"First class customer service"
The staff provided first class customer service and was impeccable. From the front door bell man Consear service act of service and housekeepingGenuine Hotels.com guest review
"Great price and location"
Convenient location, clean room, great doorman, good valueGenuine Hotels.com guest review
Nice hotel, very nice location.Genuine Hotels.com guest review
"Not 4 Star but Good Location"
Good location. Small but adequate room. No AC in room so moved to a second room that also had no AC so moved to original room with repaired AC. Good staff.Genuine Hotels.com guest review
Good location and very clean. The rooms are quite small. Too small for a family of 4. Air conditioner was loud and had trouble taking the humidity out of the room. For the cost of the room, I'd expect free wi-fi(very expensive).Genuine Hotels.com guest review
We were first assigned a room wit a single bed and told no other rooms were available. (prepaid reservations two weeks in advance) After some hassle we were given room 408 with a view of an alley and wire fence. The bathroom tile grout was not clean. This is a major indicator of poor sanitation. There were to nice people at the front desk, Yanat and […] Nerma. Pleasant and warm. These two lessened my anger and frustration. Keep them. Dump the rest. Marty Siegel Read moreGenuine Hotels.com guest review
"Overall good stay"
Lobby and staff gives nice impression, but room was very small, small bed, but comfortable. The bathroom also small, but hey it's NY, the city of tiny apartments. Water heater not up to snuff, took luke warm showers, but it was summer. Just glad I wasn't there in winter. Location is great, Times Sq, 42nd St subway, Theatre District, etc...Genuine Hotels.com guest review
An ok stay - overpriced even by times square standards. Service was poor - disappointed to have housekeeping knock at 7am for some reason, and for them to say they were sending up a toiletries kit then never have it turn up. Had to call the front desk 3 times to determine that they were all out.Genuine Hotels.com guest review
Great place to stay. The location was perfect. It was clean, the staff was friendly and helpful. I will definitely recommend this hotel. I look forward to staying there again.Genuine Hotels.com guest review
The location was great and the lobby was beautiful as for our room, it was so small it was uncomfortable for two people to b in the same roomGenuine Hotels.com guest review
"Beautiful hotel, small rooms"
The lobby is wonderful inside. The ambiance is romantic and it smells great! The consierge was extremely kind and helpful. Our room however, was extremely small. We bought a double occupancy room for 2 adults, but it was only ideal for 2 mid-sized children. Be prepared for a tight space.Genuine Hotels.com guest review
Doorman very helpful with our rides especially in that one rainy day!Genuine Hotels.com guest review
The room was extremely small. And that was the upgrade! There was barely any room to walk around the bed. The closet was like a locker. No view at all. I was looking out on the roof and pipes of another building. Went to three floors trying to find ice. The machines were out of ice and no buckets available. Finally had to call room service which did […] not respond until we called three times. For the price I paid, this hotel was not my standard. I will never stay in this hotel again. A couple of good things ---the lobby was beautiful and the bed was very comfortable. Read moreGenuine Hotels.com guest review
rooms are small, but very clean. location was great for everything I needed. lobby and hallways could use some "brightening"Genuine Hotels.com guest review
"Great buy...great service"
Very small room, but a great hotel at a very reasonable price for a place at the heart of New York City.Genuine Hotels.com guest review
"Great location, but dorm size room"
clean room, right in times square - but incredibly small room (twin bed with TV flat on wall). I know this is NYC, but difficult to spend $350 with fees for a dorm sized room!Genuine Hotels.com guest review
"Small but Nice"
The Paramount is in a fabulous location right in the heart of the theater district; I saw four shows over the weekend and was never more than four blocks from any of the theaters. The hotel has been beautifully restored and is very good shape. The lobby and bar exude a refined elegance, although it is a little too dark. By far the biggest surprise of […] my visit was the size of my room. It was big enough for a double bed with about three feet on either side and four feet in from of the bed. That being said, the room was very nicely decorated and after the initial surprise, I quickly adjusted and thoroughly enjoyed my stay. Square footage is at a premium in Manhattan and if you can handle the size the price was definitely right. My one suggestion would be to call after booking and ask of the size of your room if you require more space. Will definitely stay at the Paramount again. Read moreGenuine Hotels.com guest review
Worst service, dirty and small rooms, felt like being in jail.Genuine Hotels.com guest review
"Location location location!!!"
Yes, the rooms are all...yes, it's expensive, but as far as location goes, you can't beat this hotel! It's literally a block from Times Square and steps from Broadway. The rooms are really nice and clean with an ultramodern lobby. Hotels are different on the east coast, so definitely keep an opened mind.Genuine Hotels.com guest review
"FUN SPOT - SMALL ROOMS"
Loved this example of Philipe Stark. Like most of his hotels, great on style and you suffer with a smaller room. For one person on a trip, I love his hotels. With two in a room, it's just too cramped. Service was fine and the bar and restaurant were excellent. I liked the coffee bar as well. Great lobby, gracious staff. Enjoyed it.Genuine Hotels.com guest review
"Nice place, small rooms"
Like everyone else has said, the rooms are extremely small, even by NY standards. Think queen bed, with two feet on each side of it -- that's all you get (okay, maybe three feet on one side). The room is clean though, as is the bathroom. The lobby is nice and has a club-like feel. Overall, a good place to crash for a night or two.Genuine Hotels.com guest review
Ridiculously small.Genuine Hotels.com guest review
I have a nice stay- the lobby is beautiful, however the roooms are very basic. I think for the price rooms should be larger or updated. Wifi should be included with stay.Genuine Hotels.com guest review
"Next to times square/ beautiful lobby"
Everyone was extremely courteous the moment I walked into the hotel. The hotel lobby is extremely beautiful and a place I would just lounge/chill at. I really like the ambiance. I only have a couple criticisms/complaints that in now way hindered my comfort - but they could make a few things better. I wish the rooms had a mini-bar/fridge. I was really […] thirsty and could have used a snack and didn't want to bother going downstairs to the restaurant/bar. I didn' t notice a menu for room service in my hotel room, I'm sure I could have called downstairs but I ended up just going out to get food/drink anyway. There is no coffee maker in the room - it's a small thing really and the coffee is usually awful - however, not having it available made me notice. I have to comment that the coffee shop just next to the lobby is fantastic and is probably why they don't bother. However, I like the convenience of those extra things. Bed was comfortable. Room was clean. Bathroom clean. Nice sheets/towels. Read moreGenuine Hotels.com guest review
"Perfect for a weekend stay"
Cheap enough for a weekend stay. Great staff and location. Bathroom could have used a slight touch up but no big deal.Genuine Hotels.com guest review
"great location - close to all"
The hotel lobby was beautiful and welcoming. Staff was helpful and accommodating. The rooms were average for a city hotel room, but could have been cleaner. The bathroom was no equipped with what I believe to be standards. Definitely needed to be updated. Overall a nice hotel, would stay again because of the location.Genuine Hotels.com guest review
"Close to all fun sights and restaurants"
We loved it and my sister and her husband did as well. The lady that checked us in was so helpful and polite. We would def stay at the paramount again.Genuine Hotels.com guest review
"Better for Leisure Trip"
Hotel location, amenities and room size are all better-suited for a leisure trip. If you're in town for business, this is probably not the hotel for you. Rooms are so small you can't find a working space and bathrooms are lacking good lighting. For a leisure trip when you're not in your room much, it would be adequate. Clean, quiet and well-located […] to tourist attractions. Elevators are small and very slow. Read moreGenuine Hotels.com guest review
"Okay hotel, close to Times Square"
The hotel was perfectly located for business and pleasure. The hotel itself was just okay. After 4 calls about the AC not working in my room - I was finally moved to another room. As other reviewers have indicated, the rooms are small, but that's okay - you're in the largest city in America, I know I didn't spend much time in the room. The carpet was […] dirty and the bed linens had stains. Not sure if I'll return to the hotel because for the price, there are much better options available. Read moreGenuine Hotels.com guest review
"The worst hotel I've ever stayed in"
The worst hotel ever! Room smaller than our bedroom at home, the view out of the window left much to be desired not only because it was some industrial building but also how dirty the windows were. Our suite was next to the room where mades keep their stuff for cleaning and it was always noisy there. But the worst part was the rattling noise in the […] heaters. At first we actually thought it was a rat trapped in it and it was biting into the metal. We didn't sleep the whole night! It was later explained to us as "when heat goes up the pipes they rattle. There's nothing we can do". Never again are we staying there & will advise our friends to stay elsewhere! Read moreGenuine Hotels.com guest review
"Good Experience overall"
Very minimalistic--no extras in rooms. I called to extend the checkout and was told that they could not do any extensions that day. So went down to check bags and was told that they could extend my checkout for an hour with no charge. Different people had Different answers. Couldn't tell who bell men were. Years ago the bellman were all handsome well […] dressed men and available to assist. Didn't notice any at all. Read moreGenuine Hotels.com guest review
"A great stay started with Nerma"
I have to say that this one of my favorite experiences in NYC so far. I travel to NYC three to five times a year to get my Broadway fix, and the moment I walked in to the hotel until I checked out were fantastic. First of all, Nerma-- the super-friendly and helpful employee greeted me with a million dollar smile. I explained some difficulties that I […] was having (prior to coming and completely unrelated to the hotel), and she stepped into action. She wowed me with her level of compassion and professionalism. Immediately she changed my day from bad to wonderful. Please give this woman a raise! The room was what I expected-- cozy and clean, but I wasn't expecting it to be so quiet. I slept like a log in my very comfortable bed, and was super happy with the AC. (I run hot all the time, and I was completely comfortable the entire time). I will be back again and again and again. Read moreGenuine Hotels.com guest review
Hotel lobby was very loud - like a club atmosphere when you walk in. Odd. Also a very strong insence type smell in the lobby - offensive.Genuine Hotels.com guest review
"Good NYC location"
Cool hotel. Rooms are very small, but you are in Manhattan... I hope you don't just sit in your hotel room the entire time. Right in Times Square where all the broadway shows are within walking distance.Genuine Hotels.com guest review
"How To Be Inhospitable and Still Make Money"
Our stay at Paramount was extremely disappointing. Apart from the generosity of the staff and maybe the suave ambience of the lobby, all else seemed to reflect a desire on the part of the hotel management to trim services to the barest of minimums. So, we had one tiny bar of soap, a noisy, one-speed cooling system, archaic in its appearance and function, […] four very small foam pillows, a 4x4 shower stall permitting little room to maneuver , no lamps, only one small luggage stand, no dresser...no place to set our clothes out. No lamps were provided, just a rack of lights over the bed; the remaining lights, in the ceiling, were institutional and antiseptic, the view of tired, dirty brick walls outside our window wholly depressing.The restaurant featured loud, piped - in DJ "music" that consisted of salsa-like tunes forcing one to nearly shout to be heard.We would never return to the Paramount, regardless of the price. Never. Read moreGenuine Hotels.com guest review
I was told that the there is only one tiny room when I checked in and they don't have any spare room. It's like they had arranged it ahead of time. so ME and My son had to sleep on one single bed, and the room number is 1839. The air conditioning didn't work well but produced loud noise. I couldn't fall asleep almost the wholr night. terrible!Genuine Hotels.com guest review
"25th wedding anniversary stay"
I asked for a special room for our anniversary trip. We were staying 7 nights. Our room was on the 15th floor (quiet!) and had a great view. They also had chocolate dipped strawberries waiting for us in the room. It was great and we would stay there again. The room wasn't huge but larger than the room we had 2 years ago at the Hudson. The coffee shop […] below was a plus too. My only complaint is that I would prefer to have a mini-fridge in the room for cold drinks and leftovers. Read moreGenuine Hotels.com guest review
Excellent location,service with a warm and friendly staff. The room decor is devine. The bedding was comfortable however the pillows were a miss. Overall the deco modern hotel located in the heart of the theater district is suburb.Genuine Hotels.com guest review
"Good rate, great lobby, clean but small rooms"
This was perfect for a business trip - the basic room was clean but small. It worked fine because I was there for meetings and basically just there to sleep. If you are coming as a couple or on holiday I would be sure to get a room larger than the "broadway classic w/double bed".Genuine Hotels.com guest review
Nice weekend. .the hotel is beautiful and really clean...good for the next time. .Genuine Hotels.com guest review
"Great boutique hotel at Times Square"
Beautiful decorations. Great staff. Downsides: 2 of the 4 elevators were out, compelling me to use the stairs; air conditioner in room kept turning off on its own; water pressure in the bath not great. But I would stay here again in a heartbeat, especially at the discounted rate that I got through hotels.comGenuine Hotels.com guest review
"Very close to Times Square"
VERY SMALL rooms. Service was ok, but not more. Nice lobby, modern, nice style. Nicely located 2 minutes from Times Times.Genuine Hotels.com guest review
"sight seeing of the must see sighs"
we will never go back there at all and never ever recommend it to any of our friends and family that go to Manhattan. 2 out of the 4 elevators were out of commission and we were on the 17th floor. we had to keep asking for clean towels even though they made our beds, hopefully with clean sheets at least, the ice machine on the 4th floor was broken. […] we never had clean glasses to brush our teeth, and had to keep requesting them and many other things, and then had to wait forever to receive them. and for the price we paid to stay in a tiny little "closet" with nothing in it but 2 double beds and a tv and nothing else was very upsetting and absurd. a terrible experience Read moreGenuine Hotels.com guest review
"Visit for a weekend"
Good location. Manager staff was very helpful and accommodating.Genuine Hotels.com guest review
The rooms are small but they have everything you need to feel comfortable and compleat, the place is awsome and the location is the best of the best 3 steps of times square thank you everything was excellent!!! :) i will defenetely recomend you! Just a little problem with the pressure of the water on the shower and the valve trime was loose to control […] the temperature of the water we tell the people at the front desk and they never fix it but even with that we where happy staying there we will defenetely come back! Read moreGenuine Hotels.com guest review
The hotel was very nice but the service was seriously lacking.Genuine Hotels.com guest review
The hotel Paramount is a great hotel right in the middles of the Theatre District of New York City. We were able to walk as much as we wanted which really gave us a better exploration of the city. The rooms are a tad small, but really, what would you expect in a big city? Overall, it was fantastic!!!Genuine Hotels.com guest review
"In the heart of Theater District"
Loved hotel and especially location and friendliness of staff. Two issues only. There was no hot water for shower first night (there was in mornings). The room clock was not set for local time, which I wasn't aware of, so I missed first 10 minutes of my first Broadway Show. The convenience of walking to multiple theaters from hotel made up for these […] issues. Read moreGenuine Hotels.com guest review
Beautiful hotel. The staff is great. However the rooms are small. The bathrooms in rooms need remolding The shower tiles are from the 50's. Coffee makers should be standard in every room Also return guests should get some compensation. I stayed 14 nights in one year and was not offered any price reductionGenuine Hotels.com guest review
Very disappointing. Appearance was good but ice machine didn't work and hotel staff informed me that there would be a $4 delivery fee for ice brought to room. Also, air conditioner in room stopped working and had to be repaired.Genuine Hotels.com guest review
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