The Westin Prince Toronto - Toronto

elevator need improvement

For a visitor who wants or needs to be in the northwestern part of Toronto (Don Mills Parkway/York Mills area), the Westin Prince is an excellent option. We loved our very large and comfortable room, the spacious bathroom and terrific shower, and the park-like environment of the hotel -- even walking paths and Adirondack chairs! There is an attractive […] outdoor pool area and tennis court. Our small dog was welcome without the usual ridiculous fees other hotels often ask for. Self parking is convenient and free. There are a number of fast-food and casual dining restaurants in easy walking distance. We avoided the hotel restaurants and room service because they are pricey and have reputation for poor quality. Read more

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The entrance area and the restaurant areas have been upgraded. The hallways, elevators and rooms are in very bad condition. Carpets are worn and the bathrooms are antiquated.

This hotel was conveniently located with very friEndly staff.

It was very enjoyable as I was able to tack it onto a business trip at this location (Pearson). The BEDS are THE BEST! I love the fabulous bedding and what comes underneath it! I have never experienced anything to match it anywhere in the world I have travelled.

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The hotel was everything that we had expected in a Westin. The bed was amazing and the service was impeccable. Its right off the 401 (a major highway) and located in a quiet area, away from the hustle of downtown. If you are stopping for a night or a week, I think this hotel will provide you with the comfort and service that you are looking for.

Staff was very friendly, courteous and helpful.

All is great and gorgeous when you walk in. Hotel room needs assistance, paint coming off in washroom, needs a reno. Ordered food in lobby restaurant said, fruit, honey and yogurt. Waiter brought fruit and cottage cheese, Never did get the honey and he brought enough yogurt for 10 people.

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This hotel was a delight. Our room was spotless and the beds were very comfortable. The linens were new and the beds were made up with care. It was very convenient to our destination which is in the East end of Toronto. If I could offer one suggestion, I would make Wi Fi complimentary. All & all, it was a good experience.

We booked the hotel for our sons wedding that was taking place at Spirale Banquet Hall. We loved the close convenience and the speedy cab service. We found your hotel to be very exquisite. We did however, find the restaurant very expensive so we ate breakfast elsewhere. I would be happy to stay at your hotel again and would recommend it to anyone.

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The foyer and the exterior of the hotel were very well presented. Our room was ok. Unexpected parking costs and no complimentary hi speed. The cost of the room did not equal satisfaction for that cost.

The Westin Prince has great potential. I is located on a beautiful set of grounds, where the geese meander around tranquilly. The restaurant in the lobby--decidedly Japanese--is a very nice attribute, but the prices are pretty dear. The pool is currently being refurbished, and so call the hotel directly to see about its status if you're interested in […] this feature. The grounds are Japanese-style tranquil, and have a calming effect on the lodger. The lobby staff are attentive and professional, and react very quickly to any requests. The concierges are knowledgeable, courteous and non pretentious as well. It's a shame that the prices are so pretentious, however, considering the state of the rooms themselves. Yes, they are kept quite clean every day, and some of the fixtures are one-step-up lavish in their utility (Dual-headed showers and fancy square sinks, along with premium soaps and shampoos, etc.), but where there's room for a sink just outside the bathroom, they have cut costs instead and placed there a coffee maker and refrigerator.(An external sink for putting on makeup etc.,while those showering and doing other things could carry on undisturbed would have been nice.) As to the state of the room and the hallways, there is definitely room for improvement. Judging by the state of the wallpaper, it looks as if a cut-rate contractor was employed in the hotel's last renovation. It's peeling away at the edges, and showing a lot of wear and tear in general. This hotel needs an upgrade if they're going to charge premium rates. The bed was quite comfortable, however, and both my wife and I--who normally sleep on a king size Posturepedic--remarked at how we couldn't tell the difference in comfort level between the one at home and the hotel's king size offering. Considering the cost of real estate in the area, I can understand the necessity of paid parking. What I cannot understand, however, is the $12.00 cost per day for wifi internet access, when you consider that Su Read more

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As always the hotel was fine. Only wish Westin would be more consistent in the provision of internet service. At many others I stay at it is free and I would prefer that be the case here as well, even with a modest increase in rate if necessary.

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The experience was fantastic. Very curtious staff, room was clean, the bed was awesome and comfortable. Great experience! The only small issues where the parking lot was far from the front door, small complaint, but the being from Vancouver and going to -22 celcius overnight was a little much. Also the price of the coffee and water was a little on the […] pricey side. I will definetley stay there again. Read more

it was not exceptional but to live for few days was ok. no smile on anyones face .probably i wont chose it next time.

Each room at the Prince is equipped with a mini bar fridge. If you happen to move something in the fridge to put in something of your own, you will get charged with a mini bar charge. The fridge has sensors that detect any movement and the charges are automatically put on your bill. When I inquired about this, I was told that the fridges are not to […] be used for your own personal use. If you need a fridge in your room, you are to call room service and they will bring one up for you to use. Seems like a waste of effort. I wonder how many people don't check their bills closely and will get charged for drinks etc that they did not have. I think it is a bit shady on the hotel part. We stayed for two nights and there was a $40.00 mini bar charge that we had to take off our bill. We also never got our room cleaned the second day. We had left between 10:00 and 1:00 and it had not been cleaned. We were in the room until 3:30 with the do not disturb sign on. When we left at 3:30 for the eveing, we even mentioned to the housekeeping staff that we were going now, and when we returned to our room at 12:30 am. the room had not been cleaned. That was disappointing. We ususally never have a problem with this hotel. Read more

Very nice Stay, staff was very nice and the beds where nice and comfy. If your like me and want to visit downtown Toronto but don't like to sleep in downtown Toronto this place is perfect if you don't like driving your vehicle in the city you can take the bus to the nearest subway....Taxi's are always parked outside ready to serve you or if your going […] downtown the staff will offer to drive you in one of there lincoln town cars for a small fee of course. Read more

Good price for 4 star hotel.

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I was impressed with the look of the hotel and the room, but was disappointed that we did not get a king size bed, but two double or queens. It was hard to tell becasue they seemed on the small side. There was only one house coat in the room, but two adults staying in the room. As well we reserved two cribs and only got one. We were at a wedding so […] we could not hang around and wait for the second crib to be delivered and then found out while returning to our room late at night it had not been delivered. It would have been a nice hotel otherwise. The restaurent in the hotel was great. The service made up for all of the other errors. Food was great as well. The waitressess and waiters were amazing!!!! Read more

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Beautiful hotel. Courtious staff. Very nice restaurants. Nice pool with convenient hours. The aired out atmosphere and the serenity felt when one enters this hotel is what stands out most. the rooms are very inviting and clean. Great experience.

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Ca fait plusieurs fois que nous dormons à cet hôtel et c'est toujours un plaisir à chaque fois. Le seul hic, si vous apportez votre laptop, vous devez payer pour le temps d'utilisation ou vous utiliser ceux qui sont dans le lobby. Pour le reste tout est parfait.

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