"Great hotel in a great location, but pricey"
I have stayed here multiple times. I love the hotel and the rooms, but while the rooms are often on sale, this is made up for by nickel and diming you elsewhere. Parking is $48 per night for guests (including tax which they are not upfront about). And wireless internet also costs a significant amount. The lounge is great, but again very expensive. When […] asked about the costs, the staff shrug and blame it on the "district of columbia." I will definitely stay here again, but only when the room prices are discounted enough to make up for the extra costs. These days it is very rare to stay in a hotel that does not offer its guests complimentary wireless internet and $50/night for parking is just absurd, even in DC. Read moreGenuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection We certainly can understand your concern when it comes to additional fees applied to the cost of your stay. Considering the convenient location of The Fairfax at Embassy Row to the Dupont Circle Metro, many of our guests do not require a car. Those services such as parking and internet access are provided for a fee only to those guests that need them, thus decreasing any unnecessary charges across the board to all of our guests. We’re thrilled that the attention you received from our Housekeeping staff made your stay more comfortable and hope that we can continue to welcome you back to our hotel again and again. Thank you for your review.
"Close to the things we wanted to do"
It was great. We had a wonderful weekend touring around the area and the hotel was the icing on the cake. Thanks!Genuine Hotels.com guest review
Great hotel! No parking except for super expensive valet.Genuine Hotels.com guest review
"Favorite hotel in D.C."
Beautiful, quaint D.C. hotel with incredible service.Genuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection Thank you so much for your kind comments regarding your stay at The Fairfax at Embassy Row; knowing that we’re your favorite place to stay makes us very happy. We look forward to having you as a guest again soon.
I was visiting a friend and I elected a last minute trip to DC- this hotel was an exceptional deal. Great location, extremely friendly staff, clean and wonderful hotel. I would definitely stay here againGenuine Hotels.com guest review
"close to Metro and good resaurants"
This was our 2nd stay at this lovely hotel built in 1922. Rooms are a comfortable size, and more reminiscent of a B & B than a standard hotel room. Hotel's restaurant serves mediocre food, but there are many great restaurants within easy walking distance. My only complaint is they charge for wi-fi service.Genuine Hotels.com guest review
Wonderful. Front desk and all we were in contact with were very helpful.Genuine Hotels.com guest review
"Pleasant older hotel, excellently located"
Very nice older hotel, generally well kept up. Very knowledgeable and helpful concierge. Only 3 minutes from the Dupont Circle metro stop (Red line), with some nice restaurants in the neighborhood. The room was nicely appointed, although, it was difficult for the heating to keep the room adequately warm during the cold weather. Overall, a lovely place […] to stay in DC Read moreGenuine Hotels.com guest review
"LOVELY HOTEL AND STAFF"
This is a wonderful hotel in a great area of DC - near Dupont Circle, shopping, restaurants, metro and more. Has the feel of a Washingtonian hotel - all you would expect. Great breakfast at The Capital Room downstairs. My only disappointment was that the mini-bar was totally empty. I'm sure it would have been filled if asked, but it was surprising given […] the attention to detail displayed in all other facets of our stay. Read moreGenuine Hotels.com guest review
"A Reasonable Option in a District of Hotels"
The Fairfax is a newly renovated older hotel a block from the Dupont Circle Metro station. It's in a great area, which offers many good hotel choices. The Fairfax is competitive, but not outstanding. Standard rooms at the Fairfax are comfortable, modest sized and lacking in the electrical outlets a modern business traveler expects. Front-desk service […] is friendly but slow. In-hotel food and drink are adequate but no better. Not a bad choice, but, depending on availability, you may be able to find better options in the neighborhood. Read moreGenuine Hotels.com guest review
"Beautiful hotel in the heart of Washington ."
Our room was spacious , clean , and luxurious !!! We had a wonderful stay , didn't want it to end . Staff was great as well .Genuine Expedia guest review
Great experience. Check in and out was easy even though they were accomodating a wedding party. Will go back again!Genuine Hotels.com guest review
Great hotel, beautiful room, nice staff, perfect location near the metro red line.Genuine Hotels.com guest review
"Sleep like royalty"
Loved it.Genuine Hotels.com guest review
"Beautiful hotel near Dupont Circle"
This was my second stay at the Fairfax. It is a lovely hotel with nice staff. The rooms are clean and the hotel is very well kept. The valet parking is rather expensive ($40+) per day and the morning breakfast buffet is expensive as well. My one real surprise was, that as I left, I asked for a cup of coffee to go and a water bottle as I did not have […] time for breakfast. I was charged $2.00 for the coffee and charged for the water bottle as well. Most hotels that I frequent (5 star or not) offer a "to go" coffee service in the mornings. This was a little disheartening, but all in all a nice stay. Read moreGenuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection We’re very happy to hear that your recent stay at The Fairfax at Embassy Row was enjoyable. We certainly know that the cost of staying in Washington, DC can be a bit more costly than other areas across the country and we thank you for your understanding. It’s not something that we like to hear - that you left our hotel a bit disappointed, and we hope that for any future stays we can regain your trust in our hotel. Thank you for your comments.
"Perfect location, less-than-perfect "luxury" hotel"
This hotel was nice, but it was a little tired and we definitely didn't really feel like we were staying at a luxury hotel. Staff were pleasant, but they didn't do the little extras that make you fee like you're being spoiled (evening turn-down service, happy hour, etc.). We moved from our first room because the furniture upholstery and rugs were really […] dirty, and the maid had clearly not finished cleaning the room before we arrived (a towel was hanging on a hanger behind the bathroom door, one of the room robes was missing, etc.) So, we moved to another room and the carpet and furniture upholstery could definitely use some updating in that room, too. Plus the bathtub drain was very slow, so showers were done standing several inches of water. Read moreGenuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection The central location of The Fairfax at Embassy Row allows our guests to fully enjoy the exciting attractions that make up the Dupont Circle area. We’re pleased that it added such value to your stay and that you enjoyed the service levels of our dedicated staff. We do apologize for any inconveniences you experienced and will have our Maintenance Engineers look into any problems with the tub in your room. Thank you for sharing your experience with us and please come and stay with us soon.
Great hotel, friendly staff, very good location. Will stay there again.Genuine Hotels.com guest review
I had the misfortune to suffer severe back pain during my stay, which left me pretty much immobilised...so I spent two full days enjoying the hotel bed (very comfy)! Staff were very helpful when I called reception and asked for a doctor to be contacted. I'd particularly like to mention Quatina, who called the room a couple of times to check on my condition. […] Her caring attitude made all the difference in the difficult circumstances. Thanks Quatina! Read moreGenuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection It was absolutely our pleasure to provide you with any assistance that would make your stay a bit more comfortable and we hope that you are on the mend. Our staff strives to provide the utmost in care and when our guests need a little extra help, it is never a problem. Thank you for your kind acknowledgement of their efforts and for specifically mentioning one staff member that went above and beyond. We hope to welcome you back to The Fairfax at Embassy Row very soon and we thank you for your review.
"hotel in center on DC with expensive car parking."
Hotel is warm and inviting, nice staff and great bar that do move meals. My only disappointment was the car parking, $48 per day.Genuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection We are happy to hear that you felt comfortable and welcome at The Fairfax at Embassy Row and enjoyed a delicious meal at the Fairfax Grille and Lounge. We’d love to have you stay with us again in the future and we appreciate your feedback.
"Wasn't what I hoped for"
Hotels.com had rearranged for us to stay in this hotel due to the fact our original hotel was under construction. I had high expectations after the pictures and reviews listed. We did have free valet which was nice because otherwise, it's $40 a night! So the bad... Upon entering our room, there was still urine in the toilet left. There was a nasty stain […] on the carpet. Two of the four nights, we got sheets with holes in them. There was never a "pillow top menu". Our tv had awful picture and had the "snow" on the screen. Customer service was good. We just had higher expectations and they were let down. Hotel wasn't worth the price in my opinion. The room was pretty small. The water for the shower takes forever to heat up! Oh and no free wifi. Read moreGenuine Hotels.com guest review
"Nice location, but.."
This is the kind of hotel where you pay for the privilege of paying more money. Parking is 40$ per day and Internet is 14$. But that Internet price is per device, so if you make the mistake of buying it using your phone, you'll have to get back on and buy internet service again with your laptop. Good location so I would suggest parking your car elsewhere […] and just using public transit and walking. Read moreGenuine Hotels.com guest review
"Very affordable for NW DC"
I was very happy with my stay, the price was very affordable for a hotel of this quality. It is an old building that they revamped and it has a lot of character. Room was clean and bathroom was fine. I would stay again. Hotel staff was very friendly and the room service we ordered was delicious.Genuine Hotels.com guest review
"Nice hotel, good location"
Very nicely appointed, friendly service. Location is great, though parking is a pain unless you valet, which is pricey. Room was nice, though a little on the small side (2 doubles) with excellent bathroom.Genuine Hotels.com guest review
"Very nice and pretty hotel"
Easy access and very close to fine dinning. Staff is very friendly.Genuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection Thank you for letting us know how much you enjoyed your recent stay at The Fairfax at Embassy Row. Our convenient location is a perfect base for exploring the Dupont Circle area and we’re pleased your family had just that opportunity. Please come and stay with us again soon!
"Will Stay Again"
one of the best hotels we have stayed at. very clean and wonderful staff. Right off DuPont Circle -> nicest part of DC to stay in.Genuine Hotels.com guest review
"great hotel great location"
I would highly recommend this hotel got a great rate very nice hotel in an excellent location on Embassy Row right across from large bronze statue of Gandhi in front of the Indian Reservation and surrounded by many beautiful others also one block walk to a cool Starbucks and 5 to 10 minute drive from Georgetown 10-15 minutes to monumentsGenuine Hotels.com guest review
"Classy, comfortable hotel with the best location."
I have nothing but praise for the way this lovely old hotel has held up and is staffed by caring people. My room wasn't huge, but it had a very comfortable king size bed and great linens and towels. I didn't use the TV or the wi-fi, so I can't comment on those. But I did have breakfast at the hotel twice and can comment on how good it was. I would definitely […] book this hotel again! Read moreGenuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection We’re so glad to see that our attentive staff at The Fairfax at Embassy Row and the special touches throughout our guestrooms made your stay exceptional. Starting your day off with a delicious breakfast is always a good idea and we’re happy that The Capitol Room was able to provide you with that. We’re already looking forward to having you as a guest again and we thank you for your kind review.
"Very good hotel"
The Fairfax on Embassy Row was a great choice. I've stayed there before so was not surprised at the quality of the room and service. It's in a very good location, about 20 minutes walk from restaurants in Georgetown and in a relatively quiet neighborhood of interesting architecture, good coffee shops, and a block and one- half from the Metro station. […] The staff were friendly and welcoming. We parked using the valet service and found that also quick and convenient. Read moreGenuine Hotels.com guest review
Wrote a long description prior to this but apparently it never saved due to a server error. Long story short, best hotel stay I've ever had. The service from the staff is second to none. Perfect overall experience for my girlfriend (now fiance) and I.Genuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection We see that both of your reviews did post, so we’ll comment more on your initial post. Thank you for making sure that your experience at The Fairfax at Embassy Row was shared and for your kind compliments!
"Best Stay Ever!"
Excellent overall experience! Had a phenomenal time with my girlfriend (now fiance). Stayed 2 nights (Saturday into Monday) and had no complaints whatsoever. The service from the staff is second to none. By far, best experience I've had at any hotel or resort. The hotel itself is very extravagant. Old fashioned luxury at its finest. Every attraction […] within DC is in the general vicinity of the hotel, so you wont be spending a lot of time traveling. Made for a perfect dating experience, and an ideal situation to pop the question. Thank you Fairfax Read moreGenuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection It certainly seems like your stay at The Fairfax at Embassy Row was memorable for more than one reason! Congratulations are in order! We are thrilled that you chose to spend such a special time in your life with us and we appreciate the kind comments that you’ve taken the time to share. It’s always wonderful to hear how a guest appreciates the history and grace of a by-gone era and how The Fairfax at Embassy Row has continued to capture that essence. The pleasure was all ours to welcome you both as guests and we can’t wait to have you return. Thank you for your gracious review.
Staff very friendly and only too willing to assist and room very well appointedGenuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection We certainly appreciate your kind words for our staff and we look forward to welcoming you back to The Fairfax at Embassy Row very soon. Thank you for your kind review.
"Noisy on lower floors"
Poor greeting at valetGenuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection We do apologize that your first impression of our hotel did not represent our commitment to exceptional customer service. It would be our hope to be able to welcome you back for a stay that shows that commitment more clearly. Thank you for sharing your concerns and for your review.
"Can't understand why this is 4.5 stars."
This hotel is ridiculously overpriced and old. Additionally, Wifi cost $12.95 a day and parking is $40 a day. There are not many places to eat around it, so be ready to shell out another $60 if you want breakfast for a family of four (for very little food and terrible coffee). My daughter had medicine that needed to be refrigerated and they attempted […] to make no effort in helping us since there are no refrigerators in the room. We had to just keep it on ice all night, changing it out whenever it melted. The lighting in the bathrooms was terrible if you want to put make-up on, there's no fan in the bathroom so whenever someone takes a shower the mirrors are fogged up for a long time. Lastly, it took them 30 minutes to bring up another washcloth (because there were only 2 in the room). We'll never stay there again. Read moreGenuine Hotels.com guest review
"Great service. Spacious room"
Check in and check out were smooth. Room on the 7th floor was spacious and clean. Front desk attendants went above and beyond to make our DC experience a great one.Genuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection How wonderful to hear that the staff of The Fairfax at Embassy Row fully impressed you during your visit to Washington, DC. We’re so pleased to hear that you were impressed with your accommodations and we look forward to greeting you again soon for another exceptional stay. Thank you.
"Lovely Location but Undesirable Rooms"
The hotel lobby was elegant but small, and there was nowhere to sit while waiting for guests. Our room was so tiny that it could not accommodate a chair. We needed to read in bed. The room faced an alleyway, so there was little light. I assumed that we were provided this room because we got a good rate and prepaid. We eventually realized that there […] was only one other guest on our floor. I did not see another room, so I have no comparison. If there were larger and better rooms, the hotel was foolish in giving us this small room. I would not stay at this hotel in the future nor would I recommend it to a colleague. Read moreGenuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection We certainly do apologize for the experience that you describe and wish that you had reached out to us during your stay to let us know of your displeasure. It would have been no trouble at all to assist you in finding the perfect accommodations to suit your needs. Our rooms vary in size and shape, along with available views. We hope to be able to welcome you back in the future where we will work to regain your trust in our hotel. Thank you for your review.
"no pool and free internet in room and self parkin"
I choose this hotel because its rating was 4-1/2 so i thought i must be good. but i was disappointment by that there is no pool in the hotel and there is no free internet in the room and also no self parking option only valet parking was available for $40 overnight parking. there is no micro wave and fridge in the room.Genuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection It is understandable that you felt disappointed when your specific expectations were not met. While it is true that we do not have a pool to offer our guests, the myriad of wonderful amenities that we do offer, along with our exceptional location, makes it very easy to fully enjoy your time spent here. For future reference, mini-fridges are available upon request for a small fee and our Concierge can direct you to areas of paid on-street parking for your convenience. Thank you for sharing your comments and for your review.
"Stunning Hotel... Issue with Check In"
This hotel is a fantastic hotel in a very great location. When I checked in however, there was an issue with the reservation where the hotel had the wrong dates. My confirmation number was correct and had the correct date, however the hotel front desk staff told me that 'I' had to phone up and get hotels.com to contact the hotel to verify the booking, […] rather than them taking my confirmation number and doing it themselves. This issue was between the hotel and the booking site, therefore I would expect the hotel to figure this out on their own rather than make me hang around in their lobby/bar and make the call and then wait for them to have the discussion Read moreGenuine Hotels.com guest review
Awesome service!Genuine Hotels.com guest review
The staff was very friendlyGenuine Hotels.com guest review
We stayed there for two nights with our two girls. The location is pretty close to everything. The service is excellent! The girls love the cookies at the end of the day.Genuine Hotels.com guest review
My wife and I arrived to the hotel and I was the rude guy on his cell phone handling business. They were extremely helpful and actually upgraded our room simply because my wife asked if it were possible. The room was beautiful! Old, classy look to it all, not your typical modern looking hotel so if that's what you want you won't find it there. But everything […] was in great condition, easily controlled temperature, comfortable bed. Overall we loved it! Read moreGenuine Hotels.com guest review
Outstanding hotel but the wifi is too expensive for a family of four.Genuine Hotels.com guest review
"Excellent choice !!"
These people and this hotel are top notch, we were very impressed with the condition, quietness, and the friendliness of the staff. Only the coffee maker in the room was a weak selection. We would stay here again with no hesitationGenuine Hotels.com guest review
Clean, great service, nice and classyGenuine Hotels.com guest review
Great place to stay. Hotels.com forgot to mention the 40.00 valet parking. Or try self parking on one of the side streets. -Good luck with that.Genuine Hotels.com guest review
"Near dupont circle"
Excellent stay - from staff, to hotel room and surrounding area. Will be back here again.Genuine Hotels.com guest review
Everything was perfect during our stay.Genuine Hotels.com guest review
"Great Hotel...Great Location...awesome value"
I had a fantastic experience at The Fairfax at Embassy Row . Exceptionally friendly staff, well appointed rooms. My one disappointment was the pillows, which were rock hard. I found out after the fact that this hotel actually has a "pillow bar" and allows guests to change their pillowsGenuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection We are delighted to hear that your stay at The Fairfax at Embassy Row was memorable and now that you know about our pillow menu, your next stay can be even better when you relax in our Signature beds. Thank you for your amazing review; come back and visit us soon!
"Remarkable hotel, friendly Excellent service"
The only issue was the internet was horrible in the room, worked in the hall and everywhere else.There was no questions asked they apologized and removed the internet charge immediately and profusely apologized. The hotel was as nice if not nicer than the pictures, but the staff makes it all.Genuine Hotels.com guest review
"Very Good Value"
Staff is excellent as is the hotel location. The room is comfortable and clean and fairly quiet. - no outside noise.Genuine Hotels.com guest review
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