"The best customer service in Atlanta!"
Everyone was over and above friendly during our stay. Parking was very convenient the valets were very helpful- even if you didn't valet park. My husband is in an electric wheelchair and it was very accommodating. The rooms are older but very nice. And the bedding very comfortable. The location is perfect everything downtown. I didn't use the pool but […] it was beautiful. The only downside would be that the walls are paperthin and you can hear everything going on in the hallway and we had loud just in the hallway. :). We will definitely stay here when we come back. Thank you Johnny in the valet parking services for all your help!! Read moreGenuine Hotels.com guest review
The hotel is nice. The pool is not clean, the roof opens and dead bugs are all in pool, yuck! Other than that, loved it.Genuine Hotels.com guest review
Good , service in the restaurant was decent. Maintenance was timely wGenuine Expedia guest review
"Served our needs"
3 day stay . Very comfortable . Location near pool which is what we wanted.Genuine Expedia guest review
"Great hotel experience!"
Very relaxing 3 night stay. Every single person we encountered at the hotel was friendly and went out of their way to give us great service and hospitality. When our key did not work the first time, they sent a staff member with us to make sure it did after the key was reprogrammed. I didn't get a chance to use the pool area, but it looked very inviting […] (large pool)! The hotel was walking distance from several attractions as well as restaurants. Read moreGenuine Expedia guest review
The staff was very helpful and the amenities were wonderful. My family and I really enjoyed ourselves.Genuine Hotels.com guest review
Very close to the city life and fun. Clean rooms and was greeted with warm welcomes, & very clean and beautiful courtyardGenuine Hotels.com guest review
Sheets were too small for the bed so mattress was showing. Woke up at 2:00am to people screaming at each other outside of room. Called the front desk and notified them and they didn't apologize for the disturbance. When checking out was not asked about how our stay was. Will probably stay outside of Atlanta from now on where parking isn't 20.00 per […] night and breakfast is included in the room price. Won't be staying here again. Read moreGenuine Hotels.com guest review
"Close to highway"
Awesome location close to the highway. The hotel decor seemed kind of dated; however, the service (room service, desk service, housekeeping) was awesome!Genuine Hotels.com guest review
Since the room I requested was not available I was upgraded at not additional costGenuine Expedia guest review
"Weekend Downtown Atlanta at the Sheratan"
Our experience at the Sheraton in downtown Atlanta was excellent! Each day after work we relaxed by the indoor/outdoor pool. Because of the location, each night was just a quick walk to any restaurant of our choice. The staff was very friendly and they always looked happy to see us. I would definitely recommend this hotel to anyone staying in Atlan […] ta. Read moreGenuine Expedia guest review
"Nice hotel! In walking distance of everything! !!"
The staff was really friendly and helpful. We were lose to everything we wanted to do. Barely had to drive. I recommend this hotel to everyone! !!Genuine Expedia guest review
"Probably my worst Sheraton experience ever"
If you are planning to go to Atlanta for business, please stay away from this hotel. "When the hotel is at full capacity or close, internet is very slow (that means you can't even load web pages), basically it does not work". This is a DIRECT QUOTE from the Hotel Manager. Worst of all, they did not even had the decency of refunding my internet charge. […] In addition to this, the room condition was not acceptable (the air condition was really disgusting, I had to clean it myself), small room, very small bathroom, not what you would expect from $260/night. Overall, a very poor experience. From now on, I will avoid Sheraton when possible. Read moreGenuine Hotels.com guest review
I stayed 1 night at the Sheraton Atlanta Downtown to attend a Braves baseball game. The hotel is about a $10 cab ride away from Turner Field. It is also about a 15-minute walk from CNN Plaza, Olympic Park, and The World of Coca-Cola. The service at the hotel was great. My only complaints are that (1) the wifi is extremely slow and (2) the walls are […] paper thin. You can hear every conversation that the cleaning staff is having in the mornings, which made it difficult to sleep. Other than those 2 items, the hotel was great. Read moreGenuine Hotels.com guest review
We stayed here for a quick weekend couples getaway. The staff was excellent and very friendly. The bar tenders were awesome and remembered our drinks and names. We enjoyed the pool area and the location was perfect for walking around and enjoying the night life.Genuine Expedia guest review
"Love This Hotel"
This is a great hotel. Nice and cost effective.Genuine Hotels.com guest review
The only complaint I had was on the cleanliness of the bathrooms and rooms we stayed in; they did not meet our expectation, despite how much we paid. Bathtubs were not cleaned... That really puzzled me. We spent two nights there. Needed towels and bathing accessories were not replaced on the second day. Had to call front desk about towels and bathing […] accessories. I will definitely give it a second thought on that hotel accommodation when visiting Atlanta, GA again. Other than that, the valet parking guys were the best!! Read moreGenuine Hotels.com guest review
"Nice hotel for short stay"
Overall I was pleased with our stay at the hotel. Our room was clean and comfortable. However the hotel staff was not very friendly or helpful. We were not offered assistance with our luggage or parking.Genuine Expedia guest review
The Sheraton is a great hotel for an amazing price! Im really picky about hotels.Genuine Hotels.com guest review
Parking is. Very expensiveGenuine Hotels.com guest review
"Good location, expensive parking"
Parking was 22$ a day. The bathroom door was a sliding door that didnt fully shut and no fan. Awkward unless youre very comfortable with your roomate. The pool area was very nice! But. Cleanliness was questionable. Also rules not enforced by anyone. I had to endure a large rowdy group of adults that were drinking liquor while in the pool, out of the […] glass bottles, sitting on each others shoulders and fighting. All the while my child wax trying to enjoy it. Read moreGenuine Expedia guest review
"Very old and outdated"
When we got to our room it had an odor like wet carpet. The view was the roof with air condition units. We asked to change our room and we we're put in a smaller handicap room with same view. We asked to be moved to a larger room which was much better. Don't know why we weren't given that room in the first place. Housekeeping only gave us 3 sets of […] towels and we had a group of 5. It was 48F outside and they kept the roof of the indoor/outdoor pool open. It was cold so my kids didn't use the pool. I would not recommend this hotel. My family was very dissatisfied. Read moreGenuine Hotels.com guest review
Very nice, always have a good night sleep in their beds.Genuine Hotels.com guest review
Great except internet is an additional cost...also luggage carts not allowed to be used by hotel guest only bell hops...Genuine Hotels.com guest review
Nice room, staff very helpful. Just a little noisy. Doors areGenuine Hotels.com guest review
"Good for what you pay..."
Was clean, but very loud, convention style hotel... In DOWNTOWN...Close to Interstate 75/85 and I-20 access..Genuine Hotels.com guest review
Reservation confirmed at 3:40 pm arrived at 6:15 pm. Hotel did not have the reservation yet. But the Manager promptly got everything handled and stay was excellent. Staff was courteous and helpful.Genuine Hotels.com guest review
It was easy to get to and from. Everyone in the staff that I interacted with was very pleasant.Genuine Hotels.com guest review
Hotel was great and rates were perfectGenuine Hotels.com guest review
"Awesome stay. Amazing staff"
We were greeted with a friendly staff, everyone helped so much. Definitely staying againGenuine Expedia guest review
"Nice hotel. The staff was very helpful."
The kids really enjoyed our stay. They enjoyed the pool as well as the spa. The staff was very helpful with knowledge of nearby activities. We didn't have to go far for a wonderful experience I Atlanta!! Upon our return the rooms were to my liking! Awesome service , awesome staff.Genuine Expedia guest review
"Staff and hotel were great!"
We had a nice stay in Atlanta. The hotel is lovely and the staff gracious and accommodating. The front desk was trying to accommodate patrons needing 2 beds in the room and we agreed to take a handicap room with a king sized bed. Since the mirrors were placed lower, I had to squat to apply make-up and to do my hair. And there was no counter in the bath […] on which to lay my toiletries while I was getting ready. helped me to appreciate some of the difficulties faced by those who are handicapped. Lighting in the bath could have been better. Read moreGenuine Expedia guest review
"Great for a business trip"
This is a lovely hotel, clean, modern, with delightful, respectful and helpful staff members.Genuine Expedia guest review
"A classy makeover in downtown Atlanta"
From what the hotel staff told us, this Sheraton started out as a Marriott and was taken over by Sheraton when Marriot built the huge new Marriott Marquis a couple blocks away. The hotel has been fully renovated with some surprising twists, such as the excellent Fandangles restaurant for evening and the Collage room for breakfast/lunch. The heated salt […] water pool, under a barrel-domed skyroof that opens up in warm weather, was delightful in early April. My wife's a personal fitness trainer, and she was impressed by the size and quality of the fitness facility, next to the pool. This Sheraton has a much more intimate feel than the nearby, newer mega-modern hotels such as the Hilton and Marriott Marquis. "Going green" is a major motif. Overall, it reminds me of some refurbished hotels in Europe. Read moreGenuine Expedia guest review
Older hotel, parking expensive and very dangerous. Park close to exterior exit!!! It's safer Rooms comfy, bathrooms very small Staff is awesome and they care! He pool is awesome.Genuine Expedia guest review
"Terrible pool nice facility"
Fast check in...would hate to be the customer that paid for Internet or a refrigeratorGenuine Expedia guest review
Upon arrival I was told that my reservation had been cancelled and they had overbooked. Even after I pulled up the confirmation number and where the money had been taken out of my account they said they could not help me. Luckily someone of higher power said they were paying for my stay at another hotel and going to refund the money I had spent when […] I booked the Sheraton. I am currently still waiting for that charge to be removed from my account. Very disappointed with the whole situation. Will consider other options in the future. Read moreGenuine Hotels.com guest review
"Great hotel near GWCC!"
I enjoyed my stay thoroughly. The staff went out of their way to make my stay as comfortable as possible. I would definitely return to this hotel.Genuine Expedia guest review
Customer Service was wonderful no complaints at all. The staff was so helpful and always has smiles on their faces.Genuine Hotels.com guest review
"first class staff, great pool area"
end of March weather rainy, so we enjoyed the enclosed tropical like pool area and hot tub! Close enough to Peachtree street and excellent choice of restaurants. Also close enough to walk to the Aquarium (a must see!!!) management asked us how we were doing and if eveything was OK. friendly, very helpful staff!Genuine Expedia guest review
"Very Nice, but too many extra expenses"
Overall our stay was very pleasant; the Hotel is very nice. The rooms, especially the bathrooms are small. Parking is expensive $22 for self parking.Genuine Hotels.com guest review
Hotel is dated, bathroom condition was embarrassing and didn't look like the pictures on web site at all. Bar atmosphere is not so bad and employees are quite friendly, the food is ok for a Sheraton. I won't return.Genuine Hotels.com guest review
Nice oneGenuine Hotels.com guest review
Amazing staff, beautiful hotel and a great location. Only 2 blocks from MARTA made it easy for us to get around without having to drive around the city. The noon check out is great too. My only complaint would be that the cleaning crew started around 9AM and were letting the doors slam. Would definitely stay again.Genuine Hotels.com guest review
"Out of date - not worth it"
Too expensive for what you get. Sheraton was a good brand but has gone downhillGenuine Expedia guest review
When we arrived to check in we were told that they had over booked and the room we reserved was not available. So in stead of large room with two beds we all forced to sleep in a very small one king (did I include we were traveling with mother-in-law), they did offer to bring in rollaway bed but because room was so small had to move desk and crawl over […] one bed to get to another!! The staff did not care nor willing offer discount. Very disappointed!! Moved hotels next night to omni they were very helpful and will be going back and staying with them again soon, sorry Sheraton but you have lost a customer. Also if you think the indoor pool will be a nice place to relax think again, they have party rooms that open to pool and were having a very loud party with about 50 kids with maybe 5 adults in the room that said they were watching but were to busy dancing and drinking. To many other choices in the area to make this mistake!! Read moreGenuine Hotels.com guest review
Overall, I enjoyed my stay at the hotel. It centrally located, clean, and has a nice little gym. My only complaint is that my room was on the interior of the hotel, overlooking the pool area, which is in the center of the hotel. At around 8 or 9am, music starts playing and kids are already in the pool, which can be disturbing. Try to get an exterior […] room. Read moreGenuine Hotels.com guest review
"Downtown - great location"
Overall for what I paid it was perfect. I had read online that the parking was extra and expensive, so I was prepared for that. However, I forgot to check on in-room internet and found out it was quite expensive. Still, for the overall price I paid to stay here it was overall very competitively priced so I'm very happy. Since I'm frugal I wound up using […] the internet in the lobby or in the business area and it was free in these 2 places. Read moreGenuine Hotels.com guest review
Great room and service. One negative is its a 15 minute walk to convention center. And their are many homeless people living on the streets in the area.Genuine Hotels.com guest review
Close to everything! Clean rooms, friendly staff, nice pool.Genuine Expedia guest review
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