All hotels in Paris, France
1 room, 2 adults
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14 Rue BeaujonParisParis75008France, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.5 / 5Excellent

Score breakdown (from 124 reviews)

  • Location
    Great location
  • Service
    Fantastic service
  • Breakfast
    Tasty breakfast
  • Comfort
    Comfortable
  • Value for money
    Poor value for money
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4.0 / 5Excellent
"Nice hotel with good restaurant."
I loved that it took us just five minutes to get to the Arc de Triomphe, a walk to the Eiffel Tower takes 25 minutes. Very close to supermaket and train station. Great location, helpful and friendly staff.
Genuine Expedia guest review
Response by Sofitel Paris Arc de Triomphe
Dear guests, We thank you for your positive rating following your stay at the Sofitel Paris Arc de Triomphe. However, we are sorry to read that you encountered some inconvenience with your shower ; please accept our sincere apologies for this. We hope that despite this point, we will have the pleasure to welcome you back to our property in a near future. Sincerely, Public Relations Manager
Other trip Nov 24, 2015
Nicte
US
5.0 / 5Outstanding
"Wonderful hotel and staff."
Great hotel with excellent staff. Everyone was wonderful. Room was nice. Only drawback is they need to add a shower or at least something to hang the spray nozzle on. Otherwise was a perfect stay.
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Dear guest, We thank you for sharing your experience following your stay at the Sofitel Paris Arc de Triomphe. We are delighted to read that you enjoyed it a lot. We thank you for your feedback regarding our facilities in the bathroom; be sure that your suggestion will be passed onto our Management. We do hope to have the pleasure to welcome you back to our property in a near future. Sincerely, Public Relations Manager
4 night trip with friends Oct 16, 2015
michael
US
3.0 / 5Good
"Isnt the bed important?"
The location was great and the staff was friendly and accommodating. My main issue was the bed. Our bed was broken and was leaning to the side. We asked to move rooms and they could not accommodate. On the third and last day the hotel replaced the mattress. I expressed my dissatisfaction but they did not offer any type of compensation. The hotel staff merely apologized and proceeded to charge me full price for all three nights even though the bed was unacceptable. I would not recommend this hotel and I will not stay with Sofitel again
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Dear guest, We duly read your comments following your stay at the Sofitel Paris Arc de Triomphe. Please accept our sincere apologies for the inconvenience encountered with the mattress in your room. Be sure that your remarks were transmitted to the services concerned so that such incident could not re-occur. We hope that despite your disappointment, we will have the chance to welcome back so that you can appreciate the real standards of comfort of our property. Sincerely, Public Relations Manager
3 night romance trip Sep 24, 2015
Samuel
US
3.0 / 5Good
"Close to Champs Elysses and Arc de Triomphe"
Disappointed king size mattress was broken in half ... felt like I was sleeping in a cot. Toilet in separate room by front door, and light over toilet automatically turns off every 17 seconds if you do not wave your arms over your head ... small movements with hands & feet that are more than 3 feet away from ceiling light, will not trigger light to stay on. Bathrm door automatically swings closed, so you are sitting/standing in complete darkness after less than 20 seconds ... So we had to leave door propped open. Housekeeping ignores DO NOT DISTURB sign placed outside the door! What is the purpose of having DO NOT DISTURB sign if housekeeping disregards guests PRIVACY and enters room and take all our extra towels & robes and did not replace them? There is a reason why we had DO NOT DISTURB sign hanging outside the door that day, we were in a hurry that morning and did not have time to put our personal items away ... housekeeping touched and moved all our personal items around, did make our bed & empty trash cans ... but did not remove the dirty cups on the table, and took all our extra towels and robes without replacing them with clean ones. Hotel manager apologized. I expect 5 star hotel to train their staff to read guests DO NOT DISTURB sign and respect their PRIVACY. Hotel manager said it is their policy to respect guest's request for PRIVACY. Hotel recommended their new chef's menu & we ordered several dishes, & found better food outside the hotel.
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Dear guests, We duly read your comments following your recent stay at the Sofitel Paris Arc de Triomphe. We would like to offer our sincere apologies for the technical inconveniences you encountered, as well as the inappropriate service delivered by the housekeeping. Be sure that your remarks have been transmitted to the Manager concerned so that such incident cannot reoccur. May we take this opportunity to precise these inconveniences do not reflect at all the level of service which we daily work on. Despite these points, we hope to have the opportunity to welcome you back in the future. Sincerely, Public Relations Manager
5 night romance trip Sep 3, 2015
A Traveler
US
5.0 / 5Outstanding
"Clean, quiet room, walking distance to metro"
Sofitel Paris Arc de Triomphe is one of the best hotels I've ever stayed. The staffs were always eager to help and my room was impeccably clean. My room was very quiet at night even though it was still walking distance to a metro station (George V) and Avenue des Champs-Élysées (Fifth Avenue of Paris). Both breakfast and lunch/dinner room service was amazing as well. I wasn't too happy about not having a tub but the hotel staff still tried to accommodate my need for it.
Genuine Expedia guest review
Response by Sofitel Paris Arc de Triomphe
Dear guest, We thank you for sharing your experience following your recent stay at the Sofitel Paris Arc de Triomphe and are delighted to read that you enjoyed it a lot. Looking forward to welcoming you back, Sincerely Public Relations Manager
Other trip Aug 31, 2015
rio_cat
US
5.0 / 5Outstanding
"Lovely hotel near the heart of Paris."
Great hotel with wonderful staff. The room were tastefully designed and very comfortable.
Genuine Expedia guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guests, We thank you for your positive comments following your stay at the Sofitel Paris Arc de Triomphe and hope to have the pleasure to welcome you back in a near future. Sincerely, Public Relations Manager
Other trip Jul 10, 2015
A Traveler
US
5.0 / 5Outstanding
This is the second time we've been to this hotel. The rooms are great, housekeeping is top notch, but the front desk is in another league. Luckily we only have to deal with them twice, once during check-in and once during check out. I felt incompetence is a little strong to describe them, but it's fairly close. The food from room service is only so-so if you decide to embark on that route. We will be back again if we visit Paris. I hope they would have fixed the front desk issues by then.
Genuine Expedia guest review
Other trip Jun 4, 2015
Aaron
US
5.0 / 5Outstanding
"Excellent hotel near the Arc de Triomphe"
We were greated by a friendly and helpful staff. The hotel is located close to Champs Elysees and fantastic restaurants. The hotel is modern and very well kept. The staff was professional and very eager to assist with all our needs. The concierge desk was very helpful. We were able to buy tickets to the Louvre and they even included tips to bypass the long lines which saved us hours on our last day in the city. Also, we were upgraded to the duplex suite which was gorgeous and had a great (partial) view of the Eiffel tower. Even if we are never upgraded again, we look forward to staying there on our next trip to Paris.
Genuine Expedia guest review
Other trip May 17, 2015
B
US
5.0 / 5Outstanding
"Amazing hotel, choose room wisely!"
Great hotel, spectacular standards! Rooms are spacious and very comfortable. Right near the Arc de Triomphe, so shopping and sightseeing is all a stones throw away. We had problems with the tub, so they changed us to a room with just a shower, MUCH better. The concierge is awesome, the team really looked after us, making it a memorable trip.
Genuine Expedia guest review
Other trip May 5, 2015
ASN
US
5.0 / 5Outstanding
"Nice hotel near by Arc the Trumph."
Everything is perfect except restaurant. For my opinion they must have more dishes for breakfast (including elementary porridge) and upsetting diner cousin. Vine list is wonderful. Very nice hotel for romantic weekend in Paris.
Genuine Expedia guest review
Other trip Mar 11, 2015
A Traveler
US
5.0 / 5Outstanding
"Fantastic"
it was a little bit difficult to find hotel. But when i reached this hotel, all of staffs were welcome me. Especialy conciege services are perfect. If you will spend your dinner special, please get information from him.
Genuine Expedia guest review
Other trip Feb 19, 2015
kim
US
5.0 / 5Outstanding
"Beautiful hotel. Perfect Location. Friendly staffl"
My husband and I just spent three nights at the Sofitel Paris Arc de Triomphe and only have rave reviews to share. The hotel's location is perfect...just around the corner from the Arc de Triomphe and the Champs Elysees. A great launching point to walk or take the Metra anywhere in the city. Yet at night, it was so quiet in our room that it was hard to believe we were so close to all of the action. The facility is newly updated and luxurious. The staff was friendly and helpful. We would stay here again on our next visit in a heartbeat.
Genuine Expedia guest review
Other trip Feb 19, 2015
JLK
US
4.0 / 5Excellent
"5 star hotel close to Arc de Triomphe"
nice reception staff with fluent english. got complimentary gifts as it was our honeymoon trip. changed the room immediately once realized no bathtub which we desired to have. however, a housekeeping staff ran into our room at 7 in the morning was an unpleasant shock although they apologized. the decor was a bit too white that gives a cold feeling, especially in the winter.
Genuine Expedia guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guest, We thank you for sharing your experience following your recent stay at the Sofitel Paris Arc de Triomphe. We would like to apologize for the inconvenience encountered with the inappropriate entrance to your room from our housekeeper. Despite this point, we understand that you enjoyed your stay and we hope to have the pleasure to welcome you back to our property in a near future. Sincerely, Public Relations Manager
Other trip Jan 7, 2015
ines
US
5.0 / 5Outstanding
"Excellent stay in Paris"
First time staying at this Sofitel location. The hotel is located near the Arc de Triomphe and an easy walk from the metro with luggage. Hotelis a typical Sofitel, has a level of unique decoration, places to sit comfortably in sitting room, lobby and bar, excellent breakfast (recommend you purchase), and focused service. The Sofitel chain has an attention to detail that I find very appealing. Food and water out for runners (me) with a map to show where to run, expresso machine, slippers, turn down service, Bose, and a selection of newspapers in the morning. The workout area was good. The room itself was very comfortable. The bedding is always comfortable in a Sofitel.The room was very quiet, I heard very little.The room had sufficient storage, a coffee/expresso machine, Bose, multiple bottles of water daily, sewing kit, Hermes products, robe, sitting chair, table with comfortable bench, and multiple lighting options and free Wi-fi. Staff were helpful, spoke English, they joked with me and quickly caught on that my French was good for listening and sucked for speaking :). I'm a vegan and they accomodated me well for food. This was a solo trip to decompress, so intentionally selected a hotel that was likely to be comfortable and have what I needed for a nice evening in: bar, restaurant etc.
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guest, We thank you very much for sharing your experience following your recent stay at the Sofitel Paris Arc de Triomphe, and for the time you dedicated to send us some many details . We are delighted to read that you enjoyed your stay a lot, that you appreciated our hotel, amenities and especially the service provided by our teams. We hope to have the pleasure to welcome you back to our property should you plan to come back to the City of Lights in a near future. May we take this opportunity to send you our best wishes for the New Year. Sincerely, Public Relations Manager
5 night trip Dec 26, 2014
Lynn
US
5.0 / 5Outstanding
"Very Good Accommodations!"
First time in Paris and chose a hotel that made the standards for the city high. Concierges were extremely helpful and gave us good recommendations on them all. Would stay at Sofitel again when return to Paris.
Genuine Expedia guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guest, We thank you for sharing these positive comments with us following your stay at the Sofitel Paris Arc de Triomphe. We are glad to read that you enjoyed your stay and be sure that your feedback has been transmitted to our Concierges team. We hope to have the pleasure to welcome you to the Sofitel Paris Arc de Triomphe during your next stay in our city. Sincerely, The Public Relations Manager
Other trip Sep 24, 2014
Michael
US
5.0 / 5Outstanding
"Great hotel"
Great hotel with great location. Very private. Concierge was very helpful even finishing us tickets for Roland Garros. Breakfast could be better
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guest, Thank you for the great review of our hotel! We are delighted that you enjoyed your stay and hope to see you again very soon. Sincerely,
5 night trip Jun 3, 2014
Bruce
US
5.0 / 5Outstanding
Excellent!
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guest, We would like to thank you for having taken the time to give us your remarks regarding your stay at the Sofitel Arc de Triomphe. Allow us to express our thanks for the excellent rating you gave upon the hotel . We are pleased to read that you enjoy your stay with us Your comments are most valuable for us as our main objective is your well-being and entire satisfaction. We look forward to having the pleasure of welcoming you soon again and remain, Yours faithfully,
3 night trip Jan 2, 2014
A Traveler
US
3.0 / 5Good
"Good location, pretty rooms, uncomfortable bed"
The hotel is in a great location and the rooms are well arranged. The bed was unfortunately very uncomfortable which was surprising for a high end hotel.
Genuine Expedia guest review
Other trip Nov 14, 2013
A Traveler
US
4.0 / 5Excellent
"I stayed in this hotel for 3nightd only."
It centeraly located the only reason I did not give it 5 stars over all rating is becouse the inter net in the room and public areas was very, very very poor. Any one w needs access to the net service will suffer dearly.
Genuine Expedia guest review
Other trip Oct 31, 2013
Ismail
US
4.0 / 5Excellent
"Elegant hotel near Arc de Triomphe"
The hotel has undergone an update and upgrade since we last stayed in 2011. After a delay in the availability of the room at check-in, the remainder of the stay was a delight. The hotel has a new modern elegance. The lobby and rooms are well appointed. The staff is friendly and helpful. The location is a bit removed from the tourist attractions but is just a short walk from the metro.
Genuine Expedia guest review
Other trip Sep 9, 2013
Stacey
US

The following English reviews were posted by hotel guests from other countries:

5.0 / 5Outstanding
"Excellent"
Good location Nice room Delox
Genuine Hotels.com guest review
2 night trip Apr 11, 2016
mohammad
GB
5.0 / 5Outstanding
"Our stay at Sofitel"
The staff was extremely friendly and went out of their way to satisfy all our needs. The beds were very comfortable and the room was very satisfactory.
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Dear guest, We thank you for sharing your experience following your stay at the Sofitel Paris Arc de Triomphe. We are delighted to read that you enjoyed it a lot and hope to have the pleasure to welcome you back in a near future. Sincerely, Public Relations Manager
1 night romance trip Sep 26, 2015
A Traveler
CA
5.0 / 5Outstanding
"Very good home away from home."
Sophia made my wife and my self welcome.
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Dear guest, We thank you for your excellent rating following your recent stay at the Sofitel Paris Arc de Triomphe. We thank you for your kind comment on the service and welcome delivered by Sophia. We hope to have the pleasure to welcome you back soon to our property. Sincerely Hotel Sofitel Paris Arc de Triomphe
4 night trip Sep 3, 2015
Akinwa de
GB
5.0 / 5Outstanding
Excellent
Genuine Venere guest review
Response by Sofitel Paris Arc de Triomphe
Dear M Mapoli, We thank you for your excellent rating following your recent stay at the Sofitel Paris Arc de Triomphe and are delighted to read that you enjoyed it a lot. We hope to have the pleasure to welcome you back in the future. Very best regards, Public Relations Manager
1 night business trip Jul 15, 2015
Mapoli John
IE
5.0 / 5Outstanding
Could not have been better. Everything was great, no problems at all.
Genuine Expedia guest review
Response by Sofitel Paris Arc de Triomphe
Dear guests, We thank you for your excellent rating following your recent stay at the Sofitel Paris Arc de Triomphe and are delighted to read that you enjoyed it a lot. We hope to have the pleasure to welcome you back in the future. Sincerely, Public Relations Manager
Other trip Jul 13, 2015
daniel
GB
4.0 / 5Excellent
"Would stay there again!!!"
Overall I was very pleased with my stay at this hotel, I had only trouble with landline phone installed in a room, it was a bit out of date, no chance to communicate if someone is calling.
Genuine Expedia guest review
Other trip May 18, 2015
Serge
GB
4.0 / 5Excellent
"Excellent location very near the arc de triomphe"
Great location, comfortable bed and good amenities. It is pricier but I think that is a given as it is so close to les champs élysées.
Genuine Expedia guest review
Other trip Apr 8, 2015
A Traveler
CA
5.0 / 5Outstanding
"Luxury and quiet"
Expensive but fantastic location, staff were perfect and very comfortable & quiet
Genuine Expedia guest review
Other trip Mar 9, 2015
PeterSpain
GB
5.0 / 5Outstanding
Very helpful and friendly staff, beautiful hotel and 2mins from the arc de triumphe
Genuine Expedia guest review
Other trip Feb 17, 2015
A Traveler
GB
5.0 / 5Outstanding
"Elegant style, terrific location"
The boutique layout and style encapsulates everything that you would typically expect from a 5 star hotel, plus remarkable service and hospitality from all staff - an almost perfect guest experience ensuing.
Genuine Expedia guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guest, Thank you so much for your kind comments regarding your recent stay at the Sofitel Paris Arc de Triomphe. We are delighted to read that you enjoyed it a lot. We hope to have the pleasure to welcome you back during your future stay in the City of Lights. With our very best regards, Public Relations Manager
Other trip Jan 11, 2015
Shari
AU
4.0 / 5Excellent
"All ended well"
All that ends well, after losing my husbands coat while waiting for the room,it was eventually found ,then told that we had been upgrade to a better room we were disapointed to find only a hand held shower over a bath that was impossible to control and waking up to a flooded bathroom . we were moved to a lovely room with an amazing bathroom and all was well. The staff were extremely helpful especially Carlos the consierge. the hotel is in agreat position.
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guests, We would like to thank you for sharing your experience following your recent stay at the Sofitel Paris Arc de Triomphe. We are sorry for the inconveniences you encountered but we are happy to read that the way they were handled, fully satisfied you. We hope to have the pleasure to welcome you back to our property in 2015. May we take this opportunity to wish you a prosperous New Year. Very best regards, Public Relations Manager
4 night romance trip Dec 23, 2014
Robyn
AU
5.0 / 5Outstanding
"Weekend away!"
It was fantastic!! The staff were great and the location even better!!!
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guest, We thank you for sharing your experience following your recent stay at the Sofitel Paris Arc de Triomphe and we are delighted to read that you enjoyed it a lot. We hope to have the pleasure to welcome you back to our property in a near future. Sincerely, Public Relations Manager
2 night romance trip Dec 19, 2014
Afamefuna
GB
4.0 / 5Excellent
"Close to everything"
The hotel has a great location, the staff was very friendly.
Genuine Expedia guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guest, We thank you for responding to our form and are delighted to read that you enjoyed your stay with us. We hope to have the pleasure to welcome you back in the future. Sincerely, The Public Relations Manager
Other trip Dec 14, 2014
Cheila
GB
2.0 / 5Fair
"Unfortunate Incident in the Lobby"
Please note that as i was staying in the Lobby, an incident occurred. On my second night and while having a drink in the lobby, i noticed a mouse running in the room. I notified the waiter and was surprised by his answer, the waiter informed me that since the last work in the basements, they have been noticing mice in the basements floors and lobby, specially were food was served. This incident was extremely unpleasant and disappointed me terribly. I will never be booking at this hotel anymore.
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guest, We carefully read your comments following your stay in our property. First of all, we would like to offer our sincere apologies for the incident occured in our bar and the inapproriate and uncorrect answer you received. Be sure that this incident was exceptional and that our Management is particularly attentive to the hygiene conditions. Of course, actions were immediately taken so that such incident cannot reoccur. We hope that despite this, we will have a chance to welcome you back in the future so that you can experience the real standards of quality of out hotel. Sincerely, The Public Relations Manager
6 night family trip Oct 23, 2014
Sandy
IE
1.0 / 5Poor
"Terrible Experience, DONT GO"
The service is terrible , for three consecutive days, no service to my room, and when the service was made, it was just bad. The Junior suite I booked for 9 days was just a standard room with a very long corridor. The staff are mean and NOT helpful at all. Long walk from the Arc de Triomphe. I do not recommend this hotel at all.
Genuine Expedia guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guest, We duly received your comments and we are deeply sorry to read that your experience was negative. We would like to offer our sincere apologies for the inconveniences that you encountered. Be assured that those do not reflect at all the standards of quality and hospitality on which we work daily. Of course, your comments were immediately transmitted to the services concerned so that such incidents cannot reoccur. We hope that despite of your disappointment, we will have a chance to welcome you back so that you can experience the real level of service of our property. Sincerely, The Public Relations Manager
Other trip Oct 26, 2014
Sami
AU
5.0 / 5Outstanding
"Stunning hotel, great central location"
This was our first stay in Paris which was made special by our stay at this hotel. From the moment you arrive the staff make you feel welcome and that nothing is too much trouble. We had a suite on the 4th floor which was immaculate and provided the comfort we needed after a long day sightseeing. We ate in the restaurant which was delicious and again the staff was professional and very attentive. We hope to return again soon
Genuine Expedia guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guest, We would like to thank you for your excellent comments following your stay at the Sofitel Paris Arc de Triomphe. Your comments are very encouraging for all the collaborators of our hotel who work daily so as to ensure the best quality of service and hospitality. We thank you again and hope to have the pleasure to welcome you soon at the Sofitel Paris Arc de Triomphe. Sincerely, The Public Relations Manager
Other trip Sep 22, 2014
Tanya
GB
3.0 / 5Good
"Good Location"
Room was great and the service from the staff was outstanding. The breakfast we had in the morning was appalling. We had to ask 3 times to get a coffee, the warm food was stone cold and the tables were jammed together even though half of the restaurant was empty.
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guest, We thank you for taking the time to share your comments. We are really sorry that your breakfast experience was not positive. Be sure that your comments were transmitted to the service concerned so as to take the necessary measures. We do hope that despite this disappointment, we will have a chance to welcome you back to our property. Sincerely The Public Relations Manager
1 night trip Aug 19, 2014
A Traveler
AU
5.0 / 5Outstanding
"Excellent hotel, beautiful room of high comfort."
The hotel is beautiful and was perfect for our honeymoon. The location was excellent, truly warm and comfortable and a perfect retreat.
Genuine Expedia guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guest, We thank you for sharing your experience with us following your stay at the Sofitel Paris Arc de Triomphe; we are delighted to read that you enjoyed it. Should you plan to come back to Paris in the future, we hope to have the pleasure to welcome you back to our property. Sincerely, The Public Relations Manager
Other trip Aug 24, 2014
Richard
GB
3.0 / 5Good
"Irene"
Will never go back for such a 5 star hotel. We ordered a rolling bed, the mattress is full of urine, how to sleep on such a bed? Service is bad, room is small but very pricy!
Genuine Hotels.com guest review
3 night trip Aug 6, 2014
Irene
AS
5.0 / 5Outstanding
"Good location off Champs Elysees"
We arrived to find that somebody with a similar name had been booked into our hotel room (it was a first for me) but the hotel managed with the challenge well and recovered our invites to the Versace show from the room and moved us. I always love Sofitel beds, and the location was great, quiet but close to the center of things. Staff were very good especially the barman who was great fun.
Genuine Expedia guest review
Other trip Jul 15, 2014
Steve
GB
3.0 / 5Good
"A nice hotel, convenient location"
We stayed for 4 nights, part from the first night the room was not the one we were expecting, there has a bathtub, but no shower screen or shower curtain, basically you have to sit in a bathtub to have a shower. And the room was very small and tight. Lucky, we be able to switch to another room next day, it was far better. Their concierge stuff were nice , warm and very helpful. By the way, don't order the cocktail from their restaurant so expensive, they charged €20 per glass.
Genuine Expedia guest review
Response by Sofitel Paris Arc de Triomphe
Dear Ingrid, First of all we would like to thank you for taking the time to share your experience with us. I am very sorry to read that your room did not meet your expectations during the 1st night; regarding the Bathtub, it is true that some of our rooms have a shower and a bathtub, we would have asked you during check-in what your preference was; we really apologize for this and we hope that the other room met your expectations in terms of comfort and well-being. We look forward to welcome you back in your parisian home. Best Regards,
Other trip Jul 13, 2014
ingrid
GB
5.0 / 5Outstanding
"Luxury hotel for Paris sightseeing"
Very nice hotel with staff willing to go the extra mile. Lovely stay in Paris would defiantly visit again.
Genuine Expedia guest review
Other trip Jun 2, 2014
A Traveler
GB
4.0 / 5Excellent
"Luxury hotel in great location"
We stayed at the Sofitel Arc de Triomphe for 3 nights in a room with a king bed. The room was quite big by Paris standards, very modern and clean. As expected, the bed was incredibly comfy. The hotel location is amazing - it's a 2min walk to the Champs D'elysees. Arc de Triomphe and the metro but its located on a really quiet side street so it's very quiet at night. Hotel staff was wonderful. We would stay here again for sure
Genuine Expedia guest review
Other trip May 26, 2014
S
CA
4.0 / 5Excellent
"Nicely renovated hotel. High Paris room rate"
Good service. Coffee while waiting for room to be ready. Valet parking service
Genuine Expedia guest review
Other trip May 19, 2014
Lloyd
SG
5.0 / 5Outstanding
"SPRING TIP TO PARIS"
This is just one lovely Hotel , Obviously recently renovated .Location is perfect 350 mtrs from Arc de Triomphe & Champs Elysees. just set back from Ave Friedland. We had read the reviews before booking which all lived up to their great reviews We stayed 4 Nights & we just loved it . We have stayed in Paris several times before in some vey nice hotels. From now on we will always return to this Sofitel and look foward to our next stay Rooms compact but very nicely furnished & nice Bathroom Reception area Bar & Restaurant very nice atmosphere Bar service very smooth & silky (special compliments to "Jermaine") & also to the Receptionist who used to work at thr Devon Hotel in Exeter. I am sorry i have forgotten his name. He was a pleasure to meet & he added to our enjoyment of our stay
Genuine Expedia guest review
Other trip May 9, 2014
George& Paula
GB
4.0 / 5Excellent
"Very good but pricey"
Friendly staff who went above and beyond for our comfort. 2 bad things: - The heating was broken in our room for a long time. - The hotel ran out of food overnight for room service.
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guest, We sincerely regret the inconvenience you experienced at several levels in our property. Please be assured that this happening is not typical of the service we wish to offer and that further steps have been taken in order to avoid any reoccurrence of this nature in the future. We very much appreciate your feedback which will certainly assist us in ensuring that our standards are properly handled and maintained at all times. I hope in this way to restore your confidence in the Sofitel Arc de Triomphe in the future. I reiterate my apologies and hope to have the pleasure of welcoming you very soon again. We hope to have the pleasure of welcoming you soon again and remain, Best Regards,
2 night trip with friends Jan 30, 2014
A Traveler
CA
5.0 / 5Outstanding
"Excellent service and attention to detail o"
From the moment we arrived until the day we left, the staff were wonderful. They attended to all out needs. Nothing was too much trouble. We arrived early and our room was made available at 11am. As it was our first holiday in Paris, the staff were there to advise us of the places to visit. The only downside was the fact our coach from Champs-Élysées to Charles de Gaulle.
Genuine Expedia guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
Other trip Dec 20, 2013
A Traveler
GB
5.0 / 5Outstanding
"Rugby Weekend"
The hotel had mixed reviews with some construction work on site etc However when I got there, this hotel knocked the ball out of the park. From the moment I stepped to the door to the moment I stepped out, the service was brilliant. The food at the restaurant was fantastic. The luxury room I stayed in was amazing, very large and featured a balcony, multiple access points to the large bathroom with waterfall shower head available as one of the options in the shower. Amenities in room was great with N espresso machine available as well. I felt at home and very relaxed here, wireless was fast and efficient as well. Location is great and close to metro and many restaurants, shops etc I think I have found myself my perfect location for the Paris stopovers in the future ;O)
Genuine Hotels.com guest review
1 night trip with friends Nov 8, 2013
Faz
GB
5.0 / 5Outstanding
"Wonderfully renovated hotel near Arc de Triomphe"
We have stayed at this hotel several times over the past 25 years and have always found it to be handily located, near the Arc de Triomphe and the great stores and sidewalk cafes on the Champs Elysees. The staff have always been friendly and helpful. And the hotel has gone through an amazing transformation since our last stay! Beautifully and functionally decorated, both in the public areas and in the rooms.
Genuine Expedia guest review
Other trip Oct 9, 2013
A Traveler
CA
5.0 / 5Outstanding
"Perfect for a weekend in Paris"
Great hotel, great location perfect for our two day trip. Room was great . Would definitely recommend and return again when next in Paris
Genuine Expedia guest review
Other trip Aug 13, 2013
Swem
GB
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