"Excellent hotel in ALL respects"
This is a top notch hotel with reasonable prices. It is conveniently located for business travelers doing work in the nearby area. The staff is super friendly and helpful. On my check-out day I needed to stay a few hours past the normal check-out time - they were very accommodating. One last thing, the dramatic view of the Cuyahoga River from the restaurant […] is invigorating and the food ain't bad either. Read moreGenuine Expedia guest review
Response by Sheraton Suites Akron Cuyahoga Falls Scott, thank you so much for your review of your recent stay. I am pleased that we were able to assist you with a late departure and that you enjoyed out restaurant and river view! We hope you enjoy the rest of your summer and come back soon! Colleen Iacianci Social Media Manager
The hotel was VERY nice and accommodated my travels with my dog. The only negative I have was the shower. The head was too low and the spout not caulked. The staff was very friendly and room service also very good.Genuine Expedia guest review
Response by Sheraton Suites Akron Cuyahoga Falls Susie, we know how important family pets are and we are pleased that we were able to accommodate you and your furry friend. We look forward to welcoming you both back in the near future! Colleen Iacianci Social Media Manager
"Reasonable place to stay. Overpriced"
Shower was prison quality. Very diss appointing. Bed linens were nice. Overall a decent place to stay but would have to rate it as average.Genuine Expedia guest review
Response by Sheraton Suites Akron Cuyahoga Falls Traveler, thank you for your feedback as it is through comments such as yours that we continue to improve our hotel. I am disappointed to read that there were certain aspects of your stay that you did not fully enjoy and hope that you allow us a future opportunity to regain your trust. Colleen Iacianci Social Media Manager
We booked our 4 night 5 day stay but were given a wrong room! The hotel manager went all out for us and promtly switched us to another room. We were very much treated very well. The hotel room was a traditional suite facing the riverside which were very spacious and very welcoming. It was a plus to have two tvs in each living space! The pool and spa […] were nice not too over cramped with people an noisy kids! The hotel staff at the restaurant were very friendly and the food is very good! Outside of hotel you can go down the boardwalk to see the falls on the river an do some shopping at local small shops. I think I will definately stay there again but make sure my booking is correct Read moreGenuine Hotels.com guest review
Nice Hotel, nice fascility, but the maid left a formally used towel from another guest in our bathroom behind the door. Do not stay on the water/river side. Beautiful views but take them in from balconies and restaurant windows. We were up all night listening to the river, trains which run directly behind the hotel about 1/8 of a mile away, and the […] expressway on ramp, where people peel out. Stay on the opposite side or you WILL regret it. Great restuaraunts. On checkout, the clerk, did not ask how our stay was, and did not say thank you, his reply to our thank you, was the ever popular and totally inappropriate ''No Problem'' !Customer service not up to Sheriton standards at all.This was our honeymoon hotel years ago and we have attended events here, has gone downhill a bit. Read moreGenuine Hotels.com guest review
Response by Sheraton Suites Akron Cuyahoga Falls Traveler, thank you for sharing your comments regarding your recent stay. We appreciate all forms of guest feedback and it is through constructive comments such as yours that we are able to continually improve our services and facilities. Please be assured that I have spoken with our Front Office and Housekeeping Managers and they are very concerned about the aspects of your stay that left you dissatisfied. I would like to extend my sincere apologies for any disappointment as these types of occurrences are rare and do not reflect the level of service we aspire to. Although we cannot change your previous experience, I do hope that we have another opportunity to regain your confidence in us. Colleen Iacianci Social Media Manager
This was a beautiful hotel right in the middle of the downtown area of a small town. The scenery of rushing water and falls right next to the hotel that could be seen from the dining room and from your room was beautiful. The room was very large, nicely appointed, and very comfortable and the view was outstanding!Genuine Hotels.com guest review
Took the wife out for anniversary dinner and concert on the river. Dinner at the office bistro was excellent, everything was within stumbling distance. The hotel parking was ridiculous, lots of people stealing spots for the nearby concert venue, but it diddn't look like they could do much about it. Free valet was always an option we could have used, […] had we not found a parking spot. Must take the rock elevator down to lower level. Read moreGenuine Expedia guest review
Response by Sheraton Suites Akron Cuyahoga Falls fultzjap, thank you for taking the time to write a review of your recent visit. I am pleased that you were able to enjoy a riverfront concert, dinner at our neighboring restaurant and our rock elevator! Your patronage is highly valued and we look forward to welcoming you in the future! Colleen Iacianci Social Media Manager
"Wedding weekend stay"
My fiance and I have lived in Akron for 3 years so when we planned our wedding at Stan Hywet, we knew right away staying at the Sheraton would be the perfect treat for our wedding weekend. The hotel is beautiful and with all the trees surrounding it, you'd never know it was right next to the highway. Breakfast buffet was very good, and if you like strong […] coffee - you've found your place! The only hiccup we had was on Friday night there was a strong smell of cigarette smoke coming in through the vent in our bathroom; so much so that we had to keep the bathroom door shut. I let the front desk know as I departed for my hair appt in the morning and by the time I came back, the room smelled very clean and the smoke smell was gone. We lucked out and heard an amazing trio in the lounge on Friday night - added bonus! If you can afford to splurge a little on a weekend stay - the Sheraton is definitely worth it! Read moreGenuine Hotels.com guest review
Response by Sheraton Suites Akron Cuyahoga Falls Jenni, congratulations on your recent marriage! We are honored that you spent your wedding weekend with us and are delighted that you enjoyed our live entertainment and brunch buffet. We are pleased that our Front Desk and Housekeeping teams were able to efficiently correct your problem for you. Thank you for allowing us to help celebrate such a wonderful occasion, we look forward to serving you in the future! Colleen Iacianci Social Media Manager
The staff was INCREDIBLE! They went above and beyond for us. My Grandson had left his ducky blanket and they found it and sent it home to us. It arrived before we did! Crisis averted thanks to the wonderful front desk staff!Genuine Expedia guest review
Response by Sheraton Suites Akron Cuyahoga Falls Jean, thank you for writing such a kind review of your recent stay. I am delighted to read that our Housekeeping and Front Desk teams were able to reunite your grandson with his blanket with such efficiency! Thank you again for taking the time to write a review of our property, we look forward to welcoming you in the future! Colleen Iacianci Social Media Manager
The room was spacious. The train was not an issue, could barely hear it unless you are a light sleeper. I would definitely go back!Genuine Hotels.com guest review
The hotel was well maintained and staff seemed competent and personable.Genuine Hotels.com guest review
I thought I booked a riverside suite and I got a city view. We were there for a wedding and the food and service was great. I would recommend.Genuine Hotels.com guest review
"Room was satisfactory"
Hotel was nice, falls in back were very pretty. We were in a second floor suite where there was a little "club room" for breakfast/evening appetizers and beverages. We were given no information about this when we checked in so be sure to ask. Not sure if this was a special thing with our package or what. You needed your room key to get in. Not really […] much there for breakfast. Some cereal, danish and yogurt. Exercise room was nice and pool hot tub area was satisfactory. Read moreGenuine Expedia guest review
Service was outstandingGenuine Hotels.com guest review
We had to stay last minute in Cuyahoga Falls and this was the closest hotel, and thank goodness it was. This was the nicest hotel that we have stayed in in a very long time. Staff was nice and the view of the river was a nice touch. Rooms were great. All around fantastic stay! Would highly recommend.Genuine Hotels.com guest review
very pleased with this hotel stay. Very clean and cozy.Genuine Expedia guest review
"Great location, not so well maintained"
Nice hotel, but they need to wash their windows to take advantage of the fabulous view! The pool and hot tub were great. Room service breakfast was poor. The scrambled eggs were tough and the coffee way too strong--and we like strong coffee. The room wasn't cleaned until 3pm which was a hassle. Otherwise we enjoyed it.Genuine Hotels.com guest review
"Nice night away"
We enjoyed our stay, if there were any faults the only one was we thought the breakfast buffet was over priced. Other than that we like the accomadations.Genuine Hotels.com guest review
"Would never stay again."
I could not get a good night's sleep. I was there for a funeral and was awakened every hour on the hour or so it seemed by loud train sounds. Then at 6:20 or so I got a wake up call that I did not request. I was planning on sleeping in. When I called the front desk to complain, they apologized for the error, but I got another wake up call at 6:40 ending […] my attempt at sleeping in. I had a good breakfast at the hotel and the waitress took off the price of my coffee to make it up to me. Was considering staying another night but checked out and won't ever be back. Read moreGenuine Hotels.com guest review
"A bit too expensive considering condition of room."
We booked a riverview standard suite & assume we got a good price. Upon booking we did notify that there were 2 adults and 2 children staying, however there were no pillows or blankets for the sofa bed, & not enough towels for 4 people. I did call the front desk to request these items and they were delivered to us within 4 1/2 hours. King size bed […] was very comfortable as were pillows & bedding. Street noise was not really an issue, neither was the train that many reviewers complain about. We only heard the train once, if it went by any more than that, we slept right through it. Disappointing was the condition of our suite (Room 243): stained carpeting, cobwebs above bed, black mold in shower (Unacceptable!), doors that block off bedroom from living space were off track & difficult to close, in need of repair. Closet door off track. In-room fridge was set at lowest setting and not cool at all, took forever to cool & our beverages never did get completely cold during our stay. Furniture in room needs some TLC, lots of scratches on the desk. Hot tub in pool area was fine but not hot enough for my tastes. Pool was fine and there is also a sauna - but we did not use. Surprisingly this area is open til 11pm. I didn't have any real interaction with staff except for calling front desk so I can't comment on their service. I did notice that not once during our stay did anyone acknowledge us and i did find that a bit odd. Despite the negatives, I would give it another chance. Read moreGenuine Expedia guest review
"LOUD train whistles ruin sleep"
Lovely hotel next to train tracks that require three loud whistles per train. My wife counted 7 one night between 10pm-7am. Impossible to get a good nights sleep. I have stayed at hotels on airport runways that manage to stay quiet and do not understand why this one cannot.Genuine Hotels.com guest review
Not much to say other than the room was huge. Great location, ample parking, nice decor.Genuine Hotels.com guest review
Would stay again in a heart beatGenuine Hotels.com guest review
"PET FRIENDLY PLUS"
The best features of the hotel, IMO, is the spacious rooms with a nice sitting area, the wonderfully helpful staff, the delicious dining ... everything was very good and the fact that it is per friendly a big plus for me. I would have rated it a 5, except for the fact that the internet conection is horrible in the rooms. I was moved from the lower level […] to the 4th floor in hopes of improving this but it was, if anything, worse and did affect my stay negatively. I had to stand out in the open hall or sit in the lobby to get a connection. Everything else was great. Read moreGenuine Expedia guest review
"Sheraton Suites - Cuyahoga Falls"
I would stay there again. The staff were courteous and the room exceeded my expectations.Genuine Hotels.com guest review
"Me and the girls"
Me and my girls had a nice time we didn't want to leave!!! Any time we just want to get a room for the night, Sheraton is the best place to stay! Well be back.Genuine Expedia guest review
"Best hotel ever!"
My husband, daughter, and I stayed at this hotel for a wedding in Akron. It was easy to get to from the highway. The room was huge! The beds were so comfortable! It was within walking distance of several nice restaurants, although, I would highly recommend the restaurant at the hotel. This was maybe the best hotel we have ever stayed at!Genuine Expedia guest review
"The Best Hotel"
The Hotel was very very nice and clean. Really enjoyed the stay there. Wish all the Sheraton Hotels were as nice and Clean as this one. From a 1 to 10 , it's a 10Genuine Expedia guest review
"Not worth my hard erned money"
Expensive hotel with no complementary breakfast. Room was decent. River view was kinda nice but the highway as the backdrop ruined it. Elevator smells like rotten gym socks. Pool was full of beh-beh kids with inflatables in the hot tub, etc.Genuine Expedia guest review
"good hotel for the price, though would think twice"
ok so booked a room here because of the location to the 'river walk' as well as to concert venue. Arrived on a Sunday afternoon about an hour early of the 3pm check-in time, so went to walk around the river walk area....none of the shops and only one of the restaurants were opened, kind of disappointing. The river walk area was nice but where it met […] the hotel was a bit sparse and no way to get back into the hotel without walking around to front entrance. Room was very nice, spacious, well kept. I would stay here again, though prob not on a Sunday as the surrounding area was all closed up. A few exits down on highway 8 north there appeared to be a couple of exits with more restaurant selections that were opened on Sunday. Read moreGenuine Expedia guest review
"Nice view, but..."
Our room was located next to the ice maker which cycled on and off ALL night! It was loud and made it difficult for sleeping. The hotel is pretty yet it seemed as though it is not being cared for and there was a lot of deferred maintenance. Overall, not super clean. For the price, I don't know if I would stay there again.Genuine Expedia guest review
Very comfortable rooms, plenty of space. I loved the large dressing area that was separate from the bath area!Genuine Hotels.com guest review
"Good Family Hotel"
Nice comfortable hotel with nice amenities. Room was spacious and clean. Waterfall view was nice, but the highway was just above across from our 3rd floor window. Trains were loud but not that frequent and not a problem for us. Location in town was nice and there was a music event going on downtown which was fun. There was some disorganization at check […] in as they sent us to a room that hadn't been cleaned then we had to wait in the lobby for half an hour even though we arrived at 4pm. When we asked for discount due to issue they provided us with two breakfast passes for two days which seemed fair. Gym was very nice and spacious with top notch equipment. Pool was pretty and spacious although a bit cold. Read moreGenuine Hotels.com guest review
We had a large group of family in town for a memorial service. The hotel was able to meet the needs of our group, including a sit down dinner for 20 persons. The view of the falls was lovely and the ambient noise made us want to sleep for much longer than we had time for. The 2 floor suites are at the lower level of the hotel with a private balcony […] overlooking the falls. We will definitely stay at this hotel on our next trip to the Akron area. Read moreGenuine Hotels.com guest review
"Very clean and comfortable."
Super comfortable beds. The bathroom was spotless. The pool and hot tub were in excellent condition, very clean. A very nice stay.Genuine Expedia guest review
"Great room design."
The design of the room was excellent and I wish more hotels would utilize this design. Sliding doors separating beds from sitting area is so practical along with access to bath from both areas and installing closet in bathroom/sink area. Are all Sheraton rooms designed this well? Felt like we had a suite.Genuine Expedia guest review
"Great room and location"
Great hotel with big rooms. It is centrally located with easy access to the Ohio turnpikeGenuine Expedia guest review
"Wonderful service in quaint location"
What a pleasant experience! Not only did this hotel provide a luxurious feel at an affordable price, but the service was impeccable! Housekeeping to server to front desk staff...all pleasant, professional and personable while ensuring prompt and thorough service. Beautiful views of the Cuyahoga river during a snow shower were a bonus!Genuine Hotels.com guest review
"A remarkable hotel in Cuyahoga Falls"
We found the staff to be very friendly and helpful. The waiters in the dining room and bar, the reception staff, everyone we encountered made a strong personal impression. We have stayed at this hotel three times now and love it. It happens to be exactly half-way between Toronto, Canada (where we live) and Pike County, Kentucky (where my wife's family […] lives). We most recently stayed at the hotel to attend the Kenny Chesney concert at Blossom Music Center, and the way we were treated by the staff made the trip extra special (we had driven for 6 hours to be there). The food is nice. The view of the rapids from the dining room or bar is great. It was just a really enjoyable experience. Read moreGenuine Expedia guest review
Response by Sheraton Suites Akron Cuyahoga Falls Paul and Ruth, thank you so much for your review of your recent stay with us. We are delighted to read that you enjoyed our friendly staff, restaurant and view! Your loyalty is highly valued and we look forward to serving you the next time your road trip travels bring you by our area! Colleen Iacianci Social Media Manager
"First class hotel near Akron"
Perfect room for business trip, nice desk for working. Hotel offer many services for business traveller Took breakfast at restaurant: Nice restaurant and fair price for breakfast Check-in and check-out was fast. Trains traffic and noise not as bad as reviewer reported. Highway noise was more a concern.Genuine Expedia guest review
Very comfortableGenuine Hotels.com guest review
"El restaurante esta increíble"
Muy buen servicio y el paisaje está muy bonito, las habitaciones son grandes y muy cómodasGenuine Expedia guest review
"Hotel direkt üner dem Cuyahoga"
Aufenthalt war in Ordnung. Die Klimaanlage/Heizung der Zimmer ist nur in Temperatur regelbar und nicht abschaltbar. Da es sich um eine Luftheizung handelt wird der Raum/ werden die Räume von einem konstanten Luftstrom beschickt. Dadurch hat man immer das Gefühl im Durchzug zu sitzen und zu schlafen. Nach dem Aufstehen hatte ich immer das Gefühl dehydriert […] zu sein. Die Geräuchkulise auf der Flußseite ist ziemlich hoch, da sich hier das Rauschen des Flußes bzw. der Wassefälle mit dem ständigen Rauschen der Klimaanlage mischt. Hinzu kommt, das auf der anderen Siete des Flußes die OH-8 verläuft sowie nur wenige Meter weiter eine Eisenbahnstrecke auf der in unregelmässigen Abständen Züge laut ihr Signalhorn aufgrund eines nur halbbeschrankten Bahnüberganges verlauten lassen. Die erste Nacht war somit alles andere als angenehm. Ich habe dann zu einem Zimmer auf der anderen Seite des Hotels gewechselt. Das war deutlich ruhiger, aber natürlich hat die Klimaanlage immer noch gerauscht. Das Restaurant war okay, die Qualität des Essens war in Ordnung, die Preise aber zu hoch. Die gilt für das gesamte Hotel. Ich finde die Zimmerpreise überzogen. Read moreGenuine Expedia guest review
Response by Sheraton Suites Akron Cuyahoga Falls Rainer, thank you for choosing the Sheraton Suites Akron/Cuyahoga Falls. I am pleased that you were able to enjoy a quiet room on the street facing side of our hotel. We hope that you offer us another opportunity to serve you in the future.
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