The entire hotel staff was amazing! Everyone overly friendly and accommodating. Gorgeous propertyGenuine Expedia guest review
The resort staff were excellent. They were always friendly and helpful. The resort had a lot of activities for the children to take part in. The food was very good and there was a lot of variety to choose from. Our room was dreadful. The view out our patio door was a blue wall because our room was in the corner of the resort and we were sharing our […] patio with the next room. It caused our room to be dark because the sun did not shine in. You could also hear everything and anyone that was in the hallway. Read moreGenuine Expedia guest review
"Luxury Included if you pay extra..."
Arrived 9:30pm last night after a very long trip which took 3 hours from the airport. On arrival greeted kindly but not much information given. Found our way to a buffet but it was closing and there was barely any food left. This morning we met with the beaches rep to go through facilities but no information was given on activities at all. Mini bar has no alcoholic beverages at all and advised by concierge that this could be included in our luxury package for an extra $75 (American) per day. Lastly DO NOT book a room with a pull out sofa bed as it is the most uncomfortable bed we have ever slept in. Was advised by the travel company this place would be amazing. The staff are friendly and helpful but not impressed overall so far. Room 1339
12/11/14 Pri2008 Connecticut
We just returned from our trip to Jamaica. We don't have kids so our first choice was Sandals Grande Riviera. We were traveling for 9 nights, and I was only able to book 7 nights at Sandals. So I booked my 2 first nights at Beaches Ocho Rios. Well, I wished I had stayed the whole time there. I loved it! They put us in a room right by the beach. To wake up and see that amazing view was awesome! Unfortunately the elevator was broken so we had to climb a lot of stairs to go to the restaurants, pools, etc. Me and my husband have gluten sensitivity and they were super accommodating! We had fresh GF baked bread in the morning. The creperie made us GF crepes which we loved it. It was truly great. They have a lot of activities for kids (the water park is very nice even for adults) so I will definitely be coming back there when I have my own. It's a small resort, but I think it's much better than the big ones (like Sandals Grande Riviera) because the service and attention to food allergies (like ours) is always on point. The ride from Kingston airport to the resort was terrible, so that's not a plus The rooms are also very outdated, but at least the bed is very comfortable and room service is great. Would definitely recommend this resort to anyone and will be coming back for sure.
"No Sympathy, No Understanding for Someone Who is Sick"
12/09/14 Avril R Toronto, Ontario, Canada
I am so disappointed with the customer service. Looking forward to my trip and had to cancel because of my husband health and the fact that he just finished home care with a nurse on IV and still recovering. I had to change my date only to be told that I had to pay an addition $900 for penalty. I tried to reduce my stay from 3 nights to 2 nights to cover and was told no. I tried to change to a date with a lower rate and was told no but if I changed to a date with a higher rate I would have to pay the higher rate. How could they not be understanding when someone is ill? How could they not have shown sympathy for a company so big? Air Canada was very accommodating and ensured that we could reuse our ticket and by the way with NO PENALTY! Yet Beaches CSR had an attitude as if to say you knew. I had to cancel 14 days in advance and this was 9 nine so I was shy of 5 days. My golly, is this the best they could do. So I ended up loosing my $2740 because my husband health took priority. This is the price I had to pay his health versus $2740. I choose his LIFE. Well this is my first and last time I will ever book at a Sandals chain. People beware.
"THIS PLACE IS AMAZING!!!"
Hands down beaches Ohcos Rios is by far one of the most amazing places we've traveled to for our entire family, We held our wedding there this year (2014) Nov 12th......the whole experience was outstanding!!! The place was rocken' for both kids and adults, entertainment was fantastic, service was fanstatic, the whole family vacation was perfect...now the wedding, THAT was a dream of its own. Iv always dreamed of that breath taking beach wedding, but I didn't think it would actully be what I dreamed of, the whole team with Anna-Kay as our wedding planner at the resort were out of this world!!!! We truly felt like royalty!!!!! They never missed a beat, I cannot express out app reaction for everyone and everything on this resort, HIGHLY HIGHLY RECOMMENDED in every way!!! THANKS BEACES!!! You made our dreams come true!!! Denis and Debby Peters Xoxoxo
"We will be back"
12/06/14 bvttravel Beaverton, Oregon
This is our 2nd time at Ocho Rios and 4th time at Beaches. In our opinion, even though this is the smallest of their properties, the people make it the best: Ketania (Neptune / Josephine's cafe) was thoughtful and proactive (she brought us a cappucino after dinner-though we hadn't yet asked!); Janice (scuba instructor) - who taught my 10 year old to scuba dive and held her hand the whole time during her first couple of dives; Judy (dive shop) was delightful; Jeremiah at the front desk was great; and Richard the workout instructor was fun and engaging! They all made this trip unforgettable. We are already planning our trip back for next year.
"Beaches Ocho Rios will live in our hearts forever!"
This resort is amazing, from the rooms to the beach! But, the best thing about this resort is the employees! From the excellent kids camp staff to the pool and water sports staff you'll not find a more caring, attentive and upstanding staff anywhere in the world. They are what customer service is all about! They are the reason we return every year! They are our family and we love them all dearly! Special thanks to Rupert from soon come back or should I say Grupert
"Beautiful resort, very nice people"
12/05/14 Betsy D Madison, Mississippi, United States
We had a wonderful time on our family vacation at the Beaches Resort in Ocho Rios. From the time we arrived at the airport, we were taken care of by the friendly staff. The resort has tons of activities for the kids - all ages! The staff go above and beyond to make your vacation enjoyable and unforgettable.
"Awesome resort for family"
My wife and I stayed at the beaches resort in November for five days the experience was just amazing check in was nice and quick after which we were escorted to our room. The room was nice and clean and updated so we went to the kids camp here we met Tashmarie instantly our son gravitated to her because of her warm personality then we went to the slides where my wife spent most of her time we had 8 slides to play in and my son had all 11 to play on which made my day because while they are playing I'm out diving which was what I came for so everyone was happy and the list goes on and on just want to make a shout out to Nevin from the photoshop who took our photos awesome photographer thanks team photoshop and the entire dive team for the amazing dives Claude, Ottoy, Janene, yoggy, price and how could I forget rooftop and Judy thanks for an amazing time guys my family and I are planning on making it our second home we are already book for March thanks again for the hospitality.
"Trip to Beaches, Ocho Rios, Jamaica"
12/02/14 Ragatzp Indianapolis, Indiana
My family (wife and daughter) spent 5 days at the Beaches and it was wonderful. We had a few hiccups when we checked in but the front desk manager Nicksha smoothed things out and the rest of our vacation was fantastic. We visited every restaurant and specifically enjoyed the Venetian. I signed up for diving and the dive manager Judy was fantastic. She left no rocks unturned to make sure we were pleased. Everyone on staff were very pleasant and always had a smile. We always got answers to any questions we had. What a trip. We even went into town for shopping but didn't really need to since Beaches had vendors on site as well as their own shop which was great.
"Exceptional Staff Members"
12/02/14 dnichols1123 Texas
The entire staff was very hospitable, but two staff members went above and beyond to make us feel welcome and happy. Auntie Pat in the crafts room went above and beyond to help my daughter with her crafts the two days we went to the crafts room. She showed her how to do it, and walked her through it. We engaged in pleasant conversation and it was a wonderful experience. Richard was assigned as the butler for my inlaws in the penthouse suite and he went above and beyond to make sure everyone was happy. At breakfast he even remembered what I wanted to drink after the first day and already had it waiting for me when I returned from the buffet. He was very friendly and wanted to know what he could do to make things better for all of us. I really appreciated everything they did and I highly recommend visiting Beaches Ocho Rios if you want to be greeted with pleasant, helpful employees.
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