All hotels in Shrewsbury, England, United Kingdom
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereEllesmere Road, Albrighton, Shrewsbury, England, SY4 3AG, United Kingdom, ‏‎800-491-6126
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4.2 / 5Excellent

Score breakdown (from 143 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.4
  • Comfort
    4.2
  • Condition
    4.2
  • Neighborhood
    4.4

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Nice, but you've got to love a SOFT mattress....."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great location, lovely building and setting, great facilities (including pool), helpful and friendly staff, nice room. But what a SOFT mattress. We will probably stay there again, as we had excellent value, but I might need to take a couple of planks if I want to get a good night's sleep.
Genuine Hotels.com guest review
1 night trip Jul 6, 2014
Adrian
GB
4.0 / 5Excellent
"Nice place to stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Nice place to stay apart from the TV would not work but that did not matter as we where only there for one night. The floor in the room made a lot of noise when walking so it was not good if your partner was asleep. The 4 poster bed was good.
Genuine Expedia guest review
Other trip Jul 7, 2014
Bazer
GB
2.0 / 5Fair
"No bottled water. Very poor shower. No frig."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
We expected what was described as amenities when we booked. We did not get any of those amenities-just a room and kettle/cups in the room. We complained the next morning and were told that all the other expected/promised amenities were extras and would not have been provided for free. The floor creaked alarmingly, and the shower was hopeless-no power.
Genuine Hotels.com guest review
1 night trip Jun 26, 2014
A Traveler
GB
5.0 / 5Outstanding
"Nice place in the country side"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed overnight on our way to North Wales. It had nice grounds, a well kitted out gym and a nice pool to relax in.Staff on the desk were polit and helpful
Genuine Hotels.com guest review
1 night trip May 29, 2014
A Traveler
GB
1.0 / 5Poor
"Poor Service, Dismissive"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    -
A warning to all visitors, check in from 2pm means that they'll check you in when they are good and ready, not at 2pm... or in our case not at 3pm. It sets a false expectation by stating 2pm, had the staff simply apologised for the delay we would have accepted, but to imply its our fault for arriving early is as poor as it gets. Disappointing because previously we've had good experiences at this hotel, it would appear complacency and arrogance towards customers has replaced attentiveness and good service.
Genuine Expedia guest review
Other trip May 27, 2014
Dave
GB
4.0 / 5Excellent
"Location location location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Wonderful and relaxing location! Away from hussles and bussles of the city. It was almost perfect BUT 1 major thing needs upgrading: (1) Internet is very very slow - almost non existent (tried it in the bedroom and bar lounge). In this internet era, the hotel should give this as a priority for improvements.
Genuine Hotels.com guest review
1 night trip Apr 18, 2014
LadyBird
GB
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
A really lovely hotel, with friendly staff and helpful staff.
Genuine Hotels.com guest review
1 night family trip Apr 17, 2014
susie cooper
GB
5.0 / 5Outstanding
"Wish we could have stayed longer"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
We were made extremely welcome on our arrival by the young female receptionist. Our room was spot on, we like a nice quiet room and could not have expected better.We dined that night in the restaurant and the food was really good with very attentive waitresses. I did feel the restaurant would be a little expensive if we had been staying for a longer break but not too bad. We definitely intend to stay again and intend to try the spa next time.
Genuine Hotels.com guest review
1 night trip Mar 23, 2014
G & T
GB
5.0 / 5Outstanding
"Comfortable Hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is a good 4* hotel. The staff are all really friendly and helpful. The room (executive double) and the bathroom were a very good size with plenty of space and were both spotless. Nice grounds and plenty of parking. We stayed for two nights and ate at the hotel (as we didn't feel like driving into Shrewsbury) the food was good and reasonably priced, though the wine is a little expensive. If you plan on eating at the hotel I would recommend booking your table as early as possible if you want a specific time as we booked on the day and were offered either 6.30pm or 9.00pm (which meant I missed out on the spa facilities). Breakfast was very good, the hot food and juices were constantly being replenished so lovely and fresh. Reception could have done with extra staff at checkout as we had to wait ages (over 20 minutes) but this was due to an awkward guest rather than the staff member who did well to remain as calm as she did! We hope to stay again in the near future.
Genuine Expedia guest review
Other trip Mar 25, 2014
Wendy
GB
5.0 / 5Outstanding
"Really good find"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Stay in Telford area a lot and have never used this hotel. Booked late in the day but got a good deal. Room was excellent, very big, good bathroom but with slightly limited TV. Gym which is thing of mine was great, good range of machines with a small weights room. Bar menu was decent 5 or 6 choices including some healthy options clearly identified. Breakfast was great, good choice of food with prompt service of tea and coffee. Only down side which was minor is that the hotel is over a few wings and to get to mine it was a short but outside walk. Really enjoyable stay would highly recommend for business or leisure.
Genuine Hotels.com guest review
1 night business trip Feb 5, 2014
tazman5
GB
5.0 / 5Outstanding
"Best poached eggs ever"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I was given a great room with a lovely view over the 'lake'. Warm, clean and comfortable. The receptionist was extremely helpful and made me feel very welcome. Nothing too much trouble. Breakfast was the best poached eggs I have had for years!
Genuine Hotels.com guest review
1 night business trip Jan 21, 2014
Christine
GB
4.0 / 5Excellent
"Nice hotel rubbish food"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Had a great weekend away with my new girlfriend, the hotel, spa and room were 1st class, the only let down was the food. The fish cakes were mediocre , the Sea Bass on risotto was very disapointing as the risotto was undercooked and crunchy! Dessert was a sharing platter of three deserts which looked like they were straight from the shop iceland. I would stay again but go into town for food.
Genuine Hotels.com guest review
1 night romance trip Jan 18, 2014
Jeff
GB
5.0 / 5Outstanding
"Lovely, comfortable old style hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My friend and I stayed for one night away from the kids and husbands. The hotel was lovely, the staffs were all friendly, efficient and helpful. We used the gym and spa facilities which were clean and well equipt. The complimentary dressing gowns and slippers were also a nice touch. Albrighton hall hotel is around 4 miles from Shrewsbury and our taxi into town only cost £4. I would recommend this hotel to anyone and we will definitely be visiting again.
Genuine Expedia guest review
Other trip Dec 8, 2013
KV
GB
5.0 / 5Outstanding
"Great hotel at a great price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Had a really good time in this hotel. The spa facilities are great and staff really friendly
Genuine Hotels.com guest review
1 night trip Nov 28, 2013
A Traveler
GB
5.0 / 5Outstanding
"im not sure why they have bad reviews,"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice hotel. Upon arrival i was welcomed and was told my room was in the stable block. I was shocked how nice it was from the reviews. Room was large, bathroom was large. We stopped in room 81 and i can honestly say i would stop there again. We are a high end professional couple with extremely high standards. The only down point is the tv in the room. It could have been alittle bigger and a few more channels buts that's me being a little funny. Spa steam rooms need alittle tlc but its not that bad. You must try the ice room. It really does make you feel good. Thank you for a lovely stay.
Genuine Hotels.com guest review
1 night romance trip Nov 2, 2013
white hart baz
GB
3.0 / 5Good
"Nice Hotel"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Very Comfortable, last minute booking and met all our needs.
Genuine Expedia guest review
Other trip Nov 1, 2013
A Traveler
GB
4.0 / 5Excellent
"Calm and peaceful venue"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Good friendly staff, pleasant surroundings. Bed was 2 singles pushed together, not double as ordered. The 2 room chairs were worn and uncomfortable and the TV had few channels and no onscreen guide. Otherwise no complaints.
Genuine Hotels.com guest review
5 night trip Oct 21, 2013
tiffo
GB
4.0 / 5Excellent
"Good place to stay if visiting Shrewsbury"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
An attractive hotel close to Shrewsbury. The room was a good size and clean. Staff were efficient and welcoming. We didn't use the gym but the pool and changing / showering facilities were of a good standard. The breakfast buffet had plenty of choice and the fried breakfast was enjoyable. Drinks and food though are expensive - we ate in the restaurant one evening and had the bar menu on the other - and my opinion is that the quality of the food overall did not justify the prices charged.
Genuine Expedia guest review
Other trip Oct 28, 2013
A Traveler
GB
5.0 / 5Outstanding
"Nice staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Pretty venue, good pool complex (nice warm water). Efficient, friendly waiting staff. Beware the satnav may send you on a wild goose chase, look at the hotel's map to keep yourself right.
Genuine Hotels.com guest review
1 night trip Sep 29, 2013
Judi
GB
4.0 / 5Excellent
"Good Value for a lovely hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel was in a lovely area only spoiled by some very loud music when we arrived. It was for a strange event outside the hotel with fire and glass walking and a Christmas card stall. Other than that the hotel was in good condition and the room was nice. We were there for a wedding reception which was great but the bar prices were alittle expensive
Genuine Hotels.com guest review
1 night trip Sep 27, 2013
Mrs O
GB
5.0 / 5Outstanding
"Two day stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
A short stay as part of a 10 day break. Hotel itself was very comfortable, we were situated in the stable block - with a bedroom adjacent to the road - where traffic began at 5am.
Genuine Hotels.com guest review
2 night trip Sep 19, 2013
A Traveler
GB
4.0 / 5Excellent
"Peaceful setting on a country road"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Enjoyed our stay at the hotel. It was an easy drive to the Town Centre, with parking at one of the long term parking areas.
Genuine Expedia guest review
Other trip Sep 30, 2013
bob
AU
2.0 / 5Fair
"uncomfy bed"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    4.0
  • Neighborhood
    3.0
If the mattress had'nt rolled one towards the middle alnight ,this would have been a comfortable stay. The staff saying that the mattress would probably be replaced at the turn of the year did'nt really answer my complaint, although the staff were polite .
Genuine Hotels.com guest review
1 night trip Sep 20, 2013
tony
GB
4.0 / 5Excellent
"enjoyable weekend"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel staff pleasant and generally friendly. Prolems with the room entry cards. this definitely needs reviewing. we had problems getting into our room at all times. cleanliness of bar area on Sunday morning needing attention. Sticky tables and food stiull on the floor at 11am!!
Genuine Expedia guest review
Other trip Sep 9, 2013
A Traveler
GB
4.0 / 5Excellent
"comfortable hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
small and comfortable hotel, staff are friendly. quite conveniently located near the highway and other point of attractions
Genuine Expedia guest review
Other trip Sep 6, 2013
Kirk
GB
5.0 / 5Outstanding
"Beautiful grounds."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is an excellent hotel, surrounded by lush gardens. The service was good, the rooms comfortable and well furnished. Highly recommended!
Genuine Hotels.com guest review
1 night trip Aug 22, 2013
Diamade
GB
4.0 / 5Excellent
"great expectations?"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Overall we enjoyed our stay and it is a lovely hotel. The spa/pool facilities were lovely, as were the hotel staff and the hotel in general. However, if you make a last minute booking, as we did, don't expect the room to be anything like as good as the photo! It was adequate but of course 'double' bed means 'not king size' and to be honest the room was a bit small for a 3 night stay for 2 people, it didn't really have enough space for clothes, especially hanging space, so check before you book. The hotels.com listing was a bit misleading: a 'superior double/twin' actually means their basic room; 'Privilege room' is the Mercure term for the posher rooms, so be warned. We had no mini bar, clock radio or free bottled water as indicated on the listing when we booked, but I think that may be a hotels.com issue rather than the hotel itself. So, just be aware - it may not be quite as lovely as you expect but it is a very nice hotel.
Genuine Hotels.com guest review
3 night romance trip Aug 11, 2013
Christine
GB
5.0 / 5Outstanding
"Great for visiting Shropshire."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Enjoyed our overnight stay. Lovely hotel in very nice setting, would surely stay there again, no complaints.
Genuine Expedia guest review
Other trip Aug 12, 2013
Keith
GB
5.0 / 5Outstanding
"Lovely hotel, very quiet location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel was lovely, my room wasn't ready on arrival at 3.30pm so I had to wait in the bar area for a short period of time. The room was very warm and didn't have a mini bar. I did mention this on checkout and the lady on reception said that they would have brought drinks up for me. I wouldn't like to ask for that though, so the mini bar would have been more convenient. I did get room service and the food was excellent quality, a bit pricey though. The pool and spa area was nice, however could do with a deep clean, Zumba aqua aerobics was on in the morning, very loud music! Overall though, brilliant attentive staff, fabulous breakfast lovely location. If you are getting a cab from the train station, ring a taxi, don't get a cab from the rank outside. I didn't and got charged £14! When leaving the hotel, reception rang a cab for me , £4.80.
Genuine Hotels.com guest review
1 night trip Aug 4, 2013
Gina
GB
4.0 / 5Excellent
"Lovely break"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We were made to feel very welcome by all the staff. We spent two beautiful days relaxing in lovely surroundings. Great food in the restaurant and a nice break for us. Very child friendly too.
Genuine Expedia guest review
Other trip Aug 4, 2013
Becky
GB
3.0 / 5Good
"It was ok"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Not a bad hotel. Facilities were nice, and the service by staff excellent. But on the hottest day of the year, in a 4 star hotel, you'd expect air conditioned rooms!
Genuine Hotels.com guest review
1 night trip Aug 1, 2013
A Traveler
GB
3.0 / 5Good
"Beautiful Hotel and Location - But"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Our room (in the schoolmasters house) was pleasant but on the small side. It was extremely hot - understandable in the heatwave. There was no refrigerator/minibar or complimentary bottled water as promised on the the hotel information site. Eventually a fridge was brought to the room. It didn't work, so another was brought with some warm bottled water! The food was good if expensive.The same goes for the bar prices. The staff were always pleasant and as helpful as they could be. Our 'superior' room bore no resemblance to the photographs in the hotel information. A more representative set of photos would be helpful and avoid the initial disappointment we experienced. At check out time I was presented with a bill for almost £100 of spa treatment which we didn't have. This was removed when the receptionist checked. There was however no explanation of how the mistake had happened and certainly no offer of an apology. I was simply told that the overcharge had been removed, but NOT ONE WORD OF REGRET. This lovely hotel unfortunately did not come up to our expectations.
Genuine Hotels.com guest review
2 night romance trip Jul 17, 2013
Nothern I. holidaymakers
GB
4.0 / 5Excellent
"Great weekend away"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We had a lovely break away The room was lovely and clean The staff in the restaurant and the bar very friendly Also from the reception Jane and Aaron was exceptionally helpful We can definitely recommend this hotel to everybody
Genuine Expedia guest review
Other trip Jul 21, 2013
Bulent
GB
4.0 / 5Excellent
"Fantastic Receptionist"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
It is a very lovely hotel, but as a female on my own I don't enjoy being placed in rooms within out buildings. My room was in The Stables, which was lovely but I would have felt safer and more comfortable within the main building. My room was also alongside the road and due to the noise I was unable to have my window open and it was a very hot stuffy night. I didn't get much sleep and found the next days work and driving difficult. The Receptionist, however was fantastic. A real asset to the hotel.
Genuine Hotels.com guest review
1 night business trip Jul 15, 2013
kaza
GB
4.0 / 5Excellent
"sweet & sour"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
what a find, a lovely large old type of grand hotel, a little remote but with large rooms good furnishing it ticks a lot of boxes. However, clumps of ladies hair on my bedding, the barman could not remember who had ordered food so it was returned to the kitchen, the wifi kept dropping out, my room was by the road so this was rather noisy. i asked for expresso for breakfast in the morning as a lot of hotels do now but this was not available, drirty cups, its life!!!
Genuine Expedia guest review
Other trip Jul 19, 2013
PSD
GB
5.0 / 5Outstanding
"Lovely hotel in a wooded setting"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is a very comfortable hotel that is however more geared to business than the private traveller, I would say. Having said that, the room we had was huge with a firm, large comfortable bed and very well appointed. The gardens are a big bonus, with plenty of outdoor seating to enjoy the views. We had dinner in the impressive oak panelled dining room and our meal was very good although I did have to ask for the regular wine list, having at first been given another list which contained only the more expensive bottles. A pity also that the breakfast is rather over-priced in line with the usual practice of chain hotels. On the plus side though the free gym, which has excellent equipment, was a treat for us who are regular gym users.
Genuine Hotels.com guest review
1 night romance trip Jun 18, 2013
A Traveler
GB
1.0 / 5Poor
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
Unfortunatly for us there was a wedding at the hotel. It was noisy and chaotic. Load music at night which we could hear and guests falling about, after too much alchahol. . cHildren running around, very noisy throughout our stay. . tHe peaceful weekend we were expecting did not happen. Very very disappointing. Would not recommend if there is a party or wedding on at the venue. FOod in restaurand was good and service in there was very good.
Genuine Hotels.com guest review
1 night trip with friends Jun 14, 2013
Sues
GB
5.0 / 5Outstanding
"Wedding day excellence."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A wonderful hotel for all ages ! Nothing to much trouble for staff we would go again.
Genuine Expedia guest review
Other trip Jun 9, 2013
Fred
GB
3.0 / 5Good
"Beware of noise from functions"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel was lovely. Rooms were comfortable and food was ok. The main issue we had was that the noise from the function room downstairs was so loud that you could hear every song and might as well have been At the party! This noise continued until 1am. Not good when we had my brothers wedding the following day. If there wasn't a function on the rest of our experience was fine. Staff were very polite and friendly.
Genuine Expedia guest review
Other trip Jun 3, 2013
A Traveler
GB
4.0 / 5Excellent
"Great hotel a couple of miles from Shrewsbury."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great hotel, good food, nice pool and sauna etc. Would have rated a 5 but in a hotel of this standard WiFi access should be free of charge, wireless coverage needs to be improved.
Genuine Expedia guest review
Other trip May 29, 2013
A Traveler
GB
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice big rooms, helpful courteous staff, food was fine although usual overpriced hotel breakfast. overall thumbs up from me
Genuine Hotels.com guest review
1 night trip May 5, 2013
john c
GB
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Beautiful room and excellent service. The Spa was excellent as well.
Genuine Expedia guest review
Other trip Apr 29, 2013
A Traveler
GB
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Service was excellent, they went out of their way to provide printing facilities for a grooms speech. Restaurant had a nice atmosphere and lovely decor. Overall could improve menu, most meals were fine, there was a small helping of cod for a main meal, chips a bit greasy may have been a busy night, and the bar a bit more expensive than usual.
Genuine Hotels.com guest review
2 night trip Apr 24, 2013
mr c
IE
2.0 / 5Fair
"Underwhelming hotel doesn't rate a 4 star"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The staff were friendly and efficient. The rooms were very cramped. The corridors and staircase were insitutional and in places scruffy, the carpet on the stairs was threadbare. The hotel was overheated. There was excessive noise during the night. Breakfasts were good but expensive for what was on offer - the same basic range you can get in most hotels nowadays. The bar was equally disappointing, offering standard Eurofizz and non-descript house wine. It shut at 11.00pm, which seems unusually early for modern hotels. We did not try the spa. For a 4 star country hotel, we were underwhelmed.
Genuine Expedia guest review
Other trip Apr 11, 2013
grumpyone
GB
2.0 / 5Fair
"2* rooms available in a 4* Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
For a 4* hotel and the price you pay and then you end up with: - a small attic room. - a very small window (attic window). - damp water stains on the ceiling and walls. - a damp musty smell coming from the bathroom extractor fan. - no Wi-Fi available in the attic rooms. - Sauna and steam room not available some of the days, due to planned maintenance work. On a positive note, when I complained, the hotel did try to move me, but there was no other rooms available. They did agree about the smell but this could not be fixed so they provided a plug-in air freshener. After 4 days they did manage to move me to a room that was lovely, with a window and Wi-Fi. They also provided the Wi-Fi free of change, it would have been £40 extra. The hotel would not refund any money for the unsatisfactory room.
Genuine Expedia guest review
Other trip Apr 5, 2013
Andrew
GB
4.0 / 5Excellent
"Nice"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel met our needs. Food good just not alot of variety.
Genuine Expedia guest review
Other trip Mar 31, 2013
A Traveler
GB
4.0 / 5Excellent
"pleasant hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Very pleasant stay. The staff were very friendly and went out of their way to help.Comfortable room.Thought breakfast was overpriced.
Genuine Expedia guest review
Other trip Mar 26, 2013
A Traveler
GB
5.0 / 5Outstanding
"Great hotel for couples and older family"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Stayed with my daughter in superior twin room. staff very friendly and helpful. Nothing seems like too much trouble even though they were busy with a wedding. Rooms very spacious and comfortable. Great facilities and beautiful grounds. Ideal location for shopping trip just a short taxi ride.
Genuine Expedia guest review
Other trip Mar 25, 2013
Sharon
GB
5.0 / 5Outstanding
"A great getaway!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The albrighton Hall was fantastic, lovely welcoming staff, warm and clean. Didn't get to use the spa and polo but looked great. Breakfast was superb, a great start to the day. We will return again.
Genuine Expedia guest review
Other trip Mar 20, 2013
Christie
GB
2.0 / 5Fair
"Overpriced, stay somewhere else."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
This hotel appears to be aimed at the wedding market. If you want to use the spa or run down gym before 8am dont stay here. We were advised on arrival to avoid having breakfast between 9am and 10:30 because that is when they are busy. Overpriced bar for location. Beer prices I would expect in central London not Shropshire. Gym not up to scratch for a 4 star hotel.
Genuine Expedia guest review
Other trip Feb 24, 2013
A Traveler
GB
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