"Horrible hotel. Stay else where"
At check in the front desk clerk ask if we would like to upgrade to the executive package for $40. It is an upgraded room with the executive lounge included. Executive lounge is drink and snacks from 4:30 pm -7:30 pm. Plus, breakfast in the morning. I agreed. sounded like a great deal. until you go to the lounge and they charge you for everything. I […] called down to the desk and asked about the deal again. I was then told that we had to pay for drinks up there. I let them know how deceiving their front desk staff was for the up sell. I asked for a refund. they told me, I would have to move rooms (after we already unpacked everything). I let them know what I thought of them and let them know that I would make sure everyone online booking this property knew about their schemes. Read moreGenuine Expedia guest review
"Nice beds, un-safe, and fishy!"
we thought the beds we're great. rooms were clean, however, our room door even when shut completely, heard the click, and completely pulled forward, if pushed upon would pop open. so b/c of this issue, we felt unsafe. also the first night of our stay our hallway was extremely fishy, as if someone left an old fish in the airducts. the smell traveled […] into our room, it was horrid. we called down to the front desk, and by morning the smell seemed to have subsided. Read moreGenuine Hotels.com guest review
"Nice place to stay for an early flight"
I stayed there on the last night of my trip because I had a early flight the next morning. The staff was very friendly and went out of their way to ensure that I had a good stay. Very reasonable price for the quality. I would definitely stay here again.Genuine Expedia guest review
"Great airport hotel"
The airport shuttle was prompt and the staff at check in was very helpful. Concierge level for happy hour and breakfast the next morning was fantastic. Bike and running path near hotel was great.Genuine Expedia guest review
"Convenient for the airport."
It was not obvious at the booking that we weren't eligible for breakfast since we booked through a service. That should have been made clearer.Genuine Expedia guest review
"last minute border booking"
wanted to be in Richmond to see the night market, this hotel was just down the street and affordableGenuine Expedia guest review
Friendly front desk staff. Not easy to get there. The hotel is sitting at a strange location. 18 dollar parking charge is rediculous. An airport hotel should offer free parking or at least cheap parking.Genuine Hotels.com guest review
"Small room, Great sleep, Terrible food"
We got this room for the last night of our honeymoon, the staff were fine, the room was small but clean and cozy however the food was $14.98 a sandwich (from the 24 menu as our flight was very late) which would have not been a big deal except it was the WORST "food" I had EVER had!!! I don't know where these 'premade' sandwiches come from but they need […] to find a new source. Neither myself nor my partner where able to eat more then one very difficult bite..... avoid that menu and the rest was fine. Read moreGenuine Hotels.com guest review
"Perfect location- perfect stay!"
We were looking for a place close to the Vancouver airport as we were travelling to Nova Scotia for 10 days- very early flight! Chose the Airport Delta and could not be more pleased! Upgraded to 9th floor which I recommend- great private lounge with food in evening- happy hour- and again for breakfast- super convenient. Staff was very nice and they […] had long term parking- perfect! Would definitely come again! Read moreGenuine Expedia guest review
"bed too small"
We had reserved a queen size bed but it was more like full size bedGenuine Expedia guest review
"Great Pre-Cruise Hotel"
Great service, shuttle to hotel, next to Sky Train or go to YVR and pick it up to Pier. Taxi-$35. Great beds, quiet, nice restaurant aft of front desk and quick breakfast sit down or on the go breakfast foods. 2nd time at hotel, great spot, I will continue to come here for all cruises out of Vancouver. Good Job!!Genuine Expedia guest review
"Delta Vancouver Airport"
Nice Hotel...Friendly StaffGenuine Hotels.com guest review
"Close to Vancouver Airport"
This hotel is close to the airport, and that is just about all that is great about it. The rooms are old, the bed way too soft (you sank into the middle). I checked out the restaurant and bar. Bar service was great, but the prices really high. Food was below average. I did get room service - an 8" BBQ pizza way over priced. Worst pizza I've had. The […] shuttle service however was exceptional with running every 20 minutes 24/7. I was able to get to my 6am flight to LAX easily. The driver was friendly, helpful, and courteous. Front staff professional when you could get their attention. They were often in the office chatting between themselves, laughing and giggling (not professional). Read moreGenuine Hotels.com guest review
"Great airport hotel"
Stayed here before our early morning flight. Nice room, free Wi-Fi, 10 minutes to the airport by free shuttle that runs every 15 minutes. Would stay again. Hotels.com rating form requires rating for each category (poor design). The only service we needed was check-in, and we had no experience with the neighborhood.Genuine Hotels.com guest review
"Everything is great except the breakfast"
The breakfast menu was limited and the Food was tasteless. Otherwise the Hotel is great.Genuine Expedia guest review
"Very Nice Comfortable Hotel"
We have stayed here several times and are never disappointed. This time we had taken the red eye flight and arrived at hotel at 7:30 am, our room was not ready yet, so we had breakfast at the hotel cafe, the food was good, service excellent, it was however high priced. After dinning our room still was not ready, so the attendant at the front desk upgraded […] us to a kingsize bed. The room was very clean,and had a very comfortable bed. We had an awesome sleep. We were able to have dim sum for lunch via a short taxi ride, and indian food for dinner. The hotel is not too far out of town. The next day we left on another flight for our final destination. This hotel is in a very nice location, next to a waterway and boat docks. In the summer you can stroll around the grounds or relax outdoors. Delta Airport Inn Richmond BC Canada Read moreGenuine Hotels.com guest review
"great Vancouver Airport hotel"
We felt we had chosen the ideal place for an overnight stay before an early flight out. We were very satisfied. Even the restaurant was a pleasant surprise.Genuine Hotels.com guest review
"Great end of cruise layover."
Peir 78 was excellent, rooms good, survey a pain, Peir 78 was excellent, rooms good, survey a pain, Peir 78 was excellent, rooms good, survey a pain, Peir 78 was excellent, rooms good, survey a painGenuine Expedia guest review
"Convenient to airport and to the Sky Train."
Our stay was rather short, but we liked the hotel a lot.Genuine Expedia guest review
"Nice hotel close to Vancouver Airport"
Stayed one night at the Delta Vancouver airport Hotel. They have a great restaurant Pier 73 next to the water. The food is Excellent!!Genuine Expedia guest review
"A Perfect Hotel"
I didn't think I'd fall in love with an airport hotel, but this one I fell in love with. It is large, quiet, has incredibly helpful and courteous employees, has a van service to airport leaves every 20 minutes and gets you there in five. Room service was great, the restaurants are terrific, and in short it is a beautiful oasis in travel. I'd take a […] vacation there itself. Read moreGenuine Expedia guest review
"Great Shuttle Service, Problems with My Room"
If you want a reliable shuttle service to the airport, stay here. I took the shuttle 4 times during my stay and never had to wait at all. The rooms are clean but otherwise just ok. The A/C didn't work very well and a light was out in the bathroom making the shower very dark. I had gotten in late and just wanted to go to bed so I just had to live with […] it. Also, the internet service is slow and cuts in and out. For the most part the hotel is fine and I would stay here again. Read moreGenuine Hotels.com guest review
"The Delta Experience!"
I was tired and wanted to check in early. The front desk was so very nice, very pleasant, and they checked to see if they could accommodate my early arrival...which they did. Awesome customer service!Genuine Expedia guest review
"Great service and club room."
Good value, very nice service personnel; the club level was worth the extra!Genuine Hotels.com guest review
"Loved this Hotel after a Holland America Cruise!"
Great hotel, free shuttle to the airport to catch the train to downtown and also to catch the bus to Seattle! Took the stress of being so busy away! Upgraded for $20 for late checkout and free breakfast! 5 stars for sure! Thank you Delta!!Genuine Expedia guest review
"close to the airport"
the hotel was comfortable, front staff very helpful, but very noisy from the nearby airport.Genuine Hotels.com guest review
"perfect place to stay near Vancouver International"
Everything was as represented, the most important quality was the service in general (checking in and out, room service etc) and specially the concierge and bell-captain team.I received courteous and above-and-beyond the call of duty service from all of them (due to my mistake I was at risk of missing my international connection). I regret not having […] made a note of their names but please let the hotel know. Read moreGenuine Hotels.com guest review
"Very comfortable and convenient"
Coming in from a long flight it was nice to have the shuttle service every twenty minutes to pick you up without having to call the hotel. Everyone was friendly and accommodating.Genuine Expedia guest review
"Good hotel near the airport"
Staff was friendly and helpful. Concierge arranged for a driver for a quick 2 hour tour of the city!Genuine Expedia guest review
"Room was not comfortable"
Room was too hot! Thermostat was set to 18 degrees but it would not get cool. Bed was too soft.Genuine Expedia guest review
"Excellent Hotel, Iffy location"
Room was comfortable, t.v. options were adequate, service was great. Both breakfast and dinner options on site were excellent. Friendly staff. Location is great for the airport, not great for extended stays, although 24 hour/every 20 minute service to airport (and airport skytrain) helped a lot. Fitness center above average and open 24 hours.Genuine Hotels.com guest review
"Perfect location. Easy in. Easy Out"
For a Mom and young adult daughter on a Girl's trip, this was the perfect location. Close enough to drive up to the cities or Capilano but far enough away to give us a relaxing, stress free place to come back to. We stayed 6 days and everyone was very nice and helpful from the front desk to the bellman to the store clerks to the nice coffee shop gals.Very […] pleasant stay. Read moreGenuine Expedia guest review
"Beautiful setting and comfort at reasonable price"
We had just returned from a 10 day sail and were tired and needing a shower and a good meal. The hotel was much more than we expected. Extremely nice accommodations and amenities. I would definitely recommend this hotel.Genuine Hotels.com guest review
"Easy airport access"
We stayed here as we had an early flight out of YVR and the Fairmont was twice the price. It was fine for our needs - small room,extremely small bathroom and no amenities other than hairdryer, soap, shampoo and conditioner. Would not consider this hotel for a longer stay. However, very good airport shuttle (every 20 minutes starting on the hour) and […] convenient for what we needed. Read moreGenuine Expedia guest review
Very clean and comfortable hotel room. Staff were helpful and free shuttle service to the airport was key!Genuine Hotels.com guest review
Shuttle from airport very convenient, staff knowledgable and friendlyGenuine Hotels.com guest review
"Nice hotel, slightly off the track location"
I stayed here in early August. I booked two rooms, and requested the rooms be quiet and adjoining. The staff was able to grant both of these requests. I thought the rooms were clean, quiet, and generally very pleasant. The only thing to be aware of is that the hotel is not actually located in Richmond, but a few miles across the river in the airport […] area. Read moreGenuine Expedia guest review
We were only at the Delta Vancouver Airport Hotel for a brief overnight stay. We arrived about 8 pm and left by 4 am for an early flight. From our limited exposure the hotel seemed very nice. The room was clean and comfortable, the air conditioning didn't blow on the bed, the bathroom was nice, and the front desk staff were exceptional. They have a […] free 24 hour airport shuttle that runs every 20 minutes. You just need to wait at the Courtesy Bus area outside of the terminals. There did not appear to be much around the hotel as far as restaurants or activities were concerned though we didn't have time to look much. On the ride to the hotel it appears to be more in an office park type of area. Overall, a comfortable place when you need to stay near the airport. Read moreGenuine Hotels.com guest review
"Very convenient to go to the airport."
Surprisingly quiet and the food at the restaurant was wonderful.Genuine Expedia guest review
"Close to the airport"
Free shuttle to the airport. The rooms were too small compare to other hotels. Close to Richmond's Chinatown.Genuine Expedia guest review
Response by Pacific Gateway Hotel Dear Guest Thank you for taking the time to post a review of your recent stay with us. I apologize for not being able to get the sleep you needed but from time to time YVR changes the runways used for takeoff and depending on weather conditions there can be a bit of noise. Barry Johnson
"Lovely, friendly, very clean hotel near airport"
We only stayed one night, arriving quite late, but the staff at the front desk and in the restaurant were all very friendly and smiled! Our room had a king sized bed, table for computer, and exceptionally clean bathroom. The artwork on the walls is so much nicer than at other chain hotels and the bedding was very plush. Restaurant served a buffet which […] seemed a little pricey to us, but the waiter/chef was quite attentive and offered us made-to-order omelets, which was included in the buffet price. Plus, as we left, he gave me a "to-go" cup to take my starbucks coffee in! Read moreGenuine Expedia guest review
"Nice hotel with free airport shuttle pickup"
I stayed at this hotel for 1 night when I arrived in Vancouver. The shuttle van runs every 20min and picks up passengers from outside terminal. This made it easy to get to hotel without calling for a shuttle or taxi. The room was small but quiet and comfortable for 1 day to rest after long flight. The Vancouver excursion tour bus picked me up the next […] morning at this hotel which was very convenient for me. The reception staff were nice and helpful. Read moreGenuine Expedia guest review
Friendly service. Convenient to Granville and downtown. Super convenient to Vancouver International Airport. Would definitely return to this hotel on future visits to this beautiful city. The buffet breakfast in the morning was fine and worth the money. That meal kept me going the entire day. Very pleased with this Delta property.Genuine Hotels.com guest review
"Convenient location, kind staffs, perfect!"
I am extremely satisfied with my experience at the Delta hotel. Location is fantastic if you are willing to stay near airport. Staffs are very helpful. Room and facilities are very clean and well-maintained. I would definately recommend this hotel to my friends.Genuine Expedia guest review
Great hotel and very convenient. I was a bit annoyed however that I had to pay extra for parking.Genuine Hotels.com guest review
"great hotel by airport in Vancouver,BC"
We stayed at this hotel before our flight. It was a great hotel. The room was very nice. We had a small meal at the riverside restaurant which was very good - a great place to have a drink, eat & relax. The airport shuttle was ready to go early in the morning & easily got us to our flight. We liked this hotel & would stay there again.Genuine Expedia guest review
"Nice hotel-great convenience and staff"
We chose this hotel for its proximity to the airport and free shuttle service. We arrived early in the day from a cruise with a very early flight out the next morning. We expected to have to store our luggage and come back later to check in, but the hotel staff was able to find us rooms (there was a group of us) so that we could all check in early. […] The concierge and gift shop personnel were extremely helpful in guiding us on finding something to do during the day including the best way to get around cheaply with a group. We also asked for dinner recommendations and the front desk staff was extremely helpful there too. Everyone, from the front desk, gift shop, shuttle drivers, concierge was extremely friendly and helpful. The hotel also has great wi-fi, which was welcome after being out of contact for the last couple days traveling. This is a great hotel for travelers overnight or even a couple of days. Would highly recommend! Read moreGenuine Expedia guest review
"convenient airport shuttle."
We liked that the airport shuttle ran every 20 minutes. The pier restaurant was excellent! Nice gift shop. Breakfast restaurant was way too expensive. Clean room. Nice pool and patio outside the pool fence.Genuine Hotels.com guest review
Staff was very nice but reception later on studiously ignored; until someone else came over. Breakfast hostess ignored me until I had to walk to the back asking who was the hostess. I finally waited several minutesGenuine Expedia guest review
"near the airport...nice"
okay...one night only Happy to be near the airport and to be able to be picked up and return the next day to the airport for the next flight....Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )