"Will stay again!"
Stayed in a club room - loved it!!! Enjoyed the club lounge. Very clean and comfortable hotel. Very excellent staff. Thank you for a great stay.Genuine Hotels.com guest review
"Nice hotel close to university of michigan"
Comfy room didn't use restaurant or any other part of hotelGenuine Expedia guest review
My husband and I were recruiting at UM. Our 2 and 4 year old kiddos spent the time we were on campus prowling the hallways, enjoying bananas from the club lounge, and splashing in the pool. Staff were helpful when we needed something, bed was comfy, everything was clean, but typical Sheraton fare.Genuine Hotels.com guest review
"Nice hotel. Quiet comfortable rooms. Good location"
Stayed 2 nights . Will return. Close to campus. Convenient close to mall, restaurants, and UM.Genuine Expedia guest review
"I will never do business with this hotel again."
The staff were rude, uncaring and unpleasant. The reservation staff was rude and inflexible. The front desk staff was rude and inflexible. The cost is way overpriced.Genuine Expedia guest review
"Not what I expected from the Sheraton"
In short, I had to switch rooms because the first one didn't have hot water coming from the faucet. After telling me they'd send someone to fix it, I came back and it was still not working. My room was extra noisy from my neighbors and everyone that walked the hallways. Speaking of the hallways and elevators, stayed filthy. Every time I came and left, […] it just got worse. No one ever vacuumed. They moved me to another room on my 2nd night, right beneath the club on the 6th floor, even more noise. The refrigerator was nasty, the walls were dirty, the shower curtain not attached properly. Then, on my last day when I went to check out, there were 2 housekeepers in the hall spraying air freshener with spray bottles and aerosols to mask the terrible odor in the halls that came from the carpet. So, they decided to mask the odor rather than to clean the source. Wow, I expected so much more from Sheraton. They had commercials on the TV speaking about all the money invested to make a better place to stay. This was a poor example. I will never stay at a Sheraton again. Read moreGenuine Expedia guest review
Good service. We were not particularly fond of the restaurant menu.Not exactly our cup of tea, so to speak, but service was fine. Bartender, Jana,particularly delightful.Genuine Hotels.com guest review
"Convenient and Comfortable Stay"
My partner and I celebrated an anniversary in Ann Arbor this year. The Sheraton recognized our anniversary by putting a bottle of champaign and strawberries in the fridge of our room. Such quality customer service! Moreover, our room was large, clean and comfortable. The staff was very accommodating. I recommend staying at this Sheraton for a reliable, […] comfortable and convenient stay. Read moreGenuine Hotels.com guest review
The service and accommodations were wonderfulGenuine Expedia guest review
We were in town visiting family for Thanksgiving. There were many Ohio State FAns staying at the hotel and U of M fans due to a big game. We had breakfast 3 days in the hotel and the staff were much more attentive to the loud obnoxious tables than to us.Genuine Expedia guest review
The Club Level rooms are very well worth it with access to the Club LoungeGenuine Hotels.com guest review
Response by Sheraton Ann Arbor Hotel Dear Valued Guest, Thanks you for staying with us and selecting our Club at Sheraton. We're delighted to hear that the accommodations exceeded your expectations and look forward to serving you again soon. Please call on me any time I can be of service. Warm regards, Steve-
In town from Chicago for our nephew's wedding. Very nice, clean, and, and comfortable. Would stay here again.Genuine Hotels.com guest review
After having booked and paid for a room the day prior to reservation Sheraton called and said they were full and had to move us to a hotel across the street. This hotel was a lesser quality with no restaurant, bar, or indoor pool.Genuine Expedia guest review
"Good quality restaurant food"
The staff is pleasant especially the restaurant waite staff. The restaurant food is fresh and wll prepared. The rooms are clean and modern as is the lobby.Genuine Hotels.com guest review
Response by Sheraton Ann Arbor Hotel Dear verified traveller, Thanks for your business and taking the time to comment on your experience. Glad your expectations were exceeded in the hotel, restaurant and our service staff. We hope to serve you again in the near future. Please let me know if I can be of service in the meantime. Hospitably, Steve-
"Overnight stay for Michigan Football game!"
Very nice hotel with excellent food and comfy beds and clean rooms.Genuine Expedia guest review
Response by Sheraton Ann Arbor Hotel Dear Steve, Thanks so much for your business and kind words - hope to serve you again soon! Warm regards and GO BLUE! Steve-
"THE place to stay in Ann Arbor"
One of the cleanest,quietest, most comfortable hotels I've ever stayed in! Great in-house restaurant. The staff was exemplary and the room was not only immaculate, but the bathroom appeared to be brand new. Parking near the room was a piece of cake. The athletic facilities were first rate. 5 stars isn't enough praise for this property!Genuine Expedia guest review
"Excellent hotel. Comfortable beds."
My only complaint is that coffee is not available in the lobby except at the restaurant for a $3.00 charge.Genuine Expedia guest review
Response by Sheraton Ann Arbor Hotel Dear Joe, Thanks very much for the business and kind words - glad you enjoyed the experience overall. I appreciate your concern over charging for lobby coffee - we do provide Starbucks in our rooms complimentary for all our guests. We hope to serve you again soon - if I may be of service in the meantime, please let me know. Warm regards, Steve-
"Nice hotel, close to the University"
Clean room, nice gym, friendly staff, would stay again if visiting Ann Arbor.Genuine Expedia guest review
"Very nice hotel"
The bed was extremely comfortable and the location was convenientGenuine Expedia guest review
"Orientation week at University of Michigan"
The location was very inconvenient!!! Hotel advertises free shuttle to the University of Michigan, so we thought, great. But once we were actually there, we realized how big mistake that was. It was always like asking for a huge favor, and staff were very reluctant to drive us. Morning shuttle was less of a problem than the evening pick up. When we […] are done with the orientation, we would call the hotel, and they would put you on hold forever, and make you wait at least 30 minutes for the shuttle. On the move-in day, they dropped us off at the edge of the campus with 4 large suitcases, saying that they need to rush back. Since my daughter had an event to attend, I had to pull 4 large suitcases across the central campus all by myself! That was HORRIBLE! Don't beleive their "FREE SHUTTLE" advertisement! It's just a trick to get you to the hotel, and the service doesn't meet your expectations. Read moreGenuine Hotels.com guest review
"My Sheraton stay"
The facility was very satisfactory. My only suggestion relates to going green. Please provide more towel racks.Genuine Expedia guest review
Nice and clean hotel, conveniently located (easy access, close to mall and restaurants), and worth the price.Genuine Expedia guest review
Response by Sheraton Ann Arbor Hotel Dear MR, Thanks very much for your business and kind words regarding your recent experience - both are appreciated immensely! We hope to serve you again soon. If I may be of service in the meantime, please let me know. Warm regards, Steve Smyka
"pv nmeet - aau"
very comfortable as long drive on roadGenuine Hotels.com guest review
"Convenient Location to University"
We were looking at the University of Michigan for Graduate studies, and this Sheraton was so close and convenient. It was refreshing to be able to swim and have a nice restaurant right within the facility. The beds were so comfy, and the bathroom was sparkling clean! Wonderful!Genuine Expedia guest review
"College Tour to University of Michigan, Ann Arbor"
I booked 3 rooms, 2 with king size bed and 1 room with double bed. All of us are happy with the room. Their beds and pillows are very comfortable, better than some 4 stars hotel we stayed. We will definitely stay at this hotel again. One complaint is, they need to change and check their spa water more often. The water smells!Genuine Expedia guest review
"Close to Mall shopping, downtown Ann Arbor, UMich"
It was good but the usual cheap air conditioners they use are horrible. They are loud and don't hold a constant temperature. But, you know that already. The plain wood doors on all the rooms make the place look cheap and the one in the bathroom was falling off the hinge and would not close.Genuine Hotels.com guest review
We stayed here during the Ann Arbor Art Fair. Easy to get to and just minutes from downtown. Great room and boy, were the beds ever comfy!Genuine Hotels.com guest review
"Very good place for U of Michigan visitors"
A smaller Sheraton, but with the services you'd expect from a larger one: helpful staff (front desk, breakfast lady, and especially the shuttle driver, who took us to campus and proved a good ,unofficial tour guide). Pleasant location, yet very near the interstate: could make a quick getaway after football games without getting stuck in the town traffic, […] if you use their shuttle. Room and bath were comfortable and attractive. Read moreGenuine Expedia guest review
Overall great experience. Very clean rooms and friendly staffGenuine Hotels.com guest review
Nice hotel, conveniently located off thehighway and an easy drive to downtown Ann Arbor. Room was clean, spacious, and had a very comfortable bed. I would recommend.Genuine Hotels.com guest review
A very good, quiet stay in Ann Arbor. Nice friendly staff!Genuine Expedia guest review
"Convenient to Michigan International Speedway"
Was concerned when my daughter checked in and even though the room was in her name, the requirement of a additional deposit was concerning. She was asked to make a deposit of $200.00 to a credit card even though the room was already paid for. That was the first offer..then they were told that a $50.00 cash hold would be possible ...then $20.00...they […] almost left...I arrived about an hour later and I had no mention of $200.00...just a $20.00 fee if there was possible additional charges such as maybe phone use or movies etc.... Read moreGenuine Hotels.com guest review
"Easy for Businesss"
Stayed one night and it was great, only complaint I had was trying to find the elevators (poorly marked)! Once I figured that out, good to go.Genuine Hotels.com guest review
"The hotel in Ann Arbor you want to stay at."
This is actually the hotel you want to go to. All the Ann Arbor hotels near the mall are about the same, but this one is a small enough bump better, with a slightly better restaurant, bar, lobby and room than the others (especially the club level, which is really nice if you can get it). Cab service in AA is pretty easy...about $10-15 to the downtown […] area, easy to get from downtown to the hotel, and you can call one from the hotel with (usually) only about 5-15 minutes lead time. Read moreGenuine Expedia guest review
"Best hotel in Ann Arbor..."
That's not saying much. This is definitely no 5 star hotel but it is the nicest hotel in Ann Arbor. Or pretty comparable to "Webers inn". Great hoteGenuine Hotels.com guest review
The hotel was fantastic; the room was very comfortable and clean, as expected. What really made the trip was that staff were very professional, courteous, friendly, and helpful with absolutely everything. They went above and beyond to help us with transportation, getting to know the area, helping us see the sights, and even recovering lost items (accidentally […] left behind in the room after check out)! Read moreGenuine Hotels.com guest review
Did not accept AARP, AAA, or Veterans discounts. No continental Breakfast. The bar was nice.Genuine Hotels.com guest review
"No Room at the Inn"
Booked a King club level suite. Upon check in was informed that there were no king club floor rooms available due to the fact that there were a lot of people that had stayed the night before and then decided to spend an additional night therefore the room that I had booked and paid for was not available. What is the point in making a reservation if […] the room you booked is not available upon your arrival. This hotel needs a lot of work. It appears that it has suffered a lot of abuse over the years and has not been kept up. It is certainly not what you would expect from Sheraton let alone the fact that they want to command a higher price than other hotels because they are a sheraton. Holiday inn express is in better shape and a nicer facility. I would not stay here again. There are a lot better choices in and around the same area Read moreGenuine Expedia guest review
"Just okay, but still a disappointing experience"
Not my best hotel experience, as strange events occurred that might have been out of the staff's control. Check in was a breeze. Went up to my room on the 6th fllor and realized as I entered that it was a handicap accessible room. That was a negative for me, as I am not handicaped and did not need the room to be oriented as such. It was late (9:30 p.m.) […] when I checked in, so I let it go. Next as I was preparing for my meeting the next day, the fire alarm went off, not once but twice. Unfortunately, there was no guidance from the front desk staff about what was going on and if this was going to be a problem throughout the night. Found out later that it was a faulty fire control board. Finally got situated in the room and tried to get some rest. Not the best situation before a big presentation, but you try to do what you can. Sheraton should have done something for all of the inconvenienced guests but nothing was offered. Disappointing. Read moreGenuine Expedia guest review
My wife and I have stayed at the Sheraton in Ann Arbor on several occasions. Having two children studying at the University of Michigan leads us to be in Ann Arbor several times each year. We find the hotel, its rooms, and its facilities very comfortable and appealing. Also its location works very well for us in that it is near to a large shopping mall […] and close to the U of M campus and downtown Ann Arbor. We have stayed in many hotels in Ann Arbor and this is as good or better than any of them. Read moreGenuine Expedia guest review
Very clean and comfy. The bed was just perfect. The ice machine was very far from the room. I like a suitcase stand but the ottoman worked nicely.Genuine Expedia guest review
"Great, friendly staff and free shuttle!"
Want to stay downtown but it's already booked? No worries, this hotel offers free shuttle pick-ups and drop offs that will take you anywhere in Ann Arbor, proper to help avoid parking debacles of downtown. They also have a very friendly staff and accept SPG rewards. Perfect! We'll be back!Genuine Hotels.com guest review
"Average hotel with poor housekeeping and internet"
Room was clean. Breakfast and in room service was of good value. Housekeeping was poor where they forgot to replace condiments and toiletries 2 days in a row. Wireless internet was slow to the point of not being usable.Genuine Expedia guest review
"Pretty pleased over all."
The room was nice. Had a loveseat and coffee table with a couple chairs, big tv, very comfy king sized bed and everything was immaculate. Hotel lounge/restaurant/ bar was welcoming too. Had a few drinks at the bar and the bartender was good. She had stories, jokes, and was just an all around good person. Breakfast was great. Had a full menu and a fully […] loaded breakfast bar! They had a workout room and a pool and hot tub. Though I didn't use those they looked good. The only thing negative I can think of is the location of our room. Ground floor, interior part if the building. Would've preceded higher level and an exterior view. But for the price I guess I can't really complain... Read moreGenuine Hotels.com guest review
I was impressed with the hotel overall, nice rooms, clean, updated, very comfortable bed. Not the most romantic location, but very convenient to downtown Ann Arbor. The bar and restaraunt have very little atmosphere. Nice workout room and decent pool. A little expensive though.Genuine Hotels.com guest review
"Ann Arbor Sheraton = 4 stars"
Much like most Sheratons I have used the Ann Arbor Sheraton was clean,well staffed, very centrally located and quite family friendly. The staff was at all times very helpful and gracious.Genuine Expedia guest review
Wonderful hotel with exceptional staff. We made multiple trips to downtown Ann Arbor, and the hotel is conveniently located right off of State St. Would highly recommend this hotel and we will stay there again.Genuine Hotels.com guest review
"Not bad for family. Queen beds ok, pillows stink"
They forgot to clean our room, had to call them at 10:30 PM when we got back. They were good enough to come though. Pillows are very uncomfortable, everyone complained. The club lounge on the 6th floor has almost no food, most of the time. Its ok for water and soda. Breakfast is weak.Genuine Expedia guest review
"Great Place, Great Service"
Nice place to stay. Had a busy event when I was staying, and the staff handled it great. Very professional.Genuine Hotels.com guest review
we always stay here after having experienced it the first time. I travel 50 plus nights a year. Pet friendly, great staff.Genuine Hotels.com guest review
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