I will never use hotels.com againGenuine Hotels.com guest review
Beds old. Linen old. Carpet filthy. Mini fridge and microwave on a slab of plywood on the floor. Air did not work. No vending machines, had to buy from behind the counter, once you rang the bell. Desperate need of up grade.Genuine Hotels.com guest review
I felt like I was in a unsanitary hotel. Bathroom was not cleaned, room smelled bad and carpet was stained. Glad I only had to stay for a night. The other hotels in Holland were all booked.Genuine Hotels.com guest review
Did I pay higher than the "walk-in rate"? Clerk couldn't find my reservation. He kept calling his supervisor for instructions.Genuine Hotels.com guest review
"Not a clean place!!!!"
Dirty washcloths hanging in shower. Dirt on show curtain. My socks were dirty from the carpet. Empty wrappers under desk. Broken alarm clock. And towels were like drying with sandpaper! For the price, BIG disappointment!!!Genuine Hotels.com guest review
"A place to sleep"
When I walked in to check in, the two peoe behind the counter were discussing days off, then some list money that was found, then moved on to a new puppy; while I was waiting. Finally got our room.... Not excited. It was 'clean' but had an old smell to the room. Everything was cheap; towel rack, toilet paper, pillows, blanket. Microwave door was so […] broken that I would not Use it. Overall, room was clean and safe, but considering it was half the price of all other hotels, I guess you get what you pay for Read moreGenuine Hotels.com guest review
Smelled like smoke....Genuine Hotels.com guest review
Very friendly and knowledgable staff. We had last minute vacation changes that made us have to re book a hotel and move almost immediatly, there was great availability here. The girl at the front was very helpful and kind as we were out of our element with three young kids and she was able to get us a room and settled quickly. We were very satisfie […] d. Read moreGenuine Hotels.com guest review
"Not a Pleasant Experience"
The hotel is run down and tired. Dirty windows in the front entrance should have been a clue for me to go elsewhere. This was followed by a dirty elevator. The room was big with a huge hot tub from the 70s. Room problems included someone's hair in the bathrub, an exhaust fan which did not work, burned out bulb in the bed side lamp. Thin towels, Continental […] breakfast was a joke. Three bananas with brown spots, a few oranges and the micro sized stale danish. Never again. Read moreGenuine Hotels.com guest review
Rather worn and room was tiny but if all you are looking for is a comfortable bed and a hot shower, the price is right. Staff was very pleasant. An easy 3-4 mile drive to downtown HollandGenuine Hotels.com guest review
The hotel room, was at best average. The shower did have dirt in it when I turned on the water, and the bed was not comfortable. But, it was a good price for one night over the weekend, and its literally about 5 minutes drive to the center of 8th street where all the action is. The clerks at the front desk are very friendly. Overall, it was just a place […] to stay. I would recommend to others, who are again just looking for somewhere to sleep. Read moreGenuine Hotels.com guest review
"Not so much......"
Rooms smelled and the hotel is in need of some TLC.Genuine Expedia guest review
"Met basic needs, but think my CC info was stollen"
This was a last minute booking when my train got in 3 hours late. The night clerk was very friendly, but she wasn't sure if my reservation was paid for (it was, because that's how Hotels.com works.) She took an imprint of my card "for any incidental charges". It was midnight, and my room was clean and quiet. In the morning, I discovered that the shower […] did not drain. When I checked out, I tried to give that info to the desk clerk (who was speaking Spanish with a housekeeper) and I'm not sure she even understood me. She said I was fine, and waved me on. Later, I realized I never got a receipt. An hour later I tried to use my credit card, but my provider had put a hold on it. A phone call revealed questionable charges had been made in Holland. My CC company closed the account and issued a new card. Bottom line: I WOULD NOT STAY HERE AGAIN. Read moreGenuine Hotels.com guest review
"Not what we expected . . . just need to be honest!"
OK - came for Tulips and Relaxing on Beach . . . I thought AD said Breakfast . . . Hotel had coffee but no cups! And Bananas & Apples only!?! Otherwise not terrible . . . but also had to leave early to get back to work one day earlier than planned (today, Wednesday, May 21 instead of Thursday May 22). CAN WE GET A CREDIT FOR THE ONE NIGHT NOT USED?Genuine Hotels.com guest review
"Acceptable as a one night stay"
Decent cheap hotel. It served its purpose just fine. The surrounding Holland area is not as...pleasant...as the downtown area. In the future I would splurge to stay downtown. The bed was a rock but the staff was very friendly.Genuine Hotels.com guest review
This is not a nice hotel. For the $100 per night we stayed here, it was not worth it. The Double Tree that's a block away is a lot better. The beds were uncomfortable. The floors dirty. The hallways dark. The air musty. The staff seemed frustrated working there. Everything worked to a degree but not what I'd consider average. It was barely tolerable. They […] should be charging no more than $50 a night and even then that may be asking to much. Stick to the better chains. Avoid this one. Read moreGenuine Expedia guest review
"Recently changed hands."
Apr 27, called the hotel to change reservation dates. Woman told me it was changed. Upon arrival, May 3, it was not. Clerk found a room for us anyway. New owners as of 5/1. The previous owner left them in a mess. Now to call Expedia and try to get one night taken off credit card.Genuine Expedia guest review
"Great deal/get what u pay for"
It was very economical but you get what you pay for. Overall room cleanliness was adequate but hallways and common areas need some work. Good location close to main road. Staff was friendlyGenuine Hotels.com guest review
I will not stay at this chain again.Genuine Hotels.com guest review
The room was very clean & even had a flat screen tv. The wifi worked good too. It's not a 5-star, but for the price, it is the best option.Genuine Hotels.com guest review
"Don't waste your money"
Unless nothing else is available or your super desperate don't stay here. Rooms are disgusting, bathrooms look like they belong at a summer camp and it's wayyyyyy over priced for what it is.Genuine Hotels.com guest review
"Great Location Cheap Price"
We had a pleasant stay at this hotel, the hotelier upgraded us to the king suite. (Not too many people were there) Room size was good, but a bit on the unclean side. What can you expect for 60 bucks and an upgraded room. Overall good stay!Genuine Hotels.com guest review
"Basic and economic"
The hotel was about as basic as I've seen. Staff was nice and responsive, hotel was clean, but the amenities were minimal. The room was small and the mattress and pillows uncomfortable. However, the room was very reasonable and conveniently located.Genuine Hotels.com guest review
"No services for the price"
No coffee maker, no breakfast, no radio alarm clock. Towels were old and small. Tiny package of shampoo. Soap was unusable because it smelled like the stuff I use on my horses. Staff was nice and understanding, but it just doesn't cost that much to put out a toaster and some coffee in the room.Genuine Expedia guest review
"Good Value for the Price"
We had NO complaints.. The outside approach was fine--not messy. The room heated up quickly and there was even a flat screen TV .. We really were quite surprised and will definitely stay there again when we visit our family. Out biggest worry was about the beds but they were comfortable. We can't see why anyone would complain about the motel. .Genuine Expedia guest review
"could use a cleaning and update"
We were a little disappointed,no coffee maker,breakfast was FrootLoops,lucky we had some donuts.There is 2 nice restaurants close by tho.Genuine Hotels.com guest review
"Live and learn"
The hotel had a musty old smokey smell that a little fabreez would have helped. Our room did not get taken care of - we left around 10 am and returned about 9:30 pm. Had to go get cups and clean towels ourselves, desk personnel said "sorry". I also was under the impression that one of our nights would be no charge, the hotel staff said no. Cereal and […] coffee was breakfast. Read moreGenuine Hotels.com guest review
Overall, the hotel was clean but when we got there the room was very hot. The air conditioner was very loud when we turned it on and made noises most of the night. It stopped working all together in the early morning of our 2nd night (the day we checked out). Our bathroom would smell like a smoker had been in their if we left the door closed. I am not […] sure if this was becuase there was a smoker in the next room or if there had been one in our room previously. If just had a closed up smell to the room overall. The price was good and overall, everything was clean and it was VERY quiet other than the air conditioner. The staff were friendly and helpful. Read moreGenuine Hotels.com guest review
"Clean rooms, nice staff, good price!"
The room was nice and clean, the staff was friendly. Good value for the money!Genuine Hotels.com guest review
"Comfortable Hotel Stay"
The hotel was clean and comfortable. The price was the most reasonable in Holland, Michigan. It was not too far from attractions in town. Good stay for the price.Genuine Hotels.com guest review
"Holland, Michigan America's Best Value Inn"
It is decent place to stay for the price deal I got. It is an older hotel and does show its age. The internet service was good as well. If you need a simple, decent, and cheap place to stay, then I recommend this hotel.Genuine Hotels.com guest review
Older hotel that could use updating, beds were comfortable and room was clean but far from fancy.Genuine Hotels.com guest review
Ich bin mir nicht sicher, ob die Betten frisch bezogen waren...Ich würde es nicht mehr buchen...Genuine Hotels.com guest review
08/21/14 Tammy W Angelica, New York
We found ourselves in Holland, MI on an unplanned and tragic occasion; my Mom had been killed in a car crash on July 31 in NY state as we were moving to western NY from Vermont. She was buried near Holland necessitating our trip. This hotel was unmoved by the situation--we paid full fare when others who came to Holland for the same reason were given a courtesy rate because of the situation. The hotel itself was dark--the elevator in particular reminded me of a cave. The premises were really quite dirty. Bedspreads didn't even come close to matching and the mattresses were uncomfortable with a dip in the middle of the mattress so that occupants rolled into each other. Other area hotels were full since it was the height of the season. Inasmuch as we were moving, we had no internet to make prior hotel arrangements. The "breakfast" is not even close to a breakfast. Avoid this hotel!
"Dirty worn out rooms"
08/16/14 Ver0nica333 Glenview, Illinois
I visited Michigan with my father, and stayed one night in this hotel. I do not recommend it. My room smelled of smoke, was dirty and worn out, with an uncomfortable bed. The location was OK, everything within an easy reach by car, also not far from Saugatuck.
08/11/14 Mike N Holland, Michigan
This hotel was really reasonably priced for summer weekend. The room we had was spacious and it was clean. The furniture was old but the management told us that they are unprocessed of changing it in next few months. Overall it was good.
08/03/14 caroljoyj Michigan
I knew not to expect too much from this place as all the ratings warned me. I needed somewhere for a conference, and this was the cheapest in the Holland area on a summer weekend. I had so many issues. First the positive. The girl at the front desk was super friendly, always greeted me, and made me feel very welcome. Also, my room was very clean. I needed numerous electrical outlets, and only a few worked, so left me unplugging stuff so I could plug others in. None of the lights except the bathroom worked and there was no air conditioning in my room.
08/03/14 Dana G
This place was disgusting. Rooms were ditt and smelly. The sheets were not clean there was stuff on the curtains. The smoke detector was missing from the room. Do yourself a favor and keep driving to a better place. We asked dg or additional bedding and we got more dingy sheets and a pillow with big brown stain on it. When I took the pillow back the front desk guy took it and never return with a r e placement. Thus is by far the worst hotel I have been in. I can't believe it passes code with missing smoke alarms and cable wires hanging from a nail above guest room windows
"Hotel from a horror movie"
07/27/14 Purelifetravelers Grand Rapids, Michigan
I was here yesterday to visit with a friend with me and 3 other friends. I walked in the lobby the staff did not greet us, the windows were so dirty like a car window from a dog licking it. The lobby didn't have any excitement to it. No fresh flowers like one of the photos had just a ridiculously big screen tv crappy colored walls. We pushed the button for the elevator which you had to push 3 times for it to open, the door opened and the carpet was not finished it seriously looking like I was gonna walk into a strip club and the pole was gonna come down any min. not joking. Again the buttons had to be pushed at least 3-5 times. Elevator door opened thank God. We get off on the second floor and there were washing machines right next to the rooms and again ugly wall colored ugly carpets. There are not supposed to be exposed pluming pipes and there were. While we were visiting the room slept dirty and like moldy. The dresser was sick, chunks of wood were missing, curtains were broken, bed frame broken, sink handle was dirty, carpets were stained. The hotel is very unsafe for the location because it's right next to the road I mean like 6-7 ft from the road so you have street noise all through out the day and washing machine noise. Plus a few months ago there was a car accident that crashed right into the building and took a huge chunk out of one of the rooms so that's how you know it's not safe when that happens. Just a pig pin of a place! I think the owners lived there cause there are plants outside along the hotel and there were stuffed animals on the windows. I would never come to visit here again unless out in the parking lot and I would most defiantly never stay here ever!!
"Can see the change"
06/11/14 Raul R Mount Pleasant, Michigan
We stayed at this hotel last year. When we returned we found new management and ownership. Honestly, I was wondering when I saw the few things on first day. Why the place was so much cleaner and saw different gals at desk during shifts. The staff is much more friendly than last time and the rooms were lot (I mean a lot) cleaner than last time. I guess the new management knows what Hospitality is.
05/04/14 Eric Y
Rooms were dirty, we didn't get the room we had reserved, and the people running the place did not run the place good at all. They did not care about any problem of that anyone had. Would not recommend anyone to stay at this hotel.
"Home away from HOME"
04/23/14 Linda W Green Bay, Wisconsin
The hotel was perfectly set for convenience for our needs. The room was very clean and the hot tub was a great ammenity to the end of our day! The staff was very friendly. We will definitely come back when visitting in the area!
"Clean/basic rooms, reasonable price"
04/08/14 George H Rochester Hills
The hotel was about as basic as I've seen. Staff was nice, hotel was clean, but the amenities were minimal to non-existent. The room was small and the mattress and pillows uncomfortable. However, the room was very reasonable and conveniently located. We essentially "got what we paid for," which was fine considering we only needed an inexpensive room for one night.
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