All hotels in Richmond, British Columbia, Canada
1 room, 2 adults
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4.3 / 5Excellent

Score breakdown (from 751 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.4
  • Comfort
    4.3
  • Condition
    4.2
  • Neighborhood
    4.0
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4.0 / 5Excellent
The hotel had a great location if you are traveling to Vancouver and coming from the states. the only downside was the hotel has some construction projects underway and so parts of the hotel were not easily accessible.
Genuine Hotels.com guest review
1 night family trip Jun 19, 2015
Tierza
US
1.0 / 5Poor
"A sad end"
This was a depressing end to an otherwise perfect vacation experience involving a series of different hotels throughout our 10 day Canadian vacation. The room did not cool, the bath water was lukewarm, and we received no breakfast as the room service order was never collected from the door. It was sad to end our beautiful trip at this hotel!
Genuine Hotels.com guest review
1 night romance trip Jul 18, 2015
Debra
US
5.0 / 5Outstanding
"Excellent for airport travelers"
First class hotel for in transit/overnite stay in proximity to Vancouver International with very reliable airport shuttle services. Competent and attentive Valet and Reception personnel.Very good pier-annexed bar/restaurant with both outdoor & indoor service.
Genuine Hotels.com guest review
1 night trip Jul 7, 2015
SIDNEY M.
US
3.0 / 5Good
"So, so trip over July 4th"
The hotel was nice. A little pricey for what we got. The location wasn't so great as we had to walk kind of far to get to anything. The staff was great, the food was okay, the pool was small and busy with kids. The room was small, but the bed was comfortable though I had to pay extra (upgrade) for it.
Genuine Hotels.com guest review
2 night romance trip Jul 3, 2015
A Traveler
US
5.0 / 5Outstanding
"Quick overnight stay"
Hotel was perfect for one night stay after a cruise. Excellent shuttle to the airport. Staff was wonderful. We wanted to go for a walk for a bite to eat, and the staff gave us perfect directions to a mall food court with very good Asian food.
Genuine Hotels.com guest review
1 night romance trip Jul 4, 2015
Patsy
US
5.0 / 5Outstanding
"Great for airport service"
Stayed overnight to see my wife off at the airport. Was very nice, great staff, and lovely restaurants. Neighborhood doesn't have much to offer within walking distance is my only complaint.
Genuine Hotels.com guest review
1 night romance trip Jun 28, 2015
Shane
US
5.0 / 5Outstanding
"Friendly Service: Outstanding!"
Very friendly staff; excellent restaurant; airport service was handy--an overall great place to stay!
Genuine Hotels.com guest review
1 night romance trip May 15, 2015
Daniel
US
5.0 / 5Outstanding
"Northwest vacation"
Spent one night and left early the next morning. Very convenient and free shuttle to airport for early departure.They leave and return every 20 minutes. Can also get to airport and take subway to downtown Vancouver and back. Train leaves every 3 to 4 minutes.Very clean and inexpensive way to squeeze more time into exploring Vancouver If one wants to stay close t the airport.
Genuine Hotels.com guest review
1 night romance trip Jun 21, 2015
Thomas
US
4.0 / 5Excellent
"Pacific Gateway, Vancouver"
We stayed one night after a cruise. We were upgraded to Club Level, which was a nice way to end our 10-day vacation. We had a lovely lunch in the restaurant, and ordered room service for dinner. Front Desk, Bell Services, and Room Service personnel were all great. We discovered an issue with our airline ticket for the next day, so took the shuttle to the airport and back that evening, then back to the airport the next morning. We had three different drivers; each was friendly and helpful. The room was spotless, everything in working condition, and the bedding was extremely comfortable. My only mini-complaint is that the chair in the room was not very comfortable. I like to read but if I read in bed, I fall asleep. I could not get comfortable in the chair -- it had no arms, and the seat cushion pushed away from the back. It was annoying, but a minor problem. Even though the hotel was undergoing renovations, we were unaffected and mostly unaware of the work going on around us. Overall, a good hotel experience.
Genuine Hotels.com guest review
1 night romance trip Jun 22, 2015
William
US
5.0 / 5Outstanding
"Great for coming from or going to the airport"
We stayed here after a disney cruise because we had an early morning flight. The hotel is nice. Pier 73 restaurant is located on the property (but I don't know if it's part of the hotel.). The restaurant is good. There is a free shuttle to the airport that runs every 20 minutes. We were touring vancouver on foot. We took the light rail to the airport and then got the shuttle to the hotel. (You pick up the shuttle under the Canadian line light rail station.). Then in the morning we took the shuttle back at 4:30am. They had hot coffee and tea in the lobby (which was quite appreciated!) The hotel was very quiet at night and I slept great. I would definitely stay here again.
Genuine Hotels.com guest review
1 night family trip Jun 22, 2015
Allison
US
4.0 / 5Excellent
"Pacific Gateway great for Airport Lodging"
Staff, airport shuttle and hotel restaurants very good. Rooms are a little small but nice bath. No refrigerator. Front Desk staff especially helpful. Great location near airport. Nice surroundings on water. Hotel and other nearby businesses improving waterfront area with new docks, boardwalk, boat moorings. One of the nicer Airport Hotels I have stayed in. Feels more like a city center property.
Genuine Hotels.com guest review
1 night romance trip Jun 4, 2015
Robert
US
4.0 / 5Excellent
For Pleasure
Genuine Hotels.com guest review
3 night romance trip Jun 14, 2015
charlene
US
5.0 / 5Outstanding
The staff was very friendly and helpful.
Genuine Hotels.com guest review
1 night family trip Jun 12, 2015
Patrick
US
5.0 / 5Outstanding
"One day but a good day"
Looking for a place to stay close to Vancouver but also a great bang for our dollar. Came across this gem and couldn't have been a better decision than we could afford. Sure we could have stayed in Vancouver and enjoy the city but, for a few dollars less we came across this hotel and we all loved it. Having a bar and restaurant that stays open til midnight was wonderful. The staff on each encounterment was just friendly as could be. We all loved the room and the bed was comfy. Could say that paying for parking is a little stickler. But when you travel like we do, paying for parking or resort fees are typical. Still a very nice stay. Wish we had time to use the pool but we were enjoying the bar instead. Oh free WiFi was a plus plus because us Americans didn't have cell service. So that was a nice comfort.
Genuine Hotels.com guest review
Response by Pacific Gateway Hotel
Dear guest, Thank you for your kind words and lovely review. We were delighted to hear that you enjoyed your stay. At the Pacific Gateway Hotel we endeavour to provide all guests with a memorable and authentic experience. We were therefore pleased to read that you enjoyed your dining experience in Pier 73 and the service of our staff. I would also like to inform you that the new deck at the Pier 73 will be completed this summer, and the luxurious McArthurglenn Outlet Mall will open on July 9th, within walking distance from the hotel. Thank you again for your lovely review, we hope to have the pleasure of welcoming you back in the near future soon. Kind regards, Jeong Pyon
1 night trip with friends Jun 15, 2015
Ilyssa
US
5.0 / 5Outstanding
Friendly, helpful staff. Comfortable, clean room. Good restaurants. Loved the shuttle service. Definitely a nice place to stay.
Genuine Hotels.com guest review
Response by Pacific Gateway Hotel
Dear guest, Thank you very much for your kind words regarding our hotel amenities and service. As the team at Pacific Gateway Hotel strives to create pleasant memories to our guests, we were delighted to hear that you have thoroughly enjoyed your stay with us. Thank you again for your lovely review, and we look forward to welcoming you again in the near future. Kind regards, Jeong Pyon
2 night romance trip Jun 14, 2015
Steven
US
5.0 / 5Outstanding
"Clean and comfortable."
This hotel was great all around. Just be aware that parking was an extra fee and no complimentary breakfast was included. But other than that no complaints. Very nice rooms. Clean and comfortable. Great location if your goal is to be near the airport. And timely and dependable shuttle service to and from the port.
Genuine Hotels.com guest review
2 night trip Jun 14, 2015
Karen
US
4.0 / 5Excellent
"Great place, and good views."
For the money, I thought the bed could have not been saggy, but it was still pretty comfy. Guess I was paying for the harbour view after all. Good food, well made drinks from the night staff at Pier 75 (?), great hotel staff. Overall very good experience!
Genuine Hotels.com guest review
Response by Pacific Gateway Hotel
Dear Mr. Adrain, Thank you for taking the time to review your recent visit at The Pacific Gateway Hotel. Your wonderful compliments are greatly appreciated. We were delighted to hear that you have enjoyed your drinks at the Pier 73. Thank you for your feedback regarding quality of service, we look forward to passing on your kind comments to the team. However, we apologize for the experience with our bed that you encountered. We are so pleased to hear this did not however deter your overall experience. Thank you again and we look forward to welcoming you again in the near future. Kind regards, Jeong Pyon
1 night business trip Jun 14, 2015
Adrain
US
5.0 / 5Outstanding
The room was spacious, clean and the bathroom was excellent. The bed was comfy and we slept great. The restaurant, Pier73 was delicious and had great outdoor ambiance. Would stay there again without a doubt
Genuine Hotels.com guest review
1 night romance trip Jun 12, 2015
Richard
US
4.0 / 5Excellent
"Nice Accommodations"
Much better accommodations that we anticipated....we wanted to be close to the airport...all went well.
Genuine Hotels.com guest review
2 night family trip Jun 7, 2015
Brenda W
US
5.0 / 5Outstanding
"Great location and restaurant"
Great location with a wonderful restaurant overlooking the harbor. The outside is dated and needs fixing up! They have done a nice job on remodeling the inside. Very comfortable bed & room. The staff are gems and really do everything to have you enjoy your stay!
Genuine Hotels.com guest review
2 night romance trip Jun 3, 2015
Maureen
US
4.0 / 5Excellent
"Great Hotel"
Great views around hotel and very helpful staff.
Genuine Hotels.com guest review
1 night romance trip May 28, 2015
Douglas
US
5.0 / 5Outstanding
Excellent. We will highly recommend it to friends and family.
Genuine Hotels.com guest review
1 night romance trip Jun 1, 2015
Rosemary
US
4.0 / 5Excellent
"Good overnight stay"
Hotel is fine for an overnight. Not much around in terms of restaurants. Staff pleasant. Room was noisy and the alarm clock didnt work so we never knew what time it was nor were we able to set the alarm for our 4 am wake up, slight annoyance. Fire alarm lights bright and blinking all night long.
Genuine Hotels.com guest review
1 night family trip May 22, 2015
A Traveler
US
5.0 / 5Outstanding
"Stayed a week and was well taken care of"
Stayed for a week and it was quite a pleasant experience. Hotel is walking distance to the Richmond night market (a plus for my family), hotel staff was very helpful and corteous, Complimentary coffee at the lobby from 4-6 am was a nice touch, especially for our 6 am flight. Prompt airport shuttle service was round the clock every 20 minutes. Only cons was there was no fridge in the room we were in, though one was delivered after calling the front desk for one (didn't even take 5 minutes). Overall a wonderful experience; we will definitely be back!
Genuine Hotels.com guest review
6 night family trip May 21, 2015
Rhea
US
4.0 / 5Excellent
"good"
Overall is good, only when we booked the hotel, on website said free parking, but actually it is not free and we need to pay CAD18/day for parking
Genuine Hotels.com guest review
1 night business trip May 21, 2015
A Traveler
US
3.0 / 5Good
"Comfortable hotel, nothing nearby"
This is a comfortable 3 star hotel that is CLOSE to the airport. If you want a hotel that is AT the airport, look elsewhere, unless you have your own vehicle. While the hotel provides a shuttle to the airport, there is literally nothing within walking distance aside from the single restaurant at the hotel. I would recommend it only if you have a vehicle, or simply need a place to spend a night before or after a flight.
Genuine Hotels.com guest review
2 night romance trip May 24, 2015
Anabelle
US
5.0 / 5Outstanding
"Nice Hotel close to the Airport"
Very Friendly staff and shuttle driver
Genuine Hotels.com guest review
1 night romance trip May 25, 2015
Idrish
US
3.0 / 5Good
"Below average"
The room was too small for two double beds and the ice machine was too loud.
Genuine Hotels.com guest review
2 night family trip May 23, 2015
Behrooz
US
3.0 / 5Good
"Un-expected charges"
Un-expected charges like parking, and the so called "Room Upgrade"
Genuine Hotels.com guest review
1 night family trip May 23, 2015
Raymond
US
4.0 / 5Excellent
"loved it"
Gave a slightly lower rating for location as getting to and from the hotel was a bit combersom. However that is no reflection of the hotel itself. Had a great stay, the hotel was friendly and clean. Loved the pier 73 the staff was top notch and recognize us every night and treated us with style
Genuine Hotels.com guest review
4 night trip with friends May 20, 2015
Patricia
US
5.0 / 5Outstanding
"Very close to airport"
Nice hotel, very convenient to the airport. Not overly noisy and fairly easy to cross over the bridge to Vancouver. No complaints during my 3 day visit!!
Genuine Hotels.com guest review
3 night trip May 20, 2015
A Traveler
US
4.0 / 5Excellent
"Great near airport stay"
Wish there was a hot tub. Hotel staff was very helpful and the room was clean.
Genuine Hotels.com guest review
1 night family trip May 15, 2015
A Traveler
US
4.0 / 5Excellent
"would stay again"
good all around
Genuine Hotels.com guest review
1 night romance trip May 10, 2015
Doug
US
5.0 / 5Outstanding
"Good value"
Very good value for the price. A good experience.
Genuine Hotels.com guest review
1 night romance trip May 8, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Value"
We were a flight crew spending one night and the following day. The hotel was very convenient near the airport and we just drove over the bridge to the beautiful city of Vanvover. All of the staff from front desk to housekeeping were cheerful, friendly and accommodating. The rooms were clean, pleasant and comfortable, many with water views. The onsite restaurant, actually on the pier, had good food , reasonable prices and good service. I cannot fault this hotel in any way. Great value!
Genuine Hotels.com guest review
1 night business trip May 8, 2015
Brian
US
4.0 / 5Excellent
"Quick fix!"
g good stay, but one of the rooms had a leak and they moved us to another room promptly,so the response was quick and effecient
Genuine Hotels.com guest review
1 night family trip May 2, 2015
carol
US
5.0 / 5Outstanding
"Great airport hotel!"
Lovely stay. The staff were friendly and the room was clean and bright. The shuttles to and from the airport were frequent and pleasant.
Genuine Hotels.com guest review
1 night trip Apr 2, 2015
Lori
US
5.0 / 5Outstanding
"Great room, great staff"
Staff was great, room was very clean and the food was perfect. Great location. Would stay again.
Genuine Hotels.com guest review
1 night romance trip Apr 29, 2015
terri
US
4.0 / 5Excellent
"Pacific Gateway Hotel - a welcome stay"
not brand new hotel but excellent service, nice and clean and very friendly atmosphere, be booking again soon!
Genuine Hotels.com guest review
1 night business trip Apr 21, 2015
A Traveler
US
4.0 / 5Excellent
"Good Stay as Usual"
Consistently good service, pleasant stay, good food and beverages.
Genuine Expedia guest review
Other trip Apr 18, 2015
Sharon
US
5.0 / 5Outstanding
"Nice Hotel close the Airport"
It is the perfect Hotel if you have to fly out from Vancouver very early in the morning. They offer also a package for parking longer term and hotel which is great. They are very friendly and the Hotel itself is very clean. Not far from Richmond and good Asian Food.
Genuine Expedia guest review
Other trip Apr 13, 2015
Olga
US
2.0 / 5Fair
"Limited amenities for a "Deluxe King" room."
Positives: Close to the airport. Shuttle services are excellent and do run on time every 20 minutes to and from the airport, also check with concierge to get times when the shuttles go to the shopping mall especially for those without a vehicle. Shuttle drivers were pleasant and helpful. Bathroom was clean bright. Negatives: Deluxe room is not deluxe in my opinion, average amenities at best. Room description is as described on the hotel's website but notice there is no mini fridge or in room safe or bottles of water as shown in photo. Rooms are dated and could be more brightly lit. Hotel is not near any restaurants or shops etc. although they do have their own restaurant/bar. Overall, the hotel needs updated which they are currently in the process of doing that in some areas. As mentioned above the shuttle service was excellent even in the early morning hours going to the airport.
Genuine Expedia guest review
Other trip Apr 12, 2015
Gerri
US
4.0 / 5Excellent
"very comfy"
overnight on the way home from a vacation
Genuine Hotels.com guest review
1 night trip with friends Apr 2, 2015
A Traveler
US
4.0 / 5Excellent
"Very good rooms"
Good roooms clean comfortable and with all you need, great choice of sport channel, stayed 3 time in less then 2 weeks
Genuine Expedia guest review
Other trip Apr 6, 2015
Fabrizio
US
4.0 / 5Excellent
"Highly recommended"
The hotel is wonderful. It has a complementary shuttle bus service from the airport to the hotel. The staff there is great. They provide great customer service.
Genuine Expedia guest review
Other trip Apr 6, 2015
A Traveler
US
4.0 / 5Excellent
"Great Hotel near YVR!"
If you're looking for a clean, affordable, safe, hotel close to Vancouver International Airport with 24 hour shuttle service, this is the one!
Genuine Hotels.com guest review
1 night romance trip Mar 31, 2015
Gary
US
4.0 / 5Excellent
"Close to the airport"
The hotel was very conveniently located close to Vancouver International Airport. They had shuttles running every 20 minutes, 24 hours a day which was perfect for my early a.m.. trip to the airport. The staff was very polite and helpful when they dealt with us. The restaurant next to the hotel had very good food. The beds were only doubles but they were very comfortable and the room was clean.
Genuine Expedia guest review
Other trip Mar 27, 2015
Rae
US
1.0 / 5Poor
"Not what I expected at all"
The hotel status does not go with the price the food was terrible and over priced. The room was to small and in bad condition. Over all It was a bad experience for me and my friends.
Genuine Expedia guest review
Other trip Mar 24, 2015
lio
US
4.0 / 5Excellent
"Great hotel if you don't need to park your vehicle"
Hotel room and staff were great, but I wasn't pleased about paying extra to park my car. As this was an airport hotel and most guests would be using their shuttle service, and as there was ample space in the large parking lot, I felt this was a bit much.
Genuine Hotels.com guest review
1 night trip with friends Mar 17, 2015
A Traveler
US
5.0 / 5Outstanding
"Overnight stay"
The hotel was nice and the staff very helpful and courteous.
Genuine Expedia guest review
Other trip Mar 15, 2015
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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