All hotels in Miami, Florida, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here3900 NW 21st St, Miami, FL, 33142, United States of America, ‏‎855-239-9480
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
4.0 / 5Excellent

Score breakdown (from 1,740 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    4.1
  • Comfort
    4.1
  • Condition
    3.9
  • Neighborhood
    3.6
2.0 / 5Fair
"Just one night in transit"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Arriving from a 12 hours flight from Europe, the only wish is to arrive and be received by a friendly staff at the hotel and spend a nice long night for recovering in a clean room.It results that the staff was decent , but the room was not clean and very noisy. It looks that this hotel has already a lot of years behind and that it needs a lot of improvements to stay at his supposed level !
Genuine Expedia guest review
Other trip Jan 22, 2015
Henri
US
4.0 / 5Excellent
"Just one night."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice clean room and superior Wi.Fi , Very close to the Airport
Genuine Expedia guest review
Other trip Jan 21, 2015
Michael
US
4.0 / 5Excellent
"Layover or business conference hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Convenient to airport, no restaurants nearby so be aware! Great for a layover, or if you have a car! Hotel was perfect for my needs, as I needed all of the above!
Genuine Hotels.com guest review
3 night business trip Jan 13, 2015
Keith
US
4.0 / 5Excellent
"Nice hotel conveniently located by airport"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very comfortable room. Overall the accommodations were quite nice. The bathroom smelled a little sour - I think they needed to replace the shower curtain, but other than that it was quite nice.
Genuine Hotels.com guest review
1 night family trip Jan 13, 2015
Mary L
US
5.0 / 5Outstanding
"Last min stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice stay quite clean.... Hotel staff very helpful and pleasant
Genuine Hotels.com guest review
1 night family trip Jan 10, 2015
Kandra
US
4.0 / 5Excellent
"Great option for pre-cruise stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We stayed here for one night before a Caribbean cruise and it was perfect. Free shuttle from airport runs every 15 - 20 minutes. Despite proximity to airport it was QUIET due to excellent insulation. We found our room to be comfortable and clean. The bed was very comfortable and room service was quick. We ate at their breakfast buffet (not included) which was good and then we caught a shared van to the cruise ship terminal ($10 per person). Overall very good choice for the price and we will stay here again when we cruise again later this year.
Genuine Expedia guest review
Other trip Jan 13, 2015
A Traveler
US
3.0 / 5Good
"Quick stay"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
The hotel is very conveniently located, just five minutes from the Airport. Comfortable beds but the room didn´t smell nice. Front desk help was good. But in all, disappointing for a Sheraton
Genuine Hotels.com guest review
1 night family trip Jan 7, 2015
A Traveler
US
4.0 / 5Excellent
"The status quo, shall be revised"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Location is very good (close to Mia Airport) and metrorail. However there is a need to review offer so as to meet expectations. Breakfast is very basic.
Genuine Hotels.com guest review
1 night family trip Jan 5, 2015
GianC
US
5.0 / 5Outstanding
"Super convenient to airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
All was good. Excellent staff. Forgot my cell phone in room, and they figured out how to call my wife and I got it back.
Genuine Expedia guest review
Other trip Jan 11, 2015
Patrick
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This hotel is very close to the airport and is so conveniet if you have a layover at MIA. The rooms are clean and the beds and pillows are soft
Genuine Expedia guest review
Other trip Jan 11, 2015
Clari
US
4.0 / 5Excellent
"Convenient"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Very close to airport. Easy shuttle to/from MIA airport. Very clean and friendly staff. Big pool and bar near pool.
Genuine Expedia guest review
Other trip Jan 7, 2015
Cathy
US
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Only one night becsuse flight was cancelled. Excellent hotel
Genuine Hotels.com guest review
1 night trip with friends Jan 3, 2015
Frances A
US
2.0 / 5Fair
"Not what I expect from Sheraton"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
We wanted to love this perfectly situated airport hotel. However, service and attention to detail were not on the level I would expect from a Sheraton. Our two-night stay was marred by a distant but constant beeping that sounded very much like that of an alarm clock going off in a nearby room. Multiple staff members could not solve the problem (one tried to tell us we were imagining the sound!), nor were they able to reassign us to another room. Bathroom towels and complementary coffee/tea were not replenished after the first day. The bathtub did not drain properly (the tub did not drain unless you pulled up the tub stopper and held it).
Genuine Hotels.com guest review
2 night trip with friends Dec 30, 2014
A Traveler
US
2.0 / 5Fair
"Problematic Stay"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    4.0
This hotel is in a great location, less than 5 minutes from the airport. Unfortunately we did not have hot water in our room and the tub would not drain. We were finally able to change our room after an hour of waiting. The other room we had smelled like urine and we had to ask to change that room as well. The hotel is very conveniently located but I would not stay there again.
Genuine Hotels.com guest review
1 night family trip Dec 30, 2014
A Traveler
US
2.0 / 5Fair
"Not good value for money!"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
The staff was wonderful. We felt like that particular room should not have been rented out to anyone! the bed was the only thing good about the room. Although, it felt as if there was renovations on going, the room was old and dingy as well as stinky and horrible. The furnishings left alot to be desired. Reminded us of overused college/beach cardboard furniture. The room a/c didn't even work the first night. The hotel sent a repairman immediately and they opened a 'damper' that seemed to cool the room down. The carpet had to have been original to the room and smelled horrible. It was noticable from entering from hall. The rest of the hotel smelled clean and new, that particular room was awful! The staff and restaraunt was super! We did enjoy the meal we had and the staff was friendly and quick to serve. I doubt I will reserve any rooms in that particular hotel again.
Genuine Hotels.com guest review
3 night romance trip Dec 26, 2014
Daniel
US
4.0 / 5Excellent
"The best hotel near the airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
My experience was just great. I would definitely go again.
Genuine Expedia guest review
Other trip Dec 31, 2014
Karen
US
2.0 / 5Fair
"The hotel is closed to the airport"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Front desk stuff were not nice and did not respond our questions promptly. Room telephone for guest service and room service did not work at all. However. The stuff for shuttle service were very very nice and helpful.
Genuine Expedia guest review
Other trip Dec 29, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
just had a over night stay, very comfortable, A bit loud from the planes
Genuine Expedia guest review
Other trip Dec 28, 2014
Dawn
US
4.0 / 5Excellent
"Excellent airport hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Took their lowest price and enjoyed a very beautiful modern room. Very quiet. We chose it for the location -- directly across from the MIA rental car facility, and a fast 5 minute shuttle ride to MIA airport. Shuttle runs every 15 mins 24 hours a day.
Genuine Expedia guest review
Other trip Dec 27, 2014
A Traveler
US
3.0 / 5Good
"miami lay over"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Very convenient to airport just date and in need of updating
Genuine Hotels.com guest review
1 night family trip Dec 21, 2014
A Traveler
US
4.0 / 5Excellent
"Nice Place 5 Minutes From Airport"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Spent a night here on my way to Cuba. It was very convenient with shuttle service every 15 minutes to/from the airport. Nice patio wher I ordered food and drink and relaxed for the evening.
Genuine Hotels.com guest review
1 night trip Dec 13, 2014
A Traveler
US
3.0 / 5Good
"close to airport"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
It is close to airport you could walk but they have shuttle. They have a nice lobby with access to computers and printers, very convenient. Thought the plane noise would bother but not a problem. If you want a view ask for the side with golf course, other view of airport not that great. But the staff were very accommodating.
Genuine Expedia guest review
Other trip Dec 22, 2014
A Traveler
US
4.0 / 5Excellent
"Business"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Good
Genuine Hotels.com guest review
1 night business trip Dec 14, 2014
A Traveler
US
5.0 / 5Outstanding
"Best Hotel For Your Stay!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The Bell Boys and Staff Were Very Friendly...Will Stay There Everytime I Visit Miami!!!
Genuine Hotels.com guest review
1 night romance trip Dec 14, 2014
Edward
US
5.0 / 5Outstanding
"in and out"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very brief stay. Close to the airport, shuttle access, easy just like it should be.
Genuine Hotels.com guest review
1 night business trip Dec 11, 2014
Carolyn A
US
5.0 / 5Outstanding
"Cesar & Libany 2014 Christmas party"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was awesome and staff was very top notch professional. The room was very clean and spacious. The only thing that I didn't like about the room is that the toilet is not modern,therefore, it took too long to flush. A complaint was shared with the staff at the time of checkout, and they took note of it. Other than that the hotel was excellent.
Genuine Hotels.com guest review
1 night romance trip Dec 13, 2014
cesar
US
2.0 / 5Fair
"The hotel is old and run down."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
Very old hotel need upgrades. Elevator is slow and only have 2. Coffee maker is useless the coffee pods is too large for the coffee maker which caused over flow and messy! Good location for airport but the food in the hotel are very pricey! Breakfast is $18-$23 per person and the choices are limited.
Genuine Expedia guest review
Other trip Dec 15, 2014
Gina
US
3.0 / 5Good
"Convenient location though well used rooms."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Stayed 2 nights - one at the front end and again at the back end of a journey. The room (both times) was too cold for me and I could not seem to make it warmer. I was pleasantly surprised with a stay in the new "Pure room" - dust mite allergies make hotel rooms one of my worst enemies. Requested it the second time. It was somewhat a relief, though checking under the bed, the dust bunnies and empty water bottle did not conform. I still took my allergy meds and did sleep well. Carpet and tile look dingy. It took over an hour to simply get a room service menu - none online and I was sent away when I tried to get one myself (understandably re: hospitality business). I hate how tedious hotel television is. The bed & bedding were super comfortable and every staff member I met was pleasant and helpful.
Genuine Expedia guest review
Other trip Dec 14, 2014
Vikki
US
4.0 / 5Excellent
"Perfect location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Perfect location for an airport hotel. Could be a little bit easier to get to the rental car center. Had to ask a couple of times to find the correct entrance door
Genuine Expedia guest review
Other trip Dec 14, 2014
cak
US
3.0 / 5Good
"Convenient location and good shuttle service."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Fast check-in and check-out operations, good room service, and the staff is smiling and nice.
Genuine Expedia guest review
Other trip Dec 14, 2014
Rose Marie
US
5.0 / 5Outstanding
"Travel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very nice. Like the extended parking for our trip.
Genuine Hotels.com guest review
1 night family trip Dec 10, 2014
David
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Only stayed for an overnight layover so location close to aiprort was the key factor.
Genuine Expedia guest review
Other trip Dec 11, 2014
A Traveler
US
5.0 / 5Outstanding
"Short notice to stay in a a place of comfort."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Easy and close to airport!
Genuine Hotels.com guest review
1 night business trip Dec 7, 2014
Cassandra
US
3.0 / 5Good
"Family trip"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Primary reason for staying here was 24hr shuttle. Stayed on club floor, liked that it was also available 24 hours.
Genuine Hotels.com guest review
1 night family trip Dec 5, 2014
A Traveler
US
2.0 / 5Fair
"never again"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    2.0
this had to be the worst room , in the hotel. accross from everything that made noise ice maker taxi stand elavator never again
Genuine Hotels.com guest review
1 night romance trip Dec 6, 2014
david
US
4.0 / 5Excellent
"Convenient to Airport"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Just stayed the one night - room had a lovely view of the golf course and waterway - shuttle to airport was prompt and quick - staff were all friendly and helpful - couldn't print our boarding passes in their computer area so used our Iphone app instead - room service was fast and food was good - breakfast was chaotic - food was fair - wait staff was slow and didn't get our coffee refill - hostess was helpful and friendly and cordial.
Genuine Expedia guest review
Other trip Dec 3, 2014
Ted
US
5.0 / 5Outstanding
"Excellent hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
It was an excellent experice, the room the bed everything was good
Genuine Hotels.com guest review
1 night family trip Nov 28, 2014
Juan
US
5.0 / 5Outstanding
"Great Airport Hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We needed a place to stay that was close to the airport, reasonably priced, and had a free shuttle. After searching for several hours and not being very happy with the reviews of the many hotels I found; I came across this one. I was not disappointed and would happily stay here again.
Genuine Expedia guest review
Other trip Dec 1, 2014
Sharon
US
3.0 / 5Good
"Short stay in Miami"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Comfortable beds and all had a great sleep. Tub drain was blocked or drained very slowly. Was not provided instructions at check-in as to how the parking garage worked; luckily, I asked when we were checking out and was provided with the necessary card to exit. We stayed here to be close to the airport.
Genuine Expedia guest review
Other trip Nov 30, 2014
Brent
US
2.0 / 5Fair
"Noisiest hotel ever"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    -
This hotel is really close to the Miami airport, and the room was reasonably cling other than some paper left from the previous occupant. However it was almost impossible to sleep due to how noisy it was ALL NIGHT! You could hear every time a door was opened in the hall(with the people across the hall constantly going in and out) and you could hear noises ever time water ran in another room. I don't know if it was because we were at the end of the hallway or what but I have never heard so much noise from water running from other rooms.
Genuine Expedia guest review
Other trip Nov 29, 2014
Drew
US
1.0 / 5Poor
"A very bad welcome!"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
We had the worth welcome in a hotel ever. The employee at the front desk "Stephanie Zorilla" was very very rude to us!
Genuine Hotels.com guest review
1 night romance trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Convient to airport. Great shuttle service."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great service. Only complaint was the caulk around shower tub.
Genuine Expedia guest review
Other trip Nov 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Location, location and Comfort!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Comfortable beds and great location !
Genuine Hotels.com guest review
1 night trip with friends Nov 15, 2014
Duwayne
US
4.0 / 5Excellent
"Best Miami Airport hotel location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Best location for Miami airport. 24 hrs airport service, but can walk back to hotel after car return, recommended if depart real early in the morning.
Genuine Hotels.com guest review
1 night business trip Oct 18, 2014
John
US
5.0 / 5Outstanding
"Overnight business trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Highlights of my visit included: ease of transportation to/from the airport; friendly and courteous staff; very comfortable bed. These made my quick stopover in Miami a real delight. If airport proximately and comfort are desired, then I highly recommend this hotel.
Genuine Expedia guest review
Other trip Nov 24, 2014
Craig
US
4.0 / 5Excellent
"Review"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
check in was difficult as the reception is understaffed and room A/C was too cold
Genuine Hotels.com guest review
1 night business trip Nov 21, 2014
Curtis
US
5.0 / 5Outstanding
"Very Pleasant Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Our reception was excellent, friendly courteous people. The receptionist personnel especially Carridad Guerrero was especially helpful! I would definitely stay here again and recommend it to my friends.
Genuine Expedia guest review
Other trip Nov 22, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
short shuttle ride to the hotel. 24 hour shuttle so easy to make an early flight out. good food and great service in the restaurant.
Genuine Expedia guest review
Other trip Nov 22, 2014
A Traveler
US
2.0 / 5Fair
"Close to airport"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good that it's close to the airport but staff were very unfriendly and rude. Room and gym were good and comfortable.
Genuine Expedia guest review
Other trip Nov 20, 2014
scott
US
5.0 / 5Outstanding
"Excellent location close to airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Stayed for the day before taking a flight back to UK.
Genuine Expedia guest review
Other trip Nov 20, 2014
elaine
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews