"Not the best stay"
I was a little upset from the start. I had called the day before and asked what time we could check in and was told 1pm. We arrived at the hotel at 1:30 and were told that our room was not available and that there was a wedding party in town and our room was given to them. The hotel staff asked if we wanted a room with 1 King bed instead of 2 Queen […] beds. We really needed 2 beds because we had our kids with us. We were offered a roll away bed which we accepted just so we could get into a room. The roll away bed was in terrible condition and very uncomfortable. The room was also much smaller than expected. I also wanted to mention the pool area, it was again very small and the water was milky looking. We also had an issue with the valet parking. When my car was delivered to us from the valet, everything had been gone thru and left in dissaray. I travel for work on a regular basis and have never experienced this type of thing. I will NOT be booking another stay at this location. Read moreGenuine Hotels.com guest review
"Excellent staff and outstanding bartender"
Excellent downtown location. I look forward to my next stayGenuine Hotels.com guest review
"Aging building, young staff, long waits"
We waited in line for 45 minutes to CHECK IN, at check in time. NOT ONE SINGLE EMPLOYEE spoke to us, indicated any problem, and/or provided hospitality during the wait. We learned at the counter at our turn we were literally waiting on rooms to be cleaned. As one was finished/inspected we were checked in. The young staff seems to have no service/hospitality […] skills like communication, apology, accommodation, etc. The "chef" came to the counter and asked how she could help. I suggested she bring up some apps, and/or drinks [EVEN WATER?!] and TALK to people waiting about what was going on. She left, nothing was done, so I addressed the line. We had no towels in our room, likely due to the rushed cleaning, and it took more than 30 minutes to have those delivered. We accidentally left a pillow in our room. I called, and was transferred to housekeeping. They took our number and never called. I called again, spoke to a gentleman in housekeeping, he located the pillow, and said he could send it to me with no cost estimate, and I could give him my credit card number open-ended. He said he didn't have time, and he had to go, I could "call back and leave a message, goodbye". WOW. The pool is TINY. The building is definitely worn out/tired, small beds -- doubles -- was clean but not updated or enhanced with good service. The location was great, as we were there for the Science Center. I think location is their strongest [maybe only?] selling point. Read moreGenuine Hotels.com guest review
It was an enjoyable stay the staff was nice the rooms were clean and our view was beautiful.Genuine Expedia guest review
no free breakfast, hotel entry need vaccumming, parking is $16.00 per day. night noiseGenuine Expedia guest review
"Worth every penny ...."
Room was great .... although not my kind of pillows. Pool and exercise room was good....Bar was nice. Along the river was a great place to walk or jog. We stayed two nights with no complaints.Genuine Hotels.com guest review
The hotel staff were wonderful. The hotel was clean and accommodating for my needs. Some things were a bit dated, but in good working order and well-maintained. The restaurant was sufficient, but not extravagant. That seems to sum up the overall experience: "sufficient but not extravagant". If I were returning to the area, I'd likely stay there again […] because it clearly met my needs. Read moreGenuine Expedia guest review
Breakfast was meh at best, other than that, great location for an overnight stay for a mudhens game. Hotel needs WIFIGenuine Hotels.com guest review
Not clean rooms and didn't know parking was extra. Not in great part of town.Genuine Hotels.com guest review
My husband stayed only one night. We came to the area to visit the Hollywood Casino. It was a short drive to the casino. The hotel supplied a complimentary van ride to and from casino, however, after waiting 15-20 min for it to arrive to take us, we decided to drive ourselves. It was a clean, quiet place and priced fairly. Overall I would return if […] back in the area. Read moreGenuine Expedia guest review
"Right in the downtown Toledo area"
Check-in was relatively simple. The staff was able to recommend restaurants in close proximity to the hotel.Genuine Expedia guest review
This hotel was easy to get to from the highway. Valet parking attendant was very friendly. The room was nice with a comfortable bed and a nice view of the city. Only downfall: no fridge in the room.Genuine Hotels.com guest review
Awful experience! My card was charged additional without notice and I was advised that I would receive a credit on my card which still has not appeared. Also, there were two other complaints that we overheard as checking out.Genuine Expedia guest review
I wanted room with river view didn't get that there was know ice machine on my floor I want come backGenuine Expedia guest review
The toilet did not have enough water pressure to flush and the tub did not drain we had to be moved to a different room just to take a shower!Genuine Hotels.com guest review
Had a very uncomfortable stay. shower not working. Toilet not working.had to change rooms. New room telephone not working. Could not sleep. Lot of noise ,screaming, yelling, from a room. Called Security 3 times on my cell phone before issue was resolved.Valet could not find my car for more than 1/1/2 hrs. Brought a wrong car, insisting it was my car. […] Finally brought my car after much delay. Ended up missing Graduation that I had gone for. Read moreGenuine Hotels.com guest review
"convenient to all sights"
very good.. thoroughly enjoyed it...Genuine Hotels.com guest review
We had a good stay. vallet parking was a plus at this location. The only problem we had was the AC was not working properly which made sleeping uncomfortable.Genuine Hotels.com guest review
"Be your own bellhop...."
I've never had to be my own bellhop at a "grand" hotel before. Was about to be my own valet, too, until I went inside and found one playing on his smart phone. This was the weirdest hotel experience I've had, maybe because it was in Toledo?? But in any case, there was almost no staff on hand, the place was like a ghost town (I swear I had the whole […] 12th floor to myself), and the A/C was out! After trying to tough it out, I finally reached the desk staff, who offered to bring me a fan (?! Seriously??) or change my room (What good would that do, since the whole hotel was out?) So I sweated through a hot July night, apparently all by myself. Also, I checked in at about 9:45 pm, and the restaurant manager? walked up behind the desk and that's how I learned the restaurant, which was supposed to be open until 10, was already closed. Otherwise, the room was spacious, comfortable and clean. If you enjoy self-service, stay here. Read moreGenuine Expedia guest review
"Fix your Air Conditioning!!"
Uncomfortable in the respect that there were two separate incidents where the Police had to be called. Uncomfortable in the respect that our room A/C didn't work. They gave us a different room - even had someone go check to see if the A/C worked before we moved - and hauled all of our belongings to a lesser quality room and the A/C still did not work. […] Since I paid Hotels.com for the room the Hotel Manager couldn't do any price concession so I felt really burned. Not only did I have a hot room to stay in I was hot under the collar because the Hotel couldn't make it up to me! Read moreGenuine Hotels.com guest review
"Good not great"
Ice machines on only 4 floors. Carpet that needs cleaning (dirty socks after walking around).Genuine Hotels.com guest review
"Could have been great."
Went there for a wedding reception and stayed there. Reception was good, hotel seems to be under staffed and could be describe has faded glory.Genuine Expedia guest review
"Great weekend stay"
Attended a wedding, which was also at the Grand Plaza. Staff was friendly, room was spacious and very comfortable, everything was clean and in order. My only qualm was the parking situation. $16/day to valet or park in a garage down the road. Overall, had a great stay and would recommend.Genuine Expedia guest review
Del Sol restaurant staff lacking customer service. Food was cold and not fresh and the limited menu was "Limited". Front desk & Management helpful and responsive. Room clean, upgraded due to over booking room type. Convenient to our needs.Genuine Expedia guest review
"Good location downtown"
Hotel sits right on the water so locale and views are fine. Limited food service available. Was a friday night and restaurant just not open--for no apparent reason except they didn't open it. Bar service ok. Limited wine and beer selection. Valet could not find my car keys for quite some time which was a bit alarming and only one elevator was working. […] Rooms fine and clean though small towels, no bath mat and shower head leaked. Read moreGenuine Expedia guest review
"Parking a major issue"
Due to a significant flight delay, I checked in at 2:30 am. When I inquired about parking, my only option outside of paying $16 for valet was to park several blocks away in a parking garage. Given the late hr, I had to take valet. Because I had to leave by 8 am, I asked if there could be a break on the cost, and there was no negotiation. The room was […] old, but clean and comfortable. I could not get the air conditioner to work, and since it was 3 am by this time, I decided not to call maintenance and just deal with a warm room. At check out, the rude clerk never asked me how things were so I didn't say anything. When I went to the valet station, there was a long line of people waiting to get their cars, and the 3 valets were busy parking cars coming in, rather than picking them up. I tried to see if I could get my own car but was told it was not close by. After a half hour wait, I finally got my car back. What a mess. There were a lot of unhappy people. I will not stay at thus place again, especially after paying $16 fir 5 hrs of parking Read moreGenuine Hotels.com guest review
"Grand plaza Toledo"
The rooms were not ready until past 8 pm. All else was alright though.Genuine Expedia guest review
Response by Grand Plaza Hotel Dear Valued Guest, We appologize for the inconvience that this has caused you when checking into our hotel. We like to provide our guest with a nice comfortable room, and to be able to get them into their room on time. We hope that you choose to stay with us again so we can provide a much better experience for you! Sincerely, Guest Services
"Nice Location but understaffed and undertrained"
Stayed two nights and had 1 towel for the three of us. Housekeeping didn't come. Had to go to the front desk to get more supplies. Seemed to be overwhelmed by having a full place...Genuine Expedia guest review
"Downfalls of the room."
There as no refrigerator in the room which one would expect for the price of the room. Also, we were gifted with a wrapped condom on the night stand ... NOT something you would expect to find. We also found there was really no parking in the vicinity of the hotel unless you used their valet service at an additional $16 per stay or the hourly lot across […] the street! Read moreGenuine Expedia guest review
"Very Nice Hotel"
This was a very nice hotel -- clean, good service, quiet, nice neighborhood. We had two small complaints and one medium complaint. Small complaints were: no refrigerator and no safe in room. Medium complaint was the additional cost valet service was so understaffed that we (and many others) ended up retrieving our own car at the end of our stay and […] the car was parked at least .5 miles away. So, basically we paid them to park our car far away. The service claimed there were too many check outs on Sunday morning, but I assume every Sunday morning has a lot of check outs? Read moreGenuine Hotels.com guest review
Response by Grand Plaza Hotel Dear Valued Guest, I am happy to hear that you had a good experience with us! I do apologize for the lack of refrigerators and safes in the room. It helps us to know what our guests want for us to be able to provide better service. As for the valet, I apologize for the delay that took place as that is not the way we like to handle things for our guests. We look forward to having you stay with us again in the future and if there is anything you need do not hesitate to ask! Sincerely, Guest Services at Grand Plaza Hotel & Convention Center
"Great Location, Comfortable Room"
Location is always very important to me, as I don't drive and need to depend on public transit and my own feet. The hotel was right in the Downtown area, close to restaurants, shops and the main bus stop. The room was very spacious and comfortable. Lots of lights, too. Bathroom was spacious (for me) also and even came with a sawing kit. The only negative […] thing was that I could hear everything that was happening in the hallway and that there were very active soccer team players (low teen boys) and their families staying on my floor during my stay. Other than that, everything was wonderful, and I'd love to stay at the hotel again. Read moreGenuine Hotels.com guest review
I was visiting a good friend that had just moved to Michigan but worked in Toledo. My flight arrived in Detroit after midnight and had reservations at the Grand Plaza for a 1 king bed suite. The hotel had us stay in a 2 queen bed room, but since it was so late and we were both tired, we didn't mind. The next morning I went to the front desk and told […] them about the mix up and they were extremely helpful and prompt in moving us to the originally reserved room. The Grand Plaza upgraded us to a 1 king bed suite with huge windows and amazing views of the maumee river and downtown. I even needed to request a late check out and the staff didn't even hesitate. They allowed me to check out at 3:30pm and didn't even charge me extra. The upgraded room was very nice and cozy feeling. I would highly recommend the Grand Plaza and I look forward to staying with them again in a few months! Read moreGenuine Expedia guest review
Booked 2 beds walked into one king. Valet not very good. One guy waited for car but staff couldn't find keys. Another car was broken into. I would not recommend staying here even if it was free.Genuine Expedia guest review
"mediocre at best"
turned my room's heat on had thermostat set at 73 and it got up to 87 degress, turned the A.C on and that blew HOT air...went to resturaunt for dinner menu had like 10 options (although sandwiches were good) resturaunt staff unfriendly...ordered pancakes for breakfast they were AWFUL, how do you mess up a pancake?!Genuine Expedia guest review
"Perfect downtown location"
Big room with sweeping views. Friendly helpful staff.Genuine Expedia guest review
I was upset that when we got to the hotel the room that we ordered from Expedia was not the room we received. As a family of four, I requested a room with double beds and handicapped accessible. We received only a king sized bed and that the room we requested didn't exist. And needed a roll in bed(1). They wouldn't accommodate my family.Genuine Expedia guest review
Clean, modern, huge, great pizza!Genuine Hotels.com guest review
The overall service received was very good. There was one disappointing event, we were there over Mother's Day weekend & the breakfast buffet was not good.Genuine Hotels.com guest review
"worth $100 a night"
Overall a good experience. the negatives first...No information booklet in the room for surrounding area. No refrigerator, no microwave and no exhaust fans in bathroom. pluses were comfortable overall room and bedding, friendly staff, and very accommodating shuttle service to nearby locations. if you get the opportunity, request the hallway end rooms […] with king bed, they are huge. Read moreGenuine Hotels.com guest review
"Sits on river"
Enjoyed my stay very nice room & comfy bed!Genuine Hotels.com guest review
"High School Reunion"
The location was very convenient, the staff was friendly enough, and the shuttle service not only dropped us off, but also picked us up after hours at the end of the night. We did not eat at the restaurant or drink at the bar, so we can't speak to those. Room view was good, but the bathroom was a little cramped, the rooms need to be updated, and not […] that we really needed it, but there was no HBO included on the cable. We have stayed at nicer hotels at this price point, but not many choices in downtown Toledo. This is the hotel we would stay at again if we need to stay downtown. Read moreGenuine Hotels.com guest review
Response by Grand Plaza Hotel Dear Steve, I am happy to hear that you had a nice stay with us! One of our nicer luxuries is our valet and shuttle service and I am pleased to hear you were happy with their service. We do offer HBO in our rooms and I am sorry that you were unable to find the channel. If you ever have an issues just call down to our front desk and we will be more then happy to help! We are very excited to have you stay with us again in the future! Sincerely, Guest Services at The Grand Plaza Hotel & Convention Center
"Ok hotel right downtown Toledo"
The hotel location was very important to us, so we gave the hotel another try. For the most part the hotel was clean and the people were really nice to work with. When we had trouble with our room, the person at the desk was great and switched our room. The cleaning lady was awesome. Our grand daughter had gotten sick and she was great about coming […] in a cleaning up the room. Read moreGenuine Expedia guest review
Average hotel with average experience. The valet parking was unusual. Parking cars in the driveway of the hotel is not appealing.Genuine Expedia guest review
Nice and quiet weeknight stay.Genuine Hotels.com guest review
"UT graduation weekend"
Good downtown location near restaurants and bars. Clean and seems well maintained. Could use more staff at check-in and out.Genuine Expedia guest review
"A good week in Toledo"
I had a week's worth of business to deal with in downtown Toledo and the property was ideal for my needs. Admittedly, I did very little socially during the week but the bar and restaurant appeared clean and convenient. The room was comfortable with the large work area I required. I would have appreciated a microwave and small 'fridge but the house […] keeping and desk staff were very accomodating with extra coffee! Read moreGenuine Hotels.com guest review
"Good for the price"
We were blown away by the view in our room but everything else left a bit to be desired. The room had some cleanliness issues (drink rings on the counters/ BBQ sauce on one of the chairs). It was not terrible though and really it is what I expected for the low price. If you are looking for a one night stay for a downtown show or other event you can't […] beat this place for the price. Read moreGenuine Hotels.com guest review
I stayed at Grand Plaza on the night before my marathon. The valet attendant was unfriendly and unhelpful that I decided against using valet altogether and ended up finding a very convenient street parking over night - for free (which worked out better for me). The front desk was friendly enough when I checked in, though the attendant looked visibly […] frustrated with all that was going on in the hotel (it was Saturday night, they had a large group and a wedding reception going on, I think). The room looked fine - until I pulled out my foam roller on the floor to work on my leg muscles and noticed tiny pieces of hair and dust embedded all over the carpet. Bathroom lighting was very poor - it didn't bother me since I wasn't worried about my appearance on marathon morning except to make sure my shirt is not on backward and my hair is up on ponytail, but if I were going to some function, it would have been a concern. Finally, I get a call from another guest at 12:30am (note, I have to get up at 4am and run 26.2 miles starting at 7am) mistaking my room for he and his buddy's room and cursing me out, with profanity, for putting "Do Not Disturb" sign on my door, and hanging up without apologizing when he realized his mistake. Had the front desk attendance asked me how my stay was when I checked out at 5am, I would have relayed this little detail, but he didn't - and at that point, I didn't care enough to take the time. Not recommended. Read moreGenuine Hotels.com guest review
"Nice place to stay."
Room was nice . We liked that there is a cafe and bar in the hotel since we didn't know our way around . There a free shuttle too that will take you within two miles. The movies were really overpriced though $18 for a movie! I suggest you bring your laptop or xbox or DVD player to watch movies. It's right by the zoo, the zoo was nice. The city is kind […] of not great some parts more than others. I wouldn't go here to vacation. They have a casino that's supposed to pretty good. The shuttle will take you there. The shuttle rubs until 11pm. Valet is mandatory it's $16 a night, they won't let you park your own car , kind of strange I guess the valet people want the money though :) this is the place to stay if you need to oh to toledo and the cafe downstairs is super nice ! There's a pool too but it's pretty much overrun by screaming children whenever it's open. Read moreGenuine Hotels.com guest review
This is a Best Western hotel. I did not realize this so it was hard to find while driving down the street! Parking was congested and awful, though the staff did their best and were very friendly. Lobby was sparsely furnished but ballrooms were nice. Again, banquet staff were excellent. Rooms were fine- clean but not fancy. Nice views. Elevators were […] a bit bumpy. Expect to walk a couple blocks for restaurants. Overall, a fine experience for a single overnight. Read moreGenuine Hotels.com guest review
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