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Situated in the heart of Toledo, Grand Plaza Hotel is close to Imagination Station, Toledo Museum of Art, and Valentine Theater. Also nearby are Seagate Convention Center and Huntington Center.
Grand Plaza Hotel has an indoor pool and a fitness facility. This 3.5-star hotel features business amenities including a 24-hour business center, small meeting rooms, and audiovisual equipment. This business-friendly hotel offers a restaurant and a bar/lounge. Additional amenities include gift shops/newsstands, coffee/tea in the lobby, and complimentary newspapers in the lobby. This is a smoke-free property.
Rooms have river or city views. The 241 air-conditioned guestrooms at Grand Plaza Hotel include CD players and complimentary newspapers. Guests can use the in-room complimentary wireless high-speed Internet access. 32-inch flat-screen TVs are equipped with pay movies. All accommodations provide desks and direct-dial phones with voice mail. Bathrooms offer hair dryers and complimentary toiletries. Additional amenities include coffee/tea makers and irons/ironing boards. In addition, housekeeping is offered daily and amenities available on request include wake-up calls.
"Easy access to the sites."
Only issue was the ability to control the rooms temperature. Cooling is a problem in many rooms. Told to close the shades!Genuine Expedia guest review
"Service with a Smile"
While I enjoyed the room with a great view, the convience of the location, the valet service, the room service, and the front desk staff- what I appreciated most was simply the courtesy and politeness that we experienced with all the staff that we encountered. Valet service was a little slow and breakfast selections could be better /fresher. However, […] neither of these things I can attribute to the staff, they did their jobs and serviced our needs as best as they could. All in all a very pleasent experience. Read moreGenuine Hotels.com guest review
Response by Grand Plaza Hotel Dear ElaineRD: We will certainly pass along your kind comments to the staff so they are aware their efforts do in fact make a difference! We will look into Valet and Breakfast selections to see how we may enhance. Thank you again and we hope to see you again in the near future
"Not what was expected..."
We were told best hotel in downtown Toledo. Check in staff good. Room small. Bathroom very small. Waiter at breakfast wearing shirt that really needed to be ironed. Greeted us with sit where you want. Asked for menus and he gave us surprised look, then told us about buffett. When food brought, asked for ketchup and he offered us one portable container. […] Asked for bottle and he pulled out one more container. Not good customer service. Read moreGenuine Expedia guest review
Enjoyed my stay. Wasn't too thrilled with all the bird droppings on my vehicle after paying for valet parking; however, the valet service provided was great. Would stay here again...Genuine Hotels.com guest review
"Fantastic hotel in Downtown Toledo"
My boyfriend and I stayed Friday-Sunday. From the second we pulled into the Valet lot, we could tell this was going to be a fantastic stay. Every employee was beyond friendly! From the valet guys to the receptionist to the bartender and the house keepers. I would recommend this hotel to anyone who is looking to stay downtown. Hotel is walking distance […] to bars, restaurants and Fifth/Third park, where the Toledo Mud Hens play. The baseball game was our main reason for the trip. Read moreGenuine Expedia guest review
Will stay there again on my next visit to ToledoGenuine Hotels.com guest review
Great room, excellent services and centrally located for a business traveler! Thx for a great experience.Genuine Hotels.com guest review
Response by Grand Plaza Hotel Dear Keagen: Thanks for your review of your recent stay with us. We appreciate the note.! Come again soon. Your Hotel Team
We had a very nice stay at this hotel. It was clean and the bed was very comfortable.Genuine Hotels.com guest review
Response by Grand Plaza Hotel Dear Anita from Philadelphia: Thank you for your review. We appreciate your comments and hope you will return to our hotel soon. All the best, Your Best Western Premier Grand Plaza Hotel Team
"nice hotel, good acomadation"
nice rooms good security, pool area and food is goodGenuine Expedia guest review
Response by Grand Plaza Hotel Dear Valued Guest: We are so very happy you had a good experience while staying with us! Glad you had the chance to experience more than just the room by visiting the pool and food outlets. Please come again soon.
Very courteous front desk staff, valet parking. Plenty of space in our room, king bed, hotel it self right off main street downtown Toledo with river running along back side. Liked the reading lights installed in the head board. Overall very good stay even though it was only a night.Genuine Hotels.com guest review
Response by Grand Plaza Hotel Dear C and K: We thank you for your nice review of your hotel stay. We hope you will return soon and for more than just one night. All the best, Your Hotel Team
"Hotel stay was okay"
Hotel okay, toliet was slow to flush, came at prom time so valets were good but had to wait long for car. of waterGenuine Expedia guest review
Response by Grand Plaza Hotel Dear Twiggy: We appreciate you dropping us a line about your stay during Prom. We apologize for the delay with our Valet staff during this hectic time. We will work to make sure we are even better staffed up during the next event of this nature. We hope you will return in the near future, Your Hotel Team
"Location & comfort"
Great location with river view. Rooms were clean, large king bed room with very comfy bed. Very pleasant stay for any reason.Genuine Expedia guest review
"A disappointing stay for my family of 3 :("
My husband, 3 year old son and I stayed for one night at this hotel. When we walked in to our room we were greeted by warm humid air, even though the air conditioner was set to 66 degrees. I was hopeful that it had been turned off while not occupied and just needed a bit to catch up, but it never reached a comfortable temperature through our entire […] stay. It made sleeping at night very uncomfortable and sticky. We also discovered a long black hair on the sheets when we pulled the top covering off (I have blonde hair, my husband and son have short hair). Gross. When dinner time rolled around (6ish), we decided we would just eat at the restaurant within the hotel. Unfortunately there was a prom buffet being held the same day we were there and our trip through the lobby to the restaurant involved fighting through a sea of high schoolers dressed up for prom wearing entirely too much perfume. I have slight issues with claustrophobia in crowds, so I found this to be difficult and uncomfortable. Once we reached the restaurant, we were told only the "bar" section was open (not the restaurant section with a view of the water like we were hoping for)...Our meal for a family of 3 after tip came to $41...very overpriced for one bottle of beer, a personal pizza, a cheeseburger and a grilled cheese meal. The swimming pool was smaller than it appeared in the photos and was very overcrowded both times we tried to swim. Overall I felt this hotel stay was quite a disappointment. Read moreGenuine Expedia guest review
"Within walking distance to Fifth Third Field"
I didn't know until I arrived that the hotel parking was by Valet only. And so I had to pay to have my car parked a measly 2 feet from the door! Even though I reserved a king bed room in advance, only rooms with 2 queen beds were available. The front desk staff generally wasn't very friendly or attentive. The room itself was OK, but the reading light […] by the bed was worn out and the room was definitely seeing its wear and tear. A refrigerator would have been nice to have. Read moreGenuine Hotels.com guest review
Response by Grand Plaza Hotel Dear Jon: Thank you for taking a few minutes to share your recent stay experience with us. Your comments are noted and filter up to the top. We are working with our Valet team to be sure they share with guests that there is additional parking in the city, but also for a fee. The good news, we are studying the feasibility of installing refrigerators in our Executive guestrooms! All the best,
Two things that were not great about this hotel. 1. Not happy about the $16.00 mandatory valet charge. 2. Bathroom vanity and soap dish had facial hair from someone whom had shaved his face before my stay.Genuine Hotels.com guest review
Response by Grand Plaza Hotel Dear Valued Guest: We are sorry that we do not have more parking options onsite. There is nearby parking for a fee and we will certainly coach and counsel our Valet to be sure and share that information when asked. Your comments allow us to review standards with our staff to be sure we deliver the service you expect and deserve.
"best in the area"
the service was good-the parking was overpriced for non-garaged parking. A tree dropped sticky leaves all over my car that wouldn't come off even when I tried to wash them off. The location was great. the view was AWESOME. on the 11th floor overlooking the city & the river. The decor & hotel was dated. Definitely needs an updating soon.Genuine Hotels.com guest review
Response by Grand Plaza Hotel Dear Valued Detroit Traveler: Thank you for taking the time to share your feedback with us. We are thrilled you found our downtown location a plus and enjoyed the view. As for the tree leaves, we apologize and will use this knowledge to come up with a plan. We try to keep guests cars close by the entrance when possible for quick delivery, which is sadly near our trees. We hope you will again stay with us and watch us progress. Some new amenities on the way. Best regards, Hotel Manager
We enjoyed our stay except we didn't find the customer service on the night shift friendly. Had issues getting a ride from the Casino as the Casino had the wrong phone number for Best Western. We tried to tell the desk clerk when we returned that night and suggest he made sure the phone number was listed right but he could have cared less. He didn't […] even greet us as we came in the door. Read moreGenuine Hotels.com guest review
Response by Grand Plaza Hotel Dear Barb and Zoe: Customer service is the core principal of hospitality and we thank you for taking the time to share your experience while staying in Toledo. We will certainly follow up with the Casino to make sure they update their phone list and can contact us easily. Thanks for helping us grow, Hotel Manager
"they did not have as stated free parking"
the hotel was great. Room, etc. The website clearly stated free parking. the only option was $16 valet.....Genuine Hotels.com guest review
Response by Grand Plaza Hotel Thank you so much for your kind words. It means so much to our team members. We will pass your note along to them. We will certainly investigate and update any incorrect areas regarding the parking fees for our onsite Valet. We apologize for not doing better in that area for you. We hope to see you again soon. General Manager
"Good location. Weird hotel."
Overall decent stay. Location was perfect and we had a good view of the river. Many dinner options walkable. The cost of valet service seemed a bit much for a city the size of Toledo and it got chaotic around check out. We parked across the street in a garage for half the price. Room had nice TV, OK bed, dark bathroom. We had the unfortunate luck of […] being right by the ice machine and service elevator, which was noisy because it wasn't blocked by doors. No free breakfast, gym was nice. Thought it was odd that the hotel hosted a boxing match. We returned from a wedding to a crowd of loud people leaving the hotel. Overall, not bad but not the best hotel experience. Read moreGenuine Hotels.com guest review
Response by Grand Plaza Hotel Dear AJ: Thank you for choosing to stay with us. It is wonderful you got to expereience the "walkabilty" of downtown. We hope you will allow us to host you again soon and we will be sure we place you away fromt the service elevator. Your feedback is so valuable and a great learning resourse for improving or guest's experience. Best Wishes, General Manager
"A good stay, but not very helpful"
The location was somewhat disappointing in terms of parking and walking, however the hotel itself was quite nice. The rooms were clean and the building was quiet. Though the service was not very helpful and was hard to find. Altogether, it was a good stay, but could have been much better.Genuine Hotels.com guest review
Response by Grand Plaza Hotel Thank you for taking the time to share your experience with us. Seems we need to do a better job advertising our Free Area shuttle that is eager to drop folks off at many of the fine dining and entertainment facilities in downtown! We promise to make it much better. Your feedback allows us to do so. Travel Safe: General Manager
They have no parking especially for handicapped and charge $16.00 a day if they park for you an then $18.00 for a movie and no restaurant. Manager said h would meet me at the lobby and never showed to resolve issue. Nothing around the area to eat which s nearby and the overall hotel was dirty and not to a standard I expect.. No fridge in room and ice […] machine did not work. For the cost this place gets a big -5. The staff was ok and understanding but the Manager Noah does not respond or return calls Read moreGenuine Hotels.com guest review
Response by Grand Plaza Hotel Dear John: We apologize for the challenges you experienced during your stay. We understand expectations for a Best Western Premier are high and your feedback will allow us to meet and exceed the bar by better training and customer care. Our guests are our top priority and we will do better. Best Regards, Sarah Gagnon VP of Sales/Matrix Hospitality Group
A convenient, clean hotel near the Seagate Center and world-famous Tony Packo's restaurant. Good shuttle service to downtown destinations. Nice buffet breakfast, albeit a little pricey. Excellent restaurant service. Reasonable valet parking. My only complaint is the non-working fan in the bathroom...Genuine Hotels.com guest review
Response by Grand Plaza Hotel Dear Jason: Thank you so very much for your generous comments. We are thrilled you took advantage of our free area shuttle service and experienced the downtown restaurant scene while visiting. Thank you for the heads up on the bathroom fan...we will hop right on it! We need your feedback to build a best in class hotel experience. Best Regards, General Manager
We were there for the hockey tournament and it turns out that 2 of the 4 teams were staying there as well. Fine by me, except there was only one person working the front desk so checking in took longer than it should. The room was ok. The ottoman had weird stains on it. The same stains were on the office chair and the carpet. The bathroom light was […] so dark that I could barely see to put makeup on. Would probably try out another hotel the next time we go. Read moreGenuine Hotels.com guest review
The door of the room was closed but there was gap around the door, so noise from hallway were heard clearly while we were sleeping. Otherwise, it was fine.Genuine Expedia guest review
Response by Grand Plaza Hotel Thank you for taking the time to leave us a note about the gap around the door. We will investigate right away so that you and the next guest have a peaceful stay. We appreciate the heads up very much. Best, General Manager
"Beautiful, friendly . . . Wi-Fi was awful"
Had to wait 30 minutes to check in because there was only one person on duty. He was working very hard but lots of people checking in at that time of the evening. Technology - internet and telephone were terrible. However, the hotel is beautiful. Our bed was SO comfortable. We had dinner in the lounge area and it was delicious, and great service. Staff […] was very friendly. Beautiful view of the river from our window. Read moreGenuine Hotels.com guest review
"I don't know what these reviewers are complaining"
Before I reserved I read some of the reviews and was a bit nervous about staying there. After the trip, I was wondering what these reviewers were talking about. The hotel was clean the staff was friendly and they went out of their way to make the stay enjoyable. Just as an example, some friends were with us and we went to the lounge but we were a bit […] early. A person came out of the restaurant to open the lounge early for us. I was afraid parking would be an issue, but the valet parking was very convenient. Read moreGenuine Hotels.com guest review
Great hotel. Everyone was wonderful! Super clean and incredibly comfortable bed!Genuine Hotels.com guest review
Great stay... wonderful hotel. Amazing on-site restaurant. Comfy beds, super clean! Awesome!Genuine Hotels.com guest review
Great stay! Great location able to walk where ever we wanted to goGenuine Hotels.com guest review
"Very nice hotel"
Pleasantly surprised. Very nice hotel. Friendly, helpful and clean!Genuine Expedia guest review
Response by Grand Plaza Hotel Dear Kathy: Thank yo so much for the nice comment. We will pass it along to our staff and make their day. Best, General Manager
Sevice was great , rooms were nice.Genuine Hotels.com guest review
"Cleanliness is poor"
The first room we were given had dirty floors. We were given a second room which was a little better but still not up my standards. The ceiling above the windows was cracking and flaking from water damage. They did have a complimentary shuttle to and from the Huntington Center for the concert we were attending. This was handy as it was a very cold […] evening. Read moreGenuine Hotels.com guest review
"stay somewhere else"
Room leaked, service was terrible, workout room is very poor, nothing good about this hotel.Genuine Hotels.com guest review
"Not a good pick"
This facility has been remodeled and is centrally located. The professionalism of the staff is almost non-existent and I was left abandon twice by their shuttle service. Not a good pick.Genuine Expedia guest review
1. No hotel guide in the room. I depend on a guide for amenities AND restaurant choices. 2. The top of the coffee pot had several weeks of dust on it. And the tray the coffee pot was sitting on was even more dusty. 3. The bathroom was so dark I had to put my makeup on at the desk rather than in the bathroom. 4. I was almost finished with my shower when […] I realized there was mold on the grout. I cleaned it off with the wash cloth. 5. I was attending a seminar in this hotel. The conference room, hallways and restrooms were freezing cold. There were 48 of us in the seminar and everyone had their winter coats on. I'm a very warm blooded person so if I had my coat on it was very cold! Little difference between the indoor and outdoor temperatures. Very disappointed in this hotel, more so with the cleanliness. Read moreGenuine Expedia guest review
There was a problem with our reservation. The hotels.com confirmation number did not match the hotels. There was a long time-delay with checking in, due to the confusion. While there was an indoor pool, it was quite small and the water was cold. But, the hotel is in a very convenient location and one can walk to many things.Genuine Hotels.com guest review
From the receptionist behind the desk (Erica) to the drivers of the courtesy shuttle, everyone was helpful and friendly. The hotel and room was clean, the view was great and the bed was comfortable. Can't say a bad word.Genuine Hotels.com guest review
Great people, great service, hotel shuttle was great, parked the car and they drove us. will stay here again in the summer.Genuine Hotels.com guest review
This was my first experience staying at a hotel by myself. I always felt safe and comfortable. Staff was very accomodating. I actually picked the hotel as the gym looked amazing on the website. This was really the only area that did not live up to my expectations as far as the size and equipment. However, the view of the river from the treadmill at […] night was beautiful!! Read moreGenuine Expedia guest review
Nice & clean. Staff very pleasant & helpful.Genuine Hotels.com guest review
I wouldn't stay here again even if there was no cost. I understand that we checked in on Thanksgiving day, but there were only two people on duty for the entire hotel. They advertise shuttle to the casino, but we were stranded there for well over an hour. They should have indicated no shuttled service if no staff. They have NO parking and must pay for […] valet parking. If we did not want to pay we would have to park two blocks away in the public lot, yet the last night they parked our car in the public lot. I did not pay for my car to be left unattended. The room was clean and a couple of the valet guys were extremely nice and informative. Read moreGenuine Hotels.com guest review
nice and clean hotel...great service....shuttle service to casino.Genuine Hotels.com guest review
"Downtown ...hoping to rise"
We did not want to do valet parking since we arrived after 9 and wanted to save some money and time....the lot looked very crowded with cars waiting so we parked across the street in a parking garage. Not many cars there but had great access to the hotel. There was a convention of West swing Dance when we where there so made it interesting since every corner […] of the lobby space had people practicing for their dance routines. But would have to say a very nice group and quiet at night. They would be there for another 3 nights of dance competition. The hotel was a bit on the cold side but all in all we had a great stay. Read moreGenuine Expedia guest review
"Best is Downtown"
Very nice hotel. Great view of the river, within walking distance of everything downtown, Mud Hens, Walleye, etc. Only downside is they only have valet parking, no self park. Still the only place I stay in Toledo and do so a few times a year.Genuine Expedia guest review
"uncomfortable and not maintained well"
The room was simply uncomfortable. The thermostat did not work in the room so the temperature could not be adjusted. The shower head was loose and would not adjust to a fixed position. The condition of the room (especially the bathroom) needed painting, the furniture looked ragged, the bathoom needed caulking, the remote control batteries were low and […] would not work properly. The room simply had not been maintained and unfortunately I would not stay there again. I had stayed at this hotel a year previously when it was under different management and I enjoyed my stay, which is why I chose this hotel again. I will not stay at this hotel in the future. Read moreGenuine Expedia guest review
I thought that this was a great hotel. Clean and modern and very comfortable rooms and beds. I would highly suggest staying here and will definitely stay again if I'm in town. I would say this is nicer than a 3.5 star hotel.Genuine Hotels.com guest review
"Good hotel for one night stay"
The hotel is outdated and a lot of little things like elevator button lights didn't work. The rooms were clean and served the purpose. The front desk was helpful and let us check in early which was nice. The valet was also quick and accommodating.Genuine Hotels.com guest review
"Wouldn't recommend for a family"
The valet was too expensive. The manager wasn't very friendly. My heat wasn't working on Thanksgiving & during the rest of my trip, I notified the front desk but maintenance wasn't available at the time . Thought they would come out the following day but I guess they forgot about me & I just decided to bring it up on check out and not stay at this Hotel […] again. Read moreGenuine Expedia guest review
"convenient location, staff very helpful"
The air conditioning in the room was not working properly therefore it was 80 degrees while trying to get ready for our night out and once they "fixed" it the temp. would still go no lower than 72 through the night.Genuine Hotels.com guest review
"Pleasant surprise in toledo"
Found it to be much better than many other reviewers said it was. Pleasant staff, very comfortable bed, quiet at night and convenient to a good restaurant. Only negative was the breakfast buffet.Genuine Expedia guest review
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