"Colorful vista from room window"
My husband and I were looking to get away from a long, hard NY winter. When we arrived, the temperature was warmer than expected, but the next day it cooled off, and we got harsh wind and substantial ran. Despite this, the stay in Bermuda was good. Our view from the room overlooked the water and everything was so colorful! Staff was very nice and friendly… […] but then, everyone in Bermuda was super friendly. Each day, the hotel hosted a free afternoon tea with a few baked goods. We didn't purchase an all-inclusive package, and ate out often, but we ate at the hotel as well. Food and service were good. Prices were a bit high, but we found eating to be the most expensive cost on our trip in general. Hotel has a small but beautiful beach area, a heated pool and a hot tub. They supply towels, but if you're planning a late night swim, pick up towels before 5 pm. They even have their own cool cavern to explore. Other than nature walk and nearby caverns, there is little to do outside the hotel area. Only other restaurant within walking distance is the Swizzle Inn. We loved it, but mostly offers pub food. Bus stop out front. Buy tokens or bus pass from the concierge desk. Read moreGenuine Expedia guest review
"First time traveller to Bermuda"
I knew little about Bermuda other than famed triangle! Was expecting typical warm island atmosphere. A little disappointed but my fault. Traveled alone to unwind from brutal winter and work and was successful, not big on sightseeing and where I was accommodated that wish.Genuine Expedia guest review
very close to the airport but you do not hear the planes and close to transportation. everyone was courteous and professionalGenuine Expedia guest review
"Very nice hotel with a private beach"
This hotel was everything I could ask for, when I planned this trip. Excellent service, knowledgeable staff willing to answer any question or assist as needed. I would definitely stay here again.Genuine Expedia guest review
"Overall very happy"
We are a family of 2 adults and 1 child. Great staff (very friendly - wish the world was like Bermuda). It was a little cold when we went (we got back today) so the "beach" activities were out and we spent lots of time walking etc. The food was good and typically pricey (I cannot blame the hotel - Bermuda is VERY expensive). The hotel is also perfectly […] located in my opinion - near the airport but with no noise and easy (3 mins) walking to Swizzle Inn and the AMAZING Crystal Caves (a must). My only real gripe was the lack of free Wi-Fi which is becoming a hotel standard (or at the very least in the lobby). Here it was a pay service. They need to get with the rest of the world. Incidentally, I lost my safe key the morning of the flight home. They use the old style keys (a REAL key no less) and I lost it (I prefer a safe where a slide of my credit card or drivers license is used as I always have those with me). Anyway, in 10 minutes (at 6am no less) they had the safe open. Yes - I tipped the guy welll!!! Overall - I WOULD stay here again. They were great. We felt more like family and less like like a hotel guest. Read moreGenuine Expedia guest review
There were 5 of us and we had adjoining rooms, which was great. Unfortunately one of the rooms had the ice machine and the soda machine in front of the bedroom. This made the room noisy at night and the light from the machines came through the door even though the blinds were shut. I would definitely stay at this hotel again but request different rooms. […] Extremely friendly staff! Restaurants were very good, would probably look into a meal plan next trip Very convenient to the bus stop which we used throughout the week. Read moreGenuine Expedia guest review
"Don 't recommend"
Horrible food. The fish was so overlooked that I had to use a knife. You could hear EVERYTHING that was said in the next room Staff was great and friendly.Genuine Expedia guest review
"Great location, poor service"
The location of this hotel was very close to the golf course where I was playing in a tournament. The room was great and the hotel is very good with fun things for children to do. But from the time we arrived until we departed the service was poor. We arrived with golf clubs and two large bags and there was no one to handle our bags and when we went […] inside there was no one at the front desk. We carried the bags up several steps to the front desk and then we were informed in a very rude way that we were supposed to leave the bags at the entrance. No one offered to help us do this, so we carried the bags back down. We got a great rate on this room from hotels.com, but I got the feeling that we were second class people because of this deal. Read moreGenuine Hotels.com guest review
"Good resort with excellent location"
Ienjoyed the onsite beach,pool,sauna. especially, the food was excellent. Also, the transportation pass was an outstsnding surprise.Genuine Expedia guest review
My cousin and I spent a couple of days in Bermuda. We both agree that our hotel was amazing. The service was friendly, and helpful. The hotel was located 6 minutes away from the airport and a walk away from. The crystal caves, swizzle inn restaurant, and the bus stops to Hamilton and St.George. Our room was clean, and held an amazing view of the water. […] There was a beach, swimming caves, a pool, and water activities right on the property. We took advantage of all that the resort had to offer. We would like to Thank Grotto Bay for making our trip fantastic. Read moreGenuine Hotels.com guest review
"Grotto Bay Resort is a beautiful setting!"
I was pleasantly surprised by the setting and accommodations at the Grotto Bay Resort. The main building is set apart from the bedroom accommodations, with winding paths and steps to guide you to the different buildings. The outdoor pool area with a heated pool and private beach is beautiful and clean. The restaurants were nice and the buffet lunch […] was delicious with a large variety of food. All the staff was welcoming, friendly and really helpful, which made our stay delightful and enjoyable. Read moreGenuine Expedia guest review
"Off-Season but Wonderful"
We were there in early March, technically the "off-season". Some of the restaurants and other facilities weren't available at the resort, but neither were the crowds! The weather was perfect and the place is absolutely beautiful. The perfect get-away from a depressing east coast winter.Genuine Hotels.com guest review
The hotel is a very nice facility. The grounds are beautiful and well maintained. The staff is excellent, Efficient and friendly.Genuine Expedia guest review
Enjoyable except for rain.Genuine Hotels.com guest review
"close to airport"
It was okay. The food was not great. The a la carte breakfast was just fair and we were told by other vacationers not to even try the noon or dinner menus. Room service was slow. The room looked worn and the walls were thin. We heard a baby crying next door for several hours and a very upset dad.Genuine Hotels.com guest review
"Beautiful view with the nicest staff"
Everything about Grotto Bay was incredible. The staff was SO kind always. It made you feel very welcome. They never hesitated to help. The views are incredible. We stayed in the ocean front room and it was absolutely incredible. I cant wait to go back to this amazing hotel. Dont always listen to the weather report! We thought it would rain 4 days because […] of the weather reports but it turns out it only rained 2 times. The first time was for about an hour in the morning and the second was only 10 minutes long in the afternoon. Great weather! Read moreGenuine Expedia guest review
"Nice family resort."
We enjoyed our stay at the Grotto Bay. The staff was friendly and accommodating. The grounds are beautiful and the views spectacular. We would stay again! Our biggest issue was that the internet wifi did not reach our room although it did seem to work in the lobby. We went to CellOne in Hamilton and got a sim card and data time. Overall a great sta […] y. Read moreGenuine Expedia guest review
Enjoyed our stay and the location as well as the clean room and wonderful view of Bailey's Bay. Staff were very friendly. My only issue was that while dining in the Hibiscus Dining Room, I noticed that the plastic placemats from prior diners were reused and that one night, my placemat had many stains from spilled food from previous diners. Gross! It […] was obvious that they were not removed from guest to guest, so my napkin & cutlery were lying on a dirty surface. Staff replaced the mat once I pointed it out, but what about all the other meals I ate there? Read moreGenuine Expedia guest review
The folks were extremely friendly and helpful! The hotel is beautiful and the landscaping is gorgeous.Genuine Hotels.com guest review
Grotto Bay is an excellent resort hotel. With very good service, comfortable rooms, and amazing views. We will definitely consider staying again there when we visit beautiful Bermuda again.Genuine Hotels.com guest review
"nice ocea-side resort"
Overall, very pleasant. Staff being alway warm and helpful; ocean views tranqui and beatiful; very close to airport ( we could see the airport and the control tower from our balcony), short bus ride to St. George's Town, longer bus ride to Hamilton but convenient and painless.Genuine Hotels.com guest review
Everything was perfect except 1 bartender, Daren or Dwayne (I think), not a nice person and same thing mentioned from other guest including myself.Genuine Expedia guest review
"Too Far From Action"
Hotel is literally 2 mins from the airport and a little away from the 'fun'. The hotel grounds and rooms are clean. Staff was not really knowledgeable or as eager to help as other islands I've been. Visited during 'off season' which was VERY boring. There's literally nothing to do at the hotel - the pool bar was closed so you had to trekk drinks from […] restaurant bar to the pool or beach (no one to take order closer to pool/beach). Bus stops outside hotel so you can take it to Hamilton where they have restaurants and bars. Those were dead too, again because of off season. The only decent rest/bar we found was Pickled Onion. They have DJ Fri and Sat after 10 PM. Do yourself a favor and stay in Hamilton if you plan on doing anything fun - you can rent moped to see the rest of the island. Read moreGenuine Expedia guest review
"Beautiful view, disappointing service."
Check in was quick and efficient and our bags were in the room before we were. The view is stunning. Beautifully manicured lawns, gorgeous blue bay, average size pool but clean. The beach is small but very peaceful. Our room was oceanside so we had a balcony that opened out right onto the bay and the pool. Our room was at the very bottom of the resort […] so we had to climb up and down the steps from our room to the main building that had 2 restaurants. There was no pool service, so the climbing up and down the steps to get a drink got old real quick. They did send down a pool waiter once I complained. They were doing construction on the pool bar and the pool grill wasn't opened ( off season). If you are planning to do a work vacation, where you need to use the wifi and get on your device, forget it. The worst wifi I ever had to deal with and they charge you $15.00 a night or $40 for 5 nights or $80 for a week. It doesn't work anywhere except in the main building near the front desk. It was the most frustrating thing ever. I complained so much they took it off the bill. The food at the Palm Court dining room was average at best. The soup had no flavor and everything was pretty bland and expensive. So if you can avoid it the better. The Hibiscus Room was much better but much more expensive and the hostess told my husband that he was inappropriately dressed. She did this once she sat us down and everyone else heard her. He didn't have a shirt with a collar. Not worth the hassle. Read moreGenuine Expedia guest review
"Bed was great and so is the food!"
Only ther one day, but no complaints. They upgraded my room without me asking at no charge. Rooms are a bit of a hike down many stairs, but nice scenery.Genuine Expedia guest review
"Exceeded my expectations"
Frequent business traveler to Bermuda and I typically stay near downtown. Rate at Grotto was very good so I decided to give it a try. The staff was very friendly, my room was nicer than expected and the food in the restaurant was good.Genuine Expedia guest review
"Ideal location - fantastic access to all locations"
The resort is awesome and is extremely accessible to all must-see locations in the country. The resort is extremely well maintained and the staff are super friendly just like all Bermudans in general. There's so much to do within the resort, let alone activities in Bermuda. The only issue we faced during our 4 day stay is the sucky internet despite […] paying for it. Also, the restaurants on site as super pricy. But, in total, this place is just awesome! Read moreGenuine Hotels.com guest review
"More than I expected"
Absolutely wonderful resort with lots to do and exploreGenuine Expedia guest review
"Great place with great personnel"
Felt at home almost instantly, especially after being given a room upgrade! My room was on the lowest level, closest to the water. Chose the hotel after reading a review that said the bus stopped out front. Bought a bus pass, used it once, then buses went on strike! The hotel concierge was kind enough to drive around St. George's looking for guests […] so they wouldn't be stranded, and found just me. Luckily the strike ended within 24 hours, but I was struck by the concierge's thoughtfulness, typical of the hotel staff. Would stay there again in a heartbeat. Read moreGenuine Expedia guest review
This is the 2nd time we stay at Grotto Bay Beach Resort. It's very close to the airport - about $10 taxi ride or $2.5 by bus (if you don't have luggage). Though it's close to the airport, it's very quiet at the resort. Every room here has ocean front view. The staffs are very helpful - especially Dona who is just simply WONDERFUL! The resort also recognized […] that this is our 2nd time here - that was a nice surprise! In-room wifi sometimes could be a bit spotty, but the front desk was very complementary and helpful in resolving the technical issue. The resort is a bit far (30-45 mins bus ride, $4 each way) from the city centre and famous Elbow Beach/Horseshoe Bay. However, the resort has a nice beach and crystal cave itself. Nearby Swizzle Inn is also a good dining location. We will definitely stay here again! Read moreGenuine Hotels.com guest review
"Decent Overnight Stay, But Lacking Amenities"
Staff was courteous and helpful. The grounds and amenities were average. The Wi-Fi was atrocious and $15 a day. Tiny beach with a sliver of sand. Ocean view was accurate, but mostly a view of the bridge and airport. It was simply an affordable place with some resort features. It would have been more enjoyable if there were more to see in the neighborhood. […] Unfortunately, The Swizzle Inn had closed for renovation. But the bus was really convenient as it was in front of the hotel. Read moreGenuine Hotels.com guest review
"Great value spot"
While not the best experience on the island, it was clean and very close to the airport. The lunch buffet was very affordable in comparison to most meals on the island. The inside common spaces are nicely decorated for a beachy but not cheesy feel. The staff was helpful and nice (like everyone else on the island). The pool and beach are quite small, […] but in off season there was a lot of open space. The rooms left a lot to desire. Felt more motel-like, but updated and clean. The ocean views are pleasant but not close to the best on the island. Really convenient to the airport (one bus stop away) and to St. George's which is their former capitol and historic area (a few bus stops away). Overall, it suited our last minute needs (flight cancellations) given very low rate in comparison to most hotels. Read moreGenuine Hotels.com guest review
"mary's 29th wedding anniversary"
the hotel was gorgeous, the beach was a little small, it was wonderfulGenuine Expedia guest review
"Perfect week end getaway."
Worth every penny.And be brave enough to swim in the ocean all year round.Its brisk at its coldest and balmy at the warmest.Genuine Hotels.com guest review
"Nice place to stay"
Very nice to have people to greet you and carry your luggage. Very close to beach, pool, restaurants, shops, and bus stops.Genuine Expedia guest review
Dated hotel that needs major upgrades - however very cheap. Only stayed at this location one night because our flight was canceled,Genuine Hotels.com guest review
"A solid 4"
Our trip was during off-season, so there were not many guests and the hotel was pretty quiet. The staff was generally friendly and helpful. Our room had a patio and a nice view - it was very comfortable. The only negative was lack of reliable Wi-Fi. We also had a couple of problems (hair dryer not working, dead light bulb) and the staff corrected them […] quickly. We liked the location of the hotel - very close to the airport, bus stops nearby, walking distance to Sizzle Inn (good eatery). Read moreGenuine Hotels.com guest review
"Wonderful in every way!"
The thing that surprised me the most was the quality of the food in the restaurants. The Lunch buffet was wonderful as was the menu choices. It was so good that we decided to eat there more than expected. I was also pleased with the very friendly and helpful staff.Genuine Hotels.com guest review
"Great price, convenient , & beautiful spot"
We stayed at grotto bay for 4 days. We enjoyed our visit. Staff was wonderful, surroundings and grounds are beautiful. Only negative was a noisy cooling/ heating system . The food was not great either. But I would still stay there again.Genuine Expedia guest review
"Great location and amazing vistas."
Grotto Bay is located on the water and has something for everyone - heated pool, hot tub, beach, caves, fish to feed, comfortable main lodge and amazing views of the ocean from every room. Staff was wonderful - friendly, helpful and responsive. You can get everywhere from the bus stop right at the hotel. We would definately return!Genuine Expedia guest review
Room was clean. Nice view of the water. Walls are too thin. Very noisy. You can hear everything in adjoining rooms. Food is very good but expensive. Staff was very nice and were accommodating. Only drawback is too many stairs at the resort. It is on a large hill. To get to the lobby or restaurants and you have a water front room you have to walk up […] hill with many stairs. Not good for older people. Read moreGenuine Expedia guest review
"Good Customer Service"
Stay was great, customer service was fantastic, people were helpful and very friendly. The pillows were not that great and internet was a challengeGenuine Hotels.com guest review
"Very nice, clean hotel, on the beach near airport"
The resort was a pleasant surprise and a hidden gem. I will definitely return there if I'm in Bermuda again. The staff was very helpful, friendly & informative. It's located between the two main islands a little further from Hamilton but the busstop in right in front of the resort. We were very impressed and highly recommend the resort and it's a family […] friendly environment. Read moreGenuine Expedia guest review
"Friendly and helpful staff"
We celebrated my birthday in Bermuda. The Grotto Bay Beach Resort was a great place to stay. It was 5 minutes away from the airport and very accessible to public transportation (the best way to travel in Bermuda). The concierge (June) was very helpful. She basically planned our whole trip for on the first day, making sure we knew about all the holiday […] events and the major attraction that we should see. She also explained the bus system. We had a great time. Read moreGenuine Expedia guest review
"Great hotel, great service, food could be better"
My wife and I booked our 4-day thanksgiving getaway with our 2 daughters based on all of the positive reviews and beautiful pictures we saw of this resort. The grottos were also of interest to us. We arrived to a friendly welcome and were directed to our room. Although the view was beautiful, it did not match the description of the room we booked thru […] Expedia, so we went back to the front desk to resolve the obvious error. It turns out that the picture that Expedia had on their website was for ONE room in the entire complex, so the likelihood of booking that room would be incredibly small. Although this did not appear to be an error on the part of the hotel, Donna was VERY helpful and sympathetic, and was able to get us the room we saw for the remaining 3 nights of our stay, which was phenomenal. Would I come back again? Absolutely! I hope this review incites improvement of the menu. Read moreGenuine Expedia guest review
"Grotto beach resort"
Enjoyed itGenuine Hotels.com guest review
We had a great time over the long T-day weekend. Excellent and convenient location. Easy access to other parts of the island by local bus and taxi. Local restaurant in walking distance with good food but pricey as in other parts of the island. The hotel front desk staff were a bit on the grumpy side for whatever reason but otherwise accommodating. No […] WiFi in the rooms and lobby has sporadic service with a high fee. No room service either, which is weird for a resort. Food in the hotel restaurant is mediocre and overpriced. Resort does have a cave where you can take a dip and a nice private beach with watersports. Crystal Cave within walking distance and is a must see! All in all it was a good stay but likely would not return unless they ran a BIG sale. Lots of options out there to try. Read moreGenuine Hotels.com guest review
Staff were very friendly and helpful. Good location. Pricey food and average in taste. They activities for children when weather outside is not good.Genuine Expedia guest review
Close to the airport but not close enough for the noise. Nice beach, pool, and sauna. Great view of the bay. Friday night buffet And breakfast buffet was very well done. Other meals were about average. Nice view of bay and sunrise from balconyGenuine Hotels.com guest review
"Not what I paid for"
This was the motel 6 of bermuda.Genuine Expedia guest review
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