Construction ongoing. Difficult to find/enter hotel. Parking on South end and Rooms on North End. $22 per night to park your car is abusive. Understaffed for check in. Employees were like dealing with clones. Plastered smiles and apologies from hotel staff. Trusted the Sheraton name - won't make that mistake again.Genuine Hotels.com guest review
Just average stay with a hefty price tag with parking. Could use a room update. Front entrance remodel was a bit inconvenient but manageable. Andre at the conceriege desk is fabulous. Take his recommendation for li localito for great Italian!Genuine Hotels.com guest review
"Super nice hotel"
The Sheraton in downtown Atlanta is above my standards for a hotel. My only complaints are the construction, limited entrance through parking garage, and the showers! I rarely see water pressure in hotels now a days, and the construction of the hotel will eventually be complete! Loved our room and the view out the two walls of windows.Genuine Hotels.com guest review
The room was great, the staff outstanding. Only problem was that is was under construction (front lobby area) which made it a little inconvenient. But even that was understandable.Genuine Hotels.com guest review
I was NOT happy that free WiFi or free breakfast was not included.Genuine Hotels.com guest review
"Not likely to stay there again"
Front desk staff was unpleasant when checking in and we were given a room on the 1st floor which I do not recommend. There was some kind of thumping that could be heard throughout the night. It was so bad that the staff had to bring us ear plugs. Nice pool area and the room itself was clean. Bathroom has to be on of the smallest I have ever seen at […] a hotel though. Read moreGenuine Hotels.com guest review
Hotel was under construction & it was inconvenient having to walk more then usual, otherwise it was a 4 star service. They should let you know if projects are being done during your stay.Genuine Hotels.com guest review
Hotel was great!Genuine Hotels.com guest review
Great Hotel and Customer Service.Genuine Hotels.com guest review
"Nice hotel and location."
Customer service was very good; they even allowed us to check in early. Rooms were very clean and comfortable. I would reccomend this hotel.Genuine Hotels.com guest review
A little too expensive.Genuine Hotels.com guest review
"close to aquarium and town"
we had a very nice time...Genuine Hotels.com guest review
"Fantastic Getaway - Pool area is very romantic"
We had a room with a balcony facing the pool and fountain. The ironwork reminded me of the French Quarter in New Orleans. It had a very romantic get away / resort feeling to it. The hotel was within walking distance of Phillips Arena.Genuine Hotels.com guest review
The only issue we had was that it took us about 20 minutes to check in. Everyone was as nice as they could be, though, and we really enjoyed our stay. Of we need a place to stay in Atlanta again, we will definitely consider the Sheraton!Genuine Hotels.com guest review
"Convenient to sports/entertainment venues"
Nice hotel. Room was small but sufficient for two. Club level very nice, worth extra for the perks.Genuine Hotels.com guest review
Everything was excellent. I Do not Have Any complaints. I Will Hopefully Be There Again On The Dates Of Oct.1-3,2014.wednesday Through Friday. Checking Out On Morning Of Oct.4tn.Genuine Hotels.com guest review
"Ok but not great"
Very surprised when I arrived and had to pay an additional $22 to park the night I stayed. There was no free breakfast, that was another $19. The room was nice very clean and quiet. Walked a long way from the parking deck, down the car ramp to get into hotel. Other than they expensive parking and food hotel was ok at best.Genuine Hotels.com guest review
We were initially placed in a room over the pool and near the restaurants. The room was very noisy when I first opened the door. The pool was right outside our window/balcony. I went downstairs and requested a new room and was given a room on the 9th floor. When we got to the new room the difference was like night and day as far as the noise level. […] There was however a hair in the toilet seat! I cleaned the seat with Lysol wipes - I never travel without them! Room service was okay- fries were lukewarm. With my breakfast I requested hot tea- tea bags were delivered along with a tea kettle-- only problem was the kettle was empty!! Sharonda from room service was very nice- too bad I didn't notice the empty tea kettle until after she was gone! Best part of the stay was the bedding!! Read moreGenuine Hotels.com guest review
Hotel was cool close to Peachtree and train station but I'm from Da Boot and was lookin for fun and Downtown Atlanta was alright but just didn't do it. Other options were maybe 20 min drive away but after 8 hours of vehicle time who want to drive around. I rate d hotel Up!Genuine Hotels.com guest review
"saints vs falcons Week 1"
Looking forward to booking the upcoming weeks @ this particular hotel!! Location is ideal, staff are friendly, cleanliness is superb, etc etc. Checked in sept 6, & hated to leave Sept 8....literally cried on my return home.Genuine Hotels.com guest review
Went here with my girlfriend for the weekend. The rooms aren't that big but the hotel is nice and it was clean. The employees were friendly and the valet service is really convenient. Would definitely stay again..Genuine Hotels.com guest review
"Not what I'm used to getting at Sheraton"
Needs updating!! Hotel had smelly and old carpet in the hallways!Genuine Hotels.com guest review
Love the Sheraton. Nicest staff I have ever encountered. Location is only downside, two block walk to marta and good restaurants.Genuine Hotels.com guest review
"Lots of hidden fees"
This place will charge you money just for flushing the toilet. On top of the price hotels.com quoted i was charged an extra 50 bucks just for one night for silly things like using the phone.Genuine Hotels.com guest review
"Conscientious and kind staff!"
Unexpectedly, my companion had a medical emergency during our hotel stay at this Sheraton location. The Sheraton staff were so kind, so helpful that they made us feel especially well cared for in a difficult time. Thank you!Genuine Hotels.com guest review
Hotel was nice and the bed was comfortable but not happy with the extra charge for parking of $22 a day. That should be included. Our room also didn't have a view just the rooftop. Everyone was very nice and helpful.Genuine Hotels.com guest review
Not very handicap accessible :(Genuine Hotels.com guest review
My husband and I had a business trip and enjoyed our stay. We stayed on the Club level, which provides you perks, such as: Free Breakfast and Hors d'oeuvres in the evening. The only improvement I would like is a larger bathroom. Other than that it was perfect!Genuine Hotels.com guest review
"Excellent Staff but Room TOO WARM and Stuffy"
Stayed at this hotel for a workshop. Beautiful hotel, exceptionally polite and professional staff members. When we checked in the room felt stuffy so we set the room temperature a few degrees later and went to dinner. Fandango's had excellent food, staff was attentive and fantastic! When we got back to our room it felt a little less stuffy, but still […] warm. We adjusted the thermostat even lower, watched a little tv and went to bed. At midnight the hotel alarm clock buzzed! Scared me to death, as I was completely asleep when it went off. When I awoke I was soaked in sweat and according to the thermostat it was 60 degrees. NOT!!! Since it was the middle of the night, and I was tired, AND I had to get up at 6 am, I didn't call anyone about the temperature of the room. I wish we could have opened a window or turned on a fan in the room because it was stuffy and warm the entire night. The next morning I realized the AC/Heat vent is positioned directly above the thermostat, which is probably why the thermostat thought it was cool, but it wasn't. Overall, the facilities, restaurants, and staff were Fantastic. The room was just too warm and stuffy which made it difficult to be comfortable and sleep. Read moreGenuine Hotels.com guest review
"Great Bed, average stay."
We got the room at a discounted price, and that's exactly what we got. The bed was super comfy, but we had to pay for anything extra...i.e WiFi, parking, a bottle of water. These things we could have gotten from a LaQuinta for free and for less of a price, and the bed would be just as comfortable. Our room was really far from the parking, making a quick […] trip to the car impossible. Access to the parking garage was a hassle because our room card never worked at the gate. On the plus side the hotel is very central to the places we wanted to go, like Turner Field, World of Coke and the Aquarium. Overall the stay was good, its just the little things that made up anything negative about the hotel. Friendly staff, clean hotel, lots to do and comfy beds! Read moreGenuine Hotels.com guest review
"I will never stay here again"
Admittedly I'm a bit disgruntled...but here are the facts. Self-park is $22/day and no mention when booking. To get from self-park to hotel involves a 10 minute hike through a parking garage and tunnel with no ramps for luggage in some places and through a tunnel that is WAY to close to vehicles as they go past (30" walkway - no separation between cars). […] Finally I requested and paid for a King room, but upon arrival was informed there were none available ant that my only option was a Queen or double Queen. Read moreGenuine Hotels.com guest review
"Good Location, OK quality"
The hotel is a good location for the business sector, however if you are sightseeing/vacation then I would suggest closer to the Coca Cola World or CNN, that is the entertainment area. Not much around the business part. Perfect for a business trip stay. Hotel is old and needs modernising, but was very clean and comfy. Short walk the main street.Genuine Hotels.com guest review
The hotel is neat, clean and in a good location. However we we're provided two different rooms and each one had a strong cigarette tobacco smell. I have never encountered a hotel which had a strong cigarette smell problem and i've stayed at many. After the second room, where the smell was slightly less, we gave up trying to locate a non-smelling room. […] We switched hotels for the last night and stayed at a lesser quality hotel which had no smell problems at all. The front desk person told me that smoking is not permitted in the rooms but I saw no deterrents including no "no- smoking" signs, anywhere in the hotel so as a smoker I would think it's permitted. I can work with smoking and non-smoking floors but I'm told this hotel did not have that. Read moreGenuine Hotels.com guest review
The staff was friendly and outgoing. The food (both the breakfast buffett and at the bar) was wonderful! The pool was beautiful. The bed was super comfy - especially the pillows! All in all, a fantastic experience at a decent price. Will stay again.Genuine Hotels.com guest review
"One of my new favorites!"
First time staying at this place but will definitely keep this hotel in mind for my future stays. Excellent service, clean rooms, and a great location to the major tourist attractions.Genuine Hotels.com guest review
1) Hotels.com had not forwarded my reservation to the hotel, so it took the receptionist 5-10minutes to locate it. 2) This Sheraton has a very confusing floor layout between its two towers. Difficult to find the narrow hallway past the gift shop to the elevators, which are FAR away from the lobby.Genuine Hotels.com guest review
"Great hotel for the price!"
Really good quality for the price. Great location for tourist. And the staff was very welcoming and friendly. And there parking price is better than any other hotels. Definitely staying againGenuine Hotels.com guest review
I WAS SUPPOSE TO HAVE A KING ROOM BUT I WAS GIVEN A DBL ROOM..AND ROOM WAS VERY SMALL.Genuine Hotels.com guest review
"Great location in downtown Atlanta."
The staff went out of their way to help me and my family with our bags as well as checking us into our room.Genuine Expedia guest review
"close to everything"
A very nice room with service to match.Genuine Hotels.com guest review
Great hotel. However if self parking, it is not convenient and a far walk to hotel especially if carrying bags. Parking is too expensive as well.Genuine Hotels.com guest review
"Loved the club room!"
We enjoyed our entire stay! The pool was great & we enjoyed the resturaunt ! We will be back!Genuine Hotels.com guest review
"Excellent, helpful staff and nice accommodations!"
Overall, it was a nice hotel. The staff especially were incredibly helpful and willing to give us recommendations and ideas for where to go around town, since we were in town for a conference. The first room we were given smelled terribly of smoke, but they were able to move us into a second room that didn't have any odors. The bathroom was rather small, […] for two people to share (blowdrying and straightening hair at the same time) but overall, it was a pleasant experience! Read moreGenuine Expedia guest review
The hotel is visually very pleasant. The rooms are comfortable and there is plenty of storage space.I applaud the hotel as the ONLY place i ever saw recycling bins...Congratulations to the hotel and its stewardship of the environment..... I doubt that anyone who runs the hotel has stayed in it anonymously. The maids do not throw away used paper cups...and […] it looks like the glassware is "washed" in a suspiciously UN-antiseptic manner. The offering of Starbucks coffee (VERY STRONG) is accompanied by two small non dairy creamers...not adequate for the task if one wants a cup with a bit less "taste octane". The plastic bag for the ice bucket is more challenging than a Rubics cube....tearing it open is a useful tactic...and no additional shampoo or conditioner were supplied during my 4 day stay. Read moreGenuine Hotels.com guest review
"Very comfortable for long business trip"
Quiet and comfortable with helpful and genuine staffGenuine Hotels.com guest review
Enjoyed my stay very much at this hotel, was very close to everything in Atlanta that I wanted to visit. I would stay there again.Genuine Expedia guest review
"Did the job but not exceptional"
My fiancé and I loved the location downtown close to everything. Valet and bell boy service was excellent. However, we booked a queen bed room ahead of time and we got two full size beds instead. The front desk said "we don't reserve your room ahead of time". I don't hotel hop much but I would think that if you book a certain type of room you should […] be guaranteed that room especially if you paid in full ahead of time. It was really awkward to sleep in separate beds with my significant other. The club room was kind of blah. We went for breakfast but there wasn't much to choose from so we went to a local restaurant instead. Read moreGenuine Hotels.com guest review
"close to mart"
It was a very nice stayGenuine Hotels.com guest review
"Right in the middle of downtown Atlanta"
Had a great stay. Friendly staff and nice hotel. Close to everything.Genuine Expedia guest review
You have to pay for internet access. The outdoor cover needs to be replaced. Garage area needs to be repainted.Genuine Hotels.com guest review
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