"Close to all"
I enjoyed my stay. Love the view of the water and how close the proximity to the baseball stadium where the Toledo Mud Hens played which was the purpose of the trip.Genuine Hotels.com guest review
Overall we were really impressed with our stay at the hotel, especially in light of some lower reviews I had seen before going. We stayed for a wedding, and the rooms, hotel itself, are all really well kept and beautiful and resort-like. The only place where things were lacking were some of the services, ex. no working wifi, not a lot of food options […] surrounding (EVERYTHING closed on Sundays), and food in restaurant was ok. It seems like they built a beautiful hotel but don't have the traffic to keep everything running at high level. But overall would recommend and stay again. Read moreGenuine Hotels.com guest review
Close to client in down town but the hotel management is very questionable. The internet was down during my 4 day stay and no one seemed to know if they were going to fix it. The restaurant was empty the day I checked in and the bartender was running the show by himself for the 2 tables with customers. Steak was awful. Staff not very welcoming eith […] er. Read moreGenuine Hotels.com guest review
No wifi in room or working internet in lobby. Unacceptable for a business conference hotel. 2 of 3 elevators not working. Front desk needs hospitality training. No on site parking. There is an Annoying intercom system in every room that woke me up several times with announcements about someone's car being parked wrong. The city of Toledo issued "a don't […] not drink or use water" warning and the hotel didn't warn all guests or use that annoying intercom system...the Neighborhood surrounding the hotel is ghetto, like scary and I'm not joking. The hotel restaurant is rated last in the city on yelp. No refrigerator in the room I stayed in. The list goes on and on... Skip toldeo and this hotel stay elsewhere. Read moreGenuine Hotels.com guest review
First got there you have to pay $16 each nite for valet parking.. Workers were not at all friendly.. Got to the room, it was really small and ran down. Floors were very dirty, bed was uncomfortable. The swimming pool was very small, at the bottom of pool it was slimy, you can feel dirt at the bottom, or it mauly have besn the salt from the salt water […] swimming pool.. Again in pool area was nasty.. Not recomended to.anyone or anything.. Read moreGenuine Hotels.com guest review
"Needs a good cleaning."
Comfy bed. Outdated, not so well maintained room. Insider tip: Look behind the drapes. Helpful staff. Will stay elsewhere next time.Genuine Hotels.com guest review
The hotel was clean and our room was ok, but the service was VERY POOR. We requested a refrigerator for an insulin-dependent diabetic and were told none were available and they brought us a bucket of ice! Also, we booked the hotel with the understanding that there was a free shuttle to and from the baseball game. They dropped us off there but when we […] called for the return trip, no one ever responded and we ended up having to walk back. AWFUL SERVICE. Read moreGenuine Hotels.com guest review
We only had one night, but the view was beautiful, the staff extremely helpful, and the restaurant had a great buffet breakfast.Genuine Hotels.com guest review
The hotel itself was acceptable with a clean room and pretty view of the river. However, my room had poor air conditioning, so the room was too warm. The buffet was very good at the first floor restaurant. I was very disappointed with parking as it was $16.00 for nightly parking via valet or else park in a structure about 1/2 a block away--having to […] cross a busy street in a "not so safe looking area." Avoid room near elevator as it can be very noisy. Read moreGenuine Hotels.com guest review
We really enjoyed this hotels location and how clean it was. Jack gave us a corner room on the river side, it was a really nice view. Walking distance to many of the attractions and things to do. The only bummer was the promo for the buffet breakfast. It was a Sunday to Monday stay, due to the hotel stays being low that night they did not offer the […] buffet. Also they charge $16 a day to valet then they park your car right at the front door, seems a little high for that. I would certainly stay here again and would recommend this hotel. Very nice. Read moreGenuine Hotels.com guest review
"Not the best stay"
I was a little upset from the start. I had called the day before and asked what time we could check in and was told 1pm. We arrived at the hotel at 1:30 and were told that our room was not available and that there was a wedding party in town and our room was given to them. The hotel staff asked if we wanted a room with 1 King bed instead of 2 Queen […] beds. We really needed 2 beds because we had our kids with us. We were offered a roll away bed which we accepted just so we could get into a room. The roll away bed was in terrible condition and very uncomfortable. The room was also much smaller than expected. I also wanted to mention the pool area, it was again very small and the water was milky looking. We also had an issue with the valet parking. When my car was delivered to us from the valet, everything had been gone thru and left in dissaray. I travel for work on a regular basis and have never experienced this type of thing. I will NOT be booking another stay at this location. Read moreGenuine Hotels.com guest review
"Excellent staff and outstanding bartender"
Excellent downtown location. I look forward to my next stayGenuine Hotels.com guest review
"Aging building, young staff, long waits"
We waited in line for 45 minutes to CHECK IN, at check in time. NOT ONE SINGLE EMPLOYEE spoke to us, indicated any problem, and/or provided hospitality during the wait. We learned at the counter at our turn we were literally waiting on rooms to be cleaned. As one was finished/inspected we were checked in. The young staff seems to have no service/hospitality […] skills like communication, apology, accommodation, etc. The "chef" came to the counter and asked how she could help. I suggested she bring up some apps, and/or drinks [EVEN WATER?!] and TALK to people waiting about what was going on. She left, nothing was done, so I addressed the line. We had no towels in our room, likely due to the rushed cleaning, and it took more than 30 minutes to have those delivered. We accidentally left a pillow in our room. I called, and was transferred to housekeeping. They took our number and never called. I called again, spoke to a gentleman in housekeeping, he located the pillow, and said he could send it to me with no cost estimate, and I could give him my credit card number open-ended. He said he didn't have time, and he had to go, I could "call back and leave a message, goodbye". WOW. The pool is TINY. The building is definitely worn out/tired, small beds -- doubles -- was clean but not updated or enhanced with good service. The location was great, as we were there for the Science Center. I think location is their strongest [maybe only?] selling point. Read moreGenuine Hotels.com guest review
"Worth every penny ...."
Room was great .... although not my kind of pillows. Pool and exercise room was good....Bar was nice. Along the river was a great place to walk or jog. We stayed two nights with no complaints.Genuine Hotels.com guest review
Breakfast was meh at best, other than that, great location for an overnight stay for a mudhens game. Hotel needs WIFIGenuine Hotels.com guest review
Not clean rooms and didn't know parking was extra. Not in great part of town.Genuine Hotels.com guest review
This hotel was easy to get to from the highway. Valet parking attendant was very friendly. The room was nice with a comfortable bed and a nice view of the city. Only downfall: no fridge in the room.Genuine Hotels.com guest review
The toilet did not have enough water pressure to flush and the tub did not drain we had to be moved to a different room just to take a shower!Genuine Hotels.com guest review
Had a very uncomfortable stay. shower not working. Toilet not working.had to change rooms. New room telephone not working. Could not sleep. Lot of noise ,screaming, yelling, from a room. Called Security 3 times on my cell phone before issue was resolved.Valet could not find my car for more than 1/1/2 hrs. Brought a wrong car, insisting it was my car. […] Finally brought my car after much delay. Ended up missing Graduation that I had gone for. Read moreGenuine Hotels.com guest review
"convenient to all sights"
very good.. thoroughly enjoyed it...Genuine Hotels.com guest review
We had a good stay. vallet parking was a plus at this location. The only problem we had was the AC was not working properly which made sleeping uncomfortable.Genuine Hotels.com guest review
"Fix your Air Conditioning!!"
Uncomfortable in the respect that there were two separate incidents where the Police had to be called. Uncomfortable in the respect that our room A/C didn't work. They gave us a different room - even had someone go check to see if the A/C worked before we moved - and hauled all of our belongings to a lesser quality room and the A/C still did not work. […] Since I paid Hotels.com for the room the Hotel Manager couldn't do any price concession so I felt really burned. Not only did I have a hot room to stay in I was hot under the collar because the Hotel couldn't make it up to me! Read moreGenuine Hotels.com guest review
"Good not great"
Ice machines on only 4 floors. Carpet that needs cleaning (dirty socks after walking around).Genuine Hotels.com guest review
"Parking a major issue"
Due to a significant flight delay, I checked in at 2:30 am. When I inquired about parking, my only option outside of paying $16 for valet was to park several blocks away in a parking garage. Given the late hr, I had to take valet. Because I had to leave by 8 am, I asked if there could be a break on the cost, and there was no negotiation. The room was […] old, but clean and comfortable. I could not get the air conditioner to work, and since it was 3 am by this time, I decided not to call maintenance and just deal with a warm room. At check out, the rude clerk never asked me how things were so I didn't say anything. When I went to the valet station, there was a long line of people waiting to get their cars, and the 3 valets were busy parking cars coming in, rather than picking them up. I tried to see if I could get my own car but was told it was not close by. After a half hour wait, I finally got my car back. What a mess. There were a lot of unhappy people. I will not stay at thus place again, especially after paying $16 fir 5 hrs of parking Read moreGenuine Hotels.com guest review
"Very Nice Hotel"
This was a very nice hotel -- clean, good service, quiet, nice neighborhood. We had two small complaints and one medium complaint. Small complaints were: no refrigerator and no safe in room. Medium complaint was the additional cost valet service was so understaffed that we (and many others) ended up retrieving our own car at the end of our stay and […] the car was parked at least .5 miles away. So, basically we paid them to park our car far away. The service claimed there were too many check outs on Sunday morning, but I assume every Sunday morning has a lot of check outs? Read moreGenuine Hotels.com guest review
Response by Grand Plaza Hotel Dear Valued Guest, I am happy to hear that you had a good experience with us! I do apologize for the lack of refrigerators and safes in the room. It helps us to know what our guests want for us to be able to provide better service. As for the valet, I apologize for the delay that took place as that is not the way we like to handle things for our guests. We look forward to having you stay with us again in the future and if there is anything you need do not hesitate to ask! Sincerely, Guest Services at Grand Plaza Hotel & Convention Center
"Great Location, Comfortable Room"
Location is always very important to me, as I don't drive and need to depend on public transit and my own feet. The hotel was right in the Downtown area, close to restaurants, shops and the main bus stop. The room was very spacious and comfortable. Lots of lights, too. Bathroom was spacious (for me) also and even came with a sawing kit. The only negative […] thing was that I could hear everything that was happening in the hallway and that there were very active soccer team players (low teen boys) and their families staying on my floor during my stay. Other than that, everything was wonderful, and I'd love to stay at the hotel again. Read moreGenuine Hotels.com guest review
"mediocre at best"
turned my room's heat on had thermostat set at 73 and it got up to 87 degress, turned the A.C on and that blew HOT air...went to resturaunt for dinner menu had like 10 options (although sandwiches were good) resturaunt staff unfriendly...ordered pancakes for breakfast they were AWFUL, how do you mess up a pancake?!Genuine Expedia guest review
Response by Grand Plaza Hotel Dear Kaylie, I am truly sorry to hear about your poor experience while staying with us. I appreciate the feedback as it helps us become a better hotel to provide better service for our guests. We would love the opportunity to have you stay with us in the future so we can prove to you that we offer a much better experience than the one you have received. We look forward to that opportunity! Sincerely, Guest Services at The Grand Plaza Hotel & Convention Center
"Perfect downtown location"
Big room with sweeping views. Friendly helpful staff.Genuine Expedia guest review
I was upset that when we got to the hotel the room that we ordered from Expedia was not the room we received. As a family of four, I requested a room with double beds and handicapped accessible. We received only a king sized bed and that the room we requested didn't exist. And needed a roll in bed(1). They wouldn't accommodate my family.Genuine Expedia guest review
Response by Grand Plaza Hotel Dear B, I am sorry to hear about your rooming issues when you stayed with us. Sometimes errors happen and I am sorry that it was at your expense. If you do travel to the area again and choose to give us the opportunity to accommodate you and your family; we would like to give you a much better experience. We look forward to that opportunity! Sincerely, Guest Services at The Grand Plaza Hotel & Convention Center
Clean, modern, huge, great pizza!Genuine Hotels.com guest review
The overall service received was very good. There was one disappointing event, we were there over Mother's Day weekend & the breakfast buffet was not good.Genuine Hotels.com guest review
"worth $100 a night"
Overall a good experience. the negatives first...No information booklet in the room for surrounding area. No refrigerator, no microwave and no exhaust fans in bathroom. pluses were comfortable overall room and bedding, friendly staff, and very accommodating shuttle service to nearby locations. if you get the opportunity, request the hallway end rooms […] with king bed, they are huge. Read moreGenuine Hotels.com guest review
"Sits on river"
Enjoyed my stay very nice room & comfy bed!Genuine Hotels.com guest review
"High School Reunion"
The location was very convenient, the staff was friendly enough, and the shuttle service not only dropped us off, but also picked us up after hours at the end of the night. We did not eat at the restaurant or drink at the bar, so we can't speak to those. Room view was good, but the bathroom was a little cramped, the rooms need to be updated, and not […] that we really needed it, but there was no HBO included on the cable. We have stayed at nicer hotels at this price point, but not many choices in downtown Toledo. This is the hotel we would stay at again if we need to stay downtown. Read moreGenuine Hotels.com guest review
Response by Grand Plaza Hotel Dear Steve, I am happy to hear that you had a nice stay with us! One of our nicer luxuries is our valet and shuttle service and I am pleased to hear you were happy with their service. We do offer HBO in our rooms and I am sorry that you were unable to find the channel. If you ever have an issues just call down to our front desk and we will be more then happy to help! We are very excited to have you stay with us again in the future! Sincerely, Guest Services at The Grand Plaza Hotel & Convention Center
"Ok hotel right downtown Toledo"
The hotel location was very important to us, so we gave the hotel another try. For the most part the hotel was clean and the people were really nice to work with. When we had trouble with our room, the person at the desk was great and switched our room. The cleaning lady was awesome. Our grand daughter had gotten sick and she was great about coming […] in a cleaning up the room. Read moreGenuine Expedia guest review
Average hotel with average experience. The valet parking was unusual. Parking cars in the driveway of the hotel is not appealing.Genuine Expedia guest review
Nice and quiet weeknight stay.Genuine Hotels.com guest review
"UT graduation weekend"
Good downtown location near restaurants and bars. Clean and seems well maintained. Could use more staff at check-in and out.Genuine Expedia guest review
"A good week in Toledo"
I had a week's worth of business to deal with in downtown Toledo and the property was ideal for my needs. Admittedly, I did very little socially during the week but the bar and restaurant appeared clean and convenient. The room was comfortable with the large work area I required. I would have appreciated a microwave and small 'fridge but the house […] keeping and desk staff were very accomodating with extra coffee! Read moreGenuine Hotels.com guest review
"Good for the price"
We were blown away by the view in our room but everything else left a bit to be desired. The room had some cleanliness issues (drink rings on the counters/ BBQ sauce on one of the chairs). It was not terrible though and really it is what I expected for the low price. If you are looking for a one night stay for a downtown show or other event you can't […] beat this place for the price. Read moreGenuine Hotels.com guest review
I stayed at Grand Plaza on the night before my marathon. The valet attendant was unfriendly and unhelpful that I decided against using valet altogether and ended up finding a very convenient street parking over night - for free (which worked out better for me). The front desk was friendly enough when I checked in, though the attendant looked visibly […] frustrated with all that was going on in the hotel (it was Saturday night, they had a large group and a wedding reception going on, I think). The room looked fine - until I pulled out my foam roller on the floor to work on my leg muscles and noticed tiny pieces of hair and dust embedded all over the carpet. Bathroom lighting was very poor - it didn't bother me since I wasn't worried about my appearance on marathon morning except to make sure my shirt is not on backward and my hair is up on ponytail, but if I were going to some function, it would have been a concern. Finally, I get a call from another guest at 12:30am (note, I have to get up at 4am and run 26.2 miles starting at 7am) mistaking my room for he and his buddy's room and cursing me out, with profanity, for putting "Do Not Disturb" sign on my door, and hanging up without apologizing when he realized his mistake. Had the front desk attendance asked me how my stay was when I checked out at 5am, I would have relayed this little detail, but he didn't - and at that point, I didn't care enough to take the time. Not recommended. Read moreGenuine Hotels.com guest review
"Nice place to stay."
Room was nice . We liked that there is a cafe and bar in the hotel since we didn't know our way around . There a free shuttle too that will take you within two miles. The movies were really overpriced though $18 for a movie! I suggest you bring your laptop or xbox or DVD player to watch movies. It's right by the zoo, the zoo was nice. The city is kind […] of not great some parts more than others. I wouldn't go here to vacation. They have a casino that's supposed to pretty good. The shuttle will take you there. The shuttle rubs until 11pm. Valet is mandatory it's $16 a night, they won't let you park your own car , kind of strange I guess the valet people want the money though :) this is the place to stay if you need to oh to toledo and the cafe downstairs is super nice ! There's a pool too but it's pretty much overrun by screaming children whenever it's open. Read moreGenuine Hotels.com guest review
This is a Best Western hotel. I did not realize this so it was hard to find while driving down the street! Parking was congested and awful, though the staff did their best and were very friendly. Lobby was sparsely furnished but ballrooms were nice. Again, banquet staff were excellent. Rooms were fine- clean but not fancy. Nice views. Elevators were […] a bit bumpy. Expect to walk a couple blocks for restaurants. Overall, a fine experience for a single overnight. Read moreGenuine Hotels.com guest review
Good Hotel stay but bathroom in room was very dark.Genuine Hotels.com guest review
This hotel is in a good location close to downtown restaurants and bars. They offer a great shuttle service to a local casino and other amenities. The staff were extremely friendly and very helpful. We would definitely stay here agin.Genuine Expedia guest review
"Great Location, Poor Service"
The hotel is located in downtown Toledo, which was very convenient for my business needs. When we checked in there was a single person at the front desk and he seemed frazzled, being that there was more than one person who wanted to check in at the same time. He also held a phone conversation while he was checking me in. The best part was when we tried […] to go to dinner at the hotel restaurant, and then when we asked the waiter/host if we could have a table his answer was "sure, but I am the only one here tonight so it might take a while." Then we tried to eat at the hotel bar, and the situation was similar, plus the bar tended managed to only find 1 copy of the menu after a lengthy wait. The great thing about this hotel is that they have a courtesy shuttle that takes you far away from that hotel restaurant. I have to return to Toledo next year, and even if I have to make a longer drive to my meetings, I will not stay at the Grand Plaza Hotel again. Read moreGenuine Hotels.com guest review
"Connected to Imagination Station"
Enjoyed the small indoor pool, great view of the river, walking distance to MudHens stadium and several restaurants. On the weekend the streets were mostly deserted.Genuine Hotels.com guest review
I booked the room on Hotels.com so the rate was reasonable however, the hotel is very mismanaged. They didn't have my reservation in the system and had to call Hotels.com. The staff was very nice but they were very unorganized. Our TV didn't work and we asked to have it fixed but it never got fixed. This could be a nice hotel if it were managed better. […] There was a horrible sewer odor in our hallway on our second day and they had to set up fans and open the stairwell doors to air it out. The breakfast buffet was a complete joke at $11.00 a person. Read moreGenuine Hotels.com guest review
"Shuttle Service was great"
Close to Hollywood CasinoGenuine Hotels.com guest review
Overall, it was fine. There was nothing spectacular about it. The one major downside is that you have to have your car valeted @ $16/day. I wasn't familiar with Toledo so there may have been some other parking options that I wasn't aware of. I wouldn't have a problem staying there again, but I wouldn't mind staying somewhere else either. Also noteworthy, […] no continental breakfast. Read moreGenuine Expedia guest review
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