All hotels in Cancun, Quintana Roo, Mexico
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereBoulevard Kukulcan Km. 13.5, Zona Hotelera, Cancun, QROO, 77500, Mexico, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
4.2 / 5Excellent

Score breakdown (from 185 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.3
  • Comfort
    4.3
  • Condition
    4.1
  • Neighborhood
    4.4
4.0 / 5Excellent
"Quiet relaxing hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The best thing is the privacy you sometimes don't find with big hotels. Is a hidden hotel with great service. Close to beach. Great views from to beach. I was told celebreties stay there.
Genuine Expedia guest review
Other trip Apr 7, 2014
A Traveler
US
5.0 / 5Outstanding
"Fabulous Haven on the Beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
My husband decided last minute that he needed a quick getaway for a long weekend away from our small business at home. He wanted to "just lay on the beach" so the weather had to be warm enough for March. He wanted alot of space as we were bringing our 19 yr.old college student & 17yr.old High school sr. These rooms were so large and accomodating that we didn't even notice the extra Bathroom in the Livingroom until we were leaving the last day. We were all able to have privacy and then get together for meals and beach time when we wanted to. My husband did a little work, son did college studying, there was a fantastic Designer Mall next door and Tennis courts not to mention the incredible beach and pool. We ate most of our meals right there, the food was incredible. The hotel was decorated with beautiful artwork (for a mature audience). We were very impressed with our experience. Usually when you go online to book a hotel, the photos are deceiving, this was even better than what we saw on the website. All I can say is "Don't forget to put on your sunscreen"!!!!! We booked transportation from the hotel for the airport and I would highly recommend doing this as there are all kinds of services trying to give you a ride. Very confusing when you arrive into Cancun.
Genuine Expedia guest review
Other trip Mar 25, 2014
Ann
US
5.0 / 5Outstanding
"Our Stay at Casa Turquesa in Cancun, Mexico"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Speechless! By far the best experience we have had with ANY hotel we stayed at in our lives! The entire staff was "Off The Charts"! Really, "Off the Charts"! There are not enough superlatives to convey our feelings about each staff member we interacted with. Professional, courteous, awesome, unbelievable.....the list goes on. My wife and I now feel that we have befriended each and every one of them. We will DEFINITELY be back to "Casa Turquesa"!
Genuine Expedia guest review
Other trip Mar 18, 2014
Joe and Becky
US
1.0 / 5Poor
"Mistake"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
I will never ever book this hotel again!! It was cheap !!
Genuine Hotels.com guest review
Response by Casa Turquesa
We are very disappointed to read your comments and unsure what aspect of your stay was unsatisfactory. We hope that you will return again in the future to allow us to demonstrate our commitment to customer service.
5 night trip with friends Mar 8, 2014
Aziz
US
3.0 / 5Good
"Nice Place, to visit, not to stay"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
the admistration does not know how to run a hotel, the place should be a musem only, not a hotel. teh hospitality cannot match the price.
Genuine Expedia guest review
Response by Casa Turquesa
We are disappointed to read your comments however unfortunately we are unable to respond fully as unaware of what problems you experienced to prompt your review.
Other trip Mar 10, 2014
AJ
US
5.0 / 5Outstanding
"return stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
I loved this hotel and location so much over New Year's that I decided to return for another visit with my mom. The staff are just wonderful. Missey is always so helpful at the front. The waiters have such style and professionalism and the food is terrific and reasonably priced. The new waiter Ernie is so friendly and fun and will bring drinks and food to the beach if you like. Even the staff that I had less interactions with were so ready to accommodate. I was in the room below my previous stay this time and it looked basically identical. There was a good bit of noise in the room above us and the A/C struggled to keep up. None of this really affected our stay however. Everything you need is in walking distance from here including shopping mall and restaurants. There is a great mexican restaurant next door called Hacienda Sisal. The pool is always very clean and the beach is not crowded here b/c the hotel is small. I can't wait to go back!
Genuine Expedia guest review
Other trip Mar 7, 2014
TL
US
5.0 / 5Outstanding
"Solo trip, beautiful and comfortable."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
This room was glorious. I loved everything about it, but next time I'm bringing my own linens. I guess I'm just sensitive to certain laundry products and the feel of fabrics. If you're not particular, they're just fine. Overall, I wish I had stayed here my entire trip. I am very eager to come to this hotel next time I'm in the Yucatan. Everything was so convenient, including any kind of shopping you would desire.
Genuine Hotels.com guest review
Response by Casa Turquesa
Thank you for posting your review and we appreciate your feedback. We are glad that you had a great stay with us and we hope to see you again soon!
2 night trip Feb 27, 2014
Summer's Best
US
5.0 / 5Outstanding
"Hidden Gem"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was our first stay in an 'art' hotel and what a great introduction. Art was nicely placed and interesting to view. The ocean view was unhindered and the room quite comfortable. The staff was great, helping with each question and the breakfast staff stood out for cheerfulness.
Genuine Expedia guest review
Other trip Mar 2, 2014
A Traveler
US
4.0 / 5Excellent
"Awesome beach, food and service."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We had a great time. The staff was so awesome! Due to the size of the property you feel like family. The beach is so nice, the service and staff could not be anymore helpful and fun. We went out for meals enough to find out the meals and price at the property was about the best around. Casa Turquesa is a real diamond in the rough and a gem.
Genuine Expedia guest review
Other trip Mar 2, 2014
A Traveler
US
5.0 / 5Outstanding
"Wish we could have stayed longer!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Due to weather conditions, our honeymoon plans got changed slightly, so we added our last night at Casa Turquesa since our initial hotel was booked. We fell in love as we pulled up, and wished we had known about it sooner as we would have gladly stayed there for our entire honeymoon! Missey in reception was awesome to work with, and checking in and out couldn't have been easier. I believe all rooms are ocean view, and we had a junior suite, which was enormous. The bathrooms are huge and beautiful, and the bed couldn't have been more comfortable. Even though our room was right off the Libby, it was still secluded with no disruptions.
Genuine Expedia guest review
Other trip Feb 22, 2014
Meghan
US
5.0 / 5Outstanding
"Wish we could have stayed longer!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Due to weather conditions, our honeymoon plans got changed slightly, so we added our last night at Casa Turquesa since our initial hotel was booked. We fell in love as we pulled up, and wished we had known about it sooner as we would have gladly stayed there for our entire honeymoon! Missey in reception was awesome to work with, and checking in and out couldn't have been easier. I believe all rooms are ocean view, and we had a junior suite, which was enormous. The bathrooms are huge and beautiful, and the bed couldn't have been more comfortable. Even though our room was right off the Libby, it was still secluded with no disruptions.
Genuine Expedia guest review
Other trip Feb 22, 2014
Meghan
US
5.0 / 5Outstanding
"Great small hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Only complaint is slow wifi. Staff was wonderful and always helpful
Genuine Expedia guest review
Other trip Feb 19, 2014
eric
US
5.0 / 5Outstanding
"Great time"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed one night and enjoyed the front beach in particular, as well as the pool, the outdoor jacuzzi, the food, the service, the cleanliness, and the art work inside and out the hotel. There is a nice convenient mall next to the hotel.
Genuine Hotels.com guest review
Response by Casa Turquesa
Thank your for posting you review and we hope to welcome you back again soon.
1 night business trip Feb 8, 2014
A Traveler
US
5.0 / 5Outstanding
"Quiet and Very Nice Place"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Would stay again, very nice.
Genuine Hotels.com guest review
Response by Casa Turquesa
Many thanks for sharing your comments. We hope that you will choose to return again in the near future.
3 night family trip Feb 6, 2014
KC
US
5.0 / 5Outstanding
"Romantic and Quiet Beachfront Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
My GF and I booked a Junior Suite King with Ocean View and it was great. Only gripe being we got 2 beds but that was what was available. Beautiful view of the Caribbean sea from our balcony we even used the Jacuzzi. Staff was very nice. Not many people around and no one actually used the pool. There are no bars except the one in one of the two restaurants they have in the hotel. Walking distance to La Isla (wonderful mall) and a luxury mall next door. It is very centrally located. If you're planning to be outside of your hotel most of the time exploring Cancun and would like a quiet hideaway to relax and enjoy the Caribbean ocean with your loved one than this is the place for you. If you're looking for lots of amenities based on other hotels and resorts in the area you won't find it here. All in all no complaints... It served its purpose for our trip.
Genuine Expedia guest review
Other trip Feb 3, 2014
Ray
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great Place. One of our favorite hotels anywhere. Very friendly staff, large, beautiful rooms, it's like staying in a museum on the beach.
Genuine Hotels.com guest review
Response by Casa Turquesa
Thank you for your kind comments - we hope that you will come back again soon!
3 night trip Jan 24, 2014
paul
US
3.0 / 5Good
"No service"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
We stayed for a short weekend trip. The room was large but had no central air conditioning and the sad little wall ac unit couldn't cool off the room. It was also extremely humid. We asked a receptionist to please help us to resolve the problem and she just fiddled with the remote and then left. The bedding was old and stained. The bed was hard as a rock. The headboard had cloth stapled to it and the phone and electrical outlets were on the headboard with holes around them. The marble floors were pretty but if you got one drop of water on them you would slip and fall. There was also no smoke detecter in the room! We were excited to enjoy the pool and pool bar but when we got in the pool was freezing and the pool bar was closed. We asked why the pool bar was closed and the receptionist said they didn't have anyone to bartend. We went down to the beautiful beach to relax but also discovered that there was no one to bring is drinks down there. So we had to walk up to the restaurant every time we wanted a beverage. Over all very disappointed with this hotel.
Genuine Expedia guest review
Other trip Jan 27, 2014
Stephanie
US
4.0 / 5Excellent
"Great relaxing "get-away""
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
If you are looking for a great place for a relaxing get-away, this is the place. The staff was very attentive and friendly. We were there for a long 4 day weekend and would do it again next year.
Genuine Expedia guest review
Other trip Jan 23, 2014
A Traveler
US
4.0 / 5Excellent
"The pool and beach area were beautiful."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The staff at the restaurant opened for breakfast and lunch were excellent. Missy, the main hotel manager was also excellent. She gave us great advice on restaurants, checked in to make sure everything was okay and took care of a problem we had with our room service order. The pool and beach were beautiful. The hotel was older with very unique and beautiful sculptors and paintings with a beautiful winding stair case. The location was great-right next to a mall and restaurants. The only concerns for some people are: No work out room, tennis rackets and court were old, our hot tub outside our room was also old, only ESPN was in English and it is very quiet, with no bar, action, music, swim up bar. But if you want a good location, beautiful, unique and quiet it is great place to stay.
Genuine Expedia guest review
Other trip Jan 6, 2014
A Traveler
US
5.0 / 5Outstanding
"gorgeous quiet hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
First stay here. This is a gorgeous hotel. All of the staff was so friendly and helpful, from the waiters to the guys replacing towels. Our room was spacious and clean. The housekeeper took good care every day. There are marble floors throughout which help keep it cool but the room has AC. At night the hotel was quiet. Loved the pool area and our beach was not crowded b/c the hotel is small. The restaurant at the pool is a great place to have breakfast and lunch. We didn't eat supper there. There is a fee for internet but worth it. We got signal all the way to the beach. We saw a few kids but not many (which is the way we like it). There are not kid activities here. Although the hotel is not adult-only, it has that kind of vibe. I plan on returning.
Genuine Expedia guest review
Other trip Jan 3, 2014
TL
US
5.0 / 5Outstanding
"open to all must-see sights"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent..
Genuine Hotels.com guest review
Response by Casa Turquesa
Thank you for your review of Casa Turquesa. We hope to see you back again soon!
3 night trip Dec 3, 2013
Ash
US
4.0 / 5Excellent
"Pleasant Stay . Just as expected."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
A little bit hidden but once you find it you'll won't miss it again it is located right next to a shopping center but well away from main road. The entrance is not very nice, there is a hill to front door and parking is kind of awkward. Lobby is just as in pictures beautiful view to the turquoise sea and their well maintained grounds and pool. Check-in was a breeze. Miguel was very friendly and made us well welcome and were in our room in no time. Again rooms are just as in pictures, very spacious and clean. Had a garden room right by pool and restaurant. Which was great to walk right out to pool and watch sunrise or look down at beach and watch the weaves. We had breakfast included and it was excellent as was the service. Their breakfast breads are a must since they are made there each day. Found all staff friendly and always willing to accommodate. The beach of course is gorgeous and the sunrise different each day. This is a peaceful place and we totally enjoyed it especially after busy day. Check-out was also quick but not very friendly young lady not very interested since we were leaving I guess. We had a pleasant stay.
Genuine Expedia guest review
Other trip Nov 27, 2013
Nina
US
4.0 / 5Excellent
"Small hotel with lots of character"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
This is a charming hotel with beautiful paintings and sculptures everywhere. It was very quiet and relaxing after a week in an all inclusive resort. The location is ideal, next to shopping and restaurants.
Genuine Expedia guest review
Other trip Nov 26, 2013
Christel
US
3.0 / 5Good
"Nice Hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Hotel staff was very pleasant and helpful. Nice view of beach from my room. Only one problem..........they charge an extra $ 20 USD to use the WiFi for 24 hours. For paying $ 100 USD per night, I would expect free access to the WIFi..............
Genuine Hotels.com guest review
Response by Casa Turquesa
Thank you for your kind comments. We are happy that you enjoyed your stay with us and hope to welcome you back again soon.
1 night trip Nov 14, 2013
D. Malone
US
4.0 / 5Excellent
"Peaceful,elegant, with spectacular beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Small boutique type of place, more like an art gallery with sofas, suites , beach...
Genuine Expedia guest review
Other trip Nov 8, 2013
Hugo
US
5.0 / 5Outstanding
"Great little hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderful little hotel . Very convenient location. Beautiful rooms, right on the beach, adjacent to shops, restaurants, buses. Miguel, Oswoldo and the young lady working reception were very pleasant and couldn't have been more helpful. High price for internet service was only drawback.
Genuine Hotels.com guest review
Response by Casa Turquesa
Thank you for taking the time to post a review on your recent stay with us. We hope to welcome you back again soon!
5 night trip with friends Oct 22, 2013
Bernard
US
3.0 / 5Good
"Feels dated"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
There's really nothing wrong with the hotel but you feel like you're going back in time, to the 90s, when you get there. Everything is clean and well-maintained but just feel dated. Hotel was very quiet, almost felt abandoned, when we were there for a single night before heading down to Tulum. Restaurant staff was friendly but the food was way over-priced consdering the very mediocre experience. Overall a nice hotel that needs some energy, life ... and some remodeling.
Genuine Hotels.com guest review
Response by Casa Turquesa
Thank you for taking the time to leave your feedback on your stay. Our guest comments are very important to us to know what we are doing right and areas where we need to improve. With this is mind, we have taken your comments onboard to look at how we can improve matters. We hope to welcome you back to Casa Turquesa again in the future.
1 night romance trip Oct 12, 2013
Jeppe Christensen
US
5.0 / 5Outstanding
"beautiful boutique hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Beautiful, unique little place right on the beach. We were really pleasantly surprised. Lovely decor, pool, and in-house restaurant, friendly staff. The only downside is that wifi is expensive, but if you can deal with that, this place is a much better than a giant resort.
Genuine Hotels.com guest review
Response by Casa Turquesa
Thank you very much for your comments and we hope to welcome you back again soon!
1 night trip with friends Sep 29, 2013
Kylee
US
4.0 / 5Excellent
"A boutique hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Casa Turquesa is a small hotel, with direct access to the beach. The rooms are a good size, with sea views, and the ambience is idiosyncratic, with original art and statues dotted about. More of the latter can be found in the gallery attached to the hotel. Dining is of good quality, with meals all individually prepared (rather than the buffet style offerings that some larger hotels offer). Wifi is a charged extra which is rather expensive. There are numerous restaurants along the Kukulcan Blvd and we found La Isla centre (12 minutes walk away) a good place to visit for these as well as some shopping.
Genuine Expedia guest review
Other trip Sep 5, 2013
Has & Rog
US
2.0 / 5Fair
"definitely not a 4 star"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
Rooms look aged, bathrooms tiles were not cleaned well (stains all over). You have to call the front desk to get a key/lock to the safe. Front desk not very helpful with tourism information. The key to the room was able to open the room next to ours. The beachfront of this hotel is actually where the red flags are(no swimming allowed) so we had to walk down the beach a bit to the next hotel to actually swim in the sea. The only redeeming quality of this place was that it is right next to the mall.
Genuine Hotels.com guest review
Response by Casa Turquesa
We are sorry to learn of your problems whilst staying with us. We will address the points that you have raised with the relevant departments within the hotel in order to improve services provided to our guests. Please note the beach flags area system used to ensure our guests safety and the red flag is used when we advise against swimming in the sea due to weather conditions.
4 night trip with friends Aug 30, 2013
A Traveler
US
4.0 / 5Excellent
"Close to shopping and public transportation"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
restaurant staff were accomodating and provided great service; however front desk staff not very knowledgeable and not very caring.
Genuine Expedia guest review
Response by Casa Turquesa
Thank you for your comments to know areas where we need to improve - your feedback is very important to us. We hope you will return in the future in order for us to demostrante our commitment to customer service.
Other trip Aug 18, 2013
A Traveler
US
4.0 / 5Excellent
"beautiful hotel with average service"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice hotel. Prime location. Big rooms. Food in the hotel restaurant is terrible. It also restaurant Celebrity on site, which we did not used because we did not see any customers there during our 3 days stay.
Genuine Hotels.com guest review
Response by Casa Turquesa
Thank you for taking the time to post a review on your stay - feedback from our guests is very important. We hope to welcome you back again in the near future.
3 night trip Jul 21, 2013
Igor
US
5.0 / 5Outstanding
"Great week in Cancun"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The Hotel was great. The hotel and the staff were amazing. There are only 32 rooms for a peaceful vacation. The view from the room and the beach was great.
Genuine Hotels.com guest review
Response by Casa Turquesa
I am very happy to read your review! Thank you for taking the time to post your comments. I hope to welcome you back again in the near future.
5 night romance trip Jun 29, 2013
Ralph & Jackie
US
4.0 / 5Excellent
"Great hotel"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Great for a quiet stay. Not a place if you want to party.
Genuine Expedia guest review
Other trip Jun 27, 2013
A Traveler
US
5.0 / 5Outstanding
"Excellent like home and very convienient"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is small but likes home, there are a lot of sculptures, paintings and some pianoes. It generates artistic atmosphere which is very different from businss hotel. My wife and I stayed in this hotel for 9 days, we have amazing time in this hotel. The room we stayed is large which is more than 60 square meter. We can view the beautiful ocean when we sit on the bed.There are shopping malls like LiverPool and Luxury Avenue near this hotel. The staff in this hotel is also very enthusiastic.
Genuine Expedia guest review
Other trip Jun 26, 2013
A Traveler
US
5.0 / 5Outstanding
"Better then the big ones"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Smaller and very clean hotel directly at the beautiful beach. Very friendly staff and a rich breakfast.
Genuine Hotels.com guest review
Response by Casa Turquesa
Thank you for posting your comments. We hope to see you back at Casa Turquesa in the near future.
Other trip Jun 22, 2013
Hermi4u
US
5.0 / 5Outstanding
"Great place to get away and relax!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Extremely satisfied and will not only be returning on our own but will highly recommend it to our friends! Wonderful facility with beautiful view of the ocean. The privacy was amazing and the hotel was fantastic! If you are looking for a place to get back in touch with your significant other I would recommend Casa Turquesa!!
Genuine Hotels.com guest review
Response by Casa Turquesa
Thank you for your great review of your stay at Casa Turquesa. We look forward to welcoming you back again soon!
1 night romance trip Jun 13, 2013
Yvonne & Tony
US
5.0 / 5Outstanding
"The place to stay in cancun to really get away"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I wanted a quiet, relaxing, vacation where I could disappear for a couple of days. This was exactly what I was looking for.
Genuine Expedia guest review
Response by Casa Turquesa
Thank you for your comment - this is exactly what Casa Turquesa is about - a peaceful relaxing retreat from the world!
Other trip May 29, 2013
Elle
US
4.0 / 5Excellent
"Good hotel - very calm and quiet"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Our hotel room was big with wide partial ocean view. It was very clean, all the staff members were very polite and the breakfast (not buffet) was excellent. The wide beach with white sand was superb, and was right in front of the hotel. The hotel was small with superb paintings on the wall were beautiful and stone sculptures all over the compound. I heard that it was a house of a rich man that was converted to a hotel.The approach to the room was dark and was somewhat complicated. We stayed 9 days when toilet was leaking several times and airconditioning failed two times. No coffee in the room, but there was free drinking water bottles. There was a swimming pool which was under maintenance all the days. There is a taxi stand outside the hotel and one of the best Malls was very close. The public buses were very frequent and very cheap. For our local travel, we could not get much help from the hotel. We paid $149/day with breakfast.
Genuine Expedia guest review
Other trip Apr 26, 2013
Prof. Bimal
US
5.0 / 5Outstanding
"Casa Turquesa is in a beautiful place."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice but very quiet. I would have liked a little more action, i.e. music and fun. Very few people were there but all very nice. They didn't let me have a return shuttle ride to the airport and I thought this was part of the deal. I was driven to the hotel by my tour leader but had to return by taxi.
Genuine Expedia guest review
Other trip Apr 20, 2013
Jane
US
4.0 / 5Excellent
"nice enough, could use a paint job"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
This 'boutique' hotel makes a great first impression - the lobby is very posh with artwork everywhere. However, on closer look, the upkeep of the place is a little behind, in terms of general maintenance. The hotel shows its age. Having said that, the rooms are very large and nice enough, and the pool area is very nice. We were one of a handful of guests when we stayed (Easter weekend), and as such the pool and restaurants were nearly deserted. The place may have had a different feel if it were more populated.
Genuine Expedia guest review
Other trip Apr 1, 2013
David
US
5.0 / 5Outstanding
"A hidden gem"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I remember when this place opened and it was the most prestigious place in Camcun. Celebrities and the super rich stayed here and it was out of reach for the rest of us. Now it's not, and you see the furnishings and decor that made this hotel a draw. The size of the hotel is perfect. We parked a few feet from the front door, and the art is beautiful and interesting. We will be back.
Genuine Hotels.com guest review
1 night trip Mar 16, 2013
Señor Feliz
US
4.0 / 5Excellent
"Great location, comfortable stay, will recommend"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Casa Turquesa has a great location. Within 10 minutes of walking, you can get to two large malls, each with great eateries inside. The beach was very clean and not crowded by tourists. Hotel staff was nice and the rooms are comfortable. Try to get a room from floor 2 or above to get a view of the ocean. We also enjoyed having a bath tub on the balcony. Being able to jump in it after a day of traveling was relaxing. Things to watch out for: 1) slippery tile floor. This resort does not have carpet and if you don't dry yourself properly after getting out of the swimming pool or hot tub, you might slip easily. 2) Two nights in a roll, we got phone calls in our room at 4 AM. When we picked up, there was no one there. Asked the front desk and they didn't know what's going on because they don't have staff in early mornings. Recommended: Disconnect the telephone before going to bed.
Genuine Expedia guest review
Other trip Mar 17, 2013
N.
US
3.0 / 5Good
"Great Romantic Getaway"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Beautiful hotel. Great for couples, not for those looking to experience the night life in Cancun. Local dinning is moderate to expensive. The dinning in house is lovely but expensive. Gorgeous pool, enjoyed to spa tub outside. Would visit again.
Genuine Hotels.com guest review
2 night business trip Mar 10, 2013
A Traveler
US
5.0 / 5Outstanding
"Wonderful intimate hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved the view and small hotel. Beds were a bit too firm and pillows also.
Genuine Hotels.com guest review
2 night romance trip Feb 28, 2013
lenore
US
5.0 / 5Outstanding
"A gem in the middle of the monster hotels..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
What a great find. You can stay at the Westin or some other huge hotel but you will pay more for less. I'd recommend adding the breakfast to your room- it has fresh fruit plate (big one), juice, breads, and choice of eggs (even an omelete) and a small portion of hash browns. The rooms with ocean views were beautiful and very spacious. Staff was very friendly. We will go back for sure.
Genuine Hotels.com guest review
2 night trip Mar 1, 2013
A Traveler
US
4.0 / 5Excellent
"A few days at the beach while in Cancun"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved this hotel. Only 2 things erked me while on my visit, the wifi was expensive ($20 American for 24hrs) and the bed was very hard. Besides that all was great and the staff were very pleasant.
Genuine Hotels.com guest review
3 night trip with friends Jan 13, 2013
Kaiden
US
5.0 / 5Outstanding
"Families with young children"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We traveled with 3 small children (5, 7, and 9). Wanted a "do it yourself" vacation, so rented a car, chose a hotel with space (more than 1 bedroom), and did a lot of day trips. The hotel itself was outstanding. Our room (601) was a palace with 3 bedrooms and 4 bathrooms, right out on the beach. It is disconnected from the rest of the hotel but that worked for us. We ordered breakfast each morning and they delivered it promptly (the restaurant is right upstairs) in our room on the huge dining room table. Location is pretty far south in the hotel zone, which made trips to playa del carmen and xcaret a lot closer; but made trips into downtown cancun (only did it once) longer. Close to La Isla shopping and entertainment center with lots to do for kids. We wanted variety so chose not to do the all inclusive option. Not for families that prefer to stay in hotel/resort for entire vacation.
Genuine Expedia guest review
Other trip Jan 8, 2013
A Traveler
US
2.0 / 5Fair
"Expected more"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Stayed ony 2 of 4 nights, and left. No air conditioning/broken in our room & it was hot and muggy. Said they'd fix it at 9 am next day, not good enough for us. Tried to give us room next door. AC not working well there either. Finally let us stay in a room with AC on first floor. Lobby and art nice. No ammenities, no hotel, Cancun or their own hotel info or room service menu in room. No coffeemaker in room. Asked for, never given. We were the only couple there Tuesday b4 Thanksgiving. No cushions for wood pool lounges or up at sunset viewing point. No service at the pool. no drinks, nothing. Were doing 2 areas of construction making all kinds of noise Wednesday. Couldn't sit t the pool or are room due to severe noise. There was minimum towels. 1 washcloth between the sink and far away shower. No Fire alarm in room, Empty on ceiling. Bed as hard as marble, giving back spasms. Could only take 2 nights. Slept on the loveseat. We thought we were going to a special romantic "boutique" hotel. You can tell they are not doing well and things are getting run down. We wasted 2 days of our vacation there before we moved to Barcelo's.
Genuine Expedia guest review
Other trip Dec 24, 2012
Sunny
US
5.0 / 5Outstanding
"Peaceful gem on the busy hotel strip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful boutique hotel with lots of art and sculptures which set it apart from other chains. The room and bathroom were huge with a large sliding glass door and window overlooking the beautiful pool and the Caribbean Sean. A definite gem.
Genuine Expedia guest review
Other trip Dec 12, 2012
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews