Super 8 Massena NY - Massena

Beds are very comfortable, breakfast OK, but they no longer serve donuts, fair amount of noise in the morning from slamming doors, elephant must have checked in last night in room above. Aside from that, clean, reasonable rates and good location. Grounds around building need a lot of updating. Oddly, hotel did not honor e-mail from Super 8 for discount […] for a three night + stay. Had to reserve online thru Hotels.com instead of direct call to hotel but did get the discount then. Read more

Genuine Hotels.com guest review

The staff was very friendly and informative. The rooms were very clean. Breakfast was good. I would stay there again and recommend it to friends!

Genuine Hotels.com guest review

Clean room, recently painted. Smoking room only one avail. so it smelled of smoke, but you can open window. Avg. breakfast. We were visiting Clarkson so wanted something inexpensive. This was fine.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Good location, friendly staff, nice and clean..no complaints

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Good value for a 1 nite stay. Beds and pillows not very comfortable. Corners of room had not been vacuumed in a while. Breakfast was good but only 2 small tables to sit at. Had to go back to room to eat.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

My door card did not work. So I went to the front desk to ask for a new key and she was giving me a hard time about giving me a new key. The thing that really made me mad was somebody left there car headlights on in the parking lot. The front desk lady did not want to even see who it was that left there lights on . Then the front desk lady reluctantly […] asked around and it took her 5 minutes to find out. Read more

Genuine Expedia guest review

We had a nice stay. We saw the Super8 sign from Rt 37 so we weren't using our GPS with the address. We had to go around the block to find the parking lot. Wireless connected OK but browsing and downloading Netflix was very slow.

Genuine Hotels.com guest review

It was good and will be back next year.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Average

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I just stayed overnight with my husband, my son and other relatives. during this time we had a very good service from staff. When we arrived to the hotel, the check in took about 2 minutes. The rooms were very clean and comfortable. We all liked.

Genuine Hotels.com guest review

Nicely located on a highway. Clean room with good facilities like a refridgerator and microwave. Would stay here again.

Genuine Hotels.com guest review

quite satisfied with the hotel and location. only real turnoff was the boxspring was stained with bloodstains. rooms look to have been repainted. stairway smelled from smoking floors. close to the main hwy. and shopping. overall a pretty good stay. staff very friendly

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I was impressed by the quality of your hotel! (Since the price was very low) Super 8 Isn't known for being very clean and nice. I must say that my overall stay was pleasant. The most important thing about hotels, are the rooms. My room was VERY clean, smelled good and pretty big. Great shower also. Also, complimentary breakfast was wonderful, lots of […] options. The waffle maker was awesome!! Your Super 8 will always be my new hotel of choice every time I go to visit my family in Massena. Great prices, friendly staff, and clean rooms. I will definitely be referring all of my friends to your hotels!! Thank you so much Super 8!!! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Very, very good value. It's an older property but well maintained. Right off main road--convenient for business. Would stay there again.

Genuine Hotels.com guest review

It was OK, room was a little smaller than what I thought but it was clean and not a problem. I would stay there again next time I go to Massena.

Genuine Hotels.com guest review

The young lady at the front desk was exceptionally helpful and nice.

Genuine Expedia guest review

The room was clean, although the vent in the bathroom desperately needed cleaning. The bathroom sink was clogged. The mattress was so stiff that I suffered from back pain for two days afterwards. I guess you get what you pay for. It was okay for the one night.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Hotel was nice, quite area and clean. Just needed a place to sleep before driving back to Ohio from NY. It was perfect.

Genuine Hotels.com guest review

The visit was plesent. The room was clean and the clerks were very friendly.

Genuine Expedia guest review

Clean quiet comfortable are the words I would use for this hotel.

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Would recommend.

Genuine Expedia guest review

not too bad, but could only get a smoking room and the smell was really strange. The bathroom faucets were not clean.

Genuine Hotels.com guest review

clean

Genuine Expedia guest review

This was by far the motel with most noise we have ever stayed at. We chose not to stay our second night because of the constant noise.

Genuine Hotels.com guest review

Had non-smoking corner room. Room was cleanly with big TV and recliner. Hotel has easy accessibility from highway. Near many retail stores and fast food outlets.

Genuine Hotels.com guest review

I was looking for a place close to the school my son and I were visiting to sleep for the night. They had my reservation and room ready and I checked out quickly. It had no frills but for a brief place to stay it was OK.

Genuine Expedia guest review

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Genuine Hotels.com guest review

clean, neat, comfortable GOOD VALUE

Genuine Hotels.com guest review

Not sure why the low rating. It was a clean comfortable room and very quiet. It's a budget hotel, not a 4-star, so as long as it's clean, comfortable and safe, that's all I need.

Genuine Expedia guest review

The Super 8 in Massena NY would ba a 5 on a 1 to 10 scale but unfortunately the only room available was a smoking room. We actuall had to decide if we should sleep in the car because the room smelled so bad. It was layers & layers of smoke & fabreeze. We drove around looking for somewhere else to stay but it was return to college weekend & this was […] it. So we slept with the window wide open & breathed thru the sheet using it like a respirator. In the morning we just wanted to leave so we didnt shower. Somehow we didnt expect to feel any cleaner.so we just left. The staff was friendly, the halls were clean & the building looks well maintained. I am not one of those anti smoking nuts. I have stayed in smoking rooms plenty of times but I have never experienced anything like this. Read more

Genuine Hotels.com guest review

Hotel is clean and the staff are friendly, but the location is certainly not the best.

Genuine Expedia guest review

This hotel is clean and comfortable. Plenty of hot water and good shower. I did not understand why they throw out the soap that has only been used for one day. Also, towels that are hung on towel racks should be left for the next day's use. My phone connected to another room when I dialed "O" to get the front desk. Not every front desk clerk greeted […] me, but all were friendly when addressed. Carpet in room could use replacing. Great free breakfast. It is close to the Eisenhower Lock where you can see huge international ships go through a lock. My room was quiet, and the bed was comfortable. There are clean linens, tub, and bathroom. For the money and proximity to Clarkson (20 miles), I would stay there again. Read more

Genuine Expedia guest review

The only negative we had about this hotel was that we were on the third floor and there was no elevator. Other than that it met allof our needs and ver very quiet at night.

Genuine Hotels.com guest review

We found the hotel too be quiet evecn with a lot of fishermen and their boats-never heard them leave in the early morning. Breakfast offerings better than they were 2 years ago. Loved the waffles. We will be back. P & J

Genuine Hotels.com guest review

the hotel is an older hotel but you get what you pay for. The hallways have a smell to them, the room next to ours had no working AC and the staff was not to friendly with the other people when they requested they fix it. They wanted them to move for one night and then move back to the same room when they were staying with 2 children and for 3 nights. […] The free breakfast was ok. You are better off staying at the comfort inn next to the casino and paying more. Read more

Genuine Hotels.com guest review

Had to stay here while one of my daughters went to overnight and orientation at SUNY Potsdam. Had another teen with me. The hotel was clean enough. Staff was very courteous. Movie theater and Mall close by for entertainment. Breakfast was available but we chose to eat elsewhere. Not the hotels fault. Had small problem with a group of men one of whom […] had too much to drink. Evidently these buffoons thought they were appealing to my teenage daughters. I scooted them away and moved the girls out of sight. Unfortunately, I did not report it to the hotel. I am sure if I had that I would not have been so nervous for the rest of the night. Read more

Genuine Hotels.com guest review

The room was clean and the staff was pleasant, but that was the most uncomfortable bed I have ever tried to sleep in.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Convenient location to Potsdam. The rooms were clean and in good condition. The staff was great. The beds were a little firm for my liking but over all a great value. 3 rooms 2 night. Would recommend this hotel to others. Close to dining and gas stations.

Genuine Expedia guest review