"Old dirty loud"
Very dirty and run down. The most uncomfortable matress I've ever tried to sleep on. Just awful.Genuine Hotels.com guest review
Response by The Park Inn by Radisson Dallas Love-Field I wanted to thank you personally for taking the time to give us your feedback. I am sorry that you did not find everything to your satisfaction. It is our goal to exceed our customer’s expectation and it seems we did not meet yours. We looked into your concern and please be assured that the issues you mentioned will be taken care. We hope to serve you as a customer again in the near future.
GoodGenuine Hotels.com guest review
the hotel it self look digi and the hallways don't look up to par but the room it self look great more then i was expecting for the priceGenuine Hotels.com guest review
Excellent hotel, just didn't like my room being way down the hallGenuine Hotels.com guest review
Asked for pool towels many times and after about an hour finally got one. Them about 30 more minutes finally got three moreGenuine Expedia guest review
"Be aware that there is a reason for the low rate."
Facility and staff were only OK. What you should expect for the low rates. Just don't think this is a luxury hotel.Genuine Expedia guest review
Response by The Park Inn by Radisson Dallas Love-Field Thank you for the kind words towards our staff. We apologize on behalf of our team for the number of miss steps during your stay. I can assure you that we review these comments with our team to improve our service often and do our best to fill in the gaps along the way. We do hope that you will consider staying with us again if you have the opportunity to return to Dallas.
Air conditioner in room was very noisy. Kept me up all night.Genuine Expedia guest review
Response by The Park Inn by Radisson Dallas Love-Field Our apologies for the air conditioner issue you experienced during your stay. We were able to identify the issue and resolved it expediently. We hope you'll give us another try should your travels return you to Dallas. Warm Regards.
We had stayed at this hotel numerous times over the past year and had been pleased. This time we were given a room with a ledge they called a balcony the doors to which did not work. We requested a different room (there were no cars there so they weren't full by any means). They "upgraded" us to a suite, which was very nice, but the sleep number bed […] was broken so the mattress was deflated. We reported it to the front desk, but by the time we checked out, nobody showed up to fix it. Read moreGenuine Hotels.com guest review
Response by The Park Inn by Radisson Dallas Love-Field Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Park Inn standards.
The hotel needs a face lift. The hallways and the rooms shows its age. My room was not vacuumed the three days I stayed there, the work out room was missing weights and never had towels or water. However, the rooms are big and the bed was pretty comfortable. Staff is less than helpful. Getting the shuttle to go anywhere is like pulling teeth and several […] of the front desk staff was plain rude, however a few people were nice and helped make up for the overall impression. This restaurant does not offer free breakfast, but does have a restaurant and bar for evening meals. Read moreGenuine Hotels.com guest review
I think it was overprice, beside they charge me 20 dollar for accidentals they were suppose to give it back( that's what the people in the front desk say) but they did'ntgracielaGenuine Hotels.com guest review
"This hotel is sooo tired"
Won't return, they need to spend some serious $ to upgradeGenuine Expedia guest review
Response by The Park Inn by Radisson Dallas Love-Field Thank you for taking the time to give us your feedback. We are on the design phase of a total hotel renovation and should be on our way soon. We appreciate you staying with us and look forward to welcoming you back in your next visit to Dallas.
The Front desk and maintenance crew were very friendly, I had a somewhat negative experience at the restaurant/bar. Service was terrible, got completely ignored while trying to eat and have a drink at the bar. There was one young lady in particular , just refused to acknowledge me until I walked behind the bar to gain her attention to only to get my […] check at this point and I was dying of thirst. I would return but would definitely seek other places for food and beverages, like the Bombshell across the freeway from the Hotel. They could give their wait staff a few pointers Read moreGenuine Hotels.com guest review
After arriving to there hotel I had to wait 20 minutes before being checked in. I stood in line waiting when I made it to the front the attendee walked off and I had to wait for the next attendee. After finally being checked in the room was not as nice as pictures appeared. The following day our keys did not work. Maintenance was called and it took […] an hour before being let back into the room. The bar and café were both closed so there was no place to wait. Over all I was disappointed with my stay. Read moreGenuine Expedia guest review
We stayed here on the recommendation of the hotels.com representative. The price was good for one night. We were getting in late and leaving really early, so we just needed a place to sleep. Parking was hard to find, but we managed to find a spot near the front of the hotel. The room was a suite, sleeper sofa and kitchenette on one side, king size bed […] and bathroom on the other. The air conditioner did not cool at all, no matter what temperature setting. It stayed on all night long! The hot water faucet in the bathroom sink leaked and the water pressure in the shower was weak. When we arrived, I looked through the hotel information that was in the room. It said that the gift shop and the restaurant were both open until 10pm. However, that was not the case when I went to the gift shop for a bottle of water at 9pm. The restaurant was also closed. When I asked the bartender about the hours she told me that it was only opened in the morning. They should change their information in the rooms to reflect the new hours. I probably won't stay here again. I liked the proximity to Love Field, but the hotel needs too much work to make it a good deal. Read moreGenuine Hotels.com guest review
Booked a non-smoking room, but the entire hotel smelled like cigarette smoke! Was surprised at the large size of the room after being updated to a suite...also, the sleep number beds are a plus.Genuine Hotels.com guest review
"Will not stay they again!!"
Our flight was delayed so we had to stay for the night. When we checked in the room was dirty. The were food crumbs on the night stand. There were stains on the comforter, nasty. Was very disappointed and will not stay again.Genuine Hotels.com guest review
Response by The Park Inn by Radisson Dallas Love-Field We sincerely apologize for the experience you had during your recent stay. We take pride in the clean condition we typically maintain here at the Park Inn by Radisson and we have reinforced with our housekeeping staff the significance of maintaining consistent standards. Thank you for your feedback as it allows us to focus on necessary improvements, and hopefully you will give us a chance to prove that we can deliver a superior experience in the future.
"Park In - Run Don't Walk"
This hotel has seen better days. New thermostat on wall didn't work so had to use the PTAC controls -- old school. One elevator was out while I was there. Small, uninviting lobby area. The hotel is close to Love aiport and will provide shuttle pickup but not to DFW. There is only one shuttle and I waited more than an hour for it to become available […] to bring me to restaurants nearby -- I lucked out and found a cab waiting for a fair, otherwise you have to call. No cabs stay on call in this part of town. The area is very highway -- no nearby restaurants -- except a jack-in-the-box. Everything else requires a walk or shuttle or cab. Read moreGenuine Hotels.com guest review
Response by The Park Inn by Radisson Dallas Love-Field We apologize for the negative experience during your stay at the hotel. Our philosophy is that our guests should feel at "home" during their stay. We are sorry that this did not happen for you. We are starting renovations in June and all of your areas of concerns will be addressed. Thank you for your time and we wish you safe travels.
"Don't stay at the Park Inn Dallas."
Two elevators, both not working. Frazzled staff. Registration maddeningly slow. Endless mechanical noises during the night. Looks like a prison and felt like one. If a hotel cannot supply fresh "Do not Disturb signs" it should get into another line of business.Genuine Expedia guest review
Response by The Park Inn by Radisson Dallas Love-Field Thank you for your feedback. We are sorry that your experience with us was not all you hoped it would be. Both elevators have been fixed and are in great working order. We appreciate your time and will use all information to fine tune our operation. Wish you safe travel's.
"DO NOT DISTURB"
If I had a Do No Disturb sign in my room to place on my door, this stay would've been much better. Good thing is that housekeeping only knocked once for cleaning service. When I asked for more time, they never bothered me again until check out time. Good hotel, nice cleaning service! :-) Missing door on closet.Genuine Hotels.com guest review
Response by The Park Inn by Radisson Dallas Love-Field We recieved your comment in regards to your stay and wanted to thank you for taking the time to leave us your feedback. We look forward to your next visit and we will do our best to exceed all your needs and expectations. Safe travels!.
We did not enjoy our 2 night stay...it was dirty and noisy.Genuine Expedia guest review
Response by The Park Inn by Radisson Dallas Love-Field Thank you for taking the time to share your experience with us. We are very sorry you were not pleased with the quality of the hotel. We wish you all the best in your travels.
Hotel was nice and clean. Beds were a little hard but other than that everything was good.Genuine Expedia guest review
Response by The Park Inn by Radisson Dallas Love-Field Thank you for being our guest and sharing your experience. We are so delighted you enjoyed all that The Park Inn by Radisson has to offer. We look forward to seeing you again soon.
I waited 45 minutes for the airport shuttle after calling 4 times to complain. The rooms are very old and outdated. I had problems with the shower and had to call maintenance to get hot water. The sink water plunger was all corroded. I would not recommend this hotel!!Genuine Hotels.com guest review
Response by The Park Inn by Radisson Dallas Love-Field Thank you for taking time to share your experience with us. We are very sorry you waited 45 minutes for the airport shuttle. Due to high occupancy at the hotel the shuttle was in high demand during this time. We wish you all the best and safe travels.
Stayed at this hotel years ago when it was "First Class"...NOT ANY MORE!Genuine Hotels.com guest review
Response by The Park Inn by Radisson Dallas Love-Field We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. We are in the first phase of a total hotel renovation. The hotel should be completly renovated by the end of this year. We appreciate your time and look forward to welcoming you back in the near future.
Our initial room was not in good condition. Stains on carpet, mold on grout. sleep number bed left you in a hole, towels for one with 2 occupants, coffee maker not complete and unusable. Exits to parking lot were trashed and looked like someone was living there. We requested a new room for the next night which was better than the first. Still had to […] call for towels and coffee. We were given breakfast coupons for our trouble. Read moreGenuine Hotels.com guest review
Response by The Park Inn by Radisson Dallas Love-Field Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Park Inn by Radisson standards. We will start renovations of the inside of the hotel in March and this will include room renovations.
"Unpleasant, bad amenities rude staff, unfirendly a"
They gave us a handicapped room having no tub, single double size bed, no facilities/amenities and the staff was very rude and unpleasant ( supposedly a HOSPITALITY business) though we were promised a King size bed. I will never Like to stay there again. very poor service even at the restaurant, you have to wait an hour before your ordered dinner is […] served to you Read moreGenuine Expedia guest review
I would never stay there again. The hotel is old, in disrepair and in need of a complete redo.. The walls and carpet throughout the entire facility were dirty, stained and musty. It felt more like I was staying in a third world country than a major metropolitan city.Genuine Hotels.com guest review
Response by The Park Inn by Radisson Dallas Love-Field We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. We are part of a new management and ownership group that will start renovations in March.
"Park inn needs a face lift"
I am not a hotel snob...I need to work, workout and sleep...so For the price and the rates nearby it was ok....but ot friendly for business travelers. I will not stay again.....priced like a Hilton Garden Inn but without the amenities...bed was clean and the sleep # bed was nice....but there are no plugs on the desk and it is in desperate need of new […] carpet in the rooms....the carpets are just filthy I wore my socks everywhere.... The people working are nice. Gym isn't bad....this could be a great hotel with a face lift Read moreGenuine Hotels.com guest review
Response by The Park Inn by Radisson Dallas Love-Field We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. We are part of a new management and ownership group that will start renovations to the hotel in March. We appreciate your kind comments toward our staff.
Used to be a Radisson, but is now a "Park Inn by Radisson." Room had no toilet paper when checked in. No regular coffee in room - only decaf. No place to put toiletries or set anything down in the shower. No place to hang clothes - had to hang them in the bathroom. Hallways were dirty, doors were scuffed and dirty. Parking garage was inconvenient and […] scary. Hotel needs remodeling. Overall a dingy, dirty and uncomfortable experience. Read moreGenuine Hotels.com guest review
Response by The Park Inn by Radisson Dallas Love-Field Thank you for taking the time to reach out to us. We are sorry that your room was not up to Park Inn by Radisson standards. We will come up with solutions so this does not happen to another one of our guest in the future. We wish you all the best in your travels.
I had to change rooms. I reported the TV channels not coordinated w/info card. They began a scan and did it twice and took forever. It was still trying after 45 minutes, so I just said I would move to another room. The personell seemed preoccupied w/personal life, on cell phone, etc. The second room was alright but I did not have a comfortable nights […] sleep. The shuttle woman was nice though. On my return flt. I stayed at a Lower price "Suites" down the road and it was a world away as far as quality, personell, food, etc. Read moreGenuine Hotels.com guest review
Response by The Park Inn by Radisson Dallas Love-Field Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Park Inn by Radisson standards.
"Out of Date"
Room was okay and Quiet but was hoping for at least a flat screen to watch "movies" off my computer but the lower floors had the old school rear projection televisions.Genuine Expedia guest review
"Will not stay again"
Old, musky, smelly, will not stay again.Genuine Hotels.com guest review
Response by The Park Inn by Radisson Dallas Love-Field We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
"Nice hotel and location, but"
The front deck staff was very slow. I used a credit card online to purchase the room. So why did it take 15 mins to check in once I got there then told me there will be another charge on card for 20 more dollars. A 20 dollar hold which I'll get back. This doesn't happen at some of the other finer hotels that i stay at. Then the real kicker is at check […] out I had to wait while she had someone check the room so I can get my deposit back which took more time out of my day Read moreGenuine Expedia guest review
We had a surprise birthday party for my mom and the hotel did a superb job in making sure everything (food, decorations, service) was all taken care of. Sales dept. was great in helping with the planning. Even the rooms were nice....well kept.Genuine Hotels.com guest review
The staff were very courteous and helpful, and the Bar was fun, The Girl tending the Bar was Great! The food in the restaurant was not bad either. The room was clean, comfortable and well maintained but I was not impressed with the Sleep Number Bed. Both my Wife and I left with backaches due to the bed, but that is the first time I have ever used a […] Sleep Number bed so I may have not adjusted it right. Overall It was a great Hotel and I would stay there again! Read moreGenuine Hotels.com guest review
"Dark, Dirty, Dingy, Disgusting!"
This was the dirtiest hotel we've ever stayed at. The carpets had countless stains on them (I don't want to know what the stains are) and had a layer of filth you could actually feel walking around. The AC/heating unit in the room was so loud and shook all day/night that it was hard to sleep. There was a hole in the wall directly to outside so cold […] air would flow in all night. The shower had tiles falling off. There's only one elevator so the walk to the hotel room felt like eternity. Not many positive things - location is good for where we needed it to be would be the only thing Read moreGenuine Hotels.com guest review
Response by The Park Inn by Radisson Dallas Love-Field We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future as we are in the beginning stages of a total hotel renovation.
"An ok hotel, not to fancy."
It's an ok hotel but they're some things did bother me like the sleep number bed was broken, the shower temperature handle was leaking, and the walls were a bit dirty. The room had plenty of space thou the restroom was compact.Genuine Expedia guest review
We had a great overnight stay, but my husband's side of the sleep number bed - the bladder would hold no air - so he slept in a hole all night! Other than that it was fine and we definitely stay there any time we fly out of Dallas.Genuine Hotels.com guest review
I went to stay overnight to travel to Florida the next day. They were very accomidating to furnish a shuttle to the Love Field Airport . Everything was done for me as to help and courtesy.Genuine Hotels.com guest review
"Good Room - Great Deal"
Arrived in the area that night with no reservations anywhere and opened my hotels.com app and found a great deal on this hotel. I went to the hotel desk ask for the room rate and it was $25 higher than what hotels.com had. I stood right there in the lobby opened up the app and booked my room. I will always use hotels.com to book my room.Genuine Hotels.com guest review
The customer service was the best I've encountered in a very long time thier whole staff went above and beyond right from arrival this stay way more than just exceeded our expectations! Way to go Park Inn!!!!Genuine Hotels.com guest review
no shuttle, no microwave...not a good stayGenuine Expedia guest review
The room was good but the shower was cold and the water trickled out so I didnt feel all the way clean the water was warmer in the sink. Other than that my stay was ok.Genuine Expedia guest review
"Great location nice hotel"
Nice hotel. I stayed in the non tower part which seemed a tad less maintained that perhaps the tower rooms. But overall a nice property.Genuine Hotels.com guest review
"Clean Room, Lousy Service"
I had to choose a hotel due to an unexpected weather condition. Needed to stay close to Love Field Airport. The room was clean, however, it was very cold. It never warmed up in the room, and the phone did not work properly. When I called downstairs, the operator did not care if the phone worked or not. I asked for a wakeup call, and other concerns. […] The hotel drink area the server was very nice. Food is just ok, not wonderful. No wakeup call, no one showed to help with luggage, the shuttle dropped me at wrong door at airport. Pay a little more if you want SERVICE of any kind and a properly heated or cooled room with a phone that works. I need a refund, good luck on that one. Read moreGenuine Hotels.com guest review
The hotel served its purpose for my trip. I need to be close to the Medical Center and as they provide a shuttle there it was very convenient for me. With that said, there is really nothing else around the hotel. If you wanted to go explore the downtown area, you're way off. But my review is solely base on what my needs were at the time and as stated […] in the beginning, it served its purpose. The hotel is affordable, the people were nice, there is a buffet breakfast available, albeit not free, the restaurant/bar is ok, you meet a lot of interesting people who are also there for work reasons. If you travel throuhg Love Field Airport, congrats! you get a free shuttle to the hotel. Read moreGenuine Hotels.com guest review
Love this hotel. Stay here once a month. Get a balcony room on the east side of the hotel. Overlook Dallas lit up at night.Genuine Hotels.com guest review
I only stayed one night at the Park Inn but I would definitely recommend the hotel to any one that was needing to be close to UT Southwestern Medical Facilities. The room was big and clean. The only thing we found wrong was that the ice machines were only working on the first and third floor.Genuine Expedia guest review
"Close to airport and Southwestern medical center"
Although the hotel itself needs lots of remodeling and upgrading, the staff made our stay ok, everyone was helpful and friendly to us.Genuine Hotels.com guest review
The hotel was dated, needs a remodel ... Hotel services such as room keeping never got towels fully restocked each morning or the in room coffee... The room was clean just dated and needs to be painted and carpets cleaned in the entire hotel.Genuine Hotels.com guest review
"Not too impressed"
I am usually not too picky about where I stay, but I don't think I'll ever stay at this Radisson again. The front desk lady was beyond rude, the entire interior needed some serious remodeling, the sleep number beds were very uncomfortable, we could hear all noises (phone ringing, talking etc) in the hall and surrounding rooms, the bathroom door locked […] and would not unlock, lighting was poor. The only positive here was Lamar. He worked at the front desk but also bent the rules for us and drove us less than a mile further than the hotel's 5 mile radius in the shuttle to the American Airlines Center. Seriously Radisson, your accommodations are not that great. The least you can do is offer your free shuttle to go 1/2 mile further to a big attraction like the AAC. While this is certainly not the worst hotel out there, I probably will not stay here again. I think I can find a better use for my $150 Read moreGenuine Expedia guest review
Response by The Park Inn by Radisson Dallas Love-Field We apologize for the dissapointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. Thank you for the kind words about Lamar and rest assured your comments will be used to improve the service at the hotel.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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