The staff was very friendly and helpful.Genuine Hotels.com guest review
"In the Heart of Burlington"
Great Location, Excellent for 1st time or repeat visitorsGenuine Hotels.com guest review
"Do not stay here!"
Room was in poor condition, rusted metal bars, broken mirrors. Terrible stayGenuine Hotels.com guest review
"A comfortable hotel with a beautiful view."
It was a relaxing stay at the hotel. The room was quite comfortable and spacious, but the décor was a little outdated. The service at the desk was extremely friendly and inviting. The staff was informative about the city with excellent suggestions for restaurants and even gave a coupon for one of them (and the restaurant was amazing!). The breakfast, […] which was complementary with the room, was okay...it was being served at the restaurant attached to the hotel, and it was a little confusing trying to figure out where it was being served in the restaurant...we wandered for a moment. This was not a big issue, and overall it was a great experience. The view from the room of the waterfront was absolutely beautiful. We will definitely be back in the near future with our next visit to Burlington. Read moreGenuine Hotels.com guest review
"The Waterfront Hotel-a nice experience"
Easy to get to. 5 minutes off the QEW. An unassuming little hotel right on the lakefront. Nothing fancy but quite comfortable for a three star property. Nice pier & boardwalk around the lake adjacent to the hotel. Rooms were a bit cramped but the beds were super cozy. I would return and stay again. Beaver & Bulldog restaurant on site has good food and […] be sure to go to Pepperwoods just down the street,a great upscale brewpub with tonnes of selection. Read moreGenuine Hotels.com guest review
Good stay, beautiful location. I do not like the disposable dishes for breakfast - not eco-friendly or esthetic.Genuine Hotels.com guest review
Great bar with the hotel, packed on the week-ends with dancing. I only found 1 ice macheine that woked in the hotel.Genuine Expedia guest review
"Lovely hotel with great views of Lake Ontario....."
Hotel staff excellent, Good sized room which was nice and clean.Genuine Expedia guest review
"Great Hotel waterfront veiw"
Great and friendly staff, great view, parking is a municipal lot hard to find a spot.Genuine Expedia guest review
"Rough around the edges, but location location"
I stay at this hotel several times a year, when I'm in town with my hubby and two young boys to visit my parents who live walking distance away. It's typically busy with young hockey players in town for tournaments. I love the park nearby and accessibility to village amenities. But, I've noticed over the past couple of years that the hotel is getting […] a little rough around the edges.... Upon check-in to my pre-paid room, I was asked for a $150 damage deposit (which has increased from $50 last visit). I inspected the room, a desk lamp was held together with scotch tape, the mini-fridge was missing altogether, wall-paper peeling back and it seemed the room hadn't been completely re-set. (mugs/cups/toiletries/toilet paper missing or incomplete). I informed the front desk, she took notes, but nothing was done about any of it. We had planned to only stay one night, but it made me think of next time choosing a different hotel. It seems like the hotel isn't investing in proper infrastructure improvements/upkeep anymore....that there will be an opportunity for redevelopment into a fancier hotel once the adjacent condo development is behind them. That night at 2am my son got really sick with the flu, and made an awful barfy mess. The night desk manager on duty hustled to help us with extra towels, fresh sheets, duvet, taxi to the 24-hour pharmacy etc. He was amazing. We had to stay an extra night until my son was better for the long drive home. Xmas eve!!! Read moreGenuine Expedia guest review
We had a fabulous stay at the Waterfront. The reviews were correct, the hotel could use a facelift, but by no means was it terrible. We had a great view, the room was spotlessly clean and fresh smelling and the bed was very comfortable. Breakfast was very busy so try and get there early. We would definately stay here again. Best location in beautiful […] downtown Burlington. Read moreGenuine Hotels.com guest review
"A room with an industrial view."
Holes in the wall. The room needs to be repaired. Went to the washroom no toiletpaper. Had to get my husband to go get me toilet paper. There was a cuban ballet company staying on the floor. They practiced and talked outside our door all night. We had 3 hours sleep. The hotel staff didn't help at all. We had a view of the roof. I was so disappointed. […] I had stayed here last March and the service and stay then was fantastic to say the least. Read moreGenuine Hotels.com guest review
"Closest hotel to downtown Burlington and the Lake."
First impression was the peeling paint on the bathroom ceiling, empty kleenex container, and 12 old messages on the telephone answering system dating back over one month.Genuine Expedia guest review
"Clean and Comfortable"
One night stay. Clean and comfortable accommodation in a hotel that is becoming tired. Unfortunately there are no other hotels in downtown Burlington. (Ontario)Genuine Hotels.com guest review
Only in for one night, but overall had a nice experience. Very happy with the rooms.Genuine Expedia guest review
Making a second vehicle pay for parking when they were staying overnight - paid good money for our room and my fiance was arriving at a different time so had to pay for parking....:(Genuine Expedia guest review
We where put on the "LL" floor, this is where the chlorine pool, hot tube, laundry facility and exercise room are. The strong chlorine smell and noise made our room uninhabitable, We paid in advance and added a room upgraded. I booked our room 5 weeks in advance. Eventually after arguing with front staff we where provided with a similar room on a real […] floor. I 'm not new to hotels and would consider myself quite tolerant, but this hotel is very tired, it needs updating and staff require lesions in customer service. Read moreGenuine Expedia guest review
"Adequate rating for the Hotel Waterfront"
Comfortable room however there is a strange odour in the hallways and the room that seems to date the hotel. It would also be preferred that the "free parking" that is noted on their website apply to all guest vehicles staying there and not just one parking pass per room. Sometimes a husband and wife will arrive in two cars for the same overnight stay […] and both should receive parking passes when staying with the hotel in one suite. Read moreGenuine Hotels.com guest review
"Best hotel to stay in Burlington."
Very comfortable and accessible. Staff are great. Beautiful surroundings with lake, pier and park right outside the door. Food in adjoining restaurant for dinner really good. Breakfast is included with stay but I don't like the disposable dishes - not aesthetic or eco-friendly.Genuine Hotels.com guest review
"disappointed & felt ripped off"
we had requested a room with a view/when we checked in & arrived in the room we saw the view was of a rooftop & vents. Very disappointed++++ As a result we were moved to another room but had to pay an additional $20.00!!! We were NOT happy. The second room was nice BTWGenuine Hotels.com guest review
"Right downtown to shops, restaurants, waterfront."
A very good friend of mine went for the annual high school reunion. 5 minutes from the Queen Head Pub. No cab needed! Did some shopping in the great home décor shops only 3 mins. from the hotel before registering. Room very clean, comfortable. Lighting great, bathroom large enough to share. The beds were SOOOO comfortable. There is a hot tub and a pool. […] Next morning went down for the hot and cold breakfast that was included and sat with some friends from the reunion. All in all it was a GREAT experience and I highly recommend this hotel. Parking pass included with the price was most helpful. Read moreGenuine Expedia guest review
Great location. Clean and adequate. Needs some refreshing and updating.Genuine Expedia guest review
Room was nice - ground level though - so view of lake was not great, but view of people walking by the room window were :(Genuine Expedia guest review
Rooms are tired and and require updating.Genuine Hotels.com guest review
"close to Joseph Brant Hospital"
Very nice - very clean and beautiful roomsGenuine Hotels.com guest review
Excellent.Genuine Hotels.com guest review
enjoyed every moment of our stay and appreciated the beautifull surroundings.Genuine Hotels.com guest review
The hotel had a great view but I was disappointed in the condition of the rooms. They are in need of a reno. The hotel front desk staff gave luke warm reception when I arrived. However, the housekeeping staff were amazing and very friendly.Genuine Expedia guest review
We enjoyed our stay. Our room was good. But, the bacon and sausage were too dry for breakfast. Most importantly the bathroom in the restaurant was not clean at all and the toilet paper holder was broken. Not at all pleasing. And, very discussing for a restaurant/hotel services.Genuine Hotels.com guest review
"Great location - shame about the food"
The hotel is starting to feel tired, but I can live with that...it's the 'free buffet breakfast' that is to be avoided at all costs. It's just terrible. They continually ran out of things, then, when they arrived, they were just terrible I can honestly say I've never thrown out so much 'buffet' food before. Sausage because they were cold by the time […] the eggs arrived, then the eggs because they were just awful...folded over cheese whiz. Really? Oh ya, despite the hotel being full the night before (which should have been a clue to the cook staff) they were out of everything because 'we all arrived at 9:00"..ah, so it's the guests fault. Read moreGenuine Expedia guest review
Great location but no mini fridge in rooms was a little inconvenient. But other than that, all is good.Genuine Expedia guest review
The hotel has a great location but is desperately in need of a major upgrade. the carpets are stained and the designs and rooms are straight out of the 80" + the room rates do not include internet access that is extra while better hotels have it included. I do not recommend this hotel for the price. and I am quite shocked that they feel they can get […] away with their overall offer merely because they have a great location. Now you know! Read moreGenuine Expedia guest review
"Comfortable clean hotel in splendid location"
Stayed at hotel for 3 nights. Very happy with hotel which was in a lovely location. STAFF were friendly and helpful.Rooms spacious and very clean. Breakfast good.Genuine Expedia guest review
The Hotel sits right on Lake Ontario. Very beautiful placeGenuine Expedia guest review
The hotel was very nice and breakfast was included in the price. Breakfast was buffet style but with paper plates and plastic cutlery. Unfortunately during our stay a girls hockey team were on our floor and their constant running up and down and shouting were, to say the least, rather annoying. Also our room backed on to the patio and late at night […] people were talking and laughing rather loudly which made going to sleep difficult. This all sounds negative but I think we were unlucky to be their that particular night. We would stay there again as it's situation on the beach is lovely. Read moreGenuine Expedia guest review
"Ok hotel, close to our event."
Ok hotel but I feel it needs to be updated. The bathroom tiles around the tub had many dark areas in the grute. Room seemed to a little dark because the walls were dark.Genuine Expedia guest review
"Location and price can't be beat"
This hotel has the best location and the best views being right on the lake. The beds are very comfortable, and the hotel staff were always courteous and helpful. I would like to see a refresh in terms of paint colours and decor to brighten up the hotel.Genuine Hotels.com guest review
Very quiet. Bed was not that comfortable, bug in the bathroom.Genuine Expedia guest review
General buenoGenuine Hotels.com guest review
"Short and Sweet...."
Our second stay at the hotel was as nice as our first...although this was a shorter stay, as we had arranged to pick up a family member, residing in Burlington, to transport them to the airport. We arrived and were welcomed by staff and provided with the necessities...room keys, meal discount vouchers, parking voucher and then were directed to our room […] (we were also informed about the breakfast buffet, but left too early to enjoy that.). On the way upstairs we talked with a couple of other couples staying there. The room was very clean and everything needed was neatly displayed. We made ourselves comfortable, choosing to watch TV for a short while before going down for dinner. The special that night was a lovely steak, served with garlic mashed potatoes and seasonal veggies...delicious!!! The three-choice small dessert cups finished the meal just right!!! We enjoyed a leisurely walk along the pier and up the street before heading back inside. Early to bed was possible to enjoy a good sleep because of the comfort and quiet and then early to rise, a quick shower and then on our way. Check-out was quickly accomplished and the "Have a good trip and hope to see you again" was the ending to a very nice stay in this warm, comfortable hotel...THANK YOU VERY MUCH!!!! (P.S. As we said to ourselves before...we'll have to bring our bathing suits to enjoy the nice pool and hot tub...) Read moreGenuine Expedia guest review
"Decent older hotel, nice location."
Although the hotel was older and could use a few renos, it was clean, staff was friendly, restaurant/bar was good. The location is great with the beach/lake on one side and a trendy area with tons of fabulous eating & drinking establishments within easy walking distance.Genuine Expedia guest review
"Next to Lake Ontario"
Staff really helpful and willing WIFI was painfully slow during evenings in the room. Could not connect to my VPN as it was so slow. Had to go to Starbucks to work in the evenings up to 22-00 hours when they close However, during the day in the hotel conference suite rooms at the -1 level, reasonable WIFI speed and connected OK to my VPN Much higher […] speed room WIFI Refurbishment to room fittings including a bath plug that seals Air conditioning system was very noisy, so switched it off Read moreGenuine Expedia guest review
"Perfect hotel stay for Canada's Largest Ribfest"
Conveniently beside Ribfest. Salt water pool and hot tub was really nice.Genuine Expedia guest review
The hotel is old.Genuine Hotels.com guest review
Definitely not worth the money! Very dated hotel. We moved to 3 different rooms!! The first was due to toilet issues (not by us!), the staff member asked if we could fix it because my bf knew what was wrong! We refused so got moved to the second room (the upgraded suite) it was on the main floor with the window facing the entrance of a major event with […] thousands of people and a band playing...it was so loud, it also had a queen size bed, we had paid extra for a king size. The 3rd room was ok, definitely nothing better then a average room ( was told we were getting the best room) but by this time it was almost midnight and we just wanted to sleep. After 30 mins in the final room we received a call that we had left our car keys in the first room, they asked if we wanted to come get them or just hold them at the front desk and we could get them in the morning when we checked out - we chose option 2. Much to our surprise our car was MOVED when we checked out in the morning!!!!! Not joking!! We had parked the night before close to the building (with the assistance of a parking attendant and we had the hotel parking pass), the next morning we were 3 rows over! Lucky for us it was a rental car and there were no damages. We were so mad but had to be somewhere right away so we didn't even go inside to confront them....DON'T WASTE YOUR MONEY ON THIS HOTEL!!!!! Read moreGenuine Expedia guest review
Enjoyed our stay very much.Genuine Hotels.com guest review
"Could be better"
Not really the fault of the hotel, but the architect made a major error. With such a fantastic location on the lake, to build a hotel with rooms with such tiny, ordinary windows is an architectural crime. We paid extra for a superior room which should provide a better view, which it did except the windows were so small we might as well have saved our […] money. The room interior was acceptable, roomy, comfy bed, but a rather tired bathroom and a temperamental air conditioner. Very slow wifi. Read moreGenuine Hotels.com guest review
"Great location, old hotel."
Great location for what we were looking for in downtown Burlington but it smelled like an old hotel. Went to their bar when it first opened in the 80s & it seems like nothing has happened in the way of any upgrades. Room was clean. Staff friendly enough. It smelled as soon as you got off the elevator. But it's the only hotel in this location. Burlington […] needs another hotel in this area. And the view is terrible. Why they built the hotel the way they did who knows! Read moreGenuine Expedia guest review
"Great location with a stellar view"
Wy better than our flooded house. Nice staff was good room was fine, clean and comfy. And free breakfast to boot, way nicer than looking at the highway like many of the other options. Would stay again.Genuine Expedia guest review
"Great Place to Stay"
Stayed in July 2014 but have stayed here several times before and the hotel is highly recommended. Beautiful area to stay, hotel is top notch, comfortable, clean ...with professional and friendly staff.Genuine Hotels.com guest review
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