Overnight and had no problems or complaintsGenuine Hotels.com guest review
Great. We were driving through Atlanta to get to South Carolina.Genuine Hotels.com guest review
"great, very impressed"
truly awesome, headed back in a week, to stay at same oneGenuine Hotels.com guest review
I truly enjoyed my stay and every thing from valet parking to the cleaners of the rooms were excellent. The staff was awesome!!!! Thanks, I will be backGenuine Hotels.com guest review
"Very bad customer service"
I was there for a business trip, and i called them a day before to confirm my reservation, they said my room is available. So i went their and the guy at the front desk told me they have no more room available anymore and he wanted me to find a hotel by the airport which i needed a hotel around downtown for my business. I was really mad and had to find […] another hotel by myself around downtown area. By the way, it has been more than 2 months and i have not get any of my refund back. Worst experience ever! Read moreGenuine Hotels.com guest review
"Loved the hotel baffeled by valet"
The only thing that threw me off was valet not being able to park my vehicle because of aftermarket rimsGenuine Hotels.com guest review
Wonderful courteous staff! Very accommodating !Genuine Hotels.com guest review
"Overall- an "ok" stay."
Very disappointed that pool was not in working order. It would have been helpful to know this info before booking. Also-check out clerk tried to give me change in coins. I was surprised that a hotel this expensive did not have change readily available at the cash register. I was highly disappointed that free wi-fi was not available in rooms.Genuine Hotels.com guest review
Overall stay was great! The staff at the Sheraton are beyond exceptional. They are attentive to your every need. The building and rooms were extremely clean. The only minor complaint was the fee for wifi, should be free with your stay. Would defiantly stay here again!Genuine Hotels.com guest review
We checked in at about 8 pm on in the evening and we were very very tired, and we were sent off to our room routinely. When we got up there the cleaning team was in the room and we had to lug several luggage bags back down (and we requested the cleaning team to call down for us so they can work on an alternate room). When we got down back to the check […] in desk there had been no call and the check in person unapologetically kept looking at her computer and then nonchalantly informed us that it would be a 'while' before we could get another room. I asked ' would it be half an hour, twenty minutes or an hour?' and she said she didn't know yet. We had to ask the other person at the check in desk who was equally dismissive and unapologetic to find a room (in a hotel this size I just could not believe they could not find a room for us, with a reservation). Moreover the fact that you have to pay over $12 for the Wifi is criminal. The rooms are routine but the location is excellent. Anyway Read moreGenuine Hotels.com guest review
Parking was dangerous.Genuine Hotels.com guest review
"After the smoke"
I really enjoyed my stay. Although my room smelled like smoke when I first walked in, otherwise my stay was good.Genuine Hotels.com guest review
"You get what you pay for"
The staff and service was very friendly at this hotel but our experience was a little disappointing. After a long drive we arrived at the hotel to check in only to realize we parked in the very back so we had to drag all our stuff along with our 2 kids to the opposite side due to all of the construction. When we checked in we were given the room key […] to a room that was already occupied!! It was awkward walking in on another person's room. After going all the way back down with all of our belongings we got the key to another room and when we got to the room the bathroom door was a sliding door that had a broken track so you could not even use the restroom with the door fully closed. The room was hot and the beds were not as comfortable as a typical Sheraton bed. I will say the concierge and staff were extremely friendly and welcoming but overall the condition of the hotel was not very relaxing and fresh. I would only stay there again post renovations. Read moreGenuine Hotels.com guest review
The ONLY thing I thought was odd was the parking. We tried valet, but they told us to circle around again as they thought we were leaving yet we were arriving...so we circled around and self-parked. You have to follow a painted path from the garage to get to the hotel, and it was a little strange. Otherwise everything was nice.Genuine Hotels.com guest review
the staff here are amazing. They are attentive, knowledgeable on what's going on around and where to find anything. Other than the bathroom door being a sliding door, everything was great.Genuine Hotels.com guest review
The staff was great . Very friendly . Restaurant was good But they were overwhelmed with all the people . Decor was alittle old .Genuine Hotels.com guest review
I was here on business, the hotel needs remodeling, the carpet in the halls and rooms are old and faded. The pool area is beautiful and has a retractable ceiling so you can get sun in the summer time but nice during the winter. The bar was nice and service good.Genuine Hotels.com guest review
"Good Value for the Money"
I was there for a conference inside the hotel, which was nice. But I found it to be a little off the beaten path of downtown. Good hike up hill to P'tree Road Nightlife and Restaurants. Overall this place was good value for the money we paid.Genuine Hotels.com guest review
Great Hotel Service during a very busy weekend. They never seemed like the business got to them and made us feel like we were the most important people there.Genuine Hotels.com guest review
"Quality hotel in downtown Atlanta"
This was a very nice hotel. It is clean and well furnished in the center of downtown Atlanta. The room was very clean and the bed was one of the most comfortable bed I have slept in (and I travel a lot). The hotel has both tower rooms and courtyard rooms. The courtyard surrounds an indoor pool and has a nice ambience to it. My room was in the tower […] on the 11th floor and was very quiet with a specular view of the capitol building. Read moreGenuine Hotels.com guest review
"Only a little bad"
We were not able to get the exact rooms we booked through Hotels.com, which was disappointing. A large convention was in the hotel for the weekend, making it very crowded. To make up for the disappointment of being split onto two floors and getting rooms with smaller beds than we booked, we were given parking and breakfast vouchers. The rooms we had […] were quiet and comfortable. Read moreGenuine Hotels.com guest review
I love this hotel. The guys out front working the Valet need some sensitivity training. Its a shame for everything to be so good for a small segment to tarnish the business.Genuine Hotels.com guest review
"Near America's Mart"
We stayed at the Sheraton because of its location near the America's Mart. It was a 3 block walk, which was very convenient. The downside was the Sheraton charged $22 per night to park in their lot (unexpected). Because there was a potential for rain, I asked at check-in if there was a shuttle to the mart and the associate didn't know where the mart […] was or if there was a shuttle. She called the concierge who came over and also didn't have any info, however, she called someone else who eventually said there wasn't a shuttle service. Our room was near the elevator which was unfortunate because people are very loud when getting off the elevator at all hours of the night. On the plus side, the location was very convenient. Our 3 block walk passed an assortment of restaurants and there was also a restaurant inside the hotel. We didn't take advantage of the pool, but it was very nice with a pretty patio area. I would stay there again. Read moreGenuine Hotels.com guest review
The service was outstanding. The hotel is a little dated but very clean.Genuine Hotels.com guest review
"I'll be back!"
I stayed 5 nights and felt right at home.Genuine Hotels.com guest review
I am very upset with the Sheraton Downtown and the Sheraton Airport in Atlanta. I booked a five day stay. When I arrived at the Sheraton Downtown I was told they were sold out and did not have a room. I had business to conduct in downtown Atlanta within walking distance of this hotel. I waited at the counter approximately forty-five minutes before it […] could be determined first of all I was prepaid and find me a room at the Sheraton Airport. I was then shuttled to Sheraton Airport. When I got to the Airport Sheraton they insisted I wasn't prepaid and had me wait at the counter another 30 minutes while the two hotels worked this out. Mind you I was up at 3:00am to travel cross country and this was now 6:30 pm and I had not eaten since breakfast. Sheraton offered me a 10% discount at their dining room for 1 meal an insult. I got to me room and at 9:30 pm I get a call my room is not paid and I need to pay at that point I spoke to Hotel.com and you straightened this out. The next night one of the hotel staff knocking at my door at 9:00pm saying I wasn't paid for the next four nights. I asked for the manager call me. At this point I don't remember if I called you or the manager called you or the Sheraton Downtown but it was finally corrected. The change in hotels cost me extra time each day, the cost of travel to downtown, the frustration, and the difference in rates between the Downtown and Airport. Read moreGenuine Hotels.com guest review
Great pool for kids. Winter or summer.Genuine Hotels.com guest review
"Best Service In Town"
I stayed at the Atlanta Sheraton for five nights during the January show at Americas Mart. The room was clean, very comfortable, with a warm weather balcony overlooking the enclosed pool. The hot tub was a saving feature after long days of shopping! And the Starbucks Coffee in the hotel was a big plus! But with all the luxury, the staff was my favorite […] part of the Sheraton Experience. I would hire any one of them to work for me!! Very well trained, kind, and on the ball!! Read moreGenuine Expedia guest review
Great experience from person who helped me with my bags to club lounge manager and staff to person who helped me get a cab. Minor issue when I called from lounge to report that computer was not turning on. Instead of sending someone to go up to 5th floor to help fix the issue, I was told to go to the 3rd floor office to go to the computer there and […] print out my flight ticket. This was late at night at 10pm or so. My room was in the 5th flr and thought I could just print out my ticket a few steps from my room. A little disappointing for a club lounge service. Read moreGenuine Expedia guest review
$35 pet fee, $22 self park fee AND they charge for Internet! Plus the bathroom was the size of a closet. However, the staff and service were excellent.Genuine Hotels.com guest review
"Hospitality, Location, and Comfort"
We stayed at the Sheraton last minute because of a cancellation with an AirBnB listing. We were scrambling to find a place that was close to a wedding we had to attend and were excited that the Sheraton was available and at a very affordable rate! The staff was very nice from the front desk, valet, and management. Before we left, management left some […] free banana bread for us and a card thanking us for our stay. It was a really nice touch! I will definitely stay here again. Read moreGenuine Hotels.com guest review
"NEVER again...for so many reasons."
FIVE stars for a comfy bed, clean room and hotel. ONE star for the undisclosed fees prior to booking and for the lackluster customer service attitude at the time of check-in. ZERO stars for the lack of security outside in which anyone has access to all of the vehicles parked at the hotel, being put in a room outside the service elevator and laundry […] room, AND the unsolicited "wake-up call" at 5am with the employees banging carts and trays outside the paper-thin door to my room. Pet fee: $35, NOT a $100 pet deposit Self-park: $21, and there are NO other parking options Internet: free DOWNSTAIRS, $13 fee in your room I will never elect to stay here again for any reason, and definitely not with pets. Read moreGenuine Hotels.com guest review
"New Years Eve 2014!"
Great stay. Staff was great!Genuine Hotels.com guest review
Customer service was unfit and rudeGenuine Hotels.com guest review
"one bad bed"
Requested two queen beds and were placed in a room with two double beds. It was the most uncomfortable bed I have ever slept in. Moved to another room with queen beds the next morning.Genuine Hotels.com guest review
"Peach Bowl fun"
Great service in club lounge. Very friendly staffGenuine Hotels.com guest review
Staff was great-very helpful and polite. In order to have a rollaway bed, we had to get a handicapped room with roll in shower. Water went everywhere! Neighborhood was sketchy-no walking to local restaurants.Genuine Hotels.com guest review
Just right, enjoyed the Peach Bowl and New Year festivities downtownGenuine Hotels.com guest review
"Ok but pricey"
Hotel is a little outdated. Neighborhood a little sketchy but it is downtown afterall. Staff very friendly, food good and we enjoyed our stay. Probably would not stay here again. Too many similar priced hotels with better location and star rating.Genuine Hotels.com guest review
"Best Service I've Ever Experienced"
The friendliest, most helpful, staff I have ever experienced. I have told so many people. Everyone, from the valets, restaurant waitstaff and manager, check in staff and manager. It was amazing. The hotel itself is older, but well kept and updated. It is the service that made this trip a memory of a lifetime.Genuine Hotels.com guest review
Every thing was ready for us when we arrived even with it being new year eve and the peach bowl was going on. We received free parking, internet, and breakfast for booking through Expedia and they had it all right there. We go to Atlanta a lot and we will not be staying anywhere else from now on.Genuine Expedia guest review
"Good choice, location for our Peach Bowl trip"
Overall the hotel was a good choice. The staff was friendly and helpful. It was convenient to the MARTA system. Like all downtown hotels, expect to pay for WiFi in the room. However, we had difficulty regulating the room temperature. The air never shut off just blew cold air or hot air depending on the temperature setting. We also didn't find the beds […] very comfortable. Read moreGenuine Expedia guest review
"Nice staff. A few issues"
No hot water and poor water pressure. One working elevator for New Year's Day. But the room was clean and staff was very pleasant and helpful.Genuine Expedia guest review
Great service. Everyone was real helpful and very professional.Genuine Expedia guest review
good. a bit noisy during the night but it was new years eve.Genuine Expedia guest review
"Sheraton, Atlanta Downtown"
Self parking was inconvenient, Hotel is an old building.Genuine Hotels.com guest review
"A good location with sub-par cleaning."
Hotel is well located, breakfast is great, staff is helpful and friendly. Bar and pool are great. unfortunately rooms are not that clean. Our first room had the carpet soaked in water, we asked for a room change, and were given a new room immediately, but the new room had clothes from the previous gustes. The cleaning staff don't do a great job at […] checking the room when cleaning. Read moreGenuine Expedia guest review
Came for the weekend for a wedding. Hotel was under construction but you couldn't tell. Hotel is very nice and staff was friendly. Pool and hot tub area was very nice. Nice size king suite. Walking distance to all the attractions of Atlanta.Genuine Hotels.com guest review
Staff was very friendly and helpful. Bathroom a little dirty. Not enough creamer or sugar for 2 cups of coffee in the morning.Genuine Hotels.com guest review
I had a really good time the room service was fast and the room was really cleanGenuine Hotels.com guest review
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