"Hotel in Southfield"
Very pleasant staff. Plumbing problem in room and staff was very accommodatingGenuine Expedia guest review
Response by The Westin Southfield Detroit We’re so pleased that the quiet, removed location of The Westin Southfield Detroit worked out well for you during your stay. We do apologize for any inconveniences you encountered, but are happy to hear any problems were swiftly handled in order to get you back to enjoying your stay. The pleasure would be all ours to have you return for another refreshing stay and we hope it’s soon! Be well.
I would recommend this hotel. Staff is very friendly. Beautiful lobby. We had a little trouble with the elevators.Genuine Expedia guest review
Response by The Westin Southfield Detroit Thank you for your kind recommendation of The Westin Southfield Detroit. Our Associates strive to provide our valued guests with the utmost in service and we’re pleased to read that your stay was no exceptional. Please come and stay with us again soon and until then, be well.
Room was a little dustyGenuine Hotels.com guest review
Response by The Westin Southfield Detroit Thank you for taking the time to share your experience with us. We encourage our guests to reach out to our Associates with any requests or issues, as it would be their pleasure to assist in any way. We hope to have another opportunity to welcome you back where we can provide you with the refreshing stay that you expect of the Westin brand. Stay well.
My partner and I really loved the hotel and especially enjoyed the comfy bed.Genuine Hotels.com guest review
Very nice stay. Very accommodating.Genuine Hotels.com guest review
For a four-star rated hotel, the service was quite poorly. There was no wifi in the room (a paid extra which was not on the website), the room was not cleaned thoroughly (there was dust all over and we did not receive towels or toilet paper), our alarm clock was malfunctioned and there was no wake up call option, the pool was not as it seemed compared […] to the websites photos, there was no massage service as the website says (only inroom service and not directly managed by the hotel) and the top item was the ice maker was busted for the entire time we were there (we were told it was fixed multiple times). The only great items were that the location was great - it was right in the middle of everything - and the price was unbeatable. But, a four-star hotel? This hotel was not a four-star hotel. I would be more than happy to stay at a higher priced hotel for better service! Read moreGenuine Hotels.com guest review
Did not have microwave or refrigerator in room I was expecting that.Genuine Expedia guest review
"bad customers service"
The male African American manager was very rude and disrespectful, I won't be coming to that hotel again.. horrible service! They have four elevators but only two worked that's crazy when you have alot of guests there.Genuine Hotels.com guest review
Nice hotel that is well kept up. Needs better dining & signage, but worth the $160 I paid.Genuine Hotels.com guest review
"Nice property at Southfield Westin"
This was a decent property with exceptional staff. They went out of their way to help me. Nikitta accommodated a special room request and Michael at the Bell desk assisted with some local travel arrangements. The fitness center was well equipped for what I needed although a little warm. The restaurant has a fantastic M-F lunch buffet but the menu was […] otherwise very limited and a little pricey for the location. The property was clean and well maintained although the door jam around my entrance door was covered a bit with the remains of a plaster-type substance from some kind of repair. The HVAC unit was a little loud but worked well and for me, was great "white noise". I would recommend this property if I was in the area again. Read moreGenuine Expedia guest review
Response by The Westin Southfield Detroit We’re thrilled that your recent business trip to the Southfield area was made enjoyable by your stay at The Westin Southfield Detroit. Thank you for your kind acknowledgement of our Associate’s efforts; we will be sure to pass along your comments to them. It would be our pleasure to have you return in the future for another refreshing stay and we hope it’s soon. Thank you for your kind review and be well.
Excellent stay .... great staff check in very helpful. Bellman and valet service was outstanding. Hotel clean and very comfortable. Wonderful sitting area.Genuine Hotels.com guest review
"Nice Hotel, Beware of GPS info!"
This is a nice hotel, located on the outskirts of a business park. Locating the hotel was a challenge. There is road construction in the area, so we were directed around a closure. We were brought into the parking lot to the back of the property. We were surprised and somewhat befuddled when the lady in the box announced that we had arrived at our destination […] at the back of an office tower. We exited the parking lot and went around the block to find hotel signage on the other side. My advise would be to continue on just abit further if you don't see the hotel. Read moreGenuine Hotels.com guest review
"Not worth the money"
Executive king looks like any other ordinary carp room with a bigger bed. We couldn't watch tv due to a problem with the cable. Maintenence came up to fix it, said they'd be right back and we didn't see them for the rest of the night. So we had no tv. You have to pay for Wi-Fi. And there's no snack vending machines (all I could find is pop) and the […] cafe and restaurants close at a certain time. So if you're hungry later At night you have to leave which is difficult since the roads in Detroit look like a human's circulatory system. It was a very clean room and the staff was extremely friendly but they obviously had a poor work ethic. Definitely not worth the $140 I spent on this room. I can get a suit at Blue Chip Casino for less than that and have a hot tub in the room.... Read moreGenuine Expedia guest review
Response by The Westin Southfield Detroit We certainly are disappointed to hear that your recent stay at our hotel did not meet your expectations. Our location is enjoyed by our guests because it allows them to have a quiet retreat from the hustle and bustle of the city, but an easy commute to the surrounding areas and Detroit itself. It is unfortunate that you contented with inconveniences while here and we do hope to have another opportunity in the future to re-gain your trust. Thank you for sharing your experience with us. Stay well.
"Great hotel, will stay again"
I usually stay at the Marriott Ren cen when in Detroit, well not anymore! This hotel was a great deal and everyone so friendly!Genuine Expedia guest review
Response by The Westin Southfield Detroit It's wonderful to hear that your recent stay at the Westin Southfield Detroit was so exceptional. We strive to provide our valued guests with the utmost in service and comfort and hearing that we have now become your favorite place to stay while in the Detroit area makes us very happy. We look forward to having you return for another refreshing stay, and we hope that it's soon. Be well.
"Well maintained, stylish and right off the freeway"
Stayed here with friends for one night and couldn't have asked for much more. The hotel was clean and up to date. The check-in and check-out weren't very quick since they seemed understaffed, but the staff were friendly and helpful. All of the prices are reasonable and the rooms are nice. The location makes this a great place to stay with easy access […] to the freeways without the noise. Read moreGenuine Hotels.com guest review
"Nice room, great service."
The room was very clean and cozy. The staff was very friendly and helpful. The lounge on the main floor has some amazing food and drinks. The only reason I'm giving the room 4/5 is because there is no fan/vent in the bathrooms. I would definitely recommend staying here if you are heading to Detroit.Genuine Hotels.com guest review
Took forever to check in even with an already paid reservation. Was not informed of no internet. Who the hell does not have free wifi? Really! A $30 plate of scrambled eggs and pancakes? Smoke smell in hallway and some paint chipping in bathroomGenuine Expedia guest review
Response by The Westin Southfield Detroit The experience that you have described is not at all what we want our valued guests to have; please accept our sincerest apologies. We do understand that fees for certain services can be an inconvenience however we feel it is better not to pass the cost of a service on to every guest and charge only those that use them. WiFi access is complimentary in every public area of our hotel. It is regrettable that your stay was not more enjoyable and we hope to have a future opportunity to fully impress you with everything we have to offer. Until then, stay well.
State 1 night. Friendly staff, beautiful room, Very nice!Genuine Expedia guest review
Response by The Westin Southfield Detroit Thank you for your kind acknowledgement of our dedicated Associates and The Westin Southfield Detroit itself. It would be our pleasure to have you return, and we thank you for your kind comments. Stay well.
"4 Stars? Not."
While the brochure and online pics look great,the reality was something else indeed. The room's ceiling showed evidence of water leaks, complete with peeling paint and "Popcorn" ceiling bits. We were in the eight floor with our toddler. The room had a window that was at near floor level which opened inward and offered a convenient, unobstructed "Plummet […] to your Death" option for the child. While we received what I thought was a great rate, you can bet that in hindsight we still overpaid. #fail Read moreGenuine Hotels.com guest review
"The best and most comfortable bed and bedding"
Very nice , friendly staff best bed and bedding I've ever had at a hotel highly recommendGenuine Expedia guest review
Response by The Westin Southfield Detroit We’re so pleased to hear that our Heavenly beds with pillow top mattresses helped to create the most refreshing stay for you at The Westin Southfield Detroit. We truly look forward to welcoming you back and thank you for your kind recommendation. Be well.
"Time of year."
It was the time of year where there are a lot of groups and clubs traveling. Unfortunately and apparently not everyone knows hotel etiquette. Rowdy kids in pool area and what not. Not hotels fault. Otherwise we enjoyed our stay.Genuine Hotels.com guest review
"Rested and content"
Very nice bed, buffet breakfast, gym and service. Well worth a visit.Genuine Hotels.com guest review
"Great management and hotel"
I want to give credit to this hotel. I had originally booked three nights and found out at the last minute that I only needed two nights. This was after the time had passed to cancel the first night stay. Expedia called their management and the hotel agreed to let me change it. On that alone I give them a lot of credit. But the hotel was beautiful. […] Facilities were great. I would recommend this hotel. Read moreGenuine Expedia guest review
Response by The Westin Southfield Detroit We’re pleased to hear that our efforts to create a truly heavenly stay for you fully impressed you and we thank you for letting us know how much you enjoyed your stay. It would be our pleasure to welcome you back to The Westin Southfield Detroit and we hope it’s soon. Be well.
"What a mess"
Within 10 min of getting to the first room, at midnight, I discovered that the air conditioning was broken. Instead of just offering a new room so I could get to sleep, the front desk was going to send up an engineer to check the unit. Then decide what to do. Oh by the way, it took 15-20 min for the front desk to answer. When moving to the next room, […] I noticed the floors looked as if they were infrequently cleaned, and vacuumed, very messy . The worst part , was that there was a toilet plunger sitting in the hall. How disgusting! The electrical outlets were shot. My iPhone and iPad failed to charge. This used to be a great hotel. It hasn't been kept up. Too expensive for what you get. Lots of other choices. Read moreGenuine Hotels.com guest review
We enjoyed our stayGenuine Hotels.com guest review
Very relaxing, quiet and comfortable atmosphere..the bed was heaven sent..bathroom clean..overall I would recommend to others..Genuine Expedia guest review
Response by The Westin Southfield Detroit We are truly grateful for your kind words and are pleased to hear that your recent stay at The Westin Southfield Detroit was so exceptional. Thank you for your kind recommendation to other and we look forward to having you return in the very near future. Until then, be well.
"Very nice hotel, minimal complaints"
I stayed there for a Tigers game, and it is a very nice hotel. The only complaints I have are these: one of the light-bulbs in the bathroom was burnt out, so it made showering slightly difficult as the room was dimmer than it should be. I told the front desk about it when we checked out, and they seemed very concerned, but didn't specifically say that […] someone would fix it right away. Hopefully the next people staying in that room will have all light-bulbs working. The other thing I noticed was the door to the fitness center was propped open twice while we were staying there. After the first time, I called the front desk/guest services, asking if it was supposed to be propped open. They told me it wasn't, and said someone would be up there to fix it right away. I checked roughly 20 minutes after calling, and it was closed all the way and fixed. When we checked out in the morning, however, the door was still propped open. I expressed my concern to the front desk again, and they said they still weren't sure why it was propped open again. I think that the fitness center should have been monitored more closely. We stayed on the same floor as the fitness center, and it definitely made me uncomfortable, thinking that basically anybody could get in there, not just hotel guests. Read moreGenuine Expedia guest review
Response by The Westin Southfield Detroit How wonderful to hear that the convenient location of The Westin Southfield Detroit added such value to your stay; we hope you fully enjoyed the game you attended. Thank you for alerting us to the concerns within your guestroom. We will have our Housekeeping Associates check to ensure all of the light bulbs have been properly replaced. The security of our guests is paramount and we would like to clarify that only guests of our hotel can access our guestroom floors through key access in our elevators. We will however, look into why the door of the fitness center was not closed properly. It would be our pleasure to have you return in the future and we thank you for your review. Be well.
The price was too high for the quality of the hotel. The hotel was hard to find.Genuine Expedia guest review
Response by The Westin Southfield Detroit We do regret to learn that you felt the value of your stay did not meet your expectations. We strive to deliver the most comfortable and refreshing experience for all of our guests and it seems we missed that opportunity with your stay. It would be our hope to welcome you back in the future where you can enjoy our true Westin experience and we thank you for your review. Stay well.
Thoroughly pleased with cleanliness and style of hotel. Reccomend this hotel to anyone.Genuine Hotels.com guest review
Everything was great! It was a wonderful experienceGenuine Expedia guest review
Response by The Westin Southfield Detroit We love hearing that our guests are fully impressed with their experience at The Westin Southfield Detroit and we look forward to welcoming you back again very soon! Until then, be well.
Very comfortable room. Loved our stay and very affordableGenuine Expedia guest review
Overall my stay was good the only complaint I have is the the air was not as cold as I like it it seem to go out during the middle of the night. Also, I called to get silverware from room service & they never arrived.Genuine Expedia guest review
"Great Rate for what we got"
It was a good rate for the hotel. We've stayed at various hotels in the Detroit area, this one was cheaper and By FAR the nicest.Genuine Hotels.com guest review
"Disappointed with room and service"
Hotel was "tired" looking in main areas and the room was in need of repair. Phone didn't work at all which made calling room service difficult. Room service took order at 11:50pm but then called 20 minutes later saying no cook was available anymore and offered cold sandwiches. 20 minutes later called back again saying they found someone...over an hour […] to get food. They did "comp" the food that was sent. Bathroom was not clean, makeup residue still on counter, hair on floor, stain/peeling on ceiling by shower. Overall disappointed that we thought we were staying at a 4 star hotel only to have an experience like it was a 2 star. Read moreGenuine Hotels.com guest review
"perfect get away at home"
The hotel service was impeccable. They went above and beyond to make my stay comfortable.Genuine Hotels.com guest review
"Good location for business travel"
Overall good experience. Elevators are startlingly slow and busy...staff was friendly. Not much for good or entertainment nearby but good location for access to freeways and local businesses.Genuine Expedia guest review
Very nice Hotel! What I didn't like you have to pay for Internet service in your room. There was not a microwave to use or a snack machine!Genuine Hotels.com guest review
Rooms needed to be updated, the lobby area was very nice, bathrooms where nice.Genuine Hotels.com guest review
"very comfortable beds"
the beds were very comfortable, hotel staff was polite and very helpful, good location to nearby attractionsGenuine Hotels.com guest review
"2 thumbs up!"
I'm completely satisfied with the stay. My room was very clean and everyone who worked there I encountered was very very friendly. I'm picky when it comes to rooms glad it stayed. Thank you westinGenuine Hotels.com guest review
"high school reunion"
booked our room at the Westin in Southfield,Mi to attend my wife's high school reunion and visit family. the location was perfect to get around the metro Detroit area and the staff was outstanding. The room was great and quiet and comfortable. There were several large events taking place at the hotel and the hotel and staff seemed to take care of everyone's […] needs with a quick response and big smile. I'll stay there again Read moreGenuine Expedia guest review
Response by The Westin Southfield Detroit It certainly sounds like your recent stay at The Westin Southfield Detroit included many wonderful experiences; a high school reunion, visits with family and a relaxing and refreshing stay. We absolutely appreciate your kind works for our Associates and will be pleased to share your comments with them. Thank you for your kind review and we hope to see you again soon. Until then, be well.
Hotel bathroom dirty or no features that web displayed! Second room had no a/c or features that web displayedGenuine Hotels.com guest review
"Fourth of July getaway"
Loved the hotel. Definitely was worth the price :)Genuine Hotels.com guest review
My stay was very enjoyable. The staff was excellent, great customer service.Genuine Hotels.com guest review
"Detroit Long Weekend"
Tough getting to the hotel from the street, but once there it was worth the effort. Friendly, helpful staff. Great comfort. Only complaint, daily costs for wi-fi.Genuine Hotels.com guest review
"Perfect local but hard to find the 1st time,"
The unit, itself, is very nice and a pleasure to stay in. Getting there the first time is very hard due to the funny way it is located off the highway in a small Office Complex.Genuine Expedia guest review
Response by The Westin Southfield Detroit Thank you for taking the time to share your enjoyment of The Westin Southfield Detroit! We’re so pleased to learn that you felt our property was refreshing and we look forward to welcoming you back in the future. Be well.
Breakfast is to expensive. There is a great original pancake house around the corner on 10 mile where you can get two meals for the price of one at the hotel. The room was nicely decorated and I loved having a window. It is impossible to not fog the windows in the bathroom while showering because there is no fan. Plus the A/C unit in my room was bu […] sted. Read moreGenuine Hotels.com guest review
Very neat and reasonable good price. I love it so much as comfortable in executive room. I would like to stay there again in future.Genuine Hotels.com guest review
It was something I needed to just relax and get away from everything and the westin provided that for me nice, clean, and very quite everything I wanted and was looking for can't wait for my next oneGenuine Hotels.com guest review
"pretty average experience"
The room was pretty standard. It was obvious that housekeeping isn't as thorough (the bathroom needed a little work). The front desk service was good but the breakfast bar needed work. There was not a wide selection and there were fleas all around the food so we were only able to eat cereal and yogurt, things that were prepackaged.Genuine Hotels.com guest review
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