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Select a trip type to see only those reviews
| Trip type | Number of reviews | Average rating |
|---|---|---|
| All Trip Types | (442) | 3.6 |
| Business | (48) | 3.3 |
| Romance | (22) | 3.8 |
| Family | (87) | 3.7 |
| With Friends | (43) | 3.7 |
| All Others | (242) | 3.6 |
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
| Check-in time is | 4 PM |
| Check-out time is | Noon |
| Pets not allowed |
Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
There are no room charges for children 12 years old and younger who occupy the same room as their parents or guardians, using existing bedding.
Duke's Restaurant & Lounge - Breakfast, lunch, dinner daily. Italian and American fare, including pasta, burgers, steaks, seafood. Bar with TV, parquet dance floor. Live dance music Friday and Saturdays nights. Cocktail service midday to late night.
A fitness center in a health club two blocks away is complimentary for guests of this New York-area hotel. The club offers exercise classes such as aerobics and yoga for charges. The USTA National Tennis Center 1.5 miles from the hotel has public tennis courts available except during the U.S. Open. The nearest golf course is Forest Park two miles away.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
In Queens’ western edge, Long Island City hosts a vibrant art scene, on display at PS1. Immigrants make up nearly half of the population of this New York borough. Jackson Heights is home to Little India. Jamaica has long welcomed African Americans and West Indians. Corona is the resting place of trumpeter Louis Armstrong, and Astoria has one of the largest Greek populations outside of Greece.
see all hotels in Long Island CityReviewed by a Hotels.com guest on Dec 6, 2009
This guest did not leave a comment.
Overall Rating
out of value="5""Good room for the money"
Reviewed by Leonard Dodge of Ithaca on Dec 4, 2009
A very goog price for a holiday week end in the city
Overall Rating
out of value="5""Ok place to stay at for the price."
Reviewed by Vini of Corvallis on Dec 2, 2009
We (2 adults and one kid) stayed at this hotel 3 nights (Thanksgiving). More like just slept and had a shower kinda stay. The hotel seems old and paint in my room seemed to be peeling off. The floor carpet was old but kept clean. The hotel is close to the Grand Avenue/Newtown Station (takes about 10 mins to walk) and that was really convenient. Oh yeah, unlike other hotels I stayed in these guys have better brands of toiletries. LOL. The front desk is very friendly. I wish they had free Wi-Fi access in all rooms. But the one in the lobby works just fine. We took prints of our Boarding passes. I liked the pick-up and drop service that they offer to JFK. Pick-Up was free and the drop off didn't cost much. and since the checkout is at 12:00 and our flight not up until 7:00 PM, we left our baggage at the hotel's cloak room for a nominal fee. Overall satisfied with the hotel. I wish their air conditioning worked both ways (Heat-Cool).
Overall Rating
out of value="5""Needs Improvement"
Reviewed by a Hotels.com guest on Nov 24, 2009
The bathroom needs a lot of updating. Seems to have been put in the worst room to the end of the hall. Curtains were dirty, mattress was hard, the fire alarm was chirping and an insect was in the bathtub. After complaining, we were moved to a more decent room.
Overall Rating
out of value="5"Reviewed by a Hotels.com guest on Nov 20, 2009
This guest did not leave a comment.
Overall Rating
out of value="5""great"
Reviewed by richard of ny on Nov 19, 2009
once again i stayed at the hotel and went to the club downstairs we had diner first then went back upstairs we had a table reserved for later the people there are very friendly and helpfull i would like to see 1 floor turned into suites with some having a jacuzzi, in the back in back of the club is empty space and on the side could be a pool, or parking after a certain time its hard to get a parking space due to a great latin dance club. the two people i was with loved it and said the will be back waitreses was very nice and helpfull especialy irene.
Overall Rating
out of value="5"Reviewed by a Hotels.com guest on Nov 11, 2009
This guest did not leave a comment.
Overall Rating
out of value="5""Older NYC Queens hotel"
Reviewed by a Hotels.com guest on Nov 11, 2009
Hotel is definitely older and not plush by any means - basic hotel. but it's convenient to subway trains - only a few blocks walk - and staff was nice and efficient. could use some new mattresses - kind of hard - but everything clean. good restaurant for breakfast too - reasonable price.
Overall Rating
out of value="5"Reviewed by a Hotels.com guest on Nov 3, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"Reviewed by a Hotels.com guest on Nov 2, 2009
This guest did not leave a comment.
Overall Rating
out of value="5""PanAmerican - great choice"
Reviewed by Richard of Lemont on Nov 1, 2009
We've stayed at the PanAmerican before - their staff is great,the price and free parking are great value for a very friendly hotel.
Overall Rating
out of value="5""Nice Large Room"
Reviewed by a Hotels.com guest on Oct 28, 2009
The room was very spacious, one of the largest rooms we have had for the price we paid. Staff were very friendly, especially in the dining room.
Overall Rating
out of value="5""Great room for the money"
Reviewed by a Hotels.com guest on Oct 19, 2009
Room was large and beds were comfortable. However, heating system seems to from 1950s and needs replacement. Employee are courteous and respond to informatively to one's questions.
Overall Rating
out of value="5""Convenient for Manhatten"
Reviewed by Todd of Haiku on Oct 12, 2009
Very friendly and accommodating staff. Hotel is a bit dated, but convenient to subway. Bed was quite comfortable. Don't forget to go see Duke in the restaurant off the lobby; good and affordable breakfast. The Wendy's across from the subway entrance was McDowell's in the movie "Coming to America".
Overall Rating
out of value="5""Satisfied with the Hotel"
Reviewed by Cesar of Miami on Oct 4, 2009
Satisfied with the hotel and their helpful staff.
Overall Rating
out of value="5""Pan American Hotel"
Reviewed by Noel of Port of Spain on Oct 2, 2009
the hot water supp;y in the room was questionable at the best of times most of the tv channels ere in spanish or aisan and there were no printed tv guides to find out what channels were available The Air conditioning in the room was abit noisey and wasnt able to adjust it other than that the hotel was good but i later found out i could have gotten something better for alot less the staff at the hotel were very friendly and helpfull
Overall Rating
out of value="5"Reviewed by a Hotels.com guest on Sep 23, 2009
This guest did not leave a comment.
Overall Rating
out of value="5""Disappointing Hotel"
Reviewed by Paulette of Portland on Sep 20, 2009
The Pan American Hotel was described to us as located in a safe area, close to La Guardia airport. The hotel was in a run down area of Queens, several blocks from the subway station. The hotel is badly in need of renovation, the rooms were very small, but were clean. We would not choose to stay at this hotel again.
Overall Rating
out of value="5"The vast majority of our guests do select our hotel because of the close proximity to both NY Airports and Midtown Manhattan. Likewise, we are a short walking distance from the main shopping area in Queens, Macy's, Queens Place and Queens Plaza Malls. As hundreds of our guests utilize public transit each week, the four short blocks to the subway do not appear to represent any inconvenience as it takes only 7-10 minutes to walk. Many guests have positively commented though, on the excellent Diner and Bakery/Coffee Shop on the way to the station.
Posted by Hotel Management on Jan 12, 2010"nice room for money"
Reviewed by Jose of Atlanta on Sep 17, 2009
the hotel was built around 1950 so it's a little old. though the interior walls and floors were clean. working elevators. my tv in my room was not from 1950 but it worked like it. the picture would "snow" every 10minutes or so. had to turn tv off then back on to fix it. One service issue was the bathroom towels. one of the towels had yellow stain/spots on it but the rest of the towels all clean and white. front desk very helpful and friendly. lobby had free internet access. i like that. hotel location is great. only 3-4 blocks from subway station. and only 10-15 mins shuttle ride to LGA airport. also nice mall(target/macys/outback etc) across the street from the subway station. for the price i would stay at the pan american again.
Overall Rating
out of value="5"Reviewed by a Hotels.com guest on Sep 16, 2009
This guest did not leave a comment.
Overall Rating
out of value="5""Pleasantly Surprised"
Reviewed by a Hotels.com guest on Sep 13, 2009
We were in NY to see the US Open. We wanted to be as close to the tennis center as possible. When looking online for a hotel I came across the Pan American. At first I was nervous because of the low star rating and some comments I read from other hotels.com guests. However, the rate was right and we were only staying one night so I thought I'd take a chance. The hotel associates were very friendly, the room was clean, the bed could have been a bit more comfortable but it wasn't the worst bed I've ever slept in either. The best part was that they had a shuttle to the tennis center for only $5 per person. This was a bonus because we weren't expecting it. We were concerned about walking back because the shuttle only takes guests to the tennis center, no return trips, but when we got off the subway (which is very close to the hotel) there were other people walking back to the hotel as well so it was fine. Pop Diner down the street is a cute, retro diner with a large menu, something for everyone!
Overall Rating
out of value="5"Reviewed by delbert of virginia on Sep 13, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"Reviewed by a Hotels.com guest on Sep 11, 2009
This guest did not leave a comment.
Overall Rating
out of value="5""About what you'd expect"
Reviewed by a Hotels.com guest on Sep 10, 2009
It's an old hotel that probably hasn't been renovated in years. The staff is friendly and helpful. We drove in, so we were happy to find free parking. The bed was fairly comfortable, but there were only two small, lumpy pillows on the bed. It had one of those icky bedspreads that I immediately remove and place on the floor. The closet was a small armoire with a few hangers and a fridge. Overally, a good stay, but certainly not the kind of hotel that you would get excited about!
Overall Rating
out of value="5"Reviewed by a Hotels.com guest on Sep 8, 2009
This guest did not leave a comment.
Overall Rating
out of value="5""5 day stay."
Reviewed by a Hotels.com guest on Sep 7, 2009
It is a decent hotel, especially for the $$$, if you need a place to sleep. The room is decent, could be a little bit cleaner.
Overall Rating
out of value="5""Great Bargain and Location"
Reviewed by a Hotels.com guest on Sep 5, 2009
Very convenient, very affordable - nothing fancy - Good front desk service, wonderful housekeeping staff.
Overall Rating
out of value="5""Mr"
Reviewed by Jose of Providence on Sep 3, 2009
Outstandig hotel
Overall Rating
out of value="5"Reviewed by a Hotels.com guest on Aug 31, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"Reviewed by a Hotels.com guest on Aug 30, 2009
This guest did not leave a comment.
Overall Rating
out of value="5""Nice hotel"
Reviewed by a Hotels.com guest on Aug 29, 2009
I will stay here again when I return to NYC.
Overall Rating
out of value="5""confortable"
Reviewed by a of cardiff on Aug 28, 2009
location close to subway, easy to get to time square. breakfast not inclusive. free wi fi. on the whole money well spent
Overall Rating
out of value="5"Reviewed by a Hotels.com guest on Aug 27, 2009
This guest did not leave a comment.
Overall Rating
out of value="5""Hard as a Rock Beds"
Reviewed by a Hotels.com guest on Aug 21, 2009
Overall this hotel was O.K., it's just that the bads were unbearably hard and we had to go down to the front desk for an iron and "little" ironing board.
Overall Rating
out of value="5""Stay in NYC at a reasonable price"
Reviewed by Jim of Clemson on Aug 19, 2009
The hotel is not very new but in good condition. The location is safe with restaurants and shops. Subway is 4 blocks away and in Times Square in 20 minutes. The service by their staff is friendly. Would stay again if visiting New York city next time.
Overall Rating
out of value="5""needs improvement"
Reviewed by dider of fort myers on Aug 17, 2009
room air conditioner is very noisy,,,,,hard to sleep with that noisy mosnter in room. bathrooms leaking, bath tub need replaced etc...
Overall Rating
out of value="5"In checking our reservations, it appears that this guest actually occupied their room for 4 nights with no record of any comments or report regarding a noisy fan. We encourage all patrons to contact Guest Services with any issues regarding their room. This was actually a five minute fix by our maintenance staff who responded upon noticing these comments online. Certainly it would have been more timely and less disturbing if our staff had been notified during the stayover.
Posted by Hotel Management on Aug 26, 2009"1 night at the PanAmerican"
Reviewed by A.J. of Minot on Aug 15, 2009
I was looking for a hotel near Laguardia, that had some ammenities like an exercise facility (Access to Balleys). It convieniently located near resteraunts and a strip mall, they have an excellent hotel staff, and the price is affordablle. The one thing I would suggest is more comfortable pillows on the beds. I would recommend and stay at this hotel again.
Overall Rating
out of value="5""needs major improvement"
Reviewed by a Hotels.com guest on Aug 13, 2009
This hotel needs major update. They should have renovate the bathroom and the hallway, and everything else. However, it's close to subway (5 to 7 minutes walk), close to mall and restaurant. This hotel is a good choice if you travel on budget.
Overall Rating
out of value="5""Stayed 2 weeks at the Hotel"
Reviewed by Peter of Houston on Aug 12, 2009
Very safe neighborhood, some good shopping and cheap eating. Excellent bakery down the street to the subway, called Sunrise Bakery. Only concern I would like to mention is the hot water. It is instantly very hot and younger children could burn themselves. We had no problem with wi fi in the lobby. Service and quality of the restaurant is alos good. Staff is very helpful.
Overall Rating
out of value="5""Needs improvement"
Reviewed by a Hotels.com guest on Aug 7, 2009
I used to book this hotel 2 years agon, and I was happy with the location, service of this hotel. This year, I book this hotel again but the hotel is totally changes. - The carpet floor is messed up with the patch to fix the tore carpet. - TV keeps loosing the signal very 10 min. Making the call to operation for fixing the TV sisgnal. They did not show up and I can not be able to see TV in 3 days I stay there. - The bathtub faulcet doesn't work correctly. It is hard to adjust the water temperature right. I don't know why this hotel is still rating 2.5 stars... It should be less than 1 star..
Overall Rating
out of value="5"Reviewed by a Hotels.com guest on Aug 6, 2009
This guest did not leave a comment.
Overall Rating
out of value="5""Stay Away"
Reviewed by a Hotels.com guest on Aug 3, 2009
Would never stay at this hotel again. It was extremely dirty and not very convenient to the airport.
Overall Rating
out of value="5""outdastanding hotel"
Reviewed by a Hotels.com guest on Aug 2, 2009
THE HOTEL IS OK, YOU EVERYTHING CLOSE YOU HAVE RESTAURANT DOWNSTAIRS INTERNET PARKING
Overall Rating
out of value="5"We hope the guest inadvertently selected 'do not recommend' instead of 'do recommend' based on their positive comments.
Posted by Management on Jan 9, 2010"Needs Improvement"
Reviewed by Michelle of Merritt Island on Aug 1, 2009
The hotel was very convenient to NYC subway and the price much lower compared to other hotels. However it was very old and in desperate need of an updating. Beds were too soft and in need of a new mattress. Pillows were ridicously small and soft. Carpet in room was sticky and just gross. Room and halls spelled of stale smoke even though it was non-smoking. Bell captain was helpful and maid service was fine. Restaurant in hotel was very good. It would help if they had wifi in room. Parking was good.
Overall Rating
out of value="5"The Hotel has , within the past 3 years, completely remodeled its hallways, lobbys areas. As a correction, the Hotel does provide in-room wifi at a fee. Free Wifi and computer workstations are available in the Lobby and public areas. Following up on these room comments, we apologize for any dissatisfaction with the accommodation. Our bedding contains a 3 inch foam mattress topper which may have contributed to the softness but is an item that has been requested by both guests and airline crews. Upon investigation, it was revealed that this room had been previously rented on a monthly basis to 2 men who were working at night (day sleepers) which frequently created difficulties in properly maintaining rooms due to lack of access while they were sleeping. Nevertheless, as a result of this report--both a new carpet installation and furniture reno has been scheduled for the upcoming week.
Posted by Hotel Manager on Jan 9, 2010"ms"
Reviewed by valeria of westminster on Jul 23, 2009
great location and room for the money
Overall Rating
out of value="5""Old and dirty"
Reviewed by SR of Raleigh on Jul 21, 2009
We stayed there for a couple of nights. The hotel itself was very old and rooms were dirty. The toilet was broken, not sure where it was coming from, we were getting bad smell inside the room especially in the mornings. Its not at all worth the money. Not sure how they give ratings, I would say its no more than a one star hotel. There were not any restaurants near by except a Chinese across the road. Parking is free.
Overall Rating
out of value="5"We very much regret that these guests were not satisfied with their stay and we do encourage all guests to report any issues with our desk Staff for remediation or change. We are not aware of any odors reported in room other than from painting/wallpapering upgrades which were scheduled last week. The Hotel is inspected and rated by AAA each year in addition to housekeeping inspections performed by our contracted airline crews. The hotel always receives very favorable grades on cleanliness. To clarify further, actually there are dozens of restaurants within a ten minute walk ranging from the Hotel Steakhouse to 24 Hour Diner, Fast Foods and an excellent Irish Pub. These are detailed in the Hotel Room Directory in each room. The Chinese restaurant referred to in the review is a Buffet style restaurant suitable for lunch and dinner.
Posted by Manager on Jan 9, 2010Reviewed by a Hotels.com guest on Jul 20, 2009
This guest did not leave a comment.
Overall Rating
out of value="5""Needs Improvement"
Reviewed by Pauline of New Lenox on Jul 18, 2009
We had got 2 adjoining rooms, one had everything working, lights, clock, had curtains, good room. The adjoining room had no lights that worked, no curtains on the windows, shower would not stop running. Then when checking out, no one at front desk, rang the bell, yelled is anyone here, no answer, but as soon as the phone rang, here he comes to answer the phone and everyone has to wait for him to get off the phone before he would take care of the people waiting to leave.
Overall Rating
out of value="5"Our apologies for the delay in servicing your checkout requirements. I have circulated your comments through our email system and each staff member has been made aware of the need for timely and prompt attention from Guest Services.
Posted by Hotel Manager on Jan 9, 2010Reviewed by a Hotels.com guest on Jul 17, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"Reviewed by a Hotels.com guest on Jul 15, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews