"Good hotel - very calm and quiet"
Our hotel room was big with wide partial ocean view. It was very clean, all the staff members were very polite and the breakfast (not buffet) was excellent. The wide beach with white sand was superb, and was right in front of the hotel. The hotel was small with superb paintings on the wall were beautiful and stone sculptures all over the compound. I […] heard that it was a house of a rich man that was converted to a hotel.The approach to the room was dark and was somewhat complicated. We stayed 9 days when toilet was leaking several times and airconditioning failed two times. No coffee in the room, but there was free drinking water bottles. There was a swimming pool which was under maintenance all the days. There is a taxi stand outside the hotel and one of the best Malls was very close. The public buses were very frequent and very cheap. For our local travel, we could not get much help from the hotel. We paid $149/day with breakfast. Read moreGenuine Expedia guest review
"Casa Turquesa is in a beautiful place."
Very nice but very quiet. I would have liked a little more action, i.e. music and fun. Very few people were there but all very nice. They didn't let me have a return shuttle ride to the airport and I thought this was part of the deal. I was driven to the hotel by my tour leader but had to return by taxi.Genuine Expedia guest review
"nice enough, could use a paint job"
This 'boutique' hotel makes a great first impression - the lobby is very posh with artwork everywhere. However, on closer look, the upkeep of the place is a little behind, in terms of general maintenance. The hotel shows its age. Having said that, the rooms are very large and nice enough, and the pool area is very nice. We were one of a handful of guests […] when we stayed (Easter weekend), and as such the pool and restaurants were nearly deserted. The place may have had a different feel if it were more populated. Read moreGenuine Expedia guest review
"A hidden gem"
I remember when this place opened and it was the most prestigious place in Camcun. Celebrities and the super rich stayed here and it was out of reach for the rest of us. Now it's not, and you see the furnishings and decor that made this hotel a draw. The size of the hotel is perfect. We parked a few feet from the front door, and the art is beautiful […] and interesting. We will be back. Read moreGenuine Hotels.com guest review
"Great location, comfortable stay, will recommend"
Casa Turquesa has a great location. Within 10 minutes of walking, you can get to two large malls, each with great eateries inside. The beach was very clean and not crowded by tourists. Hotel staff was nice and the rooms are comfortable. Try to get a room from floor 2 or above to get a view of the ocean. We also enjoyed having a bath tub on the balcony. […] Being able to jump in it after a day of traveling was relaxing. Things to watch out for: 1) slippery tile floor. This resort does not have carpet and if you don't dry yourself properly after getting out of the swimming pool or hot tub, you might slip easily. 2) Two nights in a roll, we got phone calls in our room at 4 AM. When we picked up, there was no one there. Asked the front desk and they didn't know what's going on because they don't have staff in early mornings. Recommended: Disconnect the telephone before going to bed. Read moreGenuine Expedia guest review
"Great Romantic Getaway"
Beautiful hotel. Great for couples, not for those looking to experience the night life in Cancun. Local dinning is moderate to expensive. The dinning in house is lovely but expensive. Gorgeous pool, enjoyed to spa tub outside. Would visit again.Genuine Hotels.com guest review
"Wonderful intimate hotel"
Loved the view and small hotel. Beds were a bit too firm and pillows also.Genuine Hotels.com guest review
"A gem in the middle of the monster hotels..."
What a great find. You can stay at the Westin or some other huge hotel but you will pay more for less. I'd recommend adding the breakfast to your room- it has fresh fruit plate (big one), juice, breads, and choice of eggs (even an omelete) and a small portion of hash browns. The rooms with ocean views were beautiful and very spacious. Staff was very […] friendly. We will go back for sure. Read moreGenuine Hotels.com guest review
"A few days at the beach while in Cancun"
Loved this hotel. Only 2 things erked me while on my visit, the wifi was expensive ($20 American for 24hrs) and the bed was very hard. Besides that all was great and the staff were very pleasant.Genuine Hotels.com guest review
"Families with young children"
We traveled with 3 small children (5, 7, and 9). Wanted a "do it yourself" vacation, so rented a car, chose a hotel with space (more than 1 bedroom), and did a lot of day trips. The hotel itself was outstanding. Our room (601) was a palace with 3 bedrooms and 4 bathrooms, right out on the beach. It is disconnected from the rest of the hotel but that […] worked for us. We ordered breakfast each morning and they delivered it promptly (the restaurant is right upstairs) in our room on the huge dining room table. Location is pretty far south in the hotel zone, which made trips to playa del carmen and xcaret a lot closer; but made trips into downtown cancun (only did it once) longer. Close to La Isla shopping and entertainment center with lots to do for kids. We wanted variety so chose not to do the all inclusive option. Not for families that prefer to stay in hotel/resort for entire vacation. Read moreGenuine Expedia guest review
Stayed ony 2 of 4 nights, and left. No air conditioning/broken in our room & it was hot and muggy. Said they'd fix it at 9 am next day, not good enough for us. Tried to give us room next door. AC not working well there either. Finally let us stay in a room with AC on first floor. Lobby and art nice. No ammenities, no hotel, Cancun or their own hotel […] info or room service menu in room. No coffeemaker in room. Asked for, never given. We were the only couple there Tuesday b4 Thanksgiving. No cushions for wood pool lounges or up at sunset viewing point. No service at the pool. no drinks, nothing. Were doing 2 areas of construction making all kinds of noise Wednesday. Couldn't sit t the pool or are room due to severe noise. There was minimum towels. 1 washcloth between the sink and far away shower. No Fire alarm in room, Empty on ceiling. Bed as hard as marble, giving back spasms. Could only take 2 nights. Slept on the loveseat. We thought we were going to a special romantic "boutique" hotel. You can tell they are not doing well and things are getting run down. We wasted 2 days of our vacation there before we moved to Barcelo's. Read moreGenuine Expedia guest review
"Peaceful gem on the busy hotel strip"
Beautiful boutique hotel with lots of art and sculptures which set it apart from other chains. The room and bathroom were huge with a large sliding glass door and window overlooking the beautiful pool and the Caribbean Sean. A definite gem.Genuine Expedia guest review
"The jewel of the hotel zone"
Casa Turquesa is a jewel in the Hotel Zone. The outstanding staff makes you feel as if they can't do enough for, just ask and it is done. It is literally a museum you live in.Genuine Expedia guest review
BEAUTIFUL,PEACEFUL, AND CLASSY !! THE BEST SERVICE I HAVE EVER HAD AND LOCATION WAS INCREDIBLE. THE FOOD WAS EXCELLENT, BEACH AND POOL PERFECT, AND WE FELT SAFE AT ALL TIMES !! WE HIGHLY RECOMMEND NAUTILUS SCUBA DIVING. AGAIN THE BEST THAT WE HAVE EVER WORKED WITH ANYWHERE !Genuine Hotels.com guest review
"my opion is there is plenty of room for improvemen"
not really warm the responsible for the restaurant near the pool was arrogant and anti american he made you feel you didnt want to come back could of been much more hospitable other wise the hotel was beautiful but cancun would definetly not be a return trip besides shopping ect., its a tourist trap and besides the beautiful water it was a waste of […] money and the airport scene with all the hungry ladrons anyway good luck Read moreGenuine Hotels.com guest review
"Quiet, intimate hotel!"
I stayed here four days during the slow season. The restaurants are very expensive, so ended up eating most of my meals elsewhere, or having snacks I purchased. Housekeeping was somewhat disappointing, as they didn't seem to have any set hours and would change my towel arrangements. I like a face towel in the shower, and it disappeared the last day.One […] day I had two hand towels, and the next day only one. The location is central and next to a fancy shopping mall. It is very nice to see the paintings and statutes everywhere. The view from my balcony was magnificent and I was able to appreciate marvelous sunrises. I also was able to have a massage and facial for only $50 US dollars, which was ok, not outstanding. Read moreGenuine Expedia guest review
Staff was very friendly and helpful. Room was big and clean. Unfortunately, the hair dryer didn't work. Jacuzzi was outside and it was quite dirty. I couldn't use it. The outside pool is gorgeous. Beach is very clean.Genuine Expedia guest review
"Very roomy room!"
We were so happy with everything. One minor detail would have made it superb...pillows that were not hard and large. Thank you for a short but sweet stay.Genuine Expedia guest review
"Hotel is falling apart"
We stayed one night in this hotel, it looks impressive from the outside and the pool is nice however our room was falling apart; Electrical sockets loose by the bed, water dripping through the ceiling, TV remote broken, no hairdryer, no coffee machine, weak shower, receptionist did not speak english, no business center to print boarding pass, all in […] all pretty poor. Read moreGenuine Hotels.com guest review
This hotel is not much to look at as you enter, but once we got to the top of the driveway, that incredible view through the lobby put our minds at ease. I love the way the hotel is set up; they tood us it was full, but we barely heard anyone. The bathroom was gigantic and the view from the big balcony spectacular. I'd give the comfort and decor higher […] marks, but the bed was very hard, they were a little short on toiletries, and the decor of the rooms was a bit tacky.Not major issues, and the restaurant was very good (overpriced, though standard for the hotel zone). the only real problem was trying to get service at poolside (though the pool could use some cleaning and maintenance), but that did not cause much of a problem. It was incredibly quiet and oeaceful, and having the Kukulkan mall across the street made stocking up on cigars easier. We had a car, so the location was fine; without one you'd be kind of isolated, but if you like the hoteo zone experience, at least there are tons of buses and it's semi-walkable. Great for a base of operations during the sightseeing portion of the trip. Wonderful place to have a cigar and a drink while looking at the ocean. Read moreGenuine Hotels.com guest review
"Close to Malls and shopping"
I had a wonderful stay at Casa Turquesa. I wish I could have stayed longer. Beautiful views of the ocean. Nice and wonderful staff. Hotel maid needs some improvement. Over all I had a wonderful time.Genuine Hotels.com guest review
"Quick trip on business"
This is a very nice small hotel - excellent actually. The beach view Jr Suite was great - actually much bigger than needed for a 2 day trip - but I decided to scout out this hotel for a potential visit at another time. The only thing I think needs to be done is to have a lighted sign on the hotel facing the main road in the hotel zone. It is up high […] and not lighted so very hard to see at night. Read moreGenuine Hotels.com guest review
Given the many positive reviews of this hotel, it is disappointing to have such a different experience. While the staff are very friendly/professional, the room was clean, and the hotel is situated in a lovely area with beautiful views of the ocean, it was the overall condition of the room that was the letdown. The minor letdowns included a room with […] furniture that is seriously outdated, wall sockets not properly screwed in the walls, bath mats at the sides of the bed, no soundproofed walls, rusted drains in each area of the bathroom, and calcification stains in the bathtub. The worst issue was the musty smell of the room, linens and towels, strong enough to not be able to ignore, and a bed that did not feel clean. This place is very well intentioned, but needs to invest in updating the place so that it doesn't feel like one is trying to cover up the outdated state of the rooms. Read moreGenuine Expedia guest review
Fabulous boutique stay! The service was impeccable and friendly. The artwork was amazing - especially the sculptures. We happened to stay when some of the artists were actually staying in the hotel and we got tour of their work - including some work in progress. The staff even made a homemade birthday cake for one of our party who had a birthday over […] our stay. A great, quiet hotel for adults who want a haven away from the crowds. Read moreGenuine Hotels.com guest review
"The beauty of the mexican houses"
Best place to stay if you want to avoid the crowd and have a wonderful get away.Genuine Expedia guest review
"Cozy and stylish A+ retreat"
This is a fantastic cozy getaway for those wanting to retreat from the hassle of Cancun. Beatifully decorated, only 30 rooms, wide rooms, everything with great style and boutique decoration. Private Jacuzzi on your balcony is the best.Genuine Expedia guest review
"Good for the Independent Traveler"
In the off season, the hotel seems to let things slide a bit, but we were proactive and asked for things that were not being offered, but we knew were available (like a table outside, and umbrella for poolside, etc..) but they were happy to accommodate when we asked... and then the next day...all the loungers had umbrellas out, and the restaurant set […] up all the outdoor tables. If you take the initiative, everything was great. Clean rooms, super nice staff. We did not get the all inclusive, as the menu is limited. There are several restaurants in walking distance and there is a taxi station just outside the hotel that serves the mall traffic. Read moreGenuine Expedia guest review
"WONDERFUL INTIMATE GETAWAY"
We very much enjoyed out stay. Staff was very friendly and rooms very nice. The kitchen even cooked our fish that we caught deep sea fishing one evening for dinner! If you don't want a big resort and like a more intimate setting...highly recommended!!Genuine Hotels.com guest review
"A jewel in the sand"
Casa Turquesa is a boutique hotel from a prior era unlike anything in the Cancun Hotel Zone. Wlth amout 30 rooms and suites you feel like you are in your own personal villa. The statuary and art work overflow from the museum next door, there are no pool games or drinking contests. For a quite and relaxing vacation in the heart of Cancun, Casa Torquesa […] is our first choice. We have stayed there four or five times and many other resorts in Cancun and Playa del Carmen, this is our favorite. Read moreGenuine Expedia guest review
"Beautiful & relaxing; just don't check in early"
My husband and I stayed 3 nights @ Casa Turquesa because we absolutely love small, cute, boutique hotels. Cancun has a ton of great 4 - 5 star resorts/hotels that boast numerous amenities, but the crowds due to the fact that they have hundreds of rooms always turn us off. Casa Turquesa was perfect in that regard--only about 20 - 30 rooms, never crowded, […] very attentive staff, quiet, relaxing and very enjoyable. The only negative we experienced during our stay was check in. Granted we did arrive at 2PM, but upon check in they offered us a room on the first floor basically right next to the pool, so I requested something higher up with a full ocean view. Well the young lady at the front desk insisted that the first floor room was all that was available. It wasn't until my husband's insistence did a oceanfront room magically become available for our full stay. She told us it had to be cleaned first but would be ready by 4PM (which was fine and worth the wait). 3.5 hours later (~5:30PM) we finally got our room. It was no doubt beautiful, but coming off a long flight and having to wait over 3 hours in the lobby in the heat was not a great way to start the vacation. All the servicemen, waiters, security guards, etc we ran into after check in were top-notch!! It was just that 1 lady at the front desk who spoiled our first day in Cancun. Fortunately, that didn't put a damper on the rest of our stay as we absolutely loved the room, the hotel, the restaurant, the drinks, and the overall experience and would definitely stay there again and recommend to others. Read moreGenuine Hotels.com guest review
"Needs more organization to be a 4 Star Hotel....."
First let me say this Hotel has a great beach, great central and safe location near huge shopping centers and great food. We stayed here because the hotel we usually stay at the Aqua went all adult. We have two children. Considering the Expedia rating of 4 stars I thought we were on the right track. This is not near a 4 star hotel but it could be with […] proper management, better food and a little time spent making the entrance more grand. We had a room issue. We paid extra for an ocean front room but were given a ocean view. The manager upgraded our room to a great big room. There was more confusion than necessary on that issue but it was handled above and beyond. As mentioned in the reviews all the staff was very helpful and friendly and really tried to make our trip special. Here is the difference between a 4 star and what we experienced. We had to keep asking to get our room made up, the turndown service that was supposed to be nightly happened only once, the cookies and coffee that were to be at our room in the morning were there 4/8 nights. It takes organization to be a 4 star hotel and at this time the place is just not organized. As far as the grounds and the beach, both are magnificent. The rooms are huge! The people are more than friendly. The food is decent at the hotel but not great. Like I said with some organization and better food it would be a 4 star hotel. Currently I’d say 3.25 stars but with a lot of personality. Read moreGenuine Expedia guest review
This is a perfect quaint hotel located amid the huge Cancun hotel scene...Access to the beach is so easy...it feels like it belongs to you...Restaurant was delightful and very good!! Perfect if you like intimate surroundings and interesting art...Genuine Hotels.com guest review
Response by Casa Turquesa Thank you for your great review and we hope that you will come back and visit us again soon!
"Intimate and relaxing"
This is a great small, intimate hotel on a beautiful beach with all of the amenities you could want and great service to go with it. Set amidst all the large "all-inclusive" type resorts, this one sets like a jewel in the middle and is close to all of the shopping and restaurants that have made the hotel zone in Cancun so popular.Genuine Hotels.com guest review
Response by Casa Turquesa Thank you for your great review -we are delighted to read your comments. We hope that you will choose to return to Casa Turquesa on on your next visit to Cancun.
"Great location in Cancun"
Overall this hotel was excellent and exactly as described. Room was perfect and the view was amazing. Great location also, within walking distance of La Isla mall and bus stop right by the hotel. The food in the restaurant was very good. Only negative point was the fee for the wi-fi, $20 per day in 2014 is pretty steep.Genuine Hotels.com guest review
Response by Casa Turquesa Thank you for taking the time to post your review regarding your recent stay with us - we value feedback from our guests and we have taken your comment regarding wifi charges on board. We hope that you will choose to stay with us again on your next visit to Cancun.
A great way to complete our vacation...in the lap of luxury!Genuine Hotels.com guest review
Response by Casa Turquesa Thank you! We hope that you will return again soon.
Lovely hotel, beautiful pictures in the hotel, beautiful setting staff friendly and knowledgable.Genuine Expedia guest review
Superb hotel, really large suite, great service, only had two days, wish it had been more!Genuine Hotels.com guest review
Response by Casa Turquesa Thank you for your kind comments and we hope to see you again soon at Casa Turquesa!
"Quiet and very relaxing"
I was treated like royality, I was travelling alone and treated just the same if not better. I will stay at this hotel again next time I'm in Cancun for sure. Great service from everyone. :))Genuine Hotels.com guest review
Response by Casa Turquesa Thank you for taking the time to post a review on your stay with us and we are very happy to read your comments. We look forward to welcoming you back again soon!
"Great location and views!"
We realy enjoyed staying at Casa Turquesa, the rooms are very nice and clean, the service quality is very good and its located in a perfect spot at the Cancun's hotel zone. We'll gladly stay there again!Genuine Hotels.com guest review
Response by Casa Turquesa Thank you very much for your great review. We hope to welcome you back again the near future.
"Quiet hotel near shopping centre."
Good hotel on the hotel strip of cancun. Close to a big shopping centre and lovely japanese restaurant. The Hotel itself was clean with a great size room and bathroom. The hotel staff were not very friendly or accommodating but nice enough.Genuine Expedia guest review
"Excellent, apart from no tea/coffee in room"
Very nice hotel. Obvious close to the beach (everywhere is in Cancun) but good location nonetheless. I liked the slightly quirky decor with statues all around the hotel. I loved the towel animals made uo each day in the room service. Only down side is that there were not any tea/coffee making facilities in the room. I found this quite a problem. But […] otherwise excellent. Read moreGenuine Expedia guest review
Response by Casa Turquesa Thank you very much for posting a review on your recent stay and I am happy to read that you had an excellent stay with us. We do not offer tea/coffee making facilities in the room however we do offer 24hour room service which can provide tea/coffee on request.
We stayed here for the first leg of our honeymoon and it surpassed all expectations!we were greeted with champagne and cheese, fab service and the artwork around the hotel made it a beautiful place to stay. The pool was lovely, two seconds from the beach. The only complaint we had was the wifi was expensive.Genuine Hotels.com guest review
Response by Casa Turquesa Thank you for taking the time to post a review of your stay and I am happy to hear that you enjoyed your Honeymoon with us. Feedback is very important to us to know where we are performing well and areas to improve. I hope that you choose to stay with us again in the future.
"Good but could be a lot better"
Overall, the Casa Turquesa is not at all bad if what you want is a big room, big bathroom, and a simple guest service experience. I would stay again provided they fix their horrible internet service. What is good? The room was very spacious: I had a jr. suite with balcony and jacuzzi--very pleasant. The bathroom was huge with separate bath and shower, […] and overall it has a feeling of 1970's luxury--though of course times change...The internet service is expensive and it doesn't work--it cuts out when it is there at all, is very slow, and in this day and age is unacceptable, as are the charges. The beds are hard (good) but cheap feeling, and the bedding is polyester low quality sheets and unappealing artificial feeling bedcovers. I can't comment on the food and dining as I chose not to eat, in part because the dining experience looks very uninviting, not nicely lit, and sort of creepy feeling. The staff were very nice in a genuine and normal way, not like the faux-obsequiousness you get at most Cancun hotels. The pina colada I had at poolside was commendable in that it was made from scratch instead of from a mix, and that makes all the difference. The pool area is small, but if you are like us, where the beach is what counts, the beach here is excellent--very deep, and ideal for swimming, sunning. The location is very good just behind Plaza Kukulcan and its restaurants and shops. I would stay here again if they fixed the internet and updated the bedding and beds. Read moreGenuine Hotels.com guest review
"Value for money, underrated"
This hotel is underrated. It's a beautiful hidden treasure. When we first drive into the street we were shocked and expecting the worst seeing as this was a budget stay for our first couple of nights. Boy were we in for a great surprise once we went through the gates and drive up to the top. Amazing sea views from this hotel. We loved this hotel because […] there was hardly anybody at the pool or beach when we were there. The staff are super friendly. We were lucky enough to check in as soon as we arrived at 10.30am. They were very accommodating as we had been on an overnight flight from LA with a stopover at Mexico City. We had our 6 year old and she also loved the hotel. This is definitely value for your money. Read moreGenuine Expedia guest review
"Clean, best ocean view"
Hotel is small. BUT, Room was big and clean enough with best ocean viewGenuine Hotels.com guest review
"Gorgeous boutique hotel in good location."
Wow, what a gorgeous hotel! We loved all of the artwork and sculptures, and the feel was total relaxation. There are only about 30 suites in the hotel, so it is very boutique and quiet which we loved. We stayed end of May 2012 before peak season, so it felt like we were the only ones in the hotel...we saw maybe 2 other couples while we were there. The […] service of the staff was wonderful, and unlike most places in Cancun, they actually made a decent cocktail where you could taste the alcahol. (Most cocktails we had just tasted like juice). While we relaxed on the beach under one of their umbrellas, the waiters brought us food and drink. It was fantastic! We enjoyed breakfast in their poolside restaurant, and the food was lovely. Good location, close to the shopping mall also. Need a taxi ride to get to the 'party zone', but we were happy to be not too close to that crazy area. Read moreGenuine Expedia guest review
The hotel is very beautiful. The view from the suits is just great. If you are looking for a very unique and romantic hotel, unlike the "all inclusive" ones, this is the place. The hotel has a lot of art all around the hotel so when you walk around you feel like in an art museum. Check your order there very carefully because when we came there the complementary […] breakfast was not written at the front desk and we had to show them our reservation paper from hotel.com to prove that we have breakfast include. Moreover we recommend to check with the staff the hours of activity of the facilities in the hotel. Read moreGenuine Hotels.com guest review
Buen hotel y buen servicioGenuine Hotels.com guest review
Response by Casa Turquesa Muchas gracias para sus comentarios.
Fint lokalisert hotel med grei betjening.Hotellet er blitt noen år og bærer preg av alderen sin, men det ligger veldig fint til ved stranden. God frokost og flotte uteområderGenuine Hotels.com guest review
Response by Casa Turquesa Takk for din vurdering. Vi håper du vil komme tilbake i fremtiden.
"Agradable pero poco profesional"
Es un lugar agradable, las habitaciones de excelente tamaño, limpias y cómodas pero el personal con poco profesionalismo, pocas ganas de atender y pareciera que están en entrenamiento todo el tiempo.Genuine Hotels.com guest review
Response by Casa Turquesa Gracias por sus comentarios que hemos tomado en cuenta para mejorar nuestra experiencia del huésped.
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