The staff were all very friendly and helpful. The hotel was beautiful, clean and comfortable. And the location was great! Close to the DuPont Circle Metro Station (we found out it is easier to use the "Q" street exit/entrance). I would most definitely stay in this hotel again!Genuine Hotels.com guest review
"Excellent location in the center of town but quiet"
Very pleased with the rooms and quality of the materials. Very clean and with a fresh look. Used fitness room daily. Always well kept. Ate at the bar twice and food was good as well as atmosphere.Genuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection It certainly sounds as if your recent stay was enjoyable and we thank you for taking the time to share it with us. We strive to provide our guests with the utmost in service and amenities, and hearing that everything met your expectations makes us very happy. Please come and stay with us again soon and we thank you for your kind review of The Fairfax at Embassy Row.
The stay was great at the hotel. The room was spacious, clean and quiet. The services were great! I would recommend it to my friends.Genuine Hotels.com guest review
"Washington D.C August 2013"
Staff were extremely friendly and helpful. The hotel was clean and beds very comfortable. Excelent experience. A few small complaints would be an electric outley in the bathroom that did not work, the room refrigerator did not keep items very cold and for whatever reason a lack of thrash receptacles in the room. These were only minor inconveneinces […] but worth mention. Read moreGenuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection We are extremely grateful when our guests reach out to us to let us know what made their stays enjoyable and also what areas we need to spend more time and attention on. We will be sure to have our Maintenance Engineers thoroughly inspect your room for any needed repairs and we appreciate you letting us know about your concerns. Overall, we’re happy to hear that your stay at The Fairfax at Embassy Row was enjoyable and we hope to welcome you back very soon. Thank you for your review.
"Great service, worn around the edges."
Pros: Excellent location close to Metro, super comfortable bed, outgoing staff, bathroom stocked with many large towels (even bath sheets!). Cons: The facility shows it's age: outdated bath tub, nicks and scrapes on moulding/doors/furniture throughout the facility. Overall: A great place to stay if you get a reasonable rate. I would rate this hotel […] at 3.5-4 stars. Read moreGenuine Hotels.com guest review
I cannot say enough about this Fairfax. GREAT location (two blocks from the DuPont Circle-red line metro stop) and in a safe neighborhood. Bagels, Etc is a block from the hotel where we got amazing breakfast sandwiches every morning. The hotel was so clean, with a beautiful bathroom and a large, clean room. The concierge was very helpful, telling us […] the best route to get to the Nationals Stadium and what were great things to definitely see in city. And the best part is that our nightly rate was cheap!!! Staying somewhere this nice, you would think it was 300-400 a night and we got our room for less than 200/night (stayed four nights). I would definitely recommend this hotel to anyone wanting to see DC monuments, as long as you don't mind taking the metro a couple of stops. Five stars for sure! Read moreGenuine Hotels.com guest review
Most Of The Staff Was Great. The Maid Service Was Mean But Did A Good Job.Genuine Hotels.com guest review
Hotel staff was very friendly, very helpful. The only thing that was concerning was the cost of parking - but I assume that is normal for WashingtonGenuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection Thank you for letting us know how much you enjoyed your recent stay at The Fairfax at Embassy Row. We do appreciate your understanding regarding our parking fees, as we feel our cost is absolutely in line with other Washington, DC establishments. We look forward to greeting you again soon and we thank you for your review.
"DuPont Here We Come!"
This is a quaint little hotel and the decor reminds me of an episode of Scandal in the West Wing. Not my style, but the service was great and the location was fantastic!Genuine Hotels.com guest review
"Good location between Georgetown and National Mall"
Staff was very courteous and helpful. Would definitely recommend for a family vacation lodging spot.Genuine Hotels.com guest review
"Perfectly located and very efficient and friendly"
everything went smoothly and the hotel is very nice and clean.Genuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection Thank you for sharing your appreciation of The Fairfax at Embassy Row. Our staff works very hard to ensure each experience is memorable for our guests and we look forward to greeting you again in the future for another great stay. Thank you for your review.
We had an excellent stay, supported by helpful and non-intrusive staff. However, it seemed a little cheezy for a luxury hotel to charge $6.95 for 15 minutes used of the internet!Genuine Hotels.com guest review
"very nice and clean hotel"
we would stay in this hotel if we visit DC in the future.Genuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection Hearing that your recent experience at The Fairfax at Embassy Row has inspired you to return in the future makes us very happy, and we look forward to having you join us again soon. Thank you for your kind words and for your review.
"Gracious staff and great location"
The combination of friendly and helpful staff and great location made this personal business trip feel like a vacation.Genuine Hotels.com guest review
"Close to Natl. Cathedral, zoo. A bit of a haul to"
Parking is $40 plus tax per day. Lots of restaurants nearby and easy access to the Metro.Genuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection With our convenient location to many outstanding restaurants and exciting attractions, The Fairfax at Embassy Row provides our guests with an exceptional starting point to fully explore Washington, DC. Thank you for sharing your enjoyment of our hotel and we hope to see you soon.
"The only nice part is the outside"
The Good: Staff was friendly and unobtrusive, location is lovely and right next to the metro. This, however, does not make up for THE BAD. Like most hotels in DC, the only parking is the hotel valet, which is $40 a night. That's right, you pay nearly 1/3 of your room rate to stash your car, and if you arrive late, it's the only parking option available. […] For reference, other hotels in the area charge $16-20 a night. $40 is just gouging, Also, it costs $12 a day to get on their wireless, which is slow. Also, the rooms are poorly insulated (giant cracks around the doors that let in light and noise from the hall, thin walls, etc.) and kind of ridiculously small. Seriously, ours couldn't even fit a flat screen TV in at the foot of the bed with enough room to walk around, so they stuck it on top of the dresser BESIDE the bed, which made watching TV was nearly impossible without getting a crick in your neck. It was really ridiculous, especially in such an ostensibly nice hotel. For all the marble bath tile and fancy wallpaper, I've had better, more comfortable rooms at highway motels. The bed was also lumpy and far too short (my husband is 6'2" and even with his head bumping the headboard, his feet were hanging off the end by a good 4-5 inches). For reference, we got a standard King on the 7th floor, and it was awful. I would not stay here again nor would I recommend it to anyone. Stay somewhere else in Dupont Circle! Read moreGenuine Hotels.com guest review
Came for a weekend stay, and got a great rate for downtown DC. Was not expecting to be hit quite so hard for parking ($40/day), but they took good care of me and my car. Friendly, helpful staff all-around. great locationGenuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection We are so pleased to hear that your recent stay at The Fairfax at Embassy Row provided you with a memorable stay and allowed you to enjoy the surrounding area easily. We’re happy that you felt your experience matched the value and that you received stellar service levels from our staff. It would be our pleasure to welcome you back in the future and we thank you for your review.
"We have stayed here before and will again."
We love this hotel. It is so well appointed and luxurious. Quiet and beautiful with fabulous staff. And just a block from the Dupont Metro stop.Genuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection It’s always wonderful to hear from our guests and learn that everything about their stay was enjoyable. It is our goal to create the most exceptional stay for each and every one of our guests and knowing that our staff and accommodations provided you with a comfortable stay makes us happy. Thank you for letting us know about your experience at The Fairfax at Embassy Row and we look forward to welcoming you back very soon.
"Excellent staff, but parking cost $40 per night!"
Had to change rooms twice due to loud buzzing air conditioners. Great location and wonderful staff, especially the doormen/parking guys. Would probably stay here again.Genuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection Thank you for sharing your appreciation of the convenient location of The Fairfax at Embassy Row and for mentioning how much you enjoyed the attentive service of our staff. We do apologize for the inconvenience you encountered due to noisy air conditioners, but are happy to see that we were able to make it right. We look forward to welcoming you back in the near future and we thank you for your review.
Hotel was clean. Stairs at the main entrance--bring your luggage around to the side entrance if you don't want to lug it up 8 steps to check in. Hotel bar lovely, but restaurant was very expensive. Room "city sized" but very comfortable. Fridge in room. Area around hotel was beautiful. 1 block to Starbucks and P Street Restaurants. We got a good deal […] (due to discount at Hotels.com). Great value because of discount. Read moreGenuine Hotels.com guest review
We stayed here for 3 days, last minute trip for my girls before heading back to school. Thus hotel was more than I expected. Room was very clean staff was wonderful. Especially Ms. Sarah with housekeeping. Everyone was very friendly and helpful. We loved the shower and the amount if room we had. Did not realize how large our room would be. Hotel is […] close to nice restuarants and the Metro. We will be back for our next trip to D. C. Thank You!! Angel F. Louisiana. Read moreGenuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection We are certainly pleased to hear that your accommodations and the centric location of The Fairfax at Embassy Row added such value to your Washington DC getaway. What a great idea – to come and explore our Nation’s Capital before the hustle and bustle of the school year takes over. It would be our pleasure to welcome you and your family back for another exceptional stay very soon and we thank you for your review.
"Excellent choice for Washington DC vacation"
Great hotel! We were in DC for our anniversary and the hotel was in a perfect location and had great staff. We were able to walk to many shops and the Metro station was only 3 or 4 blocks. Walking distance to the river and downtown.Genuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection We are certainly honored that you chose to celebrate your anniversary with us and are so pleased that our staff and location created the most memorable occasion for you. Thank you for taking the time to share your experience at The Fairfax at Embassy Row and we look forward to greeting you again in the future.
Nice hotel, excellent service, well maintained. Location is ideal. Only complaint is that the pillows were hard, so we did not sleep well.Genuine Hotels.com guest review
The minus to our stay was at the outset. I had booked what the Fairfax called a Grand Deluxe King room (328 sq ft w/sitting area and coffee table) for the duration of our 5 day stay in DC. Upon arrival, we were escorted to a much smaller room with neither of the advertised amenities (sitting area etc.). The front desk staff gave me double talk about […] website description errors and no satisfaction. It took the concierge (Elizabeth) to make an adjustment (for which we are eternally grateful) to a bigger room (still no table or sitting area). From there, our stay was as good as can be. The point - better check specifics when booking at the Fairfax. What they advertise and what they deliver (in room size/amenities) is often different. Wonderful people (especially Elizabeth at concierge desk). Read moreGenuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection While we are very happy to hear that the helped you received from our staff made your stay with us enjoyable, we regret that you encountered any sort of misunderstanding when it came to the description and specifics of your accommodations. We certainly do appreciate you letting us know that there may be confusing wordage within our room listings online and we will promptly look into finding a solution. We hope to be able to welcome you back for the exceptional stay that you deserve and we thank you for your review.
"Two Thumbs Up!"
Everything was wonderful! Walking distance to all of Dupont Circle! Staff will bend over backwards to help in anyway that they can. Try the Parinni Martini from the lounge!Genuine Hotels.com guest review
"Felt like a dignitary"
The moment we stepped from the taxi the staff was their to help us and presented themselves very professionally. The room was spotless and well arranged and the in room service wss enjoyable. The added plus of being able to get something brought even at late hours and on a 24 hours basis was very surprising as well tasty. The poached eggs also were […] the best I have ever had no runny whites and I had them every day of our stay. All in all a must experience for those looking to stay in Washington DC Read moreGenuine Hotels.com guest review
"Ease of Access"
Except for the first night when we were moved to a different hotel because of some booking issue, our stay was very nice. The staff was courteous and the rooms well maintained. I didn't like that all internet access had to be purchased, even in the hotel's business center.Genuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection Even after a bit of a rocky start with your stay, we’re thrilled that you took the time to share your enjoyment of The Fairfax at Embassy Row. We do apologize for any inconveniences you encountered, and are glad to see that once you got settled at our hotel your experience matched just what we want for each of our guests. For future stays, please note that Internet access is available complimentary in all public areas of the hotel, including The Fairfax Lounge and our lobby. We hope to welcome you back very soon and we thank you for your review.
"Best value for quality"
Excellent....staff could not have been friendlier from the front desk and concierge to the doormen! Great location, great room with great staff. Thank you Starwood for doing such a good job managing this gem of a hotel!Genuine Hotels.com guest review
"nice hotel very close to the metro station"
the hotel had a good location. close to the metro station and also very close to a street full of restaurants. we took the old town trolley tours and the trolley had a stop pretty close to the hotel also, so that was convenient fo rus. this hotel has a great value! it was really fancy and the rooms were amazing. i cant believe it cost us so littleGenuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection We’re happy to see that you were able to procure such a great rate while staying at our hotel and were able to take advantage of our convenient location. The Fairfax at Embassy Row is perfectly situated to provide our guests a seamless experience while exploring Washington, DC. We look forward to having you as a guest in the future and we thank you for your review.
The hotel didn't have self parking.Genuine Hotels.com guest review
Honestly, the hotel is too expensive for me, but i got a great deal on Expedia that i couldn't pass up (less expensive than a Holiday Inn!). Very posh, historic (Eisenhower's inaugural breakfast was held here!), great location, and a kind, attentive staff.Genuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection Isn’t it just amazing to find out that you’ve walked the same hallways as some of America’s greatest people? We love sharing the history of The Fairfax at Embassy Row with our guests and we’re very happy that you enjoyed your stay with us. Thank you for your kind words for our staff and please come and stay with us again soon.
"Great hotel close to Metro"
Lovely hotel nicely deocorated and close to metro with attentive staff. Couldn't have been any better!Genuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection It’s always wonderful to hear that our guests were fully satisfied with their stay at The Fairfax at Embassy Row and we’re pleased that our convenient location and dedicated staff made your stay even more memorable. It would be our pleasure to have you as a guest again in the future and we thank you for your review.
The hotel staff was very friendly and accommodating. Very close to the Metro station and many restaurants. Would definitely stay here again,Genuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection How nice that our centric location and the friendly service levels you received from our staff made your stay at The Fairfax at Embassy Row truly enjoyable. We look forward to welcoming you back and thank you for your review.
"Great location ....close to Metro"
The hotel is lovely and very clean/nice. The staff could not have been more helpful. It is about a block to the Metro but nice walk in great neighborhood full of restaurants, shops, etc. I gave it a four rating only because of the expensive internet. Most hotels are including it and maybe most people can throw that kind of money away but I appreciate […] a hotel that offers free service in the room. I'd stay at the Fairfax again but I hope they'll offer free internet by then. Read moreGenuine Hotels.com guest review
"Not a five star hotle"
The Fairfax in Dupont Circle (Wash D.C.) was advertised as a 5 star hotel. In our opinion, this hotel was a 3 star hotel. Few amenities-no pool-small exercise room. The pluses were the staff was great, location was fantastic-between Georgetown and Downtown D.C. with lots of shopping and restaurants right in the Dupont Circle area. The hotel is very […] clean but the rooms-at least ours-needs updating. The overall size of the room was fine. We paid $135 so the price was not a 5 star hotel price either. I would recommend and when we go back to D.C. I probably would stay there for that price. Tom Read moreGenuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection Thank you for sharing your recent experience at The Fairfax at Embassy Row. While we’re very happy that our staff created the exceptional experience you were looking for, we are disappointed that the amenities that we do offer did not fully meet your needs. Our comprehensive fitness center is a popular amenity with the majority of our guests and we can arrange for in-room spa treatments upon request. We look forward to welcoming you back in the future and we thank you for your review.
Great location, excellent service from bellmen, doormen and housekeeping as well as front desk and concierge! No complaints except price was due to decrease by half the rate days after our departure.Genuine Hotels.com guest review
Beautiful hotel, well maintained, and exceedingly friendly front desk and front door staff. Very convenient location on Embassy Row near Dupont Circle restaurants and the Metro. The only letdown was that the maid service failed to provide toiletries on 2 occasions, requiring us to call the front desk.Genuine Hotels.com guest review
"Great DuPont Circle location"
Very nice hotel. Staff were friendly and helpful.Genuine Hotels.com guest review
"Super concierge - good museum & restaurant advice"
Room was comfortable. really good bed. Hotel staff were very pleasant and hospitable. An important suggestion - put towel racks in the bathroom to free up the cubbies where you keep the towels. There was no place to put our "stuff", like make-up, medications, curling iron etc.Genuine Hotels.com guest review
"Great Concierge & Doormen!"
Small, small room. Concierge (Peter). Very friendly. Doormen made us feel like family. Never waited for a cab longer than (30) seconds. Failed to deliver my paper 3 of 6 days....Room service coffee, not good.Genuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection The Phillips Collection is an outstanding place to visit and many of our guests have found our Dupont Circle location to be the perfect place to start their exploration of Washington, DC. We’re thrilled to see it worked out for you as well. While much of your stay at The Fairfax at Embassy Row seems to have met your expectations, we’re disappointed to read that a few of your needs were not met. Please don’t hesitate to reach out to us during any future stays to let us know of any needs you have. We look forward to seeing you soon and we thank you for your review.
The kids and I stayed here for four nights over the 4th of July holiday. It was a beautiful hotel, very comfortable room, awesome staff.Genuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection It always makes us very happy to read about an enjoyable stay by one of our guests, and knowing that you and your family were able to create wonderful family memories over the Independence Day Holiday is just what we wanted to hear. Thank you for your compliments for our staff and property; we will be sure to pass them along! We look forward to welcoming everyone back to The Fairfax at Embassy Row very soon.
"Great hotel and great value."
We stayed for two nights so that we could visit DC with the family. It was a great location for restaurants and close to the metro. Really good value.Genuine Hotels.com guest review
We came to D C to take in a museum and meet a friend for dinner. The hotel is elegant, beautifully decorated, spotless, and well situated for taking in sights. Local neighborhood offers great restaurants and museums. The staff was extremely courteous. The breakfast buffet was a bit pricey. But all in all the hotel was a terrific value and experienc […] e. Read moreGenuine Hotels.com guest review
"Little things were wrong"
The hotel is nice, but many little things were wrong - phone batteries died, the free paper at the door was sometimes there & sometimes not, the door lock didn't always unlock (the cleaning staff had a problem with it too), battery in tv remote died, bar tender told us to have a seat then waited 10 minutes to tell us we could only order at the barGenuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection Many times it is the little details that can influence a person’s impression of a hotel and we do apologize that so many small instances added up during your stay. We strive to provide our guests with a seamless experience and it seems we missed many opportunities to do just that. Thank you for bringing these issues to our attention; we will promptly have our Maintenance Engineers look into remedying them. We would hope to be able to welcome you back for the refreshing stay that you deserve and we thank you for your feedback.
There was some confusion between what Expedia advertised as available and what rooms the Fairfax actually had. We thought we were getting a suite with two queen beds, but that combination simply did not exist. Initially we were put in a large room with two queen beds. When we asked for the suite we thought we had booked, the hotel responded immediately. […] They gave us a suite with one queen bed and a pull-out bed in the living area. Throughout, they were friendly an accommodating. The hotel itself is in an excellent location, in beautiful condition, and overall a wonderful place to stay. When we go back to Washington D.C., we will definitely stay there again. Read moreGenuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection Thank you for sharing your recent experience at The Fairfax at Embassy Row. We love hearing that despite a bit of confusion at the start of your stay, our staff was able to provide you with accommodations that met your needs and you were able to get started enjoying your visit to Washington, DC. It would be our pleasure to welcome you back to The Fairfax at Embassy Row very soon and we thank you for your review.
My husband and I thoroughly enjoyed our stay at the Fairfax. It was only 2 blocks from the metro with plenty of restaraunts and coffee shops near by. There was a small market 1 block away that we used more than once for items we forgot to bring. The neighborhood was beautiful. The staff was very friendly and helpful. We had no complaints. We would stay […] here again if we return to D.C. Read moreGenuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection We are delighted to learn that your stay at The Fairfax at Embassy Row was so enjoyable and we thank you for your great review! Our convenient location makes it very easy for our guests to get the most out of their stay in Washington, DC and we’re thrilled it worked out so well for you and your husband. It would be our pleasure to welcome you back in the near future.
"Fairfax Embassy Row DC"
Everything was clean and the condition of the hotel was great. The room was far too small for three people to stay for three nights and the fact that the internet and business center were so costly was an annoyance since the room itself was pretty expensive. Overall nice stay.Genuine Hotels.com guest review
"Nice location.Entties. Staff"
Was in a great location. Resterants and shops a block away. the BIG tour Bus pickup and dropped off right at hotel. Metro stop not to far away. Friendly and helpful staff.Genuine Expedia guest review
Response by The Fairfax at Embassy Row, Starwood Luxury Collection Thank you for choosing to stay at The Fairfax at Embassy Row during your visit to Washington, DC. We appreciate the kind words you’ve shared and hope that we can look forward to having you as a guest in the future. Thank you for your review.
Service was excellent, great location, but charging for Internet access at $13 per day was Abigail negative. Do hotels charge for the water pipes????? Should be built into rate, many quality hotels do not charge for access!!!!!!!!!!!Genuine Hotels.com guest review
"Great stay in a busy weekend."
The staff and service and were great.Genuine Hotels.com guest review
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