"Room smelled of heavy cigarette smoke."
Overall, hotel was not very clean. Carpets in halls dirty. Elevator carpets heavily soiled. Location was good. Need to improve housekeeping personnel.Genuine Expedia guest review
Fairly nice hotel. Ask for a corner room with king. There like a mini suite. Bathroom tubs are very average and small. Carpeting in hallways was deplorable. Single king room really not worth more than around $175.Genuine Hotels.com guest review
I was looking for a weekend away to get some rest and relaxation. The room location was bad as to open my drapes and look out the window I was looking into someone else's room due to the building design. The TV was terrible in reception of a lot of channels and channel choices were not good. I ended up using my IPAD for video. The room had a dated […] feel not new, not bad but not what I was expecting for $250 per night! Staff was courteous and service good but finding a car valet after midnight was like pulling teeth. All in all if it had been a business trip it would work, but not for a getaway weekend. Read moreGenuine Expedia guest review
"Westin in much need of a re-model"
This hotel should not be associated with the Westin brand. The lobby is nice, however, once you enter the corridor to the rooms it's a different story: stained carpets, old furniture, thin walls, seating had brow stays all over. Absolutely disgusting. I cut my stay short and moved to the Hyatt.Genuine Hotels.com guest review
"A very central location."
Good staff and clean facility. The hotel is on a central location.Genuine Expedia guest review
Staff is wonderfull I have not felt bette before. and the resaurant is very nice!Genuine Hotels.com guest review
"It was not worth the money...."
the hotel itself is pretty nice, but there was a horrendous smell in the hallway walking to our room. The amenities are outdated for sure. Im not sure why there is a phone next to the toilet. Our view was of construction and some freeways. The bar and lounge are great, but the drinks are overpriced. We spent almost as much on drinks as we spent on the […] room. there aren't enough TVs in the bar either, considering how small they are. The menu (for the restaurant and room service) is pretentious. We had to walk to Benihana in order to find anything we wd even consider eating. I don't mind dropping $100 for dinner at Benihana, bc I like the food, but the menu at this hotel just plain sucks. There was only one bath robe in the bathroom even though there were 2 of us in the room and I booked it for 2 adults. They charge for parking too which is insane. Decent hotel overall, but definitely NOT worth the price. Read moreGenuine Expedia guest review
Everything was perfect except that my phone didn't work. Called the dest on my cell and they took a room service order got it to the kitchen and all was right with the world. Great service.Genuine Expedia guest review
"Too short a stay to explore"
Stay was fine. Didn't have much time to explore.Genuine Hotels.com guest review
"Pretty good hotel."
Convenient location for Plano/Richardson. Nice size room. Friendly staff and prompt room service. One complaint- no shower cap provided. (When will hotels learn- women don't wash their hair every day- a shower cap should be provided automatically in every room!)Genuine Hotels.com guest review
It is a nice hotel. The restaurant in the premises has a poor and limited menu though. The room was clean, bed was comfortable.Genuine Hotels.com guest review
"Great Hotel GREAT Location"
We took a weekend trip to Dallas to go shopping at the Galleria, the hotel was near the mall but also just far enough away that the mall traffic didn't affect the accessibility to the hotel. The hotel is also located near lots of restaurants and pretty much anything you could need is near by. The hotel was very clean, the staff was phenomenal, and the […] room was very spacious. I will definitely be staying here during my future trips to Dallas. Read moreGenuine Expedia guest review
Hotel was fine but hallways and carpet were pretty run down and rooms/bathrooms needed update. Service was fine but 3 people buffet breakfast cost $70 was a little expensive.Genuine Hotels.com guest review
Got a good deal from Hotels.com so booked it through them. Great location for our stay. After booking plans changed and we booked a separate consecutive night through Hotels.com. Check in was a little confusing and lengthy since we actually had 2 separate bookings for consecutive nights. Had to pay extra for covered parking (that didn't bother me) but […] then to use the hotel Wi-Fi they charge different rates for different band widths...from between almost $5/day up to $15/day depending upon the speed! I thought this was unnecessary for a "quality" hotel.Then, they didn't make up our room after day one claiming that it was a screw up because of our "2 separate bookings" . That didn't make sense to me. Then we got home and I found they had charged us for an extra nights stay.. I called and they apologized and said they would credit back to my charge card. This is day 2 and no credit has showed up yet so I'll give them another day or 2 before I have to call back. The stay was OK and we got a good rate, but overall I would rate our stay probably not worth the effort compared to just paying the same amount of money, not discounted and staying at a Comfort Suites or similar with a cheap breakfast and free WiFi. Didn't use the dining facilities as our experience is that Hotel dining is way more expensive than you can get close by in Dallas for a lot less. Read moreGenuine Hotels.com guest review
Had small pieces of trash left on the floor. Could not park in the parking garage because the height limit was 6'3". Have to pay extra if you want a fridge or internet service.Genuine Expedia guest review
"Nice hotel, close to airport"
I wish they had free breakfast, and free shuttle to the airport.Genuine Expedia guest review
"Excellent view of Dallas area including downtown"
Disappointing to have a dog barking until after midnight on our floor. Not aware that it was a pet friendly hotel until after our complaints.Genuine Expedia guest review
"Nice hotel for the price"
Only complaint I have is construction on 635 getting to the hotel, which of course is temporary.Genuine Hotels.com guest review
I think that it is great value for what you pay and the experience there was very good and I would definitely come back here again the next time that I am in town for business.Genuine Hotels.com guest review
"Nice weekend spot"
A great location for shopping and restaurants, large rooms with good views and great serviceGenuine Hotels.com guest review
"Nice but in need of room updates"
Nice room but in need of updates. Toilet would barely flush and ran off and on the entire stay. Fridge and or microwave available upon request, only first come first serve. Thought that was strange...Genuine Hotels.com guest review
"decent hotel but not worth the price"
everything is an upcharge here and parking is not free. if im spending that much money on a room i dont think i should have to pay extra money to park my car in your parking garage. the other option is across the way in an unmarked parking lot with no security..... so much for being a westin...Genuine Expedia guest review
outdated hotel. 4 star is not good rating for this rating.Genuine Expedia guest review
Just went for a quick weekend getaway with the boyfriend, I've always had great experiences with the Westin and this was no differentGenuine Expedia guest review
"A tired Westin with little flair."
Not a bad option if you have business north of Dallas, but nothing remarkable at all about this hotel. The bell and valet staff however were exceptional.Genuine Expedia guest review
"A little bit older, but not bad..."
Overall, the hotel staff was friendly... Bar did not open until 3PM, but restaurant staff was friendly and you could order from them. There was a convention at the hotel so it was a little loud in the halls on the 2nd night. Rooms were dated and they only gave one towel the second night, when I asked housekeeping for more she said she didn't have any... […] We went to the fair, it was about a 30-45 commute with heavy traffic. Read moreGenuine Expedia guest review
Average hotel, it should be converted to other hotel name like days inn.Genuine Hotels.com guest review
"Great stay near Dallas attractions"
My daughter and I had a nice stay. The staff was the hilight...very courteous and professional. We came to Dallas to see the Lion King at Fair Park Music Hall and the hotel was very convenient to the location. We were only there a night but really enjoyed the stay. My daughter enjoyed the swimming pool.Genuine Expedia guest review
"Good business class hotel"
Good business class hotel with all that is necessary. Good value for week-end travelers.Genuine Expedia guest review
"OLD OLD OLD"
Very disappointed for a Westin. This hotel should have been remodeled 5 years ago!Genuine Hotels.com guest review
The staff was very pleasant and helpful, however the lobby was very deceiving compared to the dirty and out dated rooms. The bed was not heavenly at all. The bedding was stained and did not even fit the king sized bed in our room. I have stayed at other Westin resorts and have always been impressed and loved the heavenly beds. This was such a disappointment. […] The only upside was we got a good deal on the room. If I had paid full price I would have asked for a refund and found some where else to stay. The pub was closed for a private party and the atrium closed early which left us in a bind for dinner. Also the hotel advertises a Starbucks in the hotel, which consists of the bar serving Starbucks brand coffee and a few Starbucks signature drinks. Read moreGenuine Hotels.com guest review
The lobby area is much nicer than the rooms. Overall it was nice and the staff very accommodating.Genuine Expedia guest review
"It was fine"
Everyone was extremely nice, anytime I needed something they was always happy to help!! The only issue I had is when they came to clean the rooms, they didn't change the linen and comforter, other than that I had a very pleasant stay!!Genuine Hotels.com guest review
"Nice room size, a bit rough on the edges."
Enjoyed the hotel. Lobby and hallways were clean. Our bathroom wasn't as clean. Hair in the tub drain, chemical stains on toilet seat. took awhile for the AC to cool the room but outside temps were in the high 90's. Business area but not far from shopping and restaurants. Staff was very nice.Genuine Expedia guest review
we stayed one night and it was good place for the price we paidGenuine Expedia guest review
"Really old, unrennovated rooms"
Don't let the beautiful lobby fool you. The rooms are really old and musky. The beds are comfortable but the rooms are circa 1980's.Genuine Hotels.com guest review
Great hotel. The issue was the location and the traffic. If going to a convention needed to be closer. Also too far from the airport. This location does not pick up from the airport. But does have transportation.Genuine Hotels.com guest review
"Good hotel close to SMU"
Looks like an old hotel. But it was clean and the staff were great. Not sure you should rate this hotel as a 4 star hotel. May be 3.5 stars !Genuine Expedia guest review
"Holiday weekend stay"
Pleasant surroundings ,convenient to freeway , easy parking, hotel staff excellentGenuine Expedia guest review
"Nice, could use a little updating"
I agree with other posters that the hotel is very nice, but is about ready for an update to the rooms. The lobby is nicely remodeled, now they need to do that for the rooms and the pool area. That will make this a four star hotel again. Also, the lobby sometimes had a funny smell...like onions...don't know what that was.Genuine Hotels.com guest review
"Nice place, comfortable beds"
Very nice hotel. Great beds. Very clean. Easy to get to. The only thing I didn't like was charges for everything, including having to pay to log on to the Internet to print a file (plus $.69/page). Parking was also pricey.Genuine Expedia guest review
The lobby area is nice, modern and clear, however the rooms, although clean, are outdated with mildew buildup and rust in the bathroom, cracked tiles, etc. The towels looked like they should be retired, and the pool wasnt clean and the surrounding area smelled like paint thinner. However, the service was good and the location convenient.Genuine Hotels.com guest review
This hotel was very clean, the staff was welcoming and courteous. The only bad thing I can think of was the fact that the hotel is in the middle if highway construction, however that really has no reflection on the hotel itself. I enjoyed my stay and would stay there again.Genuine Expedia guest review
"Westin Park Central review"
Room fine, but no small refrigerator. Fairly quiet. Not much choice of food in the restaurant.Genuine Expedia guest review
"ACK! Don't stay here!"
This was the worst Westin experience I've had. I expect the best from Starwood, and this was a miserable surprise. As soon as I walked off the elevator, onto my floor, I KNEW. Carpets were old and stained. Walls were yellow. Doors were scratched... The room smelled like old socks and long gone cigarettes. I wouldn't even take off my shoes! I called […] SPG and got myself the OUT OF THERE! DON'T GO. Read moreGenuine Expedia guest review
"parking lot is a mess"
we loved the hotel and have stayed there often- but the parking lot is terribly dirty, unkept, hotel is nice. brakfast is pretty good but crazy expensive for breakfast.Genuine Hotels.com guest review
Nice place to stay. Centrally located.Genuine Hotels.com guest review
"No quality inspection of the Room"
The air conditioning did not work, the windows had hand prints on them and when taking a shower the steam on the mirror showed someone's name. There was only one bar of soap for both the shower and the sink. There was no one at the front desk two of the three times I went there. You had to knock on the door to get someone to come out. The parking […] was additional $15 unless you are willing to walk far away and park in a public lot. The Wi-Fi is at a substantial addional charge. I recommend an economy hotel. You get AC, two bars of soap, free Wi-Fi and you can park on the hotel premises. Read moreGenuine Expedia guest review
Everything was ok, however food prices were ridiculous for the type of food. The charge for the parking garage was higher than Expedia and there is free parking diagonal from the hotelGenuine Expedia guest review
"Nice place, not so nice Internet connection."
As the title says, the hotel is very nice. The staff is even nicer. But if you're there on business, beware that you could be in for a rude awakening when the internet is very slow and comes to a screeching halt at times. It may have just been my room (my first time in this hotel), as I was on the 17th floor at the very end (room 1701), and perhaps […] the wifi signal doesn't reach that far with efficiency (note there is no ethernet cable in the room to plug directly into either). Again, great hotel, brutal Internet connection. I wouldn't stay there again because of the Internet, I need it too much for work. Read moreGenuine Expedia guest review
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