Moana Surfrider, A Westin Resort & Spa - Honolulu

The bath room is not clean and is too small.

Genuine Hotels.com guest review

We stayed in this hotel just for 2 nights before our final destination. The hotel overall was above average, but the location on the beach was probably the best in Waikiki. The service was excelleny, the rooms werr nice and spacious, and sitting out on your individual porch is choice. We had three people in our room and only two double beds, so we asked […] for a roll away, expecting a spring, uncomfortable bed. However, we received a 'heavenly' roll away, which was as comfortable as the double beds. The beach is superb, maybe 20 steps from the pool, and you can go out with a towel or chair and stay there all day. In addition, the location in town is great, located on the main road, Kala Kuau, near great restaurants and shops. I highly reccomend the Yard House restaurant and bar for good prices and amazing food and drinks. My only complaints were that the pool and lounge area was small relative to the hotel and guest number. Also, the hotel restaurant's breakfast buffet was very overpriced, in addition to the poolside restaurant. One of the elevators was broken so we constantly had to wait for a ride to our room. Read more

Genuine Hotels.com guest review

Just a beautiful hotel in every way!! Located right on the beach, who could ask for more. The hotel is a timeless masterpiece that has been lovingly cared for and takes your breath away day or nite! Would go back there in a heartbeat! :) Only disappointment was that there was a hotel mandatory charge of USD$30 per nite stayed which wasn't apparent […] when we first booked the room online. You get free wifi, and other things but Wld have been gd to be alerted before the fact. Read more

Genuine Hotels.com guest review

This is an amazing hotel that stays true to its roots as the first hotel in the islands. The service is wonderful and accomodating and the rooms are extremely comfortable and clean. If you need something, the service is prompt and the people go out of their way to make your stay amazing.

Genuine Hotels.com guest review

Not only did we find the hotel first rate but its' location made it easy to get around without having to drive. Most everything we wanted to see or visit was within walking distance. We had a very enjoyable stay and will be sure to recommend it to our friends and family.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This hotel rates as one of the best in Waikiki, quaint, classy and the most central location of any hotel on the beach. We had a Banyan room with a beach view and birds chirping. Total relaxing. I highly recommend this hotel to travelers.

Genuine Hotels.com guest review

I have stayed at many hotel in Waikiki as I travel there for business regularlly. I have to say the Westin Moana Surfrider is by far one of the nicest and I highly recommend it! The building is absolutely beautiful as is the enormous Banyon tree in the courtyard. One of the best thing is the fabulous Honolulu Coffee Co is onsight for the best coffee, […] lattes and waffles, acai bowls ever! The hotels service was excellent, we had a beautiful upgraded room in the tower that appeared to be newly remodeled with a high end Toto bidet and ocenn view upgrade, and a patio at no extra charge! I only wish I was there 10 days and I could have stayed longer and taken some real time off! I will definately try to always stay here! Read more

Genuine Hotels.com guest review

This hotel is all about location, location, location. Rooms are nice, but very small. The rooms in the historical part of the building (not the new towers) are like Manhattan sized rooms. Given the size, we were a bit annoyed that the room cleaning was minimal and that turn down service was only done on demand. It's a tight squeeze on the rest of the […] property, too. Don't expect an expansive pool with a swim-up bar or anything like that. Given the price, you'd be better off staying at the Sheraton two hotels down instead. Read more

Genuine Hotels.com guest review

We loved staying here mainly because the location is perfect right on the water, the rocking chairs out front were so relaxing, and the beds were super comfy. The downsides were the tiny little rooms. There is no room for anything. The street side rooms were crazy loud so we talked them into moving us to the courtyard. We would've had a horrible stay […] otherwise due to the loud street performers. We loved the resort nature of this hotel. Can't beat the location. Read more

Genuine Hotels.com guest review

We had a wonderfully pleasant stay at this classical hotel. We had heard it was one of the first hotels build at the turn of the 20th century, and by the looks of the hotel, it is classically contemporary. The staff was second to none in providing top notch service at every level. The only negative I could say is at night, we could hear street performers […] on the street level from our room. They should just try to put a stop to that because it could get loud a times, but that is more the neighboring area..... Read more

Genuine Hotels.com guest review

The common rooms are beautiful and once you get away from the street, it's a relaxing oasis. Nice room. Decent ocean view even though we only paid the city view rate. But ... It's sold as an icon of historic Waikiki and delivers a pretty corporate experience.

Genuine Hotels.com guest review

The room was small with no view. Waikiki is full of homeless, they are sleeping on the beach in front of the hotel (till 11.00am)

Genuine Hotels.com guest review

Great Historic Hotel

Genuine Hotels.com guest review

Moana Surfrider was a great hotel to stay in.... hotel.com was able to get us a good deal... waikiki is great except for the actually beach itself. if you stay in waikiki, do yourself a favor and GET OUT during the day... rent a car, go to the east side, or north shore... there is A LOT to do on Oahu... go explore and enjoy... Waikiki Beach is actually […] one of the worst beaches on the island, but it's where everything is so it's the best place to stay Read more

Genuine Hotels.com guest review

My husband and I stayed in the older section of the hotel. While the hotel was gorgeous, the room left a lot to be desired. The room was large enough to fit a king-size bed and that was about it. The bathroom was updated. However, it was so small two people could not fit in it at the same time. For the price, I think I would have gone elsewhere. The […] hotel service was awesome. Read more

Genuine Hotels.com guest review

We had a great stay, loved the ocean view, and loved the location right next to Duke's.

Genuine Hotels.com guest review

The hotel is a Grand Old Lady in great condition. It is located in the middle of everything on Waikiki Beach.

Genuine Hotels.com guest review

Not happy to be charged $30 for a "resort fee" which included "free wifi" two glasses of wine and a "free picture". We did not use any of these items and there was nothing free about it.

Genuine Hotels.com guest review

The moment we stepped out of the shuttle we were greeted by smiling and friendly people. The Moana Surfrider has great curb appeal too. The open style design of this hotel is very appealing and tropical. I love that there are many places and styles of seating around the hotel to just sit and enjoy the visit. Our room was always clean and the staff were […] very friendly and helpful. I loved the pool area with all the lounge chairs and umbrellas. The beach was always busy but we could find a spot every day to enjoy the sun and fun. We had an amazing wonderful stay and plan to visit again soon. Read more

Genuine Expedia guest review

I love the Moana Surfrider! My daughter and I go every year for a special little mother/daughter vacation. We always stay at the Moana. We have stayed in all parts, and I prefer the older portion. I love the Banyan oceanfront rooms. From the moment we arrive with the lovely fresh flower lei greeting, to the kind front desk check-in...we are smiling […] and anxious to get out on the lovely beach in front of the hotel. The employees are always there with a smile and a friendly chat, I absolutely love the vibe! Things are a bit expensive, but I still can't imagine staying anywhere else. My daughter surfs out front and I sit under an umbrella with a glass of champagne in hand, what a treat....As we left, with a flight at 10:00 p.m., the front desk gave us access to a hospitality room to take a shower and get ready to head home. Could not have asked for more...as I first stated, I love the Moana Surfrider!!!! Read more

Genuine Expedia guest review

Hotel location was very convinient to go shopping. But city view room was so uncomfortable,because morninig time, outside was so noisy, we could'nt sleep. Little bit disappointment.

Genuine Expedia guest review

Amazing location, very central to shopping and right by the beach

Genuine Expedia guest review

Thee was mold in the bathroom, no fan in the bathroom. The tiny TV was so far fom the bed. The maid service was a different time everyday, on one day 2pm, the next 12noon, the next 4pm. The building was extremely old, there was so much street noise unable to block out from doors/windows because of gaps in frame.

Genuine Expedia guest review

The best 2 weeks of my life!

Genuine Hotels.com guest review

This is not our first stay at the Moana Surfrider, so we know the place well. If you are looking for a hotel with historical significance, perfect location, and a reasonable rate (for oceanfront Waikiki). This is the ticket. Rooms are very modern and very comfortable, staff very nice and helpful. We had stayed at the adjoining Royal Hawaiian before, […] but that facility changed a lot of things (no more breakfast Buffett, reconfigured lobby, raised prices $200 per night), so Moana Surfrider a better option now. Outstanding. Read more

Genuine Hotels.com guest review

Pros: The Moana Surfrider is ideally located in Waikiki. We were more than pleased with our 'partial ocean view' room and enjoyed mornings and evenings on the lanai. The bed was extremely comfortable. All of the staff from management to housekeeping was gracious and made us feel welcome. Loved the history of the Moana. Cons: Being a Westin hotel we […] expected ceramic coffee cups, not cardboard; glass glasses in the bathroom, not plastic; double-ply toilet paper. The bathroom was small and a storage shelf below the sink area would have helped tremendously. The bathtub was chipped and noticeably repaired.The drawers of the dresser kept sliding open. The closet was very small but we were there for only five days so it was adequate. Read more

Genuine Expedia guest review

Had a great time at the Moana, Kristine at beach club was very helpful, gave an excellent customer service and took great care of us. Thanks. :-)

Genuine Hotels.com guest review

Hands down the best resort in Waikiki. Best location on the beach. Everything is very clean and up to date. Absolutly loved this place. Will stay here everytime I come to Waikiki. Location is right across the street from shopping and resturants as well!

Genuine Hotels.com guest review

The hotel is beautiful!!!! I love the open lobby and the back courtyard and beach area is amazing. I can't say enough good things about the employees and their service too! However, my friend and I were traveling together and for the first two nights we were put in a historic room with a kind size bed. It was the smallest hotel room I have ever seen! […] Opening the front door touched the edge of the bed, and that's the extent of space surrounding the bed. I think if you want to keep the room historic size you need to keep smaller furniture since it was hard to walk around. Then they moved us to a double bed room after two nights, but it was right over the top of the valet facing the noisy street. That street is so noisy at night with crowds and street performers, and then starting around 4:30 am we could hear valet talking and wheeling luggage racks. It didn't seem like the windows were sound proof at all. We kept thinking "are the windows open?" because it was so loud. I think its crazy you can stay in Manhattan and not hear a sound but here they obviously haven't sound proofed the front windows. Needless to say I didn't get very much restful sleep on my supposed to be relaxing vacation :( Everything else was great except for the comfort of the room. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We stayed at the double deluxe ocean front. it was so close to the beach. The view was gorgeous. We could see the aura of morning sun rise over the diamond head from the balcony and watched the sun set every evening. Staffs are very friendly and helpful, especially the house keepers.

Genuine Expedia guest review

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Genuine Hotels.com guest review

I enjoyed to stay here. Easy access to the most places and nice environment.

Genuine Expedia guest review

Right on the beach in Waikiki. Nice hotel. Great architecture. Rooms were nice, but nothing special. Restaurants (both of them) in the hotel were way overpriced (even for Waikiki), had horrible service and very mediocre to poor food.

Genuine Hotels.com guest review

This hotel is situated within the busiest section of Waikiki. If you are just staying in Waikiki, there is no need to rent a car as there are numerous shops around the hotel and you can take the trolley to get to Ala Moana mall. The hotel is fabulous until you get to the rooms. So first, I will critique the lobby - spacious and open, light and breezy, […] plantation style. It is a beautiful hotel which is a factor in our selection. However, the rooms are small.Also, some improvement on housekeeping - I found nuts when I opened the drawer where the outlets are and one of the towels have a permanent stain on them. I do like that the rooms have robes and slippers. The front desk was difficult to get a hold of. When you call, they will call you back and there is always a line. They need more than 3 clerks. The only restaurant we went to was the Beach Bar. I had Loco Moco - it was OK,my husband had a salad and he liked it. We were very satisfied with our drinks. Our attendant was also very efficient. My daughter dropped a fork and he replaced it in a second. There is a resort fee which includes parking (at Sheraton), wi-fi, free kids meal with a paying adult, etc. If you are after location, I would recommend it. Personally, as there are numerous hotels in the area, I would most likely try others. Read more

Genuine Hotels.com guest review

The hoteI was Great. I will stay here again. The staff was very helpful and made our stay like we were at home.

Genuine Expedia guest review

Just be aware of the $25/day/room "Resort Fee," which includes wifi and a couple of bottles of water. Seems like this charge should be known when booking the room...

Genuine Expedia guest review

Best pool bar in town. Perfect location in the heart of the action.

Genuine Expedia guest review

Have stay here before and still think this is a fatastic hotel.

Genuine Expedia guest review

Hotel was beautiful...my room was very small, on the second floor, overlooking valet parking. No tub, tiny bathroom. And I "upgraded" (payed more) for a "Deluxe" room. No balcony either.

Genuine Expedia guest review

The hotel is simply beautiful there is no doubt. The hotel room that was advertised said that there was a view. If there was a view, maybe it was one of those "if you stand in this spot and stretch you can see..." kind of things. The room was very nicely furnished, the bed was excellent but it was facing the street at the front of the hotel, which was […] very noisy until the wee hours of the morning. I put out my room service card for breakfast about 10pm because I had to catch an early flight. About a half hour after they were supposed to have delivered my breakfast, I happened to look outside and the room service card was still hanging from the door. When I commented on this to the front desk person on checking out he said "Isn't that odd considering that room service is right below that room?" But he never apologized. I am much happier at the Outrigger next door and just visiting this hotel. Read more

Genuine Expedia guest review

Wonderful. Most don't consider staying in Waikiki to decompress at the end of a vacation; but we did spend a night in a "classic ocean view" hotel room after a week vacationing on a neighboring island. The corner room allowed us to lay in bed while watching the sunset through the open window.The Moana Hotel was very relaxing, more so at any other hotel […] in Waikiki, including the Royal Hawaiian. Read more

Genuine Expedia guest review

Size of the room is a bit tight, but the location & their service is excellent

Genuine Expedia guest review

Such a disappointment. Booked this hotel as we had stayed in Waikiki before and it looked great. Booked early and went for an upgraded room so we could have a special experience over Thanksgiving. The hotel had other ideas though. On arrival we waited 10 minutes to check in then another 10 while the check in staff scuttled about going in and out of […] the back office. We should have known this was not a good sign. They had overbooked the grade of room we had booked and so they downgraded us to a smelly, cramped room overlooking the street - which would struggle to get 3 stars let alone 4. They offered us hotel credit as compensation but they were missing the point. If we wanted to save money we would have booked a lower category of room. We talked to the duty manager who was totally ineffectual and just kept saying 'I apologise on behalf of my organisation'. What does that even mean? A 'I'm sorry' would have been nice. There were so many other things they could have done to soften the blow (at minimal cost) - champagne, flowers, chocolates, a personal note from the manager - but they did nothing. The food and service in the restaurants was good but the hotel was so crowded with wedding parties (we saw 6 over a 4 day period) the staff seemed very stretched. There are plenty of other 4 star hotels in Waikiki so I'd say - go somewhere else! Read more

Genuine Expedia guest review

We just got home and truly enjoyed our stay. The location is very convienent, beach bar is outstanding (Marnie and Cheryl are awesome like always). We had our 3 1/2 year old and he had such a great time on the beach and in the pool. All the staff went out of their way to make him feel welcome. We will stay there again some day....

Genuine Expedia guest review

I loved this place, from a few laps in the pool in the morning, to a walking around downtown, to an aftrernoon swim in the ocean with inner tubes and finally a mai tai and steamed edamame at the beach bar, It was paradise, all day, every day.

Genuine Expedia guest review

This is our fourth visit to the Moana, and the bed is nornally heavenly, but this bed was worn out, hard, and had butt indentations. The room was small, but cozy. They do have the best Lava Flows...

Genuine Expedia guest review

Hotel room was very clean, spacious and was upgraded to modern amenities, and we generally loved our stay. The location is one of the best you can get in the Waikiki stretch, with direct access to the beach and minutes from all the shopping center. Downside to our stay was the noise level. Our room was located on the fourth floor of the historical […] building facing Kalakaua Avenue, and the noise level especially at night time with traffic and street performers and people in general was very very disturbing and unresting. We had very difficult time falling asleep and staying asleep. We would suggest the hotel management to consider upgrading the windows. If anyone is considering lodging at Moana Surfrider, I suggest either booking a room facing the ocean, or in one of the adjacent newer buildings. Ocean view would cost you extra fee, but what is a vacation when you can't get rested! And if you are driving, self- parking is located a bit far adjacent to Princess Kaiulani, about 5-10 minute walk depending on which floor you parked. You could use hotel Valet service for extra fee, but the daily self-parking fee is included in the Resort Fee that you would have to pay anyways, so I suggest you get the best out of your money! Read more

Genuine Expedia guest review

The air conditioner would cool to 79 degrees if set for 65, meaning it had to be on full blast 24/7. The toilet seat was deeply scratched and dirty- this was th only thing they addressed by replacement. We wrote an email asking for items to be addressed and were sent a response a manager would be in touch - they never were. They did not offer us our […] breakfast coupons, we had to ask. It turns out we were one short. WHen this was reported they felt they 'could not give that kind of money away' and did not replace it, nor apologize. Again, they said a manager would contact us, but nothing happened. The staff were wonderful and kind and rather surprised our stay was so sub par. Finally, NEVER stay in the Diamond Wing: It is old, our wallpaper was coming off the walls, there was a paper thin door connecting us to another room from which we heard everything, the bathroom was just a sink hanging from the wall with toilet - no counters! - and the furniture tired and scuffed. The view was lovely, but this they cannot ruin through poor service. Please think twice before using this hotel and their others at Waikiki - they own every hotel save the Outrigger series, so be careful of awarding bad service with your hard earned pay. Lastly, our package stated we would forfeit the entire weeks stay if we left the hotel. This turned out to be sad because we would have left upon seeing it if we could. They had our reservation and money for 5 weeks and we got stuck in a dump. Read more

Genuine Expedia guest review