I was there while my wife had surgery at Sloan-Kettering. The location of the Bentley was perfect. The rooms were clean. However it was too hot in the room.Genuine Hotels.com guest review
"Same day stay"
I booked this hotel the same day and got a great deal especially for NYC. My college friends were in town so I didn't want to worry about public transportation. It worked out great and I would do it again!Genuine Hotels.com guest review
"really liked it"
The room was just perfect. I love the clean smell as soon as you step inside the room. Love the window curtains they covered the light awesome. I like the fact that they have cookies and stuff in case you want something to eat. So far no complains and I'm definitely coming back. The only sad thing is that my boyfriend forgot a very meaning chain of […] him in the room and so far househousekeeping hasn't found it. I hope they do find it. Read moreGenuine Hotels.com guest review
The most beautiful room I've ever stayed inGenuine Hotels.com guest review
"Great NYC Hotel"
The Bentley met all of our needs for a couples getaway. The room was clean, comfortable and in a quiet safe area. Parking was right next to the hotel in an underground garage. Staff was very professional, polite and friendly.Genuine Hotels.com guest review
A great room & service a little noisy due to proximity of fdr drive but room was very comfortable & nicely appointedGenuine Hotels.com guest review
"the bentley hotel, nyc"
Rooms are small but the furniture is new and modern and the pice is great for NY. Represents great value. A bit out of the way.Genuine Hotels.com guest review
"Great place and very affordable !!"
Was there in January to visit my daughter and shop for her wedding dress. The weather was frigid cold but my room at the Bentley was warm, and wonderful..... my view was amazing. This was my second time at the Bentley and I will continue to stay there as long as my daughter lives close by. Hotel staff was courteous, kind and very helpful. My room was […] spotless and very comfortable. I had everything I needed. Thanks for making a special occasion even more special ! Read moreGenuine Hotels.com guest review
"Pleased and will return"
Only issue is that the heating system in 604 seemed to go on and off about every 5 minutes. Difficult to sleep with that frequent start of the systemGenuine Hotels.com guest review
great hotel, friendly staff. good neighborhood though the restaurants in this area do NOT stay open late.Genuine Hotels.com guest review
Exceptional customer service. My wife and I celebrated our 5 year anniversary here and enjoyed every moment.Genuine Hotels.com guest review
"Room too small"
Too small for a family of 4 (especially the bathroom)Genuine Hotels.com guest review
"Not worth their nightly rate"
Thin walls and loud neighbors made for very little sleep. No shower curtain left a very wet floor. Not worth the rate. I won't be going back.Genuine Hotels.com guest review
"Air temp control was bad"
Room was cold and heat did not work well. The room has a door connecting next door room and noise can be heard from the next door.Genuine Hotels.com guest review
"Room with a view"
We initially received a room near the elevator and we weren't pleased. We immediately requested a new room and received a great room with a beautiful view. The penthouse restaurant awesome view of city.Genuine Hotels.com guest review
"A Christmas present"
Came in to spend time with my Children. The Bentley made the experience wonderful. Thanks.Genuine Hotels.com guest review
"UES Hotel stay for Xmas"
like many NYC hotels, if you want ice, needs to be brought to the to the room. While we did make that request once, it never happened so ended up buying ice at local corner store .. but short of that misstep ... a very suitable hotelGenuine Hotels.com guest review
"Best kept secret in NYC"
Excellent hotel and friendly staff. A little bit of disconnect between front desk and housekeeping but overall a very nice stay. The value must be the best kept secret in NYC.Genuine Hotels.com guest review
Our family of 4 took a 3 night getaway to see the Christmas sights in NYC. We were very happy with the location in getting in and out of the city and glad to be a little away from it all at night. The hotel beds were very comfortable and it was relatively quiet for NYC. We were on the 17th floor. The room was small, but that is to be expected for NYC. […] Overall, we were very satisfied and would stay again. Read moreGenuine Hotels.com guest review
Awesome place to stay and I'll stay again when I returnGenuine Expedia guest review
"My stay in New York at the Bentley Hotel"
It was very pleasant and completely satisfying.Genuine Hotels.com guest review
"Nice hotel walking distance to Central Park, etc."
My three night stay was perfectly comfortable, especially the bed! Very nice accommodations for the price and location.Genuine Expedia guest review
"I would & did return"
We stayed here multiple times due to proximity to Memorial Sloan Cancer Center. The location is perfect with restaurants & groceries in the area. Each time I was so pleased with the kindness & courtesy of the staff .Genuine Hotels.com guest review
"Nice hotel, friendly staff"
Was able to get an early check in and late check out last minute. Very accommodating.Genuine Expedia guest review
"Walking distance to Hospital for Special Surgery"
Had a pleasant stay at a convenient location. Hotel was clean and comfortable with a very pleasant staff. We did have a couple of maintenance issues that were fixed right away. The coffee shop in the lobby was a welcome treat with delicious pastries. Would definitely stay here again.Genuine Expedia guest review
Nice hotel. Excellent location. Walking distance to Memorial Sloan Kettering Cancer Center, Rockefeller University, Cornell and Queensboro Bridge. Around the corner you can take M57 and M31 crosstown buses and easily connect to other buses or subways in Lexington. Rooms are in the small size but comfortable and clean. Not many places to eat in York […] Ave. but many in First Ave. just a block away. Read moreGenuine Expedia guest review
"Good location for hospitals"
Comfortable. Everyhting worked. Maybe a better showerhead. Reception Staff great - helpful and efficient.Genuine Hotels.com guest review
WonderfulGenuine Hotels.com guest review
"Great Hotel for a great price!"
Not to sound too corny, it was one of those special trips that you could never recreate! The hotel was easy to find and self parking was great (25 a day and it is literally right behind the hotel). Our room is what did it for us. It was clean and smelled good, the view was worth a million bucks. We were in 1402 over looking the East river and the Queensboro […] bridge. After years of staring at brick walls, rooftops and air ducts in other parts of the city this was truly the greatest! We will stay here again! Read moreGenuine Expedia guest review
We were only in NY overnight, so the fact that the room was small was no problem, even for three adults. It would have been nice to have a second chair but I don't know where they would put it. The hotel was located where it was easy for us to get where we needed and had a fantastic view of the city from the penthouse level restaurant. Everything was […] clean and in good condition. The staff was pleasant and helpful. We would stay there again. Read moreGenuine Hotels.com guest review
THE BATHTUB PLUG WAS BROKE CAUSING WATER TO STAND IN BATHTUB WHILE TAKING A SHOWER. GLASS ON SHOWER ONLY ENCLOSED HALF OF SHOWER SO WATER GOT ON FLOOR ,AND ON IN OUR CASE CLOTHES WE WERE PLANNING TO WEAR THAT DAY, THAT WE HUNG IN BATHROOM, LEFT FAN ON TO DROWN OUT NOISE AT NIGHT BUT FIRST NIGHT THE HEAT WOULD STAY ON WITH IT CAUSING ROOM TO BE TOO HOT […] SO DIDN'T GET ANY SLEEP. REPORTED NEXT DAY BUT HAD TO CALL AGAIN THAT NIGHT CAUSE NO ONE HAD COME TO FIX, LOBBY AND ELEVATOR NEED TO BE CLEANED MORE OFTEN. FURNITURE IN LOBBY DIRTY. SUBWAY MORE THAN A "15 MINUTE WALK" WHICH IS OK IF ITS SUMMER BUT ROOMS WERE CLEAN AND STAFF FRIENDLY Read moreGenuine Hotels.com guest review
Overpriced for location tiny rooms, furniture marked and scratched up.Genuine Expedia guest review
"Nice place, a bit off center location"
One of two nights, the room reaches 80 degrees, though thermostats were set at 68. When I complained in the morning, the GM had engineers fix it and all was well.Genuine Hotels.com guest review
Good location, bed too soft to my taste. FYI if you have a big car they will charge you extra as if $25 is not enoughGenuine Expedia guest review
The hotel was very near our appointments. We were able to park at the hotel which was a great help.Staff were pleasant and helpful. There were several nice restaurants within a block or two.We have stayed there in the past and would do so again. Great location for our purposes.Genuine Hotels.com guest review
Everything was as it should be the room was clean and comfortable. The location was greatGenuine Expedia guest review
I got there at 12pm only to find out that my room would not be ready until 3pm. You have to pay extra for wifi.Genuine Hotels.com guest review
"Don't Turn Your Back!"
I had booked a room at the Bentley through Expedia - in the special request section I had asked for a room with a view of the Queensboro Bridge and East River. Upon my arrival I was pleasantly surprised to hear (from the front desk) that my request had been granted. There was one catch however, the room wouldn't be ready for another 45 minutes. Okay, […] I said, I'll just park my car and come back. However, upon my return, a different front desk associate asked me if I had been 'assigned' a room yet, which I thought was odd. I said no, I'm still waiting for my room to be available. Of course once I got up to my room, I realized that they had given away my original one, my view was gone, I was now on the other side of the hotel, facing north. So, I went downstairs and asked what had happened. To my surprise, no one really apologized for what had happened - they made me feel like this was my fault. I explained that the view was a sentimental factor because I had grown up down the street, and my apt had faced the bridge/water. The staff remained unfazed until the manager walked over and gave me her card - told me that I could contact her on my next visit to insure that I received the correct room. Next visit? I probably won't be coming here again! Why didn't the girl who had asked if I had a 'room assignment' check the reservation for any special requests, before she gave my room away? I think the least they could have done would be to offer me free internet or a bottle of wine. Read moreGenuine Expedia guest review
We were on the 8th floor and could very clearly hear the street traffic noise most of the Night.Genuine Hotels.com guest review
This review is based on two stays over 2013-14. Hotel is a tired facility. Refurb is clearly overdue. Very noisy location adjacent to the FDR. Room furnishings are spare but worn. Rooms undecorated but still full of things for sale, like coffee, water. Elevators are slow and shared constantly with working hotel/maintenance staff. Bathroom shower routinely […] floods bathroom floor. Morning hot water for showers etc is always limited and often not available. No comp was offered. However, bell staff and housekeeping do a nice job. Free NYT stands out as an amenity. Read moreGenuine Expedia guest review
Nice hotel, rooms are a bit small but that's New York...next time I would get a suite. Close to EVERYTHING which made it easy to cram 7 days into 3!Genuine Expedia guest review
"Nice hotel, great views, excellent service"
Great customer service. I knew that the lower floors could be noisy so I asked to be placed on an upper floor. They immediately upgraded me to a lovely suite with a beautiful view of the bridge and water.Genuine Hotels.com guest review
The hotel was nice and clean although the room was to hot. We turned the ac on but it didnt cool the room. Only because it was one night, I didn't complain.Genuine Hotels.com guest review
"Not too bad"
Overall not too bad but small things need work. Breakfast room service was BAD and aircon was loud. But good location & nice staff.Genuine Expedia guest review
"Great hotel - lacking adequate hot water"
Shower had to run for more than 15 minutes to get hot waterGenuine Expedia guest review
Great location. Room and staff were fine and very responsive. Only challenge was that they, like other hotels, are charging too much for too many incidentals. Parking was convenient and reasonably priced for NYC rates. We will definitely return.Genuine Expedia guest review
"Good NYC budget hotel"
They advertise as a "luxury" hotel but, really, this is a good budget hotel for NY. Everything clean and well maintained. Service good. A little off the beaten path for Manhattan, but plenty of amenities near by.Genuine Expedia guest review
"Just good for one night"
The room was ok the sheets and the pillow cases were dirty. I did not like that at all. If you stay there just for one I guess it's ok. They should lower there prices it's not worth the money.Genuine Expedia guest review
The hotel was fine our room was to small for the amount of people we hadGenuine Hotels.com guest review
This was one of the smallest rooms I have ever stayed. The air condition was not working properly. There was a $20 surcharge for using a refrigerator! Parking was suppose to be $20 with every entry but I was charged $36 for Friday, $36 for Saturday, and $37 for Sunday. I'm still unsure of the reason behind the extra dollar on Sunday and they had no […] explanation either. (I was told I was charged extra for my SUV...a crossover SUV....just slightly bigger than a car.) Also the toilet was leaking and Housekeeping didn't even try to clean it up because it was behind the toilet! I guess this hotel only cleans where u can see! Overall I was very disappointed! Then upon departure I was given a card to writey comments, so I did! Still no one even said they were sorry! If I owned this hotel I would be embarrassed! Read moreGenuine Hotels.com guest review
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