"Nice Hotel but Glitches"
The hotel itself was great and I would stay there again. The only glitch was that I prepaid for a King room (at a higher price by about $25), and they gave the last King room away right before I checked in (to my colleague actually....whom they voluntarily upgraded). So I had to take a double. I informed them that I had paid extra for a King, and they […] did comp me internet access (worth $10), and gave me access to the club lounge. They also comped breakfast, which I could not use because of a business breakfast. I think they tried to make amends, but they should be holding rooms if guests are paying more for a specific room. Read moreGenuine Hotels.com guest review
It is a beautiful hotel. The rooms are well appointed and large. The lines are some of the best that I have had....well, towels were a bit rough! One disadvantage. The Club Room did not have a toaster. Strange!!!!Genuine Hotels.com guest review
"1 problem we had no hot water,cold water no shower"
I love the Sheraton as usually. however I was surprise to find I could not wash up or shower on the first day of 2014.Genuine Hotels.com guest review
"Great for pets!"
It's awesome that this Sheraton accepts pets. We often have to stay in a Motel 6 or Extended Stay when traveling so that we can bring our dog with us. Sheraton (especially this one) is far superior to those chains in every way. The service was great, the room spotless, the food delicious, and the bed and pillows were extremely comfortable.Genuine Hotels.com guest review
Most uncomfortable beds we've ever had. Sheets are stiff, coverlet is made of something that makes noise like cellophane every time you move, pillows offer only an illusion of stuffing, plus sheets kept coming off the bed in the night (didn't fit correctly). Will not stay here again.Genuine Expedia guest review
"Nice, but not too close to much."
A nice hotel that allows dogs, but its hard to find an area to walk your dog without getting into the car and driving. Staff was very friendly and helpful. Pool and gym was an extra bonus.Genuine Hotels.com guest review
"Easy access to NY"
Pleasant stay. Indoor pool/jacuzzi area was a little too coldGenuine Expedia guest review
"Comfortable room other aspects disappointing"
Not fridge in room. Had one put in didn't work all food spoiled. Food there was not good and at 9am in the morning Starbucks wasn't open. Asked for a room away from elevator or stairwell. Was put right next to stairwell. Had to go down and change the room. No free wifiGenuine Expedia guest review
My reservation comes in as a CLUB level and breakfast included. The front desk staff did not inform me at all for some reason. I later called, and took them long to response back with a YES. However my door card still did not let me to the Club level and for breakfast...Genuine Expedia guest review
"Nice hotel for a stay over"
We needed a hotel close to Highland Park, NJ and this hotel was less than 15 minutes away. It was very comfortable and the rooms were large and had everything one would need for an enjoyable stay. Yo will need a car as it is situated far from any public transportation.Genuine Expedia guest review
"Nicest hotel in the aera"
Decent hotel for the area, I stayed there two nights both were pleasant. Staff was friendly and accommodatingGenuine Expedia guest review
Stayed overnight for a wedding. Hotel shuttle brought us back and forth from reception . Staff very friendly and helpful. Very comfy bed.Genuine Hotels.com guest review
"Stayed one night for business"
The desk in the room had many deep scratches on surface - not very attractive. Had to call for a hair dryer - there wasn't one in the room. Ordered breakfast delivery between 6:00 - 6:15 and it wasn't delivered until after 6:30 am. I had to chow it down in order to make my appointment at 7am. Other than that the room was comfortable and had a nice […] big TV. Oh yea - they charge $10 for internet. I didn't use it but some people may not like having to pay extra for this. Read moreGenuine Expedia guest review
This is my second stay at this Sheraton, The initial stay was great but once I plugged in the provided hairdryer the entire bathroom lights went out! But we were leaving so not a big deal. The First stay I did bring my own bottle of champagne, and when I had called to have them bring up two glasses, a man had entered my room but immediately left when […] he saw us inside, Im sure it was a mistake but I shouldve left the door lock on. The second stay was even better the hotel staff was more than helpful and always remembered who I was since I kept going back to the front desk for them to re-activate my card which kept failing whenever I went outside for a smoke. The rooms are very clean and the bathrooms are spotless. I saw stains on the vent when I went to change the room temp (which looked like splattered spaghetti sauce). Besides that the room and exp was great. Would I stay here again? Sure will. Read moreGenuine Hotels.com guest review
"Would Definitely Return"
Fantastic room. Was definitely the best hotel we stayed in in our trip of the NorthEast, and wasn't the most expensive. Clean, friendly staff. Would definitely return.Genuine Hotels.com guest review
Staff was so helpful, friendly. They call a taxi to take us back to the train station Taxi was late and they provided for us a shuttle to take us back to the train stationwe did not even have to askrooms were clean the breakfast buffet was very good I will recommend this to my friends definitelyGenuine Expedia guest review
"The Sheraton Edison is a lovely property."
The Sheraton Edison is a wonderful hotel. The rooms are big, clean and the staff is wonderful. For those of you who like corned beef hash, the restaurant serves a breakfast that is really good. There is also a Starbucks on the property for those visitors who prefer coffee and Danish.Genuine Expedia guest review
"Excellent Staff and Great place"
My family stayed here for the Comic Con convention in NYC. Was great location and easy to get to NYC. Straight up the NJTP to the Lincoln Tunnel. Only took 1/2 hour. The staff at the hotel was great. Was easy to solve any issues and quick. Check-in was easy and fast. Cleaning staff courteous and helpful. Room was comfortable.Genuine Expedia guest review
We came for very popular expo and of course it was busy. Our room wasn't ready, but we were accommodated with another room at the same rate , since we couldn't wait. The staff was very friendly and cleaned our room very well. I couldnt have asked for a better value for our money.Genuine Expedia guest review
Not much.Genuine Hotels.com guest review
The rooms were nice. The bed is like sinking into a cloud. I like the fitness facilities, nice big space with mirrors and a wood floor so I can do my aerobics. I'm also happy that housekeeping paid attention to the do not disturb sign. The girls at the front desk were very nice an attentive, especially Jonarose who paid extra special attention to my […] needs. She even signed me up as a Starwood preferred guest. The only gripe was the female bartender with some kind of accent, that played her favorites at the bar. She should be nice to everyone, not just her favorites. Read moreGenuine Hotels.com guest review
"Good Hotel for Business"
Rooms are nice and clean. Room service hours are shortGenuine Expedia guest review
Confort, clean, good coffe in Starbucks... Excellent!!!Genuine Expedia guest review
Attended a wedding. The room was fine,clean enough though somewhat tired. The TV in the room did not work nor did the coffee maker. Starbucks in the hotel, great ...... oops .... closed on the weekends. $10 per day for wifi? really? Stayed one night then checked into another hotel that was much nicer for less $ with free wifi, free breakfast and a working […] tv. Read moreGenuine Hotels.com guest review
The staff was wonderful and the room was beautiful. The lobby area was really nice and the location was perfect for us since we were visiting Point Pleasant Beach. Very nice hotel.Genuine Hotels.com guest review
"Perfect for my purpose."
Overall good. Clean room, friendly and helpful staff.Genuine Expedia guest review
"Just Bad Services at the Sheraton"
booked a room for late night arrival, under stood that no king size bed available and was assigned to a full size bed room. Arrived close to 2am in the morning and found out the room air conditioning is not working. Complain to the front desk with a reply saying. "just turnoff the air unit and put on the fan" I was just too tried to argue with him. […] Slept in a room with temp up to 78F with a unpleasant smell due to stale air. Read moreGenuine Hotels.com guest review
"what a hotel room should be."
Great room, clean and comfortable.Genuine Hotels.com guest review
"Will not go back here."
Will not go back here.. The staff are not friendly.. Big dissapointment!!Genuine Expedia guest review
I thought the breakfast buffet was a little expensive.Genuine Expedia guest review
"Not worth the money"
There were dirty towels in the room. The bathroom had urine on the floor that was disgusting. They charged for everything and the room air conditioning was set for 68 and it was really stuffy and hot in the room.Genuine Expedia guest review
"Convention nearby needed a hotel"
The staff was very friendly, the room was clean updated and comfortable. I would definitely stay there again. When I called the front desk to find out the local weather they answered the phone with "good morning Mrs. _ " (and said my last name perfectly)Genuine Hotels.com guest review
this is an area of hotels, so to get to any restaurants or shopping you have to take the confusing tangle of highways to get across town. this hotel was just okay. Way overpriced. the pool is very small but nice. There is a weird hallway to get to the pool, and only one elevator goes to the pool level. Definitely not a 3.5 star hotel, more like 2.5 […] stars Read moreGenuine Hotels.com guest review
Sheraton Edison Hotel is fantastic.Genuine Hotels.com guest review
Nice place...bed was a little out of wack when you sit on the edge it lifted the bed up like a see saw...no fridge or microGenuine Hotels.com guest review
"Not worth the price"
This hotel is quite run down. For the same money you can get a much nicer Mariott or Hilton. Some of the other reviews here talk about hair on the floor of the bathroom and how you can hear your neighbors. This is actually true. There was disgusting hair on the bathroom floor and I could hear my neighbors clearly. The ceilings were popcorn ceilings […] with chips dangling from it. The furniture was OLD with plenty of scratches and chips (not child friendly at all!). You also have to pay for internet! I would highly recommend skipping this place. Read moreGenuine Hotels.com guest review
I booked a king room but was given a handicap accessible queen. I am tall and do not like the shower set up in these rooms. I didn't realize it til I got to the room and did not have time to change it. This has happened before. Hotels should be required to tell guests if they are putting them in one of these rooms.Genuine Hotels.com guest review
"Away from home"
It was nice, the rooms were clean ...Genuine Hotels.com guest review
"worst hotel i ever stayed at, room filthy"
room was filthyGenuine Hotels.com guest review
"DO NOT STAY HERE!!!!!"
I should have known that it was going to be awful, when we pulled up and to letters in word Sheraton were blacked out. Probably the worst experience I have ever had at a hotel. Beyond dirty, beyond old, way below anything I would have thought from a Sheraton. They have eternally lost our business!Genuine Hotels.com guest review
"Hotel lied about having power and working heat"
No heat, no towels, lied about why power went out for 24 hours.Genuine Hotels.com guest review
"Comfortable and Efficient"
We stayed at the Sheraton Edison for a conference and expo we had to attend the next morning. There was also a cocktail reception held at the hotel the evening before the expo. In addition to the people staying at the hotel for our event, there seemed to be lots of people there for another event. Even though they were jam-packed and home to 2 big events, […] they were efficient and courteous- even friendly. My only complaint is that we requested a 2 bedded room, which we even confirmed at check-in, and received a room with only one bed. I called the front desk to let them know and told them that we'd be fine if that was all they had, but would like a rollaway. The young lady checked and called back to tell me there were no other rooms and no rollaways available. It was a little bit frustrating but the king bed was big enough for my husband, child and me to all sleep relatively comfortably. Overall, I think the hotel did a great job and we enjoyed our stay. OH, by the way . . . we ordered our dinner from room service and it was pretty timely and the food was outstanding!! Read moreGenuine Hotels.com guest review
"A disastrous night"
Incompetent management and no customer care Very disappointed. Before you buy the room make sure you ask for anything above the 3 rd floorGenuine Hotels.com guest review
"Horrible customer service"
Desk attendant actually yelled at me that we should have checked out when I reported that our keys stopped working. Despite my attempts to explain we had a 2 night reservation booked separately that the woman who checked us in guaranteed to put on the same reservation, she continued to rudely tell me that I should have checked out. When she finally […] realized the mistake she didn't apologize but blamed it on the woman from the night before. This resulted in our room not getting cleaned. Read moreGenuine Hotels.com guest review
"At commutable distance to major places"
Checking in was not pleasurable, didn't expect thatGenuine Hotels.com guest review
"Convenient to the NJ Turnpike"
My companion and I were looking for a hotel right of the NJ Turnpike and found this one. Upon checking in, the receptionist came out from a back room chewing food and greeted us. We checked in and all was fine until we woke the next morning to find that the air conditioner had stopped working. We set the thermostat at 67 degrees because we like to sleep […] in a very cool room. We woke up and the thermostat read that 76 degrees inside the room despite the thermostat saying it was still set for 67. Since we were checking out that morning, we didn't bother to call the hotel desk, but I did mention it when I checked out with them. They apologized. The previous night we ordered room service. The food was pretty good although when we tried calling back to get salad dressing for the salad, no one answered the phone (despite calling 3-4 times). Additionally, the plates, etc., were still sitting outside our hotel door when we checked out at 1000 the next morning. Read moreGenuine Hotels.com guest review
"Great hotel for ballroom function/stay"
Shuttle van was very accommodating for our needs - ballrooms were great, easily accessible and comfortable. Fitness center was very adequate - bar was neat and clean and restaurant buffet was abundant.Genuine Expedia guest review
"great central location"
clean comfortable rooms, great barGenuine Hotels.com guest review
"close to dance competition"
the room was a little small...not much room towalk aroundGenuine Hotels.com guest review
"BAD Customer Service RUINS Good Hotels..."
Let's cut to the chase; this hotel is clearly a nice hotel and its got a beautiful presentation. This review has less to do with the actual hotel, and more to do with the people who work there. Of course, we all know that people will have different experiences. However this experience, was enough to make me NEVER want to revisit this place again. The […] location and facility is nice and convenient. I made a reservation at Hotels.com for this past weekend so I could see my family for Passover. I make several trips to NJ a year, and this was the first and last time I will stay at this hotel. Check-in time is 3pm. We arrived around 2:30 because our 4 hour drive from VA miraculously had no traffic pitfalls. We expected to wait around until 3 so we could check in. So, at 3pm, I asked the woman at the desk if my room was ready. She checked, and told me no, just give her a few more minutes. Ok, fine. 3:15 I return to the desk to check, and she says "I don't know when it will be ready. Try me again at 3:30." Um, ok. Now, let's keep in mind that we were a family of 3 who needed to shower, settle in, and be back out on the road to head to see our family for Passover dinner at 5:30pm. Finally at 3:30 I asked her if it was ready yet, to which she replied "I have no idea when it will be ready." I ask why this is the case since check-in was 30 minutes ago, and why she couldn't just tell me this the first time I asked. A gentleman at the desk said to wait just 5 more minutes. At this point we noticed the hotel lobby was filling up rapidly. Not only was there a dog show (thus about 20 other people with pets stuck in the lobby waiting to check in) but there was a tour bus full of people heading to a large church function standing out front. I could overhear people announcing that they had to move the time of the dog show entirely because check-in was so delayed! We were not the only people clearly upset at the disorder, but at this point, I am just confused. At 3:45, I ask to speak Read moreGenuine Hotels.com guest review
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