Everything's good except the construction nearby. Staff was nice and friendly. Room was good and cute. Oh one more thing is you need call valet service 15 mins before when you use your car.Genuine Expedia guest review
Great service. GunWoo went above and beyond in customer service!Genuine Expedia guest review
"A fun sexy place to stay"
Staying. At the W with my boyfriend for his first trip to SF was perfect. We both loved the lobby and the bar decor, and we could always go downstairs to grab a great drink. Overall the service was great, although you have to wait 15 min for valet to grab you car and it costs $60 night to park it. The rooms are small and with light colors and are very […] modern, I would prefer the decor to match more of the dark purples of the lobby. Still enjoyed it thoroughly and would stay again Read moreGenuine Hotels.com guest review
Hotel staff was great! They upgraded our room for free and gave us a free ride in the hotel Denali to our dinner reservations.Genuine Expedia guest review
"Beautiful hotel, but way too much techno/dub step."
Our room was lovely, the staff was very friendly and accommodating; however, you cannot escape the constant stream of techno/dub step music being played by their in-house dj and generally. The music is in the lobby, the elevator, the bar, outside of the hotel and most unfortunately, it was piping into our room (I think through the air vent from the […] floor above) between 4-6 am on a Saturday. The most disappointing part, was we were there to celebrate our 13 year anniversary. We should have done some research about this place before booking it on appearances alone. I will definitely try to find a much quieter hotel next time we're in San Francisco. Read moreGenuine Expedia guest review
"W ash me"
The hotel and staff are nice. The hotel was not well cleaned. There were rings on the check in desk and other stains. I found my mirror and bathroom counters to be dirty as well. Parking was also inconvenient.Genuine Hotels.com guest review
Hotel was awesome in all formsGenuine Hotels.com guest review
"super cool hotel"
rooms are little bit smaller than pictures but cool and great hotel , so much funGenuine Expedia guest review
The room was so small. No privacy where the bathroom is concerned. No coffee maker in room, no refrigerator in room, housekeeping didn't clean room until after 3 p.m. Homeless around area, a lot. Will never stay there again.Genuine Hotels.com guest review
Nice hotel for a weekend stay. No pool and limited gym was a little annoying. Enjoyed how lively the lounge was. Great for young couples on weekend trips like us.Genuine Expedia guest review
"A bit disappointing"
Appreciated the spirited decor but was disappointed with the room. It was small, and very dusty! Dust accumulated in very noticeable amounts on furniture, even on drinks and wine bottles left out for guests. Surprised by the lack of cleanliness given the hotel standing. Swimming pool was in construction. Pros: beautifull lobby and bar and unbeatable […] location by MOMA. Good service and good food. Everything is nice... except the room Read moreGenuine Hotels.com guest review
Good place to stay but the hotel In need of some updates on decor/style. Starting to look dated instead of modernGenuine Hotels.com guest review
"Disappointing W Hotel"
Only Hotel's name is "W". The rest regarding room comfort & design is very horrible and disappointing. Room is very old, no interior architecture, furnitures are bad. Bed is very unfomfortable. This hotel should not represent W Brand as it gave me the experience and feeling of a cheap hotel room! Unfortunately, the amount that I paid to this hotel […] is a total waste of money. When I gave the feedback to the people in hotel they also agreed about room conditions. This terrible hotel changed my W perception. Read moreGenuine Expedia guest review
"Not very impressed"
Cool building and decoration, super hard bed, tiny room, room service food is mediocre, the pillows had some body else's hair upon our arrival. Overnight parking is $50!Genuine Hotels.com guest review
Loved this hotel! We had a great time and would stay there againGenuine Expedia guest review
Overall stay went well. W is known for nice, clean and trendy hotels. Gym was under renovation, so they set up a handful of cardio machines in a tent outdoors. Given the cold weather, this was not at all pleasant. Also, breakfast was extraordinarily expensive. $33 for an eggwhite omlet and fruit? Come on.Genuine Hotels.com guest review
Loves it. Super friendly staff. Hip, but still good with kidsGenuine Expedia guest review
"Overpriced & Overrated"
The hotel was nice, but I really expected something more luxurious for what we were paying. The lobby area was cute but small, nothing like the grand entrance of the W in LA. Our room was nicely decorated and clean, but tiny. The bathroom doors are completely see-through and don't close all the way, so if you are not totally comfortably with the people […] you are staying with, this is not the place for you. $60/night for parking and $14 for wi-fi. Really? I did, however, appreciate the complimentary Bliss toiletries and comfy mattresses/bedding. Read moreGenuine Expedia guest review
"Great hotel with a couple quirks."
The room was stylish and spacious and the bed very comfortable. We were upgraded to a view room which was very nice but I probably would have enjoyed a lesser view as well, as the room itself was so comfortable. The bar is great but I knew that already. Alas the neighboring art museum is closed for "renovation" for several more years. Negatives: the […] gym is similarly under "renovation" and what's available is not big enough for two people to work out at the same time (except for cardio, in which case 3-4 can fit). The card key system is seriously flawed; nearly everyone I met in the elevators had a problem with their card. We had to have both of ours replaced twice. Finally, the way the bathroom is connected to the rest of the room, particularly the door, means you don't have complete privacy when taking care of your business. For a married couple this was not a big deal but if you're on a date or bunking with friends keep it in mind. I was quite happy overall and will probably stay there again. Read moreGenuine Hotels.com guest review
very disappointed that pool was not in working order, so cold in workout room, terrible conditions asked to use sister pool at St Regis and was denied, loved the high floor,comfortable room, fabulous view!Genuine Hotels.com guest review
Check in was a nightmare..not a very friendly staffGenuine Hotels.com guest review
The view was amazing but there were mechanical issues with the room that kept us up all night, it was very annoying and left us restless.Genuine Hotels.com guest review
Great service I would go back, recommend that people stay here for the great service, awesome bar!Genuine Expedia guest review
"Amazing beds, horrible staff"
The beds are about the only thing we would consider returning for. Everything is way overpriced & the room service manager had no idea how to deal with a customer complaint. No one dealt with my issue & didn't comp anything. Terrible customer service!Genuine Expedia guest review
Always nice place to stay ! Would recommend this hotel to friends.found all it's amenities to be great and found it easy to get to . At arrival the staff was very helpful .Genuine Expedia guest review
"4 out of 5, good one night staycation."
Only a 4 out of 5 because of the streaky windows, near cold breakfast and pricey parking. Other than that it was a great stay. We stayed here, one night, for valentines day. Although it was a quick stay I will say I enjoyed myself. The staff was friendly, the facility was clean and lively, and the room was as depicted. I could've done without the $56 […] parking charge, I found that to be a little ridiculous for guests, there should be some sort of discount if you're already paying $375 for a room. But anyways. The door men and concierge were very accommodating. And helped us get a nearby restaurant in a rush. When we came back there was a loud but tamed crowd in the bar and club area. There seemed to be a lot of people celebrating the holiday. It was a very trendy scene. We spent the rest of the evening in or room which had a great view (cool corner king room) but the windows had a lot of streaks and water/sediment stains which made the view/ambiance a little less exciting and romantic. The bed was like heaven. So comfortable. Especially for a stomach or side sleeper. The shower amenities were nice, I really liked the soap and body butter. We had breakfast in bed before we checked out the next day. It was good. Definitely overpriced and arrived lukewarm. To me it should've arrived pipping hit, given that it was made a few floors away. We would've sent it back but there was an hour wait for breakfast that day and we were starving. Read moreGenuine Hotels.com guest review
Close to downtown and the cable car station. Also close to union squareGenuine Expedia guest review
"Great hotel in a great location."
This is a modern, hip, fun, luxurious hotel! It has a fun, hopping lobby! The staff is very friendly and accommodating! Our room was very comfortable and we had a great view of the Bay Bridge.Genuine Expedia guest review
"too small for the price"
and parking is NOT included, you'll either have to park on your own (like in public parking) or vallet ($60 per day)Genuine Expedia guest review
The staff was amazing! Hotel was very clean and inviting. I've stayed at other W Hotels but this was the best.Genuine Hotels.com guest review
Me and my husband just needed a night away. I am pregnant so we just wanted a night alone before the baby comes. The staff was great, room service was tasty. I wasn't feeling well by check out time and they let us stay an extra hour so I could take a nap. We will definitely be back for another weekend awayGenuine Hotels.com guest review
Everyone was polite and wanted to ensure we had a great stay.Genuine Hotels.com guest review
"Nice room. Terrible service...."
What good is a nice room when the people that work at the hotel are rude? There was a party going on down the hall from my room and for whatever reason, me and my 3 friends were the ones who got in trouble. Have no idea who that works... It was 10pm on a Saturday night. 3 ppl in the room listening to music and talking before we went out for the night. I […] talked to the security guard, who was a douche with a shocking a use of authority. He left and then came back within 3min saying he received another complaint and that everyone had to vacate the room. It was ridiculous. 3 ppl......... On a Saturday night. I normally don't even review the hotels I stay at because I don't care enough. These jerks deserve a bad review for how they treated me and my ppl on a Saturday night after paying good money for a room. On top of if all, you can't bring your own alcohol anywhere in the hotel minus your room... So when they kicked all 3 of us out of the room we had to go downstairs and pay for overpriced drinks. The room was sick. Great view. The hotel itself was immaculate. The service, TERRIBLE! Never staying there again. Read moreGenuine Hotels.com guest review
The only bad experience was I had to wait in line to check out for about 10 min. For the price of the rooms nobody should have to wait in any lines at this hotel.Genuine Expedia guest review
Slick hotel, great service, smells good +Galaga in the awesome barGenuine Hotels.com guest review
"Love the W, always"
I had a great stay at the W. The service was great. My one complaint is that the windows don't open which can make for a stuffy room after a couple of days.Genuine Hotels.com guest review
"Very close to convention center."
Very close to concention center (Moscone Center). Literally a block away. Hotel was clean, business posh, not worth the $650 a night i paid for the conference i had to attend. Quite frankly not worth anything over $300 a night. I dont see the value in it. The W's in miami and ny are far better. Eventhough my job picked up the tab for this hotel, i still […] feel it wasnt worth the money. Read moreGenuine Expedia guest review
"Excellent place near Moscone Convention Center"
Just across the street from the Convention Center, no other hotel is better located. Excellent service .Genuine Hotels.com guest review
"W San Fran"
Staff was great. The Acura car they used to give us a ride to warf was really nice and the driver was super! Hotel lobby and bar were very nice. Room needed to be updated. View of bay was nice too. Parking a bit too expensive. Over $50 per night.Genuine Expedia guest review
The staff is amazing, the food at Trace was amazing, the hotel is gorgeous. Overall, we had a great stay @ the W.Genuine Expedia guest review
"Avoid room next/close to elevator"
I arrived late due to a business reason, I just went straight to the room after checkin an hour before midnight. However, the room I got is located at the corner and is very close to an elevator, which is awful. I can hear the noise from elevator every other 5 minutes from my bed. But since I am too tired and really want to save time on rest, I didn't […] request to change room. If anyone book this hotel, I would recommend to ask if the room is close to elevator before you accept the room during checkin. I probably won’t stay in this hotel unless my company pay for it again. Read moreGenuine Expedia guest review
Nice hotel, but not really a strong "4" on our scale. Staff were very helpful and friendly. Hotel was clean and trendy. A nice place to stay if you cant find anything better, but not a destination hotel for us.Genuine Hotels.com guest review
Is a very stylish hotel, optimal for business travelers and couples.Genuine Expedia guest review
"Nice place to stay."
Went for our 20th yr anniversary trip to San Fran/Napa. Hotel was nice and the Acura experience was great.Genuine Expedia guest review
"I Love The W"
For the price you really can't beat what you get. 2nd time at this location and it does not let's down. Not much in the immediate neighborhood, but a short taxi ride can change that. The service is always good and rooms are clean ready for your arrival. Name brand food and drink options from the mini bar with a touch or local flare (Hanger One Vo […] dka) Read moreGenuine Hotels.com guest review
My husband and I love this place. The service is unsurpassed; some of the most attentive people I've ever met! Beautiful rooms and great food. Only disappointment this time was that I paid for a corner room and they didn't have one available. They "upgraded" us to a smaller room on a higher floor, but I was hoping for the corner room for the cool sitting […] area and larger bathroom. Otherwise, another memorable visit to our favorite hotel. And the Labor Day deals were incredible. Read moreGenuine Hotels.com guest review
"70s Holiday Inn decor in rooms"
Just not pleasing to the senses. NONON ONOONOOONO.Genuine Expedia guest review
"It's The W"
W properties are very cookie cutter. You can expect the same from each location and it doesn't let you down. Everything here is about service and they do a great job with it. Room felt large for SF which is nice. Already booked another room here for a personal trip.Genuine Hotels.com guest review
"Worst Hotel I've ever stayed at"
I would never stay here again.. I will start with the neighborhood. The three of us who stayed there wouldn't leave the hotel at night due to the activities in the neighborhood. The rooms were dirty, bathroom was disgusting.. Front desk staff was rude... Never staying here againGenuine Hotels.com guest review
I've stayed at the W in San Francisco several times and it is always great. The service and atmosphere is "bar none" in the industry. The only advice is to call down for your car 30 minutes before you check out otherwise the wait could be an issue especially if you are in a hurry! Love the Lemon Sage shampoo and conditioner by Bliss Products!!Genuine Hotels.com guest review
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