As always the staff was friendly and courteous. Good breakfast, and courtesy shuttle to the airport. This is where I always stay when traveling to Louisiana.Genuine Hotels.com guest review
Me and friends stayed for one night. It was very close to the parking garage and port. I found the staff friendly and found the room clean and pleasant.Genuine Hotels.com guest review
This is a good hotel. Easy access to the interstate and the airport. The staff is great the ladies who prepare the breakfast and Georgette will go out of the way to make sure all of your needs are met. Great job!!Genuine Hotels.com guest review
Staff was great. Breakfast was a treat. Many places to eat surrounding. Mall was pretty close. 15 minute drive to french quarter. My only complaint was the cold water. I would revisit on my next trip.Genuine Hotels.com guest review
If the staff was friendlier, I'd give the hotel a perfect review. Clean room, clean hotel, easy to check in and out. Van driver was late, never apologized, and never spoke to us until our little girl thanked her. Then a small smile. Staff friendliness goes a long way in my book and can make the decision if I choose to stay there again.Genuine Hotels.com guest review
"2 nights in New Orleans"
Nice place to stay and enjoy hot breakfast.Genuine Hotels.com guest review
Very satisfied!Genuine Hotels.com guest review
This is a great hotel, airport and interstate is seconds away. The staff was friendly and willing to help. I had a problem and Georgette steped in and solved the problem. Great teamGenuine Hotels.com guest review
"Not bad at all for the price!"
I was a little on edge about staying there. This was a last minute idea so I was traveling on a budget. The rooms are fine in my opinion. I'm a 10 year flight attendant and staying in hotels is what I do. I recommend this hotel for budget traveling. There's food near by, right off interstate for quick traveling and the beds are comfortable. This not […] by any means a low budget hotel. They have remodeled..could do a little more but it's ok. Now do find a deal. I never pay advertised market rate for anything. Lol Read moreGenuine Hotels.com guest review
Great stayGenuine Hotels.com guest review
"2 nights in New orleans"
good place to stay and have hot breakfast with your familyGenuine Hotels.com guest review
"Close to Louis Armstrong Airport"
It was relaxing, the room was lovely, the view not so good, but the pleasant, helpful and friendly staff made it worthwhile. I definitely will stay there next time I'm in the area.Genuine Hotels.com guest review
We were only there for a few hours before having to leave for the airport, however, the beds were comfortable and the location was close enough to the airport. The only complaint we had was the room walls were not sound proof. The person next to us had his/her television on all night and we heard everything except when the unit came on and drowned out […] the sound. Read moreGenuine Hotels.com guest review
"Small Room, Needs Updates"
The room is very tiny. I could not roll my suitcase from the door to the bed. They have these rounded columns that come out from the bathroom that sticks out too close to the mini fridge/microwave that you have to pick up your luggage to get it into the room. The air did not seem to work properly. Community areas need updating. Was not worth the $89/night […] room rate. Read moreGenuine Hotels.com guest review
This hotel is clean,, the rooms are comfortable, the staff is pleasant, and the location is convenient to the airport. It may not be a 4-star hotel in terms of amenities & opulence, but it is the best deal in the New Orleans airport area.Genuine Hotels.com guest review
"Close to airport but tired property"
Room was OK, hotel was generally a bit run-down, didn't seem to be adequately staffed. Not more than a 2-star at best.Genuine Hotels.com guest review
"Close to airport."
The room was small I could hardly move around in it. I bumped into the microwave and refrig cabinet when I entered the room. The bed was OK I slept fine.Genuine Hotels.com guest review
"Wish I would have"
Wish I would have booked this same hotel thru Choice because the price was a lot cheaper. I've stayed here before and enjoyed my stay. I just hate the tiny bathrooms.Genuine Hotels.com guest review
This hotel met everyone of my needs: convenient, cheap, clean, with a friendly staff. I'm all about reading reviews and reviewing pictures before my stay and the pictures were on point. The only thing is I believe they only have showers (no bathtub) for those with small children.Genuine Hotels.com guest review
Good stay, good price.Genuine Hotels.com guest review
"cl;se to airport"
it was convenient and comfortableGenuine Hotels.com guest review
"Park & Stay"
Hotel itself was nice enough and sufficient for a one night stay prior to leaving for a one week vacation. Had communication issues upon arriving back to the airport regarding our shuttle pickup. We had flight delays due to weather and arrived very close to the 11 PM end of shuttle service. The driver was at the airport, our luggage did not make it […] on our flight, and the driver went back to the hotel even though my husband had been in the van with the driver. For whatever reason, the driver had come into the airport, talked to me (the wife) and then went back to the van and told my husband to come back into the baggage area to talk to me...even after I had personally told the driver that I was going to stay and wait for the luggage while my husband brought our car to the airport. Ended up having to pay a $15 taxi fare for a 3 mile drive because the driver ultimately left the airport with one piece of our carry-on luggage and no people because it was a little after 11 PM. Left us with a disgusted feeling on top of travel irritation. It should have been a free shuttle; will never understand why the driver just took off after calling me on my cell to remind me that I knew they ended the service at 11 PM...just weird! Read moreGenuine Hotels.com guest review
"Not worth the money"
This hotel was seedy and really smelled like a mixture of smokes...... Yuck and not worth the money at all.Genuine Hotels.com guest review
Response by Sleep Inn New Orleans Airport We thank you for your comments and regret that your experience was disappointing. We are addressing the issues from the feedback in the survey and carefully instructing our Staff to improve upon service and enhance the product. Thank you, Best regards, Sleep Inn New Orleans Airport
"Limited Shuttle - not a true airport hotel"
Had a late flight arrival and were unable to get the complimentary shuttle (a primary reason we booked this hotel). Ended up having to pay for a $20 cab for a five minute drive. Shuttle leaves hotel every hour, making it very inconvenient overall. Apart from the shuttle, hotel experience is what you would expect for the price.Genuine Expedia guest review
It's very nice location for a lay over flight but little pricey. Services was very great and helpfulGenuine Hotels.com guest review
I found everything to be nice and reasonable. The front desk staff was friendly and courteous.Genuine Hotels.com guest review
Good prices, peaceful night rest, clean and fully stocked. The staff was very nice!!!!Genuine Hotels.com guest review
"WORST EXPERIENCE EVER"
The room was inhabitable. The bedding was stained (filthy). The front desk clerk came and took photos to validate the filithiness of the room and bedding. She vehemently apologized for the condition of the room, but indicated that there was nothing that she could do to refund because the room had been booked through a third party. I lost my money and […] had to move to another hotel. I would not recommend that anyone stay at this place. Read moreGenuine Expedia guest review
"Easy access to the Interstate"
The room and the bed are just about the same size and don't ask for anything extra because it isn't provided. We booked two niighs and only stayed one and didn't receive any refund for the night that wasn't used. But if you are looking for an inexpensive room and don't care - the room was clean and the staff plesent.Genuine Hotels.com guest review
The accommodations were great!Genuine Hotels.com guest review
"Worst Hotel Experience Ever"
I travel a lot, both personally and for business This was the WORST hotel experience ever! This is the first time I used Hotel.com and I am very, very disappointment.Genuine Hotels.com guest review
May have been the worst hotel property that I have ever stayed in...The property is very "tired"...I had a non-smoking room, but choked on cigarette smoke all night...It may have been my imagination, but I felt like I was showering in pickle juice...The smell of the water while showering was hideous.Genuine Hotels.com guest review
The staff was very nice. The elevator was out twice in our 4 day stay, and fortunately, there was another elevator at the other end of the hall, but there was no sign indicating that. My biggest complaint was the breakfast area. It was too small to serve that many people. Sometimes, they were out of things before the breakfast time was over. My suggestion […] would be to move the serving area into the adjoining room, and use the other area just for seating. It is also congested because the elevator is in the middle of serving area. The food staff did a good job trying to keep up with things Read moreGenuine Hotels.com guest review
I had a great experience! The rooms are clean and modern and the bed was incredibly comfortable. I had to book this room last minute due to being on standby at the airport and not being able to get a flight out that day. The staff was incredibly friendly and the airport shuttle was a time (and money ) saver. No complaints at all here!Genuine Hotels.com guest review
Inexpensive and adequate service near the airport. Stayed there twice in one trip, coming in and before leaving.Genuine Expedia guest review
Response by Sleep Inn New Orleans Airport Dear Steve, Thank you for staying with us in New Orleans, La. We greatly appreciate your comments and look forward to fulfilling your hospitality needs in the future! Thank you Regards, Robert Hoey General Manager
i enjoyed my stay. The room was smaller then I expected.Genuine Expedia guest review
Response by Sleep Inn New Orleans Airport We thank you for your loyal business and look forward to delivering an 'excellent guest experience" each time you visit the Crescent City! We appreciate you taking time to complete the survey and thank you for sharing your comments. As now and in the future you are always at home here at the Sleep Inn New Orleans Airport Kenner, La. Thank you, Robert Hoey General Manager
"Needed a refuge!"
After American Airlines cancel my flight I needed a place to stay and this place will serve anyone in need of a refuge. The ladies at the front desk were bombarded by a ton of people angry because of canceled flights, however the kept a great attitude and worked happily through the mess. Then the next day canceled flight again and the hotel opened its […] arms to welcome me home! Thanks Read moreGenuine Expedia guest review
Response by Sleep Inn New Orleans Airport Dear Refuge Traveler, It's our pleasure to have you stay with us at the Sleep Inn New Orleans Airport. We thank you for your brand loyalty and we look forward to serving all your hospitality needs in the future! thank you, Robert Hoey General Manager
"beware airport shuttle does not run 24 hrs"
We were there for quick stay to take early flight out next morning & our stay was not good. Advertised it had an airport shuttle but failed to say it didn't run between 11pm & 5am. Our flight got in just after 11 because it ran late. Tried to call to get them to wait but they didn't. Spent $80 in cab fees because we had to take one on both to & from […] airport! Even if shuttle would have ran on time at 5am they didn't have enough space for all guest. We were forced to take a cab back to airport because of this or we would have missed our flight. Read moreGenuine Hotels.com guest review
Response by Sleep Inn New Orleans Airport We regret your disappointment with our airport shuttle that is available from 5:00 am till 11:00 pm. This information is clearly indicated on the hotel's website, Expedia's property information and all other channels of advertisement and information. We are sorry that you were mislead on the hours of operation. We have begun to make concessions regarding delayed or late flights arriving at New Orleans Louis Armstrong Airport. We do realize that this is too late for your unfortunate situation however, we do hope that you will consider us in the future with your travels to the Crescent City! Best regards, Robert Hoey General Manager
Great customer service, food, location and a shuttle!Genuine Expedia guest review
The room was clean but the elevator was nasty and the hall carpets were old and smellyGenuine Hotels.com guest review
"Just the right place and price!"
We were looking for something close to the airport with free parking, this hotel was perfect for our needs. Very comfortable rooms and they have the best breakfast around and it's free. Close to shopping and plenty of places to dine.Genuine Expedia guest review
Nice place. Small rooms. Nice staff.Genuine Hotels.com guest review
"Close to airport for early morning transfers"
Good stay here....friendly staff and easy access to airport.Genuine Expedia guest review
One staff member was critical of a guest using the facilities he paid to enjoy. She made faces as to not accept his presence in the lobby area.Genuine Expedia guest review
"It was ok."
It wasn't awful. It wasn't the best hotel in the world. It was ok.Genuine Expedia guest review
"Great For the Price"
Great for the price and close to the airport. The area wasn't the best and the rooms were small. But worked great for me all I need was a clean shower and a bed.Genuine Hotels.com guest review
"functional and close to the airport"
Close to MSY and convenient to the highway. Asked for and got a small refrigerator without a problem.Genuine Hotels.com guest review
It ws clean, they were very nice. It is small but the furnishing & decor is a handsome modern business styleGenuine Hotels.com guest review
"Pleasent staff but hotel needs updating."
The room was clean but rug torn. bathroom was small but usable. Hotel staff was friendly. Ship the coffee for breakfast. Very near the airport but quiet.Genuine Hotels.com guest review
"They didn't do what they said they would."
The hotel told me that they had a shuttle down town for 15 dollars per person. I made sure of it because we were a long way from the French Quarter. When we got there they did not have one or would not offer one. I booked rooms for 3 of us for several nights before and after out cruise. All of these were to be non smoking rooms. Our friends were given […] a horrible and very stinky room that was smoking. The staff would not help us at all to get their room changed. Our other friends stayed at the Comfort Inn and were taken to and from the cruise, to the car rental place and picked up from there. We were made to feel like creeps because there was no room for our luggage when we got there and our rooms were not ready. I do not recommend this place at all. Read moreGenuine Expedia guest review
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