Russ Hill Hotel - Horley

It was ok. Nice breakfast.

Genuine Hotels.com guest review

My hotel room had no window - only a skylight. This made the room seem very small and dark. Location was miles from the nearest village and in the middle of nowhere. There was a very convenient shuttle to Gatwick that ran frequently.

Genuine Hotels.com guest review

No complains at all, I give the hotel the max score available

Genuine Expedia guest review

The hotel was clean and comfortable. There is a shuttle to/from Gatwick, which is about a 15 minute drive. Hotel is out in the country, so is very quiet.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The staff was very nice and helpful, but we were not there long. Stayed the night before heading off to the airport early in the morning. Beds and rooms were confortable. It is kinda located in the middle of nowhere. Online routes can be a bit deceiving. Cab ride from the airport was expensive. They do offer a free shuttle from the airport to the hotel, […] but you have to arrive at the right time. Only a few pounds to take the shuttle back to the airport. About a 15 to 20 minute ride. Not too bad for the price, as long as you don't have to pay for a Taxi (16 pounds!). Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Reasonable price; convenient location with shuttle bus; clean and comfortable rooms; and reasonable priced food options in restaurant.

Genuine Hotels.com guest review

Nice staff! All contacts with the staff were pleasant. Several went out of their way to help find things and places in and around London. The room was always clean. Complaints: there was only a closet for hanging clothes. No drawers in which to put folded clothes and there was no public transportation other than the shuttle to Gatwick Airport nearby. […] Otherwise, we had a great stay. Read more

Genuine Expedia guest review

If you look at the pictures and descriptions, you see a nice white historic building with up to date clean room, near the airport. There are several things wrong with this impression. The building itself is in a state of disrepair, and is very unaesthetic, though there is some construction work ongoing. On the subject of the construction work, there's […] bits of junk everywhere (I actually had an oversized carpet staple get lodged in my shoe- good thing I wasn't barefoot!), no working lifts, a lot of traffic from the construction workers, and the normal noise associated. There is also quite a bit of noise from plane traffic. On the subject of planes, the hotel *appears* to be close to the airport, but is actually around 4 miles away, around a 16 pound cab ride. There is a bus running, but its schedule is irregular and the posted schedule is inaccurate. Expect up to a two hour delay if you opt for the bus. The bus is free to the hotel, but charges from the hotel to the airport. I also had a few other more personal complaints. One morning, the hotel staff attempted to enter my room without knocking, unlocking the door. I was changing, and leaned on the door to keep it closed while I yelled. I complained at reception, but the response was very skeptical and not particularly apologetic. I had a few other complainra, but am out of room to write. In conclusion, I do not recommend it at this time, though it may be worth it after the renovations are complete. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Very good for travelers who is looking for a hotel near Gatwick airport. Has good transfers from the airport ,operating 24/7. Good price. The only problem- doesn't have internet access.

Genuine Expedia guest review

The only thing good about this hotel was its location. Room was very disgusting. The cover on the bed and the shower curtain had stains on them. the table/desk top surfaces were sticky. There was cobwebs and water damage on the celling. The price of the room was cheap, but I would have gladly paid more had it been clean. The bed felt as though every […] spring was broken. Read more

Genuine Hotels.com guest review

This was my first experiance in England. The hotels are very diferent from USA and from the Caribbean. But The hotel was very cleaned and confortable. Those are the things that I was needed in those moments to rest well. Also the price was excellent. The service for the price was the most. Thanks very much.I will use this hotel again when I return […] to England in another time. My congratulations Mrs. N. Rosario ( USA) Read more

Genuine Expedia guest review

My husband and I stayed in the hotel in 2005 and since then it doesn't look like any maintenance has taken place. Most people on the shuttle bus were going to retrieve their cars which were parked in long stay at the hotel, so it seems to me that this is where the hotel is concentrating it's focus, and hence guests are staying in a rather shabby and […] run down hotel. My room was probably the worst I have ever stayed in - damp, with no outside window, tiny shower cubicle and grubby furniture. Not to be recommended even as a crash over for Gatwick Airport - stick with what you know and book at Premier Inn. Read more

Genuine Hotels.com guest review

It's perfect for if you need to be in the area and are on a tight budget.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

a great place to stay fr both commuting into london or for a flight out of gatwick. good size rooms & friendly/helpful staff

Genuine Hotels.com guest review

Great value for money it's hard to complain when things don't go right britannia hotels nearly always come up with a goods, 90% of the time you get a great room at a really excellent rate but when its not I find the staff can nearly always sort it out.

Genuine Hotels.com guest review

Went to Russ hotel as a last min option and was surprised at how good it was for the amount of money paid. Rooms were spacious, bar was open all night, someone on reception 24hrs, and buffet breakfast too. Recommend to anyone and will be going back!

Genuine Hotels.com guest review

The staff were friendly, the room comfortable and clean. The restaurant was pleasant with a lively atmosphere. Superb value for money. Will certainly stay again.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Poor, ordered a double room, paid for a double, got two single beds. Why bother

Genuine Hotels.com guest review

We were very sceptical because of the cheap price for the room, but as we had to leave at 4.45 am we didn't think we had anything to lose, and were pleasantly surprised. Hotel looked a bit tired, but we had been expecting this. Good value!

Genuine Hotels.com guest review

We were really pleased with the hotel & impressed with the price, the secondary double glazing was more that adequate to keep the noise from the airport to an absolute minimum

Genuine Hotels.com guest review

the room was not what you show on the internet. lack of tea coffee and sugar in the room.light came inform the door leading from the court yard.. was not happy at all with this room and will not be booking this hotel again.

Genuine Hotels.com guest review

Room - basic but nice, clean, bathroom need updating. Hotel well kept, great food options with two restaurants and bar. Reasonably priced shuttle bus to airport every hour

Genuine Hotels.com guest review

Good hotel

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Not good at all...needs total redecorating!!!

Genuine Hotels.com guest review

Convenience, good valué for money.

Genuine Hotels.com guest review

Firstly, the hotel is in a great location for the airport. There are regular buses to and from the airport. The nearby village is lovely, some nice pubs and places to eat and Crawley town centre is nearby as well. Unfortunately not all was well with my stay. I was in room 118 and I can honestly say after staying in many, many hotels this was the dirtiest […] room I have ever stayed in. There was dirt, papers and drink bottles under the bed that had clearly been there for some days if not weeks. The staff did move us to another clean room, however this room had the air conditioning machine in it making quite a lot of noise making it difficult to sleep. Hopefully I was unlucky with the rooms I stayed in. That aside the staff were in the main friendly and helpful, the hotel was obviously once a grand place which although in need of some updating still has more character than the majority of airport hotels. Read more

Genuine Hotels.com guest review

I've stayed here twice now,giving it the benefit of the doubt. But never again. No hotel should be that loud. I stay at hotels around airports all the time, no excuse for it to be that noisy. Invest in some double glazed windows. This hotel needs seriously updating. Unless you want to hear every aircraft turn into the runway and take off, don't stay […] here. Also lots of guests who seem to think they are the only ones staying here- shouting in corridors and slamming doors. The side table had not been wiped down and when I switched the bedside lamp on I could see dust in the air every time I moved. The young lady on the reception desk was very polite though. Seems the staff are the only positive thing here. Not for me- clean and quiet are the only things important to me in a hotel/B&b. This was neither Read more

Genuine Hotels.com guest review

Family of three, we only stayed a night before flying out from Gatwick and it is there for that reason. Nobody would stay any longer. Our room was poorly maintained, did have not enough sockets to charge all our stuff, very uncomfortable beds – probably the worst I’ve tried to sleep in. Staff was helpful, they tried to do their best with the dates  […] hotel. Read more

Genuine Hotels.com guest review

Amanda at the front desk was fantastic, helpful and always in a good mood.

Genuine Hotels.com guest review

Food was good. Room was small, but comfortable. Amanda at front desk was fantastic.

Genuine Hotels.com guest review

hotel very cold in rooms, the bar has no heating at all bar staff very rude always on the phone and keep you waiting.i have a four night stay room as no window in it always very dark and cold.i would have booked this hotel for 24 more nights but now have moved on to another hotel I am always staying around britain and will not pass this hotel on to […] any off my friends.bar is only open for a few hours a day ie 15,00pm not befor. Read more

Genuine Hotels.com guest review

Food was good. Amanda at the front desk was fantastic!!! Quality service. Rooms small, but comfy beds.

Genuine Hotels.com guest review

Stayed in room 618. Hotel nice enough, good value food and drink at the bar and quite a few other rooms to sit in and relax. Bedroom appeared clean and nice at first site, but soon noticed stains on the walls and bed sheets, the sink was cracked all over. Also woke up very itchy, although didnt spot any bugs The price was very cheap, however I would […] not recommend the hotel for a good nights sleep as other guest woke me up throughout the night, getting up at all hours to catch their flights. Location good for airport and newdigate area. Read more

Genuine Hotels.com guest review

The hotel weekend staff - amazing. There is mold around the windows in the room. And it is out of the way. The prices for breakfast are way over the top! But no where else to eat in the area.

Genuine Hotels.com guest review

The rooms are lovely, but there was massive amounts of mold on the windows. bar food was good, and good prices. Found that the buffet is great, but if you only eat light breakfasts there is no option. Staff was friendly and accommodating. The room was warm!

Genuine Hotels.com guest review

Stayed before so knew what to expect. Cheap and Cheerful!

Genuine Hotels.com guest review

good value, only concern was hotel room was kept very cool, not helped by cold, damp weather and our jet lag

Genuine Hotels.com guest review

Receptionist was rather abrupt and unsmiling and the lodge room had had only a cursory clean.But can you expect more for 21 pounds.

Genuine Hotels.com guest review

We have paid £45 for 2 nights, can't complain in this price, only thing i would say is bed quality was poor, we were tired hence manage to sleep. I personally don't mind paying another tenner if i can get quality bed. Shower was good with bath tub, make sure yr room is not in basement.

Genuine Hotels.com guest review

Stayed for 2 nights last week, hotel fire alarm went off at 5am on first morning & 4am on second morning due to someone taking a steamy shower? That shower wouldn't have been mine, as barely a dribble came out of the head. Very poor/unusable wifi in room. It's a cheap place to stay around Gatwick, but I'd rather spend £10/night extra for somewhere that […] I can get a full nights sleep. Would not return or recommend Read more

Genuine Hotels.com guest review

Lovely hotel easy access to airport quite surprised it wasnt noisey with been so close pleasant staff.however what was disappointing water was freezeing left to run for 15 minutes still freezing this was at half 9 when most guests would be having breakfast.we checked it at 11 and it started to get hot no good if you have to check out at 12.

Genuine Expedia guest review

with what i read on tripadvisor and other websites about russhill,i was a little dubious at first,but let me tell you,this place is a hidden gem,the staff were more than helpful,the room i was in 615 was extremely comfortable and i got to use my laptop via my own dongle from my room,michael showed me lots of public area rooms where i could also pick […] up the hotels free wifi,id stay here again in a whim.thanks russ hill Read more

Genuine Expedia guest review

the first room was so small that we couldnt get the luggage in, and the mattresses were flat as a pancake, the second room was better but the secondary double glazing was broken (saw the window outside by the tip) so freezing cold, heating went off at 8.30p.m. although the outside temp. was only 2o never stay there again.

Genuine Hotels.com guest review

This hotel does not have parking or internet/wifi access in the room....the only 2 things we definately requested. Also no 24 hour reception.

Genuine Hotels.com guest review