Hotel Urban Brisbane - Spring Hill

I had a great stay Hotel Urban Brisbane. My room was clean and comfortable, I enjoyed the food at the restaurant, used the gym, and it was convenient to the CBD. I'm also particularly grateful because when I arrived, I informed the woman working at the front desk that I was a bit disappointed because a tour I had planned to go on the next day had been […] canceled (going on the tour was the whole reason I had come to Brisbane). I mentioned it really only to vent, but the woman took it upon herself to research several other tour companies and options for what I could do the next day. She dropped off printouts with contact information and brochures at my door. I really appreciated her going above and beyond in hopes of making my visit (not just my stay at the hotel) a good one. I would definitely stay here again. Thanks! Read more

Genuine Hotels.com guest review

This hotel is up a step hill so be prepared to lug your luggage up or take a cab. There is no microwave but if you sign a waiver they will heat up food for you. The balcony is really nice to sit and dry clothes.

Genuine Hotels.com guest review

Our stay at the Hotel Urban in Brisbane was very comfortable. The beds were so soft! The staff were very helpful as we were only there for one night,we flew in from Perth that afternoon.The hotel is in a good position,walking distance to the city centre,shops and restaurants.We would highly recommend it and plan to return in the not too distant fut […] ure. Read more

Genuine Hotels.com guest review

It's a reasonable hotel. Location is fairly good particularly if you don't mind a walking as it's within walking distance of the CBD. Rooms are OK, meals a little expensive and not many other restaurants in the area. My disatisfaction was with the response to a request to have the shower floor cleaned. There was a 6 month grease build up and it needed […] 15 mins of serious scrubbing but the response indicated they thought I was being overly fussy (they hadn't seen it at this stage). Actually, I'm usually one of the last people to notice this sort of thing. I actually took a photo to confirm my opinion. It wasn't attended to in the 2 days I was there. The sink plug also didn't work but that was more an inconvenience than a health issue. It might have been an isolated problem. If they had responded a bit more genuinely to my concern I wouldn't have minded. So I probably won't go back. Read more

Genuine Hotels.com guest review

Basically encountered what everyone else said in the reviews. Very stylish room cleanliness is soso. i.e. ventilation duct int he room just full of visible filt and dust. Also had one room with a rattling malfunctioning AC unit. First room I had, had paint peeling off (1M sq. area) the wall due to water damage and mold around the light fixture in the […] washroom. All 3 rooms I had during my stays had water leaking from the shower floor to the rest of the room due to poor seal/design. Elevator had a slight smell a few of the days I was there but nothing dramatic.Service was actually better than what is reported. Everybody was really nice and accommodating. High point is definitely the room comfort - the bed is fantastic! Lastly restaurant is all style little substance definitely overpriced for the service and food quality and I mean not only over priced compared to the rest of the world but really over priced for Brisbane. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel was not in the CBD but easily accessible and fronted by two beatiful parks. The outside dining experience was superb. The hotel rooms and lobby were very nice and computers were available for free internet access up to 20 minutes- a real plus if you just need to pick up e-mails. I was there for some R&R and enjoyed access to an off-site gym […] and swim club (complimentary). The hotel has a gym (aka Jim) but the equipment is limited. I would stay there again- nice place. Read more

Genuine Hotels.com guest review

Nothing wrong with the hotel at all except that you had to go outside on the street to have a smoke, can't recommend this to smokers. The town and the hotel close down around 9pm, so if you are hungry, start early or you will be eating from the minibar.

Genuine Expedia guest review

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Genuine Hotels.com guest review

In this kind of hotel I expect that the wireless access is free. All the rest is very good.

Genuine Hotels.com guest review

I already wrote most of it above. The Urban is an elegant,modern hotel in downtown Brisbane with easy access to "everything" including shopping, trains, and a lovely Park across the street. Friendly service by a delightful staff make for an excellent stay.

Genuine Expedia guest review

- great location, walking distance to everything central, 5 min from the train station (direct to airport) - great standards : modern and sleek design, fluffy beds, nice bathrooms, all good. but : some rooms are separated by doors (still wondering why) and it means you live with your room neighbors. When they're noisy all night video-conferencing and […] partying with 4-6 other people, it's pure hell. great hotel but ask for a room without that separating door ! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel was pretty new, rooms are comfortable...the restaurant was what I expected...expensive and not very good...

Genuine Hotels.com guest review

hotel staff was helpfull and gracious. hotel location was perfect for the one night stay. walked to the center of town and walked to transportation to the airport. room was clean, modern, bed comfortably big.

Genuine Expedia guest review

Room had some stale dampness smell. Several cigarette butts on balcony. Otherwise looked modern and seemed neat and tidy. The reasons I am not rating this higher are due to these items, and the fact that I was put in a room next to the lift, on the first floor (hence lift always go past it), with only a view to the neighbour's house and other building […] 20m away (claustrophobic). Read more

Genuine Hotels.com guest review

Must try the chocolate brownie with peanut butter ice cream. Yummy

Genuine Expedia guest review

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Genuine Hotels.com guest review

Very well marketed concrete block. Slither of a balcony, tight room, uninspiring generally.

Genuine Expedia guest review

Our shower had a mass of dried hair on the drain. Had to pick and dispose of before using. Drain had bad odour. Room next door to the gym, very noisy.

Genuine Hotels.com guest review

Very Friendly reception staff. Nice Hotel and beds are so comfortable. Would be one of the best I motel beds I have slept in. Easy walk to the Queen Street Mall and we also walked to Suncorp Stadium. Only detraction was the carpark. Don't take too big a car, ie four wheel drive. There are a lot of pillars placed all throught the car park to navigate-some […] at near 90 degree angle. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Brief, enjoyable stay with family. Would be lovely to stay just as a couple. Thank-you.

Genuine Hotels.com guest review

We loved our stay. The highlight was an upgraded room with an amazing view of Brisbane. The staff were very friendly and helpful and we had a great experience because of that.

Genuine Hotels.com guest review

Great bed - quiet room. Clean, modern feel about the hotel. Would stay again

Genuine Hotels.com guest review

my pet hate !! greeted by ....Are you right ?? but once checked in, the hotel was great for our family of 4 - 2 x Adults + 6&8 yo, The parking out the front is metered so the $10 parking fee is reasonable. There was a party going on a couple of rooms down - loud music and lots of corridor movement, once we notified reception, the hotel staff dealt with […] it very promptly, and also the second time and also the third time, then the party people went out and it was then very quiet. This was our second time there, we felt the room was good value for money and I would stay there again. Read more

Genuine Expedia guest review

Very friendly staff, well appointed rooms, very comfortable beds

Genuine Expedia guest review

The hotel is great, in a very good location easy walk down to main mall in Brisbane, can even reach Southbank on foot from here about 10 -15 min walk. I would recommend and would stay here again on my next visit.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Had been before about 2 years ago. We were provided with a couple of bottles of the beer we drank the most often last time as a complimentary welcome back. Breakfast not as extensive options as last time. Staff very friendly at all times. Excellent beds, which is why we came back, as my wife has back problems on poor beds. Superior rooms vastly better […] than their standard rooms. Fairly quiet area, but in easy walking distance of the Roma station (out to airport and beyond as they say), and the towm center. Read more

Genuine Expedia guest review

I had really good three night stay in this hotel. I arrived early in the morning and got assistance finding a doctor in the city while waiting my room to be ready. The whole staff was amazingly helpfull and great profssionals. The hotel was nicely put together, nice details and desings. Rooms were updated and clean. Also location was great. Right […] next to Roma Street train station and few minutes walk from main shopping streets and South Bank. Nothing negative to say about Urban Brisbane!! Read more

Genuine Hotels.com guest review

Good location, very helpful staff, very clean BUT not good with kids. No microwave in the rooms........surprising for such a good place. Also the BED did'nt give me any pleasure, instead my back was troubled everyday of my stay.

Genuine Expedia guest review

The hotel is situated just a 10 min walk from the city centre. The service is nice and friendly and the breakfast is good and quite various. The rooms are good but not too large. The surroundings are considerable quiet.

Genuine Hotels.com guest review

We were very comfortable, the staff were very attentive, however the disappointments were no functioning in the TV remote control; the doors to the balcony were so badly worn(the rollers) we were unable to access the balcony :(; the restaurant menu was disappointing, limited and uninspiring

Genuine Expedia guest review

the lady at the desk was so rude, this really ruined the experience for us. The bed was mega comfy. every time we came back to the hotel we are greeted by a pile of cigarette butts on our balcony which as a non smoker disgusted me. Parking was overpriced and the carpark was difficult to maneouver as it was so tight with poles everywhere.

Genuine Expedia guest review

It was a good pick to stay at, only issue was when asked how much for parking it was mentioned by receptionist $ 12 /day on the bill was $24 dollars /day did I miss something dont know seemed to be two lots of $12 dollars charged per day

Genuine Expedia guest review

The Urban sits conveniently close to Brisbane city, without feeling like you're in the midst of the city. The parklands over the road are stunning and add to the gorgeous view from the balcony. The room was comfortable and nicely furbished. It doesn't offer all the mod cons but works nicely for a mini break stay.

Genuine Hotels.com guest review

Excellent hotel for the price. Easy walk to everything, and free loop bus right outside the hotel. the only negative was noisy slamming doors in the hallways.

Genuine Hotels.com guest review

The hotel was comfortable and ideally located to access central Brisbane, although it is not obvious from the maps that it is at the top of a steep hill. The pool and hotel was very nice however we found the food pretty standard but expensive and there is not much nearby to rival it unless you go down into central Brisbane.

Genuine Hotels.com guest review

Beds are really the most comfortable ever, and there are some nice views over the city and parklands but don't pay extra for a balcony, they are tiny and although we paid extra to have one we had the same room as our friends who did not, when we pointed this out to staff they refused to refund the difference, stating our friends just got lucky, & we […] 'd gotten the room we paid for. Other than that location is good, short walk to City centre, pool & hot tub in the court yard were nice too. Read more

Genuine Expedia guest review

Could not have been better!

Genuine Hotels.com guest review

there is a garden just a few minutes walk from the hotel. 5 minutes walk to City center.

Genuine Hotels.com guest review

Service was great, room was comfortable - with very cool Evo cosmetics, and a nice view over the Roma St parklands.The lobby and bar area was very trendy and seemed like a great place to sit, have a dring and read the paper, although the strong scent of the vases of oriental lillies was a little overpowering. Not the most central location, but the 15 […] minute walk down the hill into the city was a pleasant one, and the proximity to the Roma St train station made getting to and from the airport a breeze. Overall, I'd recommend this place and I'd stay there again. Read more

Genuine Expedia guest review

Accomodating and helpful staff. Top breakfast.

Genuine Hotels.com guest review

Excellent location and service.

Genuine Hotels.com guest review

Nice hotel. Great location 2 mins from Roma St Station (Parklands exit) and 5 mins to Queen St Mall. The hotel lobby is trendy without being overly fussy and staff are efficient and polite. Rooms are comfortable with a nice small balcony with seating. Pool deck area was larger than I expected though pool itself is okay but not large. Breakfast is very […] expensive though! Overall a nice experience. Read more

Genuine Hotels.com guest review

Very nice hotel. Room was very stylish & clean. We had a great night sleep cause beds were very comfy. Hotel staff were very friendly. Would definitely stay there again.

Genuine Hotels.com guest review

Had a great night there, clean and comfortable beds. Spacious room fit the portacot in easily. One thing was the air con was noisy and I couldnt make it colder as it was set for 22 which was too hot for us. Otherwise it was an easy walk into town and was fantastic.

Genuine Hotels.com guest review

It is a pretty standard hotel. It is true what others say - no duvet covers and noisy through the joining room doors. I'd stay again but nothing special

Genuine Hotels.com guest review

Very satisfied with all amenities and service offered by the Hotel Urban. The one exception was having to pay for carparking of our rental car. At $14 per day, it could become quite expensive. We wrongfully assumed that it would just be provided. Overall, a pretty good place to stay.

Genuine Expedia guest review