The lobby area is much nicer than the rooms. Overall it was nice and the staff very accommodating.Genuine Expedia guest review
"It was fine"
Everyone was extremely nice, anytime I needed something they was always happy to help!! The only issue I had is when they came to clean the rooms, they didn't change the linen and comforter, other than that I had a very pleasant stay!!Genuine Hotels.com guest review
"Nice room size, a bit rough on the edges."
Enjoyed the hotel. Lobby and hallways were clean. Our bathroom wasn't as clean. Hair in the tub drain, chemical stains on toilet seat. took awhile for the AC to cool the room but outside temps were in the high 90's. Business area but not far from shopping and restaurants. Staff was very nice.Genuine Expedia guest review
we stayed one night and it was good place for the price we paidGenuine Expedia guest review
"Really old, unrennovated rooms"
Don't let the beautiful lobby fool you. The rooms are really old and musky. The beds are comfortable but the rooms are circa 1980's.Genuine Hotels.com guest review
Great hotel. The issue was the location and the traffic. If going to a convention needed to be closer. Also too far from the airport. This location does not pick up from the airport. But does have transportation.Genuine Hotels.com guest review
"Good hotel close to SMU"
Looks like an old hotel. But it was clean and the staff were great. Not sure you should rate this hotel as a 4 star hotel. May be 3.5 stars !Genuine Expedia guest review
"Holiday weekend stay"
Pleasant surroundings ,convenient to freeway , easy parking, hotel staff excellentGenuine Expedia guest review
"Nice, could use a little updating"
I agree with other posters that the hotel is very nice, but is about ready for an update to the rooms. The lobby is nicely remodeled, now they need to do that for the rooms and the pool area. That will make this a four star hotel again. Also, the lobby sometimes had a funny smell...like onions...don't know what that was.Genuine Hotels.com guest review
"Nice place, comfortable beds"
Very nice hotel. Great beds. Very clean. Easy to get to. The only thing I didn't like was charges for everything, including having to pay to log on to the Internet to print a file (plus $.69/page). Parking was also pricey.Genuine Expedia guest review
The lobby area is nice, modern and clear, however the rooms, although clean, are outdated with mildew buildup and rust in the bathroom, cracked tiles, etc. The towels looked like they should be retired, and the pool wasnt clean and the surrounding area smelled like paint thinner. However, the service was good and the location convenient.Genuine Hotels.com guest review
This hotel was very clean, the staff was welcoming and courteous. The only bad thing I can think of was the fact that the hotel is in the middle if highway construction, however that really has no reflection on the hotel itself. I enjoyed my stay and would stay there again.Genuine Expedia guest review
"Westin Park Central review"
Room fine, but no small refrigerator. Fairly quiet. Not much choice of food in the restaurant.Genuine Expedia guest review
"ACK! Don't stay here!"
This was the worst Westin experience I've had. I expect the best from Starwood, and this was a miserable surprise. As soon as I walked off the elevator, onto my floor, I KNEW. Carpets were old and stained. Walls were yellow. Doors were scratched... The room smelled like old socks and long gone cigarettes. I wouldn't even take off my shoes! I called […] SPG and got myself the OUT OF THERE! DON'T GO. Read moreGenuine Expedia guest review
"parking lot is a mess"
we loved the hotel and have stayed there often- but the parking lot is terribly dirty, unkept, hotel is nice. brakfast is pretty good but crazy expensive for breakfast.Genuine Hotels.com guest review
Nice place to stay. Centrally located.Genuine Hotels.com guest review
"No quality inspection of the Room"
The air conditioning did not work, the windows had hand prints on them and when taking a shower the steam on the mirror showed someone's name. There was only one bar of soap for both the shower and the sink. There was no one at the front desk two of the three times I went there. You had to knock on the door to get someone to come out. The parking […] was additional $15 unless you are willing to walk far away and park in a public lot. The Wi-Fi is at a substantial addional charge. I recommend an economy hotel. You get AC, two bars of soap, free Wi-Fi and you can park on the hotel premises. Read moreGenuine Expedia guest review
Everything was ok, however food prices were ridiculous for the type of food. The charge for the parking garage was higher than Expedia and there is free parking diagonal from the hotelGenuine Expedia guest review
"Nice place, not so nice Internet connection."
As the title says, the hotel is very nice. The staff is even nicer. But if you're there on business, beware that you could be in for a rude awakening when the internet is very slow and comes to a screeching halt at times. It may have just been my room (my first time in this hotel), as I was on the 17th floor at the very end (room 1701), and perhaps […] the wifi signal doesn't reach that far with efficiency (note there is no ethernet cable in the room to plug directly into either). Again, great hotel, brutal Internet connection. I wouldn't stay there again because of the Internet, I need it too much for work. Read moreGenuine Expedia guest review
When entering the room we noticed a stale cigarette odor, it may have been more musty than smokey. In the bathroom someone had turned off the hot water valve under the sink because the faucet wouldn't turn off. So we had to reach under the sink and turn it on/off each time we wanted hot water. The front desk staff had offered to send someone in to […] repair it but we declined because it was 6:00pm and we were checking out at 6:00am the next morning. They did give us 2 complementary breakfast vouchers however I had to ask for this compensation. The hotel is in a great location and the price of our room was decent bit the it is old and in great need if a facelift. Read moreGenuine Hotels.com guest review
"2 small vents for AC"
The executive suite- you pay $1500 for- horrible and HOT. 2 small vents that blow against walls. It was humid and icky in there. Don't pay that price and get a Junior Suite instead- much nicer and much cooler.Genuine Hotels.com guest review
"very old and beat up Westin"
$13 dollars to park, $26 for valet parking. dirty hallways and worn facilitesGenuine Expedia guest review
Good location but rooms are dated. Public areas of hotel are nice and the fitness center is large.Genuine Expedia guest review
"Ok, but not exceptional for a 4-star hotel"
We weren't impressed with the condition of our room upon arrival. It didn't look as though it had even been vacuumed. Other than that, the room was ok. I wish there had been queen beds, rather than full. The amenities such as the pool and the workout facility were very nice, however. I wish that the hotel staff would have been more friendly and willing […] to help when we needed to print tickets we had purchased for an area attraction. Read moreGenuine Expedia guest review
"comfortable place good location"
Solid hotel with good amenities and pleasant staff.Genuine Expedia guest review
Fabulous last minute booking! I would have given them 5 stars on everything except for the design of the room on the corner of the 15th floor only had 1 AC vent that blew at a wall and the room never got cold enough for me. Great employees from valet, desk staff and room service staff all excellent. Highly recommend this hotel. It is in a very great […] location to set out for anywhere in the metroplex! Read moreGenuine Hotels.com guest review
"nice tucked away convenient hotel"
An aging gracefully older hotel that still beats many many 90% of newcomersGenuine Hotels.com guest review
"Always a good stay at the westin"
This visit was a bit crowded with some convention staying at the hotel, but overall another good experience. One note - the "valet vs. garage parking" is slightly abusive - the valet asks what you want without telling you the garage parking is free while the valet service is $27/night.Genuine Hotels.com guest review
"Great place to stay very comfortable"
Very nice place to stay I would recommend this place to anyone staying in the Dallas area. It was very welcoming and comfortable and the staff was superb :)Genuine Expedia guest review
"air conditioner did not work good enought,"
air conditioner did not cool the room good enought. I would not stay at this westin again.Genuine Hotels.com guest review
I reserved a corner room. It was more of 2/8 of an octagon. It was large, but only had 1 air conditioner vent. The room was very dark, even with 2 windows in it. Self parking was 13.00 a night. I also had to pay for internet service.Genuine Expedia guest review
"Not worth the money"
We splurged on a nice hotel for a weekend getaway, and were very disappointed in the quality. At first glance the hotel is beautiful; lobby, entrance, bar, etc. The room, however, was another matter. Our a.c. went in and out all weekend; I kept having to turn it off and reset it to make the room cool off. The t.v. didn't work well; sometimes there wouldn't […] be a picture, and we'd have to turn it off and let reset itself as well. The hair dryer kept shorting out. The ice machine on our floor was empty, so my husband walked downstairs and spoke with the manager who told him he could either get some from another floor or we could have some delivered. He asked if we could please have some brought to the room, and they were kind enough to do so...3 hours later. We also feel like, as much as we were paying for the room, the wi-fi should be free, but it was an extra charge. That's just a personal opinion. Also, on a side note, the hotel is not located near much. There a fast food restaraunt, and a high end restaraunt, but nothing in between, and nothing "to do" close by. We would most likely not stay here again. Read moreGenuine Expedia guest review
Great stay, room was very comfortable. The area though, was a bit far from a lot of the weekend activity, at least for my preference.Genuine Hotels.com guest review
"Nice room, great location, a solid 4.5 stars"
The location is great for any north Dallas activities. Easy in-out for parking, highway access, etc. The room was spacious and comfortable -- although it's so large we could hardly read the info on the TV from the bed or seating. Only complaints were no exhaust fan in the bathroom (ok if you like lots of steam and fogged mirrors), and the sink faucet […] leaked all over the counter top every time we turned on the water. Not big problems, but definitely takes .5 off the overall rating. Read moreGenuine Hotels.com guest review
Housekeeping was not good, mattress was soiled and stained, and views were horrible. Not your typical Westin!Genuine Hotels.com guest review
"Very Nice place"
Rooms are very nice. Bad thing was WI-FI is $10.00 a day.Genuine Hotels.com guest review
"needs an update"
I must not have a good understanding of Hotel Rating system cause the 3 star la quinta is much nicer than this hotel. maybe just cause it is too old. that is why it is so cheap i guess.Genuine Hotels.com guest review
Over all stay was very nice. The only complaint I have is the fact that you charge for parking. I believe no one should have to pay for parking at any hotel! Parking should be included.Genuine Hotels.com guest review
"Fun night out"
very nice room for a great priceGenuine Hotels.com guest review
Great hotel and service. I'd definitely stay there again. The only thing I could say that wasn't really nice was the location. It's in the middle of a business area and there wasn't a lot really close by. Other than that though I'd recommend it.Genuine Hotels.com guest review
Very central, modern and friendly.Genuine Hotels.com guest review
We had a huge suite on a SUnday night for less than $200.00. That's a good deal....Genuine Expedia guest review
Hotel lobby and entrance nice, refurbished. The rooms are a bit tired, though. Why are only 2 out of 5 elevators moving???Genuine Expedia guest review
Hotel rooms in need of refurbishment, rooms very dull but clean - no mini bar/ fridge. Staff all very friendly. A number of hotels in the area, unlikely I would return to this hotel unless refurbished.Genuine Hotels.com guest review
Awesome hotel! Excellent staff!Genuine Hotels.com guest review
It was very comfortable and clean. The staff was friendly. Nice place to sta.Genuine Hotels.com guest review
This is an optimal location in the DFW area, primary reason why I chose it. The room layout and comfort was very pleasing however it needed updating! Rather to say it needed a bit of maintenance! A ventilation system in the bathrooms would help tremendously but the mold in the bathroom ruined the overall stay for me! There was serious mold growing within […] the grout of the bathtub tile and that gave the room an overall filthy feeling for me. Plus a room for $160/night should include some amenities (like free wifi,parking, or breakfast), i mean goodness!!! Read moreGenuine Hotels.com guest review
"Dissapointed for first time at Westin"
Hotels dot com great and easy use. However was treated as second class guest by hotel due to paying less and shopping savyGenuine Hotels.com guest review
Overall experience was positive. The main areas of the hotel were beautiful and well maintained. Slightly disappointed in the condition of the room. Didn't seem to be up to typical Westin standards - needed to be updated and it just seemed neglected. The best part of this hotel experience was the staff. They were perfectly attentive and truly friendly. […] Service is key - and for that I would consider staying at this hotel on my next trip to Dallas. Read moreGenuine Hotels.com guest review
Overall it was pretty good. The staff was excellent. Very customer service driven.Genuine Hotels.com guest review
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