"Perfect for my purpose."
Overall good. Clean room, friendly and helpful staff.Genuine Expedia guest review
"Just Bad Services at the Sheraton"
booked a room for late night arrival, under stood that no king size bed available and was assigned to a full size bed room. Arrived close to 2am in the morning and found out the room air conditioning is not working. Complain to the front desk with a reply saying. "just turnoff the air unit and put on the fan" I was just too tried to argue with him. […] Slept in a room with temp up to 78F with a unpleasant smell due to stale air. Read moreGenuine Hotels.com guest review
"what a hotel room should be."
Great room, clean and comfortable.Genuine Hotels.com guest review
"Will not go back here."
Will not go back here.. The staff are not friendly.. Big dissapointment!!Genuine Expedia guest review
I thought the breakfast buffet was a little expensive.Genuine Expedia guest review
"Not worth the money"
There were dirty towels in the room. The bathroom had urine on the floor that was disgusting. They charged for everything and the room air conditioning was set for 68 and it was really stuffy and hot in the room.Genuine Expedia guest review
"Convention nearby needed a hotel"
The staff was very friendly, the room was clean updated and comfortable. I would definitely stay there again. When I called the front desk to find out the local weather they answered the phone with "good morning Mrs. _ " (and said my last name perfectly)Genuine Hotels.com guest review
this is an area of hotels, so to get to any restaurants or shopping you have to take the confusing tangle of highways to get across town. this hotel was just okay. Way overpriced. the pool is very small but nice. There is a weird hallway to get to the pool, and only one elevator goes to the pool level. Definitely not a 3.5 star hotel, more like 2.5 […] stars Read moreGenuine Hotels.com guest review
Sheraton Edison Hotel is fantastic.Genuine Hotels.com guest review
Nice place...bed was a little out of wack when you sit on the edge it lifted the bed up like a see saw...no fridge or microGenuine Hotels.com guest review
"Not worth the price"
This hotel is quite run down. For the same money you can get a much nicer Mariott or Hilton. Some of the other reviews here talk about hair on the floor of the bathroom and how you can hear your neighbors. This is actually true. There was disgusting hair on the bathroom floor and I could hear my neighbors clearly. The ceilings were popcorn ceilings […] with chips dangling from it. The furniture was OLD with plenty of scratches and chips (not child friendly at all!). You also have to pay for internet! I would highly recommend skipping this place. Read moreGenuine Hotels.com guest review
I booked a king room but was given a handicap accessible queen. I am tall and do not like the shower set up in these rooms. I didn't realize it til I got to the room and did not have time to change it. This has happened before. Hotels should be required to tell guests if they are putting them in one of these rooms.Genuine Hotels.com guest review
"Away from home"
It was nice, the rooms were clean ...Genuine Hotels.com guest review
"worst hotel i ever stayed at, room filthy"
room was filthyGenuine Hotels.com guest review
"DO NOT STAY HERE!!!!!"
I should have known that it was going to be awful, when we pulled up and to letters in word Sheraton were blacked out. Probably the worst experience I have ever had at a hotel. Beyond dirty, beyond old, way below anything I would have thought from a Sheraton. They have eternally lost our business!Genuine Hotels.com guest review
"Hotel lied about having power and working heat"
No heat, no towels, lied about why power went out for 24 hours.Genuine Hotels.com guest review
"Comfortable and Efficient"
We stayed at the Sheraton Edison for a conference and expo we had to attend the next morning. There was also a cocktail reception held at the hotel the evening before the expo. In addition to the people staying at the hotel for our event, there seemed to be lots of people there for another event. Even though they were jam-packed and home to 2 big events, […] they were efficient and courteous- even friendly. My only complaint is that we requested a 2 bedded room, which we even confirmed at check-in, and received a room with only one bed. I called the front desk to let them know and told them that we'd be fine if that was all they had, but would like a rollaway. The young lady checked and called back to tell me there were no other rooms and no rollaways available. It was a little bit frustrating but the king bed was big enough for my husband, child and me to all sleep relatively comfortably. Overall, I think the hotel did a great job and we enjoyed our stay. OH, by the way . . . we ordered our dinner from room service and it was pretty timely and the food was outstanding!! Read moreGenuine Hotels.com guest review
"A disastrous night"
Incompetent management and no customer care Very disappointed. Before you buy the room make sure you ask for anything above the 3 rd floorGenuine Hotels.com guest review
"Horrible customer service"
Desk attendant actually yelled at me that we should have checked out when I reported that our keys stopped working. Despite my attempts to explain we had a 2 night reservation booked separately that the woman who checked us in guaranteed to put on the same reservation, she continued to rudely tell me that I should have checked out. When she finally […] realized the mistake she didn't apologize but blamed it on the woman from the night before. This resulted in our room not getting cleaned. Read moreGenuine Hotels.com guest review
"At commutable distance to major places"
Checking in was not pleasurable, didn't expect thatGenuine Hotels.com guest review
"Convenient to the NJ Turnpike"
My companion and I were looking for a hotel right of the NJ Turnpike and found this one. Upon checking in, the receptionist came out from a back room chewing food and greeted us. We checked in and all was fine until we woke the next morning to find that the air conditioner had stopped working. We set the thermostat at 67 degrees because we like to sleep […] in a very cool room. We woke up and the thermostat read that 76 degrees inside the room despite the thermostat saying it was still set for 67. Since we were checking out that morning, we didn't bother to call the hotel desk, but I did mention it when I checked out with them. They apologized. The previous night we ordered room service. The food was pretty good although when we tried calling back to get salad dressing for the salad, no one answered the phone (despite calling 3-4 times). Additionally, the plates, etc., were still sitting outside our hotel door when we checked out at 1000 the next morning. Read moreGenuine Hotels.com guest review
"Great hotel for ballroom function/stay"
Shuttle van was very accommodating for our needs - ballrooms were great, easily accessible and comfortable. Fitness center was very adequate - bar was neat and clean and restaurant buffet was abundant.Genuine Expedia guest review
"great central location"
clean comfortable rooms, great barGenuine Hotels.com guest review
"close to dance competition"
the room was a little small...not much room towalk aroundGenuine Hotels.com guest review
"BAD Customer Service RUINS Good Hotels..."
Let's cut to the chase; this hotel is clearly a nice hotel and its got a beautiful presentation. This review has less to do with the actual hotel, and more to do with the people who work there. Of course, we all know that people will have different experiences. However this experience, was enough to make me NEVER want to revisit this place again. The […] location and facility is nice and convenient. I made a reservation at Hotels.com for this past weekend so I could see my family for Passover. I make several trips to NJ a year, and this was the first and last time I will stay at this hotel. Check-in time is 3pm. We arrived around 2:30 because our 4 hour drive from VA miraculously had no traffic pitfalls. We expected to wait around until 3 so we could check in. So, at 3pm, I asked the woman at the desk if my room was ready. She checked, and told me no, just give her a few more minutes. Ok, fine. 3:15 I return to the desk to check, and she says "I don't know when it will be ready. Try me again at 3:30." Um, ok. Now, let's keep in mind that we were a family of 3 who needed to shower, settle in, and be back out on the road to head to see our family for Passover dinner at 5:30pm. Finally at 3:30 I asked her if it was ready yet, to which she replied "I have no idea when it will be ready." I ask why this is the case since check-in was 30 minutes ago, and why she couldn't just tell me this the first time I asked. A gentleman at the desk said to wait just 5 more minutes. At this point we noticed the hotel lobby was filling up rapidly. Not only was there a dog show (thus about 20 other people with pets stuck in the lobby waiting to check in) but there was a tour bus full of people heading to a large church function standing out front. I could overhear people announcing that they had to move the time of the dog show entirely because check-in was so delayed! We were not the only people clearly upset at the disorder, but at this point, I am just confused. At 3:45, I ask to speak Read moreGenuine Hotels.com guest review
"5 Star Hotel - Restaurant 2 Star"
Great hotel with easy access to highway. Was not impressed with service or quality of food in restaurant. Not a busy night, had to wait for someone to come and seat me and then wasn't given a menu. Then a second person came over realized I didn't have menu and had to go get one. White wine was warm, shrimp scampi was average. I stay at alot of Sheratons […] and will stay here again, if business brings me back, but I won't be visiting restaurant. Read moreGenuine Hotels.com guest review
"Sheraton - Edison, NJ excellent"
The Sheraton service, room and food were top rate. I would not use Hotels.com, since they did not understand what I was saying and they initially booked me a room in Staten Island when I specified Edision, NJ. Book the Sheraton directly.Genuine Hotels.com guest review
"Not a good Sheraton"
We have stayed in Sheraton and same star hotels but this was not a very pleasant experience. It was more like a Highway Motel style (spend a night and move on). Room heater was noisey, Washroom floor were cold as heater vent was not blowing in washroom, coffee maker maker wouldn't start on the third morning. On our 4th night stay we could hear next […] room having Saturday night enjoyment and we couldn't sleep. We infact had to call front desk as people were loud in the hallway. We do have plans for coming summer but definitely we will not stay at this hotel for this price. Read moreGenuine Hotels.com guest review
"Sheraton Edison - comfy"
nice staff, comfortable beds, great price, i drove farther but its was worth the price and cleanilessGenuine Hotels.com guest review
There was a few areas that needs to get fix (R/R walls had holes, TV had a blue line at the middle of the screen, A/C wasn't working, etc....Genuine Hotels.com guest review
"Great food in the dining room"
very accomodatingGenuine Hotels.com guest review
The hotel was excellent. The staff were friendly. Check in and Check out were less than two minutes. The hotel lobby and hallways were very clean. My room was very clean. I was impressed with how white the comforter and pillow cases were. I would definitely visit again and recommend this place to all of my friends.Genuine Hotels.com guest review
Water in the tub took too long to clear. Room not clean. AC was not effective. Had to change rooms as we asked for a king bed and got a queen bed. The staff were kind enough to change the room. Room was done without towels in the restroom.Genuine Hotels.com guest review
"This is just a 2* hotel, not a 4* hotel"
The hotel is lacking facilities provided by 4 star hotelGenuine Hotels.com guest review
The bathroom tiles had mold. The carper had stains. There was a lot of noise in the hallways. The pool wall were dirty. And to top it all the fire alarm went off at 12 midnight that seemed like an eternity. The hotel management did not apologetic or offered anything to compensate for the false alarm disturbance.Genuine Hotels.com guest review
"Hotel in Edison NJ"
This hotel was very nice as expected from a Sheraton. The staff was great and the food from room service was wonderful. Only one complaint is our room was by the stairs and our floor was packed with kids screaming and yelling. Only late at night did they stop opening and spamming the stairs door and yelling in the hall.Genuine Hotels.com guest review
"Great experience! Highly recommended!"
This is a 5 star place! Friendly & knowledgeable staff, large lobby with internet,swimming pool, exercise room, large room & comfi linen. In short all you need for a great stay.Thank you.Genuine Hotels.com guest review
"Great overnight stay after flight from UK."
Everything was good. We arrived tired. We were greeted by a friendly girl, who produced a package we had arranged to have sent there for us. The room was so clean and comfy. Great stay.Genuine Expedia guest review
"Good service, clean hotel, and Starbucks inside"
Stayed here a few times now. Always good. Starbucks in the hotel. Easy to print documents for business mtgs.Genuine Hotels.com guest review
"Clean, presentable hotel with professional staff"
The hotel was clean. The restaurant was surprisingly good. They have a starbucks on site. The reception staff was very courteous. I was happy with the hotel. Internet was free if you joined SPG. They had an easy way to print documents for free. I'd recommend it.Genuine Hotels.com guest review
"Excelente, hotel muito bem conservado fácil acesso"
Recomendo quarto silencioso, instalações modernas não tenho nada a reclamar a não ser o fato de ter pago 2 camas de casal e na hora falarem que não tinha vaga, mais o problema foi resolvido e peguei 2 camas de casal.Genuine Expedia guest review
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