Hotel rooms in need of refurbishment, rooms very dull but clean - no mini bar/ fridge. Staff all very friendly. A number of hotels in the area, unlikely I would return to this hotel unless refurbished.Genuine Hotels.com guest review
Awesome hotel! Excellent staff!Genuine Hotels.com guest review
It was very comfortable and clean. The staff was friendly. Nice place to sta.Genuine Hotels.com guest review
This is an optimal location in the DFW area, primary reason why I chose it. The room layout and comfort was very pleasing however it needed updating! Rather to say it needed a bit of maintenance! A ventilation system in the bathrooms would help tremendously but the mold in the bathroom ruined the overall stay for me! There was serious mold growing within […] the grout of the bathtub tile and that gave the room an overall filthy feeling for me. Plus a room for $160/night should include some amenities (like free wifi,parking, or breakfast), i mean goodness!!! Read moreGenuine Hotels.com guest review
"Dissapointed for first time at Westin"
Hotels dot com great and easy use. However was treated as second class guest by hotel due to paying less and shopping savyGenuine Hotels.com guest review
Overall experience was positive. The main areas of the hotel were beautiful and well maintained. Slightly disappointed in the condition of the room. Didn't seem to be up to typical Westin standards - needed to be updated and it just seemed neglected. The best part of this hotel experience was the staff. They were perfectly attentive and truly friendly. […] Service is key - and for that I would consider staying at this hotel on my next trip to Dallas. Read moreGenuine Hotels.com guest review
Overall it was pretty good. The staff was excellent. Very customer service driven.Genuine Hotels.com guest review
Lobby is beautiful. Room was very clean and bed was comfortable.Genuine Hotels.com guest review
"go somewhere else"
The bed was great. That was the only positive thing. When we got there there was urine on the toilet seat. We paid for parking before hand, but they charged us again at checkout. When we arrived they had our reservation all wrong and we told the guy "no it should be a room with a king" and he didn't believe us until I showed him our papers. Also, you […] have to pay for everything there, which I was expecting, but a bottle of nestle water costs almost 6 bucks when you can walk across the street and get a dasani for $1. I'm done with these hotels, best western is a lot better, more clean, more perks, with a much nicer staff. Read moreGenuine Hotels.com guest review
"it was good"
For the price we paid it was good. A little out dated decor in the rooms but still a good deal.Genuine Hotels.com guest review
"Lots of space"
The expedia deal for a suite, breakfast, internet and parking for $196 was an exceptional deal. However, the furniture in the suite needed to be sold at a garage sale or given to Goodwill. The bed and bedding were great.Genuine Expedia guest review
Meal was typically overpriced with limited lunch menu but not much off from typical suburban high rise options. Staff was pleasant and helpful other than the business center which was virtually useless as the computers available for printing were not functioning. They did have back up plan and printed some items uploaded to a cloud site for free to […] compensate for the inconvienence. Finding out the option from staff took a little patience. Read moreGenuine Expedia guest review
The rooms were great! Very clean and updated. All of the staff were friendly and helpful. I would definitely stay here again.Genuine Hotels.com guest review
Room was nice. Hotel was understaffed but staffers were nice. Were not told until we arrived that we had to pay if we wanted to park in the garage or use in-room Internet. The lobby Internet was free. Good location but surrounding road construction makes getting in and out a bit of a challenge.Genuine Hotels.com guest review
I thougt the decor was sparten, the rooms were very average, not dirty just nothing special.I want be returning again,, Its the second time this year I have been dissappointed Westin, Starwood, or whatever ,,,never aagin...Genuine Hotels.com guest review
"Great location close to Galleria"
The hotel was great but the construction around it was awful, which of course should be taken care of soon and is in no way the responsibility of the hotel. The one negative thing I would say is that the parking garage is too small. In Texas, people like to drive pick up trucks and it was a pain getting in and out of the garage and the parking spot […] s, Read moreGenuine Hotels.com guest review
"Clean, convenient, friendly"
The hotel, while clean, is looking tired. The room was clean and did not reek of Febreze as many hotels do. The king-size bed did not have a proper fitted bottom sheet and housekeeping repeatedly made the bed with a gap at the foot of the bed.Genuine Expedia guest review
Every thing was great except the construction. Of course not the hotels fault. The breakfast buffet was fabulous. The beds were heaven. All in all a wonderful stay.Genuine Hotels.com guest review
The staff really make this hotel a great place to stay. My grandson loved the glass elevator, the pool, and all the places he could go. We liked it as it was comfortable, quiet, clean and great views! We didn't eat at the hotel but I did have a few drinks... they have a great pour.Genuine Expedia guest review
"Great stay again"
I always select this Westin location when I am in Dallas on business. It is a great location and I always receive nice service and a wonderful room.Genuine Hotels.com guest review
"Friday night check-in debacle"
Had requested two beds(2 adults 2 children). Were told only king available, would send cots. Then were told by bellman we would be moved to a new room with two queens. The cots show up which we let them know we are waiting for a new room key. We wait another hour, not unpacking or wanting to mess up the room, contact front desk who is clueless and could […] care less. The houskeeping dept called back and asked why we sent the cots back. By now it is 10:30-11pm and kids need to go to bed. He sent us the cots and we stayed in the room. Of course one of the cots didn't have a blanket, which we did request and was sent up within a few minutes. At least the housekeeping dept is on top of its game. The front desk and bellman were pathetic. Read moreGenuine Hotels.com guest review
the hotel is large and in a great location. the lobby and bar area are pretty nice and the staff was extremely courteous, but the hallways are quite dark and dingy. Overall, solid choice for the price.Genuine Expedia guest review
"Very nice hotel"
Hotel was very nice. My only complaint was that you have to pay an additional $12 per night to park.Genuine Expedia guest review
A pleasant hotel with good physical accomodations. It's a bit out of the way, but everything in Dallas is 15 minutes. Not a lot to do around hotel. The staff was OK. At first they debated my rate and perks, but once they looked at the reservation they chilled out. The staff was helpful the next two days. Breakfast was good, but came back late one night […] and no place to buy a snack. Small thing, but an annoyance. Overall good value for the rate. Wouldn't want to pay a premium to stay here. Good solid B+. Read moreGenuine Expedia guest review
"Great place to relax"
Had a good time in the hotel. The room AC was a bit off but they fixed it right away. The restaraunt in the lobby was slow service but the food was good so the was ok. The front desk was very helpful. The hotel is very clean and in a nice area with easy access.Genuine Expedia guest review
This hotel was very nice. They had one of the most comfortable hotel beds I have slept in. I would def. recommend this hotel and would stay again if I needed to be in the area.Genuine Hotels.com guest review
"Great for Nearby Business"
I stayed here mainly for the convenient location-- I had a meeting about 2 miles away and have previously made the mistake of staying downtown and fighting 635 traffic. The stay was just as enjoyable as the location-- complimentary breakfast buffet, very clean rooms, and very friendly staff. I always have good experiences at Westins, and this was no […] exception. Read moreGenuine Hotels.com guest review
"Excellent free breakfast"
Everything you'd expect from a Westin - very nice, clean, fancy. The free breakfast was AMAZING. Eggs, bacon, oatmeal, fresh fruit, egg whites & spinach, coffee, OJ, etc. Perfect for a business traveler not wanting to worry about finding a place to eat in the morning.Genuine Hotels.com guest review
"Business meeting at hotel"
Walking trail maps great- very close to 5 mile trail. Currenlty construction on 635 is a mess (September 2012) but this is temporary issue. Food, service, bed, sleep, conference rooms all wonderful. Sound system in conference rooms very poor. This is only complaint on entire weekend in hotel conference.Genuine Hotels.com guest review
"Fantastic stay for business travelers"
I come to Dallas every week and have narrowed in on this hotel as my favorite. Great price, fantastic service and they often include free parking and free breakfast. Their beds are by far the most comfortable in the industry and the professionalism of the staff is reflected in every facet of your stay. I'm a very big fan of the Westin Brand and this […] is much better than the San Diego Westin. Read moreGenuine Hotels.com guest review
Wish they had a refrigerator in the traditional rooms and a little pricey on the wineGenuine Expedia guest review
"Great Hotel..Staff Need Re Training"
I found the property to be in great condition for the age of the hotel, but the staff were less than friendly. I attempted to check-in a bit earlier than the normal 3pm and all I got from the front desk staff was that my room was not ready and they would call me on my cell phone when it was ready. No offer to check my bags while I waited or anything. […] In the end they never called me, I came back two hours later and had to ask if the room was ready. Read moreGenuine Hotels.com guest review
"Great Place to stay in Dallas!"
We thoroughly enjoyed our visit to Dallas and the experience at the Westin could not have been better. The staff members were very helpful and attentive.Genuine Expedia guest review
"Excellent choice for the business traveler"
Wonderful experience all the away around. Could not have asked for a better business travel experience. The three people in my party would absolutely stay at this hotel again the next time we come to town.Genuine Expedia guest review
"Very personable and safe place to stay!"
I am a young mother of 3, I was attending a class close by this hotel. After reading so many reviews on all available hotels, I decided on this hotel... It was also very comparable on pricing, to surrounding hotels. As soon as I arrived I was treated like a celebrity! Everyone so helpful and kind! When I got past the doors and to the front desk I was […] greeted by Diana! She and the rest of the staff catered to me like I was family. I never have weekends away from my kids and this weekend was made to be magnificent by this hotel staff! Also a beautiful Indian engagement party going on in the ballroom.. I was welcomed in by these people to join their party.. I actually never left the hotel each night after class, because I always was being comforted and entertained while staying there! Food was great! A little expensive, but very tasty! I do not have one negative thing to say about this hotel! I, in fact have another class coming up and can't wait to book again!!!! Read moreGenuine Expedia guest review
"Dog-friendly room not set up, needs renovations"
Overall a nice hotel. The lobby and public areas are very modern and nice. Although clean, the rooms need to be updated. Additionally, the "dog friendly" hotel did not set up our room with the dog bed, bowls, and treats that were mentioned even though I called 3 days ahead of time to ensure they would be. When the dog stuff did arrive (1 hour after […] check in) we were still missing one of the food/water bowls, and did not get the doggy welcome package. While I would consider staying here again, I'd probably look elsewhere before I book. Read moreGenuine Hotels.com guest review
"Great location for Business but needs a facelift"
Comfortable bed, Nice lobby, Good workout space, Old interior design, Black marks on mirror in hotel room, Old bathroom, Stale smell of cigarettes, Condensation on AC unit that blasted the entire duration of my stay, Peeling wallpaper, Lots of scuff marks on wallsGenuine Hotels.com guest review
"Good service at a fair price, uncomfortable bed."
The bed was hard and the pillows flat. Very hard to sleep there.Genuine Expedia guest review
Our experience at this hotel was fantastic! The staff was very accommodating and friendly. The room could have been a little cleaner. The food and service were great and garage parking is free with hotel stay. I would recommend this place to anyone.Genuine Hotels.com guest review
The hotel was really nice but the room didn't look anything like the picture so I'm a little disappointed about that. But it was easy to get to since it was right next to the on and off ramp of the interstate.Genuine Hotels.com guest review
We knew they were pet friendly, but when the delivered a "heavenly bed" and bowls to our room we were shocked. They accommodated our pet and our accessibility needs. Excellent experience!Genuine Hotels.com guest review
Nice hotel. Lobby bars and dining not open for enough hours. Parking has to be paid for which is odd considering fact that the hotel is not in a prime location.Genuine Expedia guest review
"Nice hotel for vacation"
Very nice hotel with great breakfast and my toom had a nice view.Genuine Expedia guest review
TV quality was real bad and had to get remote from Maintenance. Bedding was old and need to be renewed. Breakfast was an excess $24 with no omlet service like most hotelsGenuine Hotels.com guest review
Excellent overnight stay. Would do it again anytime. I'm not sure if it was a special deal but free breakfast, parking and internet. Doesn't get any better.Genuine Hotels.com guest review
"Decent Westin Hotel"
Front entrance is nice. That's about it. I paid a little extra for a better corner room, but the room still doesn't have free internet access. There is a fee for parking.Genuine Hotels.com guest review
"older but still a nice stay"
This place is a little older and it is starting to show within the building. Could use an update. That being said I still thought this was a great place to stay. Just make sure that you call ahead and make sure your reservation is correct. I ordered a Jr. Suite with a king bed and from hotels.com into their system it showed up as just a regular room […] king bed. They got me into the right room immediately after seeing my receipt from hotels.com. My room was clean and I enjoyed my stay. Read moreGenuine Hotels.com guest review
"One of my favorites"
Its not just the cleanliness of this hotel. I have been staying and returning to this hotel for years. Not only is the hotel wonderful but the staff goes beyond the norm to make their guests feel welcome. I have the opportunity to stay at some very luxurious hotels across the country but when Im in Dallas The Westin is my home.Genuine Hotels.com guest review
Hotel was great, but lots of construction going on with the highway and street nearby, so add an extra 10-15 minutes to your plans for driving.Genuine Hotels.com guest review
"very nice and accommodating"
excellent and staff was very helpful. Would stay there again.Genuine Hotels.com guest review
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