"Service not great"
The front desk person was obnoxious...ignored everyone to do personal things; picked up phone while I was trying to check in.Hotel is okay, not great. Over priced.For the gym, they bought a few inexpensive machines and threw them in a room...no tv, no full set of weights..looked like they did just enough to call it a gym.Genuine Hotels.com guest review
"very nice hotel, close to beach"
Had a great experience. My husband, myself and three little kids went for 4 days and had a great time.. Hotel is beautiful.. too bad you have to pay to park... crazy for NJ, but we did it. Pool is very nice and clean, but crazy the bar is only open on weekends out at the pool.. people do vacation during the week!!!! Great restaurants in the area.. did […] not try hotel restaurant as was told not kid friendly... but food smelled great. Read moreGenuine Expedia guest review
Perfectly appointed room. Totally serviceable and comfortable.Genuine Hotels.com guest review
"Not like the reviews made me expect"
The hotel is not as bad as all the negative reviews claim to be. The staff is nice, the room was spacious and the food at the hotel was good. Nothing really to complain about. It was also one block away from the boardwalk which is awesome.Genuine Expedia guest review
Nice hotel. Only thing is you have to pay for parking & no fridge in room in case you have young children.Genuine Expedia guest review
Convenient to shore/ocean. Quiet and comfortable. Unaware of paid parking; few options other than paying $10/day. No free Wi-Fi in room; also required extra payment. Little extra information on things to do in area.Genuine Hotels.com guest review
"Great hotel RIGHT across the street from the beach"
This hotel is AWESOME! I am not sure why this got so many poor ratings. We were scared to take a chance after reading a lot of the reviews from 8/13, but we were very pleasantly surprised and will definitely go there again. You can't get any closer to the beach! The hotel is gorgeous inside. It was pretty clean (a few mildew stains in bathtub, but the […] same can be said for Disney hotels and many others), hotel staff was NOT nasty as some reviews stated, but were nice, some very nice. I'm not sure why some people reported racist staff, as I noted lots of different ethnicities among the staff?? Racist against who? The beds were very comfortable, and there was free coffee and tea. Parking is not free as Expedia advertises, but we didn't care about that. We got an excellent price, too at around $130 for a night from Expedia. Maybe if you are super picky this wouldn't be the hotel for you, but then again..I feel it is good even then. There is a bar on premises and a restaurant, too. Prices similar to others on the boardwalk which is never cheap, but not as bad as it could be. Again, WE WILL GO BACK! I was very impressed. There were no unfair charges as some people reported, either. There was a $30 hold for incidentals which the desk person should have made known, but it was refunded after 3 days anyway. WE love this place. With kids, it's perfect. Thank you Berkeley Hotel for the great stay. I hope you are able to shake off your bad rep, it's unfair. Read moreGenuine Expedia guest review
"nice view of the ocean"
Hotel was within walk to the beach. A wedding party was staying over night. Very noisy group. Had to sleep with the television on as a steady noise is easier to deal with. Valet service was great. Very respectful and friendly service.Genuine Hotels.com guest review
"Real close to the beach"
It's a convenient hotel to stay at in Asbury. The price is reasonable. The water literally almost turned off while showering. Then came back on. Then shut off again. The rug is dirty in the room. We walked barefoot and our foot bottoms were dirty after we showered. LOL. The rooms need to be touched up a bit. It is across the street from the Asbury […] boardwalk. Read moreGenuine Expedia guest review
"Oceanfront Hotel Review"
I thought our stay was great. It started off that we wanted to check in on Tuesday and we knew check-in wasn't going to be until 3 but our bus dropped us off early. We tried checking in early and they would not allow it. We went back at 3pm to check in and the front desk clerk told us to check back in an hour because they were really behind. We complained […] and asked to speak with a manager but a manager was not going to be at the hotel for 2 days. Finally, we kept complaining and got into a room. The rooms are great. You can see the ocean they are decorated cute and the room was comfortable. Front desk people like to be more on their phones and doing other things rather than helping their clients who are staying. Gift shop In the hotel was nice. Overall, I think I would stay at the hotel again. Read moreGenuine Hotels.com guest review
SatisfactoryGenuine Hotels.com guest review
"Nice Hotel, just a few things I would fix...."
The hotel itself was very nice.The lobby is beautiful and the room as well.I liked that everything was very clean and crisp.The location is great too,just a quick walk to the beach.2 things I didn't like:the lady at the front desk misinformed us about parking.We found street parking down the block from the hotel which did not have numbers,but there […] were several other cars parked there,so to avoid paying we figured we would park there if we could leave it over night.We asked the lady at the desk and she told us that we need to get the number of the parking spot and pay the meter and that this was a city wide rule.Not true.We asked a resident that lived near where we parked,it is OK to park on the street where there is not a number(and obviously you need to read the signs).We also noticed that the car behind us had a spider web growing on it from the tree next to it..pretty good sign you can park there.Anyway,the second thing I did not like was the SHOWER.The 1st thing I want to do when i get back from the beach is take a nice hot shower.The stupid thing only stayed on for about 5 mins and then the pressure pretty much turned off,and went back on again after about a min and continued to do that every 5 mins.I appreciate the hotel wants to be green,but please..leave me to shower in peace.Last thing I will say is that they had an IHome so I could play my music as we were getting ready for the night!Love!Overall nice hotel but I dont know if I would go back bc of the shower thing. Read moreGenuine Hotels.com guest review
I had a wonderful time as did my significant other! The fact that the location wasn't convenient wasn't the fault of the hotel staff. We don't have a car, and the walk to ocean grove was too long. When I spoke to the young man, who booked our tr ip, he said the walk was only four blocks. He was wrong! I loved the outdoor pool, and the friendliness of […] the staff! I love having doors opened for me! The room was gorgeous and so big! The card keys for the room however stopped working, but we were given a set of regular keys, which we prefer in the first place! I lenjoyed the shower in the bathroom. Read moreGenuine Hotels.com guest review
"Doable Hotel... Nothing amazing & Kinda Desolate"
Friendly Staff.Genuine Hotels.com guest review
"I have tried multiple times, and I just can't..."
We have stayed at this hotel about 5 times now, and each time I leave, I say I am not staying there again. The hotel is in a great location - right by the beach, boardwalk and all of the fun of Asbury Park and Ocean Grove. 5 start for convenience and location. The praise ends there. There is zero customer service (with the exception of one bell hop […] who was very nice). There are no in room amenities (no room service, no mini bar, a restaurant that is seldom open, outdated pool, so spa, very sparse store in the lobby, just baaaaaad). The hotel is not maintained or kept up (wifi is terrible, wall paper peeling, my room's dresser didn't have handles, the bathroom was in terrible shape). My sister's room didn't get wifi, no cable reception and her phone was broken. Insane for the money they are charging. Never again - I will rent a house in Asbury or Ocean Grove for a similar cost to 4 nights at this disgusting hotel. So, so bad. Read moreGenuine Hotels.com guest review
Our whole family enjoyed it. Great location and very comfortable.Genuine Expedia guest review
"Funky but Reasonable"
We were upgraded to a large room with a great view for no cost. The decor was funky and some of the patrons were loud and also funky. Good value for the price.Genuine Expedia guest review
satisfiedGenuine Hotels.com guest review
"Good location close to beach, needs upgrades."
Check-in was easy and the staff was friendly and helpful. Our room had a nice ocean view, but the rooms decor was very out-dated and the mattress was too hard. There is not indoor pool and since we didn't have great weather for our visit, that was a bit of a bummer. I also didn't like that the valet service is only available on the weekend; walking […] to the parking lot for the car was difficult for my boyfriend who has a hip problem. Read moreGenuine Expedia guest review
"Convenient to Stone Pony concerts"
Very nice girls at the front desk allowed us to check in early since there was a room available. My only complaint- the water in the shower kept stopping while I was in there. Didn't bother to report it since we were leaving that morning.Genuine Expedia guest review
"Close to beach"
Wanted a hotel close to beach at a reasonable price, this fit the bill. The staff was friendly and accomadating . The hotel however is a little run down but still very charming .The Berkeley is not a luxury hotel but great for beach !Genuine Expedia guest review
HOTEL IS SO BEAUTIFUL, STAFF FRIENDLY, AND I LOVE ASBURY PARKGenuine Hotels.com guest review
"Up and coming Berkely"
We had an overnight stay at the Berkely it has just recently been renovated and it looks very promising the rooms were clean and very spacious the only problem is they are having some water issues I am sure they will rectify this as they recently took over the hotel, we got a great rate and it is close to the stone pony and beach.Genuine Hotels.com guest review
The best part was leaving.Genuine Hotels.com guest review
"Not worth full price"
I'm glad we got a discounted rate with Expedia. I would have been livid if I paid more. At check in (11:30pm), the guy basically registered me and handed me the room keys. I had to ask for an extra key, where the room was, how to get to it, where to park, where was the pool etc. He didn't tell me anything about the hotel and he didn't ask me a single […] question. Not even an "enjoy your stay". The pictures on their website were very deceiving. It looked more modern, but was actually much dingier in person. In the room every time the AC fan shut off there was a loud boom! It was late and we had 2 kids that were already almost asleep when we realized it kept doing it, so we stayed in the room. The showerhead was the rainfall type and would go back and forth from full pressure to almost none during the entire shower. There are no signs for anything, ice machine, soda machine, pool etc. I had to ask to find anything. I didn't even know there was free coffee until the 2nd day because my daughter stumbled upon it. I'm a generally friendly person and say hi to people I'm passing in the halls. Every single staff member barely said hi. Oh, we did switch rooms after the first bad night. 12-9am free metered parking. I had to be out there at 9am to put $$ in the meter, $1/hr. 10/day if you were leaving it there all day. Read moreGenuine Expedia guest review
"Hotel by the Beach"
When we arrived at the hotel the staff was helpful and courteous When we got in however we found someone had gerryrigged the leak in the bathroom sink with ducttape and it was leaking onto the rug When we reported the leak it was fixed promptly with a simple repair to the pipe that could easily have been done by the staff before we entered the room […] Instead it interupted our stay for the repair. The staff seemed top be more interested in preventing further water damage than our inconvenience. It took many complaints to the manager to get even minimal compensation Next time I'll choose a different hotel Read moreGenuine Expedia guest review
"Great view, that's it!"
Hotel staff is awful, they work hard to be unfriendly and unhelpful. I answered more questions for other guests than I should for not being an employee. Room cleanliness--disgusting! Found a mystery stain when I pulled back the sheet--Mattress covers should be included. Very loud, especially in hallways.Genuine Expedia guest review
My husband and I were so disappointed with our stay there. We enjoyed our trip but the hotel staff were rude and very inconsiderate.Genuine Expedia guest review
I do not feel you should have to pay for parking in their lot!Genuine Hotels.com guest review
"Nice hotel next to the beach"
We had a very nice time. Staff was nice and the room was a good size for two peopleGenuine Expedia guest review
I think the check in was not the most efficient. Also the parking was not convenient and cost $20! For one night is was okay..for longer probably not so good.Genuine Hotels.com guest review
"nice hotel buttoo loud"
The rooms were spacious and clean. The staff was great. The only issue is the hotel is too loud. you can hear everything that goes on in the other rooms and the elevator doors slam close all night long.Genuine Expedia guest review
Decent. Wish the wifi was complimentary. Wish breakfast had been included. But it was absolutely fine.Genuine Expedia guest review
Many maintenance issues...from no water, to water clogging in bathtub (second room), huge bug in bed, loud booming sounds from utility closet and A/C throughout night, lamps didn't work, keycards repeatedly didn't work, staff, etc.Genuine Expedia guest review
"Location is the best feature of tis hotel"
There is nothing great about this hotel other than its location, and the staff knows it. Their attitude is as if they're doing you a favor by letting you stay there. Our room was spacious and at a first glance not bad. But there was no place to put our clothes. No drawers, no hooks for the towel. There's just no where to put our stuff !!! There were […] safes, but no safe keys.. Our friends got a room that only opened with a hard key, not a card key. They gave us the card key which didn't work. We came to the front desk and complained. It took us 4 times to try the card key ( running downstairs, re-activating the key) until it dawned on them to check if our door uses a hard key instead. I mean.... Seriously? Read moreGenuine Hotels.com guest review
"Nice hotel for our stay"
Great hotel, very nice and beds were comfortable. Valet could have been a little quicker, but otherwise great place to stay.Genuine Expedia guest review
"What happened to the room maintenance"
I could see the hallway through the large crack in my door running from the door know to the floor. Sounded like people were in my room when they walked by and anyone could have peeked in on us! Door went through a shoddy repair with primer still covering patches. Hotel parking is pitch dark with NO lighting at night and MANY unsavory characters roaming […] the streets at night on the weekend. My daughter and I were approached by many various strange men just trying to get from the car to the hotel. Needs security, lights, and proper repairing of hardware, doors, and furnishings. Have stayed there every year for a pet expo held at the Ocean Resort north of the hotel but after the condition of my room going down hill year after year, this one takes the cake and I don't think we will be back. Read moreGenuine Hotels.com guest review
"Very close to beach with pleasant staff"
This is my second time staying at the Berkley. Great location with pleasant staff. Only problem this time was the ice machines were all out of ice on all floors and I had to call several times to finally get some ice. Otherwise pleasant stay.Genuine Expedia guest review
"This Grand Old Lady is showing her age."
No doubt this was a very elegant hotel at one time, that time has passed. The furniture in the rooms was adequate, not much more. The staff could not have been nicer or more accomodating.Genuine Expedia guest review
"NYC quick getaway to a clean beach with"
Coming from nyc it's a great little getaway. We took the new jersey transit and it's only $30 bucks round trip plus a beach pass per person. The beach and boardwalk were really clean. The hotel was affordable and clean (cheaper Sunday and Monday)! All the staff were super helpful. The bathroom was ok : /. no room service. I give it 4 out of 5 stars […] only because the walls are very thin and in the morning you could hear doors slamming, and loud chatter from the house keepers. I'll bring ear plugs next time. Dollar mixed drinks mondays at the Empress's Paradise!!! Cheap drinks at wonder bar on Mondays! And great happy hour at Watermark on Tuesdays! ($3 Sol Mexican beer) Awesome Cream Cheese Crab Rangoon at Fish Urban Dinning and great selection of oysters! We didnt get to try Porter's pizza but we did have the octopus salad (great flavor). the perfect italian IPA on tap (Reale Extra) hit the spot while we googled how to play bocce ball in the outdoors area. Pinball museum was awesome! (After 5pm unlimited free play till midnight for just $10 bucks per person. As you can see we weren't at the hotel for long periods of time. But it got the job done. Definitely will come back!!! Read moreGenuine Hotels.com guest review
Nice room, but lots of negatives about the hotel in general- very noisy. Could here our neighbours like they were in the room with us, plus construction noise outside in the morning and a strange shreiking sound from the wind. And the windows had a strange residue on them and we couldn't see out most of them. But the room was nice and the location is […] great. Read moreGenuine Hotels.com guest review
"Asbury Park, NJ"
The hotel staff was nice enough and the rooms look great online. However, when you arrive you think you are entering an old hospital. The walls are paper thin so you hear everything your neighbors say. The phone didnt connect me with anyone in the hotel. No room service. The restaurant is not open for breakfast and there's not a continental breakfast […] to help bridge the gap till the restaurant opens. Not even a piece of paper or pen. I was very happy to leave as quickly as I got up and dressed. If you read this and still go to the hotel, you can not say you weren't warned! Read moreGenuine Expedia guest review
perfect location but everything costs extra: Wi-Fi, parking, no breakfast. also the entire hotel is smoke free and as a smoker this is very inconvenient when you're on the 7th floorGenuine Hotels.com guest review
Great hotel and comfortable roomGenuine Hotels.com guest review
Room was not ready, so we were checked in late. Vending machines were broken. Restaurant and the Cabana bar by the pool were not open the entire stay. Pool was off limits for most of the morning for cleaning. Metered parking until midnight. Lacks customer service. Rooms were very clean though and the housekeeping staff appeared to be working very hard. […] Nicest part of the hotel was the décor, as it esthetically pleasing. Read moreGenuine Hotels.com guest review
"First shore visit."
The location was ideal for a beach day. The parking situation could have been better.Genuine Hotels.com guest review
"Nicely redone hotel right across from t boardwalk"
The hotel is a nicely redone hotel. Great spot with large rooms. Bed was VERY comfortable I was able to check in early on Friday which was great but no late checkout on Sunday Probably better for families than singlesGenuine Expedia guest review
"Room ok...not much else."
Elevator broken, dirty and slow. No coffee in room. Ice only on some floors. Valet is $ 20/ night. Lot of partying kids stayed when we were there. Should be SO much cheaper for what you get.Genuine Expedia guest review
TV was snowy, water did not go down sink without pulling out stopper, was not advised till checkin that parking was extra and internet was extra cost, parking was not secure, and elevator was not clean.Genuine Expedia guest review
"Location GREAT. Staff HORRIBLE."
I am just not impressed by the hotel service and accommodations. Staff is RUDE and not friendly or pleasant. With the amount they are charging, the hotel should be better staffed.Genuine Expedia guest review
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