worst staff ever,parking was badGenuine Hotels.com guest review
"Nice hotel but a couple of dislikes"
The hotel was really nice and in a good location. However, the valet was not organized or friendly. The temperature in Ohio was freezing but the room temperature was hot!Genuine Hotels.com guest review
The hotel was very nice and clean. We came down to enjoy the lounge, but it closed at 10:30 on Saturday nite : ( I loved everything but the suprises. The restaurant had no listed prices or menu. We thought it was a complimentary buffet (since it was so small...eggs, sausage and old pancakes), then got a bill for $24 for coffee and eggs. Also, the room […] temp was constant regardless of where you set the thermostat....very hot at night even when we turned it off completely. No fans in bathroom can leave a room steamy and stinky : ( Read moreGenuine Hotels.com guest review
"Attitude Adjustment Required"
The property was slightly above average for cleanliness and amenities. The problem with this hotel was the staff. It was like the old commercial, "...do you get the feeling people just quit trying?" This was a perfect example. We arrived early with bags in hand -- instead of saying, "Hello, how can I help you?", the front desk person stated, "we don't […] have rooms available". Didn't offer a time when rooms might be available but stated hotel "policy". I had been traveling for over 4 hours with kids and this is the best you could do. Since there were no towels in the room, we requested towels and clearly checked in with 2 adults, 2 children -- they sent two towel sets. -- When we called back down for an additional 2 sets, we got an attitude. A person finally brought up some towels and sort of just shoved them in the door. It was as if we were disturbing the staff. Evidently, they have forgotten who ultimately pays their salary. I would not stay there again until the replace just about the entire staff -- Read moreGenuine Hotels.com guest review
The room was clean decent price for location. the bonus was the free shuttle.Genuine Hotels.com guest review
"not worth the stay"
The parking is inconvenient either pay $17 per car per day or pay for parking that is a long walk during the freezing cold, and with luggage. Hotel room is nice. Hotel food is basic. Drinks was the best part, and our server. One of the biggest issues was the fact that my boyfriend and I took the courtesy shuttle to the auto show, and they never came […] back for us. After a hour of waiting the shuttle of the park inn hotel to us back to our hotel. When we got there the driver of the shuttle was just standing there talking to the other valet. Read moreGenuine Hotels.com guest review
"Nice Downtown Hotel"
It was a perfect spot for access to the Huntington Center. Clean and well priced hotel.Genuine Hotels.com guest review
"convenience of the closeness to our event sight"
Very satified.....Genuine Hotels.com guest review
Overall the hotel was average. Not great, not horrible. The staff however, was friendly all around. Very nice front of house experienceGenuine Hotels.com guest review
it's ok. it get's the job done. except when there's no heat or hot water and it's -13 degrees. ok, pipes burst, i get it. major snow and polar vortex, i get it. but when you have 40 guests and the rooms don't have heat, perhaps the offer of a relocation or the offer of a comp would have gone a long way. Nothing? A free night on your next visit? Nothing? […] Wow. Read moreGenuine Hotels.com guest review
"good but with nickle and diming"
the hotel, room, location, were all lovely and especially nice if there is a conference or concert downtown. However, the breakfast was expensive with very little to offer and there is nowhere to park nearby unless you utilize the valet.Genuine Hotels.com guest review
No shuttle service as stated. Had to ask for extra towels. Had difficulty with the TV. Reading light above the bed didn't work. Leaky ceiling near the restaurant. Free parking in lot across the street is inconvient.Genuine Hotels.com guest review
Their restaurant is horrible. DON'T eat there!!!!!!!!!!!!!!!!Genuine Hotels.com guest review
Would recommend this hotel BUT would also make them aware of the following: No one available in bar No dinning available unless you were shuttled. No vending machines available-only a limited choice in a small room in the lobby.Genuine Expedia guest review
"My stay experience"
37" TV in a room with 2 beds seem unfitting. No fridge in the room so I could not store essentials for my kids. From 11th floor, I went through each floor down to the 3rd floor before I could find a working ice machine. I observed stains on back support pillows. However, I received quite promptly a request for toothpaste. Despite this I like the hotel […] and would stay again. But this time lower my expectation. I am however satisfied with Hotels.com prompt handling of my complaints. Read moreGenuine Hotels.com guest review
"Nice hotel food service needs improvement."
Hotel was nice. Food service not so good. They only meal we had in the hotel was breakfast (served between 6:30 - 10:30). We were the only people at the hotel restaurant at 8:15 AM. We ordered the breakfast special, pancakes. Pancakes were cold. A replacement plate of pancakes were brought to the table and they were also cold. Waitress just shrugged […] her shoulders and said she would not charge us for breakfast. Pancakes looked like they were made in advance and not to order. We also checked out the breakfast buffet @$10.99/person, only items out were oatmeal, cereal, fruit & muffins. It wasn't until more people came in around 9:00 AM that they decided to fill the warming trays with meat and potatoes. Eggs were made to order. Read moreGenuine Expedia guest review
It was better than expected. And that's always good!Genuine Expedia guest review
"Not so nice"
Our room smelled like cat urine, there was no hot water in the shower, and the room temperature stayed at a chilly 66°. The Aqua Lounge was horrible. It looks very "cafeteria-like", the food was inedible, and the martinis were served warm.Genuine Expedia guest review
"Best Hotel Ever"
There is a beautiful view out the window.Genuine Expedia guest review
Response by Grand Plaza Hotel Thank you so much for your comments. We appreciate you taking the time out of your day to let us know about your experiences! We strive for guest satisfaction.
The hotel was in good order. For the price, it was excellent value and in a very convenient location. Staff were friendly and overall, my stay was very enjoyable.Genuine Hotels.com guest review
性价比不是非常高Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Expedia guest review
Response by Grand Plaza Hotel Thank you for the feedback on your most recent stay to Toledo Ohio. Guestt feedback helps us to continue to grow and exceed our wonderful guests expectations. Thank you for chosing us.
"Could be a lot better"
04/09/14 Steven G Chesterfield, Michigan
This hotel could be so much better than it is. I'm not sure if it's having money issues, whether there is not enough attention to detail, or both. It's funny the first review I read about when I returned home and checked this site was about poor valet service. Unfortunately that is the first impression I started with when I arrived. The worker was rude and seemed annoyed with my questions. It almost made me cancel my reservation. Looking back I wish I would have. By the way if you think you can skip the valet, there’s no getting around it. There is no parking on site, and the nearest private lot is too far to walk. The hotel was pretty much empty, yet I think I heard every single person in the hotel from my room. The lobby was very nice, and initially I thought the room looked good too. The view was great. Unfortunately as you looked around there were a lot of small things which made me not want to stay there. The curtains were missing hooks, the tub was filthy, the bathroom door would not completely shut, neither of the lights above the bed worked, and the toilet had no water pressure. The breakfast buffet was mediocre at best. I think the pancakes were from the day before. There was only one other guest eating, so I don’t know why you’d even offer a buffet. Plus it was too expensive for what you received. Long story short, this hotel has a lot of potential, but comes up short in a number of different areas.
04/05/14 Kim S Dayton
Valet is horrible, the rooms were disgusting...brown streaks on sheets, greasy handprint on headboard, dirty floors, peeling wallpaper, damaged furniture, hair in bathroom, cloudy pool...we usually stay at marriotts, thanks best western for reminding me why! Never again!
"Horrible service and our room wasn't ready!"
03/21/14 jenni7346 Toledo, Spain
We drove in for a wedding. When we got there, well after check in time, our room was not ready!! When we asked to speak to a manager he was rude and unprofessional. His only response was that "100s" of guests are in the same situation and that there was nothing he could do. He also could not tell us when our room would be available, if at all. We ended up canceling and staying at the holiday inn express in Oregon, oh which was actually nicer, cleaner, and very friendly staff!!
"More Good than Bad"
02/15/14 Mike S Saint Clair Shores, Michigan
Stayed last night, the Hotel was busy crazy with a convention. The staff was very helpful even with the large numbers of guests. Our room was clean but warm, not unbearable but not controllable. Had reserved 2 queens but were given a king. The location and room view were very good. Shuttle took us out but was done at 11:00, would have thought with a sell out that they may run the shuttle longer. All in all, would stay again.
"Outstanding Service + Great Night's Sleep = Happy Guest"
02/09/14 William P Huntsville, Alabama
I travel a lot. Mostly for business. I loved this hotel and will book again for sure! Dre at the front desk was very kind in making my reservation. The ease of booking was great! He actually had me looking forward to stay at the hotel. The building is just off of the river. Beautiful view. When I checked in, the front desk agent was once again welcoming. The room was clean which is important to me. I stayed for one night. It was one of the best sleeps I have had in a while. Very quite and comfortable. The next morning, the service from the restaurant was quick and outstanding. My food was delicious also. The service plus the great night's sleep made me a happy guest! I will return again very soon.
"It was OK...."
02/06/14 Sara L Clyde, Ohio
Checked in by a lady...Vernanna? Was obviously talking on the phone to a friend, I had to wait for her to finish up the giddy conversation before I could check in. Valet was slow and watched me struggle to unload my baggage. Room was very clean to my surprise after reading some reviews, view was nice. Restaurant was closed for lunch, that sucked. I could smell some type of rotting food near the ice machine that did not work on my floor. I went to another floor where it didn't work also. A nice young lady Amanda offered to bring me ice back to my room and was back 30secs after me!!! Talk about speedy service!! I might stay again, I just hope my first impression would be better!
"Really nice hotel"
02/05/14 Jana I Austin, Texas
I was here on business and this was my first time at this hotel. From the moment I checked in the front desk was really friendly and actually used my name. I thought the place looked good and my room had a wonderful view and was comfortable and clean. I really was surprised of the value and frindlyness of the staff. I would come back for sure... Ask for a room with a view as at night it is really nice.
"empty hotel in empty town"
01/21/14 Bertie500 Oxford, United Kingdom
Maybe it was the time of year, maybe the very cold weather, but there was nothing happening at the hotel or in the town. very quite, the hotel was ok, rooms pretty standard, staff very friendly. breakfast choice a little basic and dinner quiet. its in a good downtown location , but dont expect to get a cab, they are few and far between.
"Pretty but issues"
01/20/14 teamdesign Owosso, Michigan
We thought the hotel was really pretty, the kids loved the pool. It was a good location central to everything. Check in was great however, the valet was not run well. We waited a long time, maybe it was just an off night when we checked in. The hotel was COLD in all the main spaces except the pool area. Be very careful not to sit stuff on your windowsill it gets very cold and very wet. Price was reasonable, breakfast was good and the staff was very friendly.
"Needs a Major Upgrade"
01/16/14 glogue34 Prescott Valley, Arizona
I stayed here on a Sunday evening. Check in was excellent. Expedia had made an error on the billing side; however, the gentleman working the front desk was very courteous and understanding and allowed a hassle free check in. The room I stayed in was a corner room on the third floor with a view of the river. The room was recently upgrade and acceptable; however, there were opened bars of soap in the bathroom and no shampoo or condition. There is no parking at this property and I was charged $16 to have the valet drive my vehicle 15ft and it was parked in front of the hotel (occupancy was very low). I went to the bar for a few drinks around 8:30 and I seemed to greatly inconvenience them. They were supposed to stay open until 10:00pm; however; they closed at 9:00pm. The positives? This is a very convenient location to Huntington Arena and Fifth Third Ballpark. I went to a Walleye game and it was a great minor league hockey experience. The internet also worked very well. This hotel is worth about $70/night if you can get it for that amount; otherwise, you are overpaying for the product.
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