Took the driver two calls and and Hour for a airport pick up. Waited almost and Hour and Half for lunch. Some of the staff wasn't very helpful, stating there was nothing they could do. Would have took two seconds to check the order to see that it got mixed up. But she didn't.Server Harold I believe his name was,was excellent! They should take a class […] from him. Besides that, The food was Excellent, rooms nice and the rest of the staff Helpful.Seems like they need a little more well trained staff. Read moreGenuine Hotels.com guest review
"Last night of vacation"
Had been in Florida for a family wedding and the Sheraton was the last stop on the vacation. It was excellent. Very pleasant and helpful staff. $15 to park but if you join the Sheraton Rewards they comp that fee. Within a mile of the airport so awesome location. Gas station very nearby and a fast food resteraunt for a quick sandwich about a mile turning […] left out of the parking lot (go under the interstate bridge). Read moreGenuine Expedia guest review
I do not appropriate having to pay 15 dollars for parking if you are staying in the hotel that is unacceptable.Genuine Hotels.com guest review
Response by Sheraton Fort Lauderdale Airport and Cruiseport Hotel Dear Valued Guest Thank you for your feedback, please know we value your comments and thank you for selecting our hotel for your travel needs, it is appreciated! Please know we have taken note of your experience and your comments reference to parking at the Sheraton ft. Lauderdale. It is feedback such as yours that helps us improve our service to hotel guests. Please accept my most sincere apology we did not meet all your expectations. Thank you for taking time to share with us your experience. Best Regards, JGarcia
"Very poor service"
it was one of the worst stays ever. When I checked in they said it was an additional $15.00 per night for parking. This was not disclosed when I made the reservation. The hotel said the room key would open and close the gate to the parking lot. This never worked. On 12 separate occasions I had to repark my car and go get another key which did not operate […] the gate. when I asked for a manager the parking desk attendant was extremely rude. He said he was the manager which was not true. I spoke with the front desk and asked for the manager. They informed me he was in a meeting but took my cell phone number and would call me before 5 p.m. This did not happen. I was in Florida for business. This situation made me late for several meetings. In addition the room was in terrible condition. The wall paper was falling off the walls. The bathroom was dirty. There were stains on the bedspread. They did not clean the rooms promptly even when I requested they be made up early. Overall I would never recommend this hotel to anyone. Read moreGenuine Hotels.com guest review
Response by Sheraton Fort Lauderdale Airport and Cruiseport Hotel Dear Valued Guest, Thank you for selecting the Sheraton Ft. Lauderdale Airport Hotel and taking time to provide us feedback on your recent stay. Your comments are appreciated. Please know we have taken note of your experience, suggestions and concerns and have taken steps to improve. We have also reviewed all our communication channels to ensure all our guests are informed of our services and charges. Please accept my most sincere apology we did not meet all your expectations. Once again thank you for your feedback! Best Regards JGarcia
Convenient & good value.Genuine Hotels.com guest review
"The staff was wonderful."
Every interaction I had with the hotel staff was really wonderful. All were friendly and helpful. The room was clean and comfortable, although ready for an update. I stayed at both the Sheraton and the Hilton next door. I far preferred the Sheraton.Genuine Hotels.com guest review
Very pleasantGenuine Hotels.com guest review
It was very nice.Genuine Hotels.com guest review
"Comfortable and Quiet"
Nice hotel and pleasant staff. Airport is close by and hotel offers free shuttle. Wi-fi is not free and breakfast buffet is not worth what they chargeGenuine Expedia guest review
Great hotel for the price, free internet, close to airport with shuttle service and great restaurant.Genuine Hotels.com guest review
"Dirty and overpriced"
When I walked in the lobby things looked the way me and my wife loved. The restaurant, the bar, the store was nice. The room was horrible though. Dirty, ants, and just EXTREMELY UNIMPRESSIVE. the sheets were dirty the floor had garbage where it hadn't been vacuumed very well. If we had not been in a rush to get to a concert we would've gone to another […] hotel. Plu the parking issue was very unnecessary. The only thing that we liked was the lobby area. Much work needed. Even the map on the door of our room fell off and we were also woke up early that morning by the fire alarm where there was no fire. The closet doors were broken and the shower was so small I could barely turn to reach for my soap. This was a horrible experience. Read moreGenuine Hotels.com guest review
Response by Sheraton Fort Lauderdale Airport and Cruiseport Hotel Dear Valued Guest Thank you for your feedback, please know we value your comments. Thank you for selecting our hotel for your travel needs. Please know we have taken note of your experience and the shortfall in service you described has been addressed with the department leaders. Please accept my most sincere apology we did not meet all your expectations. Once again thank you for taking time to provide us your feedback, it is appreciated! Best Regards, JGarcia
"Needed to be near airport for early flight"
Too much air smells/coverup were prominent in the lobby & the hotel seemed tired- scraped elevator doors- stained carpets, worn out chair at desk, etcGenuine Expedia guest review
very lovely place, comfortable, luxurious and cleanGenuine Hotels.com guest review
I was comfortable but did'nt have a refridgerater or microwave.Genuine Hotels.com guest review
"Perfect for the holiday weekend"
Hotel was awesome except for the little unpleasant smell when i first entered my room. Everything else was wonderful.Genuine Hotels.com guest review
"Family funeral. Arrived late. Ate dinner. Slept."
Staff courteous and helpful. Restaurant very good. Room comfortable.Genuine Expedia guest review
"Very nice hotel. I love the way the lobby is set."
This was my first time staying there and I would definitely go back again. The room was clean, very roomy and not to far from the beach. I would recommend other people to go to this hotel!!Genuine Expedia guest review
The hotel is old and ugly, smells, needs renovationGenuine Expedia guest review
Response by Sheraton Fort Lauderdale Airport and Cruiseport Hotel Dear Valued Guest Thank you for selecting the Sheraton Ft. Lauderdale Airport hotel. Please know we have taken note of your experience. Your feedback is appreciated and the areas of concern mentioned have been addressed. The hotel is scheduled for a refresh of all guest rooms in December of 2013. Please accept my most sincere apology we did not meet your expectations during your last visit. Once again thank you for taking time to provide us your feedback. Best Regards, JGarcia
"very disappointed with the hotel"
the photos on the internet are not what you get when you see the room. it was very old style and run down. there were areas on the wall that the plastering was going and they repainted it but didnt fix. the rooms smelled (i was moved twice) and they werent that clean. the fact that they charge for parking was disappointing (i wasnt aware as a friend […] made my reservation) and then each time i left the room i had to keep calling for them to come and fix the key as it wouldnt let me in the room or out the gate. i was disappointed as the Sheraton in chicago that i stayed ta before is the reason why i chose the sheraton to stay at in ft. lauderdale. the only nice person was the elderly woman in the gift shop. she was very pleasing. Read moreGenuine Expedia guest review
Awesome and great food!Genuine Hotels.com guest review
"Nice hotel for short stay"
Although only overnight stay, all went well Room service was punctual. Front desk reception was good.Genuine Expedia guest review
"Oasis of the Seas"
stayed here before taking the cruise ship, hotel staff was excellent especially the front desk. if the morning buffet if available take, in our case was $22.00 for 4 people.Genuine Expedia guest review
"enjoyable hotel stay"
my hotel stay was very relaxing, wonderful customer service, modern hotel and conveniently located.Genuine Hotels.com guest review
"Sheraton convenience and cleanliness"
Great stay, great location, great service. Would recommend to anyone that wants clean rooms, quiet surroundings and close to airport. Never heard a plane!!Genuine Hotels.com guest review
Response by Sheraton Fort Lauderdale Airport and Cruiseport Hotel Dear Valued Guest Thank you for your feed back on your recent stay at the Sheraton Ft. Lauderdale. Please know we value your comments. We are happy to hear the services the hotel provides met your needs and you enjoyed a restful stay. Thank you selecting our hotel and taking time to provide us with your feedback. It is appreciated! Best Regards, JGarcia
"Average or good to stay"
Experience was mixed.After reaching the hotel we got one bottle of water in our room which we did not get in our early stay in other hotel.Staff was not that co-operative or I can say they had their own attitude also shuttle driver was not at all polite.We asked some plates and spoon to have our dinner at our room and they plates they provided they […] were horrible. We had to wash the plates in our room before having dinner.Rest of the things are ok. Read moreGenuine Expedia guest review
Response by Sheraton Fort Lauderdale Airport and Cruiseport Hotel Dear Valued Guest Thank you for your feedback. Thank you for selecting our hotel for your travel needs, it is appreciated! Please know we have taken note of your experience and your suggestions and the areas mentioned have been addressed. Thank you for taking time to share your experience. Best Regards, JGarcia
I was in a rush when I booked this room. The overall condition of the hotel was decent, however there were no local options for food, and if there were the room did not have a microwave or refrigerator. I wish that I did more research on the hotel and area before booking.Genuine Hotels.com guest review
"Fine for the cost"
Room was clean but not spotless. Our first room was smoky so we were relocated. The staff was friendly. Parking is an extra $15.Genuine Hotels.com guest review
common areas dated. damaged furniture in room not replaced any upgrades that were made were at low qualityGenuine Hotels.com guest review
"Nice place. Convenient location."
This was a very nice property. I stayed there before for a conference. It was an extremely quiet hotel which is something I value being on a business trip. As with all of the Sheratons you won't find them giving anything away. No free breakfast or internet, however I did get free parking but the main problem was with access to the parking lot (it was […] gated). It seems that my card never worked and I had to go into the lobby all the time to get it sorted out. There was never a parking lot attendant and they didn't always answer the intercom. VERY frustrating! Read moreGenuine Hotels.com guest review
Great visit. I will say that the gift shop was a real disappointment. Looks like someone went to the flea market to purchase items for it. Was dirty too. Suggest you close it and just have a small food/magazine stand. It would be better than what you currently have. Not appealing at all.Genuine Hotels.com guest review
100% amazing on everything's very nice hotel in FloridaGenuine Hotels.com guest review
"Friendly helpful staff. Rooms were very spacious"
Did not stay very long, it was just a layover after our cruise. The staff was very friendly and helpful. I ate in the lounge, food was good and reasonable priced. The room was very spacious and clean, a bit outdated but that didn't bother us too much. Overall our stay was short and sweet.Genuine Expedia guest review
"nICE HOTEL NEAR TO CRUISE PORT"
Clean friendly staff, breakfast wasn't so good. Overall pleasant short stay hotel great business amenities with wifi readily availableGenuine Expedia guest review
Response by Sheraton Fort Lauderdale Airport and Cruiseport Hotel Dear Valued Guest, Thank you for your feed back on your recent stay at the Sheraton Ft. Lauderdale Airport Hotel. Please know we value your comments. It is great to hear our location, amenities and service met your travel needs. Thank you for staying with us! We look forward to having you back! Best Regards, JGarcia
"Good for business trips!!!"
The hotel was located in a strategic location not only to rest but also for business meeting purposes and airport distance!! For my first time in Florida I had a wonderful experience. I will recommend it, looking forward to stay there again in my next business trip which is soon..Genuine Expedia guest review
"5 days at the Sheridan"
price was right. Very clean, nice flat screen TV had everything I wantedGenuine Expedia guest review
Convenient and a good valueGenuine Hotels.com guest review
Awesome...Genuine Hotels.com guest review
"Close to airport very convinient"
Unfortuntely no body helped us with our luggeges Carpet dirty Chair too oldGenuine Expedia guest review
"Very nice & clean hotel"
I truly like the hotel. I have two (2) suggestions: 1.) I wish I was made aware UP-FRONT of the fact that there a $15 per night fee for parking, 2.) I also wish that I was told that I had to pay for internet usage ($9+ for 24-hour usage is charge by the hotel). Now a days, both amenities are normally included with the price of most hotels. As I said […] earlier, I would have been very pleased and satisfied if I was told when booking the hotel that I pay extra for the items listed above. Thanks, Robert Read moreGenuine Expedia guest review
"Convenient to airport"
Was unable to contact hotel for a shuttle from the airport due to a non-working number on its website. Had to take a taxi. When I pointed out the website error, I was given a free breakfast buffet ticket. You guys are a class act.Genuine Expedia guest review
The rooms were clean, and the staff was very helpful and friendly. The hotel is at the airport, but close to the business center and the beach, making access to both easy with a rental car.Genuine Hotels.com guest review
"Hotel close to cruise ship"
Just spent one night however you had to ask guest services several questions as a means of obtaining specific information.Genuine Expedia guest review
"Great location. Hotel is just ok."
Really great location for flying out of fll. However hotel and rooms are a bit dated. Also $15 for overnight parking seems a bit much.Genuine Hotels.com guest review
Response by Sheraton Fort Lauderdale Airport and Cruiseport Hotel Dear Valued Guest Thank you for your feedback, please know we value your comments. Thank you for selecting our hotel for your travel needs, it is appreciated! Please know we have taken note of your experience and your suggestions ain the area mentioned will be considered. I am also excited to report our hotel is scheduled for a refresh in the fall of 2013. It is my hope you will have another opportunity to visit when all is completed. Once again thank! Best Regards, JGarcia
"Easy in and out topped off by a great greeting"
I booked this hotel because of the ease of airport access and my familiarity with Starwood. The reception by the front desk was outstanding, warm greeting, upgrade offered, easy check-in. The room was spacious and comfortable, with all the amenities you need. Checkout was easy and the morning shuttle ride to the airport was smooth and uneventful.Genuine Expedia guest review
"Hotel was very good"
Close to the airport, very good shuttle service. Convenient and very nice, although I stayed only a few hours.Genuine Expedia guest review
Very satisfied.Genuine Hotels.com guest review
"Nice hotel close to Fort Lauderdale airport & port"
Good hotel, need to included breakfast and wifi. No system in the lobby during our stayGenuine Expedia guest review
"Great location for business. Right off of RT. 95."
Clean well maintained hotel. Need to fix the parking gate.Genuine Expedia guest review
the hotel sucked. I had no fridge and microwave in my room, so I asked them for one. They told me I had to pay $40 a day for both even when I told them that I had an infant with me and I had to preserve her food. Hotel service was ok and the food sucked..Genuine Hotels.com guest review
Response by Sheraton Fort Lauderdale Airport and Cruiseport Hotel Dear Valued Guest Thank you for selecting the Sheraton Ft. Lauderdale Airport hotel. Please know we have taken note of your experience. Your feedback is appreciated and areas of concern mentioned have been addressed with the department leaders. Please accept my most sincere apology we did not meet all your expectations. Once again thank you for taking time to provide us your feedback. Best Regards, JGarcia
"One day stay"
I loved it!Genuine Hotels.com guest review
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