Although the lobby and the room were clean and nicely decorated. The wall mounted tv hung oddly and the channels were static. When we called the service person came up flipped through the channels said he check and never came back or called.Genuine Hotels.com guest review
I stayed there during an extremely busy weekend with both the Rams/Cardinals playing. The hotel was very very busy and the 2 folks at the front desk couldn't have been more professional. We had a king suite and there was ample space, which was also very clean and smelled clean. I certainly DID NOT expect it to be this nice and will most likely be staying […] here every time I come to St. Louis, which is often. The only recommendation I could make would be to hire more front desk personnel. This is not a knock on the front desk staff, as they were truly exceptional. Just one or two more fine young persons would make it more efficient. Read moreGenuine Expedia guest review
"Good downtown St. Louis option"
After a last minute decision to travel to St.Louis for a quick overnight and a Cards game I found the Roberts Mayfair Hotel option at a reasonable price just before leaving on our 4 hour drive. Arrived late at night with myself and three daughters. All of us were very happy to find a pleasant gentleman at the desk at 2:00 AM and a very helpful Bell […] Hop in the morning to direct us to a good local breakfast option. The girls were very surprised with the nice two bed suite inside of an older hotel building. The only thing we really missed was a microwave which would have been put to good use. I would recommend this Hotel to anyone going to St. Louis for a game or other event. Our short stay was excellent with a good night of sleep including a Cardinal win & sweep of the Pirates!! Thanks Read moreGenuine Expedia guest review
"Close to the stadium"
My husband and I stayed here for one night. It is a nice location for baseball games and restaurants. The old antique feel of the hotel is nice but the rooms need updating. The rooms are small and awkward. Right at the foot of the bed is a giant entertainment center that cuts the room in half. This is definitely a "no frills" hotel. There are no extra […] amenities or room service. We paid for a king bed but the bed was definitely a queen and was very uncomfortable. The pillows were super small and both my husband and I woke up with stuff necks. The worst part of the experience- the building next door was under construction and when we woke up and opened the curtains, there was a construction worker right outside of our 5th floor window!! I really wouldn't recommend this place, unless you're desperate. Read moreGenuine Expedia guest review
"Run down and old"
This hotel is run down and old. From the pictures, it looked well rennovated, but walking into the lobby, things were much different. We had a room with broken closet doors, a bathtub that looked filthy, and a blood stain on the carpet. Not to mention the paint was peeling off. It served it's purpose, but we will not be staying there again!Genuine Expedia guest review
"Super nice hotel terrible parking"
Staff was awesome clean beautiful place had to park 6 blocks away and pay extra for parkingGenuine Expedia guest review
"Close to everything."
Clean rooms, comfortable bed, friendly staff, air could be colder but over all I would recommend this hotel to anyone.Genuine Expedia guest review
There was no pool. Did not find that out until we got there.Genuine Hotels.com guest review
the pictures and the description are misleading . it's not that nice .it's rather old. that being said , the service is ok, it's in a good location , walking distance to the bars and restos on Washington,nearby grocery store, the arch,and the river front. the hotel does not offer parking , but street parking was plentiful. watch the meters during the […] day though . Read moreGenuine Hotels.com guest review
"Robert's Mayfair, St Loyis"
Great 1925 hotel! Beautifully appointed, large, spacious rooms, and great location!Genuine Expedia guest review
"Horrible not expecting that"
We arrived to the Mayfair right at 4 the short describing passage of the hotel says that floors 3 to 17 have views in the rooms I was facing a white wall outside my window... Also when I walked in the were black stains all over the wall the tv was unstable and no cable channelsGenuine Hotels.com guest review
"Great location, but terrible cleaniness"
Check-in was very easy and front desk attendant was very nice. That is about the only thing great about my stay. Getting to my room I found it to be very dirty and even the sheets were not clean. I called the front desk and they very happily put us in another room. However this room was too found to be unclean along with the sheets. I was moved a third […] and this time to a two room suite. This was the cleanest of all the rooms and ended up staying here for the two nights. The hotel is a very old building that shows its age and while they tried updating the rooms, it does not come across that the upkeep is done properly. The restaurant and pool were being renovated and could not use them. The gym was not very clean and the equipment was not in very good condition. The internet was hard to connect to and then had very poor signal. Read moreGenuine Expedia guest review
"nice room low price"
We stayed in the king size suite. The hotel was within walking distance to everything on Washington ave and an easy drive to everything else in the area. Due to this being on older building the AC wasn't great but it worked well enough for me. The french doors between the bedroom and living room did not have any blinds so privacy was an issue as we […] had a friend sleep on the pull out couch. This was alleviated by putting up a sheet over the door. Read moreGenuine Hotels.com guest review
Very classyGenuine Hotels.com guest review
"Got great deal for labor day weekend stay"
Hotel does not provide parking, had to park couple blocks away. Comfortable room though and was perfect for overnight stay. Kind of older looking building from outside.Genuine Expedia guest review
"OK but would not stay again"
Not much if any updating has been done to the lobby. Dark and dreary. Furniture was dirty, just not real appealing. Front desk was off to the side, outside doors did not open wide enough to get carts in easy. Room was ok. Carpet was wet and had an odor. Halls and doors needed painting. Area was ok also, but not in the best place for downtown. Parking […] was far away, shared with another hotel. TV did not work and called three times and no one ever came. Read moreGenuine Expedia guest review
"Very nice hotel. Quiet. Close to down town."
Wonderful hotel. Room was very comfortable, relaxing and clean. very close to downtown attractions.Genuine Expedia guest review
"Do not stay here. Staff is awful. Poorly managed"
We did not get service and needed towels. When we called they said come and get them. We had to wait in a very long line if people checking in. The fire alam went off during the night. They did not have sheets on the pullout and of course they again said come down and get them. Coffee was not restocked so we had to go down and get more. The staff was […] awful. Also note there is no parking available for this hotel. Read moreGenuine Expedia guest review
"Convenient Location. Good Value"
After reading the reviews, I was a little worried about staying here.... It wasn't near as bad as the ratings suggest... The elevators are a tad slow. It's a bit outdated, but the beds are comfortable, everything is clean, and it was a decent price. If you are looking to go to the game, have a few drinks, and just need a place to stay, this hotel is […] for you. The one main pain was finding parking. We just parked across from Busch Stadium (on the east end). If you have a few kids and plan on staying and entertaining them in the hotel, this probably isn't the place. Read moreGenuine Expedia guest review
"Close to must-see sights"
Everything in the hotel was fine. Workers were helpful and kind. The worst part was finding the second parking lot. The directions given were not the clearest and the downtown streets of St. Louis are one-direction making it difficult to get around when not familiar with that situation. It would be much better if they provided valet parking, but I understand […] they do not own the second parking lot. Read moreGenuine Hotels.com guest review
The room was descent and clean. This hotel was not above a 2 star. Has no amenities. No door man, bellman, parking restaurant or bar. The entrance is also on a dimly lit alley that I would have never walked fownGenuine Hotels.com guest review
"Don't waste your money!"
This hotel has a great location, but unfortunately, that is all it has going for it. Only two desk attendants working on game day, so it took us 45 minutes to get checked in! Our room looked at a concrete wall. Room divided up with a TV cabinet that was way too big for the room. Bed sheets looked dirty, and there were pencils in the back of the TV console […] that opened, so obviously it was not cleaned. Prefer to use stairs, but stairwell not appropriate for use. Dimly lit, and some floors no had indication what floor you were even on. I would not stay here again. Read moreGenuine Expedia guest review
"Unhappy with they way we were trreated"
Was told when we made reservations they had fee breakfast. There was none. No wash clothes in bathroom. Unhappy with the cost for the qualityGenuine Expedia guest review
"No hotel parking"
Hotel does not offer parking...elevators are small and take forever...it was faster to take the stairs and I was on the 11th floor...I won't returnGenuine Hotels.com guest review
Very old hotel. We waited to check in for close to forty five minutes because there was only one person working the front desk. This was a Friday at 4 pm, which is check in time. Great location and really nice staff. This is an ok place if you plan to stay over a night.Genuine Hotels.com guest review
"Worst Hotel in downtown St Louis"
If I had been staying longer than one night I would have found another hotel. This place has not been updated since the '80's and it shows. Worn carpet with holes in it, no hot water, no amenities, remotes that don't work and broken coffee makers in the room. Not worth the cheap price.Genuine Hotels.com guest review
"Nice elegant hotel but no amenities"
For the price there weren't any amenities. There was no frig or microwave BUT the beds were EXTREMELY comfortable!Genuine Expedia guest review
"A bit better than expected..."
Room was a bit warm for us; turned thermostat all the way down but still a bit warm for us. Nice variety of TV channels were listed in the "guest services" book in the room, but you could actually get only about 1/4 of them--wanted ESPN as we'd just come from the Cardinals game, but could not get ESPN in the room. A "Showtime Guide" was in the room, […] but could not get Showtime on the TV. Room was clean. I was concerned about this prior to getting there based on other reviews I read on this hotel, but pleasantly relieved. As we didn't book a room until the week of our stay, this was the only hotel downtown that had a room available (that wasn't $500!) Parking was reasonably priced ($16 per night) when compared to other hotels we've stayed at, however it was about 1.5 blocks away from the hotel. Not realizing that, we ended up hauling all our luggage from the car 1.5 blocks back to the hotel. It was nice to be able to walk to Laclede's Landing and also to Busch Stadium--both not terribly far from the hotel. Read moreGenuine Expedia guest review
overbooked, did not get the room that I requested only 1 girl to check everybody in horrible customer service parking, quite a distance awayGenuine Expedia guest review
Amazing experience. Wonderful staff. Felt like I travelled back in time!Genuine Hotels.com guest review
"could be way better"
Uninformed staff and the drain in the shower didn't work and some mystery stuff on the walls. But overall not too bad, good for a short stay.Genuine Hotels.com guest review
The hotel rooms are nice, but very oddly shaped. The hotel is old, so my guess is that they combined 2 old rooms to make one new one. Also, there were unsightly construction(?) elements - ie. the "door" next to our room was boarded up with particle board and painted white. Kind of freaked me out. Excellent location if you're in town for a Rams game […] - only 1.5 blocks from the stadium, however there are hardly any places to eat nearby, except a Starbucks on the corner. Read moreGenuine Hotels.com guest review
I would give this hotel 5/5 stars if it weren't for some minor picky things. But I am not a picky person. Every place human beings stay has got to have some show of wear and I was impressed by the ambience and comfort of this hotel overall. Great location only a few blocks from great restaurants and the Gateway Arch. Oh, but you do have to pay for parking. […] I stayed one night, in town less than 24 hours, and had to pay $16 for the garage I was told to park in. The hotel does not validate. Read moreGenuine Hotels.com guest review
satisfiedGenuine Hotels.com guest review
"So so hotel, within walking distance to ballpark"
Very loud, people roaming the halls,making tons of noise,Got zero sleep,Parking to far away.Genuine Expedia guest review
"First time downtown"
We enjoyed the chance to stay downtown and walk to the Cardinal game. Disappointed that there was no pool open. Had to park down the street in the parking garage. One of the doors to the motel was locked and we had to go around to another door. Cafe was supposed to be open during the day and we never saw it open up. Staff was very friendly and helpful. […] We enjoyed the suite for 5 people. was very clean and comfortable. Read moreGenuine Expedia guest review
"Ok if you're not spending a lot of time inside"
When we arrived the toilet was consistently running, we called the maintenance and they were to come while we were at a baseball game. Got back at 11pm and the toilet had stopped running, my son used the toilet and flushed and it then kept running through the night and didn't work for us from that point on. The staff did not seem to care at all that […] we had a room without a working toilet and refused to accommodate in any way. On the bright side, the bed was comfortable, but the rest of the room needed some fixing. There were multiple issues with peeling paint and other aesthetic issues that need addressing. Not recommended and I will not stay there again. Read moreGenuine Hotels.com guest review
"Hotel close to the ball park not recommended."
We stayed in #712 next do to a loud mechanical room. The carpets were unclean, the elevator inside was dirty, the room itself smelled musty. After traveling for seven hours it was very disappointing and no food or drink available in the hotel. I would never book another room.Genuine Expedia guest review
The hotel was amazing in an old hotel kind of way. It was very clean and well taken care of. The staff was very friendly and helpful.Genuine Hotels.com guest review
"There's better in St Louis"
Hotel is conveniently located by Edward Jones Dome and not too far of a walk to Busch Stadium. Parking for the hotel is a block away so I hope it's not cold or raining when you go here and you don't pay per night, it's per hour and you have to pay every time you come and go. The elevators are really really small and can maby fit 3 people with their […] luggage. Neither of our remotes worked for our tv. The hairdryer is so hidden that I couldn't even find it until we were packing up to leave. They don't offer a continental breakfast of any kind. Their wifi is horrible so don't expect to get much done using that. There is a store under the 2nd parking garage so that's helpful but you don't have a fridge to put anything in. There are many many other hotel options on downtown St Louis! Don't waste your time here. Read moreGenuine Hotels.com guest review
The hotel looks quite deceiving on the outside but the room was VERY cute and comfortable. The room could have been alot cleaner and the staff was not very enthused to be there. On my other hotel visits the front desk always makes you feel welcome and seem very pleasant. These people did not care about a thing, they were very nonchalant...even when […] we were the ONLY customers standing there for about 5 minutes without being greeted. Read moreGenuine Expedia guest review
"went to game"
1st the pool was not available, 2nd, no hair dryer, fridge or microwave, 3rd, a blob of black hair on shower wall... (Trying to add pic, and it won't copy)/Genuine Hotels.com guest review
Toilet was broke couldnt go number two.Genuine Hotels.com guest review
"Close to sporting event and downtown bars."
Vintage hotel, but room was updated, large, and very comfortable. Great experience.Genuine Expedia guest review
"Close to downtown events & sights"
We had a king bed that was more like a queen, we had to search several floors for a working ice machine, there were no vending machines on our floor as indicated, the elevators are very small and need new carpeting, the room we had also needed a good carpet cleaning or just replaced and the paint in the bathroom behind the toilet was bubbled and peeling […] bad. There wasn't enough parking in the garage for the guests. Our floor smelled a little musty. They were under construction so we had no access to the restaurant or pool. The service was friendly and helpful and overall an ok motel to stay at being downtown and within walking distance of several locations, but was a bit of a disappointment for the cost. It would have been nice to have had luggage carts. Read moreGenuine Expedia guest review
"Amazing get-away spot"
The hotel was very clean and modern. You can tell that it is an older building, however they have updated the décor and appliances. It was located in a great spot and the staff were all extremely helpful and kind. Close walk to all major attractions around St. Louis. The bed was super comfortable!Genuine Hotels.com guest review
"Nice hotel, but a little smelly"
This hotel was an older one. The first thing I noticed when I checked in was the horrible smell in the lobby. It smelled like a dead mouse (multiplied by 1000). Very bad smell. However, our room was fine. It was decorated very cute and I liked everything about it. It smelled fine. Hopefully, the smell was just a temporary thing. Maybe they had had an […] infestation of mice and had put out poison to kill them. I saw no evidence of mice other than the smell. Read moreGenuine Expedia guest review
The description is misleading. No refrigerator in rooms, no pool.Genuine Hotels.com guest review
"Dark and noisy"
Given the age of the hotel the condition of the rooms are okay. Elevators are rough, exercise room is tiny, Interent service is slooooooowwww. My biggest complaints were the paper thin walls, actually the door between the adjoining rooms, and the terrible desk help late that evening. The room had an adjoining room which had some folks talking, having […] a good time but sounded like they were literally in my room. When I tried to call the front desk to ask for help with the noise I NEVER got an answer. Would not at all recommend stayng here, very historic hotel but that is all it has going for it.. Read moreGenuine Hotels.com guest review
I like to stay in non-chain hotels and historic or older hotels with charm. The Mayfair was a disappointment. Upon arrival there was no one at the front desk. I waited for a few minutes and then began to walk around looking for someone and then began to call out, "hello, anyone here?" After I walked around, someone finally appeared. Checkout, though […] I had prepaid through Expedia, took way too long. The room was spacious and clean but the furnishings old and worn. The room was dark, the TV fuzzy, and the phone didn't work. I called for a wake-up call and the next morning when the wake-up call came, I couldn't get it to stop. Picking up the phone did not stop the ringing. I will say that one of the staff came up and knocked on the door to make sure I was up, which was very nice. I reported the phone problem to him. The front desk was manned when we left and the clerk was very nice and helpful. The hotel has no restaurant, bar, breakfast room, etc. I won't stay at the Mayfair again.. Read moreGenuine Expedia guest review
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