"Modern Hotel and good location"
A really nice environment, totally a different experience from any other hotel i've ever been. Is not that is luxurious is just modern but classy.Genuine Expedia guest review
"Great stay at the W SF"
Nice room, fantastic service. Lovely way to celebrate our 15th anniversary. Thank you, W staff, each one of you helped make our stay really special.Genuine Hotels.com guest review
Awesome as ever.Genuine Hotels.com guest review
"Nice hotel in San Francisco"
Good hotel. Close to everything. Good environment and great rooms.Genuine Expedia guest review
"My Great Birthday thanks to W Hotel"
Loved it! W Hotel in San Francisco saved my birthday! I booked W Hotel T last minute through Hotels.com. Was so easy. When I got there, W Hotel staff were great. They were so nice and took great care of me. It was my birthday and I felt so well cared for. I don't know if they knew it was my birthday or not, but they treated me as though they knew, which […] I loved either way. Thanks W Hotel. Thanks Hotels.com Read moreGenuine Hotels.com guest review
"Dressed to impress"
Hotel is hard to find. One black "W" sticking out of the corner of the building might be chic but not practical. Entrance to parking is even worse and the cost per day is $50 plus tax. Got one bar of soap over 3 night stay. Elevator requires door card/key which may be for security but is a pain when you are holding anything. Room is certainly tastefully […] decorated if somewhat smaller than the suburban place we stayed previously. Glass bathroom door offers little privacy. The fact that it slides means that using the toilet during the night wakes up everyone in the room - again chic but not practical. Water gets good and hot but shower flow is really slow. Bed was very comfortable. Television offered lots of choices. Room service was good. Food was hot and delivery prompt and friendly. Bellhop was also helpful. Firehouse next door can disturb sleep, but being across from Moscone Center is convenient. In house restaurant was very good. Concierge's recommendation for Tadich Grill was a good one. Read moreGenuine Expedia guest review
Overall we had a fabulous time at the W. Everyone was overly helpful, the service level was wonderful! The only issue we had was there was mold in grout surrounding the shower tiles. That was a bit off-putting. If not for that one minor detail, this would be a 5+ rating!Genuine Hotels.com guest review
"Love the W"
Great hotel, friendly service, super location. Everything was very clean and stylish. Enjoyed the fitness center and the Bliss products! Highly recommended.Genuine Hotels.com guest review
"Great - clean hotel"
In room food service is pricey. Take advantage on hotel complimentary car shuttle service, we reserved the car 3 times and that probably saved us at least $100 in cab fare!Genuine Expedia guest review
I have stayed at many W hotels, but the service at the W San Francisco is some of the best that I have ever received. From when I checked in and was helped by Cora who was fantastic, to the Director of Style Nicole, who was very helpful in making recommendations of places to go and provided the highest level of customer service one could ask for.Genuine Hotels.com guest review
"Great Hotel in the heart of Downtown San Fran"
Great Experience and Location Downtown. The hotel staff was very nice and accommodating.Genuine Expedia guest review
"A touristy hotel for young night-owls"
I was so excited to stay at the W Hotel in SF. I had an event at the MoMa, which was next door - so the location was perfect. I have been to SF a few times, and once I got to the W SF I was immediately thrown off. The entrance is tiny, and it's off of a very busy street (not with shops or anything.. like a really busy driving street). The surroundings […] were not quaint and cozy, which is what I thought I was getting myself into. The shopping was still a few blocks away (on the map it looked closer). The front staff is nice, the elevators smell awful, strong and stipper-esque. My room was cooly decorated and had a great "city" view. The amenities were nice (Bliss). The pool is rather tiny and just so-so. The Bliss spa is way over-priced. The atmosphere at night was extremely disappointing. Lots of young, tourists, loud house-music, overrated bar and the prices were laughable. The brunch the next morning at TRACE was so bad. The service was good, but the food was so lackluster and disappointing. I will never stay at the W SF again. I had such high hopes. It was trendy and borderline trashy (best way to describe it). I am young, and love a good time, and I just hated the feel of this hotel. Read moreGenuine Hotels.com guest review
"it says its a W hotel"
But it doesn't rank with other W hotels. Good for the price however, great locationGenuine Hotels.com guest review
"Great if you are looking for a constant party"
As a business traveler, I wished this hotel had more amenities like an easy to access business center. This hotel is overpriced however considering their "visionary" design of the guest rooms look like an Ikea showroom. It's a great place if you are young and looking to party. If you are on business, at a convention, generally tired? The pounding noise […] and crowds of the lobby bar will irritate. Read moreGenuine Expedia guest review
"Definitely W on the next trip"
Staff was excellent; very cordial and helpful. Rooms were cleaned well daily. And the restaurant was great too. Some of the best food I had on that trip.Genuine Expedia guest review
"Great hipster vibe"
Cocktail lounge was "off the hook," but at 43, we felt geriatric. :-) Nice hotel, decent facilities. Check in agent had a bit of an attitude, but other than that, service was great.Genuine Hotels.com guest review
"cose to Moscone center/gift show."
Always love the w . Like the new updates. Price is often to high.Genuine Hotels.com guest review
Super modern, trendy, & posh. Staff was very friendly & helpful. Conveniently located within minutes of market street (cable car transit).Genuine Expedia guest review
"Great hotel and location in the heart of DT SF"
the hotel staff was super friendly. we arrived around noon and check in wasn't until 3pm. instead of just holding our luggage for us until check in time like most hotels, the staff member upgraded our room and gave us a room that was available immediately!Genuine Expedia guest review
nice hotel. probably not worth the reputation for the priceGenuine Expedia guest review
"Style over content"
It was ok . The rooms are small but the hotel is nicely designed. I was so cold there though. The communal areas were freezing. The restaurant was very expensive and the portions were tiny. I was also annoyed that you have to pay extra for the internet. what year is this? 1992?Genuine Hotels.com guest review
The Cleaning Lady for our room was the BEST!!!Genuine Hotels.com guest review
"40 Anniversary stay"
Staff was very helpful picking up great restaurant for our anniversary. They even sent up special dessert and card signed by staff. Great location. Walked to Giant's game and fun bus ride to Fisherman's Wharf.Genuine Hotels.com guest review
This hotel was super quite and the elevator was really fast. Loved it, would stay there again,Genuine Expedia guest review
We stayed at the W hotel during the long Memorial Day weekend (May 25 - 28), and it was simply amazing! The hotel staff was great, they were at our disposal for any little request, and no request was too small or too big! I felt like we were treated like gold! A few examples to list: - We asked if we can move our room to a higher floor, and the young […] gentleman (Nick?) moved us without reservation and without additional charge! -It was pouring outside so my boyfriend had asked the young lady at the front desk if she had an extra umbrella, and she handed him two, for FREE! -After a long day of sightseeing, we walk into our hotel to find free samples of alcoholic goodness being passed around! (There was always complimentary water available and hot coffee in the mornings) - Lastly, we got so sunburned, yes this happens in San Francisco in 50 degree weather, and we had asked the front desk if they had any sun block to spare, she gave us a whole tube to keep! I highly recommend staying at the W hotel in San Francisco. It was truly amazing, and made our trip that much enjoyable! Read moreGenuine Expedia guest review
"Dissapointed in San Francisco"
After we had checked in and were up in our room we were informed our privacy would be invaded by window cleaners, a remodel of the room next door would be going on from 8 am until 5 pm every day and the pool would be closed a whole day of our four day stay. The room was small and very un-appealing in design.Genuine Expedia guest review
Great concierge service....DVD/CD player and remotes didn't work and had to be replaced. Champagne I ordered for our arrival wasn't there when we arrived and had to call twice to have it delivered. All in all staff was great and hotel was nice...would surely stay there again!Genuine Expedia guest review
"Love Bliss products"
Staff was extremely helpful. REALLY wish they had blackout blinds/curtain in the room. When the sun came up at 5am....we were up. Love the Bliss products in the room.Genuine Expedia guest review
"Wonderful hotel in downtown San Francisco"
The room was clean & the staff very attentive. The staff helped us with navigation around the city. The Acura experience was a nice bonus as well! I would definitely stay at this W Hotel again!Genuine Expedia guest review
The room was nicely decorated, but extremely loud 24/7, we must've been on the other side of the wall from the HVAC units. The front desk staff was hit or miss. Most were nice, but one counter person clearly didn't want to be bothered, only answered in one word answers, and said "buh-bye" when she was done and dust want to give anymore information. […] She gave us false information and almost cost us a parking ticket Read moreGenuine Expedia guest review
"Would visit again."
Highly recommended. Great space and comfortable. Great bar. Excellent staff and beds.Genuine Expedia guest review
"BEST HOTEL EVER"
THE HOTEL WAS THE MOST COZIEST ONE I HAVE EVER HAD THE PLEASURE OF STAYING AT, THE ROOM WAS VERY CLEAN AND ROOMY. THE SERVICE WAS AMAZING AND ANY REQUEST WAS MET QUICKLY. THE LOCATION WAS ALSO PERFECT FOR ALL OUR TOURIST ACTIVITIES. I WOULD TOTALLY RECOMMEND THIS HOTEL TO ANYONE.Genuine Expedia guest review
"A Weekend San Francisco Getaway"
Everything about the W Hotel was perfect from start to finish. The customer service was spectacular. We got upgraded and were on the 30th floor with a great view of the city. Not that we spent much time looking out the window because we were busy exploring and sightseeing. I loved the window seat, the decor of the room and bathroom, and how comfortable […] the bed was. Read moreGenuine Expedia guest review
"VEry nice stay"
Very nice, helpful staff, the all day valet seems expensive at first, but they allow you to take your car in/out as much as you want, so it actually can be cost effective. Clean roomsGenuine Hotels.com guest review
I thought that the place was great. There was a dj spinning every evening I was there in the bar lobby. Not a dancing atmosphere. But definitely a social spot. The only thing that dissatisfied me was the supposed water view room. You could see a little piece of the Oakland bridge and a splash of water. Maybe just call it a city view room. I dont think […] there is really anywhere in the building that is water view. Read moreGenuine Hotels.com guest review
Everything was great! Customer service is always a MUST for me and the hotel staff at the W understands the importance. My boyfriend and I had the pleasure of meeting the concierge, Florina. She was awesome!!! She helped us plan our entire trip in San Francisco and saved us money. I heart her. I was very pleased with the lounge area as well.Genuine Expedia guest review
WONDERFUL service. Hotel has clearly invested in fantastic staff and it has paid off, although there does seem to be some tradeoff with core services like decor and gym.Genuine Expedia guest review
"AT&T Park Getaway"
Perfect walking distance from AT&T ParkGenuine Hotels.com guest review
"Great Food and Comfort"
Its amazing the quality of their restaurant, you need to take dinner there, every dish and dessert 10 perfect, not cheap but great kitchen... a very good option in general because of the luxury, service, food and area where it is...Genuine Expedia guest review
"A very happy honeymoon! :)"
My husband & I recently stayed at the W San Fran for our honeymoon. Our stay was incredible, the room was upgraded at no charge & we were sent a special treat by the manager as a newlywed gift, which was super thoughtful. The decor, views and cleanliness along with being modern to our taste, were truly phenomenal. The staff was excellent with tending […] to any needs we had & the Acura car service (especially our driver Bob) were fantastic! Overall, we enjoyed our whole week & will highly recommend it to others! We can't wait to come back!!! Read moreGenuine Expedia guest review
"BEWARE MY MIDDLE AGED FRIENDS"
If you are between the age of 18 through 32 this is the ideal hotel for you as the lobby of W turns into more of a bar scene after 8pm. Not so good if you are over 45 and enjoy unwinding in the lobby before and after dinner. The hotel is loud and is filled with young adults on the "make.". I was looking forward to romantic and quiet weekend with my […] husband and unfortunatley this hotel fell short of my expectation. I guess everyone needs a place to hang out so if you are over 40 BEWARE unless you are into that kind of thing. Also, the hotel looks kinda worn but they were remodeling during our stay which could be heard in our room during the day. On the positive side the staff was right on it. They all were awesome and very friendly Service was a 10! Read moreGenuine Expedia guest review
found the amenities in the hotel lackingGenuine Hotels.com guest review
"Not up to par"
Atmosphere: Typical W hotel. Which means, the entire first floor lobby is essentially one large club/bar. Good if you like that atmosphere. However, also means that it's very loud and noisy, and that you can't meet anybody there for a quiet conversation or for a family dinner. The actual reception / concierge area is also very small, and can get crowded […] at times. Location: Good: right next to SF MOMA and Moscone convention center Bad: right next to a fire station. Be prepared for sirens at any time during the day and night. Room: compared with club-like decor (dark with neon lights) of lobby and the corridor, surprisingly plain. Beds are comfortable, but room is smallish. And what is with the transparent door to the bathroom (right across the toilet)?? Amenities: the gym is a joke. Just a few treadmills and a set of dumbbells. The pool is very small. Also, the power in the room went out suddenly, and half of the TV channels did not work most of the time. I've read similar complains from others --- seems to me that they have some endemic problem with their electronic system. Staff: friendly, but not quite helpful. Actually knew that TV didn't work, but didn't bother to tell me. Took a while to get the power problem fixed even after I called them. Verdict: Unless you really like the atmosphere of W hotel, there are other hotels nearby that offer better, at lower prices. Read moreGenuine Expedia guest review
"W Hotel San Francisco"
Loved everything about this hotel. The city view from our room on the 26th floor was amazing. The hotel service was stellar and the complimentary car service was very convenient. The hotel location is great, plenty to see and do in walking distance.Genuine Hotels.com guest review
The W is located a few blocks from Union Square, closer to Moscone but is within easy walking distance to Market Street and Chinatown. This made it easy to get around the city without being in the midst of the dense congestion. The rooms are clean and modern, not palatial (remember this is the city, not a beach resort), but of adequate size. I would […] definately stay again. Read moreGenuine Hotels.com guest review
"Disaster at the W"
Reminded me of a "college spring break" hotel in Mazatlan. Dirty, terrible service and strange clientele. Nothing like the W in Scottsdale. I stayed one night and checked out.Genuine Expedia guest review
Typical W, and that's a good thing. Nice lobby bar, especially hopping on weekends. Rooms nice and spacious with very helpful staff. Would stay again.Genuine Expedia guest review
"Perfect location, popular bar downstairs"
Perfect location (easy to walk to Union Square), popular bar downstairs, classic W style.Genuine Hotels.com guest review
"the best hotel"
this is a nice hotel, very modern and stylish, very good location. i would recommend everyone to stay in this hotel, the lobby and bars were always full of young people, and the restaurant was excellent.Genuine Expedia guest review
"Outstanding time in SFO"
The W Hotel was a perfect place to stay. The staff was outstanding and enjoyed Trace, their restrauant on a rainy evening.Genuine Hotels.com guest review
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