This hotel is best described as having nothing particularly wrong with it. I found the room too hot and it was difficult to get good ventilation with the freezing conditions outside. The staff were friendly and helpful. The choice and quality at breakfast was very good and if it is not in your room rate worth paying for. The quality of the food at dinner […] was fine but perhaps a little overpriced. I chose the hotel for easy access to town centre and railyway station and it was a good choice from this point of view. The pool was empty at 7am and it was a luxury to have a meaninful and uninterrupted swim! Read moreGenuine Expedia guest review
"friendly and helpful staff, great location"
i have stayed in many hotels in luton as i visit my son often who is at uni there, and this hotel is without question the best in the area and very good value for money. i am a vegetarian and the staff and chefs went out of their way to cater for my needs even though they were extremely busy with christmas parties. all of the staff were very friendly […] and helpful and made my stay even more enjoyable. the room had excellent facilities and there was always hot water and heating, i would definately stay here Read moreGenuine Hotels.com guest review
Bed in first room was extremely hard but our room was changed within minutes of complaining! The shopping mall is just downstairs & high street is close by. Great price. Can do with some updating in d rooms...Genuine Hotels.com guest review
THIS WAS A GREAT PLACE TO STAY WE FOUND IT THROUGH BEST WESTERN THE ROOMS WAS CLEAN AND COMFORTABLE IT WAS A GREAT PLACE TO STAY , AND THE BREAKFAST WAS A FEAST THE STAFF WAS VERY HELPFULL AND FRIENDLY, THE HOTEL IS IN THE SHOPPING MALL SO YOU CAME OUT OF THE DOOR AND RIGHT IN SHOPS ITS A LOVELY PLACE TO SHOP WILL GO BACK. FOR SHOPPING AND TO STAY AT […] THE HOTEL. Read moreGenuine Hotels.com guest review
"Disappointing for a four star"
Overall the hotel needs a massive injection of money as our room was very run down. It was clean and it seemed clear that all the staff worked hard and were courteous but faced with a lumpy saggy mattress, frayed curtains and dirty nets, it certainly didn't live up to four star standards. The reception area was much better so perhaps there is a schedule […] of works being undertaken...? Read moreGenuine Expedia guest review
This hotel is in a perfect location for shopping. The room was very comfortable. Nice pool, however Jacuzzi operated on a timer which had nothing to do whether you were in it or not, I was told that when they had an operator button so you could turn it on yourself, it kept breaking. Coffee at breakfast was cold and some of the selctions ran out an hour […] before breakfast was over, however, overall I would recommend this hotel if you have business in Luton town. Read moreGenuine Hotels.com guest review
Not the easiest place to find as there are works going on locally. I booked two nights but on separate reservations and they managed to check me out before the second night despite the friendly receptionist noting I was there for 2 nights. Didn't eat but bar clean and friendly staff. Not fantastic but convenient, central and very friendly staff.Genuine Expedia guest review
"Great people, but bad bed"
Very friendly people, which is great. Right in the town centre and parking in the multi-story takes you straight to the hotel. Food was great. But most uncomfortable bed ever.... springs... did not get a wink of sleep. Shame. Hopefully other rooms are better.Genuine Hotels.com guest review
"Very Tired with small rooms"
Very tired, superior rooms are tiny, and about 2/3 of the size of a premier inn. Breakfast was ok.Genuine Expedia guest review
beds and pillows were not comfortable and all so didnt really get good night sleepGenuine Hotels.com guest review
"Excellent for comfort for overnight stopover"
Excellent for comfort for overnight stopover from Luton Airport. Quiet, clean, comfortable, everything you could wish for in the room. Breakfast was wonderful, lots of choice and highly recommend the scrambled eggs. In town centre, close to restaurants and at entrance to a huge shopping centre.Genuine Hotels.com guest review
"Luton City Centre"
Arrived in the evening to find the hotel.....not a good thing to do! It's situated in the shopping Mall which was unexpected. To access, you hav to go to the top floor of he multi storey car park, park and take the lft down. Having said all that, good hotel, rooms ok, free wifi, restaurant expensive as is the wine at £17+ for the house wine! On the […] whole, good hotel, clean tc. Read moreGenuine Hotels.com guest review
"Town Centre Hotel"
Excellent friendly and helpful staff, hotel newly renovated, good room facilities and bathroom with full toiletries, good shower and bath etc. Did not have dinner due to visit but breakfast was to die for. Will certainly stay again.Downside is car parking which is in adjoining shopping centre multi storey so no distance.Genuine Hotels.com guest review
a lovely hotel with very pleasent staff. would definitely visit again, great value for money.Genuine Hotels.com guest review
"luxuary en-suite for a sardine can"
Location wise perfect as it was just around the corner from the venue. The en-suite was a good size and clean but this was larger than the room itself. The bed felt cramped and clostrafobic and the decor was very out dated. Reception staff were welcoming and if the room was better it would of been a good stay.Genuine Hotels.com guest review
"Mid week visit"
Car parking terrible, they are using space on to of multi storey car park opposite for hotel guests to use, so long drive up 6,7 floors to top then ellivator down through the mall and walk outside to hotel, not ideal especially when it's raining. Hotel ok although I paid for executive double and they gave me a std double which they sorted when I revisited […] to check at desk. Glad I had paid for an executive room as the std room was dated and small and a rather bad musty smell. Executive rooms very nice modern, clean and fresh. You get what you pay for basically. Food expensive in restaurant with not much variety, breakfast couldn't fault it, perfect start to the day Read moreGenuine Expedia guest review
"Expedia, a night mare"
Hotel was fine,but trying to get information and a receipt from Expedia was a nightmare. I will never book through them againGenuine Expedia guest review
overall the weekend was worth the money i paid for the 2 night getaway...the dinner was of good quality but the breakfast could have been a bit better. I wouldn't pay anymore than what i paid ....for a 4 star hotel it was a little bit dated and the decor a little tired looking....a bit of fresh paint wouln't go a stray !!Genuine Hotels.com guest review
The hotel and staff were good, location was great but very hard to find, room was comfortable and the 2 night package was excellent value for money.Genuine Expedia guest review
Great location for central Luton. Not for views but that's not the hotel's fault! Attached to a multi storey car park and a shopping centre. Cosy rooms, nice swimming pool and spa. Staff friendly. Good price via hotels.com.Genuine Hotels.com guest review
No very good the service but the overall was good. Service in reception was not good. They are not very friendly peopleGenuine Expedia guest review
room bed was very lumpy and had to move rooms.Genuine Hotels.com guest review
"A bit overpriced but nothing special"
The food in the restaurant wasn't particularly well made and was too expensive on top of the room fees. Staff were friendly but seemed to be running round a lot. And the loud phone was a bit offputting. It was quite cold and no thermostat in the room. Walls are paper-thin, so of you want peace and quiet you need quiet neighbours. We were situated at […] the end of the corridor and could hear noise from a locked cupboard next to our room. Be prepared to park in the adjacent shopping centre's multistorey carpark at £8 per day too. Read moreGenuine Expedia guest review
wi-fi worked fineGenuine Hotels.com guest review
"Cramped room spoils great hotel"
Overall a very nice hotel in a great location and the staff were nothing but helpful. Unfortunately as I am 6'2" the bed, shower and the room in general felt very cramped. I am not expecting a massive amount of space when I book a single room but the ability to stretch out on the bed or stand up in the shower would have been nice.Genuine Hotels.com guest review
"Not as it seems!"
the photos do not give a true represintation at all. However food was very very good! As was the location for going into London.Genuine Expedia guest review
Second time staying at the hotel & it was as enjoyable as the first time. The food was lovely, I slept well & I did not have to break my exercise routine because they have a gym. I will definetly be staying again.Genuine Expedia guest review
"Strathmore Hotel Luton"
This Hotel is idealy situated in the heart of Luton, the shopping mall is part of the complex. My only critism is that the parking is very awkward and not part of the hotel. The room was very comfortable and everything we needed was available, i would definately stay there again and indeed i plan to be booking the hotel for the summer.Genuine Hotels.com guest review
"Town centre location - noisy at night"
A great hotel to stay at if you are out in town the bars and clubs are less than 5 mins walk away, that leads to hearing people going home throughout the early morning and lots of sirens!! the car parking is very unclear! You have to park in the shopping centre and it is then expensive.Genuine Hotels.com guest review
"Not easy to find"
Although you can park very close to the hotel, the car park engtrance is a good distance away, and a tour of the car park is necessary. Once located the hotel is very central to the town.Genuine Hotels.com guest review
Excellent location right beside the mall so great for shopping.breakfast was delicious great variety of foods and dinner was absolutely exquisite.will definitely stay again at this hotelGenuine Hotels.com guest review
"Best Western Menzies Strathmore"
VERY CLOUSE TO LUTON AIR PORT room small-no air condition. clean. Surrounding neighbourhood:not very nice the mall next door is very good with low prices yuvalGenuine Hotels.com guest review
"A bit tired, food excellant"
I was worried about this hotel after I read the tripadvisor comments, but armed with the room numbers that I didn't want, I spoke to reception and they put us in a room overlooking the car park which was a lot less noisy than the ones overlooking the plaza. The hotel decoratively, was rather tired but staff were lovely and the food was really good!! […] It was in a great position -being in the Arndale centre, which was great for evening shopping! So over all we were very pleasantly surprised, I would definitely stay there again. Read moreGenuine Expedia guest review
"Some points need addressing"
This was a one-night stopover in a very nice, very convenient hotel situated right next to large shopping centre. It took us quite a while to actually get there as the Luton City Council had closed off nearly all the streets accessing the hotel's location on the western side so in order to approach the hotel we had to take a wide loop around the city […] outskirts and approach from the eastern end. Once there, we asked the receptionist where we could park in order to get out luggage out of the car. She gave us directions on how to get out of the car park, circumnavigate the town centre again and park in the shopping centre's car park, leaving us with a 500 metre walk with luggage. We left the luggage in the car and walked back to the hotel to speak again to the receptionist. The resulting conversation was undignified, unseemly and not in the best traditions of client/receptionist relations. Fortunately one of the duty managers was on hand to sort things out so that we were able to park in an unused spot right outside the door to not only get our suitcases unloaded but also to leave the car there for the night. We only wanted to know where we could unload our car. Thanks to the manager we (eventually) got the information and we would have been happy to move the car anywhere the receptionist wanted us to. Hopefully the next time we stay at this hotel she will either have learnt to listen to questions from guests or be working elsewhere. Read moreGenuine Hotels.com guest review
"It wasn't as close to the airport as I expected."
I arrived, had a cup of tea and watched TV before going to bed and getting up VERY early for a flight. The taxi I ordered was thee waiting for me on arrival downstairs.Genuine Hotels.com guest review
Lovely, modern hotel. Very close to local amenities. Good restaurant and bar. Only problem was noisy neighbours.Genuine Expedia guest review
"Menzies, close to Luton Airport"
Very good hotel despite a 4am check out to catch a flight they organised taxi for us and were great highly recommended!!Genuine Hotels.com guest review
"menzies hotel luton"
the overal stay was good and comfort was excellent. the general service was amazing from the reception to the spa facilities. however this was let down badly by the restaurant service. we had to wait twenty minutes for a drinks order to be taken, then once we ordered we got our starters before our wine came. we asked where our drinks was and the manager […] who took our order was nowhere to be seen. the member of staff sayed werent you told that we have to go down to the store room to get you one? we said no we hadnt. the restaurant only had 5 other tables but 4 member of floor staff walking around. we didnt get a check back when our main courses came and we had to ask them to remover the rest of the place setting as we were seating in a both but only myself and my girlfriend. my girlfriend order the soup of the day but had to ask for the bread which on the menu said that it came with the soup.the restaurant service let down the overal rating of our experience Read moreGenuine Hotels.com guest review
"Hotel in town centre. Good location."
Very nice hotel.Genuine Hotels.com guest review
"Best Western Luton"
Average hotel. Convenient for late flight arrivals but probably best for one night only though. Room small but could do with being updated however for £55 found it fairly reasonable for the price. Reception staff could be a bit more enthusiastic though. Like I said earlier...average hotel probably just about ok for the money and one night only.Genuine Hotels.com guest review
"best western menzies stratmore luton"
I chose this hotel for its nearness to luton airport where I had a late flight arrival time and an early morning departure. Secondly, the hotel is beside luton rail station with a frequent service to central London. The staff were all friendly, efficient and helpful, even allowing me to leave "winter woolies" in the porters' lodge - not wanted where […] I was travelling to: the sunny canaries. But I won't rub it in, as I read of the bad weather being experienced in the UK presently. The cooked breakfast was of the usual hotel standard and quality, which is to say: heart attack on a plate without the benefit of any great pleasure eating it. But the cereals, fresh fruit and breads made up for that. I'm booked to stay there on the return journey. in the New Year. I can honestly say, knowing what I know now of the hotel and its excellent staff, I expect the stay to be a pleasure. I've given up on cooked breakfasts in hotels - even the ones that do good lunches and dinners - or, thinking that reviews like this make are generally acted upon. As regards the latter point, ask me again about this hotel in a month or so. Read moreGenuine Hotels.com guest review
"Sehr zentral gelegen!"
Das Hotel entspricht in allem der Beschreibung! Man sollte aber wissen, daß die "Stern"-Angabe nicht der deutschen Bewertung entspricht! Man war dort in allem sehr bemüht und freundlich! Die Lage des Hotels ist sehr gut! Nur einige Schritte, um in die Mall von Luton zu gelangen! Der Bahnhof wäre auch zu Fuß erreichbar und zum Flughafen benötigt man […] nur 10min! Dieses Hotel würde ich auch bei einem nächsten Aufenthalt in Luton buchen und empfehlen, falls man in Luton Zeit verbringt! Read moreGenuine Hotels.com guest review
"Sehr gute Lage"
Das Hotel liegt optimal für einen Aufenthalt im Zentrum von Luton! Nur wenige Schritte, um die Mall zu erreichen und die Bahnstation ist auch in unmittelbarer Nähe! Zum Flughafen benötigt man 10min.! Für englische Verhältnisse würde ich dieses Hotel im Zentrum von Luton empfehlen, auch wenn das "doppelte" Fenster fehlte und man dadurch an den Feierlichkeiten […] nachts auf dem Platz vor der Mall teilhaben konnte! Read moreGenuine Hotels.com guest review
"Angenehme Schlafgelegenheit in london nähe"
Da wir das Hotel eigendlich nur zum Nächtigen nutzten, beziehen sich unsere Urteile eher auf diesen Zeitraum. Ich fand es gut dass das Hotel den ansatz von *Gutem Komfort willen* zeigt, wie etwa mit kleinem Pool und 2 Saunas im Keller, sowie parkplätzen außerhalb sogar kostenlos, trotz anderer angaben bei der Buchung. Sowie incl. Frühstück und 1 mal […] abendessen umsonst (mit deutlichen Einschränkungen). Leider ist es doch dafür recht schade, dass die Örtlichkeiten welche ich hier eben angab in etwas *aufbereitungsbedürftigem Zustand sind* . Lieber etwas weniger Komfort dafür diesen dann heile (Swimmingpool boden recht kaputt, wirrpool zerbrochen etc.). Leider war die Sauberkeit im Bad was fremde haare auf dem Boden angeht NICHT ausreichend. Dafür nehme ich lieber auch keine Gratisangebote in kauf, aber Sauberkeit im Hygienebereich muss sein. Das sollte dringend geändert werden. Denn Putzpersonal war morgens immer Anwesend. Der Service des Hotels war überdurchschnittlich gut und sehr Nett. Im Großen und Ganzen war das Hotel für knapp über 50€ die nacht für 2 Personen in einem guten bis sehr guten Preisleistungsverhältnis und ich empfehle nicht soviel anzubieten, damit man die Gelder der Gäste nicht so sehr aufsplitten muss um alles in Stand zu halten und somit nicht genug für das Einzelne übrig bleibt! Read moreGenuine Expedia guest review
"Rent och fräscht samt trevlig rekreationsanläggnin"
På bekvämt avstånd till London och Heathrow Airport. Parkering på hotellets egen är i princip omöjligt men i direkt anslutning finns inhägnad Shopping Galleria-parkering (24-timmars). Hotellrummet var rent och fräscht samt relativt nyrenoverat. Det bästa med hotellet var dess rekreationsanläggning i källaren med spa, bastu, träningsanläggning och p […] ool. Read moreGenuine Hotels.com guest review
Very close to AirPort and Train Station. Friendly staff and very good service.Genuine Hotels.com guest review
1人旅での利用だったがとても素敵なお部屋で贅沢な気分になれた。早朝早い飛行機の利用だった為，ホテルスタッフがタクシーの手配をしてくれた！Luton空港まで£10で格安でした。Genuine Hotels.com guest review
Outside the windows of the majority of room of the hotel - there is a defect fan-system from the kitchen. This fan makes a terrible constant noise. The staff knew exactly what I was talking about. I asked the staff to get me another room on the other side of the building. They kept promising they were going to find another room, and kept promising to […] come back to me. I kept waiting, and I kept reminding them. They offered me a room, so small that it was unbelievable, especially when the manager decided not to give me any compensation for staying in such a small room, after having paid for a double room (I was staying there for several nights). So they offered to work something else out - but never came back to me. Read moreGenuine Expedia guest review
freundlicher Service; gutes Frühstück; sehr abgewohnt!!!!!Genuine Expedia guest review
Swiming pool ,sauna, centrum of the city,close to train stationGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews