TripAdvisor reviews for Cactus Resort Sanya by Gloria
Overall rating:TripAdvisor Traveller Rating: 4.5Based on 1418 traveler reviews
Most recent traveler reviews:
Lack of amenities: We arrived on a Friday evening at 9:45pm and were hungry after the travelling so we looked up the room service menu and called the provided number. They told us that they were closed, and when we mentioned that the information sheet says that they were open until 10pm, they just repeated 'closed' and offered no other explanation or help. At this point, we headed out of our room in search of the bar lounge and restaurants that we saw signs for (and are currently listed in their hotel website). We followed signs down long hallways and it led us to locked doors to empty rooms. I asked front desk and they said that the bar lounge and restaurants were all closed, as in not open for business at all. They falsely advertise amenities that do not exist, and I'm very perplexed as to why they are getting the high reviews on tripadvisor... We ended up having to get instant noodles in their little convenience mart in the lobby area. Not a great way to start our relaxing vacation.
Dirty room: Our room was incredibly disappointing. We had disgusting, stained rugs and floors, and MOLD on the bed skirt and around the entire rim of the sink. Pictures as shown. These were the most notably bad areas, but the entire room was old. The only plus was that the air conditioning thankfully worked.
Pool: The pool area was decent, though they didn't provide any beach towels in the room or pool area, so that was an inconvenience.
Restaurants: We did enjoy the all-you-can-eat buffet (I think it was ~$30/person) that was offered in the main lobby/restaurant area. The BBQ was delish, the free flow beer was a nice surprise. Desserts were very so-so. The restaurant on the ground level was very good as well. The hotel advertised 3-4 more restaurants that did not exist.
Location: Not directly on the beach, but there was golf cart transportation offered to get to the beach. This was confusing and not well advertised. The first cart dropped you off around a small bay, at another hotel's property, then one had to walk through their pool area and to the front hotel entrance, and then find the second hotel golf cart across the street which took you the rest of the way to the hotel beach private area. The beach is walkable (probably 15-20 minutes) if one did not want to figure out the golf cart system.
Transportation: We tried to go to downtown Sanya one night and we waited in front of the hotel for about 25 minutes and no cabs came. There were many staff people there but they only helped those arriving. In my broken Mandarin, I tried to tell one person we needed a cab, and he asked where we were going, and walked away like he was going to help, but then he didn't. So we decided to walk to the main strip (20 min) to find a cab there. After 4 cab refusals, we finally found one to take us after an hour or so. Very frustrating.
All in all, I do not recommend this hotel. Unless you are on serious budget, consider spending another ~$50+ night for a better hotel... I was misled by the high reviews on tripadvisor and am baffled at the suspiciously good comments, based on our own hotel experience.
This is so far the best hotel for budget traveller. This hotel has decent rooms, nice pool, good food, and only like a few minutes walk to the beach. At night, they have entertainers that will sing while you have your BBQ. If you would like to reach the beach faster, they have free transportation. The only complain I have is that their rooms and utilities need to be improved. I especially didn't like the bathroom. But didn't really care 'coz I spent most of my time at the beach with my wife. Overall, recommended for budget travellers.
Cactus resort I didn't expect good hotel when I selected this hotel. But hotel room, breakfast and facility were better than my expectation. And this would be the cheapest resort in Yalong bay. This hotel is very close from famous island and forest park. Staff with poor English skills and purely Chinese menu, but with clean rooms and good value for money at the location. The room was large and comfortable with very nice beach near hotel. Swimming pool was excellent and restaurant average. The beach bar (Can be Better) , which faces the ocean,can offer you comfort environment with gentle sea breeze. They also have a Spa that give you the spa massage, which can give you the feeling of home. The mini water park can give your children happy games on water, with safe and interesting equipment. I liked the
The fish massage can make you feel the movement of the small fish, which offers you the different massage feeling is 30 mins for 38 RMB. The swimming bar offers you a place to rest and enjoy your swimming time. This resort offer the biggest swimming pool in Yalong Bay ,gives you perfect feeling with large area and green water.
"Anyway my stay was great one"
I really didn't expect much from this hotel/resort and I was happy to realize that it was actually very good! The rooms are clean and have comfortable beds, the staff can speak decent English (compared to the other hotels in Sanya), the resort is big, green and with a nice pool. The SPA is quite good as well. They have a good private beach that isn't crowded (for China).
I would just not recommend the food (at least the western). We tried the breakfast one morning and didn't like it. The restaurant was also not good. I would recommend to eat outside the resort.
We enjoyed a lovely 2-night stay on New Year day and the next day. Surprisingly it was not crowded. The bedroom was clean. We liked the huge bed they provided. We found the hotel staff to be very helpful, especially in helping us to negotiate a good price for taxi to go to various locations of interest. We did not eat at the hotel as there were many eating places (within walking distance of 500m) down the road at La Floriet.
Wao what a wonderful stay, back in 2005, as couple. spent 4 days, enjoyed themed swim pool, near white sand beach, dedicated area for hotel guest. In Jan temp was 28C, lovely... sun. Rooms were average, certainly selected the cheapest one from Elong, so got what we paid. Noisy nights. Food in buffet was awesome. Had a coach service for city. enjoyed our trip.
There are many reasons why this hotel is excellent and why me and my wife had such a great stay.
The swimming pool is a massive highlight with its opening hours and cleanliness and bar. Next you have the golf cart to the beach which is great too. The location is also amazing, being tucked into a corner of Yalong bay making it very relaxing and a welcome treat to enjoy the fresh sea air in China.
However let's look at the facts - this is a reasonably expensive hotel for China and is aiming to compete with other major resorts not only in Sanya but also south east Asia. The amenities inside the hotel need a bit more thought in my opinion. Restaurants with a wider and more reasonably priced menu for one - be aware that with a lack of restaurants nearby you are very restricted. Maybe more in the way of evening entertainment - being in Yalong bay after about 10pm your options are limited unless you want to pay for taxis, or a courtesy car service to another overpriced bar or restaurant. In my opinion Yalong bay and Cactus Resort are beautiful and worth a visit but the area needs to be more prepared to offer entertainment to tourists who on arrival are without many options, and therefore have no choice but to pay way over the odds for average food and service, that anywhere else in China or in Hainan would cost under half the price. I have been to resorts in Fiji, Australia, South America and Europe and this still has a way to come before competing with the big boys.
Beautiful resort and value for $$$. The beach is away from the resort, as it is not at the beach front. Room is big and clean. The pools are big but they off the pool system maybe to save money therefore the water is very warm and "dead".
Good hotel. Buterfly museum is near. Good room service.
We all really enjoyed the relaxing time we spent, specifically at the swimming pool. Guests and staff are very friendly. Back side of the hotel is a mountain, the other side the hotel gardens and swimming pool, behind that a big lake, and than some hotels and the beach to where you were brought with a golf cart service.... The location therefore was nicely isolated and at the same time close to a busier beach. Breakfast was good and the hotel offers good lunch and dining options.
This is my second visit and as my title says it, almost perfect stay except for the female service staff at the front desk. Lack of proper training. No eye contact. As if she's speaking to someone over the phone while i'm standing right in front of her. Replied my enquire with questions and after 10 mins, i am not still enlightened with what time and where should i wait for my booked day tour with the resort around Sanya. Everything else was nice though.
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