"Do not stay at this hotel"
One hour checking in because reception staff said Hotels.com did not exist and hotel had not been paid so we would have to pay again. I refused. They said I must contact Hotels.com. I said that was their responsibility. They said the number I gave did not exist and neither did Hotels.com. It was a bogus company, they said. No-one could speak English […] well enough to communicate. Luckily, my wife is Chinese. So I called the number they said was wrong, and wonderful Hotels.com tried to reason with staff on the phone. The Cactus (well named in my opinion, it IS Cactus) finally acknowledged my booking after a one hour argument during which I refused to sign that if Hotels.com did not pay, I would pay again. Every hot dish in the expensive buffet meal was cold. Our shower was cold only. The phone did not work. No-one helped us on arrival with our bags, although several staff saw us struggling. Although in-room internet was promised, we were told it was not working. Nor the public area wi-fi. Please Hotels.com, take this wreck of a hotel off your list. It does your company no credit at all. Tell people to go to the wonderful Pullman at Sanya Bay instead. Read moreGenuine Hotels.com guest review
"Cuisine très mauvaise"
piscine agréable , chambre pas très chère mais la cuisine y est épouvantable : les restaurants très mauvais ainsi que le petit déjeuner.Genuine Expedia guest review
"Tolles Hotel, toller Strand"
Das Hotel ist super. DervStrand ist wunderschön. Für einen reinen Badeurlaub absolut zu empfehlen. Allerdings ist es nicht empfehlenswert in Yalong Bay zu sein, wenn man häufig in Sanya sein möchte. Das Taxi kostet pro Stracke 80 RMB und der Bus braucht eine Stunde. Ansonsten ist alles sehr nett und freundlich in diesem Hotel.Genuine Hotels.com guest review
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