The staff needs help, they are rude and it's almost like they don't know what they are doing. The room was decent but they can add a little more. Good place for one night at the most.Genuine Hotels.com guest review
"Great precruise stay."
Found a great restaurant in walking distance. Very comfortable bed and pillows. The staff was pleasant and helpful. Our room was very clean.Genuine Hotels.com guest review
"Convienient to Miami Airport"
This hotel worked well for our brief overnight stay near Miami Airport so we could catch a flight out early the next day.Genuine Expedia guest review
"Average hotel close to airport"
Nice friendly staff and overall clean hotel. Bathrooms and mattresses need updating. Almost all workers are spanish speaking, and most of them are bilingual. Good place to stay for a night or two.Genuine Expedia guest review
"Don't stay here."
We went to check in. They asked us to stay at the neighboring hotel because they were overbooked. They offered us Visa gift cards and free parking to stay at the neighboring hotel named Crowne Plaza. We confirmed twice that it had 2 beds in each of the 3 rooms we had booked. They even phoned over to ensure the Plaza had exactly what we booked here. […] So the 6 of us walked over to the Plaza only to find rude employees that didn't want to talk to us or the staff of the Regency and the rooms were only 1 bed each, not 2 as promised. So we all 6 walk back over to the Regency and checked into our original rooms with 2 beds each. We went back to our vehicles only to be chased down by the Regency employee who retrieved the Visa cards given to us since we are not staying at the Plaza, we need to have those back. No discount or perks for our troubles. The bathrooms were dirty, the rooms smelled muggy and 2 of our 3 rooms had old food in the fridge. Read moreGenuine Expedia guest review
"Ok, but old!"
Overall the hotel was clean. It's an old hotel that needs an update. The bed was very soft, rolling us to the middle. The furniture was scratched and faded. Definitely not a 3 star hotel, more like a Best Western/Quality Inn.Genuine Hotels.com guest review
"Nice hotel near the airport"
I had some business meeting in the area of Blue Lagoon and this hotel was 6 minutes away from my offices. It is a confortable hotel, a bit noise on friday night due to a music club belonging to the hotel, but the rest of the days was OK. For my needs it was quite nice and Expedia's price very convenient.Genuine Expedia guest review
"Nice hotel close to airport"
I had a wonderful time in Miami for my graduation from Kaplan. The over all experience was good. I was pleasantly surprised when we arrived at the hotel. If you have ever booked a trip on-line you know that sometimes the pictures they show is usually not what you get. This is a place I would recommend and would stay at again.Genuine Expedia guest review
It was beautiful and comfy I would definetly recommend and returnGenuine Expedia guest review
I found the pictures and reviews to be very misleading. The cleanliness and care to the room was so disappointing. The walls were all marked up, carpets dirty looking and a dripping sound in the wall. One of the days when I got my room cleaned they failed to provide me with wash clothes and a shower mat. Exercise room was decent enough, while the ice […] machines were definitely not up to code as they had a scoop machine instead of the push button. Read moreGenuine Expedia guest review
Hotel amenities were good but missing that little shop.Genuine Hotels.com guest review
Very close to airport. Tiny counter by bathroom sink. Room was clean but a bit dated. Lobby is pretty nice. Decent for a one night stay. Free wifi is always a plus. Very close to airport and has many eating places close by.Genuine Hotels.com guest review
"Close to the amenities I needed."
The location was easy to find. Hotel itself was comfortable and the staff were friendly. I would definitely stay here again.Genuine Expedia guest review
In the description breakfast is free and wine tasting. All lies....Genuine Hotels.com guest review
Nice staff, very attentive. Hotel need to improve its rooms, bathrooms are bad, old and ugly.Genuine Expedia guest review
"Pretty scary area of town"
This hotel is not as beautiful as it looks online. The neighborhood was relatively dilapidated and the locals are slightly frightening. I would pay the extra money to stay somewhere closer to the port.Genuine Hotels.com guest review
"Miami is overpriced in general, a decent stay"
The hotel has a nice entrance and lobby. The rooms are somewhat clean but not as nice as you would think. If you arrive in the evening, you may get high school desk attendants. The permanent staff seems to be a lot more cordial and accomodating. The hotel has the third floor for internet reservations and the least amenities, no microwave, no refrigerator, […] and it seems the way the front desk young man portrayed the rooms we were lucky to have a coffee maker and an iron. The elevators are in need of maintenance. Of course there is no breakfast. The bathroom was ok not nice. The bathtub water would not drain and the fixtures appeared to not work properly. The rooms are all exactly the same size and all have a balcony which is nice to stand outside. The fan/air conditioner/heater work very well and the room temperature can be controlled fairly well. The bed linens were old, cheap, and worn out so I would bring my own if you want a comfortable sleep. The good thing about the hotel was the location, just a few miles from city center. Read moreGenuine Hotels.com guest review
Already left review at hotel.Genuine Expedia guest review
"Comfortable and friendly"
I stayed one night. My room was very clean and comfortable. Lots of pillows on the bed. I had to leave for the airport at 4:30 am. When I told the desk clerk the coffee maker in my room didn't work he materialized a cup of coffee from somewhere. It really made my day that he cared. The hotel was beautifully decorated for Christmas! The two airport shuttle […] drivers were great, very personable and so polite. All in all it was a very nice stay. Read moreGenuine Expedia guest review
"Good Hotel overall."
We were pleased with the location, cleanliness and responsiveness of the staff. Our only problem was that the AC did not work. It was warm the first night. We told the staff in the morning and they put a temporary fix on the AC. We went to the room and it was pleasant. However, we left the room and returned much later, the AC was down again. We were […] too tired to call again and just slept the last night warm again. Since it was not too hot in Miami, wasn't too bad. If not for that, we would have rated this hotel higher and we would return. Read moreGenuine Expedia guest review
"I will stay here again"
My husband and I stayed here the night before our cruise. The hotel has 24 hr service to and from airport. For a minimal fee of $10 pp drop off at cruise port. The Hotel Lobby is beautiful and the room was large and comfortable. Every single staff member we encountered was friendly and helpful. There was plenty of parking around the hotel. We did not […] need to use the services of the restaurant. Read moreGenuine Hotels.com guest review
"Underwear in the bathroom?"
Pretty disgusting. I found a pair of mens underwear on the bathroom edge of the tub. Left a note at the front desk about it, and no one contacted me yet.Genuine Hotels.com guest review
"Close to Miami airport."
Over priced, for such basic amenities .Genuine Hotels.com guest review
Nice property for the money.Genuine Hotels.com guest review
One dayGenuine Expedia guest review
"Good Stay for the money"
I have stayed at the Regency Miami Hotel before and find the staff helpful, Lobby clean and inviting. The rooms are clean and acceptable. I find that when in Miami, on business, it is a great value and convenient to the airport. Their are other well known hotels in the area but at a much higher price. This hotel is a great value. I will book it again […] on my next trip. Read moreGenuine Hotels.com guest review
Everyone was kind and polite we enjoyed our stay and would stay again if visiting same area.Genuine Hotels.com guest review
Clean and in a great location near airport. Staff was very helpful with special needs we developed in the middle of the night.Genuine Hotels.com guest review
"About 15-20 mins drive to Miami Beach"
If you want to spend little less money and wanted to stay in a good hotel with fAmily, and if u are visiting Miami to go see the MiAmi Beach (which by the way is fantastic to say the least), this hotel would be the best plc. It is about 15-20mins away from Miami beachGenuine Expedia guest review
"Good location cheap old hotel"
Split airco in room horribel Carpets dirty mildew smell Price quality do not match Towels in bathroom all stained Shower leaking Bedding very cheapGenuine Expedia guest review
"New lobby not so new rooms."
We spent a considerable amount of time in the hotel lobby, waiting for a room to open after our cruise was over. Leather couches were very comfy, had water available and very nicely decorated, The pool area was great as well. The rooms is where this hotel failed, the beds were horribly soft and lumpy, my husband has had a hurt neck and back days after […] sleeping there. The bathrooms were disgusting, no amount of cleaning could have made an impact, best just to demolish and start over. Mold on the floor and in the bath/shower, floor tiles stained and dirty, extremely dissapointing after such a wonderful lobby. Even the hall way carpet had weird stains and rusty fading In front of every door, time to sink more money where it's needed. Read moreGenuine Expedia guest review
"Great hotel close to the airport"
The hotel was great, close to the airport. Staff was friendly and helpful especially the shuttle drivers. Rooms were clean and comfortable. The only thing that I was not pleased with was on my first stay I requested a wake up call and never received one. Other than that everything was fine.Genuine Expedia guest review
"more than worth it."
The location was key the and the service was great.Genuine Hotels.com guest review
"Nice Miami Hotel"
This is my first time I travel to Miami and booked a room at Regency Hotel,just entering the Lobby it is so beautiful. Great Customer Service at the front check in , Thank You JORGE...LOVE THIS HOTEL...Thinking about going back next time.Genuine Expedia guest review
This was an excellent hotel for what we needed, comfortable clean place to spend the night. We were not "vacationing" at the hotel as we had many events planned. Although the hotel did appear to have many amenties, we did not have a chance to partake of those i.e., did not eat at the restaurant or visit the bar. These facilities did look appealing though. […] The staff was very hospitable and quick to offer help. Read moreGenuine Hotels.com guest review
Just a ok hotel. Good for the location very convenient , what I hate is that coffee machine in the room has a missing part so I figure out and make it happen but the quality of the coffee was bad. Only 2 sugars and 1 sugar replacement, so chip. All because I book a room with breakfast but when I get there for check in they told me the breakfast is not […] include but I can have it for 16.99 each of us in there dining place at the lobby. Best thing abut this hotel is location and the shuttle to the the airport . Read moreGenuine Hotels.com guest review
The hotel was just average... but nice. However, the hotel staff was above excellent!!Genuine Expedia guest review
Shower did not work so was given another room on the same floor.Genuine Expedia guest review
"Close to where I had to go on business."
Staff was very pleasant. But I put in a wake up call for the first morning I was there and did not get one.Genuine Expedia guest review
"Nice hotel close to airport."
Needed a place close to the airport and this was convenient and well priced. Great restaurant next door. Didn't try the hotel restaurant but looked goodGenuine Expedia guest review
"Location was good"
We had a problem with our room, we asked for an ocean view room and got a parking lot view, then we asked for a poolview and got a roofview. When we demanded a better room we were upgraded. The beds were uncomfortable. Most of the shuttle drivers were friendly.Genuine Expedia guest review
Their web site states, club rates include wine and snacks. Was told rate did not include wine. only offered a punch cocktail that wasn't very good. they need to update site.Genuine Hotels.com guest review
this hotel was very clean and the staff was quick to get us in our room. I would recommend it to anyone looking for a good place to stay in MiamiGenuine Expedia guest review
My overall stay was excellent. It was in a good location and close to everything I had plan to do. I will return.Genuine Expedia guest review
"convenient to airport"
Decent..nothing special..Genuine Hotels.com guest review
"Hotel very good."
Very good hotel. Near the airport, good customer service, very clean. Good facilities. Close to everything.Genuine Hotels.com guest review
Needs a microwave in lobby/transportation to amtrakGenuine Hotels.com guest review
"Adequate and near airport"
Very convenient airport location with free shuttle. Good pool and very friendly and helpful staff. Rooms are dated but ok for a night or two. Good cribs for babies and big beds for parents. Wifi was spotty and could not support VOIP.Genuine Hotels.com guest review
Beautiful hotel, rooms are nice but not like the lobby, stayed overnight before Cruise, they offered shuttle service to the ship and the price was very reasonable. Staff was very pleasant. Would definitely recommend this to friends and family.Genuine Hotels.com guest review
"Close to airport"
Stay was lovely, hotel staff very helpful and welcoming. Proximity to airport very convenient. Free shuttle service wonderful. Surrounding area hotel is located in unfortunately leaves a lot to be desired but service, cleanliness of rooms, lovely pool area make up for that. and a long as you have access to a car so you can get to see what the area has […] to offer than you'll have a great stay. Read moreGenuine Expedia guest review
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