All hotels in San Francisco, California, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here1800 Sutter St, San Francisco, CA, 94115, United States of America, ‏‎800-491-6126
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4.1 / 5Excellent

Score breakdown (from 973 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.2
  • Comfort
    4.1
  • Condition
    4.0
  • Neighborhood
    4.3
4.0 / 5Excellent
"Not Kimpton - JDV...."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hi Hotels.com - my stay was great but your system is incorrect. Hotel Tomo is not a Kimpton Hotel, it is under JDV/Commune.
Genuine Hotels.com guest review
1 night business trip Sep 9, 2014
A Traveler
US
4.0 / 5Excellent
"Good location modern design."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Loved the anime - nice to have parking at the hotel too
Genuine Expedia guest review
Other trip Sep 8, 2014
Suzie
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
The hotel did what it needed too but not much beyond that. We had a place to sleep but didn't offer much more. Our room appeared clean but felt dirty and had a strong odor. There was nothing terribly wrong but nothing great either. It was cheaper than some of the other hotels so that helped.
Genuine Hotels.com guest review
2 night trip Sep 2, 2014
Lindsey
US
5.0 / 5Outstanding
"Nice hotel in Japan town"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is a quiet and clean hotel. Local cuisine with a Benihana close b. close to Muni line and taxi to Fisherman's Wharf about a $10 dollar cab ride. The hotel is centrally located for AT&T Park for Giants games, a short drive over the Bay bridge for A's Games. The staff were very friendly and helpful. The inhouse restaurant was very good as well. We will definately stay here again when we return.
Genuine Expedia guest review
Other trip Sep 5, 2014
Chuck
US
4.0 / 5Excellent
"Convenient location for Japanese-ish food."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Easy to get to Japantown for Japanese-ish food (not truly Japanese but so-so food by local people. Much quieter than downtown San Francisco, and less homeless people around. Good distance to Fillmore street for cafe and lunch or dinner. Beware of limo guy always waiting in front of the hotels (Hotel Tomo, Kabuki Hotel and almost all hotels in town, you'll see these limo drivers who would charge you very expensive price and they are 'connected' with hotel bellboy). They sometimes pretend that they are from Uber.
Genuine Expedia guest review
Other trip Sep 5, 2014
BizTripMan
US
4.0 / 5Excellent
"Decent Stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
I liked Hotel Tomo, very unique theme. The only complaint is the price point for what you get. Even $205 as a discounted rate is a little much for this hotel in my opinion.
Genuine Hotels.com guest review
1 night family trip Aug 30, 2014
A Traveler
US
4.0 / 5Excellent
"Close to Japan Town"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel is reasonably priced for San Francisco. It is quite a walking distance to Union Square but we like to walk so it didn't bother us. If you like Asian food, some wonderful eateries where the locals hang out.
Genuine Expedia guest review
Other trip Sep 2, 2014
Donna
US
4.0 / 5Excellent
"Very comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Enjoyed the room and the hotel. Surrounding area was clean and hotel staff very friendly.
Genuine Hotels.com guest review
1 night trip Aug 27, 2014
Paul
US
4.0 / 5Excellent
"Great place"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
I would of have this hotel 5 stars but the beds were horrible.
Genuine Expedia guest review
Other trip Sep 1, 2014
A Traveler
US
4.0 / 5Excellent
"Comfortable, quiet and convenient for Wharf area"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel has limited parking which was a concern since we need to use one wheelchair however the staff was very accomodating and allowed us to park the car in the garage hours before our check in. The room was very comfortable, quiet an clean. The restaurant had Japanese and U.S. fare and so accomodated both of us. This hotel turned out to be an excellent choice for price, locale to where we wanted to visit as well as to get away from the crowds and noise at night. The staff was excellent. I would recommend this hotel to anyone visiting San Francisco.
Genuine Expedia guest review
Other trip Aug 27, 2014
Aud
US
5.0 / 5Outstanding
"Totally Groovy Digs"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Staff is always very accomodating. Mellow environment. Rooms are always clean.
Genuine Hotels.com guest review
1 night trip Aug 19, 2014
TommyBear
US
3.0 / 5Good
"Very close to japantown"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Very expensive but close to japantown and Fillmore. Parking is costly and difficult if you drive a full size. Hotel restaurant great for drinks and shabu but not American breakfast. Hotel staff nice and friendly. Will stay by the beach next time.
Genuine Expedia guest review
Other trip Aug 24, 2014
a
US
3.0 / 5Good
"Good value for the price"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
For a short stay would have no problem recommending Tomo. Nice area, friendly staff & worked well for a family stay. Good restaurants nearby.
Genuine Expedia guest review
Other trip Aug 9, 2014
A Traveler
US
4.0 / 5Excellent
"Comfortable, clean rooms but spotty night service"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
I enjoyed everything about my stay except that I couldn't find bottled water anywhere in the hotel or the surrounding neighborhood after midnight. The front desk clerk was no help so I ended up taking a cab to another neighborhood that has an open gas station where I purchased the water. Most expensive bottle water I've ever bought from a hotel! Aside from the spotty night service, this is a great value.
Genuine Hotels.com guest review
1 night trip Jul 31, 2014
A Traveler
US
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
not worth the money
Genuine Hotels.com guest review
1 night business trip Jul 26, 2014
Rochelle
US
4.0 / 5Excellent
"I'd stay again"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I'd stay again.
Genuine Hotels.com guest review
2 night business trip Jul 22, 2014
Tinnerello
US
5.0 / 5Outstanding
"Great location right in Japantown"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We loved our stay! The staff is courteous. The room was comfortable, clean and also there is a coffee machine which is nice. Ask for a kettle at reception if you prefer to make tea. There is a bus stop right in front of the hotel that takes you straight to Union Square. Very easy.
Genuine Hotels.com guest review
4 night family trip Jul 20, 2014
Mimi
US
4.0 / 5Excellent
"We would stay again"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel was rather nice my family enjoyed it however, a few things stood out to us. Parking is $29 a night and the garage is very small maybe fitting only 15-20 cars, you can find free parking on the street easy if you look. I would suggest bringing your own TP because the ones there ain't that soft if you know what I mean. The bed was rather stiff but the blankets were soft and if you payed on then it was good. Lastly we had put up the occupied room sign to not enter and when we stepped out for lunch house keeping came in and cleaned anyways which is fine I guess just more a heads up. Booking was easy and the folks at the reception desk were all very pleasant.
Genuine Hotels.com guest review
2 night trip Jul 21, 2014
A Traveler
US
4.0 / 5Excellent
"Very good hotel that feels like home"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My first impression was... "okay" because they have very tiny underground parking lot and it could be inconvenient if you are there to visit the festival. And the exterior of the hotel building looked pretty old (in a bad way) But the front desk people and other employees of this hotel were very friendly and helpful. And the upsides are, A. Room is super clean! Traditional Japanese style deco and quite. B. There are Japanese restaurants in walking distance (i mean less than 100 ft range) C. There is a Japanese bakery inside a market right across the street. You should definitely try their coffee cake. Best I have ever had. D. Not too far from downtown SF, about 5 min by car. A++++ experience. Thanks
Genuine Hotels.com guest review
2 night trip Jul 18, 2014
Andy
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel and great room! Staff was very helpful and friendly.
Genuine Expedia guest review
Other trip Jul 21, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Lovely hotel, friendly staff and conviently located.
Genuine Hotels.com guest review
1 night trip Jul 5, 2014
Robin
US
3.0 / 5Good
"Great location!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Enjoyed the location. Park your car by the street and don't spend $ for the hotel parking at night!
Genuine Expedia guest review
Other trip Jul 14, 2014
kt
US
4.0 / 5Excellent
"Gym and hidden parking fee"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The gym needs work. 30 for parking a day. Air conditioning in gym not working it takes a long time to cool in the room.
Genuine Expedia guest review
Other trip Jul 14, 2014
A Traveler
US
3.0 / 5Good
"basic hotel"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Besides the small mural on one small wall, nothing else was special about the room. Bathroom was old. Not worth the expensive high rate I paid for. The only good thing was it was right by Japantown. Cute shops and restaurants nearby. Nothing fantastic to say about the hotel really. Basic. Will probably not stay here again.
Genuine Expedia guest review
Other trip Jul 13, 2014
Cheerios
US
5.0 / 5Outstanding
"Keep coming back"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Quiet Hotel and good walking neighborhood. Lots of restaurants close by. Parking garage was full, but we just used the public parking garage a block away. Appreciate the frig in room. Breakfast at The Grove on Fillmore St and dinner at Woodhouse Fish Co. also on Fillmore St. Short drive to Golden Gate Park and museums.
Genuine Hotels.com guest review
2 night trip with friends Jul 5, 2014
A Traveler
US
4.0 / 5Excellent
"Great hotel and location"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Enjoyed our stay! LOVED the Keurig in the room... the furniture and room was clean and comfortable... carpets needed shampooing. Would definitely recommend!!!!
Genuine Expedia guest review
Other trip Jul 9, 2014
married/in San
US
5.0 / 5Outstanding
"Very nice and comfortable. Clean and quiet."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Has everything you need. Even an in hotel restaurant and bar.
Genuine Expedia guest review
Other trip Jul 9, 2014
A Traveler
US
5.0 / 5Outstanding
"Convenient to everything"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Had a wonderful stay. Love that it is walking distance to restaurants and shops on Fillmore St and the great Japanese restaurants and shops in Japantown!
Genuine Hotels.com guest review
2 night trip Jun 29, 2014
Nancy M
US
5.0 / 5Outstanding
"great job"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
it was great
Genuine Hotels.com guest review
1 night trip Jun 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel close to everything in SF."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We were on a girls trip celebrating my niece's college graduation. Hotel is located only blocks from some of the best restaurants in the city. Close to cable car stop and much more.
Genuine Expedia guest review
Other trip Jun 28, 2014
wendy
US
4.0 / 5Excellent
"Very enjoyable stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great place to stay, with great food and shopping in close range. Very friendly and accommodating staff!
Genuine Expedia guest review
Other trip Jun 27, 2014
A Traveler
US
4.0 / 5Excellent
"not as central as it looks"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
A nice hotel, very clean, nice neighborhood, comfortable beds, ok breakfast but quite a walk, half an hour, from downtown san Fran. Not a problem, but it was much less central than we had thought it would be.
Genuine Hotels.com guest review
3 night trip with friends Jun 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Beautiful views"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel is light and airy with a very friendly staff.
Genuine Hotels.com guest review
1 night trip Jun 17, 2014
A Traveler
US
2.0 / 5Fair
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The walls were so thin that we could hear the people next door. Unfortunately for us they had a party from 2am to 6 am then it took them to 7am to get ready for bed!!!!!!! There was nothing that the front desk could. We asked to switch room but they said they were full and didn't have another one available.
Genuine Expedia guest review
Other trip Jun 18, 2014
A Traveler
US
4.0 / 5Excellent
"Very accessible"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
In front of Japantown, several buses take you downtown and to other places easily. Clean, with small refrigerator, and great service. Will come back
Genuine Expedia guest review
Other trip Jun 17, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Hotel was fine, but at a steep price. But i suppose SF is just expensive.
Genuine Hotels.com guest review
3 night business trip Jun 12, 2014
Koen
US
4.0 / 5Excellent
"Big Buck"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Staff was amazing. Hotel was very clean and fairly newly renovated. Right in the middle of Japan Town. The price was a bit steep but I do suppose it is San Francisco!
Genuine Hotels.com guest review
1 night trip Jun 14, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice Hotel. Good Location. Will Return."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved this hotel. Def a nice place to stay. Walls are a little thin and noise travels very easily throughout the neighboring rooms, but this didn't present a problem for us.
Genuine Hotels.com guest review
3 night trip Jun 12, 2014
A Traveler
US
3.0 / 5Good
"Repainted old best western."
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Safe and comfortable place to stay. Dated but they tried to update in Japanese animo style. Our room especially the bathroom had black hair all over the floor. Enough to know a deep clean isn't done between guests...
Genuine Expedia guest review
Other trip Jun 16, 2014
karen
US
5.0 / 5Outstanding
"Mom and Son Visit to San Francisco"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
The hotel was comfortable, quiet and the hotel staff was very nice and helpful. We selected this hotel because it is small and we wanted something a little more unique than a Union Square property. Thought that we had missed the mark location wise until the man at the desk told us to cross the street and jump on the 2 or 3 muni that would deliver us to the heart of the city - just a few minutes and we were there. Terrific and Thanks!
Genuine Hotels.com guest review
3 night family trip Jun 7, 2014
ABH
US
4.0 / 5Excellent
"Modern"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel Tomo was a discovery at first we were a bit disappointed because we thought it was nearer to union square, it's not really near waking distance wise... But the next day as we got use to the area we realized that the bus staton was just in front of the hotel,.. Still 12 stops from union square. Other than the distance the hotel was super clean, modern, and it really has all then necessary needed. It has a Japanese look wich was very cool ...
Genuine Expedia guest review
Other trip Jun 15, 2014
yaeli
US
4.0 / 5Excellent
"Nice hotel in japantown"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
It was a decent stay. I would stay again. It is nothing over the top, but it is not a motel 6! Very comfortable bed, staff could work on some customer service appreciation and recognition, but nothing to bad.
Genuine Expedia guest review
Other trip Jun 14, 2014
A Traveler
US
4.0 / 5Excellent
"A must for the frugal Japantown fan."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I found the Hotel Tomo to be perfectly located. It is close to everything - the pagoda, the historical walk and sights, many restaurants as well as the Kabuki Theatre. The Fillmore district is also just a few blocks away. Rooms are modern and very nicely appointed. Hotel is very clean.
Genuine Hotels.com guest review
1 night trip Jun 4, 2014
Lori
US
2.0 / 5Fair
"terrible customer service"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
I haven't seen anyone smiling at the customers... make me hesitate to ask any infos... sorry to bother you guys. Hotel is quite well maintained, but parking lot is always full... I will never use hotel tomo anymore.
Genuine Hotels.com guest review
2 night business trip May 29, 2014
judy
US
4.0 / 5Excellent
"clean and good sevice but pricy"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was a good hotel, clean, lots of hot water and good service etc. But it was expensive and we may go to other hotel with the price level. The location was good with a plenty of asian restaurant surrounded by. But need public transportation to get the city center or taxi, 10 dollars one way.
Genuine Hotels.com guest review
2 night family trip May 19, 2014
Jeanne
US
1.0 / 5Poor
"Terrible"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Rude obnoxious staff. Left me stranded without a room. Had to sleep in my car
Genuine Expedia guest review
Other trip May 21, 2014
Tim
US
5.0 / 5Outstanding
"Great Japantown location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Had never been to Japantown before and stayed here because we got a good rate. Nice clean room with balcony. Staff was super helpful and convenient parking in the garage.Quiet room and right across the street from lots of good Japanese food. This neighborhood was safe and a great place to stay. We walked everywhere. Not a bad location if you don't mind walking a few miles to see the city. Would definitely stay here again.
Genuine Hotels.com guest review
1 night trip with friends May 17, 2014
angruns
US
3.0 / 5Good
"Very Disappointed :("
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
I was excited to stay at this hotel after hearing good reviews and reading an article about it in Sunset Magazine. Sadly the hotel looks nothing like the beautiful pictures online. Its dirty, unmaintained and shabby. Their "remodel" was nothing more that a surface paint job. The preexisting wallpaper from the old hotel was merely painted over and they didn't even bother to remove the popcorn from the ceiling. The room smelled dirty and the floor was unvacuumed, luckily the bed was clean. I would not recommend staying here for and upwards of $300 a night.
Genuine Hotels.com guest review
1 night trip May 15, 2014
A Traveler
US
4.0 / 5Excellent
"Interesting and comfortable"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We stayed at Hotel Tomo while visiting San Francisco for Bay to Breakers (5/18/14). The hotel was 'full' but we rarely saw other guests. The hotel has a restaurant/bar that was very busy on Friday night but noise was not a problem in our room. Parking under the building was limited so we parked at Japan Center public parking about three blocks away.
Genuine Expedia guest review
Other trip May 19, 2014
Claysthename
US
5.0 / 5Outstanding
"Nice hotel, close to public transportation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed for 1 night at the Tomo Hotel. Staff was very friendly and helpful. Room was clean. Bus stop is across the street, so there is easy access to go to the different areas of the city.
Genuine Expedia guest review
Other trip May 17, 2014
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews