Good price for the quality. The rooms are small but I guess that is a problem in London and the mattress is not the best.Genuine Expedia guest review
The restaurant was awful. Though I had made dinner reservations over the phone several weeks before arrival, they did not have any records of my dinner reservations. The restaurant challenged me several times and made me feel as if I was trying to sneak in. I shall never stay in Novotel ever again and shall not recommend it to anyone. The room and cleanliness […] as well as the reception staff were fine. But the restaurant is really awful despite exorbitant charges. Read moreGenuine Hotels.com guest review
"I found everything to my satisfaction"
Central London location by the Thames. Lambeth North station walkable with suitcase. Quiet nights sleep. Didnt have breakfasts - too expensive. Was put in an accessible room but offered a change but it was fine. Car Park close by. 59 bus stop to Kings Cross 10 minute walk awayGenuine Hotels.com guest review
"Another comfortable stay"
Another comfortable stay.Genuine Hotels.com guest review
"Fantastic value for money"
A great location, with good tube access. Breakfast was nice with a wide selection and the staff were friendly and very helpful. I will be staying here again.Genuine Hotels.com guest review
Room was nice but a little dated and the bed squeaked everytime there was any movement. The aircon would turn it's self on and off by itself. Hotel is a about 10mins walk along the Thames to Westminster so a little out the way. We probably wouldn't stay here again as for the price it wasn't that nice.Genuine Hotels.com guest review
Hotel was good , great location, friendly staff,Genuine Hotels.com guest review
"NOT value for money"
The hotel staff are pleasant, professional, helpful - no problems there. The mattress on the bed is too thin and, therefore, it feels as though you are sleeping on the very hard frame beneath; the pillows are horribly lumpy (see earlier review from another sufferer); you can hear next door's toilet and shower running; the bed takes up most of the room […] so my companion and I had to sidle past each other to reach the bathroom; we asked for a quiet room and, although the location within the hotel was good, the construction on the adjacent building was 8 hours a day, even on the weekend. Some of this you put up with in a budget hotel but this was a 3 figure price tag! Read moreGenuine Hotels.com guest review
"Would stay here any time I was in London"
The staff were excellent, the food good and the room comfortable. We arrived early and were able to park the car and as there was a room ready they let us have the key. The only criticism we had really was that you could smell the drains at the bathroom sink and we had trouble trying to use the WiFi in our room - being 'oldies' that could have been […] our fault. Read moreGenuine Hotels.com guest review
"Great for IWM visit"
We stayed here overnight as part of a family trip to visit the IWM and the poppies at the Tower of London. The location of the hotel is excellent for the museum - it's just up the road. It is also very handy for the places near to the Thames such as the Houses of Parliament. The staff were all very friendly and the room an adequate size for the three […] of us. We ate in the restaurant as the hotel is not nearby to any restaurants. All in all a great hotel that I would use again. Read moreGenuine Hotels.com guest review
"What a disappointment !"
Very worst hotel pillows in a long time. Restaurant food was mediocre but there was nothing else in the neighbourhood. My wife went to the restaurant and waited to be attended to at the bar whilst the two female receptionist talked about her "what do you think she wants ?". My wife did point out that "she" was standing right there and they could actually […] talk to her. Read moreGenuine Hotels.com guest review
A short business stay. Comfortable well-maintained hotel. Modern style rooms. Hotel next door to Lambeth Bridge opposite Lambeth Palace. Quiet area with few facilities but close to Victoria with restaurants and shopping.Genuine Hotels.com guest review
"A lovely hotel with a good location to tube/buses"
A very nice hotel. Clean and really helpfully staff at checking. Ran through all our options for traveling around London with us. An excellent variety of foods for Breakfast. Dinner in the bar/restaurant was very nice. I would stay again without hesitation.Genuine Hotels.com guest review
"The South Bank"
The hotel: the room, the staff, the breakfast were great. While it's not so far away from the "North Bank' the nearest and most convenient underground is Lambeth North. Thankfully there was always a cab nearby although that proved pricey.Genuine Hotels.com guest review
"Convenient hotel near the South Bank"
Very comfortable, modern hotel in a good location. Well worth a visit, though clearly not the cheapest optionGenuine Expedia guest review
"Poor service and no power in the room"
Unbelievable for a hotel of this standard (and cost) not to have any working plug sockets in the room. When complained the hotel could only offer charging mobiles down in reception. This did not help as we were a group of girls going out for a hen night so could not use hair straighteners etc. The hotel offered us no support or compensation!Genuine Hotels.com guest review
Delicious breakfast, very clean rooms, friendly staff but the location of the hotel is what impressed me most! It's located within 3minutes' walk of at least 4 bus stops with service to the main bus/train stations in London as well as Oxford Circus. In times of good weather, Parliament Square is an easy stroll along the Thames and the night-time views […] of the city from Lambeth bridge were breathtaking! I can't wait to find a reason to return to this hotel :) Read moreGenuine Hotels.com guest review
The hotel is in a very convenient location, just about 10 min walk to Westminster Bridge.Genuine Expedia guest review
"Great location, friendly, helpful staff."
We had a great time in London, this location is close to so many sites of interest. Food costs are a bit steep. Bed didn't work well for us, but may work well for others. (this a very individual thing).Genuine Expedia guest review
We have a good stay in the hotel. The breakfast is a bit boring.Genuine Expedia guest review
"Nice hotel - close to Big Ben"
nice Hotel, the one thing I found lacking is the hotel staff knew nothing.... I was in London during the 100 year WW1 rememberance and when I asked the staff why all the landmark buildings were blacked out, all I got was blank stares, this happened on numerous occasions when I asked a question. We ate at the restaurant once ... There were only three […] tables occupied when we arrived, it took 20 mins to find someone to ask for a menu and then another 15 before they came back !! On the plus side, the hotel is a short walk to Big Ben and the London eye. The closest under ground is Lambeth Nth Read moreGenuine Expedia guest review
The Spanish girl at Reception( Laura) really helpful.She definitely knows how to deliver great Customer Service!Genuine Hotels.com guest review
"Great warm welcome from the receptionist"
Overall, the location the hotel is great. The bus stops exactly in front of the hotel. There were a few buses that run very frequently. Breakfast was acceptable with vast selection of food, hot and continental breakfast. The room was clean and quiet. Our only concern was that the toilet was separate to the shower room and there was no shower curtain […] so the shower room was really wet. Read moreGenuine Hotels.com guest review
Good room, good breakfast (at reasonable price when prepaid at checkin).Genuine Expedia guest review
"Near big ben"
Nice Hotel in good location. Very helpful and friendly staff. The room was a little on the small side for a family of four...could hardly walk around the beds...air conditioning was locked and a bit warm...but ok for one night....was able to check in early which was great.Genuine Expedia guest review
"Great location, clean room."
We stayed for 2 nights with our family of four. The hotel is very convenient for seeing the london eye, parliament and Big Ben and west minster abbey (10 minute walk). The nearest tube station is about a 5 minute walk. The room was clean and modern, a bit tight with the sofa bed pulled out but all rooms in London are small. Would recommend the hote […] l. Read moreGenuine Expedia guest review
"nice central hotel"
we stayed there for 4 nights. Opted for breakfast buffet, which was excellent value, esp with children. Room was clean, air-conditioned. Only problem was it was over 10mins walk to nearest Tube stations.Genuine Expedia guest review
"Too pricey for the location and ambience provided"
I stayed at the Plaza on The River the following day - price is the same, but much better location and service. Novotel is 3 star superior for me. In comparison, Plaza on The River, a few blocks away, is truly five star.Genuine Hotels.com guest review
Great location not far from the London Eye. Fantastic service. The room was a little dated but this had no effect on our stay.Genuine Hotels.com guest review
Found staff very helpful Hotel was in a quiet area but convenient for us to go to the Royal Festival Hall for the two concerts we had booked.Genuine Hotels.com guest review
Nice friendly hotel with good links into city - did a special offer breakfast for £9.95 instead of £16.50 on check in which was worth taking - rooms clean with good facilities, free wifiGenuine Expedia guest review
"Great for a familly stay-need larger beds"
it was a great hotel for a family stay. a bit overpriced though for the amenities in the roomGenuine Expedia guest review
Given the location and the standard of service received at the reception, the level of respect and welcoming nature, I really enjoyed my stay. The room was ready and prepared for our stay and therefore moving in was really easy. the rooms were well presented and quite clean and the atmosphere was nice.Genuine Hotels.com guest review
"Comfortable stay in heart of London"
Nice hotel, short walk to Westminster and Central London.Genuine Hotels.com guest review
"Family of four"
Room had a double bed and a sofa bed,when the sofa bed was out there was zero floorspace to be had.hotel is in a perfect position to see the sites of London a 100 meter walk to the river and it's straight across from parliament and Big Ben .a five minute walk to lambeth north tube station.would definatley stay here again.Genuine Expedia guest review
The hotel in general was good but compared to it's price and services I could get a much better hotel in a better location. I paid like 550$ for the hotel in a normal day while other hotels in much better location and view their prices are 300-400$ max. in addition that the internet speed is really bad and it was the first time I know that the hotel […] closes at 1AM and later I have to ring a bell to enter!!! Read moreGenuine Hotels.com guest review
"Attentive staff, good value."
We stayed here overnight with our two children aged 7 and 9. The staff were great (friendly and attentive). The breakfast buffet was fabulous -- loads of choices, well-stocked and the breakfast staff were cordial and efficient. Our kids enjoyed the Xbox in the lobby, and having access to that really helped us out after a long day of sightseeing. Though […] the hotel seemed quite clean, I was surprised to see that the carpet under the sofabed (it was folded out when we arrived) did not appear to have been vacuumed/hoovered (crumbs, an uneaten chocolate ball thingy, lint). Though off-putting, the rest of the room was immaculate. Read moreGenuine Expedia guest review
"Lovely Hotel close to Westminster area"
Check in was very efficient. Breakfast was very good with ample variety to choose from and nothing was too much trouble for the staff. On our last day we were able to leave our cases securely at the hotel and continue our visit to London until it was time to collect the cases and catch our train - this was extremely useful to us as our train was not […] until 5.40pm so we would have lost a day without this facility being provided. I have already recommended this hotel to colleagues at work and we are already planning our return for next year. Read moreGenuine Expedia guest review
Very easy to walk to most of the key attractions. Very nice outlook over the Thames etc. This was a pleasant stay. The bar staff was a little grumpy later in the evening, but apart from that all the staff were very helpful.Genuine Hotels.com guest review
Excellent rooms and efficient staff. Will definitely stay again. A short walk to the tube and /or waterloo. Not many good restaurants in the area but suspect the hotel good is good.Genuine Expedia guest review
"Above and Beyond their Call of Duty"
I was staying the in Novotel Waterloo with my mother and sister. Because we were all traveling separately, they were extremely helpful in making sure whoever arrived first, would be able to gain access to the room. Unbeknownst to me, my partner was planning a surprise on our arrival of cupcakes and cocktails in our hotel room. His experience with the […] hotel staff in organizing this was fantastic, and he has nothing but praise for the hotel and what they done for us. I would without doubt, stay in this hotel again. Read moreGenuine Hotels.com guest review
"Very nice hotel, friendly staff. Amazing location."
Very comfortable and enjoyable stay. Only stayed the weekend to show some friends from Madeira around London. The location made the sight seeing more enjoyable as very close to the bus stops, monuments and tube station. Thank you very much.Genuine Expedia guest review
"Better than expected"
We got great value for money and would recommend and return to this hotel, asked for a room with a view if possible and it was amazing, room 504 I will see you again. Only one downside which was a little anoying was that the wifi was so weak was constantly searching so we had to use our phones to send photos but no biggie ;)Genuine Hotels.com guest review
"Lovely quiet location."
Convenient location but away from the crowds. Very informative receptionist. Lovely room with all the facilities you could need although a couple of faults, shower door didn't close properly so water escaping was rapidly making it's way to the carpeted bedroom, plug didn't work in sink so hubby struggled with hot water for shaving and in room fridge […] didn't work. Apart from that everything was perfect, quiet room, comfy bed with nice crisp white linens and big fluffy white towels. Read moreGenuine Expedia guest review
"Nice hotel in convenient spot"
Pretty standard Novotel experience - as you would expect from this chain. No problems. Clean, standard room size (unlike many London budget hotels). Minor problem - smelly bathroom sink (needed a good bleaching).Genuine Expedia guest review
The only downside was we left bags as we checked out and then went for a walk. We came back to collect the bags, and they took a very long time to locate, as we had to get to Paddington to catch a train, it made the end of our stay VERY stressful. The hotel needs to improve this system. We were not allowed in to find the bags ourselves. Luckily the […] tube ran well and we made the train with one minute to spare, but had to run to the tube. A shame. Read moreGenuine Hotels.com guest review
"Great short stay"
Easy check in. Good breakfast. Clean room with contemporary decor. Would definatly stay again.Genuine Hotels.com guest review
"Fantastic service, comfy beds, great spot!"
Easy fast check in. We arrived early and our room was available straight away. Not a problem! Service very friendly and efficient!Genuine Hotels.com guest review
"Very good hotel"
Staff very friendly and accommodating. Very quiet and good location. Comfortable beds. Really good stay.Genuine Expedia guest review
"Great Location, Horrible Room"
The location of the Novotel is fantastic. We walked and easily bussed around London from here. The room was incredibly small (but I guess that's just London) but the pullout for our daughter was so old with springs popping out everywhere she could not sleep in it and the bathroom had so much mould in the shower door I was scared to even use it. For […] the price I am surprised at how poor the room was. Read moreGenuine Hotels.com guest review
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