"cl;se to airport"
it was convenient and comfortableGenuine Hotels.com guest review
"Park & Stay"
Hotel itself was nice enough and sufficient for a one night stay prior to leaving for a one week vacation. Had communication issues upon arriving back to the airport regarding our shuttle pickup. We had flight delays due to weather and arrived very close to the 11 PM end of shuttle service. The driver was at the airport, our luggage did not make it […] on our flight, and the driver went back to the hotel even though my husband had been in the van with the driver. For whatever reason, the driver had come into the airport, talked to me (the wife) and then went back to the van and told my husband to come back into the baggage area to talk to me...even after I had personally told the driver that I was going to stay and wait for the luggage while my husband brought our car to the airport. Ended up having to pay a $15 taxi fare for a 3 mile drive because the driver ultimately left the airport with one piece of our carry-on luggage and no people because it was a little after 11 PM. Left us with a disgusted feeling on top of travel irritation. It should have been a free shuttle; will never understand why the driver just took off after calling me on my cell to remind me that I knew they ended the service at 11 PM...just weird! Read moreGenuine Hotels.com guest review
"Nice hotel to crash at for the night."
We spent the weekend in New Orleans. The hotel had a very nice, hot breakfast. Hotel staff was great. Room was clean.Genuine Expedia guest review
Very nice hotel and worth the money. The room is a little small but it was very clean and a nice setup. The hotel staff was very pleasant.Genuine Expedia guest review
"Not worth the money"
This hotel was seedy and really smelled like a mixture of smokes...... Yuck and not worth the money at all.Genuine Hotels.com guest review
Response by Sleep Inn New Orleans Airport We thank you for your comments and regret that your experience was disappointing. We are addressing the issues from the feedback in the survey and carefully instructing our Staff to improve upon service and enhance the product. Thank you, Best regards, Sleep Inn New Orleans Airport
"Please Dont Stay!"
At check in floors were nasty, I thought it was frm high traffic. No! Room was small, smallest bathrm I have eva seen in life. Breakfast was AWFUL! Staff not friendly. Booked 2 nights, only stayed 1.Genuine Expedia guest review
"Limited Shuttle - not a true airport hotel"
Had a late flight arrival and were unable to get the complimentary shuttle (a primary reason we booked this hotel). Ended up having to pay for a $20 cab for a five minute drive. Shuttle leaves hotel every hour, making it very inconvenient overall. Apart from the shuttle, hotel experience is what you would expect for the price.Genuine Expedia guest review
It's very nice location for a lay over flight but little pricey. Services was very great and helpfulGenuine Hotels.com guest review
I found everything to be nice and reasonable. The front desk staff was friendly and courteous.Genuine Hotels.com guest review
Good prices, peaceful night rest, clean and fully stocked. The staff was very nice!!!!Genuine Hotels.com guest review
"WORST EXPERIENCE EVER"
The room was inhabitable. The bedding was stained (filthy). The front desk clerk came and took photos to validate the filithiness of the room and bedding. She vehemently apologized for the condition of the room, but indicated that there was nothing that she could do to refund because the room had been booked through a third party. I lost my money and […] had to move to another hotel. I would not recommend that anyone stay at this place. Read moreGenuine Expedia guest review
"Easy access to the Interstate"
The room and the bed are just about the same size and don't ask for anything extra because it isn't provided. We booked two niighs and only stayed one and didn't receive any refund for the night that wasn't used. But if you are looking for an inexpensive room and don't care - the room was clean and the staff plesent.Genuine Hotels.com guest review
The accommodations were great!Genuine Hotels.com guest review
"Worst Hotel Experience Ever"
I travel a lot, both personally and for business This was the WORST hotel experience ever! This is the first time I used Hotel.com and I am very, very disappointment.Genuine Hotels.com guest review
May have been the worst hotel property that I have ever stayed in...The property is very "tired"...I had a non-smoking room, but choked on cigarette smoke all night...It may have been my imagination, but I felt like I was showering in pickle juice...The smell of the water while showering was hideous.Genuine Hotels.com guest review
The staff was very nice. The elevator was out twice in our 4 day stay, and fortunately, there was another elevator at the other end of the hall, but there was no sign indicating that. My biggest complaint was the breakfast area. It was too small to serve that many people. Sometimes, they were out of things before the breakfast time was over. My suggestion […] would be to move the serving area into the adjoining room, and use the other area just for seating. It is also congested because the elevator is in the middle of serving area. The food staff did a good job trying to keep up with things Read moreGenuine Hotels.com guest review
I had a great experience! The rooms are clean and modern and the bed was incredibly comfortable. I had to book this room last minute due to being on standby at the airport and not being able to get a flight out that day. The staff was incredibly friendly and the airport shuttle was a time (and money ) saver. No complaints at all here!Genuine Hotels.com guest review
Inexpensive and adequate service near the airport. Stayed there twice in one trip, coming in and before leaving.Genuine Expedia guest review
Response by Sleep Inn New Orleans Airport Dear Steve, Thank you for staying with us in New Orleans, La. We greatly appreciate your comments and look forward to fulfilling your hospitality needs in the future! Thank you Regards, Robert Hoey General Manager
i enjoyed my stay. The room was smaller then I expected.Genuine Expedia guest review
Response by Sleep Inn New Orleans Airport We thank you for your loyal business and look forward to delivering an 'excellent guest experience" each time you visit the Crescent City! We appreciate you taking time to complete the survey and thank you for sharing your comments. As now and in the future you are always at home here at the Sleep Inn New Orleans Airport Kenner, La. Thank you, Robert Hoey General Manager
"Needed a refuge!"
After American Airlines cancel my flight I needed a place to stay and this place will serve anyone in need of a refuge. The ladies at the front desk were bombarded by a ton of people angry because of canceled flights, however the kept a great attitude and worked happily through the mess. Then the next day canceled flight again and the hotel opened its […] arms to welcome me home! Thanks Read moreGenuine Expedia guest review
Response by Sleep Inn New Orleans Airport Dear Refuge Traveler, It's our pleasure to have you stay with us at the Sleep Inn New Orleans Airport. We thank you for your brand loyalty and we look forward to serving all your hospitality needs in the future! thank you, Robert Hoey General Manager
"beware airport shuttle does not run 24 hrs"
We were there for quick stay to take early flight out next morning & our stay was not good. Advertised it had an airport shuttle but failed to say it didn't run between 11pm & 5am. Our flight got in just after 11 because it ran late. Tried to call to get them to wait but they didn't. Spent $80 in cab fees because we had to take one on both to & from […] airport! Even if shuttle would have ran on time at 5am they didn't have enough space for all guest. We were forced to take a cab back to airport because of this or we would have missed our flight. Read moreGenuine Hotels.com guest review
Response by Sleep Inn New Orleans Airport We regret your disappointment with our airport shuttle that is available from 5:00 am till 11:00 pm. This information is clearly indicated on the hotel's website, Expedia's property information and all other channels of advertisement and information. We are sorry that you were mislead on the hours of operation. We have begun to make concessions regarding delayed or late flights arriving at New Orleans Louis Armstrong Airport. We do realize that this is too late for your unfortunate situation however, we do hope that you will consider us in the future with your travels to the Crescent City! Best regards, Robert Hoey General Manager
Great customer service, food, location and a shuttle!Genuine Expedia guest review
The room was clean but the elevator was nasty and the hall carpets were old and smellyGenuine Hotels.com guest review
"Just the right place and price!"
We were looking for something close to the airport with free parking, this hotel was perfect for our needs. Very comfortable rooms and they have the best breakfast around and it's free. Close to shopping and plenty of places to dine.Genuine Expedia guest review
Nice place. Small rooms. Nice staff.Genuine Hotels.com guest review
"Close to airport for early morning transfers"
Good stay here....friendly staff and easy access to airport.Genuine Expedia guest review
One staff member was critical of a guest using the facilities he paid to enjoy. She made faces as to not accept his presence in the lobby area.Genuine Expedia guest review
"It was ok."
It wasn't awful. It wasn't the best hotel in the world. It was ok.Genuine Expedia guest review
"Great For the Price"
Great for the price and close to the airport. The area wasn't the best and the rooms were small. But worked great for me all I need was a clean shower and a bed.Genuine Hotels.com guest review
"functional and close to the airport"
Close to MSY and convenient to the highway. Asked for and got a small refrigerator without a problem.Genuine Hotels.com guest review
It ws clean, they were very nice. It is small but the furnishing & decor is a handsome modern business styleGenuine Hotels.com guest review
"Pleasent staff but hotel needs updating."
The room was clean but rug torn. bathroom was small but usable. Hotel staff was friendly. Ship the coffee for breakfast. Very near the airport but quiet.Genuine Hotels.com guest review
"They didn't do what they said they would."
The hotel told me that they had a shuttle down town for 15 dollars per person. I made sure of it because we were a long way from the French Quarter. When we got there they did not have one or would not offer one. I booked rooms for 3 of us for several nights before and after out cruise. All of these were to be non smoking rooms. Our friends were given […] a horrible and very stinky room that was smoking. The staff would not help us at all to get their room changed. Our other friends stayed at the Comfort Inn and were taken to and from the cruise, to the car rental place and picked up from there. We were made to feel like creeps because there was no room for our luggage when we got there and our rooms were not ready. I do not recommend this place at all. Read moreGenuine Expedia guest review
I booked my reservation here for a Wrestlemania event. The staff here was hospitable and serve complamentary breakfast, and not far from the airport. My experience was great here. I'd recommend it for anyone.Genuine Expedia guest review
"Not that great!"
Stayed 3 nights. The rooms are very small & have stand up shower with no tub. But the biggest turn off was how musty our room was! Had the AC on the whole time but it didn't get any better. Wasn't the worst ever hotel but probably won't stay there again.Genuine Hotels.com guest review
Stayed on the first floor and could everything going on in the hallway and front desk. The door was cracked and had lights coming thru. We could hear conversation going on outside! Terrible! Never stay again!Genuine Expedia guest review
"convenient to airport"
business stay for 1 night to catch plane in morningGenuine Expedia guest review
Very quiet for being so close to the airport. The transportation to and from the airport was quick and timely.Genuine Hotels.com guest review
I really enjoyed my stay at the Sleep Inn. The cleaniness of the room, the hotel staff courtesy, and the complimentary breakfast every morning with wide varieties of food selection. The dining area was spotless and the staff was very helpful in preparing your breakfast to your specifications such as eggs to order.Genuine Expedia guest review
"Friendly and convenient stay"
The location was perfect for our stay. Very friendly and a good breakfast was available.Genuine Hotels.com guest review
The first room we checked into the air conditioning was not working. The staff was accommodating and able to change our room. Shortly there after the elevator stopped working. The elevator was still not working by the following morning. Some people in my party had great difficulty climbing down the stairs from the fourth floor to the main floor. The […] hotel staff did not notify guests of an available elevator at the other end of the building. I only found out by asking at the front desk. The cleanliness of the rooms was OK however the hallways were filthy. The breakfast was the best part of my overnight stay. Read moreGenuine Hotels.com guest review
"Very comfortable place to stay before our flight"
We found this hotel to be a great place to stay and convenient to an early departure the next day. The common area in the lobby and the place to eat breakfast were a welcome place to relax. Our room was nicely appointed and quite pleasing. Would be happy to return.Genuine Expedia guest review
Room way too smallGenuine Hotels.com guest review
The lady that was running the check-in desk at night was not pleasing, but once I was able to check into the hotel it was a nice experience. The breakfast was good and I was only 20 minutes from the French Quarter.Genuine Expedia guest review
"Convenient location near the airport with shuttle"
I walked into my room and was pleasantly surprised by the decor and how comfortable the bed was. Unfortunately, there was some 'matter' left in my toilet. Ugh! Also, there were like two strips of carpet missing that ran from the bathroom to my bed. Hotel staff was very friendly and the hourly shuttle to the airport was very convenient.Genuine Expedia guest review
"The room was dusty the first night."
I was disappointed at first because they didn't offer transportation to downtown New Orleans as advertised by Expedia. I had to rent a car which added four hundred twenty dollars to my trip. They do offer shuttle service to the airport and a hot breakfast. We inly had one negative experience woth the nught clerk. Most of the staff were pleasant. They […] have a fitness room and laundry machines which was good. I have recommended this place to my family. Read moreGenuine Expedia guest review
The hotel was well located and the staff was polite. What I did not realize was the hotel is located directly across from police dept., fire department and ambulances. If you decide to stay at this hotel request a room that does not face the fire department and ambulances!!! Breakfast was nice as there was an employee there to make omelets.Genuine Hotels.com guest review
great for the price, close to airport, but the shuttle service stops too early.Genuine Hotels.com guest review
I would only stay at this hotel if I have to catch an early morning flight out. It is ideally located to the airport. Nothing special, older, very small room, and very plain. No good options for food close by either.Genuine Expedia guest review
The hotel was nicely renovated. The room was cozy, the staff was friendly and nice, and it was overall a quiet and restful place to stay. My experience was a great one and I would stay there again for a little weekend trip :)Genuine Hotels.com guest review
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