"Great Hotel for quick stay."
Hotel service was great and room was clean. Only downside was while we were staying they were renovating the hotel and had one elevator for all the guest. Other than that I would stay there again.Genuine Hotels.com guest review
"Not what I thought it would be"
My fiance and I stayed at the Marriott accross the bridge from this one the night before and had an excellent experience. This hotel, however, was not nearly as nice. The building is being renovated so much of the place looked like a construction site. The hotel staff were not as helpful with questions about cabs and places to go and see. Our room was […] very dark and stuffy and somewhat outdated. We're not hotel snobs by any means, but just expected more than what we got for the price we paid. I think once the renovations are finished this may also be an excellent hotel, but for now, it was definitely over-priced. Read moreGenuine Expedia guest review
And the breakfast! Wow! What a spread!Genuine Hotels.com guest review
"currently undergoing rennovation"
It will be nicer when it is not so torn upGenuine Hotels.com guest review
"warm and cozy"
We enjoyed our stay at the Spring-hill Suites very much. A bit misleading in it's description online, the hotel is NOT in walking distance from downtown, even though driving there is quite easy. Service was fast and efficient, breakfast was good and we would gladly stay there again on our next visit to Charleston if not able to find or afford a hotel […] located downtown. Read moreGenuine Hotels.com guest review
Good value. Easy access to Charleston. Great breakfast. Once the renovation is finished it is going to be a better value.Genuine Hotels.com guest review
"Nice Location - Mediocre hotel"
Hotel was in a great location and was conveint to local sights. Parking is quite limited and hotel was undergoing renovation. I was stunned at the poor condition of the hotel as I had never seen a Springhill Suites in this poor of a condition. The bed was comfortable, but the accomodations were run down. Had a big spider on the ceiling, so my wife and […] daughter were not happy. Fridge was on its last leg. Elevator takes forever, so we had to use the stairs. We won't recommend to our friends and won't stay here when we come back. Read moreGenuine Hotels.com guest review
"Beautiful view of Charleston"
We loved this location. They offer a boat shuttle over to Charleston with an hourly shuttle back until 11:00pm. We loved that. Will stay here again for the Cooper's River Bridge Run. Perfect location.Genuine Hotels.com guest review
Even if they were having work in progress they did greatGenuine Hotels.com guest review
Stanley, The shuttle driver really made my son Clay and I feel at home and told us about good local places to eat. Clay BrewerGenuine Expedia guest review
"Too much money for the quality.."
Sink would not drain, light fixtures not clean, trash left in the container in the bathroom.Genuine Expedia guest review
"Beautiful southern hospitality"
I was visiting to show my son where I grew up. Marriott didn't disappoint. It was a gorgeous view and lots of fun activities! The location was perfectly centralized and I loved the shuttle to downtown! Thanks for a great experience!Genuine Hotels.com guest review
"They Have Complimentary Shuttle Service"
This hotel is just over the bridge and just a 10 min car ride to the downtown historic district. Great room rate especially since our view was overlooking the harbor and marina. The complimentary breakfast was plentiful and fresh. The only reason I did not give hotel a 5 was that the bed was OK but the fitted sheet was stretched out and hard to keep […] on. It was not a deal breaker so we waited til check out to mention it to the manager. She apologized and told us they were getting all new beds soon but would make sure the sheet issue would be fixed in the interim. They have complimentary shuttle service to downtown in the evening so you can dine and have a cocktail without the worry of drinking and driving. We thought it this hotel was a great choice. Read moreGenuine Hotels.com guest review
"Convenient location and spacious rooms"
This suites hotel is well-placed for downtown Charleston although it does not actually meet my definition of "downtown": it is actually on the West Ashley side of the Ashley river, most easily accessed off the James Island Expressway. A free evening shuttle service provides simple access to the central downtown area. There is plenty of outdoor parking, […] often nearly full, and limited short-term covered parking. The rooms are well-equipped and well organised. An excellent buffet breakfast is available for several hours in the morning, starting 6am on weekdays, with very helpful staff. Unfortunately housekeeping on our floor was unsatisfactory - items missed, vacuum cleaner never used, some days no service offered until the evening, by which time we wanted to occupy our room, not vacate it for cleaning. Access to rooms is a problem. Two elevators serve the three floors of rooms, also a staircase from ground to first floor lobby. Exit is also possible via two emergency staircases, but you cannot re-enter these from ground floor level. To use them for upward access, you need to walk up to the main lobby, then half the length of the corridor to get to other floors. The elevators are very busy in the morning. On the Sunday evening of our stay, the ground floor staircase and one elevator were out of use for re-tiling in the lobby, making access very slow and frustrating. Management could have worked out a more sensible arrangement to keep the staircase available. Read moreGenuine Expedia guest review
Loved the location over looking the water with all the boats and the shuttle down to the hisjtoric district at night.Genuine Hotels.com guest review
I enjoy my stay , Carpet and sofa need cleaned. Will stay againGenuine Hotels.com guest review
Bed was extremely comfortable. Hotel is under construction. Also the room smelled of bleach when we checked in. Front desk staff was very friendly.Genuine Expedia guest review
"Service, Service, Service"
In spite of the renovations going on, all employees went out of their way to make sure all of our needs were met. They helped make our Christmas night in Charleston a very special memory.Genuine Hotels.com guest review
"Our stay from Dec. 24-26"
Very nice and knowledgeable staff, clean room. Enjoyed your facility and the free hot breakfast!Genuine Expedia guest review
"Unprofessional staff- interrogated on check out"
Anyway, the hotel- I guess it's under construction? We (my gf and I) are in town for Christmas and decided to stay here based on reviews and costs- under $100 and "4/5 stars". First, you have to walk upstairs to the temporary lobby- no problem- and then we checked in- no problem- and then I asked checkout and was told "12" by Megan. This was confirmed […] by my girlfriend. More on this later. So, if you love the smell of fresh paint, you would have LOVED this room. We were told it was a brand new mattress, we were the first folks to sleep on it but the overwhelming smell of paint throughout the hotel and in our room was suffocating. Moreover, once we got UNDER the sheets, they smelled like that hotel-laundry smell of smoke/chlorine. It's the best way to describe it, but it was horrid. Hard to breathe between that and the paint aroma. We went to bed and woke @ 1030 and layed in bed for a bit. I had put the "do not disturb sign" in the keyhole but around 11 we had housekeeping TWICE try to get inside. Well, at about 11:50, as we were gearing up to leave, got a phone call from front desk asking if we were checking out. I said yes. Lady then said "well checkout is at 11" and i said "oh im sorry we were told 12, we are on our way down in 10 minutes" She said "i can give you 10-15 minutes more and i said no problem. Then she asked who told us 12 and i said (megan) the girl last night. Then she goes "oh no it's 11, all of our workers are "seasoned" and they -cont- Read moreGenuine Expedia guest review
Hotel is quite nice...pool & hot tub was well kept. Room was comfortable, clean & spacious. Breakfast was decent with different selections...Very nice view.Would stay again.Genuine Hotels.com guest review
"It was great for the money."
They recently renovated the hotel and it looks very nice. Our room was great with a view to the marina. Megan, the front desk, was really nice and courteous. I was actually impressed with their breakfast selections for the price that we paid for the hotel. I was expecting a lot less.Genuine Expedia guest review
It's misleading, if not outright dishonest, to refer to the place as a downtown location because it isn't. It isn't walkable. The shuttle operates only in the evenings. Any other time it's a $10 taxi ride to downtown. The suite was large and the bed was comfortable but... There were no eating utensiles in the unit. There was a flat screen TV, but not […] where it could be viewed from the bed. There was no DVD equipment. The only ice machine I was able to locate was on the ground floor. The elevator was so slow I had to check the date when it got to my floor. The building is showing its age. There was no place to get a meal within walking distance. Read moreGenuine Hotels.com guest review
Other than the ongoing construction, this place was fabulous. Will most definitely stay here again and will recommend it to anyone who will listen!!!Genuine Hotels.com guest review
The room was very nice, spacious and very clean. The hotel service was great and the hot breakfast was delicious. I will defiantly stay here again and recommend it to everyone.Genuine Hotels.com guest review
I go every year with my son to the festival of lights and ive stayed here the last two years. I love this hotel however this trip they were renovating the whole place which I wish I wudve known before I got there. The room was still in good condition jus had to work around the men workin during the day and supplies piled up everywhere.... however I […] know these things r common and I would not hesitate to stay there again and plan too next yr. The staff is very friendly and breakfast bar has many options ... more than usual for hotel. Read moreGenuine Hotels.com guest review
The hotel is undergoing renovations and looked rough but should be very nice when it's done. There were some loud water pipes but the hotel staff were so very nice that it was hard to complain. The breakfast bar was nice too.Genuine Expedia guest review
The management team need to be replace. When their is a misunderstanding between customer and the hotel you should get intouch with the customers and resolve the problem and not fine people.Genuine Hotels.com guest review
We loved the size of the rooms and the 2 TVs. We would definitely recommend this hotel to others. It was under renovations but it did not cause any issues for us. The staff were very helpful in finding something I needed. The location was perfect for going to see the lights at James Island Park, and downtown Charleston. I took my children and grand […] children and we had two rooms and plenty of room for all. Read moreGenuine Hotels.com guest review
One of the best we have ever stayed in.Genuine Expedia guest review
"On the water and close to down town"
Great water views, close to downtown! Has a shuttle that runs during the evening to downtown. Great place, we will be back again!Genuine Hotels.com guest review
"2 thumbs up!!!"
Hotel was just what we needed. Just a weekend of fun in Charleston and needed room for 6. The room was more than adequate for what we needed. It was tight squeeze when the pull-out sofa was out and not a lot of storage for your luggage if you have several adults but we were only there to sleep. The staff was very courteous, accommodating and pleasant. […] BEST CONTINENTAL BREAKFAST,EVER!!!! Highly recommend this hotel. Read moreGenuine Hotels.com guest review
very convenient liked very much that there was transportion to downtown didn't need a car and the driver name was fletcher and he was awesome and very helpful so now we have a friend when we come back to visit loved the view and the balconyGenuine Expedia guest review
The room was nice and clean! ......Gets a little tight with the sofa bed out. It is just a little to close to t.v. stand. Breakfast was awesome! The staff at breakfast was really great! The clerk at front desk was nice and helpful. I had a problem with the kiosk machine located in the lobby, but they worked really hard at resolving the issue. Overall, […] my family and I was very pleased with our stay. We will stay again! Read moreGenuine Hotels.com guest review
Nice stay in Charleston Downtown. The rooms were okay with comfortable beds. The bathroom needed a little work. Great view from the room and maybe the best breakfast included as any hotel I've stayed in.Genuine Hotels.com guest review
I would stay again.Genuine Expedia guest review
"Nice Hotel with views across the Ashley River"
This hotel, just across the Ashly River from Charleston offers many amenities, including kitchenette with microwave and refrigerator, separate sitting and sleeping areas, two televisions, and a nice bathroom. Our 4th floor room had a small balcony (ask for one, if possible), which provided excellent views of the city across the river. Breakfast was […] well-presented. Offers a nightly shuttle service to the market area of Charleston. Recommended. Read moreGenuine Hotels.com guest review
"A Decent Place to Sleep at a Moderate Price"
The front entrance was not clearly marked at the driveway, so travelers not familiar with this hotel drive all the way around it to check in. Then you must go to the 2nd floor to check in. An emergency exit (staircase) was out of service (barricaded)--I don't know if it was usable in case of fire. This design seems a little odd, but it really poses […] no problems. The tile on the bathroom floor was chipped and badly marred. Overall, the hotel is beginning to show signs of aging due to lack of maintenance. I don't know how it compares to other hotels with comparable rates in the area. Read moreGenuine Expedia guest review
"Great inexpensive alternative to staying in city."
Everything met expectations. very convenient inexpensive alternative to staying in city. Just minutes from downtown. Free parking. Took shuttle in evenings and drove to city during day. Will definately stay here again. Only negitive comment is TV on wall in front of couch can not be easily seen from bed.Genuine Hotels.com guest review
We came to visit Charleston and although the hotel was not in the historic district as I first thought, it was just a short drive over the bridge. The hotel suite was spacious and very clean. Staff was friendly and the complimentary breakfast buffet was very good :)Genuine Expedia guest review
"should have been able to gain marriot rewards poin"
Dissapointed that I could not use my marriot rewards number and receive credit for my stay. Even though I called to make the reservation they said, I do not rate rewards points.Genuine Hotels.com guest review
I needed to be close to MUSC for an interview. The hotel was a great location. It only took 5 minutes to get there by car. The room was very nice and clean. The service desk allowed for a late checkout time which helped out a lot. I highly recommend.Genuine Hotels.com guest review
Very convenient location. Room size was good. However the pull out sofa bed was terrible, dirty and padding was falling out. The sofa-bed should be replaced. The sofa also lacked support it was sagging . My son wouldn't sleep on it he was turned off with the condition. Bathroom was not as clean as it could be, no trash can in the bathroom and floor […] had some marks on the floor and some mildew. Management should not have rooms in this condition. These are minor things that should be fixed. Breakfast was very good and staff was very helpful. I would have called about the sofa bed but it was late in the evening. Overall 3 stars had the sofa been better and bathroom clean it would be a 4 star. I would give them another try next trip. Read moreGenuine Hotels.com guest review
We liked the hotel except that there was somewhat of an odor in our room.Genuine Expedia guest review
"Springhill Marriott Charlotte, SC"
Very pleasant, clean hotel with courteous staff and easy access to downtown Charlotte. Van service makes it easy in the evenings.Genuine Hotels.com guest review
We only stayed one night but the hotel was a great value. The hotel staff was very friendly, clean room and comfortable bed. The best part was the complimentary shuttle service at night. The shuttle dropped us off right on N. Market and E. Bay, right in the middle of everything and he picked us up later in the evening. We would definitely stay here […] next time we visit Charleston. Read moreGenuine Hotels.com guest review
It was a great experience !Genuine Hotels.com guest review
Enjoyed every minute of itGenuine Hotels.com guest review
The staff was great, The rooms clean, Breakfast was tasteless but the lady serving was very sweet. Thank goodness they had a hotel shuttle in the evenings as it is quite away from the historic district. Had a bit of a challenge in finding the place but all in all a good stayGenuine Hotels.com guest review
I actually would have preferred to rate this 3.5. It was fine but not quite as nice as I was expecting. A bit more run down and the hallways were smelly. Fortunately this odor did not extend much to the room. There was a (tiny) balcony which was nice, but it only overlooked the parking lot, so it's a bit pointless. The evening shuttle into the historic […] district was useful as parking is a challenge. Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )