Room was clean. Nice view of the water. Walls are too thin. Very noisy. You can hear everything in adjoining rooms. Food is very good but expensive. Staff was very nice and were accommodating. Only drawback is too many stairs at the resort. It is on a large hill. To get to the lobby or restaurants and you have a water front room you have to walk up […] hill with many stairs. Not good for older people. Read moreGenuine Expedia guest review
"Good Customer Service"
Stay was great, customer service was fantastic, people were helpful and very friendly. The pillows were not that great and internet was a challengeGenuine Hotels.com guest review
"Very nice, clean hotel, on the beach near airport"
The resort was a pleasant surprise and a hidden gem. I will definitely return there if I'm in Bermuda again. The staff was very helpful, friendly & informative. It's located between the two main islands a little further from Hamilton but the busstop in right in front of the resort. We were very impressed and highly recommend the resort and it's a family […] friendly environment. Read moreGenuine Expedia guest review
"Friendly and helpful staff"
We celebrated my birthday in Bermuda. The Grotto Bay Beach Resort was a great place to stay. It was 5 minutes away from the airport and very accessible to public transportation (the best way to travel in Bermuda). The concierge (June) was very helpful. She basically planned our whole trip for on the first day, making sure we knew about all the holiday […] events and the major attraction that we should see. She also explained the bus system. We had a great time. Read moreGenuine Expedia guest review
"Great hotel, great service, food could be better"
My wife and I booked our 4-day thanksgiving getaway with our 2 daughters based on all of the positive reviews and beautiful pictures we saw of this resort. The grottos were also of interest to us. We arrived to a friendly welcome and were directed to our room. Although the view was beautiful, it did not match the description of the room we booked thru […] Expedia, so we went back to the front desk to resolve the obvious error. It turns out that the picture that Expedia had on their website was for ONE room in the entire complex, so the likelihood of booking that room would be incredibly small. Although this did not appear to be an error on the part of the hotel, Donna was VERY helpful and sympathetic, and was able to get us the room we saw for the remaining 3 nights of our stay, which was phenomenal. Would I come back again? Absolutely! I hope this review incites improvement of the menu. Read moreGenuine Expedia guest review
"Grotto beach resort"
Enjoyed itGenuine Hotels.com guest review
We had a great time over the long T-day weekend. Excellent and convenient location. Easy access to other parts of the island by local bus and taxi. Local restaurant in walking distance with good food but pricey as in other parts of the island. The hotel front desk staff were a bit on the grumpy side for whatever reason but otherwise accommodating. No […] WiFi in the rooms and lobby has sporadic service with a high fee. No room service either, which is weird for a resort. Food in the hotel restaurant is mediocre and overpriced. Resort does have a cave where you can take a dip and a nice private beach with watersports. Crystal Cave within walking distance and is a must see! All in all it was a good stay but likely would not return unless they ran a BIG sale. Lots of options out there to try. Read moreGenuine Hotels.com guest review
Staff were very friendly and helpful. Good location. Pricey food and average in taste. They activities for children when weather outside is not good.Genuine Expedia guest review
Close to the airport but not close enough for the noise. Nice beach, pool, and sauna. Great view of the bay. Friday night buffet And breakfast buffet was very well done. Other meals were about average. Nice view of bay and sunrise from balconyGenuine Hotels.com guest review
"Not what I paid for"
This was the motel 6 of bermuda.Genuine Expedia guest review
"Caves you can swim in!"
I had business on the western side of the island, but I had to stay here at this hotel in the eastern side of the island for one reason-cave swimming. No other hotel in Bermuda has caves on their property. It is such a cool experience that it was worth the extra drive. The accommodations were fantastic and the service incredible. The only downfall of […] the hotel is that they don't provide free wifi. It cost $15 a day. It would be really nifty if they changed that policy :) Read moreGenuine Hotels.com guest review
"Great hotel near the airport"
Grotto bay is really cute and very close to the airport. It has a nice bay, good for kayaking or paddleboarding, and a beautiful heated pool. A word of warning: be prepared to pay $30 for a cab into Hamilton or a long and windy bus rideGenuine Expedia guest review
"this is a awsome spot for all your needs."
We will be back and stay here forsure. Right on beach and staff was so great to us.Genuine Hotels.com guest review
Great location. Food was good. Staff very friendly and helpful.It was our first time to Bermuda so we did not do the all inclusive. Went to St George and Hamilton to have lunch. Both good day trips. Will come back.Genuine Expedia guest review
"Third time as good as the first."
This is the third time I've stayed here and it was just as gooaa the first time. The room was neat and clean and well maintained. The staff are extra friendly and helpful. They truly go out of their way to be of assistance. The breakfast buffet was delicious. The lunch by the pool overlooking the beach was enjoyable. The dinner in the restaurant was […] an experience to write home about. I especially enjoyed the afternoon tea. The resort is very conviently located it is close to the airport and on the bus line. I could not ask for more and will be back next year. Read moreGenuine Expedia guest review
"Great location on beach and with own caves!"
Room with Ocean view was good. Beds comfortable. Pool was heated. Bay/Beach front clean and has it's own sunken ship Caves were cool and you can explore on your own and even swim in them. Prob the only hotel that offers that experience. Only Con: Shower had one of those water saving heads so pressure was not the bestGenuine Expedia guest review
"Close to airport"
Was less then 10 mins from the airport which was nice. Most of the staff was very welcoming and polite...with the exception of housekeeping, who banged on the door even though we had the "Do not disturb" sign hanging. The hotel does not offer room service of ANY kind. That was missed. The buildings were set on various levels so we had to walk up a steep, […] uneven path to get to the main building. When you are a woman in heels, that isn't fun! The pool was small, but nice. The restaurants were expensive...as expected, but decent. The beach was VERY small. I can't imagine how they manage during high season. The hotel was nearly empty and it still seemed cramped. The bus stop is located right outside the hotel, which was very nice. The water pressure in the shower was very weak. The bath products had that "nursing home" smell. The Swizzle Inn is about the only dining option close to the hotel. It is a fun place, but it gets old after a couple of visits. Unless I come across an amazing deal here again...I won't return. Read moreGenuine Expedia guest review
"Much to offer."
This is a great hotel if you just want to get away and relax. It has a private beach, a great pool area with a swim up bar and hot tub, and our favorite was the cave with crystal clear water to swim in. All of the staff was friendly and helpful.Genuine Expedia guest review
Our 4th visit. Love the location, closeness to airport & St Georges. Friendly staff.Genuine Expedia guest review
"Got it all!"
There might not be any other place you can go in Bermuda that has excellent accommodations and tasty food, coupled with its own beach and watersports facilities which are located on a protected sound, with he opportunity to have a couples' massage in a Grotto, the convenience of a 10 minute ride from the airport and a 2 minute walk to the wonderful […] pink/blue bus system, and not have the formal settings of the high priced alternatives - the Grotto Bay has it all. Read moreGenuine Expedia guest review
We had activities planned every day on our own and this was a perfect place to stay. Rooms were clean, staff was friendly and helpful.Genuine Expedia guest review
"Wonderful room with a wonderful view!"
Grotto Bay resort is very well kept. The buildings look new, but with charm. The staff was very accommodating, the Surf and Turf buffet was amazing. The caves on the property are beautiful. There is a Padi certified dive shop on the property with windsurfers, etc. There is a place to rent scooters right next to the property and the bus stop right our […] front. Bus service is very efficient all over the island. Wait staff was very friendly and helpful. Very glad we choose Blue Grotto, only 5 minutes from the airport! Read moreGenuine Expedia guest review
Great staff and food. facilities were well maintained and clean. Would definately stay there again.Genuine Hotels.com guest review
Outstanding staff!! Great advice on where to go, how to get there, and more. They REALLY made it an easy and enjoyable trip. Will gladly recommend it to friends and family. Lots to do if you want to stay there or help in finding fun places all over to dine, see, and shop and enjoy.Genuine Hotels.com guest review
"The resort was on a lovely beach"
We enjoyed the beach, feeding the fish, and having the bus easily accessible so that we could go to other parts of the islands. There was much more to do than we expected.Genuine Expedia guest review
Loved the private beach and cave swimming! It is a little far from some of the attractions but if you enjoy riding a moped, you see the whole island in a day.Genuine Expedia guest review
"Good location, friendly staff!"
The hotel staff were very helpful and despite having less then ideal weather, we had a very enjoyable time. The rooms were comfortable and enjoyable, we were expecting something a little bit more then what we actually ended up with for what we were paying. We loved the proximity to the airport and other things around the island. The staff were helpful […] in arranging thing for us to do and offered suggestions of places to go that ended up being very enjoyable! Read moreGenuine Expedia guest review
It was our first trip to Bermuda to attend my daughter's wedding. While the hotel was excellent, we did have a concern. My mother came along. She is 86. The hotel and grounds were hilly and had many steps. The hotel did have the vans to shuttle you up to the lobby and back, but of course they didn't go to the pool and beach. Looking around Bermuda, […] I didn't see any hotels that would have been on more level ground. So this maybe a general situation Read moreGenuine Hotels.com guest review
The hotel location is amazing with a beautiful view of the bay, and immaculately kept grounds with their own caves, a beautiful pool and outside bar/food area and their own beautiful beach. The staff was very nice, but they often seemed too busy to talk to you, particularly the consierge. The only real issue that we had was with the cleaning staff. […] They would knock and then immediately open the room even though we were still in. This happened twice while we were there. But the resort is so nice that you can't complain. We would definitely go again. Read moreGenuine Expedia guest review
"awful food load karaoke"
the food was awful and the poolside bar closed at 330 every afternoon so I hope you ate a lot a lunch time.....Genuine Hotels.com guest review
We have a timeshare on the island so only stayed one night. Wanted to see the resort. The amenities that are included with this hotel are few. Everything costs extra. For the full price I think the beach extras should be included. The room was clean and the grounds very well maintained. Probably will not return.Genuine Hotels.com guest review
"Escape to a different place"
Overall the 3 nights trip was enjoyable. The short flight time and hotel's location made the difference.Genuine Expedia guest review
"Lovely hotel at the beach."
Delicious food, accommodating staff Kid-friendly Will definitely return!Genuine Expedia guest review
Just Perfect!!!Genuine Hotels.com guest review
"tranquil resort on the beach"
Took my 2 teenagers for a last minute 3 night stay here. Flight is direct [2h] from Boston, and hotel is a 5 min cab ride from airport. Exceeded our expectations. Nice sand and clear waters, snorkeling and sailing available. Staff are attentive to detail and everything runs smoothly. Only small gripe was problems with cable tv reception but overall […] excellent and would go back again. Read moreGenuine Expedia guest review
"Perfect end of Summer Vacation"
Grotto Bay was a perfect selection for our end of summer vacation with our college daughter and her boyfriend. We loved the all-inclusive option and took full advantage of all water sports, dining and transfer passes for touring St. George. We loved every minute of our trip. Hotel was fresh and all rooms and amenities were in top notch condition.Staff […] was friendly and helpful and made our stay a wonderful five day experience. We are already recommending it to family and friends. Read moreGenuine Expedia guest review
"great place to relax"
I am very happy with the total resort and will stay again. The bed was extremely comfortable.Genuine Hotels.com guest review
"First time in Bermuda!"
Grotto Bay is very nice the rooms are a little dated however, the main areas are beautiful. The staff are all extremely nice very accommodating. The food was great. We did not purchase the all inclusive package because we wanted to explore outside the hotel. Lunch was normally poolside food was great. We had no complaints!Genuine Hotels.com guest review
"Nice hotel and property in a great location"
If you are looking for luxury and pampering, this is not the place. If you want a friendly, relaxed environment with a nice mix of guests, you can't go wrong. The rooms are a good size and are very clean. The whole property is well maintained. The staff are very pleasant and extremely helpful. The concierge staff are pros and give good recommendations […] for activities. You do have to walk from one area to another, but it is a pleasant walk with such stunning views that one does not mind it. The beach is small, but that wasn't a problem. The ocean is so calm that even the smallest children can play. The food is good, but expensive as it is everywhere on the island. We got the all-inclusive which we thought was a good deal. The property is right on the bus line so touring the island was so easy. The atmosphere is so friendly and the resort is small enough that you get to know other guests. Then you see them around the island and feel like you have friends! Read moreGenuine Expedia guest review
"The best option for families."
The hotel is the only all-inclusive option on Bermuda. As a family we have never gone all-inc before but felt we had to because previous visits to Bermuda as a couple had shown how expensive eating out is and with two teens to feed all-inc seemed the only way we could afford to visit. Breakfast is a large buffet - more fruit options would be nice. Lunch […] is the most limited meal, sandwiches and salads and only one daily special. It is not the greatest - fine for lunch. Dinner is the best - there are two restaurants from which you can choose and the choices are wide enough that even staying a few days would not wear them out. Easily on a par with most other Bermudan dining choices we have tried. When we checked in we were told our room was not ready yet (we arrived at about 2.30pm) We had lunch - still not ready. We were sitting around for over an hour - several other people had the same problem. They waived our internet fee in apology (we asked them to). It is frustrating when half the point of going to Bermuda is the short trip to get on the beach the same day. Hotel description said all non motorised sports were included but actually the large water park slide in the sea was charged extra. The beach is really too small for the number of guests, likewise the pool, and often there were not enough chairs. Weirdly the poolside bar closes at 6, just when you might want a drink after a day on the beach. Poolside bathrooms are nasty, no hot water. Gym is tiny and limited. Read moreGenuine Expedia guest review
"Sited on hill overlooking beautiful bay"
Very personable staff. Buildings & grounds were well maintained - all had views of the bay in a campus setting stepping down the hillside. Architectural style was well done in the "Bermudian" venacular. Grotto / cave pool for a cool dip was a refreshing highlight after a day in the hot sun. I would not hesitate to come back.Genuine Hotels.com guest review
"Convenient location, descent beach."
The Grotto Bay Resort in Bermuda is an overall nice experience with the strongest attributes being convenient to the airport, the caves (walking distance), their private beach (no shuttle required), and the town of Hamilton. Their beach was in the bay and had nice turkoise water and was very calm (which my wife appreciated a lot) but you also felt like […] you were swimming near a marina. The room was good enough; the bed was comfortable and we had a nice view of the water from our balcony but I can tell this resort has seen better days. The refrigerator in our room made a lot of noise. The resort is starting to look a little rough around the edges but it was good enough. The quality of the food at the resort was the weakest part of the vacation experience ($72/person for a bbq!!). I would recommend eating somewhere else (try Ascots Restaurant in Hamilton - it's pricey but the food is very good). Read moreGenuine Hotels.com guest review
"great facilities and very good staff and beach"
Five minutes from the airport and you are down by the beach enjoying the warm water and the very friendly staff. The food was very good and the facilities and rooms were in very good condition. It was great to have the water sport toys of all varieties. We really loved the resort, One of our new favorites !!!Genuine Expedia guest review
"pictures oversold the hotel specifically beach"
beach was very disappointing, room average especially for the priceGenuine Expedia guest review
This hotel is not as advertised. It is not oceanfront - it is on a bay and a very small bay so it resembles more of a lake. The water is pretty & blue, as it is everywhere in Bermuda, but if you are looking for ocean views- no. Across this small bay is the airport. You will be looking at the runway and literally can see the tail fins of the planes. […] That said, noise is not much of an issue, maybe because there are only a few daily flights in and out, but the view will be the causeway leading to the airport over the bay and the airport - tower/runway/planes. We checked in and checked out the next day. Bed was comfortable and resort atmosphere OK. Lots of kids. Food in the bar was blah. Read moreGenuine Hotels.com guest review
"Excellant all inclusive food plan."
The staff went out of their way to please us. Concierge was helpful with all the trips and sight seeing tours. We attended a barbeque one night and our 13 year old didn't care for the buffet food - the staff (Cristian) was so kind he ordered the chicken fingers from one of their other dining rooms. That's what I call "service with a rating of 10". Our […] family went sailing, snorkeling, Food was delicious. We had an all inclusive plan and that is the only way to go - we didn't spend any money at the hotel except when the children wanted candy for a gift from the gift store. It was a short flight - 1 hour and 15 minutes. Customs moved fast and easy. Bags were taken to our rooms upon arrival. Read moreGenuine Expedia guest review
"Beautiful & Convenient!"
Stayed for a couple days during 4th of July. Hotel is very close to the airport (5-8 min cab drive) and has its own private beach and cave. The hotel grounds is also very beautiful. Only bummer is that they do not offer complimentary wifi.Genuine Expedia guest review
Hotel was nice, however food and beverage service was poor.Genuine Hotels.com guest review
"Convenient and clean"
Although most of the staff do not work as hard as we are used to they are friendly, it may have something to do with a tip being included already. The hotel overall was convenient and clean. One is able to walk from front desk to room, pool, spa, bay, restaurant, snorkeling etc... Most of the desired ammenities are on site. The ambiance is fitting for […] a British Isle, and comfortable. The views are breath taking. The kids loved the giant blowup slide in the bay. There is a cave on site that is peaceful and amazingly beautiful, a must see. Read moreGenuine Expedia guest review
Our stay was very nice, however the gratuity of 17% which is added to all food/beverage purchases makes the staff very complacent and therefore their service is poor at best.Genuine Hotels.com guest review
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