All hotels in London, England, United Kingdom
1 room, 2 adults
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113 Lambeth Road, London, England, SE1 7LS, United Kingdom, ‏‎800-491-6126
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4.2 / 5Excellent

Score breakdown (from 970 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.4
  • Comfort
    4.0
  • Condition
    4.2
  • Neighborhood
    4.0
4.0 / 5Excellent
"nice hotel close to major London sights"
The Novotel Waterloo was a nice place to spend five nights while my wife, stepdaughter and I took in all the sights and sounds of London. Its location relative to Westminster Abbey, the London Eye and Underground stations made it easy for us to get around. The hotel was clean and although the rooms are small, it was comfortable and suited our needs just fine.
Genuine Expedia guest review
Other trip Jun 3, 2014
Mike
US
5.0 / 5Outstanding
"Great hotel in a quiet yet central location"
We just needed the one night in London and were glad to have booked here. The only downside to it is that it's a bit far from the tube, but it is an easy walk to Westminster and taxis are also abundant. Would definitely stay here again.
Genuine Expedia guest review
Other trip May 28, 2014
Christopher
US
4.0 / 5Excellent
"Good walking distance to sights"
Loved london, loved london taxi drivers, quiet location and not too far to see the sights
Genuine Hotels.com guest review
4 night trip May 1, 2014
Jenn d
US
3.0 / 5Good
"Good location more than anything else."
Asked to change room, told by 3 diff front desk staff to ask a few hours later, never any follow-up. Asked for cab on morning of leaving, front desk staff completely forgot to do it or to make alternative arrangements when time was cut close. Had to call several times to have room made. Spotty peeling plastic floors. Cheap tiny bathtub. One front desk staff was kind enough to wait in cold for a cab called too late that never came - she should be allowed to run the place. Good location, that's about it here....
Genuine Hotels.com guest review
4 night business trip Dec 7, 2013
A Traveler
US
5.0 / 5Outstanding
"Gem of a hotel right in the middle of everything"
This hotel offered more than we expected. We chose it because it is located conveniently right across the street from our daughter's dorm at King's College. But, we ended up with a wonderful hotel in a central location which was priced at a very reasonable value. The staff was friendly and accommodating, and we found the room to be very comfortable. Even after our daughter is finished with school, we'd stay there again in a heartbeat. It's right in the center of everything London.
Genuine Hotels.com guest review
5 night trip Nov 27, 2013
Susan
US
5.0 / 5Outstanding
"Great location close to sights"
Great location close to all major sights, buses, & tube.
Genuine Expedia guest review
Other trip Nov 16, 2013
m
US
1.0 / 5Poor
"Terrible room - friendly staff"
Stayed for two nights. No toiletries or drink making replenished. Sink and bath plugholes blocked very badly. Toilet door could only be opened with two people as it stuck so badly. One of our for bottles of water in fridge had been previously opened and half finished. Despite complaining this was not changed. I complained to the manager and got some compensation but not very much considering the outrageous price of the room. Avoid this hotel!
Genuine Expedia guest review
Other trip Oct 8, 2013
Unhappy guests
US
1.0 / 5Poor
"Terrible room - friendly staff"
Stayed for two nights. No toiletries or drink making replenished. Sink and bath plugholes blocked very badly. Toilet door could only be opened with two people as it stuck so badly. One of our for bottles of water in fridge had been previously opened and half finished. Despite complaining this was not changed. I complained to the manager and got some compensation but not very much considering the outrageous price of the room. Avoid this hotel!
Genuine Expedia guest review
Other trip Oct 8, 2013
Unhappy guests
US
3.0 / 5Good
"OK hotel by parliament"
Don't know much about hotels in London so booked on stars. This one had 4 but at best it's a solid 3.
Genuine Expedia guest review
Other trip Oct 7, 2013
Chris
US
3.0 / 5Good
"Not enough value for the high price"
Facilities were adequate and clean but at over $300/night I expect much more. Location was further from main tourist spots than I appreciated. Nearest Underground station (Lambeth North) is a full ten minute walk, although bus stop is nearby. Basic, plain room. No concierge but the desk attendants were helpful. Breakfast buffet was OK. Small bathroom, toilet was in a separate room from the sink and shower. Free WiFi is a tease, you'll need to pay extra for a truly useful connection speed. All these issues may be typical of similarly priced / located hotels in London - I don't have experience to know - but it sure felt like too little for the price.
Genuine Hotels.com guest review
3 night family trip Sep 27, 2013
A Traveler
US
5.0 / 5Outstanding
"Great hotel"
Exvellant front desk staff Would go again
Genuine Hotels.com guest review
2 night family trip Sep 12, 2013
Jyotiks
US
5.0 / 5Outstanding
"Very good hotel in quiet area"
This is a nice hotel. The hotel is located in a quiet and pretty area. Westminster Abbey, Parliament and Big Ben are an easy and short walk from the hotel. The hotel is also very close to bus stops for the hop on, hop off tour buses for several companies. The hotel's restaurant offered a good variety of food. It definitely qualified as a real restaurant. The staff was friendly and helpful. When one of our tour buses hadn't shown up at the scheduled time, the hotel contacted them for us. The staff also gave us maps, directions and recommendations. The only drawback to this hotel is that it is not in a commercial district. It was a bit of a walk to get to restaurants and stores. As non-car renting tourists, it would have been nice to have been able to step right out of the hotel and buy some souvenirs or find a dozen restaurants. Of course the fact that it was a little out of the way meant that the hotel was very quiet, which is quite important when trying to get to sleep at night. Overall this is a very minor negative and shouldn't prevent anyone from booking this hotel. I know I will definitely stay here the next time we visit London.
Genuine Expedia guest review
Other trip Sep 16, 2013
Greg
US
5.0 / 5Outstanding
Very friendly and helpful staff!! Great recommendations and directions given when assistance was sought. Wish there was a nice cafe or Starbucks nearby to grab a cappuccino and muffin in the morning rather than having to do an expensive restaurant breakfast to start the day. The closest is about a 15-minute walk. Overall, excellent! I would return to this hotel.
Genuine Venere guest review
Other trip Sep 16, 2013
A Traveler
US
5.0 / 5Outstanding
"excellent location"
I absolutely loved my stay at this hotel. Hotel is near all major attractions.Magnificent view or BIG BEN and London eye, At night safe.just a few steps bus #3 take you to all the museums and Piccadilly Circus and Parliament square. Service of staff is great, friendly and always willing to help you.
Genuine Hotels.com guest review
5 night trip Sep 8, 2013
Patty
US
4.0 / 5Excellent
"Good experience overall"
The hotel was clean and nicely appointed. The staff was helpful. It's a bit far from the nearest Underground station, but there is a bus station nearby, and it's within a fifteen minute walk of Parliament, Big Ben, Westminster Abbey and the London Eye, and a two minute walk of a great view of Parliament over the Thames. For the price, it was excellent.
Genuine Hotels.com guest review
1 night family trip Aug 25, 2013
Jonathan
US
5.0 / 5Outstanding
"Close to all"
Most attractions you would want to see in London is walking distance...hotel staff are excellent...
Genuine Expedia guest review
Other trip Aug 26, 2013
edz
US
4.0 / 5Excellent
The room was not large enough. As it was on 2nd floor, the oversee was not so good as described by Others visitors. To queue for breakfast is not so good.
Genuine Venere guest review
Other trip Aug 21, 2013
A Traveler
US
5.0 / 5Outstanding
A nice location for us. Very close to River Thames and could walk along the river to the area of Big Ben, Westminster Abby, and travel buddies staying at The Marriott County Hall. Also picked up transportation from that same area, but could get a taxi from the hotel as well. Breakfast and internet included in our room, which was a plus. We would definitely stay here again.....
Genuine Hotels.com guest review
4 night trip Aug 11, 2013
Julie
US
4.0 / 5Excellent
"Great localization."
This hotel is next to the central attractions of London, very good for the price, near to an underground station.
Genuine Expedia guest review
Other trip Jul 25, 2013
Cláudia
US
5.0 / 5Outstanding
"Excellent Location"
Excellent location close to Thames and Parliament. We also enjoyed the great fitness room and wellness center. Would definitely return.
Genuine Hotels.com guest review
3 night family trip Jul 4, 2013
A Traveler
US
5.0 / 5Outstanding
"Excellent hotel"
Excellent location, bus stop right in front. Breakfast was complete and delicious. "Walking" distance to Westminster Abby (blocks in London are incredible long)
Genuine Expedia guest review
Other trip Jul 11, 2013
Linda
US
5.0 / 5Outstanding
"Out of the way, but pleasant walk to Westminster"
This Novotel has good service and a complete breakfast, but has limited bus (lines 3, 344) and subway service (Lambeth North). This is countered by a pleasant, 10 minute walk from the hotel to Westminster along the Thames, with stunning views of Parliment, Big Ben, and the river itself.
Genuine Expedia guest review
Other trip Jul 1, 2013
A Traveler
US
4.0 / 5Excellent
"Good family hotel"
Only stayed here one night as a stop over to other European locations, but it was perfect. It was easy to walk to several tourist sites and close to the tube. Easy to get to from Heathrow. Easy check in and out. They stored our bags for us after checkout. There is a small playroom with toys in the lobby. Our 15 month old loved it, but would be good for kids up to 5 or 6 years old too.
Genuine Expedia guest review
Other trip Jan 16, 2013
A Traveler
US
4.0 / 5Excellent
"Perfectly acceptable"
Pros: Very quiet, clean, steps from the Thames, great walk to Big Ben, London Eye, Westminster Abbey -- and all other major sights within 30 minutes. Cons: subway walk a bit long if you have luggage or late at night, room is euro-small, WiFi, breakfast everything else extra, nothing to eat, to see or to do without walking, or taking the Tube.
Genuine Hotels.com guest review
3 night business trip Nov 4, 2012
Mixie
US
5.0 / 5Outstanding
"Nice hotel. 10 minute walk from tourist center."
I found absoltely everything I needed in my room. The location is perfect and quiet. That is if you don't mind a nice 10 minute walk to the center (Westminster Abbey, Big Ben, etc.). Complimentary breakfast had a lot of variaty. There were obviously a couple of minuses. Sofabed for a third person was less than comfortable. The other minor inconvenience was that I could not figure out how to avoid water spilling on the bathroom floor. The half-door didn't help much and there is no screen. That's unusual design. Too bad I had to pay for the internet access daily. Overall I was happy with the hotel though!
Genuine Hotels.com guest review
3 night family trip Aug 25, 2012
A Traveler
US
4.0 / 5Excellent
"Decent hotel, but not overwheming"
In general well maintained, but missing a few details (such as a fan and sink in the toilet, falling knobs). Good buffet breakfast, but the same assortment every day. Pretty small room for 3 people, as the opened side sofa took a lot of space. This is the first 4 starts hotel that did not prepare fresh towels and toiletry, when the I put the sign To not disturb.
Genuine Hotels.com guest review
6 night business trip Aug 25, 2012
Liana
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Decent without being spectacular"
Solid rather than spectacular. The staff work hard and are very friendly. The location is fine but there is a lack of local restaurants and it's a 10 min walk to the nearest tube, which is a little more than comfortable with a bag. The rooms are comfortable without being memorable and the upper floors are only serviced by two elevators, which means long annoying delays if one breaks down, as happened when I stayed.
Genuine Hotels.com guest review
1 night business trip Aug 17, 2015
Thomas
GB
4.0 / 5Excellent
"Really good"
Really helpful staff who didn't mind helping at all and were very friendly
Genuine Hotels.com guest review
3 night family trip Jul 31, 2015
Nicola
GB
4.0 / 5Excellent
"Family weekend Break"
•Cleanliness of room/hotel very good •Quality of service good •Hotel amenities same it did not have a swimming pool •Hotel location fantastic
Genuine Hotels.com guest review
1 night family trip Aug 2, 2015
Savrajx
GB
4.0 / 5Excellent
"London 2015"
Overall great. Close to London Eye. Tubes a bit of a walk to get to, so at this location we found ourselves using taxi to get back to hotel @ nights.....which was expensive.
Genuine Hotels.com guest review
5 night family trip Jul 10, 2015
A Traveler
CA
4.0 / 5Excellent
"Faultless"
No problems at all
Genuine Hotels.com guest review
3 night family trip Jul 2, 2015
Leonard
GB
4.0 / 5Excellent
"Over the moon with my stay"
Really well done room, well furnished and awesome beds and facilities. Staff were awesome, couldn't do enough for you, and the breakfast was lovely
Genuine Hotels.com guest review
1 night romance trip Jun 24, 2015
Danny
GB
4.0 / 5Excellent
"check weather conditions before staying at hotel"
Air conditioning system did not work. Children complained about sofa bed - could feel bed springs. Hoped that next hotel they could have a real bed. Reception stay was not friendly or helpful. Great location ; near Westminster Abby, Big Ben and London Eye.
Genuine Hotels.com guest review
3 night family trip Jun 26, 2015
David
CA
3.0 / 5Good
Great location. For the price, the room was such a let down, couldn't move for the beds and the view, well there was a nice view of a building site. Price of brekkie was ridiculous.
Genuine Hotels.com guest review
2 night family trip Jun 17, 2015
A Traveler
AS
4.0 / 5Excellent
"weekend trip away"
nice hotel and staff helpful and nicely situated for everything
Genuine Hotels.com guest review
2 night family trip Jun 19, 2015
Nicola
GB
4.0 / 5Excellent
"Great central location"
The hotel is very pleasant and situated within a walking distance from the most famous places of interest in London, e.g. Big Ben, Westminster Abbey. The receptionists were friendly and helpful. The room was comfortable and clean without noises from the street so I would recommend the hotel for tourists who would also like a good night sleep.
Genuine Hotels.com guest review
1 night trip with friends May 22, 2015
A Traveler
GB
5.0 / 5Outstanding
"Recommended"
Clean, modern hotel. Friendly and helpful staff.
Genuine Hotels.com guest review
1 night trip with friends Jun 18, 2015
A Traveler
GB
2.0 / 5Fair
"Will never stay here again"
I arrived at 14.30 to be told my room wasn't ready - I had deliberately booked for a 14.00pm checkin. At 15.05 I was told that my room was ready - upon entering the room housekeeping where still in the room !! I was then told my room would be another 15 minutes. I complained and was put in another room - despite being reassured this room would be ready it was not !! I was told housekeeping would be with me immediately - 30 minutes later still no sign. Would never stay here again
Genuine Hotels.com guest review
1 night family trip Jun 18, 2015
Clare
GB
4.0 / 5Excellent
"Girlie break"
Very comfortable, front desk staff very helpful but the price of the Breakfast extortionate. the hotel a bit far from tube station when lugging suitcases but ideal to walk along river for sightseeing.
Genuine Hotels.com guest review
2 night trip with friends Jun 12, 2015
Priscilla
GB
4.0 / 5Excellent
"Good hotel close to the Thames and attractions"
The hotel staff were very good, easy to park and a great location with a nice walk along the Thames to Central London attractions.
Genuine Expedia guest review
Other trip May 29, 2015
Jonathan
GB
3.0 / 5Good
"Good hotel, but the cleaning staff let it down."
We stayed at this hotel to end our 25th Wedding Anniversary celebrations having returned from America/Carribean. The staff were great and the location is ideal if you want somewhere close to the 'tourist' points, but still quiet. Sadly the hotel was let down by the room cleaning staff who did not seem to be able to clean the carpet and I had to visit the reception having found an item in the 'clean' bedding before our 4th night. Hopefully this was just a bad cleaner as everything else at the hotel was good.
Genuine Expedia guest review
Other trip May 23, 2015
Phil
GB
5.0 / 5Outstanding
"London May2015"
Great location Great view of big ben westminister and wheel
Genuine Hotels.com guest review
1 night trip with friends May 16, 2015
Paula
GB
5.0 / 5Outstanding
"great quality, service and price"
my husband, our daughter (aged 8) and I stayed at this hotel so we could visit the London eye and a few other attractions. Hotel and staff were lovely, room was clean and comfortable and we found the restaurant to be excellent for both evening meal and breakfast (we lunched out). We had prebooked with a non refundable deal which we thought was extremely reasonably priced considering the hotel location and quality. I would happily recommend this hotel to family and friends.
Genuine Hotels.com guest review
1 night family trip May 16, 2015
Clair
GB
3.0 / 5Good
"1 night only"
Stayed for one night. Rooms could do with bit more tlc more so the bathroom, partner would have liked a bath but the water pressure meant the bath water would be cold by the time it was full enough.
Genuine Hotels.com guest review
1 night romance trip May 9, 2015
Stephen
GB
5.0 / 5Outstanding
"30 yards from wedding venue -totally brilliant"
We were able to have our well behaved, non barking, non smelly, non chewing dog with us - absolutely brilliant -no-one even batted an eylid, 1 other guest said how nice to be greeted by a dog in the morning when we went down in the lift. Thankyou such a refreshing attitude because some of us treat our dogs like children and its fabulous you recognise this.
Genuine Expedia guest review
Other trip May 11, 2015
Glenda
GB
5.0 / 5Outstanding
"good location with reasonable price"
its location is pretty good, near the river and all those most famous sites.
Genuine Hotels.com guest review
2 night trip with friends Apr 2, 2015
A Traveler
GB
5.0 / 5Outstanding
"Great location"
We got this hotel on a deal so it was good value for money and in a great location
Genuine Expedia guest review
Other trip Apr 20, 2015
A Traveler
GB
4.0 / 5Excellent
"Nice location, very near with the Thames river"
Fastastic hotel that very near with river and Big Ben but my room which booked on the 1st fl. not any view (In booking detail no shown). Hotel' staff asked for upgrade to 3rd fl. , so i have to pay more 20 pound /nite to get a nice view room.
Genuine Expedia guest review
Other trip Apr 19, 2015
Jaa
GB
4.0 / 5Excellent
"Great"
We stayed for one night and the staff was really friendly, particularly one of the receptionist called Inma, she was 5* The breakfast was ok, unfortunately didn't have pancakes. It is a family hotel. The location is awesome, just 5-10 minutes walk from Big Ben, Houses of Parliament and 20 min walk from trafagal square
Genuine Hotels.com guest review
1 night family trip Mar 28, 2015
Joana
GB
4.0 / 5Excellent
"Great reception/hotel, dubious about maid cleaning"
Really enjoyed the stay here, the reception staff could not have been more helpful, especially with helping with directions and amenities locally etc. A comment about room cleaning service would be that in my roomi had to ask for toilet paper as when arriving there was a tiny bit left on the roll, also the maid did not do a very good job cleaning the room, I was dubious if the sheets been actually changed and not just straightened, when we arrived. A shame really to an otherwise nice hotel.
Genuine Hotels.com guest review
2 night family trip Feb 27, 2015
Anthony
GB
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