The Time Hotel - New York 40.76096, -73.98482

First the good ~hotel right in Theatreland. Easy access to Time Square, restaurants and all theatres. Now the bad ~ standard rooms are a hole in the cupboard. No space for luggage and quite claustrophobic. Felt we were stepping over each other. Thankfully we only returned to room to sleep and shower. Bad service as messages not taken nor given. Again bad service from receiption when booking shuttle to airport. It did not call at hotel and left without collecting us. Had to resort to taking yellow cab not to miss flight.

Rooms are small but the great location makes up for this, as does the boutique status.

It was a great boutique hotel in a superb area.

I did my homework.. I checked out all of the reviews and was excited about the Time HoteI. I even booked in August for a fun Christmas weekend in December. We checked into our room and our King size bed was put into a room the size of a closet overlooking a brick wall. I had to move to one side for my husband to pass me to get to the bathroom or the other side of the bed. They did move us the next day after we complained, so I commend them on their customer service, but my initial reaction was disappointment!

For mid-town Manhattan during the holiday season, we were close to everything! The restaurant in the hotel was also excellent.

Good location

The room was fine for NY, expensive and small but pretty typical, cool decor and set up. The bell service was the one highlight as far as the staff went. I travel quite a bit professionally and was shocked at how rude the front desk staff were during all of my interactions. The rudest one of all insisted I did not have a reservation while she was simultaneously using the wrong name in direct address with me so I kept correcting her and spelled my name three times but she still she sent me on a wild goose chase for an entire hour (no exageration!) and had me, not her because refused to help, call their main booking center, hotels.com, and the general manager when all the while my pre-paid reservation was there and she was just spelling my name wrong. She did not even apologize! (I should say that hotels.com was exremeley helpful and did a great job handing this difficult woman. The mix up had nothing to do with using hotels.com and once I connected with their agent she fixed things pretty quickly.) My check out receipt was also wrong and listed a lower amount than what I pre-paid and when I called to ask about it, the front desk staff again blew me away with rudeness. Rude waiter at the restaurant too. Ive never been motivated to go online and write a bad review until now. I stay in NY all the time and will never go back here - I dont get this place. Overt rudeness that crosses over to blatant hostility is pretty hard to find at upscale hotels.

Had to go into the city last-minute a nd was going to be in the Times Square area, so poked around for a known hotel with a good rate, have stayed at the Time before a few times and know what I get there. SMALL room but high-end bedding/product/decor ... great location ... great price. I always ask not to stay in a "red" room since the colors are crazy and not relaxing (was in a "blue" room this time, fine). Was a bit concerned that the room was on the street and would be noisy (I have learned my lesson there with other hotels) but it was fine, quiet. Lighting in room needs improvement, overall def recommend, when the price is good at the Time, I grab it.

The location is great! Right in Times Square, close to the subway, within walking distance of central park, and great shopping.

Very noisy. We heard the club downstairs until 3:00 am. Shower was disgusting. Loose fixtures and dirty. Would not recommend to anyone.

I was disappointed.The room was an old look .The first room I had the heat did not work in the bedroom.We had to move then the second room had the bath in the bedroom and we had 4 people.The pull out bed was very hard.We ordered ice and they did not have a ice bucket they had it in a hotel bag.I just feel that we should get a stay on the house. New York is suppose to be a life time memory.

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small room, great sheets. quiet.

Location is great , room was great , CLEAN super clean. I believe we had a temperpedic mattress also. Room size is perfect for nyc. Bathroom had enough room. Only issue was lobby was hot....Parking garage right next to hotel also. There is a restaurant/ club on 2nd floor. We requested a higher floor and could not hear anything.

The hotel itself was very nice and the staff were very friendly, for the most part. My only complaint is that our air conditioner did not work. Granted, it was November and we should be using heat, but as most people know it is not a normal November and the room is small, so it really keeps in heat. Our "air conditioner" let out only heat, and we couldn't switch it to cold, no matter what we did. We told the front desk about it multiple times but it was never fixed. We ended up having to turn off the "air conditioner" completely and keep the windows open in order to stay comfortable. For the price I paid, I would have expected the air conditioner to work... or at least be fixed after one complaint.

Nice, smaller, boutique style hotel near Times Square. Nice lounge on 2nd floor, and a decent restaurant on 1st. Only complaint was the size of the shower. Staff was very pleasant, bed was great.

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This hotel was nice and in an outstanding location, just half a block away from Broadway. We walked to everything, and it was very convenient for our short stay in NY. My only complaint was that there was no closet in the room, and things had to be hung up on the shower bar. So when you took a shower, you'd have to move everything off the shower bar so it wouldn't get wet. The room was quite nice though, very modern, with a comfy bed. Overall it was very well worth it.

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We prepaid for a suite. The hotel assigned us a standard room. When I mentioned this, they put us in the suite we had prepaid, but there was a dripping water leak in the ceiling and there had been inadequate communication of this to the front desk. Because the hotel was out of suites and our party was one less than planned, we wound up staying in the original standard room and the hotel picked up a breakfast and a day's worth of parking, which was very fair. The hotel staff and manager were very nice and at no time did I feel that anyone was trying to screw us. In spite of all the difficulty I actually liked the staff and manager. The location is great - just a block from Time Square and in the middle of the theater district. The room was very nicely appointed as well. I would definitely recommend this hotel and would consider staying there again.

A couple of things I was very unhappy with was when I asked for a nice view,I was told I would be given a view of the street, but in turn I had a view of the back of a building roof, and no pleasant view what so ever. Also the rooms' carpet had stains on it, and the bathroom shower was dirty, with black stained grout. Overall staying at The Time was not bad. The location was convenient (right in Times Sq.) and I did not like the hallways...way too dark and narrow. ~Anonymous

We chose this hotel because of its location and value. Just steps from Times Square and as well as a friend's apartment, this hotel was a great find. The personnel could not have been more accommodating, the room, although small, was more than adequate for our very short stay. We would easily stay here again.

This is a very nice hotel with very cool style. The location is very good. I went to the Time Square every day. The room is a little; however, this is New York City.

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Went for 1st anniversary celebration. There was no bellman to help get our bags into the lobby, which got us a free breakfast that was OK. We were going to just carry our own bags to the room because there was no bellman, but were told that wasn't permitted. Instead, we had to wait nearly an hour for them to be brought by the bellman -- and that was only we had to call to remind them to bring them. Worst part of this crappy stay: street construction began at 1:30 AM and even on the 12th floor, it kept us up all night -- as if a jack hammer was next to the bed -- unbelievable. Staff was polite when telling us at 4 AM no other rooms were available until the next day. Our next day was a total loss in the Big Apple, as we'd been up all night. When we finally got another room the next day, we had to call again for our bags to be delivered while we sat in soaking wet clothes from a storm. TV remote stopped working Saturday night. They said it would be fixed and returned -- never saw it again and the channels cannot be changed without it. Charged $50 for minibar drinks we never drank, thanks to their automatic sensors that ring drinks up to your bill if you so much as move anything in the minibar. Happened to someone else in the lobby as well, but in both cases staff was quick to remove the charges. This hotel was a total disapppointment, in spite of its very polite, very incompetent staff. Won't recommend.

Everything about the hotel was decent, except for the quality of window glass they use in the room. We were on the 4th floor and could hear garbage trucks loading and backing up and construction going on in the middle of the night. This prevented us from getting a good night sleep. I understand this hotel is in the middle of times square/broadway, but our stay would have been close to ideal if the noise was shielded out better. Other than the noise issue, the room was clean and a decent size, especially for nyc. The staff was courteous. The fitness center was sufficient. For guests looking for a car service from the hotel to the airport, I would recommend booking it yourself rather than thru the hotel. I have used car services to get to and from the airport before in nyc and am familiar with the going rate. The hotel wanted to charge almost double than what I paid to use their car service. All in all, this is a great hotel for the price we paid. Perhaps request a room on a higher floor so you're further away from the street noise.

great to 42nd s access to broadway

The hotel is very nice and the room was very comfortable. I did have one issue. The shower in the bathroom was a spray nozzle type, but did not mount onto the wall at all. I thought it was something that could be fixed but I didn't see where the mounting hardware was ever attached before. I've stayed at this hotel many times before and never had any issues but now may reconsider staying there again.

the hotel is starting to show its age and needs updating.

Two of my friends and I stayed at the time for three nights. I will probably not stay at this hotel again. I didn't expect the four seasons, but the room's quality was poor. The bathroom need major renovations. Also,the packaging of the bathroom products are paper which caused the shampoo,conditioner & body wash to make a mess. It was like soaking a ball of paper underwater. Hard to use! I did enjoy the in room's bath robes. They were soft. We had drinks at the bar,enjoyable and the restaurant on the main floor,Serrafina,was delicious for breakfest.

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I wish the rooms were a little biggerin overall space. Will try again in the near future.

Friendly, helpful staff, great service. Great location near Times Square. Great restaurant and bar. My favorite place to stay in NYC, and I travel there monthly.

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When this property first opened, it was borderline cute boutiquey. Having revisited this property, it is worn, tired, and not worth the price.

The doorman could not be found when I checked in. I had to wait downstairs for 20 minutes while he took his break as I had a rental car I could not leave unattended. Then once I checked in, I was told my luggage would be brought to my room immediately. After 35 minutes, I called the front desk, who said that the luggage would be right there. 15 minutes later, I called down to the front desk, who again said it would be right there. 15 minutes after that it finally arrived. The room was small (that is an understatement). If you turned the light in the bathroom on, it sounded like a 757 was taking off in the bathroom. I had made a second reservation for that same hotel after staying with my friends for 2 days and wanted to cancel based on my bad experience. I missed the 24 hour window by 3 hours, and they would not cancel it. I spoke to the front desk twice, central reservations twice, and the on-duty manager. The reservation could not be cancelled. I went to check into the hotel. When I got to the front desk, I was told that my reservation had been cancelled.

tried to check me into a room with broken AC. Friendly, quickly got me a room at another decent hotel a few blocks away.

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The Time Hotel was a great find. Comfortable room, great restaurant and lounge, convenient location. I will definitely return.

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We felt like the space in the hotel could've been used better. There was really no place to store clothes and just a very small area behind the ironing board to hang a few items. Every staff memeber we came in contact with was extremely friendly and helpful. The water in the shower took forever to heat up. The fitness room had decent equipment considering the small size of it; however, a larger, newer treadmill would be nice.

Hard to figure that The Time is a four star as its old and in only ok shape but the location is cool especially if time square is your cup of tea. It was comfy enough and all in all a decent value.

Surpassed every expectation!! Within a 10 minute walk to Rockefeller Center, Times Square, Central Park and Theatre District. The Staff there was tremendous- courteous and friendly. I planned the trip for my girlfriends 50th Bday- and it was perfect! Special Thanks to Janitza at the Hotel for making our stay so memorable.

Overall, great value, location, decor, and service with a few exceptions. 1. Room entry lights were out so it was dark getting into the room until you could turn on a desk light. 2. Mini bar had bottles of beer without twist off tops and no bottle opener. We requested one from the front desk and after an hour and a follow-up phone call, it never came so we cancelled it. But it still showed up on our bill with another mistake mini bar charge. However, when checking out, they fixed the errors without trouble. 3. Couldn't get the TV remote to work but a call to the front desk resolved the problem very promptly.

Hotel Staff Great, Room was wonderful, Highly recomended. Right in the heart of Time Square gret location.

Great price and great location...on 49th, between Broadway & 8th...close to theaters, restaurants, Times Square, subway, shopping, etc. Room was clean and simply furnished with a king size bed, flat screen TV on the wall, large window, robes, small fridge, etc. Concierge was very helpful with restaurants and subway map. Doorman always greeted us as we came and went and arranged for a car to the airport when we checked-out. We arrived before check-in and they happily stored our luggage so we could get lunch and to a matinee. Not much hot water the first morning, but I won't hold that agaist them. They consider themselves a "green" hotel with eco friendly lighting, shampoo packaging, etc., so that was a nice plus. We were told there was a $10.95 charge per day for internet, but we found a free wireless connection after the 1st day, so check that out before you pay for the Time Hotel Guest connection. Overall, a wonderful experience and I'd stay there again in a heartbeat!

Nice comfortable clean rooms, great Theatre District location