All hotels in Paris, France
1 room, 2 adults
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4.5 / 5Excellent

Score breakdown (from 88 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.5
  • Comfort
    4.5
  • Condition
    4.6
  • Neighborhood
    4.5

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Top Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Alles ab Ankunft hat gefallen, alle sind sehr freundlich und aufmerksam gewesen. Die Zimmer sind sauber, schön und frisch, aber bei den Zimmern muss einem eine leichte Beduftung mit Marzipan gefallen. Insgesamt ist das Hotel wirklich sehr empfehlenswert und ergänzt eine Städtereise bzw. den Aufenthalt in dieser tollen Stadt hervorragend.
Genuine Expedia guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guest, We thank you for sharing your experience with us and we are delighted to read that you enjoyed your stay with us. We do hope to have the pleasure to welcome you back to our property in a near future. Sincerely, The PR Manager
Other trip Oct 31, 2014
Sven
DE
5.0 / 5Outstanding
"Maravilhoso hotel, perto do Arco do Triunfo"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Fiquei muito feliz ao chegar no Sofitel Arco do Triunfo. Equipe maravilhos, prestativa... Fomos muito bem atendidos e recebidos. Sem falar do quarto e do café da manhã. Super recomendo!!
Genuine Expedia guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guest, We thank you for sharing your experience with us and we are delighted to read that you enjoyed your stay with us. We do hope that we will have a chance to welcome you back in a near future. Sincerely, The Public Relations Manager
Other trip Oct 14, 2014
Marilia
BR
5.0 / 5Outstanding
"Fantatisk"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Utmerket
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guest, We thank you for sharing your experience with us and we are delighted to read that you enjoyed your sray with us. We do hope to have the pleasure to welcome you back to our property in a near future. Sincerely, The Public Relations Manager
2 night romance trip Sep 26, 2014
A Traveler
NO
5.0 / 5Outstanding
"ótima localização"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
adoramos o hotel, muito limpo, bem localizado, novo (reformado recentemente), quarto com cafeteira, o único inconveniente foi o check in, pois chegamos um pouco mais cedo do que o horaáio previsto e não pudemos entrar no quarto, mas eles ficaram com as malas para podermos passear....
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guest, We thank you for sharing your experience with us following your stay at the Sofitel Paris Arc de Triomphe and we are glad to read that you enjoyed it despite the inconvenience you encountered. Despite this point, we hope to have the pleasure to welcome you back in a near future. Sincerely, The Public Relations Manager
2 night trip Apr 6, 2014
andrea
BR
5.0 / 5Outstanding
"Flott hotell midt i Paris"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Sofitel ligger et steinkast fra Triumfbuen. Et flott område å ha som base når man utforsker Paris. Hotellet har høy standard og er virkelig flott - som alltid når vi bor på Sofitel rundt om i verden. Dette har blitt min favorittkjede. Anbefales på det varmeste!
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guest, We thank you for your comment and we are delighted to read that you enjoyed your stay with us. We hope that we will have a chance to welcome back to our property in a near future. Sincerely, The Public Relations Manager
2 night romance trip Aug 29, 2014
Tomas Strøm
NO
4.0 / 5Excellent
"非常好的地段"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
去巴黎开会,距离会场很近,酒店也很不错
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
4 night business trip Jun 10, 2014
kenn
CN
5.0 / 5Outstanding
"excelente costo beneficio"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
excelente servicio y ubicación. a unos minutos caminando de los campos eliseos, del arco del triunfo, de la linea uno del metro .2 áreas de mejora: el desayuno no está incluido(34€) y la habitación de lujo no cuenta con regadera.
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Estimado Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente,
8 night romance trip Jun 1, 2014
ana maria SEGURA ESCUDERO
MX
5.0 / 5Outstanding
"wirklich zu empfehlen"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Das Hotel ist super gelegen und wir waren rundum zufrieden
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Sie Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen,
2 night trip Apr 11, 2014
A Traveler
DE
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
TB
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Cher Monsieur, Nous tenons à vous remercier pour l’excellente notation que vous avez attribuée.à la suite de votre séjour parmi nous Ceci nous conforte dans notre voie choisie qui est le bien-être et l’entière satisfaction de nos clients. En espérant d’avoir le plaisir de vous accueillir bientôt de nouveau, nous vous prions de croire, Cher Monsieur, en l’assurance de nos respectueuses salutations.
1 night business trip Mar 23, 2014
RS
FR
4.0 / 5Excellent
"Great business hotel on a quiet side street"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice location close to L'Arc de Triomphe. Clean, modern rooms with nice bathrooms and great amenities. Room was not big but bed was comfortable. Small gym. Walking distance to shopping streets and many historical monuments. Breakfast was ok, lobby bar had a nice mediterranean snack menu with good wine list.
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guest, Thank you for sharing your experience in our Hotel. We are delighted to read that you have enjoyed your stay with us, since our priority is to ensure that every guest has the most enjoyable experience in our Parisian Pied à Terre. Regarding the size of the room please be informed that the new room deign has been conceived in order to be wider and more functional. In your case it appears that we failed to meet your expectation and for that we are truly sorry. We hope to have the pleasure to welcome you back soon in your Parisian Demeure and to offer a more delightful experience.
1 night trip Mar 12, 2014
A Traveler
FI
5.0 / 5Outstanding
"باختصار خوراااافي"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
فندق لا يعلى عليه ممتاز من جميع النواحي موقع خرافي وغرف ذات تصميم حديث فعلا انصح به وبشدة وإذا زرت باريس مرة اخرى لن اسكن الا فيه بإذن الله كنت حاجز جونير سويت خورافي وانصح به خصوصا انه يحتوي على شطاف في دورة المياه اعزكم الله وهذه الميزة لاتوجد الا في عدد بسيط جداً من الغرف ،، رقم الغرفة كان (١١٥
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
4 night romance trip Mar 8, 2014
جدة
AE
4.0 / 5Excellent
"Reasonable price for 5 star"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
very friendly staff good location humble lobby decent rooms
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guest, Thank you for sharing your experience in our Hotel. We are delighted to read that you have enjoyed your stay with us, since our priority is to ensure that every guest has the most delightful experience in our Parisian Pied à Terre. Regarding the quality of the cappuccino please be informed that your comments have been forwarded to the concerned Head of department in order to take the necessary measure. We look forward to welcome you back soon in your Parisian Demeure. Best Regards,
2 night romance trip Mar 9, 2014
estragon
TR
4.0 / 5Excellent
"호텔의 안락함 좋아요!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
고급호텔이라 전반적인 수준은 높은 편입니다. 침대의 만족도가 좋구요. 주변 경관도 만족합니다! 전체 수준이상의 호텔입니다.
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
1 night family trip Mar 6, 2014
Youngoh Hwang
KR
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
En opplevelse! Svarte til forventningene! Her vil jeg gjerne bo igjen!
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,
1 night business trip Mar 3, 2014
Silje
NO
4.0 / 5Excellent
"Sofitel paris arco del triunfo"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nos quedamos en el sofitel paris arco del triunfo por una semana ya que celebramos nuestro aniversario y sólo tenemos buenas cosas que decir de este hotel. Lo primero es la ubicación, ya que esta ubicado a 2 cuadras de los campos elíseos u muy cerca de metro. Segundo todos los que trabajan ahí fueron muy amables con nosotros y hablaban español. Tercero las habitaciones aún que pequeñas (como la mayoría en parís) están nuevas ya que el hotel acaba de tener una remodelación. Lo mejor de todo fue la cama con plumas de ganso que al llegar de un día de caminar por la ciudad era muy reconfortante pensar que al llegar nos esperaría una cama extraordinaria. Así qué recomendamos este hotel ampliamente.
Genuine Expedia guest review
Other trip Dec 1, 2013
carlos
MX
5.0 / 5Outstanding
"Bra beligenhet til Champs-Elysee, moderne rom"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotellet ligger kun 2 sidegater inn for Champ-elysee, altså en kort gåtur til handlegaten. Hotel resepsjonene er veldig innbydende med en fin loung som har servering. Rommet jeg bodde på var en Premium junior suite. det var god plass, smarte og behagelige løsninger som dockings stasjon for smarttelefoner ved sengen, separat bad og WC, veldig bra utvalg av filmer ol. på tven, stort bad med stor deilig foss-dusj og badekar. hotellets romservice var raske på leveringen, men maten var ikke helt topp karakter. de av hotellets ansatte jeg møtte under oppholdet var alltid veldig service innstilte og behjelpelige, de skaffet fort taxier, hjalp til med restaurant valg, shopping tips ol. Meg og min samboer var kjempe fornøyd med oppholdet vårt og vi var mer på rommet enn det vi pleier og være når vi er ute og reiser, kommer garantert tilbake:)
Genuine Hotels.com guest review
2 night trip Oct 4, 2013
Andreas Bråten
NO
5.0 / 5Outstanding
"Ottimo hotel integralmente ristrutturato"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel recentemente ristrutturato in modo integrale e quasi perfetto, grazie ad un architetto che conosce il suo mestiere. Le camere, anche se non spaziosissime, sono dotate di tutti i confort (televisione a cristalli liquidi da 36 pollici, radio internet Bose, set per la preparazione del caffè o del the, ecc.). Ottimo. Peccato che la stazione della metropolitana non sia vicinissima.
Genuine Expedia guest review
Other trip Jul 26, 2013
A Traveler
IT
5.0 / 5Outstanding
"HOTEL DA SOGGIORNARE ANCHE PIù GIORNI!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
l'HOTEL è POSIZIONATO IN PIENO CENTRO DI PARIGI. iL PERSONALE MOLTO DISPOSNIBILE ANCHE A PARLARE ITALIANO E L'ACCOGLIENZA è STATA OTTIMA
Genuine Expedia guest review
Other trip Sep 26, 2012
RITA
IT
2.0 / 5Fair
"Prijs-kwaliteit niet optimaal"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Beetje verlopen hotel. Prijs-kwaliteitverhouding niet optimaal.
Genuine Expedia guest review
Other trip Jul 16, 2012
A Traveler
NL
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guest, We thank you for your very good rating following your recent stay at the Sofitel Paris Arc de Triomphe. We are delighted to read that you enjoyed your stay and hope to have the pleasure to welcome you back to our property in near future. May we take this opportunity to send you our best wishes for the New Year. Sincerely, Public Relations Manager
10 night romance trip Dec 26, 2014
Ali
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
4 night trip Sep 6, 2013
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guest, We thank you for responding to our form and remain at your disposal should you wish to give us additional details on your stay. Sincerely, The Public Relations Manager
5 night trip Nov 17, 2014
A Traveler
IE
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guest, We thank you for sharing your experience with us following your stay at the Sofitel Paris Arc de Triomphe and we are glad to read that you enjoyed your stay . Sincerely, The Public Relations Manager
1 night trip Aug 31, 2014
abl
MX
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
3 night romance trip Nov 3, 2013
Luis R.
GB
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Dear guest, We thank you for your excellent rating following your recent stay at the Sofitel Paris Arc de Triomphe. We hope to have the pleasure to welcome you back in a near future. Sincerely, Public Relations Manager
3 night romance trip Mar 12, 2015
A Traveler
NO
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guest, We thank you for your very good rating following your recent stay at the Sofitel Paris Arc de Triomphe. We hope to have the pleasure to welcome you back to our property in a near future. Sincerely, Public Relations Manager
1 night romance trip Dec 25, 2014
A Traveler
BR
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guest, We thank you for your very good rating following you recent stay at the Sofitel Paris Arc de Triomphe. We hope to have the pleasure to welcome you back to our hotel in the near future. Sincerely, Public Relations Manager
4 night romance trip Dec 21, 2014
A Traveler
BR
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guest, We thank you for your positive feedback following your stat at the Sofitel Paris Arc de Triomphe and hope to have the pleasure to welcome you back in a near future. Sincerely, The Publis Relations Manager
1 night family trip Nov 22, 2014
A Traveler
BE
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guest, We thank you for your feedback following your stay with us and are glad to read that you enjoyed your stay with us. Sincerely, The Public Relations Manager
3 night romance trip Sep 5, 2014
Nadym
BR
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Dear Guest, We thank you for sharing your appreciation with us following your stay at the Sofitel Paris Arc de Triomphe and we are glad to read that you enjoyed your stay. Sincerely, The Public Relations Manager
3 night romance trip Sep 5, 2014
nadym
BR
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
3 night romance trip Aug 4, 2014
A Traveler
IL
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night business trip Jul 9, 2014
Julien
FR
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Дорогой Гость, Спасибо за великолепный отзыв нашему отелю! Мы рады, что вы хорошо провели у нас время и надеемся скоро увидеть вас снова. С уважением
3 night trip May 8, 2014
A Traveler
RU
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
Response by Sofitel Paris Arc de Triomphe
Дорогой Гость, Спасибо за великолепный отзыв нашему отелю! Мы рады, что вы хорошо провели у нас время и надеемся скоро увидеть вас снова. С уважением,
3 night romance trip Feb 6, 2014
A Traveler
RU
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
2 night romance trip Dec 13, 2013
A Traveler
FR
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
6 night romance trip Nov 24, 2013
A Traveler
HK
5.0 / 5Outstanding
"Traumhaftes Stadthotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Genuine Expedia guest review
Other trip Dec 2, 2013
A Traveler
DE
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Genuine Expedia guest review
Other trip Nov 19, 2013
A Traveler
DE

TripAdvisor reviews for Sofitel Paris Arc de Triomphe

Overall rating:Based on 743 traveler reviews

Most recent traveler reviews:

Overall Rating
"Memorable stay"
06/28/15 Christopher C
I celebrated my birthday with my partner and stayed in a Prestige Suite. The room was lovely and the bathroom was spacious and the large bath tub and shower extremely inviting. So thoughtful that they brought a small chocolate mousse cake to our room to help us celebrate my birthday. We made room in the fridge for the cake without knowing that we would be charge for mini-bar items just by moving them. Thankfully, they deducted the charge from our bill. Only thing that we weren't crazy about was the bed - which many like at Sofitel properties but which we found a bit too soft. Still, we had a memorable stay and would certainly recommend the hotel for its convenient location, quality and spacious room/breakfast and welcoming staff.
Overall Rating
"Our 4th visit"
06/25/15 THESCOTTS14 ENGLAND
This was our 4th visit to this hotel within the last year & each visit is as good as the 1st. I have reviewed this hotel before but I wanted to add more. It amazes me how every single member of staff remember your name & greets you every single time they see you, this hotel as got to be the most friendliest hotel in Paris. We stay in 5star hotels regular & have never experienced service like we do at the Sofitel Arc De Triomphe. When we arrived a surprise birthday cake was delivered to our room for my husband,a lovely & very much appreciated gesture. I asked the hotel if it would be possible to organise a picnic for us & in true sofitel style it was outstanding. Our picnic included an excellent selection of meat, cheese, bread, fruit, mozzarella & tomato, crisps, strawberry tart with gold leaf, red wine, water & even provided a picnic blanket & suggested a few lovely parks all at an exceptionally low price.
Overall Rating
"An oasis in Paris"
06/13/15 DaveD_Nashville Houston, Texas
We have traveled a lot as a family. The service at this hotel was probably the best we have had. They deserve their 5 stars. The rooms were beautiful, bed were very comfortable, pillows of the highest quality and a great breakfast. We booked through Costco and got a very fair rate. Rooms were always made up promptly before our return in the afternoon. Shower was huge and showered down from the ceiling. We ask for ice and it was up in less than 5 minutes, no charge. The concierge was very helpful, well informed and accessible. The location close to the metro was very convenient. This hotel had their act together!! I would love to return there.
Overall Rating
"The finest hotel I've ever visited in fifty years of traveling the world"
05/27/15 Walt M Mobile, Alabama
I would give this hotel six stars if that were possible. From the moment I set foot in this Sofitel until the moment I left, I cannot give sufficient praise to the cheerful staff. Our every need was anticipated and attend ended to. I wad traveling with my wife and her closest friend. I asked for an upgrade. Check. I asked for adjoining rooms. Check. A special cocktail. No problem. Taste until satisfaction. Check. Umbrella when it rained. No problem. The most comfortable bed I'd ever slept in. Same for the luxurious duvet and pillows. I hope anyone headed for Paris will consider staying at this fine netiquette hotel. And I hope the stay is as wonderful location will be as happy and fulfilling as my stay proved to be.
Overall Rating
"Beautiful design hotel, service was a disaster and ruined stay"
05/25/15 travelboysc Helsinki, Finland
First I have to say that I’m a huge fan of Sofitel and a Platinum member of their loyalty program. I prefer to stay at their properties whenever it’s possible. This time I stayed at Sofitel Arc de Triomphe with my partner during our weekend trip to lovely Paris. Unfortunately, I wasn’t satisfy with the stay – mostly because of the service of front desk. It was far below Sofitel standards; some basic requests related to my Platinum benefits seemed to be too hard to fulfill. The hotel itself was pretty nice with modern and simple design by local studio Putman. I liked our Junior Suite in 6th floor where we finally got upgraded after insisting hard. The room had a mix of white and bluish-grey colors that made a fresh and light ambiance. However, the room wasn’t particularly spacious. It was actually cramped. Odd thing was also the location of toilet seat: it was in a tiny room near entrance, separated from bathroom – and didn’t have even a sink where to wash hands. One had to walk through the room to get in to the real bathroom where the sink was. This was disgusting, uncomfortable, and impractical. Bathroom had both tub and walk-in shower with Hermes bath amenities. Bed was good as always in Sofitel. Small sofa and table were facing the bed. Balcony was the best part. There we were enjoying espresso and views to the Eiffel tower over roofs. Location of the hotel was almost perfect: in a quiet street but yet close to hustle and bustle of Champs-Élysées and Arc de Triomphe. In addition to the service of front desk and the location of toilet seat, things that I dislike includes breakfast. It was continental style but pricey (34 €): if one wants to start a day with omelette, Eggs Benedict or fried eggs, for example, it all costs extra, plus I can make better cappuccino at home. During the check out, all my three credit cards (one Diners Club and two Master Cards) were denied. Outside the hotel, I didn’t have any problems with using these cards. After 20 minutes of trying to swipe my cards, the hotel gave up and offered us breakfast. Spa or at least sauna would hade been nice after long walks in Paris. This hotel didn’t have either of them. Why didn’t I like the service? Well, we arrived at 11am and asked about the room upgrade since they didn’t offer it automatically even if it’s one of the basic benefits for Platinum guests in all Sofitels. After they claimed that there are no rooms where to upgrade us, I logged into the Internet and checked Sofitel.com once again (I had done it also already before arrival). There were plenty of different rooms available: Superior and Luxury rooms, Prestige Suites, L’Appartment, and Le Duplex. The supervisor of front desk refused to upgrade us by saying they only upgrade to the next room category. We had booked the Luxury room so in this case the next room category was Junior Suite. And that was fully booked. Giving us the Prestige Suite would had meant a triple upgrade. Between the Junior Suite and the Prestige Suite, they have Premium Junior Suite. The Premium Junior Suite is basically same as the Junior Suite but it’s located in a corner of the hotel; some of the Junior Suites are even bigger than the Premium Junior Suites. I told I’m unsatisfied and can’t understand why the policy is so strict and inflexible here while the other Sofitels usually gives double and triple upgrades without making it a big deal. It’s up to hotel whether they are willing to upgrade or not and honor their own loyalty membership program. Soon a guest relation manager came to see us, apologized and finally upgraded us. Somehow he was able to find us the Junior Suite where he assigned us to. A receptionist then told us our room would be ready within 5 minutes and asked us to sit down. In other Sofitels, we are always offered drinks by the house while waiting for our room to be ready but not here. After few minutes, the supervisor came to talk to us again. She said our room wouldn’t be ready before two or three hours. We received one drink voucher for two and macaroons that were waiting for us in the room together with a letter from guest relations, instead of general manager who usually welcomes Platinum members personally. In the letter, we were told we will receive a satisfaction survey by email after our stay. Until now, I haven’t received it. Paris is one of our favorite city in Europe and will return but not to Sofitel Arc de Triomphe. Next time we will be staying at the Sofitel Le Faubourg or Scribe managed by Sofitel that both has been lovely places to stay at.
Overall Rating
"Couldn't have been better!!!"
05/11/15 Happytobehere13 New York
We stayed here in March with another couple for a few nights. We loved it- the staff is very attentive and friendly, the rooms clean and very well appointed. From the moment you walk in you feel welcome and pampered. If you go- say hi to Elena, Cassandra and Yann- all of them totally understand 'customer service'!
Overall Rating
"lovely rooms and excellent service"
05/08/15 David W Newcastle, United Kingdom
We stayed here as a surprise for my wife following a trip to Bruges and I had arranged for the rest of our family to fly in and meet us at the hotel. We needed 3 rooms, which they had allocated all together, knew it was my wife's birthday so had taken the trouble to call me in advance to make sure what they could say when we arrived knowing it was a surprise which was a nice touch. They had also had a cake delivered to our room and having left her reading specs at the Lido, arranged to call the Lido and then collect them late at night on our behalf so my wife had them before we went to bed. The rooms themselves were very modern and well furnished with lovely bathrooms. The bar area was the only other facility we used and its a very pleasant lounge area just off from reception. Having stayed here before I knew it was close to the champs Elysees and particularly the Lido which was only a 10 minute walk away and that the standard would be good and it was.
Overall Rating
"Brilliant hotel great part of town"
05/07/15 Emad M Dubai, United Arab Emirates
Great hotel in a good part of town, minutes from the arc de triomphe and good shopping area of paris. Staff were fantastic, room has everything you need Hermes products are a nice touch. Would 100% recommend this hotel and will stay again if in Paris
Overall Rating
"Great location and spacious rooms"
05/01/15 Julien B
I stayed at this hotel for business but I would equally recommend it for a week-end break. The location is great, very near the Champs Elysees but just off the main avenues which means the immediate surroundings don't feel swamped by tourists. The hotel is modern and stylish, and the rooms are very large by Paris standards. The service was great and the concierge was really helpful in recommending nearby dinner spots. I didn't have breakfast so I can't judge the quality of the food, but there was a Nespresso machine in the room to have a quick coffee in the morning. The only negative comment I have about this hotel is that considering the very high rate breakfast should always be included, and the wi-fi speed could be better. Other than that, very much recommended for anyone travelling to Paris.
Overall Rating
"Good location and great business hotel"
04/28/15 CAES12 London, United Kingdom
Great hotel for the location. Rooms are quite small but clean and well equipped. Breakfast was good with a wide selection. Restaurant not open late and even room service was limited in the evening. Good for business but others in this chain are better.
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