"It's a party room but not really good for family"
Me and my husband stay at W hotel for two nights and I have a female emergency and they didn't have the product at the room and it was really late at night. And the phone in my room was not working. My husband had a hackthon going on for two days and three nights. So I was alone. There are too much alcohol in the room but no family supply. I feel I […] don't want to stay in this hotel anymore. Read moreGenuine Expedia guest review
We were just in town one night for the last Giants game. We were treated well, the room was comfy, the food at Trace was good, and the bar was fun. We were especially impressed with the concierge service - one of the reasons I love the Starwood Hotels.Genuine Expedia guest review
"everything was great"
nice hotel in a great locationGenuine Hotels.com guest review
"Noisy and late night parties"
For the first time with The W we had a terrible experience. There were parties going on on the rooms next to us until after midnight, the carpet smelled like vomit next morning and there was nothing the front desk could do?Genuine Hotels.com guest review
"I wouldn't stay again..."
There was never a doorman to open a door. We had to lug our bags in ourselves. We used the lobby restroom after breakfast on a Monday morning and it was covered in vomit from the night before and smelled like it. The front desk did apologize and when I got an email from the manager asking for any feedback or concerns I emailed him. I gave him a week […] to respond and never received one. My coworker's daughter happened to check in to the W that same weekend and when she saw her tiny room immediately checked out and went to another hotel in the area. I wish I would have had that option because I would have been out of there. We had to wait 15 minutes to get a drink on a not busy night at the bar too! Read moreGenuine Expedia guest review
"Nice hotel but strange decor."
Coffee was out in the lobby in the morning so I let them know. Instead of making more they just put it away. For a $300 a night room a free cup of coffee isn't a lot to ask for. Especially since there isn't a coffee maker in the room.Genuine Expedia guest review
"Great hotel close to the convention center"
The experience was wonderful, I would stay in this hotel againGenuine Expedia guest review
"Super location and Comfort"
We stayed here for the first time after many other stays in SF. Walked to the Ball Park, the Ferry Building, Bloomingdales, and a great restaurant for dinner. What could be better? The room was clean and quiet, nice accoutrements, very nice staff. The bar/lounge service was a little slow, and the lobby area was small and a little crowded. All in all, […] a wonderful stay! Read moreGenuine Hotels.com guest review
Love the W! Always a pleasant stay.Genuine Hotels.com guest review
"Perect for exploring San Fran"
Rooms are small but comfortable and the location is great walking distance to all of the downtown area.Genuine Hotels.com guest review
"Cleanness part of san Fransico"
Staff bent over backwards to make our stay and experience exceptional .Genuine Expedia guest review
"W hotel downtown"
The staff were excellent and very accommodating for my needs. I had to change rooms and they included a breakfast voucher and free internet. The room and experience were too notch.Genuine Expedia guest review
"WE ALWAYS TRY TO STAY HERE, ITS OUR FIRST CHOICE"
GREAT AS ALWAYS, LOCATION IS GREAT, GREAT STAFF, DECORE IS VERY NICE AND UP TO DATE . WHEN WE ALL MEET UP FOR DRINKS WITH FAMILY OR FRIENDS DOWNSTAIRS WE ALWAYS CHALLENGE EACH OTHER TOO GALAGA OR Ms.PACMAN.Genuine Hotels.com guest review
"Ok hotel - but insane cost for everything"
Stayed at the hotel for about 600 a night for business and hotel still nickel and dimed for the smallest things e.g. internet. Room was clean, but tiny (nothing special). probably will not stay again.Genuine Hotels.com guest review
"Nice happening hotel!"
Great location and happening place too. Room is very nice as well as the entire hotel.Genuine Expedia guest review
"Very nice stay. Recommended"
The hotel was conveniently located in SF. The room was very comfortable and of good size. I like contemporary decor, but not crazy about this room and hotel decor, although this is a minor complaint. The bathroom was excellent. Got a relatively good deal on Hotels.com and was very satisfied with the stay.Genuine Hotels.com guest review
"Easy weekend in SF"
Everything was as it should be, no problems at allGenuine Hotels.com guest review
Smaller than expected for the price. They couldn't get us the room we booked on expedia ( king room). They have us a dual full instead.Genuine Expedia guest review
Overall we enjoyed our stay and would have rated this 5/5 if we were to rate the concierge service and the room itself. However it only gets 3.5/5 as our waitress at the bar was clueless, we had to flag her down and she only had a couple tables. The drinks were healthy pours mind you once we did get served. We were originally on the 18th floor, with […] a view of the metal beams and construction, huh?? For an upgraded corner room that was disappointing. We asked to be moved which they did move us higher up. Read moreGenuine Hotels.com guest review
I'd highly recommend this hotel for getaways with friends or for fun events. Its defintely more that kind of atmosphere at the W. Lounge area is great and very lively in the evenings. Within walking distance of Yerba Buena park and other attractions. Staff is very friendly and incredibly helpful. One negative is that the sinks temperature could NEVER […] be regulated. The sink only had two temperatures ICE and SCALDING HOT. But other than that this place is great. I enjoyed, room and amenities. Read moreGenuine Hotels.com guest review
"Staying in Style!!"
I absolutely loved my stay at the W Hotel. From check in to check out, the service was fabulous! Marlene checked us in and she was super nice and helpful. My only complaint, and fairly minor, would be the A/C didn't really cool the room that well, but otherwise, I thought the rooms were clean, the bed was comfortable and service was exceptional!!! As […] for location, we were only in San Fran for a weekend, and everything we went to was on the waterfront, so this was a perfect location for us. I would definitely stay here again. Read moreGenuine Hotels.com guest review
"Excellent, clean with great location"
Staff was great. Entire place was spotless. Location made it easy for shopping and walk to water. Highly recommend!!Genuine Hotels.com guest review
Room was very clean. Service was excellent. Bell hop was super friendly and helpful. $62.00 for 1 night parking is steep in my opinion. Room price is pretty steep as well. Paying for the "W" name I guess. Biggest problem was the complimentary upgrade to a room with "fantastic views of the city" which was a construction zone. Lots of men in hard hats […] and steel. Zero views of the city. Read moreGenuine Hotels.com guest review
Our stay at the W Hotel was great! Wonderful service and very accommodating as usual.Genuine Hotels.com guest review
Great Hotel - staff was very friendly and helpful. No complaints.Genuine Hotels.com guest review
"Not that great of a hotel"
Overall it was a pretty disappointing stay. From arrival to departure many details were missing. Considering this is a 4 star hotel I would have expected someone out front to greet you on arrival – after pulling up in front of the hotel a homeless man came to my cab opened the door and then proceeded to spit on me repeatedly. This is SOMA so it is somewhat […] expected, but you would think the hotel would anticipate these issues and have a hotel employee there. When alerting the front desk to this they half-apologies for it and mentioned he is an issue for them. In the room, there were many cleanliness issues and the complimentary water bottles were opened and half drank. Also, while it is outside of their control, there is a large construction project right next to their building. It wasn’t a big deal and they did not start early in the morning, but it would be something to keep in mind if you plan to sleep in at all. I probably will stay somewhere else on my next trip to SF. Read moreGenuine Hotels.com guest review
"Ok hotel. No parking, no internet, no breakfast."
Expensive hotel for their facilities. No free internet, no free parking (no self parking and nobody from staff dont know where to park), no free breakfast. I didnt like. Nice room thought.Genuine Expedia guest review
"Disappointing for the price!"
It was a comfortable room but no where near the $650.00 I paid for one night. I would have expected a suite at that price point. There was some sort of construction going on which i though was in the hotel which went on past 7pm. I called twice about this and i was told it was stopped but it still continued. The hotel said it was next door but i wasn't […] even on the top level and i could hear it through my bathroom fan. It ended up giving me such a headache that i left and when returning after 10pm it had finally stopped. I would not stay here again unless the price point was under $200 a night. Read moreGenuine Expedia guest review
We had a girls weekend in the City and stayed at the W. The staff recommended Blue Bottle Coffee and I must say that recommendation made my whole weekend. The "W' is Awesome.Genuine Expedia guest review
"Great hotel for Pride!!"
It was a great hotel although the construction dampened the mood a bit. Would love to come back once the construction is done :)Genuine Expedia guest review
"Beautiful contemporary dining room"
As I mentioned in the title, dining room is exceptionally nice. Unfortunately it is the only highlight. Hotel is very dark. For the price of $400 per night I did not expect the small, sad tub. One that one can find in "Best Western" perhaps. I know, it's the location of course and the proximity to Moscone Center that elevates the price. I will not stay […] at this hotel again. Read moreGenuine Expedia guest review
Nice hotel but sure wasn't worth $239/nite ! It's not that nice!Genuine Hotels.com guest review
"More pretense than substance"
The hotel is trying to be the "hip tech" destination in San Francisco but... the internet is slow and $19.95, there are no drawers for clothes in the room, parking is $54 a day, water sells for $5 a bottle, and there are annoying purple lights and decade-old "beating" music in the elevators, lobby, and outside the hotel (!). Not worth it.Genuine Hotels.com guest review
Didnt even feel like a hotel room, felt more as if we were staying at a super clean college room with all it's amenities....the little desk, bedded section by the window with great view of the city...and many more! Would definitely recommend!Genuine Expedia guest review
Staff was fantastic. Safe walking distance to AT&T Park. Very quiet and comfortable. Room 1112 was missing the promised coffeemaker. Bar does not have a TV for catching the game or the big race.Genuine Hotels.com guest review
"Overall, W a good weekend visit."
Great ambiance Room was a little warm and thermostat didn't seem to have any effect No coffee in room, had to go to lobby Fitness center in temp location due to renovation Overall extremely pricey. In room snacks, drinks priced out of sight. Bring your own goodies! Room service food was disappointing. Way too much salt and poor preparation (just warmed […] up frozen food?!) Read moreGenuine Expedia guest review
Lot next door under construction. Literally had construction workers working directly outside my 11th floor window first thing in the morning. "Gym" is currently a bizarre tented/plastic walled in temp space in the 4th floor rooftop space... open directly on the construction work and workers in the lot next door.Genuine Expedia guest review
"Major Construction adjacent - no reduction of rate"
Hotel said nothing about major construction work at and adjacent to hotel. Room looked directly at noisy site of steel beams with work beginning before 8am. Hotel facilities were also limited due to work at the site. No warning was provided at booking, check-in, and no lowering of PREMIUM rates was offered. VERY poor experience. This was a repeat visit […] to the W in SF, but will most certainly be my last Read moreGenuine Hotels.com guest review
Every time I stay at a W I expect it to be much nicer than it actually is.....Genuine Hotels.com guest review
Nice clean comfortable hotel in a great locationGenuine Hotels.com guest review
"Nice staff, didn't meet our needs"
I would recommend they supply complimentary coffee pots to each room and free wifi.Genuine Expedia guest review
Everything's good except the construction nearby. Staff was nice and friendly. Room was good and cute. Oh one more thing is you need call valet service 15 mins before when you use your car.Genuine Expedia guest review
Great service. GunWoo went above and beyond in customer service!Genuine Expedia guest review
"A fun sexy place to stay"
Staying. At the W with my boyfriend for his first trip to SF was perfect. We both loved the lobby and the bar decor, and we could always go downstairs to grab a great drink. Overall the service was great, although you have to wait 15 min for valet to grab you car and it costs $60 night to park it. The rooms are small and with light colors and are very […] modern, I would prefer the decor to match more of the dark purples of the lobby. Still enjoyed it thoroughly and would stay again Read moreGenuine Hotels.com guest review
Hotel staff was great! They upgraded our room for free and gave us a free ride in the hotel Denali to our dinner reservations.Genuine Expedia guest review
"Beautiful hotel, but way too much techno/dub step."
Our room was lovely, the staff was very friendly and accommodating; however, you cannot escape the constant stream of techno/dub step music being played by their in-house dj and generally. The music is in the lobby, the elevator, the bar, outside of the hotel and most unfortunately, it was piping into our room (I think through the air vent from the […] floor above) between 4-6 am on a Saturday. The most disappointing part, was we were there to celebrate our 13 year anniversary. We should have done some research about this place before booking it on appearances alone. I will definitely try to find a much quieter hotel next time we're in San Francisco. Read moreGenuine Expedia guest review
"W ash me"
The hotel and staff are nice. The hotel was not well cleaned. There were rings on the check in desk and other stains. I found my mirror and bathroom counters to be dirty as well. Parking was also inconvenient.Genuine Hotels.com guest review
Hotel was awesome in all formsGenuine Hotels.com guest review
"super cool hotel"
rooms are little bit smaller than pictures but cool and great hotel , so much funGenuine Expedia guest review
The room was so small. No privacy where the bathroom is concerned. No coffee maker in room, no refrigerator in room, housekeeping didn't clean room until after 3 p.m. Homeless around area, a lot. Will never stay there again.Genuine Hotels.com guest review
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