"Great for a business trip"
This is a lovely hotel, clean, modern, with delightful, respectful and helpful staff members.Genuine Expedia guest review
"A classy makeover in downtown Atlanta"
From what the hotel staff told us, this Sheraton started out as a Marriott and was taken over by Sheraton when Marriot built the huge new Marriott Marquis a couple blocks away. The hotel has been fully renovated with some surprising twists, such as the excellent Fandangles restaurant for evening and the Collage room for breakfast/lunch. The heated salt […] water pool, under a barrel-domed skyroof that opens up in warm weather, was delightful in early April. My wife's a personal fitness trainer, and she was impressed by the size and quality of the fitness facility, next to the pool. This Sheraton has a much more intimate feel than the nearby, newer mega-modern hotels such as the Hilton and Marriott Marquis. "Going green" is a major motif. Overall, it reminds me of some refurbished hotels in Europe. Read moreGenuine Expedia guest review
Older hotel, parking expensive and very dangerous. Park close to exterior exit!!! It's safer Rooms comfy, bathrooms very small Staff is awesome and they care! He pool is awesome.Genuine Expedia guest review
"Terrible pool nice facility"
Fast check in...would hate to be the customer that paid for Internet or a refrigeratorGenuine Expedia guest review
Upon arrival I was told that my reservation had been cancelled and they had overbooked. Even after I pulled up the confirmation number and where the money had been taken out of my account they said they could not help me. Luckily someone of higher power said they were paying for my stay at another hotel and going to refund the money I had spent when […] I booked the Sheraton. I am currently still waiting for that charge to be removed from my account. Very disappointed with the whole situation. Will consider other options in the future. Read moreGenuine Hotels.com guest review
"Great hotel near GWCC!"
I enjoyed my stay thoroughly. The staff went out of their way to make my stay as comfortable as possible. I would definitely return to this hotel.Genuine Expedia guest review
Customer Service was wonderful no complaints at all. The staff was so helpful and always has smiles on their faces.Genuine Hotels.com guest review
"first class staff, great pool area"
end of March weather rainy, so we enjoyed the enclosed tropical like pool area and hot tub! Close enough to Peachtree street and excellent choice of restaurants. Also close enough to walk to the Aquarium (a must see!!!) management asked us how we were doing and if eveything was OK. friendly, very helpful staff!Genuine Expedia guest review
"Very Nice, but too many extra expenses"
Overall our stay was very pleasant; the Hotel is very nice. The rooms, especially the bathrooms are small. Parking is expensive $22 for self parking.Genuine Hotels.com guest review
Hotel is dated, bathroom condition was embarrassing and didn't look like the pictures on web site at all. Bar atmosphere is not so bad and employees are quite friendly, the food is ok for a Sheraton. I won't return.Genuine Hotels.com guest review
Nice oneGenuine Hotels.com guest review
Amazing staff, beautiful hotel and a great location. Only 2 blocks from MARTA made it easy for us to get around without having to drive around the city. The noon check out is great too. My only complaint would be that the cleaning crew started around 9AM and were letting the doors slam. Would definitely stay again.Genuine Hotels.com guest review
"Out of date - not worth it"
Too expensive for what you get. Sheraton was a good brand but has gone downhillGenuine Expedia guest review
When we arrived to check in we were told that they had over booked and the room we reserved was not available. So in stead of large room with two beds we all forced to sleep in a very small one king (did I include we were traveling with mother-in-law), they did offer to bring in rollaway bed but because room was so small had to move desk and crawl over […] one bed to get to another!! The staff did not care nor willing offer discount. Very disappointed!! Moved hotels next night to omni they were very helpful and will be going back and staying with them again soon, sorry Sheraton but you have lost a customer. Also if you think the indoor pool will be a nice place to relax think again, they have party rooms that open to pool and were having a very loud party with about 50 kids with maybe 5 adults in the room that said they were watching but were to busy dancing and drinking. To many other choices in the area to make this mistake!! Read moreGenuine Hotels.com guest review
Overall, I enjoyed my stay at the hotel. It centrally located, clean, and has a nice little gym. My only complaint is that my room was on the interior of the hotel, overlooking the pool area, which is in the center of the hotel. At around 8 or 9am, music starts playing and kids are already in the pool, which can be disturbing. Try to get an exterior […] room. Read moreGenuine Hotels.com guest review
"Downtown - great location"
Overall for what I paid it was perfect. I had read online that the parking was extra and expensive, so I was prepared for that. However, I forgot to check on in-room internet and found out it was quite expensive. Still, for the overall price I paid to stay here it was overall very competitively priced so I'm very happy. Since I'm frugal I wound up using […] the internet in the lobby or in the business area and it was free in these 2 places. Read moreGenuine Hotels.com guest review
Great room and service. One negative is its a 15 minute walk to convention center. And their are many homeless people living on the streets in the area.Genuine Hotels.com guest review
Close to everything! Clean rooms, friendly staff, nice pool.Genuine Expedia guest review
"4 Star hotel in downtown Atlanta"
The Sheraton certainly deserves 4 Stars. Check in was smooth. The room was smallish, but comfortable. The bed was very good as to comfort, however, it did not have a fitted sheet over the mattress, just a flat sheet. This meant that the flat sheet kept bunching up under you if you shifted position or as you got in and out of bed. Just a little annoying. […] You do get some street noise if your room faces the street, and for some reason drivers in Atlanta seem to have the need to honk..... even at 3 AM! The BEST thing about this hotel? The Staff. To a person, one of the best hotel staffs I've experienced, and I travel a lot. Every one of them was smiling and pleasant and went out of their way to say hi and be just nice to you! Kudos Atlanta Sheraton, keep your staff happy! Read moreGenuine Expedia guest review
My family's stay was good overall. I ended up extending our stay, and the concierge was very helpful in getting us the best rate. Since my family stayed multiple nights, the housekeeper didn't really have to do extensive cleaning of our room; although, I was shocked by the tub not being cleaned out. I believe this should be a daily duty. Overall, the […] stay was great. The hotel is not hard to locate and it is close to several restaurants and attractions. Read moreGenuine Hotels.com guest review
"It was okay but timing was off"
For the most part our stay was ok it wasnt the worst however the cheerleading event was during the same weekend and it was hectic. I also wasn't given the information about internet service, parking etc until i ran into the issue. I had free parking and such and it always seemed they didn't know what was going on in my stay there. Overall it was okGenuine Hotels.com guest review
"Expedia offered an affordable rate"
Short but sweet. Expedia offered an excellent rate, otherwise I normally do not and cannot afford to stay at a Sheraton. As a self employed, every dollar matters and hotel rates downtown are too expensive. This was a first for me to stay at this Sheraton location in Atlanta, after traveling there 5 times a year since the mid 1990's.Genuine Expedia guest review
"Good location, indoor pool"
Hotel staff were excellent, went above and beyond. Nice hotel but you can tell it's an older hotel. Nice indoor pool/hot tub with courtyard setting.Genuine Expedia guest review
Very friendly and helpful staff; room was great.Genuine Hotels.com guest review
"Convenient and comfortable"
We stayed over for a date night. Had a dinner reservation in the Highlands. The hotel staff were very friendly and accommodating. The room was very clean and we had appetizers and drinks at the Fandangles bar- the food was wonderful and the service was great. The retractable roof over the indoor pool was a great surprise since it was 75 degrees in March! […] It was a great stay and we will stay there again. Read moreGenuine Hotels.com guest review
"Awesome business trip"
I am in Atlanta every other weekend on business. I have stayed at the most expensive hotels and been extremely disappointed. The Sheraton was budget friendly I brought my children along this time and they even enjoyed the amenities. We visited the Georgia aquarium and coca cola factory on Sunday after check out it's only a few blocks up the street. Room […] service was awesome. The chef served us as if we were dining in. He was very informative on our orders. He even called to make sure the taste was excellent once he left. Valet was very quick even though others were checking out. I lost my valet ticket and they found my car with no problem no attitude (as I've experienced in the past at another hotel I won't mention) This stay was awesome. My family won't be coming back next business trip, but I'm glad to know we already have our location picked when they come along. Read moreGenuine Hotels.com guest review
"Staff was great but shower was dirty"
Lobby & the courtyard was beautiful/clean. My room on first look was looked great/clean. On the second day I was wearing contacts when I showered & noticed that the corners of the showers were gross (my eyesight is very poor). There were black spots like it hadn't been sprayed down in a while. This is not my first stay here so I was taken back but figured […] it was just a misstep. I will stay here again & if I have any issues I will not be going back. Read moreGenuine Hotels.com guest review
I've stayed at the Sheraton before didn't expect the club level room to look like a regular rate room. They say you pay for what you get but in this case it wasn't. The walk from the parking garage to the hotel isn't safe so I ending up valet parking two days which wasn't so bad but we had a long walk to the elevator so over all not good.Genuine Hotels.com guest review
I like to spend a night in a hotel room just getaway & relax so I was able to get this room at a low rate & was upgraded to a larger room & given complimentary parking. The location was close to everything & staff was really nice! The only complaint would be that the bathroom/shower area was really small. My boyfriend is 6'4 & was could barely fit. […] Otherwise it's a great hotel! Read moreGenuine Expedia guest review
All staff are very helpful and warm. We had a pleasant stay.Genuine Hotels.com guest review
Great staff! Amazing resteraunts! Friendly and helpful staff! Loved the hotel. Close to the aquarium and the zoo!Genuine Hotels.com guest review
I felt it was clean. If ur going on a romantic trip there's no fan in the bathroom so u can hear an smell everything from the room. Nice pool and bar. We only stayed one night but the staff was kind and I enjoyed it. The parking is $22 but it's really the only option. The hot-tub at the pool was kinda gross it looked swampy like it hadn't been cleaned […] in a while but I just made sure to take a shower after. I would recommend this hotel. Read moreGenuine Expedia guest review
Loved it!! Enjoyed my stay. Hotel was near all the local attractions. Pool area was really cute!Genuine Expedia guest review
"CVS was awesome. stayed open 24 hrs thru storm"
Akin at the front desk was exceptional!!! He was very helpful and professionalGenuine Hotels.com guest review
"sun n fun"
Always a fantabulous stay (like my fun word)Genuine Hotels.com guest review
The parking is awful!! Too many expenses, we had to pay for toll free phone calls, parking and internet!! My husband is in a wheelchair so i had to drop him off at the front and park the car and walk in by myself and it was scary at night time. The jacuzzi was dirty!! The staff was great!!Genuine Hotels.com guest review
I have been in this hotel many times but this was my first time staying here. I was very happy with the service I received. I had locked myself out of my room and they were very prompt in making a new keycard. It was very clean and well placed downtown. I had no problems walking to wherever I needed to go. My only complaint was the fact that the AC […] wasn't very user friendly and stayed a little warmer than I would have preferred. I would definitely stay here again. Read moreGenuine Hotels.com guest review
Wonderful Staff eager to please guests! Stayed during State Of Emergency staff was there to help guests. Everyone greeted us with a hello and a smile. Very comfortable.Genuine Expedia guest review
I really like this hotel a lot because the room was just right for me during my stay. bed was comfy, clean, and I really like the Go Green program because it's good for the environment. When I needed something they were happy to accommodate me.Genuine Expedia guest review
"Great indoor pool area!!!!!"
Clean, comfortable, great pool area. Would return.Genuine Expedia guest review
We were 3 in a room with one bed. We were told there would be bathrobes in our room which there were not. I put in a wake up call and never received it. We were also never told we would have to pay extra to park. Our room rate was raised because of the extra person and they wanted to charge for wi fi. Best Western will be my hotel of choice. These fancy […] big named hotels make you think you are getting more for your money but you are not. You get a lot less. Read moreGenuine Hotels.com guest review
I unfortunately ended up with the flu during my stay and the hotel sent free of charge soup and crackers to my room. The staff checked on me to make sure there wasn't anything else they could do for me during my stay.Genuine Expedia guest review
I'm always impressed with the welcoming, excellent employees every visit!!!Genuine Expedia guest review
"Friendly Staff, Wonderful Honeymoon"
My husband and I stayed at Downtown Sheraton in Atlanta during our honeymoon, and our stay was absolutely fantastic! Every member of the staff did everything they could to make sure our stay was a happy one. They were all very eager to give recommendations about attractions and restaurants we should visit in Atlanta during our stay, and we were given […] several discounts and even a free room upgrade! The pool area inside the hotel is beautiful, and the hot tub uses a saline solution (salt water) instead of chlorinated water, so it was easy on my husband's eyes, which are usually sensitive to pools and hot tubs. The restaurants in the hotel were superb, and even though hotel restaurants are usually pricey, the quality of food and the wonderful service were good enough to keep us coming back. Seriously, even on Christmas Eve, the staff was super friendly and if they were disappointed not to be with their friends and family, they certainly didn't show it. Very excellent customer service. Read moreGenuine Expedia guest review
"Close to the Doom Stadium"
. The staff was friendly and helpfull. The hotel was very clean and well maintained. Our experience was so good we stayed an additional night,Genuine Hotels.com guest review
"Paid for location, but expected more for the price"
It was okay. Not what I thought for a top notch hotel. No frig, no microwave.i could have stayed at the Quality inn and received a room. I paid for the location not the room.Genuine Hotels.com guest review
"will stay here again"
very relaxing; loved the bedGenuine Hotels.com guest review
"wonderful service- everyone aiming to please-"
The staff aimed to please. The first night two different couples decided to argue in the hall. The manager moved me to a quiet upgraded corner on another tower and it was quiet with amazing views. The concierge, (Jim) was very helpful considering I was traveling alone. This hotel pays attention to details and everything needed was available. They have […] a food counter opened till 11pm- this included Starbucks coffee. I totally recommend this hotel. Read moreGenuine Expedia guest review
"New Year in Atlanta"
Walking distance to Underground, Peach Drop, places to eat!Genuine Expedia guest review
Great location, very kind staff, and... The sheets smelled so fantastic. Weird, but I never wanted to leave the bed it smelled so good!Genuine Hotels.com guest review
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