The only bad experience was I had to wait in line to check out for about 10 min. For the price of the rooms nobody should have to wait in any lines at this hotel.Genuine Expedia guest review
Slick hotel, great service, smells good +Galaga in the awesome barGenuine Hotels.com guest review
"Love the W, always"
I had a great stay at the W. The service was great. My one complaint is that the windows don't open which can make for a stuffy room after a couple of days.Genuine Hotels.com guest review
"Very close to convention center."
Very close to concention center (Moscone Center). Literally a block away. Hotel was clean, business posh, not worth the $650 a night i paid for the conference i had to attend. Quite frankly not worth anything over $300 a night. I dont see the value in it. The W's in miami and ny are far better. Eventhough my job picked up the tab for this hotel, i still […] feel it wasnt worth the money. Read moreGenuine Expedia guest review
"Excellent place near Moscone Convention Center"
Just across the street from the Convention Center, no other hotel is better located. Excellent service .Genuine Hotels.com guest review
"W San Fran"
Staff was great. The Acura car they used to give us a ride to warf was really nice and the driver was super! Hotel lobby and bar were very nice. Room needed to be updated. View of bay was nice too. Parking a bit too expensive. Over $50 per night.Genuine Expedia guest review
The staff is amazing, the food at Trace was amazing, the hotel is gorgeous. Overall, we had a great stay @ the W.Genuine Expedia guest review
"Avoid room next/close to elevator"
I arrived late due to a business reason, I just went straight to the room after checkin an hour before midnight. However, the room I got is located at the corner and is very close to an elevator, which is awful. I can hear the noise from elevator every other 5 minutes from my bed. But since I am too tired and really want to save time on rest, I didn't […] request to change room. If anyone book this hotel, I would recommend to ask if the room is close to elevator before you accept the room during checkin. I probably won’t stay in this hotel unless my company pay for it again. Read moreGenuine Expedia guest review
Nice hotel, but not really a strong "4" on our scale. Staff were very helpful and friendly. Hotel was clean and trendy. A nice place to stay if you cant find anything better, but not a destination hotel for us.Genuine Hotels.com guest review
Is a very stylish hotel, optimal for business travelers and couples.Genuine Expedia guest review
"Nice place to stay."
Went for our 20th yr anniversary trip to San Fran/Napa. Hotel was nice and the Acura experience was great.Genuine Expedia guest review
"I Love The W"
For the price you really can't beat what you get. 2nd time at this location and it does not let's down. Not much in the immediate neighborhood, but a short taxi ride can change that. The service is always good and rooms are clean ready for your arrival. Name brand food and drink options from the mini bar with a touch or local flare (Hanger One Vo […] dka) Read moreGenuine Hotels.com guest review
My husband and I love this place. The service is unsurpassed; some of the most attentive people I've ever met! Beautiful rooms and great food. Only disappointment this time was that I paid for a corner room and they didn't have one available. They "upgraded" us to a smaller room on a higher floor, but I was hoping for the corner room for the cool sitting […] area and larger bathroom. Otherwise, another memorable visit to our favorite hotel. And the Labor Day deals were incredible. Read moreGenuine Hotels.com guest review
"70s Holiday Inn decor in rooms"
Just not pleasing to the senses. NONON ONOONOOONO.Genuine Expedia guest review
"It's The W"
W properties are very cookie cutter. You can expect the same from each location and it doesn't let you down. Everything here is about service and they do a great job with it. Room felt large for SF which is nice. Already booked another room here for a personal trip.Genuine Hotels.com guest review
"Worst Hotel I've ever stayed at"
I would never stay here again.. I will start with the neighborhood. The three of us who stayed there wouldn't leave the hotel at night due to the activities in the neighborhood. The rooms were dirty, bathroom was disgusting.. Front desk staff was rude... Never staying here againGenuine Hotels.com guest review
I've stayed at the W in San Francisco several times and it is always great. The service and atmosphere is "bar none" in the industry. The only advice is to call down for your car 30 minutes before you check out otherwise the wait could be an issue especially if you are in a hurry! Love the Lemon Sage shampoo and conditioner by Bliss Products!!Genuine Hotels.com guest review
always great service... only downside is that lounge closes "early" (boo California laws)Genuine Expedia guest review
"Review from a late 20's hotel snob."
I've stayed in W's in the past. Never a bad experience. Front desk was attentive upon arrival. Lobby ambience was upbeat, new, and clean. Room decor was nice but a bit forced trying to look trendy. Bathroom is a bit dated, they forgot to remodel that part BUT it was clean. Room service selection was surprisingly boring. As a frequent traveller I order […] room service often enough to tell you it was like ordering food at a cafeteria (burgers, fries, cookies) I noticed you could order selections from the restaurant in the lobby, when I asked the person on the phone they insisted it was the same menu. On my way back from a late night, someone threw up by the elevator on my floor. I was a bit grossed out but realized it was probably from a late partier who couldn't handle himself. Read moreGenuine Hotels.com guest review
"nice hotel for business trips"
Everything is a great the rooms are clean and comfortable, the staff is friendly and the overall location, infrastructure is good. The only two things that are not up to standard of the W hotel is the cleaningness of the pool and the MUSIC IN THE LOBBY IS TERRIBLE! HORRIBLE EXPERIENCE of the lobby and the bar just because of the MUSIC!Genuine Expedia guest review
"Know what type atmosphere fits your trip."
The W Hotel is designed for a certain type guest. It is a very hip hotel and a perfect hotel for young, sophisticated traveler primarily seeking adult companionship. The bar opens into the lobby and guests are walking around with martinis and basically a party type atmosphere. The staff is very helpful and accommodating but not part of a hotel group […] that is focused on a calm, relaxing atmosphere. As I am a fan of Ritz Carlton, 4 Seasons type hotels, the W was certainly not a good choice for my vacation. It was shiny, fast paced, and club ish. However in closing I must say that the staff was very accommodating, the rooms very "green" and they did their part. It just was not the type hotel I should have chosen. Read moreGenuine Hotels.com guest review
"Great weekend getaway hotel"
The hotel is what you expect of a W Hotel. The rooms have a very modern, minimalist style. They are a bit smaller than some of the other 4 Star hotels in SF. There is construction going on next to the valet area making it a bit difficult to get into the drive. Valet service was not very good. Hotel restaurant was just OK on food quality and service […] . Read moreGenuine Hotels.com guest review
"First trip to San Fran"
We stayed 2 nights. First night we had a room that was not up to par and the bed hurt our back. We spoke to the manager and he changed our room and stepped above and gifted us a bottle of champagne for the trouble. Overall we were happy.Genuine Hotels.com guest review
"See and be seen"
Like most W hotels, this was very much an "all about the image" hotel. Arrival by car was a bit tricky due to construction outside. I nearly missed the valet area and actually had to back into it as it was hidden behind a construction fence- and then pay $56 for overnight parking. Wow. The welcoming just wasn't that warm overall. Had to ask for help […] with bags, and some staff members were standing around when we came in, not offering to help us or welcome us. The room itself (corner king) was very comfortable. Service was questionable. Called in advance for a tazi and still waited a while. Called in advance for car- waited 20-25 minutes. It's pretty, but probably not worth the price, and you could likely do better nearby. Read moreGenuine Hotels.com guest review
"Giants game overnight ear"
Rooms were very comfortable and well stocked with accesories, bar, gadgets and tech gear to support most electronics. Almost to the point of being excessive (so much stuff that it looked crowded and made it hard to pack up the next day without thinking you left something behind hidden amongst all the stuff. Lol) Excellent bath products.Genuine Expedia guest review
"A little disappointed"
The room was smaller than it seemed on the web page. There were no bath towels in the room and after calling for towels, they never arrived so we used hand towels....had to call the second time. Not sure we'll stay here again.Genuine Hotels.com guest review
The W is my favorite place to stay in San Francisco, hands down. The first/second floor bar is wonderful, and the staff and rooms are consistently excellent. It's also generally not full of tourists or families which makes it more pleasant for the yuppie & business crowds.Genuine Expedia guest review
"Great hotel near SFMOMA"
Hotel is great, I was upgraded with beautiful views of the bridge. Walking distance to museums, shopping, great restraunts.Genuine Expedia guest review
"It was ok"
i loved how nice and clean the inside of the rooms were. The was a noise at night that would not let any of us sleep. Sounded like some pipe problems.Genuine Hotels.com guest review
"A little overpriced but great hotel"
Hotel is not the easiest to find. We actually passed it twice not noticing the tiny "W" sign sticking out from the wall of the building. Entered valet, and right away was greeted and treated with great hospitality. Quickest check in I've ever experienced. Our room was very clean, modern, and had a decent view of the city. The lounge downstairs ended […] up being our last stop after a night of bar hopping. Great service, music and drinks. Loved being able to just stumble up to our room right after! Overall, we really enjoyed our stay; the only downside was that it was a bit pricy and I've stayed at equal or nicer hotels for less ($450 plus $60 valet). Despite the price I would probably stay at the W again in the future. Read moreGenuine Hotels.com guest review
"super hip hotel"
great service. super cool hotel. close to everything.Genuine Expedia guest review
Cool hotel,hip and fun.Great stay,cozy room and great area of the city.Genuine Expedia guest review
The hotel is stunning. The location is perfect. Right next to MOMA and in walking distance to union square. We had a beautiful view of the bay bridge. Very romantic. We will be back :)Genuine Expedia guest review
"convenient business hotel"
nice king-sized bed in room of average size with somewhat interesting view of moscone ctr. room absolutely quiet, organized well with all amenities anyone would need. location is absolutely safe, hotel security excellent. desk staff attentive and efficient. bathroom nice, good hot water, good shower. sink is poorly designed (blame manufacturer) with […] faucet too far in the way of bowl. bed very comfortable, good mattress. slept well. good storage for items. good light control, air conditioning not loud. enough outlets. only rough spot was getting late room cleaning one day: not done. very trendy restaurant on street floor, loud, with DJ. a.m. coffee service ended quite early, but coffee was good. one of us had a meal in restaurant, delicious. very receptive and helpful storing luggage after checkout. we did not use garage, but parking is available. location near many restaurants, easy walk to embarcadero, to BART. also not too far walk to Caltrain station (about 1 km). shopping in Union square is also convenient, as is terminus of Powell St cable car for tourists. near a lot of shopping, both major chains and high-end specialty stores on Maiden Lane and surroundings. for culture, new SF Jazz Center is a hop on any market st trolley to civic center, also there the Asian Museum and symphony/opera houses. also via N-Judah trolley access to Golden Gate park and de Young museum, arboretum, conservatory, and science museum Read moreGenuine Expedia guest review
Young and hip full of pretty people, especially the dark haired concierge : ). I thought the valet parking needed a make over at ever level. Personel, uniforms, signage off the main street and pick up the trash in the valet area! Front staff very polite and paid attention to their guest Great job you guys! Will go backGenuine Hotels.com guest review
W was cool when it first came out in 2000, but 10 years later, the decor is like a college student's room. I understand they were trying to go for the "ultra modern mod" look, but amenities just seemed like they came from Target RE Line. Other than the style, everything was clean, staff was great.Genuine Hotels.com guest review
I have stayed at many W hotels around the world and this one didn't disappoint. Very hip and active bar. Great location.Genuine Hotels.com guest review
"Great area & friendly staff"
The W in San Francisco is located near Yerba buena gardens/art and SFMOMA... Near downtown and easy to get to. Everyone was really friendly and helpful, including spa and bar staff. I had a great stay and they were very accommodating- I asked for extra shampoo and they sent a whole kit up. Also, I'm going to be buying some W bedding/pillows as its the […] most comfortable bed ever! Read moreGenuine Hotels.com guest review
Excellent experience Staff was great and everything was perfectGenuine Expedia guest review
nice hotel, expensive parking ($60/day), loud hotel guests at nightGenuine Hotels.com guest review
"Romantic, party , trendy"
The hotel was trendy and modern. The room was very clean. The staff were extra helpfulGenuine Expedia guest review
"SF W, probably not a good choice for grown-ups"
The SF W has returned to its early buzz as a gathering place for party-goers. By 5 in the afternoon until very late, the lobby, bar and restaurant is very crowded and very loud. Forget about using this as a meeting place for business or friends if you want to hear them. I made the mistake of volunteering for the environmentally sensitive program of […] no routine replacement of towels and sheets. What I did not realize was that this meant no housekeeping at all and I was there for six days. They responded quickly when I asked for housekeeping, but delivered this with a snitty voicemail indicating that I had no followed through with the "clean choice" initiative. No indication of apology at their failure to explain that you are on your own regardless of the length of the stay. Just a bad tone to the contact. Also, the TV service was very, very poor. You could never receive more than one network channel and that was unreliable. I don't know if they contracted for some cheaper cable package or what, but really poor service on that. Read moreGenuine Expedia guest review
"W is always an awesome experience"
Awesome location. Would appreciate a larger bathroom for the money, but overall a top-notch experience in a spectacular location. I will return and repeat.Genuine Hotels.com guest review
"never left the hotel"
food could be better. price of room was not worth it. room was clean and comfy tho. but u can get the same for less in the cityGenuine Hotels.com guest review
"Great stay without issue"
I've stayed at this W a few times and find it to be comfortable, quiet and easy to access. I like the quirky amenities offered at W at this hotel is no exception. The beds are very comfortable and the hotel lobby is unique and interesting. Within 2-3 block walking distance of shopping, the convention center the Metreon (Target, Movies) and more - the […] location is great as well. If you can get a good deal - I recommend this hotel. Read moreGenuine Hotels.com guest review
room was clean but it was hard to get through to the resturant to order room service and the worst of all the horrible sound of the pipes early in the morning we thought it was a bomb going off and we called down and they said it happens all the time and they are sorry and credited us for some of our breakfast but I dont know if I would stay here again […] maybe if I was getting up early I would Read moreGenuine Hotels.com guest review
Quite happy with this choice. Would go book again!Genuine Hotels.com guest review
"W San Francisco"
Hotel decor was nice. But not up to the standard of other W's i have stayed Long Angeles/Westwood or Seattle. Staff less than attentive and service support acceptable but not top notch.Genuine Hotels.com guest review
"$15 for internet access"
$15 per day for for internet access? Unacceptable. Otherwise a very nice hotel.Genuine Expedia guest review
"Great downtown hotel"
Got a free upgrade, nicely appointed rooms and love the bliss bath products. Only negative was poorly made cocktails at the lounge. Wish location was not directly in front of mosconeGenuine Expedia guest review
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