Everything was good other than waiting for our bags - apparently the girl who checked us in never gave the bellman our ticket- 30 min later we called down to see what the problem was and had to describe our baggage to them - finally we got our stuff - no real apology was given-- other than that everything was good!Genuine Hotels.com guest review
"Loved it but could use a little attention"
I really like this hotel and the location is perfect but I did notice the big shell shaped fountain was green (my room was just over it) with what I assume was algae and the elevators had a strange odor.Genuine Hotels.com guest review
"Horrible Beds & Valet"
The hotel itself was fine but the beds were absolutely horrible!!! So stiff that I ended up sleeping on the floor. Also, the pillows were like paper that when I tried to use it to soften my rest on the floor, it felt as though I was resting my head on a paperback book. So bad!!! The other horrendous part was the parking situation. There was no self […] parking due to an event, so we had to use valet and waited well over an hour in the sweltering heat to get our car. I'm 7 months pregnant so that was an awful sight... Never again!!!!! Read moreGenuine Hotels.com guest review
"Great hotel but some service issues."
I went during the Food and Wine Festival. When we arrived we pulled up to the Valet and were directed where to pull into, but that was the end of our interaction. I had to track someone down to valet the car. They seemed VERY understaffed, especially since such a large event was going on. We checked in with no problem and went up to our very nice room. […] While in our room we discovered that our AC would shut itself off every 30 mins. We notified the front desk but the issue was never resolved. Finally, while checking in I requested a late check out. I was told to call on the day we leave to request the late checkout. I called the morning we were leaving to request it and was told there is no way to get a late check out. The late checkout is what disappointed me the most. Overall, great hotel and great location for EPCOT but don't expect too much in the service department. Read moreGenuine Hotels.com guest review
"Great stay in an outdated hotel"
Came to visit the hotel on a quick family vacation to Disney. The hotel is beautiful and my room looked great. When I went to visit the east side of the hotel, everything was worn down and tattered. I was actually very shocked on seeing a peeling elevator guard rail in plain site. I thought Disney hotels had a higher quality of service and display. […] Overall I did enjoy the hotel, but they could definitely use a little renovating. Read moreGenuine Hotels.com guest review
Fun. I wished WDW would permit more access to other properties and allow charging with room key in parks.Genuine Hotels.com guest review
"Outdated room but wonderful stay"
I absolutely enjoyed staying at this hotel for the weekend at Disney with my family. The hotel itself is in a beautiful area with EPCOT within a 15 min waking distance from the actual hotel itself. My only issue was being forced to Valet my car since Self Parking was full and the property could use some renovating. I travel extremely often for work […] and the room I stayed in should have been updated at least 8 years ago. There were marks and peeling walls in my room and the Elevators floors / rails were in very poor condition. For a such a highly valued property, I would have thought I was staying at a Wingate or a Ramada. Regardless the staff was AMAZING and the dining / entertainment options are plenty. Read moreGenuine Hotels.com guest review
"great place to stay for food and wine fest."
good locationGenuine Hotels.com guest review
Blue zoo is a must for anyone who wants an great sit down mealGenuine Hotels.com guest review
"Nice, but will not be back"
Wonderful staff, clean room and great location. However, the conventions make this hotel unusable. When arriving, I requested a parking pass for my vehicle and was informed there was no parking available due to a large convention. I would have immediately left, but since I used this site, I could not obtain a refund. Basically, I had to use the valet […] and my vehicle parked off site. When leaving Sunday morning, the line for the valet had over 100 individuals waiting and hundreds more arriving. Have you ever stood in the Florida heat for close to two hours to obtain your vehicle? The valets had to jump into a van and drive to the location where the vehicles were parked and then return. I am sure the hotel made a handsome sum for hosting the convention, but I will not be back. Read moreGenuine Hotels.com guest review
"Excellent location -"
My stay at the Dolphin was great. I especially like the accessibility by foot to Epcot. I was there for the Food & Wine.Genuine Hotels.com guest review
It was very disappointing! I was force to use the valet parking on Friday cost $26.00 a day. Then on Sunday when I checked out I had to wait 45 minutes to get my car because of the lack of organization!!! I question why is happening and the person in charge started yelling at me “that she is working hard in resolving the issue and I need to be supportive”. […] My concern was working hard wasn’t working smart!!! And a lot of customers were going to the airport and need to leave quickly. The room was not clean!!! Nor where the balcony had spider weds all over the place. Read moreGenuine Hotels.com guest review
"Good for business or pleasure..."
Beautiful resort with plenty to do for couples or families. Was there for a conference, and had no complaints about those facilities. The food is on the high side, but that's probably gonna be normal for a Disney resort. The only complaint that I, and some others at the conference had was the rooms seem to have an almost stale, humid odor to them. If […] they could just air the rooms out better somehow, I think everyone would've been happy. Read moreGenuine Hotels.com guest review
"Disney- Stay near Epcot."
Great on Disney property hotel. Convienent to Epcot.Genuine Hotels.com guest review
Parking was a nightmare, they closed the self parking so the entire hotel had to valet. So when it came to checkout I called the extension given to have my car brought up, no one answered. We then went to the lobby and stood in the heat for 20 minutes waiting for our car. They did not have the staff for this.Genuine Hotels.com guest review
"Classy and best location for Epcot"
Great hotel booked at a great price. Loved the view over the trees and boat to Epcot, nice fluffy towels and better quality sheets.I have been using value resorts lately and this was way better.Genuine Hotels.com guest review
"Our "Not So Scary Halloween" was Great!"
We enjoyed the room and accommodations. Everyone was very helpful and seemed happy to work there. Our only complaint was having to wait for our car return with valet parking after being told that we could call in advance to have the car waiting. Both days we were there this service was not available. We stayed in the central tower section on the 20th […] floor and the room and view were extremely nice. We did notice, however, at several times during the day strong food smells coming from the dining areas. The bus and boat service were invaluable and we really enjoyed being so close to Epcot. We loved having the extra Magic hours! Read moreGenuine Hotels.com guest review
"Disappointed at checkin"
It started out terrible but then it was ok for the balance of the stayGenuine Hotels.com guest review
Advertised as Walt Disney World Dolphin Resort, and really a Sheraton. You only get the WDW transportation when you stay here and none of the "perks" of staying in a real WDW resort. Close to everything, but next time I will be staying in an official WDW hotel.Genuine Hotels.com guest review
its hard to find good traditional luxury hotels but this is one of them.Genuine Hotels.com guest review
Always wonderful at the DolphinGenuine Hotels.com guest review
It's unfortunate that you must pay a resort fee over and above since we did not use any of the hotel amenities. Staff was great. Excellent location!Genuine Hotels.com guest review
"Fun in the Sun."
Wonderful location at a great price.Genuine Hotels.com guest review
Place was great, lots of activities and things to do. Food on the property is ridiculously priced however. We stayed the first 2 nights in a nice double bed room but the beds were really uncomfortable. We decided to stay an extra night and got a king which was way better. Hotel Service was great also.Genuine Hotels.com guest review
"LOVED OUR STAY!"
We had a great stay at the Dolphin! There were so many amenities within walking distance - tennis, putt-putt, complimentary yoga, pools, "beach", The Boardwalk, and plenty of restaurants. Thank you for such a pleasant experience and stay!Genuine Hotels.com guest review
Absolutely loved our stay at the Walt Disney World Dolphin. What a beautiful property. Our room was very comfortable and nicely appointed. Plus the staff is wonderful. We had the most fantastic views from our 14th floor room. We watched the fireworks from Hollywood Studios by just looking to the right and about an hour after that, just turned to left […] and watched the fireworks from EPCOT. The property is conveniently located near EPCOT which was ideal because the Food and Wine Festival was going on while we were there. You can take a ferry over to EPCOT, the Boardwalk Resort, and Yacht and Beach Club. You can also just walk over there if you choose too. It was such an awesome experience and I so hope we can do it again. Read moreGenuine Hotels.com guest review
"next to epcot"
hotel was great - my brother worked out in the gym and said it was the nicest gym he had ever seen in a hotelGenuine Hotels.com guest review
We stayed in the dolphin hotel for our trip to epcot food and wine fest. It rained most of the time we were there so we didn't get to use the pool but from what we saw it looked nice. We enjoyed the balcony with a view of disney a Boardwalk and at night the epcot fireworks. Room service was fast courteous and the food excellent. We also visited some […] of the restaurants located in the swan hotel they were a bit pricey but well worth it. The only complaint I have is that the disney transportation was slow, we waited 45 minutes for a bus to downtown Disney. The water taxi to Epcot was a bit quicker but we found the quickest way to get to Epcot was walking (10-12 minutes). All in all it was an excellent experience and I will definitely consider staying there again Read moreGenuine Hotels.com guest review
Great time in area, hotel was great, view was awful.Genuine Hotels.com guest review
"Nice hotel. Much more geared towards conferences."
Rooms a bit dated. Beautiful grounds and property. Location was the selling point. Minutes walk to boardwalk and Epcot.Genuine Expedia guest review
"Location great for the disney attractions."
overall stay very pleasant; pool areas terrific, common areas well maintained, spotless. Staff terrific.Genuine Expedia guest review
"Nice but room so damp!"
This is not the first time I have stayed at this resort and every time, the room feels damp. The resort is nice, the location is perfect, but the room is lacking. The drawers in the dresser smelled like mildew (from the moisture in the air) and the water in the tub backed up when taking showers. The room was clean but new AC's to take out the moisture […] in the air is a must. Read moreGenuine Hotels.com guest review
The room was clean but we only had 3 hand towels when we checked into the room. Called and asked or more and finally had to take them off the cart in hallway. Beds were never made. Fine, that we did not want clean sheets for only a weekend stay but could you please make beds and empty trash? No Kleenex and bedside phone did not work. Valet charges for […] car overnight was expensive. Food in hotel expensive. Read moreGenuine Expedia guest review
Not impressed with hotel I have stayed at less expensive Disney hotel s that were in a lot better condition really upset with plumbing issues in my room.Genuine Hotels.com guest review
"NOT HAPPY CUSTOMER"
I have stayed at many Disney properties and thought I would be so happy with this one as well. However, our room was nexst to the elevator which allowed you to hear all the traffic of people using the elevators, the ding noise the elevator would make and the noise of adjacent neighbors. The walls were so thin that you could hear the neighbor coughing. […] This did not allow for a peaceful resting environment at all. I was also not impressed with the food. There was way too much salt in the food to taste anything else. And finally, when I did receive my bill, I was not informed of the additional charge for WiFi service of $23. I would not have used this service had I known otherwise. Oh well, lesson learned. I would not recommend this hotel. Read moreGenuine Hotels.com guest review
We booked on Expedia, thinking that it was all paid for, but when we checked in, we had to pay and extra $23 plus tax a NIGHT in "resort fees". That should have been included in the Expedia price in my opinion. I booked a King bed, as it was only for me and my boyfriend. When we got there we were told that there was no King available, but would we like […] 2 double beds with a "much better view". She said that of the 1500 rooms, only 70 were King - would have been nice to have been told that before booking. We did not really have a choice, so said ok. If the view that we had was "much nice", I would hate to see what the view from the king would have been. The holiday that was meant to be a romantic getaway in separate, horribly uncomfortable beds. I would not stay there again in those beds. Read moreGenuine Expedia guest review
The room bathroom toilet need it clean or washGenuine Hotels.com guest review
"Awesome. Great location."
Awesome. Great location. Great in site amenities. Love this hotel.Genuine Expedia guest review
"Quick play before work"
Nice place, great location if your going to disney. Free transportation to all parks.Genuine Hotels.com guest review
"Great Hotel. Very nice amenities."
Walk over to The Boardwalk or take the boat to your Disney Destinations. Or, you can just hang out and enjoy the resort.Genuine Expedia guest review
Issues with maintenance fixing a broken appliance in the room. Took over 40 minutes when they said someone would be there to correct the problem in less than 20 min. When they did arrive they arrived unprepared to resolve the issue.Genuine Hotels.com guest review
Hotel was nice as usual. It was not a busy weekend so we had a hard time getting services due to short staff, not only in the hotel but the parks as well. Not my idea of what the Disney properties are about. One of my more disappointing trips to the happiest place on earth!Genuine Hotels.com guest review
Nice hotel for family, close to all Disney parks, nice pool and lake.Genuine Expedia guest review
"close to Epcot"
This hotel was very convenient to Disney Studios and Epcot . The room was comfortable. I didn't like that parking was extra money. Overall, it was a great experience.Genuine Hotels.com guest review
Beautiful hotel, great location for visiting Epcot. Loved the bus and boat transportation to get to other locations. Expensive parking charge and resort fee. Internet was good. Bar drinks are very expensive. Loved the cafe in the lower level. Good prices and good food. Beds were fantastic. Very nice people at check in.Genuine Hotels.com guest review
Great location to walt disney parks and universal clean hotel , i like the service thereGenuine Hotels.com guest review
"Close to many things!"
Huge resort w/ many places to eat. Water taxi to Epcot, Hollywood and Boardwalk or walking distance to Epcot and Boardwalk.Genuine Hotels.com guest review
"We got played"
I ordered a fruit and cheese tray for my wife and when I got it the tray look nothing like advertised. I got cheese spread, crackers, and whole apples, peaches, and nectarines. The don't communicate there fees properly. They make you believe things are a one time fee and charge you daily for them. Also they charge you daily to park regardless of if […] you're staying there or not. For what they charge it could of been a whole lot better. We have stayed in suits better than this resort. Read moreGenuine Expedia guest review
"only if you are looking for a great spa"
very average. This is not a place for couples, unless you want to just enjoy the spa. The pool is crowded, loud, not convenient to rooms, bars, etc. not a great play space or relaxing space...just a pool with a very small bar.Genuine Hotels.com guest review
"Beautiful Hotel, but....."
This was our second stay and we enjoy the hotel and location. Resort fee of $23 per day and valet parking fee of $26 per day, we found excessive.Genuine Hotels.com guest review
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