"Pleasant Hotel in an excellent location"
Had an amazing time in Florence. Expedia app really helped to take the stress out of our trip with extremely helpful informative advice. We loved the walking tours it recommended and felt we got the best experience of Florence in only3 days Although the hotel is rather tired the location,helpful staff and very comfy beds made up for it. I would definitely […] stay here again. Read moreGenuine Expedia guest review
"What did I just stay in?"
My wife and I decided to spend one night in Florence and given the short duration, we though that staying near the Terminal might be a good idea. The hotel however was a nightmare and easily the worst hotel I have ever stayed in. The service level from their front desk was at best lukewarm and I was beginning to wonder if we had stepped in a casket […] shop instead of a hotel. The hotel urgently requires a renovation - everything was old and dilapidated. There was also a strange musty smell from the rooms. The shower screens in the bathroom did not served their purpose of keeping water away from the other parts of the toilet at all. Breakfast was a joke. The ham slices were cold. I had a better breakfast at MacDonalds. Read moreGenuine Expedia guest review
"PLEASE READ!!! THIS IS THE WORSTTTT HOTEL EVER"
I'll keep it very short and straight forward: this is the kind of hotel which looks nice in the lobby, but has the worst staff in the world. I have travelled all over the world and stayed at the nicest hotels and the most sketch hostels, this hotel was a nightmare from it's super disrespectful and downright insulting staff, the rooms are disgusting, […] the hotel overall looks like a cheap place you would find people trying to get "one night" kind of rooms or the by the hour "enjoyment" type of place. It's extremely horrible, I paid in full and never slept in my room one single night. The showers are disgusting. I DO NOT RECOMMEND THIS HOTEL TO ANYONE IN THEIR RIGHT MIND BELIVE ME YOU'RE BETTER OFF SLEEPING ON THE STREETS OF FLORENCE THAN THIS DISGUSTING HOTEL. PLEASE PLEASE SAVE MONEY AND STAY IN A HOSTEL OR A B&B OR SPEND AN EXTRA HUNDRED AND NEVER STAY HERE!! Read moreGenuine Hotels.com guest review
"Don't miss this gem..."
Easy walking distance from Florence train station . turn right, stay on the right, and you are there in the hub of everything....hop on/hop off buses ..snacks .. short distance to everything you want to see. Street is alive in the nicest way possible - good feel to arriving at Hotel.Genuine Expedia guest review
Great location for a short break in Florence. Within walking distance of railway station, and conveniently located for the main attractions.Genuine Expedia guest review
"Fantastic central location"
We thoroughly enjoyed our stay at this hotel. We were only in Florence for two nights, so the central location of this hotel was perfect. The bathroom was large, the bed comfortable and the view out onto the street below and all the hustle and bustle was wonderful. It is a two minute walk from the train station too so very handy. Breakfast was awful, […] but this wasn't a big deal for us. If you're only there for a short stay then enjoy the local cafes and bars, I would advise ignoring the hotel breakfast. Staff could have been friendlier but they weren't impolite and held our bags for us on our last day after we checked out which was helpful. Overall if you're looking for a cheap hotel for a short stay in beautiful Firenze then this fits the bill. Read moreGenuine Expedia guest review
The hotel is located in a good location. Walking distance to train station and to duomo and accademia. The rooms that we were allocated were on the road side. It was too noisy until late in the night. Rooms were clean. But outdated.Genuine Hotels.com guest review
Needed a central, cheap room for a business visit. This provided exactly that, but was only just clean, tv in accessible high up on the wall. gloomy. However it was quiet, central and well-priced.Genuine Expedia guest review
"the worst experience ever"
The staff on the reception was so unfriendly and I would say very rude and unhelpful.The room is so dirty and old conditions. Only good thing in this hotel is the location which is easy to access the main attractions ,but you will find a lot of 3stars hotels are better than it in Florence !Genuine Hotels.com guest review
"Ok hotel close to everything"
Good hotel close by to everything needed. Small rooms with old world style decor.Genuine Expedia guest review
Good location, close to centre of city and rail station. Breakfast was a good selection of cold foods and availability of free wifi was appreciated. Apart from that, the hotel was basic and could do with a good clean, especially hoovering the roomsGenuine Expedia guest review
"Hotel very close to all sites in Florence."
This hotel has been beautiful in it's day and I dare say with a makeover, it would be fabulous but, in this economic climate it is obviously not possible. I have stayed here before and have recommended it to friends. For a budget, no frills hotel it is fine which means one has more money to shop. The breakfast waiter was extremely helpful and frien […] dly. Read moreGenuine Expedia guest review
Only a 2 minute walk from Firenze Santa Maria Novella Train Station, and a 5 minute walk to the stunning Florence Cathedral. Great shops nearby for shopping. Only a 5 minute walk to Ponte Vecchio and Pitti Palace/ Boboli Gardens. One of the hotel staff was quite rude and patronising when we told him that our room was quite cold and if it was possible […] to make it warmer but despite this it was a pleasant hotel. Read moreGenuine Expedia guest review
"Nice location for all the touristic attractions"
Nice location and close to the train station. Breakfast needs an improvement.Genuine Expedia guest review
Very well located hotel. Could do much better if they can do some cosmetic changes in furnishing and change the dull look of the entire hotel inside rooms and the lobby.Genuine Expedia guest review
Very old our room was so darkGenuine Hotels.com guest review
"Do not use this hotel"
It was not good. Bath drain is clogged. Rooms are dark. It was fairly clean, but can do better. Needs total renovation. Breakfast was all cold, not at all appetizing. This hotel was absolutely way below my standard, or any body else's!Genuine Hotels.com guest review
"Bad experience staying in this hotel"
Not easy to find the hotel. Hotel condition is totally worn down. Reception service poor. Room condition is terrible. Very old hotel n no efforts to make guest feel comfortable. Room floor carpet is dirty n filthy. Air con not working. Wall n ceiling with many pockets of protrusion of paint due to water seepage condition. Broken bidet n shower tap […] water cannot change from flowing direct down to hand spray. Total disaster n just want to get out of the hotel as soon as possible. Not value for money. Read moreGenuine Expedia guest review
"In serious need of a re-model"
I usually stay in low key and understated places, to me if its clean and safe, that is all that really matters. This hotel was neither one of those things. There was no way to lock my door once inside the room, and the lock was covered with duct-tape as a fix. The shower also had large patches of duct tape, that distracted from the mass amounts of mold […] growing. The entire hotel had a very strong mildew smell, and the walls inside the room were dirty and cracked. The only redeeming quality is that location is great, however it doesn't nearly make up for the inside of the hotel. Read moreGenuine Hotels.com guest review
It was a great location, and the staff very helpful and friendly.Genuine Hotels.com guest review
"Hotel Bonciani is false advertising."
The only redeeming factor about this hotel is its proximity to the train station. Our room was tiny and smelled strongly of mildew. The mini bar didn't even have bottled water in it. Most of the light bulbs in the hallways were burnt out. The bar was not operational but just for show nor is there 24 hour room service. There's not even a restaurant.. […] The main lobby is in darkness because most the light bulbs are burnt out. The windowless breakfast room was painted horrible colours of yellow and bright pink and the quality and variety of items was poor. The coffee was served from a large urn however it was ersatz coffee made from barley or chicory. The staff was cold, unfriendly and unhelpful. I warn others against this hotel. It was a miserable experience. Read moreGenuine Hotels.com guest review
I wish I had read the reviews befor booking :( it was truly a dreadful hotel!Genuine Expedia guest review
"Over all good"
Best location, service was good, clean and breakfast was noting to complain.Genuine Hotels.com guest review
"Good place to stay"
A very good location for the price... You cannot get better hotels at this rate... Few minitues walk from the railway station... Room was really very good and there were no issues at all... Breakfast was not that great but overall, I would recommend this place if you are looking for a couple of nights' stay...Genuine Hotels.com guest review
Third stay in 4 years and hotel quality has improved a lot. On busy street (like everywhere in Florence!) but absolutely no problem with noise. Two minutes from station, 5 minutes from Duomo. Room clean and well appointed, good air conditioning. Staff pleasant and helpful. Good continental breakfast.Genuine Hotels.com guest review
"Go somewhere else."
This hotel used to be well run and had comfortable and clean rooms. Now the entrance is the same but the rooms are now small and the lack of productive cleaning missing. The staff seem to have accepted that a job is better than telling the hotel's owners that to attract future business they need to spend some money and get the place renovated. So from […] cowed staff to owners having disputes the guest has been forgotten. I would not recommend this hotel to anyone nowadays whereas in the past it was pleasant and very well situated in the city. Hopefully something will be done. Read moreGenuine Expedia guest review
This hotel is cheap for a reason. On the plus side its very central and cheap. On the downside the room stunk of damp and mould up the walls, under the bed was full of rubbish and one of the receptionists was rude and abrupt to just about everyone - I think he needs to find a new passion in life! If you're looking for a cheap stay central in Florence […] then its OK. Otherwise I'm sure there are better venues Read moreGenuine Hotels.com guest review
"Great location, needs updating"
The room was large, the bathroom was updated, except for the hairdryer which looks like a vacuum. The room was stuffy, the cleaners used seem to take up all the oxygen. Even opening the window did not help much. The breakfast was adequate, supplying pastries, fruit, cheese, cereal, juice and hot beverages. The location was great. 1.5 blocks from the […] train station, 3 blocks from Duomo Santa Maria Fiori. Shops and restaurants all around. Read moreGenuine Hotels.com guest review
"Amazing Location, mediocre service"
This hotel is conveniently located a short walk from all the great attractions. I think the building has seen better days, but was still a fairly comfortable experience.The staff are quite friendly, but I felt a bit misled because of the parking arrangement where they didn't clarify that I was actually paying the city tax which was the same amount as […] the parking; I then also had to pay twice the amount, because the rate they quoted was actually for a single day and not the duration of my stay. Reasonably priced for it's proximity to the hotspots. Read moreGenuine Hotels.com guest review
I recommend this hotel, it was really nice and comfortableGenuine Hotels.com guest review
"Very good one. Close to station and sightseeings"
It was very good. The location is just perfect. Very close to the train station and major sightseeings. The room was clean and the breakfast was alright. A/C was not working alright. I think it was overall a good stay.Genuine Hotels.com guest review
"Short city break"
Conveniently located 3min walk from the Florence SMN. Nice and clean rooms. Continental breakfast is well enough. Recommended for short break.Genuine Hotels.com guest review
"Reasonable Stay with a few buts"
Plus points: hotel is very near train station and the centre of town in reasonably safe area. You got breakfast that we didn't know before arriving, the beds were extremely comfortable and I slept really well with no noise. Negative points: Hotel and room was extremely dated, decor was falling off the walls, everything is mismatched, TV was stuck up […] in the corner wall of our room where you could hardly see it, hotel reception not very friendly, bit dirty around the edges, breakfast selection not bad but coffee was horrible and there were a lot of dirty plates and cups not cleared away. Would I stay again? Yes but I would try the competition first. Read moreGenuine Hotels.com guest review
"1.5 Stars Low Cost Accomodation"
1.5 Stars and that's being kind. Convenient to the train albeit that puts it on very noisy/main street. Given the low price it was passable as a low cost accommodation that's convenient to the major train station.Genuine Hotels.com guest review
"Close to train station"
Convenient location, good breakfast, pleasant staff, lift only goes to 3rd floor! Decor a bit tired.We were given new soap in the bathroom every day,bit odd!Genuine Hotels.com guest review
The room was adequate for my 3 night stay. The staff were professional but a bit stuffy.They weren't rude in any way and assisted when asked.Genuine Hotels.com guest review
"Happy in Florence"
Had a great time in Florence, unfortunately our room over looked the main road and was quit noisy until midnight.Genuine Hotels.com guest review
very convenient to everythingGenuine Hotels.com guest review
"Ok if coming in late from station/bus terminal"
We decided to stay here as it was close to the station and we were arriving very late at night. It is close and easy to find from the station/main bus terminal so is definitely recommended for that. The hotel itself is dated and could use a refurb - for example, there was a large section of wallpaper that was peeling off our bedroom wall. The shower […] is absolutely tiny - I can't even imagine attempting to wash your hair in there. Overall, it was good for what it was - but I wouldn't stay there for more than 1 night. There are plenty of lovely atmospheric places in Florence where you will pay a little more, but it would definitely be worth it. Read moreGenuine Expedia guest review
very helpfull and friendly staff ,clean and comfarableGenuine Expedia guest review
"Old and tired hotel"
Old and tired hotel. The carpet, the walls, the duvet cover were old and looked dirty. The hotel didn't allow you to turn on the air conditioner and when we opened the windows, we were greeted by a mouldy roof of another building and mosquitoes. The TV took so long to flip channels. The hairdryer was like an old vacuum breathing its last. The breakfast […] was sad. Read moreGenuine Hotels.com guest review
"Yeah, it's ok."
It's a reasonable hotel - it was a great location near the station and the Duomo, the staff were friendly, the breakfast was good, and it was clean. Unfortunately, it was aging and a bit rough around the edges - so while the room was cleaned everyday, it still looked a bit shabby. I got a great deal so it was very worthwhile but I wouldn't like to pay […] high season rates. And definitely not as bad as most of the reviews I read. Read moreGenuine Expedia guest review
Идеальное месторасположение,нормальный завтрак, приветливый персонал.Genuine Hotels.com guest review
"Fuga per un giorno"
In pensiero per le recensioni lette... Devo invece dire che è si datata la struttura ma... Trovato tutto pulito e funzionante A partire dal condizionatore fatto trovare acceso e con un bel tepore a darci il benvenuto... Tutto pulito ed ok il resto Centralissimo a tre minuti a piedi dalla stazione. S. M. Novella Unico neo neanche una bottiglietta d'acqua […] nel frigo... Ma davvero per il resto ok E... Ci torneremo! Read moreGenuine Hotels.com guest review
駅から通りに出るとすぐにみえており、とても便利な立地です。値打ちな価格設定なのである程度覚悟をしていきましたが、とても快適に過ごすことが出来ました。私らは３Fのお部屋でしたがもちろんエレベーターもありましたし、大きなスーツケースで大変な思いをすることもありませんでした。掃除も行き届いており、部屋の広さも十分で、ベッドの寝心地も悪くありませんでした。バスタブ付きを希望したのでバスタブ付きのお部屋でしたがお風呂場も広くて安いホテルでよく見られるような水圧が弱くお湯が冷たいということもなく水圧、お湯の温度共に十分でした。無料でwifiもお部屋で使うことができ、これがとても助かりました。日本で某大手社の海外ポケットwifiを借りて行ったのですが全く使えず、ホテルでwifiが使えたのでSKYPEで通話 […] してポケットwifiの不具合を1時間近くかかって設定し直すことが出来ました。よくあるフロント周辺のみしかネットが出来なかったのならかなり大変だったと思いますのでほんとうに助かりました。朝食ですが日本人が結構多くいらっしゃったようでした。シリアルに3種類のクロワッサンにデニッシュやロールパンなどもあり、その他フルーツやハムやサラミもあり十分でした。飲み物はコーヒーに紅茶、ミルクなどがありましたがカプチーノは出ていませんでした。ひょっとしたら頼むともらえたのかもしれませんがわかりません。フロントのスタッフも我々は朝10時頃到着したにもかかわらず荷物を預かってくれて、バスの切符の買えるキオスクもわざわざ道に出てまで教えてくれて親切にして頂きました。そしてなんといっても最高の立地でミケランジェロ広場に行くにしてもバス停まですぐですし、切符は向かいのキオスクで買えますし、ドオモも10分かからないと場所です。ですからついてすぐに色々買い物しては預けた荷物のところにすぐに買ったものを置いてはでかけを繰り返してましたが12時にはチェックインさせてくれたのでこれもとても助かりました。こんな良い立地で部屋はうるさいかといったら騒音を感じたことは全くありませんでした。値段の高い新しいホテルと比べたら建物自体の古さはありますが不快な思いは全くなく、この値段でこの立地とサービス、大変気に入りましたので次回もここを利用すると思います。我々にとってはかなりコストパフォーマンスの高いところでした。2泊だけでしたが本当にありがとうございました。また利用させて頂きます。 Read moreGenuine Hotels.com guest review
Muy céntrico pero con falta de limpieza y reformaGenuine Hotels.com guest review
"Für eine kurze Übernachtung ausreichend"
Das Zimmer ist recht klein, die Dusche ist sehr eng. Das Frühstücksbuffet ist ok. Das Zimmer war sauber, aber das ganze Hotel ist etwas renovierungsbedürftig.Genuine Hotels.com guest review
"Justo por el precio"
Ubicación excelente 1/2 entre estación y Duomo. Limpio pero viejo. Las almohada s terribles.Genuine Expedia guest review
"Chambre non insonorisée, clim au plafond qui pleut"
Personnel peu accueillant Chambre donnant sur la rue bryuante Et il pleuvait du plafond cf pb de climGenuine Expedia guest review
"idéalement situé, rapport qualité prix excellent"
Hotel tout proche de a gare, du centre historique personnel coutoie bonne literie/propre rapport qualité prix excellent le seul bémol, le coté vieillot besoin d'un coup de fraisGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )