Waterfront Hotel Downtown Burlington - Burlington

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Noisy room (wedding in the hotel,overlooking outside bar). Breakfast was substandard for food quality and presentation. No syrup for waffles. Your kitchen could have made a decent breakfast. One of the two elevators was broken and not fixed.

Genuine Hotels.com guest review

Overall it was satisfactory. We asked about the birds that appeared to live in the overhead cover but the desk clerk didn't know and didn't seem at all curious. We also asked if the tv had closed captioning. We couldn't locate that option on the remote. The desk clerk said she was pretty sure it was available but did not follow up onit. We finally asked […] a guy in maintenance and he gave us a different remote for that feature. Read more

Genuine Expedia guest review

Disappointed that there was a cover charge to get into the hotel bar after 9PM on Saturday - just wanted a drink at the bar.

Genuine Hotels.com guest review

We lived the food, pool and the great surroundings! Staff was friendly an d helpful! Will recommend!m

Genuine Hotels.com guest review

Location was perfect for us. Hotel was less than satisfactory especially for the price paid. The hotel needs to be updated to make it brighter and worth the rate they are asking. Rooms and halls have a musty smell, they are dark and uninviting.

Genuine Hotels.com guest review

Great location. Rooms are clean and onsite restaurant is good and becomes a night club. Hotel can sure use some renovation but overall not bad. Certainly recommended.

Genuine Hotels.com guest review

We enjoyed our stay at the Waterfront Hotel. The check in was quick, so as weary travelers we appreciated that we were in the comfort of our clean room within a few minutes. Our show dog was a welcome guest and we thoroughly enjoyed spending time with her walking on the clean and beautiful Waterfront walkway. Such a peaceful setting we really enjoyed […] this no cost amenity that gave us the opportunity to exercise, get fresh air, and enjoy the waterfront area. AND the little shops around are great... some of the best food (pasteries and cupcakes in particular) were the best. Hotel restaurant was excellent and was a local favorite. Read more

Genuine Hotels.com guest review

Very nice and comfortable.

Genuine Hotels.com guest review

Rooms are "tired" and in need to refurbishing...bedding and pillows are sub-par for similar priced hotels. Nice location and workout room. Breakfast is nothing stellar but it comes with the room and it works for a quick bite.

Genuine Expedia guest review

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Genuine Hotels.com guest review

beautiful hotel, beautiful area and surroundings. Not too expansive. Goos service, except, that 4 people in the rooms for 3 days, we had to run after the cleaning lady for towels, coffee, etc. They didn't clean the room once or provide clean towels. That's the only thing

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

except for the reception hall (and the location perhaps), everything else is crap. when the elevator runs the whole building shakes and hears it. it appears most stuff is from the 70's or even 60's. among the most expensive, among the lowest quality.

Genuine Expedia guest review

This hotel had a great location to downtown area and with the beautiful walking parkway next to the lake, it was relaxing as well. Lots of restaurants etc within walking distance. Bed was very comfortable and really our only complaint was the free breakfast was of very low quality. Not a very good selection of fruit and the "meat" that was provided […] was tasteless, not sure what it was. But it did have coffee, juice and bagel. Overall, we enjoyed our stay at this hotel and would stay there again. Read more

Genuine Hotels.com guest review

The carpet in hallways full of stains. The TV's are old outdated. Air condtioner made loud noises. I had changed rooms due to the t.v. converter not working but in my first room the tub had black mildew between some tiles. The maid tried to get into my room at 9am. although the do not distrub sign was on door handle I was not pleased with this hotel […] at all!!!! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Perfectly located in downtown Burlington and Lake Shore.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Needs an update, rooms on lower east are too close to the bar terrace and are very noisy late into the night. Try to get something above the 4th floor. $10 cover charge to get into hotel bar! Ridiculous! It's also a middle age pickup bar, so you can imagine the crowd. Overall the location is excellent, the staff was competent and I would stay here again, […] but would be wary of the rooms above the bar terrace. Breakfast was terrible. Everybody was asking the girl who worked in the dining room. "What is this?"turns out it was sausage, that looked like a home fry! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Great location. PET FRIENDLY but too much money for the condition of the hotel

Genuine Hotels.com guest review

I thought the room was clean and staff were friendly. There were no towels in the gym, and the television in the gym had poor reception. The hotel was full of teenage girls (I assume for a tournament) who were very loud until 11pm. There was a lot of noise after 11pm as well. It sounded like an adult party and the sound came through the fan in the  […] bathroom. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Friendly staff get you into your room quick. Nice facilities and great view of the lake from your room. Great location if you wanna see what downtown has to offer and a awesome walkway along the lake just to the right of the hotel!

Genuine Expedia guest review

Had meeting in boardrooms in the hotel, all well kept, good service. Only issue was suite's bathroom ceiling had peeling paint and ice maker hardly working.

Genuine Hotels.com guest review

We had to ask for another room due to the fact that ours stunk of smoke. Our second room was far better. I can't say that our stay was terrible but I did expect far better room conditions for the price I paid. I would recommend the hotel for a convenient place to stay but not for a romantic getaway.

Genuine Expedia guest review

Nice hotel, but views of lake not as fantastic as made out in advertising.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Elevators could be upgraded kinda scarey the sounds it made and we could hear them in our room. Breakfast buffet was ok, would have liked to see some fruit on it, the food hotter, and maybe some names on the food. We thought one thing was potatoes/hashbrown but it was sausage we think. Couldn't use the pool as it was closed for maintence. Location good […] close to a lot of things and easy to get too. Read more

Genuine Expedia guest review

The carpets were old and soiled, the bed felt like a rock, the staff was not able to answer questions or fix issues. The phone was so dirtl you have to hit the plunger a few times to get it to unstick. This is a party hotel and gets treated like one. If your lucky enough to fall alseep it wont be long till someone walks by your room and wakes you u […] p. Read more

Genuine Hotels.com guest review

Great location on the shores of Lake Ontario. The hotel was clean & comfortable with very good restaurant. Free breakfast was disappointing - disposable cups, plates and cutlery and only basic food (Toast, Muffins, Cereal and Eggs & sausages, but the first morning the eggs & sausages were not even warm - someone had forgotten to turn on the heating […] trays or had turned them off an hour before the end of the breakfast period. Front desk staff were friendly when approached, but NEVER said "Good Morning" or "Good Evening" when we returned to the hotel. We attended a pre-wedding function on our 2nd night at the hotel and I must say that they did a fantastic job with both the food & drinks on that occasion. The wait staff in the restaurant were very friendly & helpful. Read more

Genuine Expedia guest review

Included breakfast offered only white bread for toast, and eggs at first glance looked like pancakes. Even when you tasted them, it was hard to tell. So Breakfast was second rate. Everything else was first rate.

Genuine Hotels.com guest review

Enjoyed the gorgeous setting, even though there is presently construction on the peer. Loved eating outside on the terrace. We have only 2 suggestions-- new carpets needed in the hallways and improved breakfast--more fresh fruit. Otherwise it is a fabulous spot.

Genuine Hotels.com guest review

The location of this hotel, right on Lake Ontario is wonderful. The bar/restaurant has an outdoor deck overlooking the lake. Sure the wallpaper is curling in a few spots but the room was lovely and clean, staff are great and that more than makes up for the hotel perhaps showing it's age.

Genuine Expedia guest review

Good clean room. Friendly staff. Good breakfast

Genuine Hotels.com guest review

Location is amazing, especially for the price. Staff was very friendly, free breakfast and web which is great. Upkeep of the hotel has been limited, renovations needed, but it is still very clean

Genuine Expedia guest review

was comfortable, clean and convenient for our needs.

Genuine Hotels.com guest review

We stayed at a cheaper hotel in the same chain and were disappointed that this hotel's shower and breakfast was not as good as the previous hotel we stayed in. The hotel has a good location - quiet. The staff were very nice and helpful and the hotel was very clean and comfortable.

Genuine Hotels.com guest review

My wife and daughter stayed for 4 nights, The hotel was in a very pleasant location, and opposite the bus terminus. It had views of lake Ontario but through the number 10 bus, was only 15 mins. away from the Niagra falls bus and the Union Station Toronto train. The much maligned breakfast was complimentary and adequate. There are plenty of good-value […] restaurants over the road. The town seems safe at night. I and my party would happily stay at the hotel again, and overall think it very good value for monet Read more

Genuine Hotels.com guest review

Very nice hotel to stay for business or pleasure. Surrounded by park and quaint shopping.

Genuine Hotels.com guest review

Hotel is tired but clean. We were given a room on second floor overlooking roof of restaurant below. Air conditioner was very loud. Drain in tub/shower was significantly clogged - tub filled as you showered. Location was convenient to where we needed to be, but otherwise it had nothing to offer. Given it's location, right on Lake Ontario at Spencer […] Smith Park, it could be a very nice property but seems to want to be decidely down-market. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Thought the hotel was rather overpriced. We were members of a large wedding party but were not given any reduced price for a group booking. We also went to stay in a modern waterfront hotel in Toronto which was considerably cheaper and much less dated looking than The Waterfront. There were also several more facilities.Thought the decor could do with […] an update.....the carpets were all rather stained and very worn looking. The service was very good and the staff were very pleasant. Lots of excellent restaurants within easy walking distance. Read more

Genuine Hotels.com guest review

We booked off approximately 20 rooms for our wedding night, for guests from out of town. Some came from Europe, and they were very happy with the location. It's right on the water, has a pub on the main level overlooking the lake, and is RIGHT downtown Burlington - loads of cafes, restaurants, and little speciality stores to keep each guest entertained. […] Staff was accommodating and welcoming. My (now) husband and I are very satisfied with the Waterfront Hotel. Read more

Genuine Hotels.com guest review

I had read reviews and was a bit worried about going there, however, we wanted to visit the country festival which was in Spencer Park right next to it. On arrival the girl let us chose from 2 different rooms to see which view we would like, we had to ask first. I needed more hangers she came up very quickly. Staff spoke each time you passed most pleasant. […] A/C was good, the beds were good. Tea and coffee machine nice tv. It was a bit dark but we were not in the room that much, nice big bathroom and seemed very clean. The toilet was placed under the work top which I thought was strange because you hit your bag on it when you sat down. I don't think they hoovered the room or the hall in the 6 days that we were there. They only changed the bed sheets if you requested it. I didn't request it as I don't change my own bed sheets every six days. There was a safe for 2 dollars per night which I would recommend. The only thing I missed was somewhere to sit outside with a sun lounger and pool. There is an indoor pool but it was so hot you wouldn't use it. The breakfast was pretty poor. Sausages and omlett every morning, cold tea and hard waffles. The toaster took for ever and a day to work, most people couldn't work it. The orange juice and apple juice was not very good. Had much better breakfasts in other hotels. You would get fed up pretty quickly and go elsewhere for breakfast if you are fussy. However, the staff were nice and I would defo recommend it, as it wasn't horrendous. Read more

Genuine Expedia guest review