Macdonald Inchyra Hotel & Spa - Falkirk

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel was renovated two years ago and physically was fine. It was a very busy weekend and service on a couple of occasio ns fell below the usual standard we have experienced from MacDonald hotels over several years. for example on one night we returned late to find the room was only half serviced. Service in the restaurant at breakfast was somewhat […] disorganised and below the usual high standard we have come to expect. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The public rooms in the hotel are very nice and the food is of high quality. We had a family meal there for my parents with our extended family and the food was lovely and everyone enjoyed their meals. However the hotel is badly let down by the poor quality of the bedrooms. The bedrooms are tired to put it kindly. The paintwork on the walls is worn […] and chipped. The roon looked like it needed a good scrub and the pillows are sub-standard. So, as my title suggests - mixed views. Read more

Genuine Hotels.com guest review

First things first...this hotel charges you £3.00 extra if you pay by credit card. I only found this out on check in. There was no clear indication on Hotels.com website. I pre-paid for my room via Hotels.com and they still wanted to charge me £3.00 to settle my food bill by credit card. (Worked out at 8%) I refused to pay and they waived the charge. […] This should be made clear prior to booking. In general the hotel is ok. It does lack that friendly welcome though. The rooms are adequate and resonably clean apart from the dust on the headboard, lamps and other horizontal surfaces. Maybe a bit of filler in the holes in the wall and a lick of paint might help. I ate in the restaurant, which is really a few tables at the back of the bar. The food quality was okay and prices are a little above reasonable for what you get. Would I stay again.....probably, but only if the Premier Inn is full. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We were there for a wedding. The staff were extremely pleasant, apologising profusely when the fire alarm went off during breakfast at 10am. The food at the wedding and breakfast was perfect. Most of he wedding guests stayed and we were well looked after. We went in via the banqueting suite, then decided to check in. A staff member guided us through […] the hotel to save us having to go outside again. The staff at the reception were efficient and welcoming. The Room was on the ground floor and handy for the reception, but not noisy. The view from the room was uninspiring, but that didn't matter as we were only in the room when it was dark so the curtains were closed. The parking was ample and close. The banqueting suite was lovely with the bar area adjoining allowing conversation away from the band Read more

Genuine Expedia guest review

Excellent Hotel greta Gym but food and drink a bit pricy

Genuine Hotels.com guest review

The room service was appalling (on 2 ocassions it 1hrs for one cup of tea). Room was not cleaned one day and reported it on my return, the manager said he will get cleaned whilst i has my meal, went back after my meal and still not done. Bathroom was not cleaned to the standard you would expect for a 4* hotel. The price of meal was OTT. very standarded […] for the Price they charge you. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

On arrival we were welcomed by friendly reception staff, room was very nice, spacious and clean. The leisure facilities were first class, especially the thermal suite which really help us relax and unwind. On going to look at the dinner menu we were very disappointed with the food prices in a restaurant which is actually just a corner of the bar, which […] the menu reflects. The food was really the only thing that let this hotel down. would definately stay again though. Read more

Genuine Hotels.com guest review

This is possibly the worst hotel in Scotland, if you are silly enough to want to actually stay here make sure they dont try and fob you off with a 'lodge room' this is basically a two star out building across an industrial courtyard, when I had the temerity to complain they said they were full which was absolute rubbish, they agreed to move me on my […] second night and then on check out tried to argue that wifi wasn't in my rate it clearly was and i had to prove it to the same very rude guy who gave me the 'lodge' room, avoid, avoid, avoid Read more

Genuine Hotels.com guest review

staff very friendly and helpful. Pool was great as was sauna and steam room.

Genuine Expedia guest review

Our room looked rather beaten up. The bulb had gone in the main light. Both bedside lamps shades were damaged. The bathroom door had a hole in it like it had been punched. Bathroom hooks rotated in the wall if you tried to hand anything on them. We found the night staff not very helpful. My asthmatic partner went down to reception and requested some […] allergy friendly pillows. An hour later she had to ask again before they remembered. Read more

Genuine Hotels.com guest review

The reception area and bar were cold due to the front door of the hotel being left open all the time. Our room was lovely on the top floor. It was large with a very comfortable bed. 5 out of 5 for the room. Breakfast was another experience! We were told breakfast was served until 9.30am, we arrived at 8.55am to find the tables had all been used and […] any cleared ones were being set for lunch. we were grudgingly given a table near the dumb waiter. No menu was given and a waitress arrived to take our order which she recited. We had not even got to the fruit/creal buffet before our plates of cooked breakfast arrived! My husband noticed that they offered it to one of the other late breakfasters first but they said they were not ready. So we had our cooked breakfast (which was cold) first and then our fruit! Another 4 tables of late breakfasters arrived are were met with the same couldn't be bothered attitude of the staff on duty. While we were eating our breakfast the staff were clatering cutlery and dishes at the dumb waiter, not three feet away - not a very tranquil start to the day! We paid a lot of money to stay here and will not return. Read more

Genuine Expedia guest review

problems from start to finish . booking via your site I chose a double classic room with breakfast and high speed internet - Confirmation email did not state breakfast . had to make several calls to the hotel and you to be reimbursed On arrival at hotel was advised that the rate did not include internet - I was there for four days and literally had […] to explaine each day that I had chosen the option with internet ans it was vital to my booking . staff were less than helpful. Sheets in the bedroom were not replaced daily and the toiletries were not replaced as and when required I had to ask or help myself from the trolley outside the room Read more

Genuine Hotels.com guest review

For an overnight stay it was fine but the lack of wifi and being frog marched to reception to pay with my credit card for room service would get tiresome if I had to do it more than once, particularly when I was confronted with a man who clearly considered me an irritation despite it being their insistence I paid at reception immediately rather than […] on checkout. Read more

Genuine Hotels.com guest review

Really bad

Genuine Hotels.com guest review

My wife and I found the hotel to be ideal for our brief trip to celebrate Burns Night. Whilst I was enjoying the Burns Supper elsewhere, my wife enjoyed the Hotel's wonderful Leisure Centre facilities followed by dinner in the restaurant. All the staff were extremely helpful arranging taxis as we needed them. Also night porter service was quick when […] I returned from the "supper". Read more

Genuine Hotels.com guest review

This is a really comfortable hotel and good value through Hotels.com. The staff were really friendly and helpful. We would have loved to have tried the gym and swimming pool but time was against us. Breakfast was good - I had the full vegetarian option which was fine. The only downside was its closeness to Grangemouth oil refinery -but not close enough […] to see it fortunately. Read more

Genuine Hotels.com guest review

Good quality hotel with an excellent restaurant and ok rooms.

Genuine Expedia guest review

This hotel is so close to the industrial town of Grangemouth it is ideal for business travellers like me. But it is tucked away on the edge, in a little world of it's own. A good find i will return if i have to visit this area again.

Genuine Hotels.com guest review

Very nice rooms with lovely views.

Genuine Expedia guest review

I have stayed here a few times before and although they have refurbished and extended the gym & spa, I think that more could have been done to upgrade the rooms. The bathroom was in need of some urgent maintenance and the room was also quite hot & there was no thermostat to control the temperature. However I have always found the staff to be very friendly […] and although I heard a couple of other guests complain about the restaurant service, I had no cause for complaint at all and thought that they provided a really good service, but it is always adviseable to book a table in advance. Read more

Genuine Hotels.com guest review

We just booked this as got a great deal on hotels.com. Our room was right above reception and overlooking carpark, but this didnt bother us as it wasnt noisy at all surprisingly. There was a big wedding on but they were not in our part of hotel so had a lovely quiet meal in conservatory and prices were fair for a good meal. Breakfast was lovely too. […] Cant complain was worth the money. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

One drawback - the hot water took at least 5 minutes to come through. A problem the hotel knew about and should have been intimated at reception. Otherwise an excellent stay, close to motorway links in Central Scotland.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

As this was a gift for friends Pearl Wedding Anniversary and the hotel was recommended by myself as I had enjoyed the Spa facilities and this is something that my friends really enjoy - for the Spa to be CLOSED and no prior notification this is utterly appalling service.

Genuine Expedia guest review

We had been at this hotel before as we used to live in the area but never stayed as guests. The hotel building itself was lovely -- if a bit tired. There were patches of damp and some mildew in the ensuite and areas of the ceiling in the cafe had been damaged. Some of the staff could do with an upgrade in their people skills -- perhaps just having bad […] days? The room was comfortable and serviced daily. We found the hotel restaurant expensive and although the food was fine, it was definitely not special. Our favourite aspects were the heated indoor pool, spa, sauna and gym. These facilities were such a bonus in the rainy Scottish summer days! Read more

Genuine Hotels.com guest review

The beds are old and not very comfortable. New beds would be a real asset. TV reception was terrible. The restaurant is only open for a few hours in the morning, and then later for dinner. The lounge is open longer hours, but twice we were told that they were out of the food items we wanted to order. Given the fact that there is not another restaurant […] anywhere in walking distance, I think that more extensive restaurant hours would be appropriate. Take note that this hotel is by itself in the country outside of town, and there are no amenities of any kind within a couple of kilometers, so be prepared to walk a lot or hire a car. Read more

Genuine Expedia guest review

On arrival we were quite pleased with the appearance of the hotel. We used the leisure facilities and they were typical of hotel facilities. Small but clean and comfortable. Unfortunately the restaurant service was extremely poor, both for dinner and breakfast. I'm still waiting for the toast that's supposed to be served with my boiled eggs! At dinner […] the waiter needed to be asked several times for the set menu for those on DB&B packages and even then still managed to get the order wrong! Lamb rather than Salmon anyone? The service was very slow. We had booked a table for 17.30 as we were moving onto a function at 19.15 and our starters did not come out until 18.20! Then when we got the bill ALL the meals and drinks had been charged to one room - the one which hadn't booked the DB&B package. Due to time restraints (the taxis were waiting) we left this until the morning. Again, I would stress that the receptionist was the most switched on off all the staff we encountered and the bill was quickly sorted at checkout. At breakfast the concept of not wanting a cooked breakfast had to be repeated by husband 5 times! The hotel is nice enough if you really want a large paddling pool to relax in. Rooms could do with some modernisation. One night was enough! Read more

Genuine Hotels.com guest review

No heating in entire hotel during our stay in May. No air con. Located by an oil refinery. Poor staff attitude. Nowhere near the standards or quality of what I would expect from a 4 star hotel.

Genuine Expedia guest review

man sollte das größere Zimmer nehmen, gutes Steakhaus

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review