The resort staff were excellent. They were always friendly and helpful. The resort had a lot of activities for the children to take part in. The food was very good and there was a lot of variety to choose from. Our room was dreadful. The view out our patio door was a blue wall because our room was in the corner of the resort and we were sharing our […] patio with the next room. It caused our room to be dark because the sun did not shine in. You could also hear everything and anyone that was in the hallway. Read moreGenuine Expedia guest review
"Great Family Vacation - Gluten free and Celiac friendly"
08/19/14 Lisa R Nesconset
My family of 6 with kids ranging from ages 8 through 16 traveled the second week of August, 2014 along with my brother-in-law's family. We are returning Beaches/Sandals guests and absolutely loved our recent vacation. We ALL had a great time. There are many different water sports to choose from at the beach. The water slides in the pool area were a great hit with everyone including the adults!!!! All of the staff are very warm and friendly and really make this a wonderful place to vacation. Auntie Pat in the arts and crafts room was very helpful in assisting us with making crafts. Richard and the other lifeguards at the beach were great and very helpful with assisting us with the different water activities. All of the kids loved Leonardo at the water slides in addition to the other lifeguards there, always making the kids (and adults too) feel special. My daughter has a gluten allergy and the chefs were very helpful in giving her gluten free options and even preparing meals that we brought for her. One of the waiters/assistants even recognized us from a previous night and came over to our table to made sure we knew that gluten free options were available. The bartenders are also great and go out of their way to make a tasty drink! We are looking forward to our next Beaches vacation.
""More than I could have ever expected""
08/19/14 Michelle T Chicago, Illinois, United States
I spent 5 days in Ocho Rios and I am ready to go back!!! The service was outstanding, the staff was awesome out of this world. The food, drinks, entertainment all the other amenities were marvelous!!!
08/19/14 lefty607625 Upstate Ny
With a lot of help from Amy @ Dream Makers vacation services my wife and I took our whole family (7 adults & 5 children) to Beaches Ocho Rios during the last week of July for our 40th wedding anniversary. The logistics were somewhat complicated as we had to fly from two different parts of the country. Amy handled that with ease and also worked it out so we only had 1 hour difference on our arrival times. We had a fabulous time with no rain and hot and sunny temps and nice breezes off the Caribbean. The ride to Ocho Rios was long as usual but we stopped at Columbus Park and the kids and adults alike were impressed with story of Columbus landing there. Our bus driver was great and he made the trip go by faster by sharing his knowledge of his country. The family rooms were over sized and very comfortable, the grounds were beautiful the pools and water-park were awesome and the food was exception. I would like to commend the entire staff, from the grounds people to the upper management; they were all wonderful and very helpful. The wait staff was exceptional, my wife and I had only been to Sandals properties and were a little afraid that the meals at Beaches were on “island time” like Sandals, that was not the case at any of the restaurants for any of the meals. The wait staff was very attentive and the kids didn’t get the least bit antsy. The only real issue we had was the smoking policy and the dress code. My wife and I made sure the men and women and all the children were dressed properly, resort elegant, when we went to Eleanor’s for dinner one evening. People were coming in with shorts, tank tops and flip-flops and were seated with no questions. If the restaurant is going to have a dress code please enforce it or don’t have one. Smoking in the pool was another issue, not many, but a few people, were smoking in the pool and not really caring where their ashes or smoke was going, we spoke to the bartenders about this but they said they couldn’t do anything about it. We had a fabulous time and would recommend this resort to anyone with kids. Thanks again to Amy @Dream Makers vacation services for all her help in making this trip a memory we will never forget. Apalachin, NY
"Just what we wanted"
08/17/14 Al B
We spent 10 days at the resort in June 2014, my wife & I with our son and his pal (both 20). So we were looking for a relaxing place with water sports, pools, good food & drink. We were initially worried it would be a bit too young for the boys but those fears were not justified. We also had tuned our expectations based on some indifferent reviews. However I can say we had a great time. We enjoyed all the restaurants and did not have trouble getting a table at the non-buffet ones, we also got access to sports, snorkelling, slides etc. This was especially true for the first 7 days which was noticeably quieter (i.e. less families as before main school hols period). I'm not sure we would have enjoyed the place so much if busy. The staff were great, more so when you make the effort to engage with them. We had booked ourselves into different parts of the resort to give the boys some of their own space but they got upgraded to an adjoining concierge room, which they enjoyed, especially the ocean view & in-room bar! All in all, very happy to have chosen the resort (and the time of the year we went).
"Another great Jamaican vacation."
08/17/14 Mick B York, Pennsylvania, United States
My family and I have been going to Beaches for the past five summers. For us to keep returning to the same place means that our experience there is fantastic. The amenities are great, the restaurants are excellent, but the service is what sets this place apart from others. We have a six year old daughter that they have treated like a process since she was two. All of the staff are very friendly and always go the extra effort to make you feel great and have a special experience. The beach is smaller than most resorts that I have been to, but I okay with that since it is easier to give my daughter free roam and be able to watch her everywhere. They make up for this with a huge watermark with 11 water slides. You also get beach/poolside service for drinks and beverages anywhere you are on resort. As I said before, it is the staff that makes this place so friendly. We have been coming back year after year and have made many friends at the resort in all different departments. Ruth and Dean Paul in the hotel management always take really good care of us and always go the extra mile to make sure our room is great and accommodations are excellent. The lifeguards on the resort are awesome. They take really good care of your children and more importantly, make sure that they have fun. Ryan Henry is one we have known for a long time and has a special place in my daughters heart. She loves playing on the beach and in the pool with him and he has made many great memories for her. Judy Henry Richards who works in water sports always works hard to make our vacation great. She has gotten me on the boat for some great dive trips and is a friend we look forward to seeing every year. Again, its the people at the resort that I have mentioned, and there are so many more, that make us want to return again and again.
"Great Family Resort"
08/16/14 azizabell New York
We just got back from our stay at this resort. We had been there 7 years ago and were happy to return. The resort has been updated and redone. The room size was ok for our family of 5. We were upgraded to an ocean view room. The staff is outstanding! Everyone always has a friendly smile and "hello" and go out of their way to make sure your stay is an enjoyable one. I would especially like to acknowledge Wes and Dewayne in Water Sports, Devane in Neptunes, Leonardo in the Pool Area, and Andrea in Housekeeping who all went above and beyond to make our vacation great. The pool slide area is a lot of fun with multiple slides for all ages and a water park area for smaller children, plus a shallow pool for toddlers. The main pool is quite large and has music and entertainment throughout out the day. There are some cute crafts to make in the Arts and Craft Center and Patricia is very helpful. If I had to mention some negatives at this resort it would be that generally, the food is mediocre, and the walk from the rooms in the back of the resort to the beach is quite tiresome. Take note if you have small children or anyone who is not mobile because there are SEVERAL flights of stairs. There is only one small elevator to the beach but you will have to navigate several staircases before you get there. The beach is on the small side and it quite rocky, especially by the Water Sports area. There are many cabanas and we never had a problem securing at least one, even in the late morning or early afternoon. The main pool fills up quickly, with obnoxious people who must throw towels on their seats at dawn and who you will not even see using their seats during the day, but you get that at every resort. There were several extra events, including a chocolate buffet, and a returning guests cocktail party and tweens pools party. Overall, this is a great resort and I would not only recommend it but would also return.
"Fun family experience"
08/15/14 Alicia G Minnesota
We went here two years in a row - when my daughters were 5 and 7 and again when they were 6 and 8. We had a very nice time with them. The food is only okay but we were not staying for the food. The beach was nice (though you have to take a long stair way down to get there). The staff was excellent. The last time we were there, it was in the process of renovations and was in sad shape. We definitely wished they had notified us of the renovations before we booked the vacation - we were unable to use many of the facilities and the elevator to the beach did not work (which was hard on my parents). The resort DID need renovations and hopefully the renovations made it better. As it was, my parents were dissatisfied enough by the debacle of staying during renovations at full price that we opted for other vacation destinations thereafter.
"Children enjoyed it but I would not return."
We had high expectations previously staying at multiple all inclusives, including sandals. The resort is dated, food is average at best and parts of the service were poor. Scheduled the DJ experience that they promote widely and had to chase down the DJs. Scheduled it at the front desk and when we asked why the DJs didn't show, the front desk said it wasn't their responsibility. Our rooms were not what we paid for but there was no concession for that. Our children enjoyed themselves but they would also enjoy the pool at a red roof inn. The value definitely did not match the expense.
"Incredibly Awesome experience!"
08/14/14 tandcc2014 Sandpoint, Idaho, United States
My wife and I have never experienced anything as wonderful as this before, and for several reasons we will be back. The first and most important reason is the unbelievable staff. Literally everybody was very friendly in a most sincere way. It seems to me that they must be hired based on their personality traits and willingness to smile. The first impression is always the most important, and that role was performed in a most admirable manner by Leslie who greeted us when we got off the shuttle bus. We were not just given room keys, but were escorted to our room and given a tour and made to really feel at home. It's difficult to remember everybody, but there are a few.....Shaun was a great bartender and gave us hugs when we were leaving to come back home; she was a great conversationalist and an excellent bartender too! Ask her to make a Bob Marley drink! Shannain in the gift shop was great as well; a special "thanks" to Judy at the dive shop, we love you! Marshane went out of his way more than once to give us that extra-special experience. The "Cleveland Cadillacs" are to die for in the Piano Bar, along with fresh-made mango drinks with Jamaica rum that Aaron at the swim-up bar made so well! Downsides? The ride from the Montego Bay airport is almost two hours long, and the seats in the busses are cramped. Some of the other guests were inconsiderate in being very noisy late at night also. We went to Ocho Rios during the day for a couple hours to experience the "real" Jamaica, which of course wasn't the "real" Jamaica-just the tourist stores, but we were provided a bus with a driver from the Resort who escorted us everywhere and gave us advice on where to buy stuff. This service was at an extra cost, but very reasonable. This resort advertises "all-inclusive" which we were skeptical of, but it really is all-inclusive. The food was out of this world, and lots of it. The bars all opened up at 10:00 AM and stayed open until very late. Never any indication of any limits on anything. We were with family, including one four year old granddaughter. She enjoyed the Sesame Street characters immensely as did we enjoy watching them. We got to experience Jamaica's Independence Day celebration which was very cool and very beautiful! Every day there was something different and fun to do. My wife and I renewed our wedding vows in the Carribean Ocean too! My wife enjoyed being called "milady" by the staff, it made her feel special, which she is!
"Great Jamaican Experience"
08/14/14 Jlfitzgerald Livonia, New York
Great vacation and fantastic staff. The staff works tirelessly to make your vacation the best experience possible. All of them are extremely hard working, and always a smile. We especially enjoyed spending time with Zane in the paradise lounge above the scuba shop. He's one of a kind, and the Sandals Corp. is very lucky to have an employee of that caliber. We also enjoyed Davin, and Rupert. Beaches spends a great deal of time planning great dinner events for their customers. We really enjoyed the beach bonfire and dinner. My only recommendation would be to spend a few bucks updating the water sports equipment. The paddle boards, kayaks, life jackets, etc...have seen better days. A solid four out of five for a vacation.
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