Score breakdown (from 4 reviews)
I traveled with my husband and two girls ages 9 & 10. We stayed in a "Greek Oceanfront Terrace Suite". We had a king bed and the girls slept on the couch pull out bed (It seemed comfortable). We had a great view of the ocean and there was minimal noise. We snorkled, kayaked and sailed on the Hobie Catamaran. The food was execellent at the buffet and the resturants. We ate at every resturant during our stay. You can't go wrong were ever you eat. The girls ate self serve ice cream and slushies all day from the snack bar. We spent time on the beach, the waterpark and the main pool daily. The kids took pictures with Elmo, Grover and Cookie Monster. It was a great family vacation.
Genuine Expedia guest review
We booked two rooms with two double beds each and were given two rooms with king beds and a sofa bed. If I had known that in advance, we would have stayed elsewhere. Though the meals were sufficiently plentiful, the food quality (lunch and dinner) was mediocre at best. Still, the staff was fabulous.
Genuine Hotels.com guest review
The entire hotel staff was amazing! Everyone overly friendly and accommodating. Gorgeous property
Genuine Expedia guest review
The following English reviews were posted by hotels.com guests from other countries:
The resort staff were excellent. They were always friendly and helpful. The resort had a lot of activities for the children to take part in. The food was very good and there was a lot of variety to choose from.
Our room was dreadful. The view out our patio door was a blue wall because our room was in the corner of the resort and we were sharing our patio with the next room. It caused our room to be dark because the sun did not shine in. You could also hear everything and anyone that was in the hallway.
Genuine Expedia guest review
TripAdvisor reviews for Beaches Ocho Rios Resort & Golf Club
Overall rating:TripAdvisor Traveller Rating: 4Based on 2937 traveler reviews
Most recent traveler reviews:
The resort was great on many levels and although I would recommend it there are one or two things to point out that meant I didn't give it 5 stars. But first let me tell you about the good things....
The staff were incredible and honestly without them I am, not sure how I would have written this review. For sure they do not get paid enough and since tipping is frowned on, I do not know how they keep such genuine smiles on their faces. There are too many of them to mention but Okeem who serves at the pool side & beach was brilliant as was Orville at what we described as the Sun Set bar (bar above the water sport's area on the beach)....BTW visit there at 6:15pm every night to watch the best sunsets ever.
The water sports centre was also brilliant as there were lots of ways to entertain yourself with little waits or form filling.
The food was also good and although a 2 week stay started to get a bit repetitive I
definitely couldn't complain.
One other thing to note is that although they do tours of the complex so that you can familiarise your self with all that is available there, in some ways it is better to not do this as it is fun discovering things. This though is just personal choice.
On the negative side it is stated that $30 million was spent on the place in 2013. I can not see how this was spent as genuinely there were many aspects of the resort that resembled a 1950's Butlin's. Additionally, whilst the rooms were fine there were quality issue that were just annoying and necessary.
My final point is that on day one my room phone was flashing suggesting I had a message. Checking, it was a message reminding me to book next year at the same resort. This was annoying because my experience at the resort will make this decision not a badly timed phone message. The following day I had another. I complained to reception telling them to leave no other messages. The next day there were four messages on my phone all identical asking the same thing. I complained again and in fairness they then stopped. However the marketing barrage didn't stop as many of the pool events seem to have been designed to promote the hotel and to get you to sign up again for the following year. All this was exceptionally irritating and I made the point to the hotel that all this nonsense was compelling me to never book again. Obviously this complaint will never been taken notice of but be aware.
An all inclusive geared for children I wasn't expecting for too much...Wow was I surprised...Writing this review still at the hotel on our last full day sitting on our beautiful terrace overlooking the beach and ocean. everything from the food to the pool and the activities that are included are terrific. but what makes the vacation so special are the Jamaican staff...So warm and so friendly; theyake you feel so comfortable and keeps you smiling all through your stay....Specail compliment to Kimone at concierge she went out of her way for us from the moment we arrived and all week long.....Also Venus at the pool cabanas catered to our every need..And it's worth taking a Cabaña; very affordable as far as Cabanas go at other resorts...Also Devon and Curnel at the swim up bar a great with the drinks!...Also compliments to Andre at concierge, Steve at Cabanas and Cleveland at the Piano Bar....I could go on and on ; the staff made the trip...And by the way our room was just renovated in the French Village section and as I'm writing this they are tenovating all the rooms in the Greek Village Section...I highly recommend this to all families with children of all ages
Our family vacation to Beaches Ocho Rios was way over our expectations. The main reason being the people. The entire staff could not do enough to fullfil all our needs and wants. We had specific needs as far as food goes because we eat kosher food. The chefs went out of their way to provide our culinary needs.
The head chef, Francis was completely knowlegable and made sure each restuarants chef was aware of our kosher needs. Chef Nicholas at the Bayside restuarant and Chef Mark at Neptunes prepared excellent meals for us.
Debbie, who was our concierge manager was extremely helpful and made sure all our wishes came true.
Najay - the beach lifeguard was very aware of the "going on" at the beach. Our son cut his foot on a rock and he was right there to help us. He was very friendly and came by a couple of times to check up on us.
My son and I did the PADI open water diver course - our instuctor Janice peart was outstanding!
Stayed at this hotel for the first time and it was wonderful! The staff and food was amazing! They were so friendly and did what ever they could for you. Great staff at the dive shop too, my husband loved diving with them. Entertainment was not the very best I've seen but hardly no one showed up, you could walk around and feel like hardly no one was there ( like a Private resort), probably cause the kids were back in school. Only thing I didn't like was the beach was small and it was hard for my son and I to walk across the rocks to get in / out of the water. They were updating the elevator after about the 3rd day we were there so we had to do alot of stairs. We had a room right there on the beach! Would go back again sometime- love beaches resorts and love Jamaica!!! Would recommend this resort to everyone!
The rooms were nice nothing special, the food was good, still nothing special especially when you are paying a premium price for an all inclusive sandals resort. The resort was pretty small and was primarily geared to little kids- my kids are 12 and 9 and we wouldn't come back. We took pictures on the beach with their photographer and when I went to pick up my picture they couldn't find the one I wanted so I hade to go back through all of the pictures. The one thing that was really good was the water slides. My kids did enjoy them
Kids happy, wife happy = me happy! First time at Beaches resort and Ocho Rios was perfect for my family. Kids (age 7 and 12) were safe to play, the resort is private (including the beach) and includes its own water park. Everything included, banana boat, glass bottom boat, snorkelling etc. and felt really safe and friendly place to be.
Staff incredible and really wanted to help us enjoy our holiday. Particular mentions to Suzan, Javoy, Mark, Keniel (kids club), Tamara, Tyrol, Camille and Davin.
Restaurants good quality and would always accommodate for kids if they wanted to have something different.
We went at a fairly quiet time, US kids were back at school, so we didn't have to queue for anything, there were enough people there to have a good atmosphere but it was quiet enough to have space and time to enjoy the resort. We could go to the beach, pool or waterpark and easily find sun loungers / tents at pretty much any time of day. Same goes for activities - could sign up and get straight on / book for next day for boat trips etc.
Already thinking of going back again next year (which is most unlike us) as we had such a good experience.
I was recently injured and would have to use a wheelchair to travel. I contemplated canceling my vacation. I'm glad I didn't. The staff was excellent. They helped me every step of the way. The entire staff was awesome. Here are a few names that stood out Okeen, Patrick, Gideon, Alicia, Lenore, Monique, Shanique, Richard, Martin, another Okeen, Rasheem, Junior, another Okeen, The head Nurse, Jacline, manager of entertainment, DJ Pablo, Lavetta and so many more. I wish I remembered everyones name they deserve the recognition. The staff made sure my children (2 and 13) were well taken care of at all times. The best part is that it is all inclusive including motor sports. Even though I was limited in what I could do this was my best vacation ever. I will be back next year.
Our family of 4 had a wonderful time at Beaches Ocho Rios. 2 adults, a four year old boy and a 3 month old girl. The people were so kind, thoughtful, and gracious. The moment we arrived the gentlemen told us "relax, you're here now" and that was the truth! We had a concierge level room. The room itself defiantly needs some updating. Kimone at the concierge office was working her butt off! Garfield, Colet, and a women who's daughters name is Dominique (Sorry, I can't remember her name at this time) took excellent care of us at Bayside. BTW, the food is fantastic! Way better then a Disney cruise. All the staff at the BBQ joint and the lovley ladies at the crepe place. Alicia down by the beach was a sweet heart, very attentive and made excellent conversation. I didn't drop off my 3 month old at the child center till the last day and man I wish I would have done it a lot sooner! They took great care of her while we got to spend some quality time with our 4 year old. Also, do Mobay at the airport!!!!!! We got to the airport 4hrs early! So glad we could hang out there and relax!
Just got back from 10 days here (Aug15). The main areas are very well kept, pool service amazing, although we did get ignored a few times and felt the place was geared for the US.
Amazing staff included Mark & Chevy at the BBQ and the wonderful Orville at the Sunset bar, which has to be our most favourite location of the whole site and very under used.
Our initial room (as we requested) was 2 doubles and a pullout sofabed as we are family of 4 with 2 teenagers (boy and girl). Unfortunately the double beds are more like a large single and does not fit 2 normal sized adults. Moreover, we were given a room above the bar and 50m from the main stage so was VERY noisy.
Spoke to our rep who in turn spoke to the hotel who advised our original room had been upgraded on arrival(!) and we were moved to another room the next day. This time a kingsize bed (oversized!) and a single bed with pull out trundle (single bed underneath). Nowhere on any Beaches website does it mention a pullout trundle (creating 2 single beds) so make sure you ask.
All in all a fantastic holiday, Aquapark team amazing, Waterslides fabulous.
Didn't rate the restaurants on quality of food or service and we much preferred the main Bayside buffet, where the food was far better.
Also had a few issues with housekeeping, but all was sorted quickly when mentioned.
I stayed at Beaches, Ocho Rios during the second week of August, 2015. An overall nice resort. I have been to Beaches, Turks and Caicos, so I have something to compare this resort to. Here are my pros and cons.
-Nice size rooms. Spacious enough for a family of 5
-Bathrooms were newly remodeled and very nice
-Food was very good..better than Turks and Caicos. Not many restaurants. We mainly ate a the buffet...which was perfect for kids on the go.
-Great off property excursions are available here that were not available at Turks and Caicos. We did the horseback riding, dune buggies and catamaran ride to Dunn's River Falls (all fantastic trips!)
-Water park was very nice. Not too big, but great slides
-Great nightly entertainment for the kids. The gentleman who runs the nightly entertainment was fantastic and very funny. Loved him! Great dancers too!
-Awesome drinks at the main bar especially- a true mixologist is stationed there.
-Walls are very thin. Our room was about 30 feet from the nightclub-very loud
-Beach is small and closed in on each side. If you like to take walks or run down the beach, it will be a short one! Despite the small size, nice beach and beautiful water.
-Resort is tucked into a hill, so you have to go down 4 flights to get to the beach..or take the elevator.
-We found the staff to be stand-offish initially. They definitely were not as friendly and accommodating as we experienced at other resorts. My son was stung by a bee at the beach and my husband had to almost beg for some ice. After you provide a tip, they become much friendlier...which would sometimes then lead to them becoming a little over-bearing. Overall feeling is that the staff aren't overly happy with their employment at this beaches resort.
-Did I forget to mention the 2 hour drive from the airport to this resort??
-Rules at the water park can be difficult if you have a little one that is a half-inch short of the height requirement. On some days he was allowed to go down the slides, and on other days he wasn't. Very difficult for a 5 year-old to deal with this inconsistency.
Overall: This was a great resort for my family since it was small enough to allow my 10 and 12 year-old kids to have the freedom to roam around the resort by themselves without needing a map. Turks and Caicos was far too large to allow for this. If you stay at Beaches, Negril, you will be need to travel quite far to do some of the excursions (especially the Dunn's River Falls-which is a must see!) Aside from the rooms, the resort is about ready for a little updating. Not in terrible shape, but could use a little attention. Great vacation, but not in a rush to go back anytime soon.
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