Nice hotel for a weekend stay. No pool and limited gym was a little annoying. Enjoyed how lively the lounge was. Great for young couples on weekend trips like us.Genuine Expedia guest review
"A bit disappointing"
Appreciated the spirited decor but was disappointed with the room. It was small, and very dusty! Dust accumulated in very noticeable amounts on furniture, even on drinks and wine bottles left out for guests. Surprised by the lack of cleanliness given the hotel standing. Swimming pool was in construction. Pros: beautifull lobby and bar and unbeatable […] location by MOMA. Good service and good food. Everything is nice... except the room Read moreGenuine Hotels.com guest review
Good place to stay but the hotel In need of some updates on decor/style. Starting to look dated instead of modernGenuine Hotels.com guest review
"Disappointing W Hotel"
Only Hotel's name is "W". The rest regarding room comfort & design is very horrible and disappointing. Room is very old, no interior architecture, furnitures are bad. Bed is very unfomfortable. This hotel should not represent W Brand as it gave me the experience and feeling of a cheap hotel room! Unfortunately, the amount that I paid to this hotel […] is a total waste of money. When I gave the feedback to the people in hotel they also agreed about room conditions. This terrible hotel changed my W perception. Read moreGenuine Expedia guest review
"Not very impressed"
Cool building and decoration, super hard bed, tiny room, room service food is mediocre, the pillows had some body else's hair upon our arrival. Overnight parking is $50!Genuine Hotels.com guest review
Loved this hotel! We had a great time and would stay there againGenuine Expedia guest review
Overall stay went well. W is known for nice, clean and trendy hotels. Gym was under renovation, so they set up a handful of cardio machines in a tent outdoors. Given the cold weather, this was not at all pleasant. Also, breakfast was extraordinarily expensive. $33 for an eggwhite omlet and fruit? Come on.Genuine Hotels.com guest review
Loves it. Super friendly staff. Hip, but still good with kidsGenuine Expedia guest review
"Overpriced & Overrated"
The hotel was nice, but I really expected something more luxurious for what we were paying. The lobby area was cute but small, nothing like the grand entrance of the W in LA. Our room was nicely decorated and clean, but tiny. The bathroom doors are completely see-through and don't close all the way, so if you are not totally comfortably with the people […] you are staying with, this is not the place for you. $60/night for parking and $14 for wi-fi. Really? I did, however, appreciate the complimentary Bliss toiletries and comfy mattresses/bedding. Read moreGenuine Expedia guest review
"Great hotel with a couple quirks."
The room was stylish and spacious and the bed very comfortable. We were upgraded to a view room which was very nice but I probably would have enjoyed a lesser view as well, as the room itself was so comfortable. The bar is great but I knew that already. Alas the neighboring art museum is closed for "renovation" for several more years. Negatives: the […] gym is similarly under "renovation" and what's available is not big enough for two people to work out at the same time (except for cardio, in which case 3-4 can fit). The card key system is seriously flawed; nearly everyone I met in the elevators had a problem with their card. We had to have both of ours replaced twice. Finally, the way the bathroom is connected to the rest of the room, particularly the door, means you don't have complete privacy when taking care of your business. For a married couple this was not a big deal but if you're on a date or bunking with friends keep it in mind. I was quite happy overall and will probably stay there again. Read moreGenuine Hotels.com guest review
very disappointed that pool was not in working order, so cold in workout room, terrible conditions asked to use sister pool at St Regis and was denied, loved the high floor,comfortable room, fabulous view!Genuine Hotels.com guest review
Check in was a nightmare..not a very friendly staffGenuine Hotels.com guest review
The view was amazing but there were mechanical issues with the room that kept us up all night, it was very annoying and left us restless.Genuine Hotels.com guest review
Great service I would go back, recommend that people stay here for the great service, awesome bar!Genuine Expedia guest review
"Amazing beds, horrible staff"
The beds are about the only thing we would consider returning for. Everything is way overpriced & the room service manager had no idea how to deal with a customer complaint. No one dealt with my issue & didn't comp anything. Terrible customer service!Genuine Expedia guest review
Always nice place to stay ! Would recommend this hotel to friends.found all it's amenities to be great and found it easy to get to . At arrival the staff was very helpful .Genuine Expedia guest review
"4 out of 5, good one night staycation."
Only a 4 out of 5 because of the streaky windows, near cold breakfast and pricey parking. Other than that it was a great stay. We stayed here, one night, for valentines day. Although it was a quick stay I will say I enjoyed myself. The staff was friendly, the facility was clean and lively, and the room was as depicted. I could've done without the $56 […] parking charge, I found that to be a little ridiculous for guests, there should be some sort of discount if you're already paying $375 for a room. But anyways. The door men and concierge were very accommodating. And helped us get a nearby restaurant in a rush. When we came back there was a loud but tamed crowd in the bar and club area. There seemed to be a lot of people celebrating the holiday. It was a very trendy scene. We spent the rest of the evening in or room which had a great view (cool corner king room) but the windows had a lot of streaks and water/sediment stains which made the view/ambiance a little less exciting and romantic. The bed was like heaven. So comfortable. Especially for a stomach or side sleeper. The shower amenities were nice, I really liked the soap and body butter. We had breakfast in bed before we checked out the next day. It was good. Definitely overpriced and arrived lukewarm. To me it should've arrived pipping hit, given that it was made a few floors away. We would've sent it back but there was an hour wait for breakfast that day and we were starving. Read moreGenuine Hotels.com guest review
Close to downtown and the cable car station. Also close to union squareGenuine Expedia guest review
"Great hotel in a great location."
This is a modern, hip, fun, luxurious hotel! It has a fun, hopping lobby! The staff is very friendly and accommodating! Our room was very comfortable and we had a great view of the Bay Bridge.Genuine Expedia guest review
"too small for the price"
and parking is NOT included, you'll either have to park on your own (like in public parking) or vallet ($60 per day)Genuine Expedia guest review
The staff was amazing! Hotel was very clean and inviting. I've stayed at other W Hotels but this was the best.Genuine Hotels.com guest review
Me and my husband just needed a night away. I am pregnant so we just wanted a night alone before the baby comes. The staff was great, room service was tasty. I wasn't feeling well by check out time and they let us stay an extra hour so I could take a nap. We will definitely be back for another weekend awayGenuine Hotels.com guest review
Everyone was polite and wanted to ensure we had a great stay.Genuine Hotels.com guest review
"Nice room. Terrible service...."
What good is a nice room when the people that work at the hotel are rude? There was a party going on down the hall from my room and for whatever reason, me and my 3 friends were the ones who got in trouble. Have no idea who that works... It was 10pm on a Saturday night. 3 ppl in the room listening to music and talking before we went out for the night. I […] talked to the security guard, who was a douche with a shocking a use of authority. He left and then came back within 3min saying he received another complaint and that everyone had to vacate the room. It was ridiculous. 3 ppl......... On a Saturday night. I normally don't even review the hotels I stay at because I don't care enough. These jerks deserve a bad review for how they treated me and my ppl on a Saturday night after paying good money for a room. On top of if all, you can't bring your own alcohol anywhere in the hotel minus your room... So when they kicked all 3 of us out of the room we had to go downstairs and pay for overpriced drinks. The room was sick. Great view. The hotel itself was immaculate. The service, TERRIBLE! Never staying there again. Read moreGenuine Hotels.com guest review
The only bad experience was I had to wait in line to check out for about 10 min. For the price of the rooms nobody should have to wait in any lines at this hotel.Genuine Expedia guest review
Slick hotel, great service, smells good +Galaga in the awesome barGenuine Hotels.com guest review
"Love the W, always"
I had a great stay at the W. The service was great. My one complaint is that the windows don't open which can make for a stuffy room after a couple of days.Genuine Hotels.com guest review
"Very close to convention center."
Very close to concention center (Moscone Center). Literally a block away. Hotel was clean, business posh, not worth the $650 a night i paid for the conference i had to attend. Quite frankly not worth anything over $300 a night. I dont see the value in it. The W's in miami and ny are far better. Eventhough my job picked up the tab for this hotel, i still […] feel it wasnt worth the money. Read moreGenuine Expedia guest review
"Excellent place near Moscone Convention Center"
Just across the street from the Convention Center, no other hotel is better located. Excellent service .Genuine Hotels.com guest review
"W San Fran"
Staff was great. The Acura car they used to give us a ride to warf was really nice and the driver was super! Hotel lobby and bar were very nice. Room needed to be updated. View of bay was nice too. Parking a bit too expensive. Over $50 per night.Genuine Expedia guest review
The staff is amazing, the food at Trace was amazing, the hotel is gorgeous. Overall, we had a great stay @ the W.Genuine Expedia guest review
"Avoid room next/close to elevator"
I arrived late due to a business reason, I just went straight to the room after checkin an hour before midnight. However, the room I got is located at the corner and is very close to an elevator, which is awful. I can hear the noise from elevator every other 5 minutes from my bed. But since I am too tired and really want to save time on rest, I didn't […] request to change room. If anyone book this hotel, I would recommend to ask if the room is close to elevator before you accept the room during checkin. I probably won’t stay in this hotel unless my company pay for it again. Read moreGenuine Expedia guest review
Nice hotel, but not really a strong "4" on our scale. Staff were very helpful and friendly. Hotel was clean and trendy. A nice place to stay if you cant find anything better, but not a destination hotel for us.Genuine Hotels.com guest review
Is a very stylish hotel, optimal for business travelers and couples.Genuine Expedia guest review
"Nice place to stay."
Went for our 20th yr anniversary trip to San Fran/Napa. Hotel was nice and the Acura experience was great.Genuine Expedia guest review
"I Love The W"
For the price you really can't beat what you get. 2nd time at this location and it does not let's down. Not much in the immediate neighborhood, but a short taxi ride can change that. The service is always good and rooms are clean ready for your arrival. Name brand food and drink options from the mini bar with a touch or local flare (Hanger One Vo […] dka) Read moreGenuine Hotels.com guest review
My husband and I love this place. The service is unsurpassed; some of the most attentive people I've ever met! Beautiful rooms and great food. Only disappointment this time was that I paid for a corner room and they didn't have one available. They "upgraded" us to a smaller room on a higher floor, but I was hoping for the corner room for the cool sitting […] area and larger bathroom. Otherwise, another memorable visit to our favorite hotel. And the Labor Day deals were incredible. Read moreGenuine Hotels.com guest review
"70s Holiday Inn decor in rooms"
Just not pleasing to the senses. NONON ONOONOOONO.Genuine Expedia guest review
"It's The W"
W properties are very cookie cutter. You can expect the same from each location and it doesn't let you down. Everything here is about service and they do a great job with it. Room felt large for SF which is nice. Already booked another room here for a personal trip.Genuine Hotels.com guest review
"Worst Hotel I've ever stayed at"
I would never stay here again.. I will start with the neighborhood. The three of us who stayed there wouldn't leave the hotel at night due to the activities in the neighborhood. The rooms were dirty, bathroom was disgusting.. Front desk staff was rude... Never staying here againGenuine Hotels.com guest review
I've stayed at the W in San Francisco several times and it is always great. The service and atmosphere is "bar none" in the industry. The only advice is to call down for your car 30 minutes before you check out otherwise the wait could be an issue especially if you are in a hurry! Love the Lemon Sage shampoo and conditioner by Bliss Products!!Genuine Hotels.com guest review
always great service... only downside is that lounge closes "early" (boo California laws)Genuine Expedia guest review
"Review from a late 20's hotel snob."
I've stayed in W's in the past. Never a bad experience. Front desk was attentive upon arrival. Lobby ambience was upbeat, new, and clean. Room decor was nice but a bit forced trying to look trendy. Bathroom is a bit dated, they forgot to remodel that part BUT it was clean. Room service selection was surprisingly boring. As a frequent traveller I order […] room service often enough to tell you it was like ordering food at a cafeteria (burgers, fries, cookies) I noticed you could order selections from the restaurant in the lobby, when I asked the person on the phone they insisted it was the same menu. On my way back from a late night, someone threw up by the elevator on my floor. I was a bit grossed out but realized it was probably from a late partier who couldn't handle himself. Read moreGenuine Hotels.com guest review
"nice hotel for business trips"
Everything is a great the rooms are clean and comfortable, the staff is friendly and the overall location, infrastructure is good. The only two things that are not up to standard of the W hotel is the cleaningness of the pool and the MUSIC IN THE LOBBY IS TERRIBLE! HORRIBLE EXPERIENCE of the lobby and the bar just because of the MUSIC!Genuine Expedia guest review
"Know what type atmosphere fits your trip."
The W Hotel is designed for a certain type guest. It is a very hip hotel and a perfect hotel for young, sophisticated traveler primarily seeking adult companionship. The bar opens into the lobby and guests are walking around with martinis and basically a party type atmosphere. The staff is very helpful and accommodating but not part of a hotel group […] that is focused on a calm, relaxing atmosphere. As I am a fan of Ritz Carlton, 4 Seasons type hotels, the W was certainly not a good choice for my vacation. It was shiny, fast paced, and club ish. However in closing I must say that the staff was very accommodating, the rooms very "green" and they did their part. It just was not the type hotel I should have chosen. Read moreGenuine Hotels.com guest review
"Great weekend getaway hotel"
The hotel is what you expect of a W Hotel. The rooms have a very modern, minimalist style. They are a bit smaller than some of the other 4 Star hotels in SF. There is construction going on next to the valet area making it a bit difficult to get into the drive. Valet service was not very good. Hotel restaurant was just OK on food quality and service […] . Read moreGenuine Hotels.com guest review
"First trip to San Fran"
We stayed 2 nights. First night we had a room that was not up to par and the bed hurt our back. We spoke to the manager and he changed our room and stepped above and gifted us a bottle of champagne for the trouble. Overall we were happy.Genuine Hotels.com guest review
"See and be seen"
Like most W hotels, this was very much an "all about the image" hotel. Arrival by car was a bit tricky due to construction outside. I nearly missed the valet area and actually had to back into it as it was hidden behind a construction fence- and then pay $56 for overnight parking. Wow. The welcoming just wasn't that warm overall. Had to ask for help […] with bags, and some staff members were standing around when we came in, not offering to help us or welcome us. The room itself (corner king) was very comfortable. Service was questionable. Called in advance for a tazi and still waited a while. Called in advance for car- waited 20-25 minutes. It's pretty, but probably not worth the price, and you could likely do better nearby. Read moreGenuine Hotels.com guest review
"Giants game overnight ear"
Rooms were very comfortable and well stocked with accesories, bar, gadgets and tech gear to support most electronics. Almost to the point of being excessive (so much stuff that it looked crowded and made it hard to pack up the next day without thinking you left something behind hidden amongst all the stuff. Lol) Excellent bath products.Genuine Expedia guest review
"A little disappointed"
The room was smaller than it seemed on the web page. There were no bath towels in the room and after calling for towels, they never arrived so we used hand towels....had to call the second time. Not sure we'll stay here again.Genuine Hotels.com guest review
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