"Always A Nice Stay"
We try to stay at The Westin at most big cities we visit. This was our first stay in Houston. The hotel is attached to the galleria mall so that was cool. The room was great and the staff was wonderful. We ordered room service a few times. Twice they delivered our food with items missing which was kind of unusual because their attention to detail is […] always spot on. But regardless, the food was fantastic so not a big deal for us. They have valet but if you want to save a little money just valet it the first day then park it yourself. I think it's $30 a night and $25 for day. They have a parking garage right next to entrance that has a bunch of parking. Overall fantastic stay! Read moreGenuine Hotels.com guest review
"avon breast cancer walk"
It was host hotel for this event, so we stayed there. I had taken my own pillow because I cannot sleep on a normal pillow. Housekeeping took it when they cleaned my room, and it took me 4 separate tries and several hours to get it back.Genuine Hotels.com guest review
It was nice, unfortunately they didn't look into my request.Genuine Expedia guest review
"Watch, don't confuse it with the Westin Oaks"
Tiny lobby full of people in conventions, shows, shopping.... Old lifts don't work properly Corridors outside the rooms below zero A couple of times the room was not cleaned at 4.00pm Made forgot water and some towels quite often What happened with the great Westin night pillows? People get confuse very often with this hotel and the Westing Oaks. We […] made the wrong choice The restaurant was outstanding Read moreGenuine Expedia guest review
Response by The Westin Galleria Houston Dear Charlie, Thank you for taking the time to provide us with your insight in regards to your recent stay at the Westin Galleria. We apologize that your stay was not as you had anticipated it. We aim to provide each of our guests a personalized and relaxing experience and regret that we did not fulfill this for you. You might be interested to know that we are in the processes of renovating our elevators. It is embarrassing that we did not service your room in a timely manner and that you did not enjoy the heavenly pillows provided on each bed. We hope that if your travels should ever bring you back to Houston galleria area that you will allow us the honor of hosting you, and allow us the opportunity to mend your impression of our hotel. Best regards, Jennifer Rincon Guest Relations Coordinator
"Half Price Luxury!"
Very comfortable, coffee in the room, free valet parking and wireless access. Close to shopping and excellent room rate-Easter Saturday/Sunday weekend for $150 driveout!Genuine Expedia guest review
Response by The Westin Galleria Houston Dear David, We greatly appreciate your 5-star review of the Westin Galleria. We strive in providing each of our guests with a tranquil and refreshing atmosphere to unwind in and we are thrilled that we were able to fulfill our commitment to you. We hope to be able to continue providing you with such service in the future. Best wishes, Jennifer Rincon Guest Relations Coordinator
All good only requires a little more toiletries in the bathrooms, and the carpet a little suciia, otherwise everything well, go back to this hotel is in a very good point of both the museums and the shopping centers, we recommend itGenuine Expedia guest review
Response by The Westin Galleria Houston Dear Ray, Thank you for your 5-star reservation of the Westin Galleria. We appreciate all guest feedback and thank you for bringing to our attention the need for more toiletries in the restroom. We are thrilled to hear that our location assisted in providing you a thoroughly enjoyable stay in Houston. We look forward to hosting you again in the future. Be Well, Jennifer Rincon Guest Relations Coordinator
Great place and excellent shoppingGenuine Hotels.com guest review
We stayed there for our 2 year anniversary, and we could not have had a better stay.Genuine Hotels.com guest review
The room was very large compared to the surrounding hotels ive stayed at before, bed was super comfy, awesome shower heads, and great customer service. Will stay again!Genuine Hotels.com guest review
Response by The Westin Galleria Houston Greetings HkVO, Thank you for your recent feedback on Hotels.com. It is refreshing to know that we met your expectations on all fronts and we are thrilled you enjoyed your stay. Your warm remarks are appreciated and we greatly look forward to hosting you again in the future. With kind regards, Benjamin McCrary Guest Relations Coordinator
its avery nice hotel for short visit. not worth paying there orignal prices per night but if you can get lower price on average nightly rates then yes its worth stayingGenuine Expedia guest review
Response by The Westin Galleria Houston Greetings zarashta, Thank you kindly for the recent four star rating on Expedia.com. We appreciate your kind remarks concerning our hotel and look forward to our next opportunity to host you as our guest. With Kind Regards, Benjamin McCrary Guest Relations Coordinator
"Really Convenient City Hotel"
Very good quality hotel with fabulous location. The access is a little unusual but the inside of the hotel opens up to the Galleria for great a shopping experience. We were very pleased with how quiet the room was and the view of the skyline from our 22nd floor room.Genuine Expedia guest review
Response by The Westin Galleria Houston Dear Andy, Thank you for your recent five star rating of the Westin Galleria Houston. We appreciate your kind words regarding our location and the surrounding view of Houston. We are thrilled that you enjoyed your experience and look forward to your next visit to our area of Houston. Regards, Benjamin McCrary Guest Relations Coordinator
not worth the money, old out dated. the bathroom was dirty the the bed was hardGenuine Expedia guest review
Response by The Westin Galleria Houston Greetings, Thank you for your feedback from your recent experience. It is unfortunate that you did not enjoy your stay. We strive to create a restful and rejuvenating experience and we regret that we failed in delivering this commitment to you. The Westin Galleria works to maintain a clean and comfortable atmosphere for our guests. It is unfortunate that this exception to our standards created a negative experience for you. We gladly invite you to be our guests again in hopes that we may be able to provide you with a renewed impression of our hotel. With kind regards, Benjamin McCrary Guest Relations Coordinator
"Great place, great staff"
Comfortable and very convienient! Great staff! Forgot toothbrush and needed more coffee, staff member in hallway had it to us within minutes. Did not get his name, but we stayed on the 11th floor on 12/31/12, rm 1142.. Much appriciated!Genuine Expedia guest review
"Mostly just OK"
Older hotel, low ceilings, old paint but in good condition. Not what I expected for a Westin.Genuine Hotels.com guest review
"Parking not clearly labeled"
Long wait to check in, long wait to check out. Not enough people to take care of those in line! Maybe it's just me but perhaps have signs indicating where the parking is! If you miss it or pass it up, a long around the block trip in heavy traffic awaits you. Very frustrating!!!Genuine Hotels.com guest review
This was a good hotel and the location can't be beat! It was fun to just walk directly from the hotel into the Galleria! I think the bedding needs improvement but the staff was very courteous and responsive to our requests. I would stay here again.Genuine Hotels.com guest review
"Love the location"
The Westin Galleria has an excellent location with easy access to the Galleria Mall. We loved being able to get to the mall from our room without going outside or having to park. Parking at the hotel is not good - we did self parking and the signs are very poor - we had a hard time finding where to park and where to go for the hotel lobby. They will […] charge you for parking and wireless internet. Read moreGenuine Hotels.com guest review
"Quality Business Hotel"
A good, full function, business hotel. Recommend for the full needs business travellor that nonetheless has a budget.Genuine Expedia guest review
"Lessons in hospitality"
Overall the hotel is well kept with a very friendly staff that seek to the guest comfort; sadly not every staff member seems to understand that not every guest is in a rush for their lives nor care for the server own rush. Case in point, the Daily Grill staff has some very caring servers and quality of food is pleasing. Notwithstanding the above, to […] me is dreadful, bad taste and totally lacking of common courtesy that while you are eating you are presented with the bill, for Christ sake, is totally bad manners to be enjoying your food and someone handling you the bill because perception is "we need you out of here". On another issue, a concept "Internet quality & routers", most hotels provide free wireless Internet to guest in their rooms; guess SPG has other policy. Is ok to charge for wifi use in each guest bedroom, but at least make sure the $12 a day we pay doesn't crash every 10 minutes Read moreGenuine Expedia guest review
"Good location for one stop shopping"
Don't expect the mini-bar to be stocked unless you pre arrange. Also if you want mail sent to the hotel be prepared to spend at least $5 per package. Other than that the site is excellent for location being hooked directly onto teh Galleria mall.Genuine Hotels.com guest review
"Awesome location...fun or business"
Great location... Came to Houston for Texans game. Great restaurants, shopping and the beds were amazingly comfortable. Highly recommended!Genuine Expedia guest review
"Brief but met my needs and was very pleasant"
Although I was in and out for work - the room, hotel, and fitness areas all met needs, and though that sounds simplistic it is rarely accomplished as well.Genuine Hotels.com guest review
Love it!!Genuine Hotels.com guest review
"Convenient, well appointed, friendly"
The hotel was located adjacent to the Galleria, and in the heart of the shopping and dining area of Houston. The front desk, bellmen, etc were all very friendly. Check-in was easy. The room was very confortable, with 4 large pillows on each bed, high quality bedding. The bath was furnished with soaps, shampoo,.... I purchased my hotel with the Westin […] Essential package which included parking (which runs $30 per night). I was disappointed that there was a $12 per day charge for Wi-Fi in the room. I would definitely stay here again. Read moreGenuine Expedia guest review
"Dallas Westin v. Houston Westin"
We had just stayed at the Westin Galleria Dallas the 3 night prior to arriving at this hotel in Houston. We really enjoyed the Luxury Lounge at the Dallas Westin and were disappointed the Houston Westin didn't have anything comparable. The Houston Westin Valet seemed slower in comparison to Dallas. We did like the fact that Houston had an actual fridge […] instead of a minibar in the room. The hotel felt a little "tired" compared to Dallas. None of these will keep us from staying here again. The hotel and it's connection to the mall are great features for our family. We live in Switzerland and come to the States on occasion for business. Read moreGenuine Expedia guest review
Great for shopping the galleria has the best storesGenuine Expedia guest review
ComfortableGenuine Hotels.com guest review
"Great weekend away"
The room was great, staff friendly and helpfull. Fantastic position being attached to the mall and with heaps of good quality resturaunts a short cab ride away. We'll be back.Genuine Expedia guest review
"LABOR DAY WEEKEND"
GREAT LOCATION!Genuine Hotels.com guest review
It was the best experience ive ever had, very friendly staff and great service, Rooms were very awsome, I will definately stay here again....Genuine Hotels.com guest review
"A very good hotel in a prime location"
The bathroom could use a remodeling, it looks a little dated compared with the rest of the room, but the dual showerheads were superb. The staff was very attentive. A major drawback: the fees the hotel charges for packages delivered to the hotel (I made a few purchases online and had them delivered ot the hotel). I don't know if it is a chainwide policy […] but it was quite a bad surprise. Read moreGenuine Expedia guest review
Loved itGenuine Hotels.com guest review
THIS WAS MY FISRT TIME @ The Westin Galleria Houston, AND I WAS MORE THAN PLEASED WITH EVERYTHING, THE COMFORT OF THE BED, THE WALK ACROSS TO THE PARK AREA AND THE POOL WAS NICE AND THE FITNESS ROOM WAS WONDERFUL (FOR MY SON), WE BOTH ENJOYED OUR STAY AND WANT TO COME AGAIN! - HEBERTS FROM LOUISIANA!Genuine Hotels.com guest review
It was good, refrigerator did not work. You added charges to my credit card and no charges had been made; you said it was customary, so when do I get it back. Doormen will knock you down to get to a person of celebrity status. The hallway on 17th floor looked like a domintory. Oh well, I'll be back.Genuine Hotels.com guest review
Excellent . Looking forward to rebooking at the Westin Galleria .Genuine Hotels.com guest review
"Close to all must see sights"
Clean,quiet,convienceGenuine Hotels.com guest review
"Didnt like at all"
I did not get the rooms i paid for because they wiren't available at the time of my arrival, and when i order towels to my room there was roaches in towels live ones . I told.them and all they said was would you like mire mmGenuine Hotels.com guest review
Hotel parking was a pain. When staying there make sure you park in the brown garage if not using the valet otherwise you'll be moving your car when the galleria closes.Genuine Hotels.com guest review
"Close to our son."
room was fine. Parking fee was ridiculous.Genuine Hotels.com guest review
I have been a guest almost since they opened many many years ago! This time everything went well,except for room service that one night,took more than an hour,and dinner was simply cold. thanks!!Genuine Expedia guest review
we enjoyed our stay, the staff was most helpful front desk michelle went out of their way to accomodate our needs, the location in the Galleria is excellent,Genuine Expedia guest review
"The only thing I like is the location!!"
I like the location and the connection to the mall, but the staff and the services were not that good. The room was not very clean even the most important thing which is the bed. The bed sheets are always dirty. the lobby is usually busy and noisy.Genuine Expedia guest review
Hotel was fine but I couldn't believe they charge $10 a day for internet use.Genuine Expedia guest review
"Nice Place to Crash!"
Awesome location, In the galleria! Very friendly staff, clean, and comfortable!Genuine Hotels.com guest review
Average hotel with poor services . The swimming pool and common areas were poor . The common areas and restaurants were lousy . Redeeming feature is the large room size . The other good part was the access to the Galleria mall .Genuine Expedia guest review
Great hotel, comfortable beds and right in Galleria Mall. Expensive thoughGenuine Hotels.com guest review
"Westin Houston Galleria"
Nice hotel and well located but lacks a little atmosphere because of design, which sees it incorporated into the Galleria and hence no quieter places like internal bar/reception area. This is shared with the more public Galleria, which was a little surprising.Genuine Hotels.com guest review
"Great Location - Needs update"
The staff stuck me by the elevator. It was loud all night. The hotel is badly in need of an update and in no way deserves the prices it usually commands. I'm glad I got a good deal.Genuine Hotels.com guest review
Everything was great but the bell boys service thatn was kind of slow.Genuine Expedia guest review
"Hotel in Houston -good comfort, near stores"
We were happy with our stay in the Westin Galleria; the staff was friendly and helpful and the hotel was well taken care of. The only problem I have is the person I made the reseveration with told me valet parking was a part of the price and therefore would not cost extra. However, when we left we were charged for 2 nights of the parking garage. Is […] this just playing with the wording? So instead of being charged for valet parking, I'm charged for the parking garage. Seems like the same thing to me so I was not happy about the extra charge and therefore will not recommend the hotel nor come back. Read moreGenuine Hotels.com guest review
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