I will come back anytimeGenuine Hotels.com guest review
"Free Shuttle not so Free"
The Hotel offers a free shuttle to nearby restaurants and shops since nothing is within walking distance. When we tried to take the shuttle out we were told it would be about 45 minutes, but we could take a taxi for about $10 then call the hotel to be picked up by the free shuttle after dinner. After dinner we called for pick-up and we were told that […] the shuttles were busy making runs to the airport and that we would need to take a taxi back... The taxi rides averaged $15 with tip. For $30 we could have just rented a car and not been stuck at the hotel. Won't stay there again. Read moreGenuine Hotels.com guest review
"Coffee $3 per cup???"
Definitely gouged you on food prices. Order delivery, tastes better and cheaperGenuine Hotels.com guest review
"Day before cruise"
It was very nice. I stayed overnight before my cruise. I truly appreciate the conveniences. There is a complimentary shuttle from the airport, and the hotel offers a shuttle to the cruise port for $10/person, was very convenient. I sat outside by the pool, and had a light dinner in the lounge, where there is free wi-if. The only downside is that you […] really cannot walk to nearby shopping. Over-all, I enjoyed my stay, and would stay here again. Read moreGenuine Hotels.com guest review
"spend some money in maintenance"
dirty pool.tub clogged.I CALLED SEVERAL TIMES NEVER FIXED, TOO OLDGenuine Hotels.com guest review
"good near the airport"
the place is lively. lot of people in the bar/pub in the back of the lobby area. had dinner one night there and had the sea bass. outstanding. everyone says hello, very helpful.Genuine Hotels.com guest review
"Nice Hotel, Great Resturant!"
Very nice service, I need a copy of my bill as it could not be printed when I checked out.Genuine Expedia guest review
I had to stay over night at this hotel because the airport couldn't handle the number of people in customs so I missed my connecting flight. Overall it was a good experience. The pool and jacuzzi are the best part of the hotel. The restaurant is really good as well although it can be a bit pricey. Its a great place to stay if you are stuck and need […] to stay close to the airport. Read moreGenuine Hotels.com guest review
Nice hotel with free airport shuttle and nominal fee shuttle to our cruise port (cheaper than taxis). The restaurant was good, a bit overpriced but there wasn't much nearby and it was convenient. The bar was also nice and the service was good. It was a relaxing hotel before our cruise and was clean with very friendly service. We would stay again. It […] is also across the street from the fishing hall of fame. Read moreGenuine Hotels.com guest review
"great place to stay"
everything was superGenuine Hotels.com guest review
"Quality of Hotel"
The Sheraton was not in good maintenance...the plumbing was horrible, no water pressure for showers or baths, there was mold under the soap dishes in the shower. The toilet would only flush every five to ten minutes due to pressure of water. The elevator buttons worked on some floors and not on others. Overall I would not stay there again.Genuine Hotels.com guest review
Great hotel! Staff was very nice and helpful along with the rooms being very clean and the beds were super comfortableGenuine Expedia guest review
"Sheraton is not what it used to be..."
The hotel needs a lot of maintenance, bathrooms mostly...Toilet chain kept sticking we had to lift the tank lid and fix after every flush and the water pressure was non existent and the bath tub took over an hour to drain. But the hotel was clean but being a Sheraton I expected it to be more updated. The pool was also cloudy, chemicals need to be adjusted. […] But the workout room was nice and the transportation was good to and from airport, but the cruise port cost $10 per person so be aware. Read moreGenuine Hotels.com guest review
Very nice hotel. Great staff. See Tom for anything you need. He will make it happen :)Genuine Expedia guest review
"Good place to stay if you get a deal"
The lobby his high class, but when you get to the rooms, they are small. You get two double beds, not queens. With the TV and some furniture, you can hardly walk around. Rooms are very clean, but getting dated (bathroom). Airport shuttle is great. Very timely and professional. Restaurant is pricey, not casual. It will cost you an unreasonable amount […] to park your car overnight. No free parking and no street parking. We returned our car the night before and they picked us up in the shuttle. Read moreGenuine Hotels.com guest review
"Perfect location near airport"
Awesome-We had 14 hour lay over and hotel took care of us in every way. Highly recommend it.Genuine Hotels.com guest review
"A welcome overnight stay."
Great hotel at very reasonable rates. They couldn't have been nicer. They even had their shuttlebus follow us to turn in our rental car late at night and being us back to the hotel so we could catch an early-morning flight.Genuine Expedia guest review
Check in wasn't as smooth as expected and rep was rude. Maybe because it was after midnight when we checked in with 3 tired and cranky kids.Genuine Hotels.com guest review
Will not stay here again. Hotel is very run down and not comfortable. Only positive was it is close to airport and cruise port.Genuine Expedia guest review
Just fine except bed to soft. Convenient to FLL.Genuine Hotels.com guest review
"Nice hotel, but not close enough to shops or beach"
The hotel experience was excellent. I enjoyed the stay. Wish I could have been allowed to order small meals. A kids meal would have been ideal size for me. Not close enough to shopping mall. Beach too far away & cost too much to travel. Did not realize hotel shuttle costs were so high.Genuine Expedia guest review
Not thhe quality you would expect from a Sheraton.Genuine Hotels.com guest review
The hotel, the staff, the stay was wonderful! Comfortable, quiet and clean.Genuine Expedia guest review
I only stayed a night since we had a lay over the next morning. I did like the hotel very much, specially the fact that they shuttle you to the shopping center couple of miles away.Genuine Hotels.com guest review
"Nice convenient property to the FLL airport."
The staff us just great. Really have to hand it to them. The property is showing its area bit. Could use some updating . No wifi, but had hard wired access. One of the elwvators was chronically ill according to a 2 week stayer I ran into. Also the jacuzzi hit tub was not working - I was told. You can't beat the location as to access to FLL. Great shuttle […] service that works really well. Again, the staff was really top drawer here. Read moreGenuine Expedia guest review
Traveled for business and was located next to airport. Good location. Not much to do around hotel. Short driving distance to beach. Super friendly staff and good accommodations. Would stay again.Genuine Expedia guest review
We were there for a funeral and the staff upgraded is to club level. What a wonderful gesture. Beautiful lobby and very clean rooms, free parking.Genuine Expedia guest review
"Nice Place to Wait for a New Flight"
Missed my flight out of Miami and had to wait two days for another flight. I picked this hotel over the other airport hotels because it had a nice pool and jacuzzi and because the rate seemed so low compared to other hotels nearby. Beware, once you add in the nightly charges for parking and Wi-Fi, it doesn't seem like such a bargain anymore.Genuine Expedia guest review
We enjoyed our stay here very much. The staff was very friendly.Genuine Hotels.com guest review
Forgot my shoe at the hotel. When I called I spoke to house keeping they said they would look for it and call me. That was never done. Went to the hotel they said it wasnt found in the room. I am still without my shoe. The people working at the hotel are thieves. Dont stay there.Genuine Hotels.com guest review
Exhorbitant parking fees, room key would not function properly when trying to enter or exit parking lot and room, exorbitant food prices, had to request cleaning of room.Genuine Expedia guest review
The room was ok. I had to call twice to resolve clog tub. The hallways smell of urine. I guess there were children sleeping on the floor I stayed. I won't go back to hotel.Genuine Expedia guest review
Response by Sheraton Fort Lauderdale Airport and Cruiseport Hotel Dear Valued Guest We are in receipt of your comments and would like to thank you for taking time to provide us with feedback. As a guest at the Sheraton Ft. Lauderdale Airport Hotel we value your comments. We have taken note of your experience and your comments have been reviewed with hotel leaders. Please know there is no excuse for the shortfall in standards and we have taken steps to correct deficiencies. Our goal is always to improve. Please accept my most sincere apology we did not meet your expectations during your stay. Once again, thank you for your feedback, it is appreciated! Best Regards,
I loved many things about this hotel. But let me start with the cons. The shuttle took a very long time (in rain and rush-hour traffic, I guess) to pick us up at the airport. The lobby area was pretty but my room showed some signs of age. I asked the night prior and early the next morning for a cab to arrive at a specific time, and it wasn't there when […] I needed it. On the other hand, however, a Guest Services clerk took us to our destination personally to make up for this. Our front desk clerk was charming with my kids and very friendly and helpful at check-in. The server at dinner was equally so. And when I called to Guest Services to make a request of Maintenance and Housekeeping, both requests were fulfilled right away, with a follow-up call from Guest Services to make sure it had been taken care of. Overall, the service team was excellent, and between that and the proximity to the airport I would stay again and recommend this hotel. Read moreGenuine Hotels.com guest review
I think the hotel is excellent, the rooms are very comfortable and the staff is great, very attentive. thank you very much.Genuine Hotels.com guest review
Response by Sheraton Fort Lauderdale Airport and Cruiseport Hotel Dear Valued Guest Thank you for selecting the Sheraton Ft. Lauderdale Airport hotel for your travel needs. Please know it is always our goal to exceed the expectations of our guest. Thank you for your kind comments reference to the hotel, the staff and the services we provide. We appreciate your business and looking forward to your return soon! Thank you!
"Overnight before morning flight"
Employees efficient. Would have ranked higher but they were not that friendly. In one corner of our room (410) there was a wet spot on the carpet about 3ft by 3ft. Didn't notice until settled in and took shoes off. We were so tired from our trip we didn't want the hassle of switching rooms so just felt with it.Genuine Expedia guest review
Very clean and comfortable. Did not have the chance to enjoy facilities. Stayed only one night. I could return. Least peasant: hosts at the front desk.Genuine Expedia guest review
Only coffee shop was open, selection was limited.Genuine Hotels.com guest review
"Convenient option. Above average."
Hotel is nice. Nothing spectacular. Room was clean, and the bed was comfortable. Staff was very friendly and accommodating. Large pool area if you're looking for that.Genuine Expedia guest review
I've stayed in the area 4 other times. I won't be choosing the Sheraton again. Pay for parking, pay for WiFi, Pay for breakfast. The HOT TUB was ice cold and dirty. It seems they stick everyone on the 4th Floor which must be their cheap rooms. You can see water stains on the walls in the hall, it's very muggy and no A/C. The window right by the 4th […] floor elevator was leaking and the floor was soaking wet. In the room the bathtub was scummy and the beds are super hard. SKIP THIS HOTEL!! I've stayed at a cheap $70 a night room down the street that was nicer. Read moreGenuine Hotels.com guest review
The hotel was nice, clean rooms, comfy beds, great service,Genuine Hotels.com guest review
Too expensive and pricey for an overnight stay. What was a 100 stay ended up being a 250 stay with parking, etc.... Shuttle service even cost to the port per person.Genuine Hotels.com guest review
middle elevator never worked...staff nice...pool really nice... :)Genuine Hotels.com guest review
"Convenient but very outdated!"
The hotel was close enough to the airport to have free shuttle which was good. Although takes forever to get picked up. The hotel is seriously OLD. Room smells musky- Sink and shower is horrible. No water pressure either. Maids are very loud in the morning.. Knocks on the door even with "do not disturb" sign on the outside.. I assume they think you […] left it on the door. But I was actually sleeping in.. very loud and non English- Fort Lauderdale is amazing the city is so much fun. Very disappointed in the Sheraton.- Will not refer or stay again.Thanks . Read moreGenuine Expedia guest review
"Clean and Close to airport"
Overall satisfied with the hotel and service.Genuine Hotels.com guest review
"Close to airport"
It is a perfect one or two night stay near the airport/cruise terminal. However, there is nothing around the hotel. It is conveniently located right next to the highway so it is easy travel to Miami/Fort Lauderdale/Anywhere in Southeastern Florida. The actual hotel/room was kind of dingy. The view out of my room was of roof with some litter on it. Not […] a huge deal but the bathroom wasn't the most updated or cleanest. The bedroom itself was decent. Not a terrible hotel but not the best either. Like I said, perfect for one or two nights after/before a cruise. Read moreGenuine Hotels.com guest review
I had multiple issues including hotel staff waking me at 4 am to say that they thought the room was empty and then calling at 5:10 am to check me in oover the phone. When i left the room in the morning to go about my day i was locked out as the "new" reservation invalidated my keys. Hotel staff although courteous did not seem to think these were big […] issues and kept referring to the fact that i booked through Expedia (i booked through hotels.com), which i considered should be irrelevant.. Read moreGenuine Hotels.com guest review
"FTL airport hotel, has a pool, and breakfast($)"
I wish the shuttle between FTL airport and the hotel were quicker. It took an hour to catch the shuttle, either no shuttles showed up, or were completely full. Meanwhile, some other hotel's shuttles kept passing us. The hotel was fine, it looks really nice on the outside and in the lobby interior. The room was fine, kind of dated, but a comfortable […] place to sleep. The kids enjoyed the pool. I kind of wish the pool weren't so rough on the skin. We also had the breakfast buffet, you pay at the restaurant, which was very convenient, and the food was good enough. Read moreGenuine Hotels.com guest review
"Much more than what we had expected for the price"
We slept like babies and the pool was perfect for us, it was a quiet laid back facility. Very good experience!!Genuine Expedia guest review
It was a great place for us to stay over. Close to Airport and Cruise ships. The room was clean. Breakfast was good, especially likes starbucks coffee.Genuine Hotels.com guest review
"Faulty fire alarm"
The fire alarm went off not once, but twice while we were trying to sleep. The next morning the alarm went off again while we were having breakfast. No apologies were given by the hotel for the inconvenience.Genuine Expedia guest review
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