"Clean and Comfortable"
One night stay. Clean and comfortable accommodation in a hotel that is becoming tired. Unfortunately there are no other hotels in downtown Burlington. (Ontario)Genuine Hotels.com guest review
"Adequate rating for the Hotel Waterfront"
Comfortable room however there is a strange odour in the hallways and the room that seems to date the hotel. It would also be preferred that the "free parking" that is noted on their website apply to all guest vehicles staying there and not just one parking pass per room. Sometimes a husband and wife will arrive in two cars for the same overnight stay […] and both should receive parking passes when staying with the hotel in one suite. Read moreGenuine Hotels.com guest review
"Best hotel to stay in Burlington."
Very comfortable and accessible. Staff are great. Beautiful surroundings with lake, pier and park right outside the door. Food in adjoining restaurant for dinner really good. Breakfast is included with stay but I don't like the disposable dishes - not aesthetic or eco-friendly.Genuine Hotels.com guest review
"disappointed & felt ripped off"
we had requested a room with a view/when we checked in & arrived in the room we saw the view was of a rooftop & vents. Very disappointed++++ As a result we were moved to another room but had to pay an additional $20.00!!! We were NOT happy. The second room was nice BTWGenuine Hotels.com guest review
"Right downtown to shops, restaurants, waterfront."
A very good friend of mine went for the annual high school reunion. 5 minutes from the Queen Head Pub. No cab needed! Did some shopping in the great home décor shops only 3 mins. from the hotel before registering. Room very clean, comfortable. Lighting great, bathroom large enough to share. The beds were SOOOO comfortable. There is a hot tub and a pool. […] Next morning went down for the hot and cold breakfast that was included and sat with some friends from the reunion. All in all it was a GREAT experience and I highly recommend this hotel. Parking pass included with the price was most helpful. Read moreGenuine Expedia guest review
Great location. Clean and adequate. Needs some refreshing and updating.Genuine Expedia guest review
Room was nice - ground level though - so view of lake was not great, but view of people walking by the room window were :(Genuine Expedia guest review
Rooms are tired and and require updating.Genuine Hotels.com guest review
"close to Joseph Brant Hospital"
Very nice - very clean and beautiful roomsGenuine Hotels.com guest review
Excellent.Genuine Hotels.com guest review
enjoyed every moment of our stay and appreciated the beautifull surroundings.Genuine Hotels.com guest review
The hotel had a great view but I was disappointed in the condition of the rooms. They are in need of a reno. The hotel front desk staff gave luke warm reception when I arrived. However, the housekeeping staff were amazing and very friendly.Genuine Expedia guest review
We enjoyed our stay. Our room was good. But, the bacon and sausage were too dry for breakfast. Most importantly the bathroom in the restaurant was not clean at all and the toilet paper holder was broken. Not at all pleasing. And, very discussing for a restaurant/hotel services.Genuine Hotels.com guest review
"Great location - shame about the food"
The hotel is starting to feel tired, but I can live with that...it's the 'free buffet breakfast' that is to be avoided at all costs. It's just terrible. They continually ran out of things, then, when they arrived, they were just terrible I can honestly say I've never thrown out so much 'buffet' food before. Sausage because they were cold by the time […] the eggs arrived, then the eggs because they were just awful...folded over cheese whiz. Really? Oh ya, despite the hotel being full the night before (which should have been a clue to the cook staff) they were out of everything because 'we all arrived at 9:00"..ah, so it's the guests fault. Read moreGenuine Expedia guest review
Great location but no mini fridge in rooms was a little inconvenient. But other than that, all is good.Genuine Expedia guest review
The hotel has a great location but is desperately in need of a major upgrade. the carpets are stained and the designs and rooms are straight out of the 80" + the room rates do not include internet access that is extra while better hotels have it included. I do not recommend this hotel for the price. and I am quite shocked that they feel they can get […] away with their overall offer merely because they have a great location. Now you know! Read moreGenuine Expedia guest review
"Comfortable clean hotel in splendid location"
Stayed at hotel for 3 nights. Very happy with hotel which was in a lovely location. STAFF were friendly and helpful.Rooms spacious and very clean. Breakfast good.Genuine Expedia guest review
The Hotel sits right on Lake Ontario. Very beautiful placeGenuine Expedia guest review
The hotel was very nice and breakfast was included in the price. Breakfast was buffet style but with paper plates and plastic cutlery. Unfortunately during our stay a girls hockey team were on our floor and their constant running up and down and shouting were, to say the least, rather annoying. Also our room backed on to the patio and late at night […] people were talking and laughing rather loudly which made going to sleep difficult. This all sounds negative but I think we were unlucky to be their that particular night. We would stay there again as it's situation on the beach is lovely. Read moreGenuine Expedia guest review
"Ok hotel, close to our event."
Ok hotel but I feel it needs to be updated. The bathroom tiles around the tub had many dark areas in the grute. Room seemed to a little dark because the walls were dark.Genuine Expedia guest review
"Location and price can't be beat"
This hotel has the best location and the best views being right on the lake. The beds are very comfortable, and the hotel staff were always courteous and helpful. I would like to see a refresh in terms of paint colours and decor to brighten up the hotel.Genuine Hotels.com guest review
Very quiet. Bed was not that comfortable, bug in the bathroom.Genuine Expedia guest review
General buenoGenuine Hotels.com guest review
"Short and Sweet...."
Our second stay at the hotel was as nice as our first...although this was a shorter stay, as we had arranged to pick up a family member, residing in Burlington, to transport them to the airport. We arrived and were welcomed by staff and provided with the necessities...room keys, meal discount vouchers, parking voucher and then were directed to our room […] (we were also informed about the breakfast buffet, but left too early to enjoy that.). On the way upstairs we talked with a couple of other couples staying there. The room was very clean and everything needed was neatly displayed. We made ourselves comfortable, choosing to watch TV for a short while before going down for dinner. The special that night was a lovely steak, served with garlic mashed potatoes and seasonal veggies...delicious!!! The three-choice small dessert cups finished the meal just right!!! We enjoyed a leisurely walk along the pier and up the street before heading back inside. Early to bed was possible to enjoy a good sleep because of the comfort and quiet and then early to rise, a quick shower and then on our way. Check-out was quickly accomplished and the "Have a good trip and hope to see you again" was the ending to a very nice stay in this warm, comfortable hotel...THANK YOU VERY MUCH!!!! (P.S. As we said to ourselves before...we'll have to bring our bathing suits to enjoy the nice pool and hot tub...) Read moreGenuine Expedia guest review
"Decent older hotel, nice location."
Although the hotel was older and could use a few renos, it was clean, staff was friendly, restaurant/bar was good. The location is great with the beach/lake on one side and a trendy area with tons of fabulous eating & drinking establishments within easy walking distance.Genuine Expedia guest review
"Next to Lake Ontario"
Staff really helpful and willing WIFI was painfully slow during evenings in the room. Could not connect to my VPN as it was so slow. Had to go to Starbucks to work in the evenings up to 22-00 hours when they close However, during the day in the hotel conference suite rooms at the -1 level, reasonable WIFI speed and connected OK to my VPN Much higher […] speed room WIFI Refurbishment to room fittings including a bath plug that seals Air conditioning system was very noisy, so switched it off Read moreGenuine Expedia guest review
"Perfect hotel stay for Canada's Largest Ribfest"
Conveniently beside Ribfest. Salt water pool and hot tub was really nice.Genuine Expedia guest review
The hotel is old.Genuine Hotels.com guest review
Definitely not worth the money! Very dated hotel. We moved to 3 different rooms!! The first was due to toilet issues (not by us!), the staff member asked if we could fix it because my bf knew what was wrong! We refused so got moved to the second room (the upgraded suite) it was on the main floor with the window facing the entrance of a major event with […] thousands of people and a band playing...it was so loud, it also had a queen size bed, we had paid extra for a king size. The 3rd room was ok, definitely nothing better then a average room ( was told we were getting the best room) but by this time it was almost midnight and we just wanted to sleep. After 30 mins in the final room we received a call that we had left our car keys in the first room, they asked if we wanted to come get them or just hold them at the front desk and we could get them in the morning when we checked out - we chose option 2. Much to our surprise our car was MOVED when we checked out in the morning!!!!! Not joking!! We had parked the night before close to the building (with the assistance of a parking attendant and we had the hotel parking pass), the next morning we were 3 rows over! Lucky for us it was a rental car and there were no damages. We were so mad but had to be somewhere right away so we didn't even go inside to confront them....DON'T WASTE YOUR MONEY ON THIS HOTEL!!!!! Read moreGenuine Expedia guest review
Enjoyed our stay very much.Genuine Hotels.com guest review
"Could be better"
Not really the fault of the hotel, but the architect made a major error. With such a fantastic location on the lake, to build a hotel with rooms with such tiny, ordinary windows is an architectural crime. We paid extra for a superior room which should provide a better view, which it did except the windows were so small we might as well have saved our […] money. The room interior was acceptable, roomy, comfy bed, but a rather tired bathroom and a temperamental air conditioner. Very slow wifi. Read moreGenuine Hotels.com guest review
"Great location, old hotel."
Great location for what we were looking for in downtown Burlington but it smelled like an old hotel. Went to their bar when it first opened in the 80s & it seems like nothing has happened in the way of any upgrades. Room was clean. Staff friendly enough. It smelled as soon as you got off the elevator. But it's the only hotel in this location. Burlington […] needs another hotel in this area. And the view is terrible. Why they built the hotel the way they did who knows! Read moreGenuine Expedia guest review
"Great location with a stellar view"
Wy better than our flooded house. Nice staff was good room was fine, clean and comfy. And free breakfast to boot, way nicer than looking at the highway like many of the other options. Would stay again.Genuine Expedia guest review
"Great Place to Stay"
Stayed in July 2014 but have stayed here several times before and the hotel is highly recommended. Beautiful area to stay, hotel is top notch, comfortable, clean ...with professional and friendly staff.Genuine Hotels.com guest review
"Great location, but stuck in the 70's"
Great location and clean, but decor very dated, and the breakfast is terrible. Plastic plates, cutlery and drinking utensils so no washing up for them! Food very limited and not great quality, best to skip the breakfast and go elsewhere. Location of the hotel is fabulous it is just a shame the owners are not using the hotel to is advantage, but then […] there is little competition around there. Staff were friendly and helpful. Would stay again but leave out the breakfast just because of the location and it was clean. Read moreGenuine Hotels.com guest review
We stayed in the hotel because we were there for a wedding. The hotel lobby, wedding reception and breakfast were great, and the staff at the wedding were great and a lot of fun. Breakfast was HOT!!! There was bacon and omelettes along with french toast and cold cereals, so an Okay "free" breakfast buffet. The room itself was "Okay", but we had to redirect […] the curtain so that the window air conditioner unit would blow the cold air into the room (instead of into the curtain) and the view of the rooftop and their rooftop air conditioning units were a little less than desirable. The icemaker on our floor (2nd) and the 3rd floor were not working. We had to go to the 4th floor to get ice. The room was clean, but nothing special. I would stay again for another wedding, but I wouldn't go out of my way to stay unless they could guarantee a room on a higher floor overlooking the lake. Read moreGenuine Hotels.com guest review
Location is great, right on the lake. It was a pleasure walking around. The hall ways seem to need an update urgently. The rooms are clean. The breakfast was laughable. More than one item were piled in the same container so it would cross contaminate. The pancakes were the hardest dry cold bricks I've seen in my life. And you have to use disposable […] plates and cups. Everything was set up on the very narrow ledges on the wall, and you have to have a double take to find anything. The front desk people don't talk much, no greeting, no asking how was the stay, etc. Maybe should replace them with some robots? :) Read moreGenuine Hotels.com guest review
good amenities, used pool and outdoor restaurant.Genuine Hotels.com guest review
I really enjoyed itGenuine Hotels.com guest review
"Good location, park like setting, on water."
Despite tired condition, pleasant stay and nice views of city, water and parkGenuine Expedia guest review
"Great location, but that's all!"
Reservation was lost. Parking lot pay machines were not functioning (paper printed signs read "No Paper in Machine"!) Lake view room wasn't (if you looked really hard, you could see a bit of the lake across a lane way and park.) Hot appetizer at dinner was cold and had to be returned; salad dressing on the side took over 20 minutes to come. Night table […] lamps were unplugged, but after pulling out the bed, I was able to plug them in. All 6 pillows provided were firm; none were soft or in between. Ice machine on our floor was broken. Snacks in lobby snack bar were between 2 and 4 weeks past best before date. Buffet breakfast was virtually sold out about one hour prior to its closing time. (All we were able to get was a piece of toast and a coffee.) All if this was mentioned to the front desk at check out and the response was a non-response; "we always like to hear from our guests, your comments will be passed along. " (though no notes were taken or any questions asked) I would hate to put my worst enemy in this place. Stay at your own risk!! Read moreGenuine Expedia guest review
A dingy, run-down hotel in which I did not get the 'deluxe' accommodation for which I paid a premium! Light bulbs not working, cracked tiles in the bathroom, cheap furnishings. Never again!Genuine Hotels.com guest review
Very surprised at the superior king room I booked. There was a smell in the room and the carpet was not clean. Asked the main desk for another room and they said that all the rooms were the same. Will never return to this hotel. Breakfast was o.k. No business center.Genuine Hotels.com guest review
"Waterfront Hotel in Burlington ON"
I was very disappointed with this hotel. The breakfast that is inc. is like having a picnic in a stinky bar. Oh right - it was in a bar. The carpets throughout the hotel are filthy and the rooms are not much better. Please note that this hotel is angled long and narrow to the waterfront and one whole side of the hotel looks over all the exhausts from […] hotel and air conditioners and restaurant and parking. The elevator smelled bad and overall it was not a good experience. I should have stayed uptown for sure. So disappointed!!!! Read moreGenuine Expedia guest review
"Good location but the hotel needs a renovation."
Stayed the Friday night during the Burlington music festival.Genuine Expedia guest review
"Nice hotel, great views"
We have stayed 3 times now on business. Definitely the best views and surroundings of hotels in Burlington. Loved being able to walk along Spencer Smith Park, watching boats and to the end of the newly designed pier. The rooms are comfortable and clean.Genuine Expedia guest review
Have stayed at this hotel several times over the last 30 years. Hotel is starting to show its age and could do with a refurbishment. Food at breakfast was ok , did not like disposable plates & cutlery .Good location on lake shore.Genuine Hotels.com guest review
Great location to downtown and the waterfront; pretty setting.Genuine Expedia guest review
The view is exquisite and the surrounding area is so serene with a small town feel. Would love bigger windows in the rooms exposing the gorgeous view. The hotel is clean and safe and staff is friendly and helpful. Overall had a wonderful stay and would definitely go back.Genuine Hotels.com guest review
"Great Burlington Location"
A have stayed here many times. It is nicely located in Burlington. The hotel is older but has been updated by new owners. Beds are very comfy and rooms are very clean. Bar is nice but the day I was there had a smell of sewer gas. I am sure they corrected this.Genuine Expedia guest review
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