"Right in the middle of the beach life!"
The hotel was gorgeous and exhibited all the charm of South Beach. The room was clean and had a wonderful clean smell. Breakfast was ready every morning and I was greeted by the most efficient, polite, and charming employees I've every met at a hotel stay. Compliments to Alvaro (front desk) and Susanna (house keeping) as both of them were friendly and […] helpful with restaurant suggestions and ideas to spend our days there. Every one of the employees there were absolutely dedicated to our comfort and enjoyment while staying. We will be back ASAP. Read moreGenuine Expedia guest review
"Perfect for the South Beach Triathlon"
Overall, our stay at the Bentley South Beach was good. There were several negatives, which had been compensated by a few positives. Negatives: (1) Valet is $30/day and the average wait time for your car is 45 minutes - call well in advance if you need the car. (2) The hotel is old and currently being renovated, maybe w/ the work the hotel will feel […] cleaner. (3) The restaurant downstairs, "Bellini" was good, but beware of what you're being served. As a guest at the hotel, you get 25% off, but that's on food only - they don't mention drinks are not included. And when we ordered a mojito, they didn't bother to ask what size, they just brought out the biggest drinks possible at $35 a pop. Positives: (1) GREAT complimentary continental breakfast from 7-11am in the lobby - coffee, yogurt, pastries, waffles, fruit, granola bars - enough to get your day started without spending $20/person at a restaurant nearby. (2) The front desk staff was wonderful - they tried to be as helpful as possible during our entire stay. Customer service always adds value in my opinion. (3) Location - can't really beat it if you want to be in South Beach on Ocean. It's near all the bars and restaurants but away from the loud/busy places like the Cleavelander, Wet Willies and Mango's so you can get some rest when you want it. Read moreGenuine Expedia guest review
I booked another hotel previously and a few days before we left for the trip, found this hotel at a cheaper price. It is located right on South Beach. It is a really nice hotel. The accomodations were nice. I liked that the floors are tiled. The rooms are spacious. The room had a king bed, couch and two chairs. They may want to update there couch or […] clean it. I loved that the shower is tiled as well and had room for two. The hotel charged $30 day for parking. If we had known everything was in walking distance, we would not have rented a car from the airport and just got shuttle service. But we didn't have to wait long at all when we needed our car. They have superb customer service. The next time we travel to Miami, we will make sure we stay there again. Love Miami! Read moreGenuine Expedia guest review
"Boutique hotel close to beach"
Decent facilities. Great location however. Water never got past warm on shower. Not many complaints. .. valet never seemed to be there when I was. Overall... would try it again because of the location.Genuine Expedia guest review
The hotel is under construction , the pool is closed, the dust is all over , terrible noise from construction starts at 8am , they advertise that they have a private beach cross a street , in reality the beach is 6 blocks away from hotel. The location is great though and the room itself was clean, other than that , we were not able to relax there. Do […] not recommend ! Read moreGenuine Expedia guest review
"Nice hotel, great staff in a petfect area!"
It was perfect with the exception of the pool being renovated. Options were made available. Great place!Genuine Expedia guest review
The hotel was nothing like the pictures. They never told us the pool was getting renovated. This was a horrible hotel. I will never stay there again.Genuine Hotels.com guest review
"Great location. Great staff."
We loved the location of this hotel and the staff, especially Luis and Marla, were wonderful and very helpful. The only problem was the construction going on at the hotel. When it's all completed, it will definitely be a 4 star hotel, but not yet.Genuine Expedia guest review
"Nice hotel, needs updating, great location/staff"
The Bentley was a great choice for our trip to South Beach. The staff at the hotel was excellent! They were all incredibly friendly and helpful. However, the hotel could use a little updating (freshen up the trim around elevators, pool was under construction, two different toilets overflowed). Our room was very nice and perfectly clean and had views […] of the beautiful beach. It was great to have a full sized kitchen in the room and the room itself was fairly large. The hotel's private beach was a few blocks down, but the staff and service there was excellent as well. Each day you get beach passes which gets your lounge chairs, towels and an umbrella on the beach. The only major downfall of this hotel was the noise level because it is right on Ocean drive, but that is to be expected (especially since we were there during spring break for college students). I would recommend this hotel to anyone because of the excellent staff and their attentive service, the great location and accessibility to the beach, shopping and dining. If you are a college student looking for a spring break hotel this is a great option. If you are an adult or couple looking for a hotel with a great location and helpful staff, this is also a great option but be prepared for loud music and spring breakers at times. Read moreGenuine Expedia guest review
"Nice hotel in a great location"
We arrived at the Bentley on Thursday evening. It's located right at the beginning of the Ocean Drive commotion. It's quiet, but seconds from insanity. The staff is very polite and helpful. We were shown to our room which was 2 doors away from the reception desk. My fiancé and I looked at each other thinking the exact same thing, it's going to be so […] loud. We were wrong. We barely heard anything during our 4 day stay. Our room was not huge, but definitely not small. We got a studio which had a full size fridge and a microwave. It had some sort if hot plate which we didn't touch. The bathroom was tiny, but we didn't mind. Our "garden view" was lacking. It was basically a view of a concrete courtyard. Our only problem was the pool and beach club. I'm not sure if the pool in their pictures is theirs or the hotel next door. What I do know is that their pool is closed at this time. They give you passes for the pool in the hotel next door. This pool is tiny, has dirty chairs, and nothing going on. There's an unused poolside bar. That being said, it's a decent option after baking at the beach all day. The beach club is a 1/2 mile walk down ocean. Keep in mind that this walk saves at least $20/person. You get tickets for free chairs (chairs are $20-30 person across the street from the hotel) They have a server that you can order food and drinks from. You also have a great view of cruise ships coming and going from the inlet. All in all we'd definitely stay at the Bentley again Read moreGenuine Expedia guest review
Great location close to restaurants, shopping and night life.Genuine Expedia guest review
The best part of the Bentley hotel is the friendly staff and they really communicate with you for service. It took a long time to check us in and we had to wait for our rooms. But they upgraded us and gave us beautiful rooms. Mine had a whole deck looking out on the ocean. That really made any little issue just go away and made up for what the hotel […] may not have had. The pool was under construction and you have to walk to the beach, but it was very boutique and I really liked staying there. Only complaint is they should have fresh fruit instead of packaged fruit and the air conditioning makes the room either too cold or too hot. Otherwise was very nice weekend! Read moreGenuine Hotels.com guest review
"Nice hotel close to everything."
We enjoyed our hotel stay very much. Our room was spacious and clean with a very comfortable bed. There was construction going on, but we were unaffected. The hotel provides access to the beach that includes a padded lounge chair, beach towel and an umbrella. It's 4 blocks to the hotel's beach area, but worth the effort. The best part of our stay was […] the hotel staff. Maria and Luis were extremely helpful. They made great suggestions for dining and arranged wonderful affordable tours. We would definitely stay at the Bentley again! Our only complaint has nothing to do with the hotel...when walking on the hotel side of Ocean Dr., you run a gauntlet of young women hawking the cost of breakfast, lunch, happy hour and dinner. It is unending! It's much better to walk on the beach side of the street where you're not harassed and can actually see the beauty of the various hotels that is hidden by the many umbrellas covering the sidewalk tables. Read moreGenuine Expedia guest review
Response by Bentley Hotel South Beach Dear Guest Thank you very much for you awesome review regarding your recent stay at the Bentley South Beach. I appreciate your time to comment about our amenities, beach club, suites and employees. I also want to thank you for your understanding during the Bentley renovation and I hope to have you here in the near future once the enhancements are completed. Best Regards, Ignacio Luciano
"South Beach Downfalll"
For the price there's so many other options out there. It's just not the Bentley but all hotels in SB. It's not a family spot (stay in NB) so don't expect quiet, relaxing, hotels here. for the $25 resort fee I don't like the idea we had to walk 6 blocks to get to the hotel beach Lounge area used by the Hilton Bentley nor having to walk to the hotel […] next store to use their swimming pool and deck. Which by the way is a joke. It' dirty,small, and the photos on website aren't the same. For these reasons, the Resort Fee should be eliminated. The room was clean but we ended up canceling the 2nd nite. SB atmosphere and hotel wasn't for us. SB has gone downhill - go somewhere else! Read moreGenuine Hotels.com guest review
Response by Bentley Hotel South Beach Dear Guest, Thank you for taking the time to post this review on Expedia. It is always good to hear the feedback from our guests. We aim to exceed expectations and are disappointed to learn of your dissatisfaction regarding your recent stay with us. We certainly value you as a guest and look forward to the opportunity to impress you during a future stay once the Bentley South Beach remodeling is completed. Regards, Ignacio Luciano
Would've been nice to know the rooftop pool was being remodeledGenuine Expedia guest review
Response by Bentley Hotel South Beach Dear Guest Thank you for your comment on Expedia. I am sorry the pool was not completed when you stayed with us. Please give us another chance in a month and the pool will be the best in South Beach. Regards, Ignacio Luciano
"Good location but expected a bit more."
-front entrance tucked away behind TGIFriday's and another restaurant - was hard to find at first -across from the beach but hotel's beach chairs and umbrellas are a 10-15 walk away -condition of the hotel is a bit older; currently being renovated but impeded the comfort of the stay -bathroom layout was very cramped, with no counter space for toiletries -room […] is very bare compared to photos on website -breakfast consists of yogurt, cereal, muffins, croissants, bagels and waffle maker -there was no safe in the room -hot water in the shower didn't work for the first night, but staff waived the resort fee for that night -overall, the hotel appears a lot nicer on the website, and I expected more from the "best boutique hotel in Miami", but it's probably among the best you'll get for the price range Read moreGenuine Expedia guest review
Response by Bentley Hotel South Beach Dear guest Thank you very much for taking the time to comment about your stay on Expedia. We are sorry to hear your experience did not meet your expectations. We are working very hard to make every guests stay enjoyable. Please, give us another opportunity to provide you a great experience. Regards, Ignacio Luciano
Yes, close to beach, but very expensive and valet parking is 4 blocks away and it takes 15-20 minutes to get your car.Genuine Expedia guest review
Response by Bentley Hotel South Beach Dear Guest Thank you very much for your comment. I apologize your recent stay at the Bentley South Beach was not a 5 star. We are working on improving our valet parking system as well as the beach club access. I hope you can give us another chance in the near future. Regards, Ignacio Luciano
"A Noisy Paradise"
They are renovating. Construction waking us up every morning. Overall very clean- accommodating staff- amazing location - beach rights with butlers. Great view at breakfast. Can't go wrong. Bring ear plugs ;)Genuine Expedia guest review
Response by Bentley Hotel South Beach Dear Guest Thank you very much for you great comment! I really appreciate your understanding during our renovation. I am glad to hear you found our rooms clean. Thank you once again, and we hope to have you back at the Bentley soon to enjoy our breathtaking views of the Atlantic Ocean. Regards, Ignacio Luciano
"Great location and price"
Considerate and profession staff. Great value for the dollar with a nice sized suit.Genuine Expedia guest review
Response by Bentley Hotel South Beach Dear Guest Thank you very much for your 5 star review. We are truly delighted you thoroughly enjoyed your stay. I will definitely share this comment with the entire Bentley staff. We look forward for you next stat at Bentley. Regards, Ignacio Luciano
The room and grounds were old and needed a lot of work. The curtains and comforter had stains. The bathroom door had a hole where it looked as if someone had punched it in. The bathroom faucet stopped working at one point and I had to use the shut-off valve under the sink to stop the water flow. More frustrating was the fact that there was no pool […] due to construction. From what I saw, it will be a long, long time until the pool is available. The balcony overlooked a courtyard that was filthy and filled with construction equipment, so we didn't spend any time on our balcony. We were also charged a "resort fee" of $25/day, of which I received no explanation or warning when booking. The provided chairs, umbrella, and towels on the beach almost made up for this, but you have to walk 5 blocks to get to the area where this is provided. It really isn't that far, but it is a bit misleading. Read moreGenuine Expedia guest review
"Play on Names..."
We thought we booked Bentley Hilton!!! We were very disappointed, their is no reason to have multiple hotels with the same name a few blocks a part. We stayed 1 night and left, no comparing this to the Hilton Bentley.Genuine Expedia guest review
The location is excellent close to everything. The staff is friendly and helpful I had to stay a extra day because of a canceled flight because of weather . They didn't have room at the hotel. but got me a room at there sister hotel at a nice rate. I would recommend it to a friend.Genuine Expedia guest review
"nice boutique hotel....right on ocean dr."
great hotel across the street from lummis park and beach....continental breakfas tin the morning and towels and lounge chair at the beach..the staff was super... friendly and knowledgable.i would stay here again i like south beach and this the perfect hotel .Genuine Expedia guest review
"Hotel Under construction with no prior notice."
Ridiculous that the Bentley Hotel is under major construction with no disclosure of same from Expedia at any time during the booking process or leading up to arrival. There was a jack hammer being used in the room below ours from 9:30 am Saturday, hammering out tiles and cement. The hotel did nothing to address our complaints, I had to personally locate […] the foreman Fernando, on the 3rd floor, who subsequently agreed to stop the jack hammer for 1 hour so we could have some quiet to complete a project we needed to record. The rooftop pool is under construction and inaccessible. The water was turned off midday Saturday from 11:30 until 1:00 with no notice. Expedia is completely responsible for this as the hotel is claiming that all third parties were notified of renovations. Read moreGenuine Expedia guest review
"Would have been nice to know they're remodeling"
A great location and nice staff, but for pretty steep rates and a resort fee we felt the pool should have been opened as it was advertised. It needs updating, but clearly they are working on that. We awoke each morning to construction noises and their music. Anytime during the day we came back to our room it was loud and unpleasant. I know that's a […] temporary thing, but we felt mislead. I think charging a resort fee on top of that was expecially unfair as there was no pool to visit. Read moreGenuine Expedia guest review
Response by Bentley Hotel South Beach Dear Guest Thank you for your feedback regarding your stay at the Bentley. I want to thank you for your understanding regarding this enhancement time. I want to encourage your to visit us in the near future once it is completed so you can receive a true Bentley South Beach experience. Regards, Ignacio Luciano Hotel Manager
"Noise and construction"
te n rooftop pool was being refurbished there was a tremendous amount of noise from 8:30 a.m. To 4:30 p.m. we were not informed that the rooftop was unavailable when we when we did the booking. the building was Art Deco but the decorations in the room were definitely not.Genuine Expedia guest review
Only one issue I had was the 4:00 check in time. It seemed very late to me, especially since I had only one night. Other than that I found the hotel and service to be great. Perfect location with access to all the right surroundings.Genuine Hotels.com guest review
"Hard to find but nice"
The hotel is very hard to find, there is no visible sign . When we finally found it we were told to go to the second floor to check in....no early rooms so they held our luggage. When we came back and checked in the room itself was beautiful...very spacious. nice view...comfortable bed.Genuine Hotels.com guest review
"Nice hotel close to the beach"
Our experience was not the best. The pool facilities were closed and we were notified before our reservations. The hotel was not the cleanest. The continental breakfast is not great either. It is definitely an affordable option if you look party and great location but not the prettiest.Genuine Expedia guest review
Polite front desk agent, help full , excellent administrative. Enjoyable , what you need beach , bike, walk , shopping, food, sightseen, easy to get at end wonderful place to spent your timeGenuine Expedia guest review
Terrible! Lot of noise and dirt, as they were renovating the hotel (and nobody wrote or told us that in advance). The pool was out of order. Borring breakfast. Dirty carpets. Problems as we wanted to check in. On the 2. day was our room not yet cleand and ready as we came back at 5 pm.! We were told that we get 25% discount by ordering in the restaurant […] below - we got 25% only on the salad! Read moreGenuine Hotels.com guest review
"Good hotel, a little old, but well located."
This hotel is a little old, but has a great location in ocean drive, also it has a great service.Genuine Hotels.com guest review
The room was good .. But we had durt all over the floor from costruction they have on that floor... They should not ised that floor .. There was to much dustGenuine Hotels.com guest review
"Place to just kick back"
At first, I was where am I. The pictures are a little dated from what it really is now. The halls are dark but however, the staff very nice. I was at the hotel just for a night in the morning Fefe was great she is a Darling called me the best Cab driver he was great. The room was very big the bathroom just the perfect size.Genuine Expedia guest review
"Nice Hotel on Ocean Drive."
We have stayed here before and its a great place if you want to be on Ocean drive. Its very convenient to all the restaurants, shopping and nightlife of south beach. The rooms are kept in great condition and clean, and the price is right. The pool deck and sun deck seems to be in need of some upgrade and care. Overall a great place.Genuine Expedia guest review
"Extremely bad customer service"
Me and my husband went to south beach for vacation and to enjoy the ocean. We reached a little earlier than the check in time . Maria at the reception said she would try to get the room ready earlier. When we asked that if we could go to the beach and if the chairs and umbrella would be available she said we will need to wait till we check in and then […] she would give us vouchers to go and use the beach facility . She was kind enough to give us towels and asked us to wait at the hotel pool and wait till rooms is ready. After waiting for over and hour I went to ask if room was ready or of I could get the voucher at least to go and enjoy the beach. The manager came out and rudely told me that I will not get the voucher even after our room is ready and we have checked in. He said I and my husband will have to wait till next day even after checking in to get the voucher for chairs and umbrella at the beach. I was shocked . One thing I can tell you I will never ever go to such a lousy hotel where the manager has no customer service skills. Read moreGenuine Hotels.com guest review
"Great location on the main South Beach strip"
Stayed here for two nights with my wife - Friday and Saturday. The hotel is right in the heart of the action on the South Beach strip! There are several resturants right out the front door. The standard room was very roomy - with a separate kitchen, livingroom and bedroom. Pool on the roof is cool, and the beach is diretly across the street. The bed […] and couch were some of the most comfortable I have ever seen in a hotel - though the bed was very small (I dont even think it was a queen). If you are looking for a FUN place to stay, this is a great choice. You can hear the music from the strip untill around midnight - though I think that goes for almost any hotel on the strip. Read moreGenuine Expedia guest review
"South beach gem"
We had a little issue with our initial room, but the staff were able to secure another room for us that served us nicely for the duration of our trip. Roof top pool, hot tub and lounge was perfect especially in the warm nights to decompress from the excitement of Miami. A special thanks to Maria at the front desk who was helpful and always had a smile […] on her face! Read moreGenuine Hotels.com guest review
"best hotel so far"
was a great moment there, the staff was humble and very niceGenuine Expedia guest review
"Great location, close to beach."
Great luxury hotel, nice and clean, very cozy intimate atmosphere. I love the art decor design as well. The courtyard made you feel like you was in Tuscany. This hotel was awesome for our anniversary, we really enjoyed it and would readily do it again.Genuine Expedia guest review
"Nice hotel by the beach"
Not the best hotel experience but would definitely recommend. Hidden fees and bathroom were my main problems.Genuine Expedia guest review
"It was a nice hotel and very close to the beach."
It is an older hotel and the breakfast is supplied in the upstairs foyer and really has to be eaten outside on the balcony without any shade. It was a very hot breakfast.Genuine Expedia guest review
"Close to beach"
Every thing cost money. Nothing more to say. I dont like syveysGenuine Expedia guest review
"Nice hotel at ocean drive"
The hotel location is great, right in the beginning of ocean drive so you can just walk up the strip. The rooms were clean and confortable. The staff was very nice. You have pool and jacuzzi. The hotel gives you towels and they have a private area on the beach with complimentary beach chairs and umbrella. They do charge a $25 service charge per night […] but it worth it. Great hotel. Read moreGenuine Expedia guest review
Had the best room in the hotel and it was worth it!! Considering it was my birthday, the woman at the front desk made my birthday just being kind and accommodating!! From Miami and love Miami! Great hotel and will be back!!Genuine Expedia guest review
"Easy beach access,sht walk to any SoBe activities"
Hotel was conveniently located near the quieter end of Ocean Drive; walk to Publix (6th & Lenox) to make better use of studio amenities and save on meals; rooftop lap pool and spa have great view of the ocean; city beach access is across the street but the "official" beach access is 5 blocks away at the formerly affiliated Hilton Bentley. You are charged […] a hotel fee for wifi and Hilton Bentley beach so be sure to ask for passes or you will be turned away and have to rent chairs or a shelter on your own; room was cleaned promptly when DND sign taken off the door; staff was friendly, helpful and attentive; meager continental breakfast included in hotel fee. Try to book an ocean view room if you like to wake up, throw back the curtains and chill. Read moreGenuine Hotels.com guest review
"A pleasant surprise."
Large well fitted and maintained rooms. Right on Ocean Drive. Very quiet at night in the courtyard facing rooms.Genuine Expedia guest review
"Short walk to the beach"
Only stayed one night but the room was clean comfortable and very nice. They provide u with an umbrella and chairs at the beach. I would stay there again. It's in great locationGenuine Expedia guest review
"good location, hidden fees"
The hotel was a standard four star hotel, nothing special nothing exceptional. they do have hidden fees, read the fine print when you book! Otherwise miami beach is great!Genuine Hotels.com guest review
"Great hotel for couples."
We had great service, room was clean and we will stay at this hotel again.Genuine Expedia guest review
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