"Convenient Location, Poor Check in & Room"
My son and I had good experience, excellent shuttle service between airport and hotel, efficient check in, comfortable room. My wife arrived one week later at same time. Reception was discourteous, and she was initially assigned a room that was noisy and in poor location. After discussing this with me, she complained to manager, and was given acceptable […] room. We will return together evening of July 26. Expedia must insist that return stay fully acceptable in all aspects! Read moreGenuine Expedia guest review
The place was beautiful and staff was wonderful. Our housekeeper did an awesome job in our rooms.we had 5 rooms and we had a great time. Our kids enjoyed the pool and had so much fun there.Genuine Hotels.com guest review
"Very close to airport for a quick stay."
Great staff and a pleasant stay. It is a bit far from attractions but perfect for a morning flight and they have a pool, restaurant, and a good gym.Genuine Expedia guest review
I was completely satisfied with my overall stay, the staff was very professional, the room was very clean and I did not have any concerns during my visit. I will definitely recommend this hotel to all my family and friends. Thank for your service.....Genuine Hotels.com guest review
Counter Staff is ok. Parking is terrible. I stuck in front of the gate and no way to in and out. In the check out morning, I loading the luggage into the car at the lobby . The hotel secure force me to pull out the way for their hotel shuttle.Genuine Hotels.com guest review
EXCELLENT; GOOD LOCATION 5 MINUTE SHUTTLE RIDE(FREE) TO AIRPORTGenuine Hotels.com guest review
"Decent hotel. No Breakfast."
Clean hotel. Some staff members- NOT ALL were really rude. Customer service is very poor. No breakfast service. Restaurants are not in walking distance. No coffee at the lobby. If one needs extra coffee, you have to take a cab. Shuttle service is ONLY to the airport. For all other things you need to take a cab. Factor in that if you want to book into […] this hotel. I'm going to be a frequent visitor to Miami and decided to stay Element Miami Hotel all the time. Read moreGenuine Expedia guest review
Safe ,closer to the Disney park ,restaurant , storeGenuine Expedia guest review
"Better than what we expected!"
It was great! We stayed in the hotel most of the time even though we didn't plan it. We loved the pool area and the rooms were outstandingly clean.Genuine Hotels.com guest review
It was good, the shower tub was cloggedGenuine Hotels.com guest review
"Close and nice"
5 min from airport, clean and nice............Genuine Expedia guest review
Right next to golf course, car rentals, etc, great shuttle service!Genuine Hotels.com guest review
"Great hotel for overnight travelers"
Best and closest to the Miami international airport. Would be nice if continental breakfast was included, and the room was a little bigger, but overall service was great!Genuine Expedia guest review
Room was warm ..AC not very good . Even though the service guy tried to do his best to fix and open up vents the room felt damp...Genuine Hotels.com guest review
"KEEP AWAY - you can't find a worse hotel"
I've stayed at a lot of hotels all over the world, and been to hotels ranging from 1-5 stars, so I do know what to be expected to the standard of a hotel of this class. This hotel has disappointed me deeply. Sheraton all over the world is a well known high standard hotel, but this one really brings a shame to the brand name. This hotel is really old […] and haven't been renovated for decades, so don't expect much. The only reason to choose this hotel is if you really need a place to sleep next to the airport and the price is low, otherwise don't even consider. The most dispointed part of this hotel is the service, the quality of the staff is so so, some are pretty rude. They disinform you and doublecharge you for the breakfast. When they admit that and agreed to fix that mistake at the frontdesk, you still don't see the difference when checking the creditcard bill afterwards. When calling them pointing the issue, they totally denied everything. We ended up paying double the price for the total stay of what we've booked on the internet. So please: to future guests considering this hotel: Keep away, don't make the same mistake as we did booking this hotel because it sounded cheap when booking but ended paying twice. And to the Sheraton owners: get ridd of this hotel, cause it will destroy your brand name where most people consider as a high end hotel. Read moreGenuine Hotels.com guest review
Only one short night for early flightGenuine Hotels.com guest review
"Convenient and great"
I got into Miami at 9pm and had a flight the next day at Noon. I found a great rate on hotels.com The room was very comfortable and the stay was excellent value for what i needed. Adding to the convenience was the shuttle and both drivers i had were very friendly and helpfulGenuine Hotels.com guest review
I really expect more From Sheraton. Room small, no freezer, no table to eat, no sofá Or any other chairs. Just two queen beds, tv And bathroom.Genuine Expedia guest review
"Beware this hotel might overcharge you!"
We have been staying here for the last 10plus years since it was a Wyndham Hotel. During those years we have recommended many of our friends and even booked for them this hotel through our Expedia account. In the past we used to like this hotel a lot. Its ubication and easy access (airport) was a plus specially for newcomers to Miami who was not used […] to driving here. I always tell them when lost look for the airport and go there you will find your way! But lately things changed a lot. The hotel changed from Wyndham to Sheraton. The road changed. The city made such dramatic changes that made the access to this hotel complicated. To make things worse the staff changed from very polite and serviceminded to unpolite and rude staff. The client is not important anymore. The rooms are still the same. There is little improvement. To make things worse they have the courage to charge you $20 per night for a small refregirator. I have medication that need to be refrigerated. In other hotels I just use the minibar to keep them refrigerated. Read moreGenuine Expedia guest review
It was OK for just one nightGenuine Hotels.com guest review
"very convenient and close to the airport"
good location for the hotel and easy access. More than necessary transport to and from hotel. Very safe and convenient hotel.Genuine Expedia guest review
good hotel, close to airport. Nice staff, good views.Genuine Expedia guest review
It was perfect for a one night stay before our departing flight out of Miami. Closest hotel to the airport so no worries regarding traffic.Genuine Expedia guest review
The hotel is not located in a attractive area. We arrived after 10:30pm and the lobby was filled with people yelling at each other and staff. When we finally made it to the front desk to check in they charged me an extra 50 dollars even thou I paid in advance. Then I tried to talk to the concierge to sign up for transportation to the cruise terminal […] the next morning and he yelled at me because I interrupted his smoking. If I had not paid in advance I would have left. Read moreGenuine Hotels.com guest review
"Nice hotel close to the airport and metrorail"
I have a ggood experience in general. Location and services are fine.Genuine Expedia guest review
"Great location, comfy beds, execptional service"
We stayed here for one night after a cruise. We needed a hotel close to the airport so we could get to our flights easily. We were pleasantly surprised to find that it is pretty close to everything else. We were walking distance to the bus station that took us straight to Miami Beach and the daily pass was inexpensive. The hotel staff is wonderful and […] try hard to make your stay enjoyable. The beds and rooms are extremely comfortable and conducive to a great night sleep. We did not have any complaints about this place. I am pretty sure if we are in Miami again we will be staying here so that we can avoid the inflated rates of the hotels located right on Miami Beach, but also be close enjoy to all that Miami has to offer. Read moreGenuine Hotels.com guest review
"Convenient but dirty"
Convenient location, under construction, Mold on shower walls, but the staff was very good...Genuine Hotels.com guest review
"I expected more from a sheraton."
I expected more from a Sheraton. They need to get rid if those awful and stinky carpets. It smells mould everywhere. Don't go there if you have rhinites. The breakfast is really poor. No decent whole wheat bread or rich espresso. Only fakes.Genuine Expedia guest review
Rooms are extremely small for the price. Hotel is located near highway but nonetheless in a bad neighborhood. Lastly, even self parking was charged $15 per day.Genuine Hotels.com guest review
"Excellent for short time"
Well located, near to the AirPort. Nice shuttle service. I'll be Back!Genuine Expedia guest review
Very good deal for last minute reservation. Clean, chic and great service.Genuine Hotels.com guest review
Convenient location close to airport. Clean rooms. Slept well. Great staff. Only problem was distance from cheaper eateries and hotel restaurant very pricey.Genuine Hotels.com guest review
Very close to pier for our cruise, easy to take taxi to pier. Staff very helpful. Room clean and provided all amenities needed.Genuine Hotels.com guest review
"Our stay at the Hotel"
It was very disappointing for us, We were expecting a bigger room with refrigerator and sofa or couch like pictured at Expedia's view of the hotel but none of those. It is just a room with bathroom. We extend one night because of the circumstances of our visit to Miami. The second day when we came back to the room at around 08:30p.m. the room was never […] cleaned, bathroom, the beds are the same as when we left that morning, not made. This is Sheraton supposed to be a classy hotel but it was a disappointment for us. Read moreGenuine Expedia guest review
"close to airport, beautiful golf view"
Staff and parking attendants were excellent. Everyone friendly and made me feel at home. I enjoyed the bar and lounge, it's beautiful and the staff is personable and enjoyable. I also brought 13 family members over for Mothers Day and the food was great and also the staff. I will revisit and refer Sheraton to my family and friends. I did not want to […] leave. Read moreGenuine Hotels.com guest review
"The internet was down my entire stay."
What kind of business hotel does not have a reliable internet? Not good when you have to work.Genuine Expedia guest review
"Would not stay here again"
We stayed here before our cruise. It was hard to find, the staff was less than helpful, nothing is near here and after checkout they vanished with our keys forcing us to search for them so we could leave. I would not stay here again.Genuine Hotels.com guest review
"perfect for an overnight when flying into Miami"
We used the park and fly system for our car and stayed overnight when we returned to Miami. The hotel was perfect, good shuttle system to and from the airport and a great hamburger at the bar in the hotel. I can't rate this a vacation place but for in and out of the airport it is perfect.Genuine Hotels.com guest review
End of May stayed here for 3 nights. Minutes to airport. Free Shuttle. Outdoor pool. Gym. Laundry. Free internet. Clean. Friendly and helpful staff. The only thing that was not so pleasing was to have large cardboard cups for coffee machine. No fridge in the room. I had to ask for English tea as there was only herbal teas. But that soon was bought up […] to me. Meal to my room was prompt. Generous portions, as is the American way. Not a lot of style in presentation. English travellers take note that the 20%taxes and tips charged ontop of the quoted prices make everything more expensive than it first looks. My room was quiet, but be warned not to take the rooms near the laundry on level 3! Read moreGenuine Expedia guest review
deberian pensar en dar desayuno incluidoGenuine Hotels.com guest review
"nice hotel close to the airport"
Friendly staff , shutle to the airport works very good.Genuine Expedia guest review
is very good and confortable.Genuine Hotels.com guest review
Could hear almost everything in room next door...even someone pouring a glass of water.Genuine Hotels.com guest review
"Close to the airport."
Hotel staff is not at all upto the mark, that was the only regret.Genuine Expedia guest review
The staff was really nice everyone spoke with a smile. The rooms where clean. I enjoyed my stay. Food choices on the menu could be better. But other than that it was a nice stay.Genuine Hotels.com guest review
Great room and staff. Located right by the airport, has a nice golf course view. Room is clean and overall it's a very nice hotel.Genuine Expedia guest review
Not close to anything but the airport. Food & items are over priced! Hotel offers transportation to mall but forget to tell you its only on certain days.Genuine Expedia guest review
"Nice close to airport"
Everything was okay and The service was fine. The shuttles is of great use to be on time at the airport.Genuine Expedia guest review
"Top floor air conditioning issues."
OK hotel, great service, horrible air conditioning on 10th floor. Otherwise not too bad. For the price I had expected a bit more though. Small rooms.Genuine Hotels.com guest review
"Sightless window, Hot Mess"
Room was smaller than expected and place was run down for a four star hotel. Got in late the night and imagine waking up to a molded window you can not see out. Wish I could post the pictures in my phone.Genuine Hotels.com guest review
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