"close to Tower"
niceGenuine Hotels.com guest review
"Looking forward to going back"
Visited for one night with 7 and 9 year old and husband. Went early in the hope that we could leave our bag, and was welcomed to check-in early. Reception staff couldn't have been more welcoming, they made the children feel very welcome and special. Room was clean and the fold out sofa bed gave the kids 2 single beds. All the beds were very comfortable […] (not something I would say lightly). The room was clean and had enough facilities for a short stay. Quiet at night. Breakfast was great, lots of choice and pastries were as good as in France. Again, the service was excellent without being over done. Loved it and would stay again. Read moreGenuine Expedia guest review
"Hotel near to Parliament"
Hotel was for a weekend break to LondonGenuine Expedia guest review
OKGenuine Hotels.com guest review
Clean rooms, good breakfest and bad coffee. 15 min walk to London eye.The same distance to underground. Would i stay here again? Yes i would.Genuine Hotels.com guest review
Staff very helpful. Didn't expected to be charged for the water bottles in the fridge. It is a mini bar, and water is not complimentary as I have seen in many hotelsGenuine Expedia guest review
"Everything we expected"
We've stayed here several times now. Great location to see the sights. Staff are efficient & friendly. Room is clean & appropriately furnished. Will stay here again when next in town. Parking available which is a bonusGenuine Hotels.com guest review
Cant fault my stay here at all......Genuine Hotels.com guest review
"Great location at reasonable price"
Staff were most helpful, breakfast and dinner both good buffet options, check out at at noon most helpful.Genuine Expedia guest review
"London 2013 Annual trip with 2 kids"
Hotel has its own car park a little expensive but avoids the trains with luggage. Good location close to Westminster Bridge , late check out on Sunday 5pm was a real bonus. Good breakfast, excellent staff and we had a view of Big Ben. All in all a pleasant hotel booked as lastminute secret location so very pleased.Genuine Expedia guest review
"No to the Novotel!"
My second stay at this hotel but unfortunately there will not be a third. Room far too small for two adults and a child of 5 years. There was no wardrobe, but what can only be described as a gap in the wall, of about 18 inches with 4 hangers fitting snugly inside! We were in London for 3 days, 2 nights in the hotel and as all females, we had lots of […] clothing that needed hanging... NOT ironing! It was ridiculous...when we complained to a manager, we were told this would be passed onto a colleague, who worked in the day...we have heard nothing since! This is not professional and very disappointing. Would admit the breakfasts were good, room clean, good location but this hotel is not going to get my £300 for that room again. Read moreGenuine Expedia guest review
This was a very comfortable, well located hotel with free wifi. We were very happy with it as a place to spend the night.Genuine Expedia guest review
the overall stay was very good the room was clean and comfortable. if your staying for a romantic weekend I would go for a more up market hotel in the city. we had a great time and all the staff were friendly especially the dining room staff on our first morning.overall a great hotel for the family would go again.Genuine Hotels.com guest review
The hotel was fantastic very helpful and clean only the room was small for 4 people. Susan Sydney AustraliaGenuine Hotels.com guest review
"Comfy beds, decent service, food very average"
We're booked in for breakfast and although food was plentiful not very hot. Disappointing considering the price and very poor in comparison to other novotels we have visited.Genuine Hotels.com guest review
"Good hotel for a family trip."
This is a fantastic location for exploring London. We found the staff really friendly and helpful. When you are travelling with toddlers that is a huge bonus. We requested a bath mat and this turned up instantly. We also took advantage of the late check out for families. The only down sides were a toilet that didn't flush well and a sink that smelt […] very bad. Read moreGenuine Expedia guest review
Wifi was a problem you had to get this in the foyer.Genuine Hotels.com guest review
The friendly and very helpful staff on reception went out of their way to assist us. Our room was clean and a good size, bath was very welcome after a 24 hr flight! My only small complaint is that the description said in room wifi (surcharge) and the staff confirmed this but when I tried to register the provider doesn't accept visa or mastercard. It […] would have been helpful if this was mentioned either when booking or when checking in. Still, there are mac's in the lobby so we were able to use them and with the hotel being just a few steps away from the Thames and that gorgeous sight of Big Ben and parliament it was a great place to stay. Read moreGenuine Hotels.com guest review
"Very good hotel"
Not much too say hotel met every expectation.Genuine Hotels.com guest review
"Secure and Quiet"
As an older traveller I found it comfortable, secure and the staff gave an excellent service. This was a convenient location very central in London but quiet.Genuine Expedia guest review
"Rapid response to service needs"
Extremely delightedGenuine Hotels.com guest review
The hotel had many great things about it, for instance the location very near and walking distance to many attractions. The hotel at the time was getting repainted on our floor, but overall great place.Genuine Expedia guest review
There rooms were clean. The staff were pleasant. There was very little in terms of entertainment. The TV had few channels. There was no wifiGenuine Expedia guest review
"Not worth the money"
Staff were very nice. Room dingy, crowded, smelly drains, decorators disturbing our sleep. Fridge didn't work and air con useless. Not worth the money, expected better.Genuine Hotels.com guest review
"Good location, over priced"
Convenient location, but disappointing standard for the money. And extra charge for wifi!Genuine Expedia guest review
"Great Hotel for Family Sightseeing"
This was a really good choice for sightseeing in London. Just a few minutes walk from Westminster tube with some of the attractions on your doorstep. The hotel was clean, staff friendly and the breakfast was great. The gym was also an added bonus as was being in a room overlooking the courtyard which meant that it was quiet and we all got a good sl […] eep! Read moreGenuine Expedia guest review
"Great hotel, easy walking distance to Westminster."
A very handy hotel for getting to Central London. It is next to Lambeth Palace, opposite the Houses of Parliament. 15 minute walk to the London Eye. 25 minute walk to Waterloo Station and Victoria Bus Station (although I am a good walker!). It is on a busy road that quietens at night. A room at the back is quiet if you don't mind the unexciting vie […] w. Read moreGenuine Expedia guest review
"Good Hotel but not great"
Family mini break to London. Hotel location a bit misleading. The walk to the nearest tube is quite a way especially with kids. Hotel corridors and lift area were being re-furbished. This obviously a necessary part of maintenance. Would have been nice if someone had told us. Carpet in room was pretty bad. Family Room is very cramped. would be a great […] Double, maybe even a triple but too small for family of 4. On the plus side, all the staff were great, the food was lovely. Read moreGenuine Hotels.com guest review
"Good value hotel"
For a four star hotel in London it was very good value. It is just a shame that they still feel able to charge for wifi access - this should be free in all hotels now.Genuine Expedia guest review
Everything was ok, but TV and wifi was paid, no good channels to watch. Wifi nowadays should be free, especially when this price for the room is paid. Takeaway breakfast box wasnt so good, it was not very healthy and not fresh, with '7 days' croissant which is full of synthetic things inside. But overall experience was good, location was good as well. […] Thanks for the service Read moreGenuine Hotels.com guest review
Stayed in this hotel because of business seminar at another hotel on the river nearby and this one was £180 a night cheaper than staying on site. Would normally pay somewhat less for this standard of hotel in London with IHG brandsGenuine Hotels.com guest review
"A great stay"
Location is ideal, room was very comfortable for 2 adults and a 3 year old. Easiest way to get around is the no. 3 bus. Lovely shower facilities. Great breakfast although pricey and I would not of paid extra to have it had it not been included in our package. Onsite parking was very convenient for us, although parking is costly this is not a bad price […] for central london. Overall a decent standard of hotel ideal for a short break. Read moreGenuine Hotels.com guest review
Reception staff very good and professional. Breakfast not good at all on both mornings. Sunday was much worse than Saturday (only about 40 people in on Sunday). Had to wait each day for hot water, bread, bacon and fruit as well as cheese. Also on both days had to wait for plates and bowls. Even when requested people still had to wait for items (over […] a quarter of an hour). Very poor and slow service. The restaurant manager blamed the number of people saying they were exceptionally busy! Manager also spent a lot of time clearing tables. Couldn't he have directed his staff when food etc. was missing. All in all not a good experience this time. Added to this when we arrived they had us down for room only and our extra bed was unmade. Definitely not very inspiring on this occasion and not likely to use hotel again especially as it claims to be 4 stars. Read moreGenuine Hotels.com guest review
"well worth staying there"
only issue orderd breakfast hotel said ir was not bookedGenuine Expedia guest review
Helpful and pleasant staff. Good facilities, nice decor. Only down point, it is not easily accessible by tube/trainGenuine Hotels.com guest review
"Good location, not too bad price"
Hotel was well placed with bus stop right outside, number 3 bus goes to Parliament Square, Whitehall, Trafalgar Square, Regent Street, Oxford Street. Hotel was quiet, service was fine and food was good & not too overpriced..Genuine Hotels.com guest review
"Great stay at a welcoming hotel.."
The only downside was on booking thro Expedia, it was confirmed that a buffet breakfast was included. Unfortunately the hotel had no confirmation of this so ended up going elsewhere on the morning. A little disappointing. Overall. The hotel was immaculate, room was amazing. Was upgraded as it was my partners birthday and the hotel staff were really […] friendly and helpful.. Great stay.. Read moreGenuine Expedia guest review
"Consistent and reliable"
Always consistent and well managed - I prefer it to the posher London hotels !Genuine Expedia guest review
Really looking forward to going back next year. Staff so helpful and pleasant. Room a bit small for myself husband and two children aged 15 and 12. When I go next year would have to look for co-joining rooms. But the positives outweighed this negative. An excellent choiceGenuine Hotels.com guest review
"A good value for money hotel in a good location"
This hotel is clean, comfortable and in a good location. The staff were extremely helpful. The breakfast buffet was very good and the bar area was nice for a drink. The room was a little small, but well designed and had everything we needed and the beds were comfortable. There was some maintenance work being done at the hotel while we were there but […] this didn't disturb us. The location was very good as there is a bus stop outside the hotel and the hotel is a pleasant walk to Westminster where there is a tube station. I would stay here again. Read moreGenuine Hotels.com guest review
"Great hotel, great location !"
Great hotel, brilliant location right on themes and by Big Ben ! Would defiantly use again !Genuine Expedia guest review
"great view and location"
excelent location, love it along the south bank. very quiet, no doors slamming or late night revellers very fresh and light feel to the whole place. staff extremely friendly and helpfulGenuine Expedia guest review
"10 minutes walk from nearest tube"
Comfortable hotel , good facilities in room , comfortable bed.Genuine Hotels.com guest review
Very close to Big Ben, Parliament, London Eye. Easy walking distance to most places...hotel clean, staff friendly - would definately stay there againGenuine Hotels.com guest review
Situated in a great location for tubes or even a walk to sights. The staff were very helpful and polite. It was clean and the little play room for kids was great cos you can see them so you can relax. On the downside building work going on through day was awful especially when 6 yr old trying to take a nap. Aldo breakfast??? £15 per person??? There's […] a great cafe on way to Lambeth tube-Corner cafe-all 3 of us could eat there for same cost and not a slither of grease in sight. Read moreGenuine Hotels.com guest review
"Small for a triple"
Pleasant hotel, close to the Houses of Parliament and Westminster Abbey. It was an 8 minute walk from Lambeth North tube station (Bakerloo line) but the no 3 bus to Oxford Circus via Trafalgar Square stopped outside the hotel and was more convenient. The room was clean and in a good condition but small once the sofa bed was rolled out. Breakfast was […] very good. Our main gripe would be having to pay for Wifi at a rate of ten pounds for 24 hours, Read moreGenuine Hotels.com guest review
"Good location but very dirty room"
Very dirty room with stains on the floor and the smallest window ever which had a terrible view. Not very modern or kept well at all.Genuine Expedia guest review
I really enjoyed staying here as it was only a 15min walk to where I needed to be. On my time off, I had a walk round Westminister and the surrounding area before heading into central London.Overall, I was pleased with the room and the food was excellent.Genuine Hotels.com guest review
"Hotel okay for money"
I would suggest this is a good hotel for those on a budget.Genuine Hotels.com guest review
"great location for the IMO"
ideal location if at a maritime meeting. nice and quiet overnightGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )