My husband and I had a business trip and enjoyed our stay. We stayed on the Club level, which provides you perks, such as: Free Breakfast and Hors d'oeuvres in the evening. The only improvement I would like is a larger bathroom. Other than that it was perfect!Genuine Hotels.com guest review
"Excellent Staff but Room TOO WARM and Stuffy"
Stayed at this hotel for a workshop. Beautiful hotel, exceptionally polite and professional staff members. When we checked in the room felt stuffy so we set the room temperature a few degrees later and went to dinner. Fandango's had excellent food, staff was attentive and fantastic! When we got back to our room it felt a little less stuffy, but still […] warm. We adjusted the thermostat even lower, watched a little tv and went to bed. At midnight the hotel alarm clock buzzed! Scared me to death, as I was completely asleep when it went off. When I awoke I was soaked in sweat and according to the thermostat it was 60 degrees. NOT!!! Since it was the middle of the night, and I was tired, AND I had to get up at 6 am, I didn't call anyone about the temperature of the room. I wish we could have opened a window or turned on a fan in the room because it was stuffy and warm the entire night. The next morning I realized the AC/Heat vent is positioned directly above the thermostat, which is probably why the thermostat thought it was cool, but it wasn't. Overall, the facilities, restaurants, and staff were Fantastic. The room was just too warm and stuffy which made it difficult to be comfortable and sleep. Read moreGenuine Hotels.com guest review
"Great Bed, average stay."
We got the room at a discounted price, and that's exactly what we got. The bed was super comfy, but we had to pay for anything extra...i.e WiFi, parking, a bottle of water. These things we could have gotten from a LaQuinta for free and for less of a price, and the bed would be just as comfortable. Our room was really far from the parking, making a quick […] trip to the car impossible. Access to the parking garage was a hassle because our room card never worked at the gate. On the plus side the hotel is very central to the places we wanted to go, like Turner Field, World of Coke and the Aquarium. Overall the stay was good, its just the little things that made up anything negative about the hotel. Friendly staff, clean hotel, lots to do and comfy beds! Read moreGenuine Hotels.com guest review
"I will never stay here again"
Admittedly I'm a bit disgruntled...but here are the facts. Self-park is $22/day and no mention when booking. To get from self-park to hotel involves a 10 minute hike through a parking garage and tunnel with no ramps for luggage in some places and through a tunnel that is WAY to close to vehicles as they go past (30" walkway - no separation between cars). […] Finally I requested and paid for a King room, but upon arrival was informed there were none available ant that my only option was a Queen or double Queen. Read moreGenuine Hotels.com guest review
"Good Location, OK quality"
The hotel is a good location for the business sector, however if you are sightseeing/vacation then I would suggest closer to the Coca Cola World or CNN, that is the entertainment area. Not much around the business part. Perfect for a business trip stay. Hotel is old and needs modernising, but was very clean and comfy. Short walk the main street.Genuine Hotels.com guest review
The hotel is neat, clean and in a good location. However we we're provided two different rooms and each one had a strong cigarette tobacco smell. I have never encountered a hotel which had a strong cigarette smell problem and i've stayed at many. After the second room, where the smell was slightly less, we gave up trying to locate a non-smelling room. […] We switched hotels for the last night and stayed at a lesser quality hotel which had no smell problems at all. The front desk person told me that smoking is not permitted in the rooms but I saw no deterrents including no "no- smoking" signs, anywhere in the hotel so as a smoker I would think it's permitted. I can work with smoking and non-smoking floors but I'm told this hotel did not have that. Read moreGenuine Hotels.com guest review
The staff was friendly and outgoing. The food (both the breakfast buffett and at the bar) was wonderful! The pool was beautiful. The bed was super comfy - especially the pillows! All in all, a fantastic experience at a decent price. Will stay again.Genuine Hotels.com guest review
"One of my new favorites!"
First time staying at this place but will definitely keep this hotel in mind for my future stays. Excellent service, clean rooms, and a great location to the major tourist attractions.Genuine Hotels.com guest review
1) Hotels.com had not forwarded my reservation to the hotel, so it took the receptionist 5-10minutes to locate it. 2) This Sheraton has a very confusing floor layout between its two towers. Difficult to find the narrow hallway past the gift shop to the elevators, which are FAR away from the lobby.Genuine Hotels.com guest review
"Great hotel for the price!"
Really good quality for the price. Great location for tourist. And the staff was very welcoming and friendly. And there parking price is better than any other hotels. Definitely staying againGenuine Hotels.com guest review
I WAS SUPPOSE TO HAVE A KING ROOM BUT I WAS GIVEN A DBL ROOM..AND ROOM WAS VERY SMALL.Genuine Hotels.com guest review
"close to everything"
A very nice room with service to match.Genuine Hotels.com guest review
Great hotel. However if self parking, it is not convenient and a far walk to hotel especially if carrying bags. Parking is too expensive as well.Genuine Hotels.com guest review
"Loved the club room!"
We enjoyed our entire stay! The pool was great & we enjoyed the resturaunt ! We will be back!Genuine Hotels.com guest review
The hotel is visually very pleasant. The rooms are comfortable and there is plenty of storage space.I applaud the hotel as the ONLY place i ever saw recycling bins...Congratulations to the hotel and its stewardship of the environment..... I doubt that anyone who runs the hotel has stayed in it anonymously. The maids do not throw away used paper cups...and […] it looks like the glassware is "washed" in a suspiciously UN-antiseptic manner. The offering of Starbucks coffee (VERY STRONG) is accompanied by two small non dairy creamers...not adequate for the task if one wants a cup with a bit less "taste octane". The plastic bag for the ice bucket is more challenging than a Rubics cube....tearing it open is a useful tactic...and no additional shampoo or conditioner were supplied during my 4 day stay. Read moreGenuine Hotels.com guest review
"Very comfortable for long business trip"
Quiet and comfortable with helpful and genuine staffGenuine Hotels.com guest review
"Did the job but not exceptional"
My fiancé and I loved the location downtown close to everything. Valet and bell boy service was excellent. However, we booked a queen bed room ahead of time and we got two full size beds instead. The front desk said "we don't reserve your room ahead of time". I don't hotel hop much but I would think that if you book a certain type of room you should […] be guaranteed that room especially if you paid in full ahead of time. It was really awkward to sleep in separate beds with my significant other. The club room was kind of blah. We went for breakfast but there wasn't much to choose from so we went to a local restaurant instead. Read moreGenuine Hotels.com guest review
"close to mart"
It was a very nice stayGenuine Hotels.com guest review
You have to pay for internet access. The outdoor cover needs to be replaced. Garage area needs to be repainted.Genuine Hotels.com guest review
This hotel was great all of the staff was friendly and courteous. Would definitely stay again.Genuine Hotels.com guest review
"great location, great service"
Enjoyed our room, the food was great, the service was too.Genuine Hotels.com guest review
"The best customer service in Atlanta!"
Everyone was over and above friendly during our stay. Parking was very convenient the valets were very helpful- even if you didn't valet park. My husband is in an electric wheelchair and it was very accommodating. The rooms are older but very nice. And the bedding very comfortable. The location is perfect everything downtown. I didn't use the pool but […] it was beautiful. The only downside would be that the walls are paperthin and you can hear everything going on in the hallway and we had loud just in the hallway. :). We will definitely stay here when we come back. Thank you Johnny in the valet parking services for all your help!! Read moreGenuine Hotels.com guest review
The hotel is nice. The pool is not clean, the roof opens and dead bugs are all in pool, yuck! Other than that, loved it.Genuine Hotels.com guest review
The staff was very helpful and the amenities were wonderful. My family and I really enjoyed ourselves.Genuine Hotels.com guest review
Very close to the city life and fun. Clean rooms and was greeted with warm welcomes, & very clean and beautiful courtyardGenuine Hotels.com guest review
Sheets were too small for the bed so mattress was showing. Woke up at 2:00am to people screaming at each other outside of room. Called the front desk and notified them and they didn't apologize for the disturbance. When checking out was not asked about how our stay was. Will probably stay outside of Atlanta from now on where parking isn't 20.00 per […] night and breakfast is included in the room price. Won't be staying here again. Read moreGenuine Hotels.com guest review
"Close to highway"
Awesome location close to the highway. The hotel decor seemed kind of dated; however, the service (room service, desk service, housekeeping) was awesome!Genuine Hotels.com guest review
Since the room I requested was not available I was upgraded at not additional costGenuine Expedia guest review
"Weekend Downtown Atlanta at the Sheratan"
Our experience at the Sheraton in downtown Atlanta was excellent! Each day after work we relaxed by the indoor/outdoor pool. Because of the location, each night was just a quick walk to any restaurant of our choice. The staff was very friendly and they always looked happy to see us. I would definitely recommend this hotel to anyone staying in Atlan […] ta. Read moreGenuine Expedia guest review
"Nice hotel! In walking distance of everything! !!"
The staff was really friendly and helpful. We were lose to everything we wanted to do. Barely had to drive. I recommend this hotel to everyone! !!Genuine Expedia guest review
"Probably my worst Sheraton experience ever"
If you are planning to go to Atlanta for business, please stay away from this hotel. "When the hotel is at full capacity or close, internet is very slow (that means you can't even load web pages), basically it does not work". This is a DIRECT QUOTE from the Hotel Manager. Worst of all, they did not even had the decency of refunding my internet charge. […] In addition to this, the room condition was not acceptable (the air condition was really disgusting, I had to clean it myself), small room, very small bathroom, not what you would expect from $260/night. Overall, a very poor experience. From now on, I will avoid Sheraton when possible. Read moreGenuine Hotels.com guest review
I stayed 1 night at the Sheraton Atlanta Downtown to attend a Braves baseball game. The hotel is about a $10 cab ride away from Turner Field. It is also about a 15-minute walk from CNN Plaza, Olympic Park, and The World of Coca-Cola. The service at the hotel was great. My only complaints are that (1) the wifi is extremely slow and (2) the walls are […] paper thin. You can hear every conversation that the cleaning staff is having in the mornings, which made it difficult to sleep. Other than those 2 items, the hotel was great. Read moreGenuine Hotels.com guest review
We stayed here for a quick weekend couples getaway. The staff was excellent and very friendly. The bar tenders were awesome and remembered our drinks and names. We enjoyed the pool area and the location was perfect for walking around and enjoying the night life.Genuine Expedia guest review
"Love This Hotel"
This is a great hotel. Nice and cost effective.Genuine Hotels.com guest review
The only complaint I had was on the cleanliness of the bathrooms and rooms we stayed in; they did not meet our expectation, despite how much we paid. Bathtubs were not cleaned... That really puzzled me. We spent two nights there. Needed towels and bathing accessories were not replaced on the second day. Had to call front desk about towels and bathing […] accessories. I will definitely give it a second thought on that hotel accommodation when visiting Atlanta, GA again. Other than that, the valet parking guys were the best!! Read moreGenuine Hotels.com guest review
"Nice hotel for short stay"
Overall I was pleased with our stay at the hotel. Our room was clean and comfortable. However the hotel staff was not very friendly or helpful. We were not offered assistance with our luggage or parking.Genuine Expedia guest review
The Sheraton is a great hotel for an amazing price! Im really picky about hotels.Genuine Hotels.com guest review
Parking is. Very expensiveGenuine Hotels.com guest review
"Good location, expensive parking"
Parking was 22$ a day. The bathroom door was a sliding door that didnt fully shut and no fan. Awkward unless youre very comfortable with your roomate. The pool area was very nice! But. Cleanliness was questionable. Also rules not enforced by anyone. I had to endure a large rowdy group of adults that were drinking liquor while in the pool, out of the […] glass bottles, sitting on each others shoulders and fighting. All the while my child wax trying to enjoy it. Read moreGenuine Expedia guest review
"Very old and outdated"
When we got to our room it had an odor like wet carpet. The view was the roof with air condition units. We asked to change our room and we we're put in a smaller handicap room with same view. We asked to be moved to a larger room which was much better. Don't know why we weren't given that room in the first place. Housekeeping only gave us 3 sets of […] towels and we had a group of 5. It was 48F outside and they kept the roof of the indoor/outdoor pool open. It was cold so my kids didn't use the pool. I would not recommend this hotel. My family was very dissatisfied. Read moreGenuine Hotels.com guest review
Very nice, always have a good night sleep in their beds.Genuine Hotels.com guest review
Great except internet is an additional cost...also luggage carts not allowed to be used by hotel guest only bell hops...Genuine Hotels.com guest review
Nice room, staff very helpful. Just a little noisy. Doors areGenuine Hotels.com guest review
"Good for what you pay..."
Was clean, but very loud, convention style hotel... In DOWNTOWN...Close to Interstate 75/85 and I-20 access..Genuine Hotels.com guest review
Reservation confirmed at 3:40 pm arrived at 6:15 pm. Hotel did not have the reservation yet. But the Manager promptly got everything handled and stay was excellent. Staff was courteous and helpful.Genuine Hotels.com guest review
It was easy to get to and from. Everyone in the staff that I interacted with was very pleasant.Genuine Hotels.com guest review
Hotel was great and rates were perfectGenuine Hotels.com guest review
"Awesome stay. Amazing staff"
We were greeted with a friendly staff, everyone helped so much. Definitely staying againGenuine Expedia guest review
"Nice hotel. The staff was very helpful."
The kids really enjoyed our stay. They enjoyed the pool as well as the spa. The staff was very helpful with knowledge of nearby activities. We didn't have to go far for a wonderful experience I Atlanta!! Upon our return the rooms were to my liking! Awesome service , awesome staff.Genuine Expedia guest review
"Staff and hotel were great!"
We had a nice stay in Atlanta. The hotel is lovely and the staff gracious and accommodating. The front desk was trying to accommodate patrons needing 2 beds in the room and we agreed to take a handicap room with a king sized bed. Since the mirrors were placed lower, I had to squat to apply make-up and to do my hair. And there was no counter in the bath […] on which to lay my toiletries while I was getting ready. helped me to appreciate some of the difficulties faced by those who are handicapped. Lighting in the bath could have been better. Read moreGenuine Expedia guest review
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