"Very good hotel"
Staff very friendly and accommodating. Very quiet and good location. Comfortable beds. Really good stay.Genuine Expedia guest review
"Great Location, Horrible Room"
The location of the Novotel is fantastic. We walked and easily bussed around London from here. The room was incredibly small (but I guess that's just London) but the pullout for our daughter was so old with springs popping out everywhere she could not sleep in it and the bathroom had so much mould in the shower door I was scared to even use it. For […] the price I am surprised at how poor the room was. Read moreGenuine Hotels.com guest review
"Friendly and Helpful staff"
Very good hotel in a great location. Staff are friendly and helpful, hotel and room was very clean and the underground car park was a bonus. Would definitely use again, as a family we had a very comfortable and relaxed stay at this hotel.Genuine Hotels.com guest review
Friendly staff (unusual in London!). The receptionist and bar staff were exceptional!Genuine Hotels.com guest review
"Great location, and amazing view"
I needed a hotel not too far from London Victoria station. We had amazing views of the gardens and church opposite, and also the Houses of Parliment across the river. Room was quiet and clean, no frills. Very good breakfast and. Really nice walk along the river to London Eye.Genuine Expedia guest review
"Nice hotel in central London location"
Sort stay, excellent location, the hotel was very comfortable and the staff friendly.Genuine Expedia guest review
"Great location. Ample parking, Friendly Staff"
Usual Novotel standard, very friendly staff, quick check-in and check out and great parking at only 24GBP a day right in the centre of london.Genuine Expedia guest review
"good place to stay"
great location , very friendly and helpful staff, 2nd visit will stay againGenuine Hotels.com guest review
"Great central london hotel"
Very happy with hotel. Staff friendly and helpful. Recommended.Genuine Expedia guest review
"Good location, central to transport links."
We booked a family room for 2 adults and 2 children. The room was clean and entirely adequate. we only had an overnight stay with breakfast but the staff were lovely and helpful.Genuine Expedia guest review
"Family-friendly and convenient hotel in London"
Recommended for families. Very good location. Near busses and tube. Esay to get taxis. Staff very welcoming. Great breakfast buffet. Hotel is not cheap, but that is London.Genuine Expedia guest review
The welcome at reception was outstanding as was the booking out procedure.We had a room for 3 which was a little cramped but OK. We went shopping on the Saturday morning and got back late afternoon - the maid service hadn't been in and we were desperate for a hot drink. We found a trolley in the corridor and managed to find a member of staff to supply […] us with what we needed. The cooked breakfast was far too expensive - there's an excellent cafe on the corner of Hercules Road that hit the spot very nicely. Read moreGenuine Hotels.com guest review
No power in the hotel on last day .This was pre planned,yet hotels.com didnt mention this when I booked.Would have book have booked an alternative hotel if I had know beforehand. Very poor also,that the hotel didnt offer anything for the inconvenience.Genuine Hotels.com guest review
"Just ok not special"
We stayed in this hotel with 2 young kids and paid extra on arrival for the executive room. The executive room promised movies and other extras. There was no movies available to watch at all, infancy the remote control did not work very well. We were promised extras and we thought that the water in the mini bar was included but was charged for the water […] as apparently on one is free per room per day? It's more like a no frills hotel , nothing special about it. Read moreGenuine Expedia guest review
Fantastic breakfast, excellent service all round, perfect room.Genuine Hotels.com guest review
"Decent hotel close to Westminster"
Just had a one night stay, location chosen for convenience - easy walk to/from Westminster and Waterloo station. Comfortable room with very nice view over Lambeth Place and Houses of Parliament (from the front), and surprisingly very quiet. Breakfast good, but never drink tea in a French hotel, even if it is in London.Genuine Expedia guest review
"Fantastic location with views over London"
Fantastic weekend break in London. The hotel was superb both in location and calibre.Genuine Expedia guest review
Good hotel with ok breakfast .Genuine Hotels.com guest review
We chose this hotel from hotels.com because we needed two rooms, the price was right and the location central to some major attractions - eg London Eye, Westminster Abbey and Houses of Parliament. It was also well serviced by taxis (outside door) and a bus route right across the road. Waterloo Station was about 20 min walk. The bed and breakfast option […] was great way to get a good deal, plentiful and friendly staff and free wi fi. Accommodation was adequate especially if you were hardly using your room - otherwise it would be a little disappointing. However it didn't ruin our fantastic time in London. Read moreGenuine Hotels.com guest review
it was okie..nothing to compain about. everything worked out. The staff were friendly and helpful :-)Genuine Hotels.com guest review
"Ok hotel, location alright."
Hotel and communal areas are very modern. Rooms are ok and are a good size for London hotels but need attention. Didn't like the separate toilet and bathroom. Our shower enclosure didn't close properly and the base was grubby and mouldy. Location was not the best for the tube but buses and taxis were right on the doorstep. Breakfast was okay, nice sausages […] but nothing spectacular. Overall we probably wouldn't stay here again. Read moreGenuine Expedia guest review
"close to Tower"
niceGenuine Hotels.com guest review
"Looking forward to going back"
Visited for one night with 7 and 9 year old and husband. Went early in the hope that we could leave our bag, and was welcomed to check-in early. Reception staff couldn't have been more welcoming, they made the children feel very welcome and special. Room was clean and the fold out sofa bed gave the kids 2 single beds. All the beds were very comfortable […] (not something I would say lightly). The room was clean and had enough facilities for a short stay. Quiet at night. Breakfast was great, lots of choice and pastries were as good as in France. Again, the service was excellent without being over done. Loved it and would stay again. Read moreGenuine Expedia guest review
"Hotel near to Parliament"
Hotel was for a weekend break to LondonGenuine Expedia guest review
OKGenuine Hotels.com guest review
Clean rooms, good breakfest and bad coffee. 15 min walk to London eye.The same distance to underground. Would i stay here again? Yes i would.Genuine Hotels.com guest review
Staff very helpful. Didn't expected to be charged for the water bottles in the fridge. It is a mini bar, and water is not complimentary as I have seen in many hotelsGenuine Expedia guest review
"Everything we expected"
We've stayed here several times now. Great location to see the sights. Staff are efficient & friendly. Room is clean & appropriately furnished. Will stay here again when next in town. Parking available which is a bonusGenuine Hotels.com guest review
Cant fault my stay here at all......Genuine Hotels.com guest review
"Great location at reasonable price"
Staff were most helpful, breakfast and dinner both good buffet options, check out at at noon most helpful.Genuine Expedia guest review
"London 2013 Annual trip with 2 kids"
Hotel has its own car park a little expensive but avoids the trains with luggage. Good location close to Westminster Bridge , late check out on Sunday 5pm was a real bonus. Good breakfast, excellent staff and we had a view of Big Ben. All in all a pleasant hotel booked as lastminute secret location so very pleased.Genuine Expedia guest review
"No to the Novotel!"
My second stay at this hotel but unfortunately there will not be a third. Room far too small for two adults and a child of 5 years. There was no wardrobe, but what can only be described as a gap in the wall, of about 18 inches with 4 hangers fitting snugly inside! We were in London for 3 days, 2 nights in the hotel and as all females, we had lots of […] clothing that needed hanging... NOT ironing! It was ridiculous...when we complained to a manager, we were told this would be passed onto a colleague, who worked in the day...we have heard nothing since! This is not professional and very disappointing. Would admit the breakfasts were good, room clean, good location but this hotel is not going to get my £300 for that room again. Read moreGenuine Expedia guest review
This was a very comfortable, well located hotel with free wifi. We were very happy with it as a place to spend the night.Genuine Expedia guest review
the overall stay was very good the room was clean and comfortable. if your staying for a romantic weekend I would go for a more up market hotel in the city. we had a great time and all the staff were friendly especially the dining room staff on our first morning.overall a great hotel for the family would go again.Genuine Hotels.com guest review
The hotel was fantastic very helpful and clean only the room was small for 4 people. Susan Sydney AustraliaGenuine Hotels.com guest review
"Comfy beds, decent service, food very average"
We're booked in for breakfast and although food was plentiful not very hot. Disappointing considering the price and very poor in comparison to other novotels we have visited.Genuine Hotels.com guest review
"Good hotel for a family trip."
This is a fantastic location for exploring London. We found the staff really friendly and helpful. When you are travelling with toddlers that is a huge bonus. We requested a bath mat and this turned up instantly. We also took advantage of the late check out for families. The only down sides were a toilet that didn't flush well and a sink that smelt […] very bad. Read moreGenuine Expedia guest review
Wifi was a problem you had to get this in the foyer.Genuine Hotels.com guest review
The friendly and very helpful staff on reception went out of their way to assist us. Our room was clean and a good size, bath was very welcome after a 24 hr flight! My only small complaint is that the description said in room wifi (surcharge) and the staff confirmed this but when I tried to register the provider doesn't accept visa or mastercard. It […] would have been helpful if this was mentioned either when booking or when checking in. Still, there are mac's in the lobby so we were able to use them and with the hotel being just a few steps away from the Thames and that gorgeous sight of Big Ben and parliament it was a great place to stay. Read moreGenuine Hotels.com guest review
"Very good hotel"
Not much too say hotel met every expectation.Genuine Hotels.com guest review
"Secure and Quiet"
As an older traveller I found it comfortable, secure and the staff gave an excellent service. This was a convenient location very central in London but quiet.Genuine Expedia guest review
"Rapid response to service needs"
Extremely delightedGenuine Hotels.com guest review
The hotel had many great things about it, for instance the location very near and walking distance to many attractions. The hotel at the time was getting repainted on our floor, but overall great place.Genuine Expedia guest review
There rooms were clean. The staff were pleasant. There was very little in terms of entertainment. The TV had few channels. There was no wifiGenuine Expedia guest review
"Not worth the money"
Staff were very nice. Room dingy, crowded, smelly drains, decorators disturbing our sleep. Fridge didn't work and air con useless. Not worth the money, expected better.Genuine Hotels.com guest review
"Good location, over priced"
Convenient location, but disappointing standard for the money. And extra charge for wifi!Genuine Expedia guest review
"Great Hotel for Family Sightseeing"
This was a really good choice for sightseeing in London. Just a few minutes walk from Westminster tube with some of the attractions on your doorstep. The hotel was clean, staff friendly and the breakfast was great. The gym was also an added bonus as was being in a room overlooking the courtyard which meant that it was quiet and we all got a good sl […] eep! Read moreGenuine Expedia guest review
"Great hotel, easy walking distance to Westminster."
A very handy hotel for getting to Central London. It is next to Lambeth Palace, opposite the Houses of Parliament. 15 minute walk to the London Eye. 25 minute walk to Waterloo Station and Victoria Bus Station (although I am a good walker!). It is on a busy road that quietens at night. A room at the back is quiet if you don't mind the unexciting vie […] w. Read moreGenuine Expedia guest review
"Good Hotel but not great"
Family mini break to London. Hotel location a bit misleading. The walk to the nearest tube is quite a way especially with kids. Hotel corridors and lift area were being re-furbished. This obviously a necessary part of maintenance. Would have been nice if someone had told us. Carpet in room was pretty bad. Family Room is very cramped. would be a great […] Double, maybe even a triple but too small for family of 4. On the plus side, all the staff were great, the food was lovely. Read moreGenuine Hotels.com guest review
"Good value hotel"
For a four star hotel in London it was very good value. It is just a shame that they still feel able to charge for wifi access - this should be free in all hotels now.Genuine Expedia guest review
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