Overall it was a great stay. Was surprised you are still charging for Wi-fi. It is complimentary at most hotels.Genuine Hotels.com guest review
"Excellent stay! GREAT price!"
I reserved this hotel because it was close to Ford Field (we were headed to a Lions vs Cowboys game) but it wasn't outrageously priced. We were somewhat nervous about the quality and safety until we arrived. The hotel staff was very courteous and helpful. Our room was extremely comfortable and nice, and the buffet style breakfast was great. The only […] down side...the food at the bar was a little pricey...but then we also understood we were paying for convenience lol. Overall, it was a fantastic stay and if we travel to Detroit again we will look for availability here first! Read moreGenuine Expedia guest review
Response by The Westin Southfield Detroit How wonderful to hear that The Westin Southfield Detroit was able to provide you with a refreshingly comfortable place to stay while visiting the area. We are so pleased to hear that our Associates provided you with the ultimate in care and made your stay memorable. It would be our pleasure to welcome you back for another exceptional stay very soon. Be well.
"Very Clean and Upscale"
This Hotel is located inbetween a Town Center for Big corporations such as 5/3 Bank and Microsoft. Hotel staff very nice, respectful and attentative. Rooms incredibly clean, workout area also clean and maintained. Pool is a little small but otherwise the hotel and it's restaurant are amazing.Genuine Hotels.com guest review
"Great hotel for business - skip the breakfast"
I loved staying at this hotel. The gym is great for a hotel - there are barbells that go up to 50 pounds. The machine that they have is quite outdated and needs to be replaced. There are about 4 treadmills, a bike, and a couple ellipticals. However, I almost lost it when I bought the breakfast buffet and saw the omelet maker pour partially hydrogenated […] oil into the egg pan. The prepared scrambled eggs were covered in cheese. The prepared hard boiled eggs were a consistency that was nearly inedible. The only other health options were the cereal and the yogurt, which surely aren't worth the $16 price tag. Read moreGenuine Hotels.com guest review
I had a really good time while I was there. I give high grades for that. Unfortunately, it left a bad taste in my mouth for after we left we had left something that was of obvious importance behind. When calling the hotel back, they said they would look for it and call me back. They never did, so I called them myself and they said they didn't have it […] in lost and found, so apparently the housekeeper decided to throw it away. My advise for you is to double check everything before you leave or you will never see it again Read moreGenuine Hotels.com guest review
"That make you pay for Wi-Fi, who does that?"
That make you pay for Wi-Fi, who does that?Genuine Hotels.com guest review
"Beautiful, Close to Detroit"
This hotel has a huge open lobby area with no shortage of amenities and plenty of garage parking. The large king bed was nothing short of comfortable. Will stay again if I ever visit the Detroit area again. Just 15 minutes outside of the city.Genuine Expedia guest review
Response by The Westin Southfield Detroit It’s always wonderful to hear when our guests are able to receive a fully rejuvenating experience at The Westin Southfield Detroit. Our Heavenly Beds® offer an exquisite night’s rest, where you can wake refreshed and ready to start your day. Thank you for mentioning our convenient location to so many Detroit attractions. We look forward to welcoming you back very soon. Until then, be well.
"Executive and Standard rooms are the same"
Very nice staff. What I didn't like was paying extra for an "Executive Room" when all the rooms are the same but Executive meant I would be on a higher floor.Genuine Hotels.com guest review
A very nice restful, quiet place to stay. Nice pool and hot tub. Beautiful room.Genuine Expedia guest review
Response by The Westin Southfield Detroit Located less than a mile from Lawrence Tech, The Westin Southfield Detroit is the perfect place to stay while visiting area colleges or attending a conference. We’re pleased to read that you had a chance to relax in our indoor heated pool and Jacuzzi and had a completely refreshing experience. Thank you for sharing your review and we look forward to welcoming you back. Stay well.
"Close to family!!!"
Clean, comfortable, close to family and friendly staff.Genuine Expedia guest review
Response by The Westin Southfield Detroit What a great review! Thank you very much for letting us know that the convenient location and dedicated Associates at The Westin Southfield Detroit made your stay memorable. Please come and stay with us again soon. Be well.
Nice and clean and professional. Although located right on the Lodge -- not as easliy accessible from freeway as you would think. Kind of nit-picking but if your view is gonna be the freeway it should be easier to access from said freeway. Overall fine but my biggest complaint is: ONLY THREE OR FOUR CHANNELS ON TV WERE IN HD!!! To me unacceptable.Genuine Hotels.com guest review
"Hard to find, but great once we got there."
A little hard to find in the dark, very urban industrial area with lots of confusing streets and drives and parking garages - GPS did not help - but they stayed with me on the phone until I found it.Genuine Expedia guest review
Response by The Westin Southfield Detroit How wonderful to hear that our Associates added that extra bit of assistance in helping you to arrive at our hotel. With our location in the Southfield Town Center, it can become a bit overwhelming when one attempts to navigate roads that are unfamiliar. We do hope that now that you know where we are, we can look forward to seeing you again soon. Thank you for your kind comments. Stay well.
I was not happy with this stay I have stay five times.Genuine Hotels.com guest review
"Great location but hotel was not what I expected"
The gentleman at the front desk started by incorrectly inputting my credit card information (I confirmed this was the case) and my card didn't go through. So we were not off to a good start. In the room my main issue was the bathroom. My bathroom had 2 working lights out of four and was literally dark. I cannot understand how the crew did not notice/report […] this in preparing the room. In addition, one of the working lights made a clicking noise. I go to take a shower and the shower head was ancient and sprayed water all over. Later on I go to flush the toilet and the lever is loose. My final issue was the wifi... it was not free. I stayed in way nicer hotels that do not charge for standard wifi. I rarely do reviews so it shows that I was disappointed in my stay. The location was perfect but the hotel was not. Read moreGenuine Hotels.com guest review
"Nice, but still Detroit"
If you have to go to Detroit which you should avoid at all costs if possible, this is a decent place. The staff was very nice. Hot tub was broken which definitely sucked. Good value and room and beds were nice.Genuine Expedia guest review
Response by The Westin Southfield Detroit Thank you for taking the time to share your recent experience at The Westin Southfield Detroit. While we’re very happy to hear that the service interactions you had with our Associates were refreshing, we do apologize that our hot tub was not in working order during your stay. We hope to welcome you back for another stay soon where you can enjoy all that our hotel has to offer. Be well.
"Great basic room + Very quiet stay"
I loved staying there. The food and service were terrific. I definitely would stay. Again. Only thing I found was a leaky shower head thashot water backwards. Rm.942. It's an easy fix. Oh, and one light bulb blew out, but it must have just came to the end of it's life in the bathroom.Genuine Hotels.com guest review
"Nicee upper view"
Very greatGenuine Expedia guest review
Response by The Westin Southfield Detroit Thank you for your kind review of The Westin Southfield Detroit. We look forward to welcoming you back for another refreshing stay in the future! Be well.
Excellent!!Genuine Hotels.com guest review
It was convenient, clean and updated.Genuine Hotels.com guest review
"Beautiful hotel. Close to my final destination"
I felt like a princess when we pulled up to the door as the valet service opened my door and greeted me with a smile.Genuine Expedia guest review
Response by The Westin Southfield Detroit It’s always wonderful to hear that the experience you had at The Westin Southfield Detroit made your visit to the area extra-special. We’re pleased that our convenient location made your stay even better and we look forward to welcoming you back very soon. Thank you for your review and be well.
I really enjoyed my stay and I would definitely choose this hotel again.Genuine Hotels.com guest review
Check in staff cool and unfriendly. Ceiling in bathroom patched and unfinished. Light bulb burned out in bathroom. Wall paper damaged in several areas. White bedding.....not white. Bucket in lobby area catching water dripping from ceiling. Area was ropped off.Genuine Expedia guest review
Response by The Westin Southfield Detroit While we’re pleased to hear that the convenience of our location and covered parking garage added to your stay, it is truly disappointing to read about the condition you found your room. Our Maintenance Associates will promptly investigate the issues you spoke of and work towards restoring any problem areas quickly. Thank you for alerting us to these concerns. We hope to have another opportunity to welcome you back for the exceptional stay that you deserve and we thank you for your review. Stay well.
Updated or very new. Extremely nice experience and I'm a picky traveler!Genuine Expedia guest review
Response by The Westin Southfield Detroit Thank you for sharing your refreshing experience with us! It is certainly our goal to provide the most comfortable stay for our guests and we’re pleased that yours reflected just that. Please come and stay with us again soon at The Westin Southfield Detroit and until then, be well.
The room was musty & I had to purchase frebreeze. I didn't receive the room shown on the reservation picture. Disappointing sweetest day. Someone's dog kept barking.Genuine Hotels.com guest review
"I love this hotel"
I only live 8 mins away but use this hotel as my escape from "it all". Worth every penny.Genuine Hotels.com guest review
I stayed at this Hotel on September 19-20, and I still do not have my deposit back in my checking account this makes me not want to check into another hotel if im going to pay double the priceGenuine Hotels.com guest review
We had a great two night stay at this location. The room was very clean and the staff was very friendly.Genuine Expedia guest review
Response by The Westin Southfield Detroit Thank you for sharing that your recent stay at The Westin Southfield Detroit was absolutely refreshing. It is our goal to ensure each of our guests leave here feeling rejuvenated and well-rested. It would be our pleasure to welcome you back and until then, we hope that you stay well.
The hospitality was excellent. I felt as if I knew every staff member. The bed was comfortable. It's been a long time since I was away from home and felt that great in a hotelGenuine Hotels.com guest review
"Not One Complaint."
Everything was wonderful.Genuine Hotels.com guest review
"I'll probably skip this place next time."
The room looked pretty clean, but there were a few bugs flying around(house flies and japanese beetles). The bugs didn't really bother us, but that's just not something you want to see. The pool and hot tub area had a sign posted, saying that the pool was closed for cleaning, but the hot tub is still open. Still we decided to ask the attendant if the […] hot tub was opened while the pool wasn't. He said yes. After letting us soak for about 20 minutes, another staff member came to tell us that the hot tub's filter hasn't been functioning all day and should also have been closed. Gross. Also to note; although the hotel is right of the freeway, its entrance isn't the easiest to find. Plus the parking has a pretty weird layout and it's shared by another building in the complex. Read moreGenuine Hotels.com guest review
Great service all aroundGenuine Hotels.com guest review
"Ideal hotel for those doing biz in the area"
Keeping with the Westin reputation, the room was clean and amazingly comfortable. Staff was friendly. Highly recommended if you are doing business at the Microsoft offices next door or anywhere in the area.Genuine Hotels.com guest review
Our stay was ok. I just want to take note of the following : The aircon when it is on, the sound was a little bit loud for me. They should do something to minimize the sound of aircon. The bathroom, although it was clean, my wife has suggestions for the cleaner, "to pour liquid soap in the floor near the toilet bowl & mop it with clean mop. Clean meaning […] no urine odor. The same with the toilet bowl, wipe it with cloth that has soap in it. So the old urine odor will be removed. The bathroom including toilet bowl looks clean but there is that urine smell. Although the smell is tolerable but it can be improved". Read moreGenuine Hotels.com guest review
"Damaged furniture and room."
I reserved and purchased a room with a king ahead of time. When we arrived they told me there were only doubles available. After explaining that we reserved a king and this was part of a birthday weekend surprise, they found a king room for us. We were on the upper level with access only via key card. With our room being on this level and having 'The […] Pyramid Room' I was expecting a room in nice condition. However, the furniture was damaged and the walls in the bathroom were as well. Additionally there was hair on the floor and bed. Aside from the appearance and cleanliness the room was a nice size and the hotel lobby was very nice and a later check out than normal (12:00.) Read moreGenuine Expedia guest review
Response by The Westin Southfield Detroit Thank you for taking the time to reach out to us in regard to your recent stay at our hotel. While we’re happy to read that you were satisfied with our lobby and convenient check-out time, we are truly disappointed to read that your accommodations did not reflect our high standards of excellence, and for that we do apologize. It would be our hope to be able to welcome you back for a more refreshing stay in the future and we thank you for your review. Until then, be well.
"Nice hotel off the highway."
The hotel was great!!! I really enjoyed my stay. The staff was very helpful tooGenuine Expedia guest review
"close to my meeting"
Hotel overall is very nice. More than I would have typically spent for a work meeting. You could find a nice hotel for $50 a night less somewhere else. But this location was close to my meetings and didn't have to walk outside. Restaurant was expensive but food was decent. What I did like was offering me a $5 coupon if they didn't have to clean my room […] each night. I had enough towels and didn't like having my bed made. So was able to use $10 toward dinner. So that was nice. Most hotels don't give you that option. I like that. Had heard about the beds and really didn't think much of it. But the bed was awesome. Probably the best nights sleep I've had in a hotel EVER. All in all good place to stay and pretty busy hotel. Read moreGenuine Hotels.com guest review
The lobby area was very nicely decorated and maintained. However the floors of the hotel are in need of new carpeting. The service was great. I enjoyed the food at the restaurant downstairs. It was very nice however the carpet and perhaps the lighting made the halls drab and unattractive.Genuine Hotels.com guest review
Run down and outdated. Chair had a lot of wear and cheap bottled water in room. Bathroom had bad smell. Parking was complicated and confusing. Wont be back.Genuine Hotels.com guest review
I stayed on a Friday night and was happy with the size of the single king room. It was a very spacious room and the bathroom was huge the shower was two headed and very spacious as well. The only downfall is the 20 minute drive to downtown Detroit but other than that it was a beautiful hotel with an inviting lobby I definitely will come back.Genuine Hotels.com guest review
Great hotel to stay at this was my second time staying there when i'm in Detroid I will be staying here again.Genuine Hotels.com guest review
"Great food and clean rooms."
The hotel staff are awesome.Genuine Hotels.com guest review
This was a nice property. The staff were all very friendly and knowledgeable. The room was nice, although in my opinion, somewhat dated. For example, there was no refrigerator or mini-bar which is pretty standard in many properties of this caliber. We had to pay an additional $10 for use of a refrigerator. The room was clean, however, I did not like […] the way the bed was made. When I sat in the lounge chair in the room, I could see that the bottom sheet was not fully tucked in on that side, further, the dust ruffle was was tucked in between the mattress and the box spring and generally, that side of the bed looked bad. These are minor things, however, details are important. Overall, we had a nice stay and I would come again. Read moreGenuine Hotels.com guest review
Very clean and the staff was friendly Loved the bed!Genuine Expedia guest review
Response by The Westin Southfield Detroit Thank you for sharing your recent experience at The Westin Southfield Detroit. We are so pleased to hear that your stay was refreshing and provided you with a restful night’s sleep. It would be our pleasure to welcome you back very soon and we thank you for your review. Be well.
it was Great!!Genuine Hotels.com guest review
I rate the Westin hotel a 10.Genuine Hotels.com guest review
Favorite Spot, Everytime!Genuine Hotels.com guest review
Rooms were a good size but the shower head leaked all over and someone had a barking dog in the hallway in middle of the night. Beds were comfortable but tables were dusty.Genuine Hotels.com guest review
The staff was exceptional. Even the valet attendants were pleasant and beyond helpful. The hotel's bar area and dining selection were very nice as well.Genuine Hotels.com guest review
Very Good , Only... Hallways could be kept a little cleaner and trays could have been pick up more often outside of rooms..Genuine Hotels.com guest review
"Pleasing hotel in nice location."
The Westin Southfield Detroit is a very nice looking hotel, free parking and has an easily accessible parking garage. The hotel staff were very nice, friendly and accommodating. We had two queen size beds which were very comfortable. The room was cleaned everyday. A minor disappointment I encountered was the ottoman in the room appeared to be dirty. […] Once it was brought to the hotel staff, someone immediately came in and picked it up and brought a cleaner looking one. It was also disappointing that the hotel loss power a couple of nights during our stay; which was due to a storm. Because it happened around bedtime, not having the TV or lights was not too big of a deal. We went to bed and when we awakened the next morning, the power was restored. Overall, we had a comfortable stay at this Westin hotel. Read moreGenuine Expedia guest review
Response by The Westin Southfield Detroit Thank you for staying with us and providing us with your valued feedback regarding your recent stay at The Westin Southfield Detroit. We’re certainly pleased that you enjoyed many of our amenities, including our complimentary self-parking facility. It was unfortunate that a storm did cause power outages in the area, and we are so grateful for your understanding during that time. It makes us happy to know that you were able to rest easy in our Heavenly Beds and awaken the following morning with no worries. Thank you for your kind review and we hope to welcome you back very soon. Be well.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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